LondonHouse Chicago, Curio Collection by Hilton
"Liked the bar"
"Smooth check-in/check-out process"
"Great location"
"Plenty of shopping options nearby"
"Staff were helpful and professional"
"Stunning views"
Amenities
Laundry service
Elevator / Lift
Business Center
Multilingual Staff
Ballroom
Fitness Facilities
Property description
Relax at the full-service spa, where you can enjoy massages and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Amenities
Relax at the full-service spa, where you can enjoy massages and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Chicago? This hotel has facilities measuring 25000 square feet (2323 square meters), including conference space.
Dining
Enjoy American cuisine at Bridges, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Continental breakfasts are available daily from 7 AM to 11 AM for a fee.
Rooms
Make yourself at home in one of the 452 guestrooms featuring refrigerators and MP3 docking stations. 55-inch LED televisions with premium TV channels provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and a turndown service.
Location
A stay at LondonHouse Chicago, Curio Collection by Hilton places you in the heart of Chicago, steps from Chicago Riverwalk and Michigan Avenue. This luxury hotel is 0.4 mi (0.6 km) from Millennium Park and 0.3 mi (0.4 km) from Chicago Theatre.
What's nearby
Chicago Riverwalk(0.1 miles)
Michigan Avenue(0.1 miles)
State Street(0.2 miles)
Tribune Tower(0.2 miles)
Marina City(0.3 miles)
Chicago Theatre(0.3 miles)
House of Blues Chicago(0.3 miles)
James M. Nederlander Theatre(0.3 miles)
Chicago Cultural Center(0.3 miles)
Millennium Park(0.4 miles)
Goodman Theater(0.4 miles)
Aon Center(0.4 miles)
Bally's Casino Chicago(0.5 miles)
Cloud Gate(0.5 miles)
Daley Plaza(0.5 miles)
Chicago Midway Airport (MDW)(13 miles)
Chicago O'Hare Intl. Airport (ORD)(18.2 miles)
Chicago, IL (PWK-Chicago Executive)(25.9 miles)
Select dates to continue
From
$302
/ night
Guest reviews
9.1
Superb
Based on 3,794 verified reviews
Who stays here?
Business
25%
Couple
41%
Family
17%
Group
10%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At LondonHouse Chicago, Curio Collection by Hilton, travelers praise the central riverfront location, striking city and river views (especially from the rooftop), and friendly service, while noting busy public areas, elevator waits, street or elevator noise, and pricey valet parking.
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What guests think
At LondonHouse Chicago, Curio Collection by Hilton, travelers praise the central riverfront location, striking city and river views (especially from the rooftop), and friendly service, while noting busy public areas, elevator waits, street or elevator noise, and pricey valet parking.
Rooms are often comfortable with standout river views, though some are small or dim, and a number of guests report maintenance quirks or limited in-room amenities (no microwave, Nespresso only). Facilities include a popular rooftop bar, on-site dining, a well-equipped gym, and a spa; praise is common, though the rooftop can be crowded and restaurant service quality varies. Cleanliness is generally strong, but some note stained carpets or missed servicing, and a few report bed bugs. Expect a stylish, lively base with great views in a prime location.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop bar and views are a highlight, with on-site dining, a solid gym (including Peloton bikes), and a spa noted. Downsides include crowded rooftop access, long elevator waits, very expensive valet parking, and a lobby business area lacking privacy.
Related guest reviews
10
Dan
Nov 16, 2025
·
Stayed 5 nights
Room impeccable. Staff fantastic! Great Location, great gym and restaurants.
Room impeccable. Staff fantastic! Great Location, great gym and restaurants.
8
Gerald
Oct 7, 2025
·
Stayed 3 nights
The hotel is brilliantly situated for everything. Two gripes; the parking is ridiculously expensive $80 a night The lifts are awful, you have to queue forever and you have to use the lift selected for you, there are 6 lifts surely you should be able to use which one you would like.
The hotel is brilliantly situated for everything. Two gripes; the parking is ridiculously expensive $80 a night The lifts are awful, you have to queue forever and you have to use the lift selected for you, there are 6 lifts surely you should be able to use which one you would like.
10
Alison
Aug 16, 2025
·
Stayed 4 nights
Hotel is in one of the best locations in downtown Chicago, fantastic views of the city, riverwalk, opposite the Wrigley Building. Amazing roof top bar which as a guest there was front of queue entry. Rooms were serviced every day, lovely comfortable large bed, nespresso coffee machine, magnifying mirror (a must for makeup!!) good shower, everything you need. Can’t comment on food as we didn’t eat here. I would thoroughly recommend this hotel if visiting Chicago, we walked everywhere as we like to see everything and the position is very central to all the tourist attractions, bang opposite the main riverboat excursions, we used the ‘L’ once for Wrigley Field.
Hotel is in one of the best locations in downtown Chicago, fantastic views of the city, riverwalk, opposite the Wrigley Building. Amazing roof top bar which as a guest there was front of queue entry. Rooms were serviced every day, lovely comfortable large bed, nespresso coffee machine, magnifying mirror (a must for makeup!!) good shower, everything you need. Can’t comment on food as we didn’t eat here. I would thoroughly recommend this hotel if visiting Chicago, we walked everywhere as we like to see everything and the position is very central to all the tourist attractions, bang opposite the main riverboat excursions, we used the ‘L’ once for Wrigley Field.
8
Maria
Aug 3, 2025
·
Stayed 3 nights
Property was nice. Rooftop crowded and overrated.
Property was nice. Rooftop crowded and overrated.
10
Jean
May 23, 2025
·
Stayed 1 night
Lovely hotel, great location. Staff was very friendly, and the rooftop bar is not to be missed!
Lovely hotel, great location. Staff was very friendly, and the rooftop bar is not to be missed!
8
Phillip
Apr 23, 2025
·
Stayed 7 nights
Great Hotel overall but valet parking daily rate is a bit steep at $80 per 24 hours though. Yikes
Great Hotel overall but valet parking daily rate is a bit steep at $80 per 24 hours though. Yikes
10
Roland
Mar 4, 2025
·
Stayed 1 night
Great views of Lake Michigan and the Chicago skyline from the rooftop patio.
Great views of Lake Michigan and the Chicago skyline from the rooftop patio.
10
Shannon
Jan 22, 2025
·
Stayed 3 nights
The LondonHouse is my go-to stay for when I’m in Chicago. Be sure to book the Vista Room for floor to ceiling views of Chicago. Located right on the Chicago River and Michigan Ave, it’s convenient to nearly everything! They are a top tier hotel with amazing amenities. The rooftop bar has the best views of Chicago. The spa is delightful. The food is amazing. Everything about this hotel is PERFECT.
The LondonHouse is my go-to stay for when I’m in Chicago. Be sure to book the Vista Room for floor to ceiling views of Chicago. Located right on the Chicago River and Michigan Ave, it’s convenient to nearly everything! They are a top tier hotel with amazing amenities. The rooftop bar has the best views of Chicago. The spa is delightful. The food is amazing. Everything about this hotel is PERFECT.
10
Matthew William
Dec 31, 2024
·
Stayed 5 nights
Great hotel. Amazing location. Spacious rooms. Lovely views overlooking the Chicago river and famous bridges. Rooftop bar is a nice touch. The Peloton-filled gym is great. Would definitely recommend.
Great hotel. Amazing location. Spacious rooms. Lovely views overlooking the Chicago river and famous bridges. Rooftop bar is a nice touch. The Peloton-filled gym is great. Would definitely recommend.
10
Julie
Dec 27, 2024
·
Stayed 6 nights
We had a fantastic stay. Staff from front door to cleaning to lobby bar were very accommodating. Only wish the ‘business center’ was in a more private setting. It’s in the lobby with a lot of people traffic and noise.
We had a fantastic stay. Staff from front door to cleaning to lobby bar were very accommodating. Only wish the ‘business center’ was in a more private setting. It’s in the lobby with a lot of people traffic and noise.
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AI-generated summary based on recent guest reviews
Cleanliness
Most guests found rooms and common areas clean, with housekeeping frequently praised. However, several report stained carpets or missed service, and a few mention bed bugs.
Related guest reviews
10
Roshaunda
Nov 3, 2025
·
Stayed 2 nights
Clean, great location, great room with nice views.
Clean, great location, great room with nice views.
10
Marcus
Sep 25, 2025
·
Stayed 4 nights
We really enjoyed our stay at this hotel. The rooms were very clean, comfortable, and well-maintained. The staff was friendly, welcoming, and always ready to help with anything we needed. Overall, it made our visit easy and enjoyable — we’d definitely recommend this hotel to others and would stay here again!
We really enjoyed our stay at this hotel. The rooms were very clean, comfortable, and well-maintained. The staff was friendly, welcoming, and always ready to help with anything we needed. Overall, it made our visit easy and enjoyable — we’d definitely recommend this hotel to others and would stay here again!
6
MARIA EUGENIA
Jul 12, 2025
·
Stayed 3 nights
Everything was fantastic but myself and my daughter got bitten by bedbugs. Nasty.
Everything was fantastic but myself and my daughter got bitten by bedbugs. Nasty.
2
Pavan Kumar
Jul 7, 2025
·
Stayed 2 nights
Bed bugs
Bed bugs
8
howard
Jul 4, 2025
·
Stayed 3 nights
Great property in great location. Would stay again. Rooms could be slightly more updated - stable doors for toilets not ideal for all. Carpets in need of a good deep clean.
Great property in great location. Would stay again. Rooms could be slightly more updated - stable doors for toilets not ideal for all. Carpets in need of a good deep clean.
4
Giovanni
Jun 17, 2025
·
Stayed 5 nights
was very disappointed very dirty kinda like fake luxury something about it was just off the room was completely different than in the pictures and was very dirty. Very very dirty carpets had stains in them. Mystery stains literally everywhere. Everywhere mystery stains not one spot didn’t have a mystery stain that was stains on the carpet stains on the shelves stains on the sofas. There’s a lot of broken stuff and what do you mean eight dollars for a water they couldn’t even give us a complementary water. and did I mention stains
was very disappointed very dirty kinda like fake luxury something about it was just off the room was completely different than in the pictures and was very dirty. Very very dirty carpets had stains in them. Mystery stains literally everywhere. Everywhere mystery stains not one spot didn’t have a mystery stain that was stains on the carpet stains on the shelves stains on the sofas. There’s a lot of broken stuff and what do you mean eight dollars for a water they couldn’t even give us a complementary water. and did I mention stains
10
Tiyamike
Jun 16, 2025
·
Stayed 4 nights
I thoroughly enjoyed my stay at the London house, we got in very late but the check in process was so smooth and easy, I’ve been to a lot of hotels and they don’t come in everyday to change linen etc, our room is as clean from the first day up until we left, there was no noise despite being downtown!! I would highly recommend and our flight was also late but they allowed us to keep our bags while we toured the city.10/10 recommend
I thoroughly enjoyed my stay at the London house, we got in very late but the check in process was so smooth and easy, I’ve been to a lot of hotels and they don’t come in everyday to change linen etc, our room is as clean from the first day up until we left, there was no noise despite being downtown!! I would highly recommend and our flight was also late but they allowed us to keep our bags while we toured the city.10/10 recommend
6
Anjanet
Mar 27, 2025
·
Stayed 1 night
Ricky at the front desk was very approachable and nice, the room was clean and cozy, except the carpet needed cleaning too many stains around the bed and no information for the hotels restaurant, room service (besides breakfast), or pool in the room. The waitstaff in the hotels “21st floor” bar were attentive and polite, the food was good had the chicken skewers. No housekeeping knocking during check out. And the area is super convenient overall would stay again.
Ricky at the front desk was very approachable and nice, the room was clean and cozy, except the carpet needed cleaning too many stains around the bed and no information for the hotels restaurant, room service (besides breakfast), or pool in the room. The waitstaff in the hotels “21st floor” bar were attentive and polite, the food was good had the chicken skewers. No housekeeping knocking during check out. And the area is super convenient overall would stay again.
10
Jeanne
Feb 13, 2025
·
Stayed 2 nights
Our room was spacious and clean. The bed was comfortable and bathroom was clean and updated. The view from our room was awesome. The staff was friendly and accommodating. We enjoyed our stay and would definitely stay here again.
Our room was spacious and clean. The bed was comfortable and bathroom was clean and updated. The view from our room was awesome. The staff was friendly and accommodating. We enjoyed our stay and would definitely stay here again.
10
Giavanna
Nov 27, 2024
·
Stayed 3 nights
They never came to clean our room while we were out and we asked if they could.
They never came to clean our room while we were out and we asked if they could.
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are comfortable with excellent river or skyline views, and some feel spacious. Recurring drawbacks include street or elevator noise, smaller or dimly lit layouts, sliding bathroom doors, and occasional issues with Wi-Fi/TV or climate control.
Related guest reviews
4
Mr F
Nov 5, 2025
·
Stayed 9 nights
Room was beside noisy lifts
Room was beside noisy lifts
6
Andrew
Aug 27, 2025
·
Stayed 2 nights
For the price, great location and views. We were able to walk to shopping, attractions, and restaurants. It’s a very beautiful hotel with a popular rooftop. Our room was spacious. My only complaint was the street noise. Bring earplugs if you’re a light sleeper. You have to pay for water bottles that are provided in the room but you can ask for water at the front desk.
For the price, great location and views. We were able to walk to shopping, attractions, and restaurants. It’s a very beautiful hotel with a popular rooftop. Our room was spacious. My only complaint was the street noise. Bring earplugs if you’re a light sleeper. You have to pay for water bottles that are provided in the room but you can ask for water at the front desk.
2
ekta
Aug 24, 2025
·
Stayed 2 nights
This is our 6th or 7th time staying here. I we proposed here and we even had all our family stay here during my wedding time. This will be our last tho. It’s definitely not same. Our room was ok. But it was sooo noisy. All night long we heard sirens, and noises, both day and night. Clearly the hotel has done nothing about getting better windows or upgrading in this regard. The hotel also felt just trashy compared to the past. Check in was fine and that’s about it. Even the roof top seemed like it needed an upgrade. Although the food at the rooftop was very good. Just overall had two sleepless nights, and nothing impressive anymore. I am sad because this was “our” place and we always recommended it to everyone. My sister in another room by an elevator said the same thing. It was super noisy. And the elevators took forever to come or were always packed. :(
This is our 6th or 7th time staying here. I we proposed here and we even had all our family stay here during my wedding time. This will be our last tho. It’s definitely not same. Our room was ok. But it was sooo noisy. All night long we heard sirens, and noises, both day and night. Clearly the hotel has done nothing about getting better windows or upgrading in this regard. The hotel also felt just trashy compared to the past. Check in was fine and that’s about it. Even the roof top seemed like it needed an upgrade. Although the food at the rooftop was very good. Just overall had two sleepless nights, and nothing impressive anymore. I am sad because this was “our” place and we always recommended it to everyone. My sister in another room by an elevator said the same thing. It was super noisy. And the elevators took forever to come or were always packed. :(
8
Daphne
Jul 20, 2025
·
Stayed 4 nights
Good property. Room was nice the things I did not like was carpet in the room and also not enough lighting in the room.
Good property. Room was nice the things I did not like was carpet in the room and also not enough lighting in the room.
6
Kimberly
Jun 9, 2025
·
Stayed 1 night
The room had nice furniture (true to the site) and was clean. Unfortunately the remote controls for both of the TVs didnt work. There was only one untinted mirror and it is in the bathroom. So no place to sit and get cute ladies!! It was nice to have a fridge, though. The view was not great. Despite being a “suite;” it is a suite in name only in that the room has a separate living area. The pull out bed was unmade and we had to take half the sheets off of the regular bed to use on the pullout. The initial front desk staff completely ignored us and served another guest despite us waiting at the desk for at least 5min. Thankfully, another team member saved the day and got us checked in. The front desk staff could be much more personable and acvomodating. It would’ve been nice to have been offered something for our trouble. The valet and bellman were lovely but the valet fees are a bit high ($80/night). Definitely NOT worth the $730/night. I wish I thought it was as lovely as everyone said it was on TikTok, but alas.
The room had nice furniture (true to the site) and was clean. Unfortunately the remote controls for both of the TVs didnt work. There was only one untinted mirror and it is in the bathroom. So no place to sit and get cute ladies!! It was nice to have a fridge, though. The view was not great. Despite being a “suite;” it is a suite in name only in that the room has a separate living area. The pull out bed was unmade and we had to take half the sheets off of the regular bed to use on the pullout. The initial front desk staff completely ignored us and served another guest despite us waiting at the desk for at least 5min. Thankfully, another team member saved the day and got us checked in. The front desk staff could be much more personable and acvomodating. It would’ve been nice to have been offered something for our trouble. The valet and bellman were lovely but the valet fees are a bit high ($80/night). Definitely NOT worth the $730/night. I wish I thought it was as lovely as everyone said it was on TikTok, but alas.
6
Syd
May 28, 2025
·
Stayed 5 nights
This hotel is a very busy and noisy one and because of the outside traffic for its rooftop is more geared for younger guests. Young motorcyclists were playing with their very loud motorcycles outside the hotel all night long and wouldn’t leave. It was very hard to fall asleep.
This hotel is a very busy and noisy one and because of the outside traffic for its rooftop is more geared for younger guests. Young motorcyclists were playing with their very loud motorcycles outside the hotel all night long and wouldn’t leave. It was very hard to fall asleep.
6
ne-kesha
May 27, 2025
·
Stayed 5 nights
Pros: Really comfortable beds clean rooms (lots of space we booked a suite) The best bellman of any hotel I've ever been to. Good room service food and the room service staff were really nice (shout out to Nelson) Location is walkable to a lot of things Cons: Front desk staff were very hit or miss. Our room was not as described on the hotels.com website and the front desk took no ownership of this. It's their partnership. Our room did not have the pictured desks and the internet did not work at all (we were there for work) They moved our rooms to which the internet barely worked there but we didn't want to have to move again. I was grateful to Erica who took over our case in the front desk. Our first night we wanted to grab food and the server in the lobby Michelle was super rude to us, we were very grateful when Jack took over he was so nice. One thing is the soundproofing on the building is awful good luck getting a good nights rest. It sounds like sirens are in your ears every 10 minutes and there is a loud take off from the train. It was actually crazy how loud it was I have never experienced a hotel or even an apartment like this in my life.
Pros: Really comfortable beds clean rooms (lots of space we booked a suite) The best bellman of any hotel I've ever been to. Good room service food and the room service staff were really nice (shout out to Nelson) Location is walkable to a lot of things Cons: Front desk staff were very hit or miss. Our room was not as described on the hotels.com website and the front desk took no ownership of this. It's their partnership. Our room did not have the pictured desks and the internet did not work at all (we were there for work) They moved our rooms to which the internet barely worked there but we didn't want to have to move again. I was grateful to Erica who took over our case in the front desk. Our first night we wanted to grab food and the server in the lobby Michelle was super rude to us, we were very grateful when Jack took over he was so nice. One thing is the soundproofing on the building is awful good luck getting a good nights rest. It sounds like sirens are in your ears every 10 minutes and there is a loud take off from the train. It was actually crazy how loud it was I have never experienced a hotel or even an apartment like this in my life.
6
Miguel
May 10, 2025
·
Stayed 1 night
Our room was right by the elevator which made it impossible to sleep. We kept hearing the elevator all night.
Our room was right by the elevator which made it impossible to sleep. We kept hearing the elevator all night.
4
Chris
Apr 9, 2025
·
Stayed 4 nights
I can hear everything on the outside . Also my ac did not work
I can hear everything on the outside . Also my ac did not work
10
Laura
Mar 2, 2025
·
Stayed 7 nights
The hotel was amazing. We upgraded to a river front room when we arrived at check in and it was the best thing we did as the views were spectacular.
The hotel was amazing. We upgraded to a river front room when we arrived at check in and it was the best thing we did as the views were spectacular.
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AI-generated summary based on recent guest reviews
Service
Service is often friendly and helpful, with concierge and door staff called out positively. Still, multiple reviews note inconsistent front desk or bar/restaurant service, upgrade pressure, slow responses or undelivered room service, and confusion around breakfast vouchers.
Related guest reviews
8
Beth
Oct 8, 2025
·
Stayed 4 nights
The hotel itself was really nice, and the location couldn’t be better! The rooftop patio bar was great — beautiful views and a fun vibe. The only downside was the inside bar. The staff there just didn’t seem to care much. My husband ordered a salad with grilled chicken, but the chicken was completely burned. When he asked for it to be redone, the server said she could just “take the chicken back,” which didn’t make sense because the salad would be ruined by the time it came back out. It just wasn’t handled very well. Overall, a nice place with a lot of potential — they just need to work on service and kitchen consistency.
The hotel itself was really nice, and the location couldn’t be better! The rooftop patio bar was great — beautiful views and a fun vibe. The only downside was the inside bar. The staff there just didn’t seem to care much. My husband ordered a salad with grilled chicken, but the chicken was completely burned. When he asked for it to be redone, the server said she could just “take the chicken back,” which didn’t make sense because the salad would be ruined by the time it came back out. It just wasn’t handled very well. Overall, a nice place with a lot of potential — they just need to work on service and kitchen consistency.
10
Melissa
Sep 30, 2025
·
Stayed 1 night
The staff were great and extremely helpful. We arrived early and they were able to help us get checked in early.
The staff were great and extremely helpful. We arrived early and they were able to help us get checked in early.
6
Michael
Aug 24, 2025
·
Stayed 1 night
I recently stayed in at The London House in Chicago while work was being done on my primary residence. I booked their Presidential Suite which I was told was the nicest room on the property. The room itself was very large and quite lovely. When I spoke with them on the phone I stated that we’d be checking in late and we would still want to order room service. Our check in was a little after and I was told that room service would be available to order until 10:45pm. When I called room service 10:30 it went to their voicemail response that said something like there is a high volume of calls leave a name and room number and we will call you back shortly. I left a message. After not hearing back I called again- and again the same automated message. So I called the front desk who placed me on hold to try to transfer me. They later came back on and told me that they weren’t able to get a hold of them and proceeded to recommend take out options near me. All things said and done (I.e. parking, late checkout, ect..) our night in the “Presidential Suite” came out to around $1,000. At that price the service should’ve been exception. The linens were also not very comfortable and the bad lacked a traditional comforter and instead had some sort of furr throw.
I recently stayed in at The London House in Chicago while work was being done on my primary residence. I booked their Presidential Suite which I was told was the nicest room on the property. The room itself was very large and quite lovely. When I spoke with them on the phone I stated that we’d be checking in late and we would still want to order room service. Our check in was a little after and I was told that room service would be available to order until 10:45pm. When I called room service 10:30 it went to their voicemail response that said something like there is a high volume of calls leave a name and room number and we will call you back shortly. I left a message. After not hearing back I called again- and again the same automated message. So I called the front desk who placed me on hold to try to transfer me. They later came back on and told me that they weren’t able to get a hold of them and proceeded to recommend take out options near me. All things said and done (I.e. parking, late checkout, ect..) our night in the “Presidential Suite” came out to around $1,000. At that price the service should’ve been exception. The linens were also not very comfortable and the bad lacked a traditional comforter and instead had some sort of furr throw.
10
shelleda
Jul 10, 2025
·
Stayed 4 nights
Thank you to everyone at this amazing hotel who made our visit special. The gentleman who checked us was very nice. Special shout out to the concierge specialist, Mary who made our stay extra special. I was traveling with my two young daughters and she recommended some great activities for us to do. It did not stopped there, Mary took the time to learn my two daughter’s names and sent a special note to our room for them. It really added a special touch and really made them happy.
Thank you to everyone at this amazing hotel who made our visit special. The gentleman who checked us was very nice. Special shout out to the concierge specialist, Mary who made our stay extra special. I was traveling with my two young daughters and she recommended some great activities for us to do. It did not stopped there, Mary took the time to learn my two daughter’s names and sent a special note to our room for them. It really added a special touch and really made them happy.
8
David
Jul 3, 2025
·
Stayed 2 nights
We liked the view and the location. With our second visit here the front desk check-in gentleman was not as warm and friendly as other staff have been. We always have a great experience with the valet (they are helpful in finding transportation) and the luggage handlers were very accommodating. Our room was cleaned very well after the very first day.
We liked the view and the location. With our second visit here the front desk check-in gentleman was not as warm and friendly as other staff have been. We always have a great experience with the valet (they are helpful in finding transportation) and the luggage handlers were very accommodating. Our room was cleaned very well after the very first day.
10
Jeffrey
Jun 24, 2025
·
Stayed 6 nights
Bellhops were extremely professional, helpful, fun and courteous. The Rooftop & main bar (female) bartenders were tireless, friendly, outgoing, and on top of their profession! Check-in went fairly smooth: we arrived early & as expected, our room wasn’t ready. We were offered a better room with immediate occupancy for $100 more a night. We declined. Friends that had also booked at the time we did, accepted an “upgrade” at a $75 more a night offer. Their room was no different from ours, yet they paid a great deal more to have immediate occupancy. So, perhaps, “buyer beware?” During our 6 day stay, I heard the same “upgrade” offer (made repeatedly to several guests). Maybe the upgrades were truly upgrades, but not so with our friends. The “push” Made me question Hilton’s professionalism.
Bellhops were extremely professional, helpful, fun and courteous. The Rooftop & main bar (female) bartenders were tireless, friendly, outgoing, and on top of their profession! Check-in went fairly smooth: we arrived early & as expected, our room wasn’t ready. We were offered a better room with immediate occupancy for $100 more a night. We declined. Friends that had also booked at the time we did, accepted an “upgrade” at a $75 more a night offer. Their room was no different from ours, yet they paid a great deal more to have immediate occupancy. So, perhaps, “buyer beware?” During our 6 day stay, I heard the same “upgrade” offer (made repeatedly to several guests). Maybe the upgrades were truly upgrades, but not so with our friends. The “push” Made me question Hilton’s professionalism.
10
Darrell
Jun 18, 2025
·
Stayed 4 nights
The entire staff was as friendly, professional and helpful as any place that I have ever stayed. Fantastic customer service
The entire staff was as friendly, professional and helpful as any place that I have ever stayed. Fantastic customer service
2
Chen
May 27, 2025
·
Stayed 1 night
Every time I book a room with river view through Expedia, the front desk always refuse to acknowledge, and ask me to upgrade for a room with river view, I don’t know if it’s Expedia or the hotel’s fault, but it’s truly ridiculous, the rooftop bar service is always unpredictable, they have empty tables but won’t take any walkins, whether you have a room with them or not, they let everyone in but won’t give you any tables, the management is just incompetent
Every time I book a room with river view through Expedia, the front desk always refuse to acknowledge, and ask me to upgrade for a room with river view, I don’t know if it’s Expedia or the hotel’s fault, but it’s truly ridiculous, the rooftop bar service is always unpredictable, they have empty tables but won’t take any walkins, whether you have a room with them or not, they let everyone in but won’t give you any tables, the management is just incompetent
6
Christina
May 16, 2025
·
Stayed 1 night
This would have been a great stay but the culinary experience at LondonHouse made it terrible. We booked 2 rooms for the first night of the Cowboy Carter concert in Chicago. We ordered l food before the concert on the second floor lounge, all the food came in boxes and the order was wrong. There was no attempt to correct the order other than serving additional drinks we didn’t want. The next day we tried again to utilize one of the site restaurants, the LH Rooftop. We were seated, then waited over 20 minutes for someone to come to our table. We were the only guests seated inside the restaurant so the wait was unwarranted. A member of our party left to requested a manager who said they wound be sending someone over. We waited another ten minutes before leaving. As we were walking to the door, the assigned waitperson was rude and confrontational. What should have been a fun weekend in the city turned into an expensive and uncomfortable endeavor. I expected more from a premier Hilton located in such a bustling area in Chicago.
This would have been a great stay but the culinary experience at LondonHouse made it terrible. We booked 2 rooms for the first night of the Cowboy Carter concert in Chicago. We ordered l food before the concert on the second floor lounge, all the food came in boxes and the order was wrong. There was no attempt to correct the order other than serving additional drinks we didn’t want. The next day we tried again to utilize one of the site restaurants, the LH Rooftop. We were seated, then waited over 20 minutes for someone to come to our table. We were the only guests seated inside the restaurant so the wait was unwarranted. A member of our party left to requested a manager who said they wound be sending someone over. We waited another ten minutes before leaving. As we were walking to the door, the assigned waitperson was rude and confrontational. What should have been a fun weekend in the city turned into an expensive and uncomfortable endeavor. I expected more from a premier Hilton located in such a bustling area in Chicago.
10
Kim
May 5, 2025
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Stayed 4 nights
Overall customer service was exceptional. Concierge Mary did amazing job. Sean, was great I can truly say the whole staff was amazing.
Overall customer service was exceptional. Concierge Mary did amazing job. Sean, was great I can truly say the whole staff was amazing.
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AI-generated summary based on recent guest reviews
Location
Exceptionally central and walkable—right by the Riverwalk, Magnificent Mile, transit, and major attractions. A few guests mention the busy surroundings and occasional safety concerns outside.
Related guest reviews
8
Francis
Nov 5, 2025
·
Stayed 6 nights
The hotel location is perfect, right in the centre of the city
The hotel location is perfect, right in the centre of the city
10
Robert
Sep 26, 2025
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Stayed 4 nights
Enjoyed my stay, very nice hotel with easy access to Riverwalk.
Enjoyed my stay, very nice hotel with easy access to Riverwalk.
10
Brandi
Aug 4, 2025
·
Stayed 3 nights
Beautiful property in a prime location. Convenient to transportation and walkable to many attractions.
Beautiful property in a prime location. Convenient to transportation and walkable to many attractions.
10
Anthony Edward
Jul 19, 2025
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Stayed 4 nights
The location of the hotel was perfect. A lot of restaurants and tourist attractions were walking distance and majority of the public transportation was near by as well
The location of the hotel was perfect. A lot of restaurants and tourist attractions were walking distance and majority of the public transportation was near by as well
10
Sally Floyd
Jun 19, 2025
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Stayed 5 nights
Very nice hotel in the heart of downtown Chicago. Walkable to many attractions, including Art Institute, the Bean at Millennium Park. Bus stop for public transportation across the street (to Field, Adler and Shedd Museums). HOHO bus stop across the street. Riverwalk entrance across the street. Clean room and comfortable bed. Staff very nice and accommodating. Best rooftop bar for views of the city.
Very nice hotel in the heart of downtown Chicago. Walkable to many attractions, including Art Institute, the Bean at Millennium Park. Bus stop for public transportation across the street (to Field, Adler and Shedd Museums). HOHO bus stop across the street. Riverwalk entrance across the street. Clean room and comfortable bed. Staff very nice and accommodating. Best rooftop bar for views of the city.
10
Richard
May 12, 2025
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Stayed 6 nights
Fantastic location on the river and in the loop. First class experience all the way.
Fantastic location on the river and in the loop. First class experience all the way.
10
Kathy Ly
Mar 31, 2025
·
Stayed 3 nights
Great location
Great location
10
Melissa
Jan 4, 2025
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Stayed 4 nights
Perfect location
Perfect location
10
Guilherme
Dec 31, 2024
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Stayed 3 nights
Great Hotel and Location!
Great Hotel and Location!
10
Kristine
Dec 16, 2024
·
Stayed 2 nights
Stellar location and views.
Stellar location and views.
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AI-generated summary based on recent guest reviews
Dining
On-site options (rooftop, Land & Lake, Ocean Prime) earn many compliments for food, drinks, and atmosphere. Others describe poor food or slow, inattentive service, and several were frustrated by unclear breakfast voucher credits and extra charges.
Related guest reviews
2
Angela
Nov 7, 2025
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Stayed 4 nights
Noisy in all areas Lounge / reception area loud music and nobody listening Awful food in ground floor restaurant
Noisy in all areas Lounge / reception area loud music and nobody listening Awful food in ground floor restaurant
8
Beth
Oct 8, 2025
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Stayed 4 nights
The hotel itself was really nice, and the location couldn’t be better! The rooftop patio bar was great — beautiful views and a fun vibe. The only downside was the inside bar. The staff there just didn’t seem to care much. My husband ordered a salad with grilled chicken, but the chicken was completely burned. When he asked for it to be redone, the server said she could just “take the chicken back,” which didn’t make sense because the salad would be ruined by the time it came back out. It just wasn’t handled very well. Overall, a nice place with a lot of potential — they just need to work on service and kitchen consistency.
The hotel itself was really nice, and the location couldn’t be better! The rooftop patio bar was great — beautiful views and a fun vibe. The only downside was the inside bar. The staff there just didn’t seem to care much. My husband ordered a salad with grilled chicken, but the chicken was completely burned. When he asked for it to be redone, the server said she could just “take the chicken back,” which didn’t make sense because the salad would be ruined by the time it came back out. It just wasn’t handled very well. Overall, a nice place with a lot of potential — they just need to work on service and kitchen consistency.
10
Trenton
Aug 12, 2025
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Stayed 4 nights
Great hotel & staff! Clean, easy check in/out. It’s in a great location so you can walk to a lot of spots. My only thing is you hear a lot of sirens and boat horns but as someone who is a light sleeper I didn’t have an issue but just fyi for your kiddos and those day naps. My room was on the 16th floor with a partial river/city view. The rooftop bar was nice for drinks and view. The food was…let’s just say go explore those food options in the city! Overall, I would definitely stay again!
Great hotel & staff! Clean, easy check in/out. It’s in a great location so you can walk to a lot of spots. My only thing is you hear a lot of sirens and boat horns but as someone who is a light sleeper I didn’t have an issue but just fyi for your kiddos and those day naps. My room was on the 16th floor with a partial river/city view. The rooftop bar was nice for drinks and view. The food was…let’s just say go explore those food options in the city! Overall, I would definitely stay again!
10
Rhonda
Jul 2, 2025
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Stayed 3 nights
All staff went out of their way to be helpful. I loved the LH rooftop bar, the food was amazing . The Land and Lake Restaurant food was so good and reasonably priced. I had breakfast there every day the staff was awesome.
All staff went out of their way to be helpful. I loved the LH rooftop bar, the food was amazing . The Land and Lake Restaurant food was so good and reasonably priced. I had breakfast there every day the staff was awesome.
10
Bryhana
Jun 23, 2025
·
Stayed 2 nights
I flew in for a quick weekend getaway and absolutely loved the views from my room! The hotel’s location was perfect—right in the heart of downtown Chicago and close to everything. I’d definitely stay here again. I also really enjoyed breakfast at Land & Lake and had an amazing date night at Ocean Prime.
I flew in for a quick weekend getaway and absolutely loved the views from my room! The hotel’s location was perfect—right in the heart of downtown Chicago and close to everything. I’d definitely stay here again. I also really enjoyed breakfast at Land & Lake and had an amazing date night at Ocean Prime.
6
Christina
May 16, 2025
·
Stayed 1 night
This would have been a great stay but the culinary experience at LondonHouse made it terrible. We booked 2 rooms for the first night of the Cowboy Carter concert in Chicago. We ordered l food before the concert on the second floor lounge, all the food came in boxes and the order was wrong. There was no attempt to correct the order other than serving additional drinks we didn’t want. The next day we tried again to utilize one of the site restaurants, the LH Rooftop. We were seated, then waited over 20 minutes for someone to come to our table. We were the only guests seated inside the restaurant so the wait was unwarranted. A member of our party left to requested a manager who said they wound be sending someone over. We waited another ten minutes before leaving. As we were walking to the door, the assigned waitperson was rude and confrontational. What should have been a fun weekend in the city turned into an expensive and uncomfortable endeavor. I expected more from a premier Hilton located in such a bustling area in Chicago.
This would have been a great stay but the culinary experience at LondonHouse made it terrible. We booked 2 rooms for the first night of the Cowboy Carter concert in Chicago. We ordered l food before the concert on the second floor lounge, all the food came in boxes and the order was wrong. There was no attempt to correct the order other than serving additional drinks we didn’t want. The next day we tried again to utilize one of the site restaurants, the LH Rooftop. We were seated, then waited over 20 minutes for someone to come to our table. We were the only guests seated inside the restaurant so the wait was unwarranted. A member of our party left to requested a manager who said they wound be sending someone over. We waited another ten minutes before leaving. As we were walking to the door, the assigned waitperson was rude and confrontational. What should have been a fun weekend in the city turned into an expensive and uncomfortable endeavor. I expected more from a premier Hilton located in such a bustling area in Chicago.
10
Igor
Apr 22, 2025
·
Stayed 2 nights
We recently stayed at the hotel and had an unpleasant experience with the breakfast at the hotel restaurant. Upon check-in, we were not provided with any clear information about how breakfast is handled. We had to figure it out ourselves. It turned out that we were given breakfast vouchers covering $20 per person. However, when we went to the restaurant, the staff did not explain how the voucher system worked. The waiter simply told us to order what we wanted and said the vouchers would be applied afterwards. To our surprise, we ended up being charged an extra $80 after breakfast. This was very disappointing, especially since the hotel description stated that breakfast is included, which led us to believe it was fully covered. We feel this lack of transparency is unfair to guests and creates confusion. It would be much better if the hotel provided clear information at check-in and trained restaurant staff to explain the voucher policy properly. This experience left a negative impression during an otherwise pleasant stay.
We recently stayed at the hotel and had an unpleasant experience with the breakfast at the hotel restaurant. Upon check-in, we were not provided with any clear information about how breakfast is handled. We had to figure it out ourselves. It turned out that we were given breakfast vouchers covering $20 per person. However, when we went to the restaurant, the staff did not explain how the voucher system worked. The waiter simply told us to order what we wanted and said the vouchers would be applied afterwards. To our surprise, we ended up being charged an extra $80 after breakfast. This was very disappointing, especially since the hotel description stated that breakfast is included, which led us to believe it was fully covered. We feel this lack of transparency is unfair to guests and creates confusion. It would be much better if the hotel provided clear information at check-in and trained restaurant staff to explain the voucher policy properly. This experience left a negative impression during an otherwise pleasant stay.
10
Angela
Apr 15, 2025
·
Stayed 5 nights
LondonHouse is in a great location. Easy access to restaurants and shopping. The staff was wonderful as well. The Ocean Prime restaurant inside the hotel had incredible food and ambience.
LondonHouse is in a great location. Easy access to restaurants and shopping. The staff was wonderful as well. The Ocean Prime restaurant inside the hotel had incredible food and ambience.
10
Shannon
Jan 22, 2025
·
Stayed 3 nights
The LondonHouse is my go-to stay for when I’m in Chicago. Be sure to book the Vista Room for floor to ceiling views of Chicago. Located right on the Chicago River and Michigan Ave, it’s convenient to nearly everything! They are a top tier hotel with amazing amenities. The rooftop bar has the best views of Chicago. The spa is delightful. The food is amazing. Everything about this hotel is PERFECT.
The LondonHouse is my go-to stay for when I’m in Chicago. Be sure to book the Vista Room for floor to ceiling views of Chicago. Located right on the Chicago River and Michigan Ave, it’s convenient to nearly everything! They are a top tier hotel with amazing amenities. The rooftop bar has the best views of Chicago. The spa is delightful. The food is amazing. Everything about this hotel is PERFECT.
10
Amber Leah
Jan 5, 2025
·
Beautiful hotel right on the river. Perfectly located to walk to shops, restaurants, and top sites of downtown Chicago. The rooms were clean, comfortable, and quiet. I would recommend you eat outside the hotel. The food was expensive and just average. I would stay here again if ever back in Chicago.
Beautiful hotel right on the river. Perfectly located to walk to shops, restaurants, and top sites of downtown Chicago. The rooms were clean, comfortable, and quiet. I would recommend you eat outside the hotel. The food was expensive and just average. I would stay here again if ever back in Chicago.
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AI-generated summary based on recent guest reviews
10
Jade
5 days ago
·
Stayed 1 night
Beautiful property clean space.
Beautiful property clean space.
10
Sungeun
last week
·
Stayed 3 nights
The location was great for walking to the Riverwalk, Navy Pier, Millennium Park, and more. The room was comfortable, and the housekeeping service was excellent.
The location was great for walking to the Riverwalk, Navy Pier, Millennium Park, and more. The room was comfortable, and the housekeeping service was excellent.
10
Ruwaida
2 weeks ago
·
Stayed 2 nights
Perfect location, central right across the canal on E Wabash. Many places were walkable from here. Hotel was excellent all round. Stay v comfortable.
Perfect location, central right across the canal on E Wabash. Many places were walkable from here. Hotel was excellent all round. Stay v comfortable.
8
Jennifer
2 weeks ago
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Stayed 3 nights
The experience overall was great, but it seems as if the staff outside would pick and choose who they would help.
The experience overall was great, but it seems as if the staff outside would pick and choose who they would help.
10
gene
2 weeks ago
·
Stayed 1 night
Chic and fun place to stay! Thank you!!
Chic and fun place to stay! Thank you!!
85 East Wacker Drive, Chicago, Illinois, United States of America
Location
A stay at LondonHouse Chicago, Curio Collection by Hilton places you in the heart of Chicago, steps from Chicago Riverwalk and Michigan Avenue. This luxury hotel is 0.4 mi (0.6 km) from Millennium Park and 0.3 mi (0.4 km) from Chicago Theatre.
Chicago Riverwalk(0.1 miles)
Michigan Avenue(0.1 miles)
State Street(0.2 miles)
Tribune Tower(0.2 miles)
Marina City(0.3 miles)
Chicago Theatre(0.3 miles)
FAQs about LondonHouse Chicago, Curio Collection by Hilton
Continental breakfasts are available daily from 7 AM to 11 AM for a fee of approximately USD 26.00 per person.
Check-in is from 4:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available for an additional fee, subject to availability.
The hotel provides several accessibility features including elevator access, stair-free path to entrance, well-lit path to entrance, and limited wheelchair accessibility. Assistive listening devices are also available.
The hotel is located in the heart of Chicago, steps from the Chicago Riverwalk and Michigan Avenue. It is 0.4 miles from Millennium Park and 0.2 miles from Chicago Theatre.
Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for continental breakfast: approximately USD 26.00 per person
- Late check-out fee: USD 75 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator / Lift
Business Center
Multilingual Staff
Ballroom
Fitness Facilities
General
Assistive Listening Devices Available
Braille or Raised Signage
Breakfast Available (surcharge)
Stair-Free Path to Entrance
Valet For Wheelchair-Equipped Vehicle
Wheelchair Accessible (Limited)
Elevator Access (Wheelchair Accessible)
Activities
Fitness Facilities
Newspapers in Lobby (free)
Full-Service Spa
Spa Services (on site)
Spa Treatment Room (s)
Television in Common Areas
Terrace
Services
Business Center
Elevator / Lift
Multilingual Staff
Laundry service
Ballroom
24-Hour Front Desk
ATM/Banking
Banquet Hall
Concierge Services
Conference Space
Well-Lit Path to Entrance
Internet
Free Wi-Fi