Great St Helen Hotel

Staff were lovely and no complaints about the facilities. Only thing is the rooms are absolutely tiny. I got a standard room for 2 adults and the only thing that really fits 2 is the bed. There’s barely enough room for 1 person to walk, let alone 2. The bathroom is minuscule. Doesn’t feel like a 4 star hotel as it is listed. I have stayed in nicer 3 star hotels. But again, the place functions and the staff are great. Just a little bit of false advertising

Good room for an overnight stay, fridge is a great touch. Noisy area at the moment due to skyscraper being constructed but apart from that, nice stay.

AVOID THIS PLACE LIKE THE PLAGUE - I arrived at about 11pm, after a 5am start and no lunch, with some hot food I had just purchased. On arrival at my room the key card slot to make the lights work was not working. Two guys came down to try and fix it. This involved smashing it so hard the neighbours came out to complain and using double sided tape. Meanwhile I was sat in the room in complete darkness (no windows) as my food went cold. I asked if they could move me to another room but was told they were fully booked. This was a lie they had been told to tell me by someone they contact by phone (they thought I couldn’t understand the language). Given my increasing unhappiness they then agree to move me to another room. I asked how this was possible if they were fully booked. I was told that they would need to fix my room and put people who were coming later in there - another lie. In the second room the TV was not working. After another visit from the two guys, much replugging in of the TV and messing around they agreed the TV was broken. They then moved me to a 3rd room (despite being “fully booked”). The lights and TV worked, although this room was infested by flies. I resigned myself to the situation, threw away my now stone cold food and went to bed. Worst hotel experience in a long time.

rolms are vewry cramp and there is NO breakfast ... great if you jsut need a room .. facilites in the room are good.. over all good room but just a bit cramped all round..

Great location. Lift broken so had to lug suitcases up and down stairs 2 flights. Air conditioning shut off every 3 hours so would wake up in the night very warm and have to restart it. Snug but had everything we needed including a small fridge. Shower was great.

Good room, no facilities at all but it's location is such that it does not really matter, plus it states that on booking.

Furniture a little dated / worn, and door handle to room was falling off. Clean, functional, but a little 'unloved'.

You are right next to the Horizon 22 front door! Less than 5 minute walk to the Liverpool st station. Great location, clean and comfortable facilities. Would recommend

The location is great, but the room was tiny annd very simple and warm. I did not manage to adjust the heating.

AVOID THIS PLACE LIKE THE PLAGUE - I arrived at about 11pm, after a 5am start and no lunch, with some hot food I had just purchased. On arrival at my room the key card slot to make the lights work was not working. Two guys came down to try and fix it. This involved smashing it so hard the neighbours came out to complain and using double sided tape. Meanwhile I was sat in the room in complete darkness (no windows) as my food went cold. I asked if they could move me to another room but was told they were fully booked. This was a lie they had been told to tell me by someone they contact by phone (they thought I couldn’t understand the language). Given my increasing unhappiness they then agree to move me to another room. I asked how this was possible if they were fully booked. I was told that they would need to fix my room and put people who were coming later in there - another lie. In the second room the TV was not working. After another visit from the two guys, much replugging in of the TV and messing around they agreed the TV was broken. They then moved me to a 3rd room (despite being “fully booked”). The lights and TV worked, although this room was infested by flies. I resigned myself to the situation, threw away my now stone cold food and went to bed. Worst hotel experience in a long time.

Reception was rude, the room was small, the furniture was damaged.

Furniture a little dated / worn, and door handle to room was falling off. Clean, functional, but a little 'unloved'.

We had to change the hotel after the first night because we had a room in the basement. This was not written in any descriptions during the booking process. The bed was too small for a normal couple. The room was not clean. The receptionist was friendly and very understanding. We got a discount of 30£ for the night we stayed and canceled the two other nights. We don’t recommend this hotel even if it is very central.

Just looking for a clean bed and bathroom for a quick overnight stay and the hotel provided just that.

You are right next to the Horizon 22 front door! Less than 5 minute walk to the Liverpool st station. Great location, clean and comfortable facilities. Would recommend

Rooms a bit small but all was excellent. Quiet and clean.

It's a nice 2-star hotel at best. Your paying for the location that's all. The room was very small and straight off the reception. It was basic and uncomfortable but it was at least clean.

Wonderful small property near central business district of London, close to the Liverpool train station, pubs and restaurants. Clean wonderful bathroom. Like many London hotels, rooms are very compact.

Small room, toilet wasnt properly cleaned. Easy check-in and friendly staff. Good location near Liverpool St station with lots of food options

Nice hotell located in central London. Very small rums. I had a rum without a window..

Staff were lovely and no complaints about the facilities. Only thing is the rooms are absolutely tiny. I got a standard room for 2 adults and the only thing that really fits 2 is the bed. There’s barely enough room for 1 person to walk, let alone 2. The bathroom is minuscule. Doesn’t feel like a 4 star hotel as it is listed. I have stayed in nicer 3 star hotels. But again, the place functions and the staff are great. Just a little bit of false advertising

rolms are vewry cramp and there is NO breakfast ... great if you jsut need a room .. facilites in the room are good.. over all good room but just a bit cramped all round..

Room had NO WINDOW , but that was not mentioned on room info when i booked . Bed up against a wall, bathroom had a window. Room was roasting , very misleading to sell a windowless room without telling prople

Very small room and very uncomfortable bed and pillows. For the price paid the value isn’t there.

Great location but quite tight in space around bed and shower room.

Very conveniently located near Liverpool street station and easy to find. Quick check in and rooms very comfortable for what you need on just an overnight stop.

Rooms a bit small but all was excellent. Quiet and clean.

It's a nice 2-star hotel at best. Your paying for the location that's all. The room was very small and straight off the reception. It was basic and uncomfortable but it was at least clean.

The bed or mattress is not very much comfortable

Staff were lovely and no complaints about the facilities. Only thing is the rooms are absolutely tiny. I got a standard room for 2 adults and the only thing that really fits 2 is the bed. There’s barely enough room for 1 person to walk, let alone 2. The bathroom is minuscule. Doesn’t feel like a 4 star hotel as it is listed. I have stayed in nicer 3 star hotels. But again, the place functions and the staff are great. Just a little bit of false advertising

AVOID THIS PLACE LIKE THE PLAGUE - I arrived at about 11pm, after a 5am start and no lunch, with some hot food I had just purchased. On arrival at my room the key card slot to make the lights work was not working. Two guys came down to try and fix it. This involved smashing it so hard the neighbours came out to complain and using double sided tape. Meanwhile I was sat in the room in complete darkness (no windows) as my food went cold. I asked if they could move me to another room but was told they were fully booked. This was a lie they had been told to tell me by someone they contact by phone (they thought I couldn’t understand the language). Given my increasing unhappiness they then agree to move me to another room. I asked how this was possible if they were fully booked. I was told that they would need to fix my room and put people who were coming later in there - another lie. In the second room the TV was not working. After another visit from the two guys, much replugging in of the TV and messing around they agreed the TV was broken. They then moved me to a 3rd room (despite being “fully booked”). The lights and TV worked, although this room was infested by flies. I resigned myself to the situation, threw away my now stone cold food and went to bed. Worst hotel experience in a long time.

Reception was rude, the room was small, the furniture was damaged.

We had to change the hotel after the first night because we had a room in the basement. This was not written in any descriptions during the booking process. The bed was too small for a normal couple. The room was not clean. The receptionist was friendly and very understanding. We got a discount of 30£ for the night we stayed and canceled the two other nights. We don’t recommend this hotel even if it is very central.

The staff were so polite and friendly. It was within walking distant to some good food places and the train stations. The bed was comfortable. I would definitely stay again.

Very conveniently located near Liverpool street station and easy to find. Quick check in and rooms very comfortable for what you need on just an overnight stop.

Central location. Very close to Liverpool St station. Nice friendly staff

Small room, toilet wasnt properly cleaned. Easy check-in and friendly staff. Good location near Liverpool St station with lots of food options

Nice hotell located in central London. Very small rums. I had a rum without a window..

Great location. Lift broken so had to lug suitcases up and down stairs 2 flights. Air conditioning shut off every 3 hours so would wake up in the night very warm and have to restart it. Snug but had everything we needed including a small fridge. Shower was great.

Well located… good price.

Good location for a trip to london

The staff were so polite and friendly. It was within walking distant to some good food places and the train stations. The bed was comfortable. I would definitely stay again.

Very conveniently located near Liverpool street station and easy to find. Quick check in and rooms very comfortable for what you need on just an overnight stop.

You are right next to the Horizon 22 front door! Less than 5 minute walk to the Liverpool st station. Great location, clean and comfortable facilities. Would recommend

Central location. Very close to Liverpool St station. Nice friendly staff

Wonderful small property near central business district of London, close to the Liverpool train station, pubs and restaurants. Clean wonderful bathroom. Like many London hotels, rooms are very compact.

The location is great, but the room was tiny annd very simple and warm. I did not manage to adjust the heating.

rolms are vewry cramp and there is NO breakfast ... great if you jsut need a room .. facilites in the room are good.. over all good room but just a bit cramped all round..