Is parking available at the property?

Free self parking is available on-site.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is in the heart of Singapore, within a 15-minute walk of Raffles Place and Merlion, 0.7 mi from Bugis Street Shopping District, and 1.5 mi from Marina Bay Sands Skypark.

Does the hotel have a swimming pool?

Yes, there is an outdoor swimming pool available for guests.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies for free stays are not provided.

What are the policies regarding extra beds and cribs?

Guests must contact the property in advance to reserve cribs or infant beds. Extra-person charges may apply depending on property policy.

Hotel Bencoolen at Hong Kong Street in Singapore

Average nightly price at Hotel Bencoolen at Hong Kong Street by month, last 12 months (USD)
Month	Average price
January	US$107
February	US$126
March	US$108
April	US$117
May	US$99
June	US$108
July	US$130
August	US$137
September	US$123
October	US$120
November	US$117
December	US$107

What guests think

Travellers praise Hotel Bencoolen at Hong Kong Street for its excellent central location near MRT stations and riverside areas, and many highlight friendly, helpful staff, but reviews also note small rooms, dated areas, and inconsistent cleanliness and maintenance.

Breakfast is repeatedly described as limited with a cramped space and disposable plates and cutlery. Several guests experienced noise from nearby works or thin walls, and some reported weak air conditioning or unreliable Wi-Fi. Rooms are often compact, sometimes with awkward layouts or minimal natural light, though a few reviewers received larger or upgraded rooms. Overall, expect a simple base with trade-offs in comfort and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A small rooftop pool is frequently noted as tiny, sometimes closed or not very clean, with limited seating or shade. Luggage storage is basic near reception.

Related guest reviews

8

Diane

29 Oct 2024

·

Stayed 1 night

Small but comfy, clean rooms & great beds. Right in Downtown which was nice. The pool/hottub? was not looking very clean

8

HOWARD

5 Oct 2024

·

Stayed 2 nights

Concierge luggage storage consisted of leaving luggage next to front desk in foyer. Secure luggage storage unavailable.

8

Xavier

11 Nov 2024

·

Stayed 1 night

L'hôtel est assez bien situé. Attention il y a d'autres hotel Bencoolen. Bien se rappeler Hong Kong street. La chambre est correcte. Il y a une petite piscine. Gros bemol sur le petit dejeuner qui n'en est pas un. En plus l'espace est directement à l'entrée

4

Devon

3 Mar 2023

·

Note: This hotel is commonly listed as having a hot tub. It does not! Overall, this hotel was alright. The rooms were clean and comfortable, and the location was handy. My biggest complaints are: 1) It was advertised as having a hot tub, which it did not. We chose it specifically for that reason. 2) The hallways throughout the hotel were very dirty. They seemed as though they'd never been vacuumed before. 3) We had issues with hot water supply trying to have a bath (since there was no hot tub). 4) The supplied breakfast was horrible. The coffee is also bad. I recommend eating elsewhere. Positives: 1) The bathtub is very musical and makes a nice percussion instrument in the all-glass bathroom. Try it out if you go there. 2) They provide a filtered water machine in the lobby. 3) Staff is friendly and helpful.

6

Kim

10 Aug 2025

·

Stayed 4 nights

The staff were very freindly and helpfull. The wiev was only the bottom of a dark shaft. For breakfast the plates were made af polystyrene, The cutlery was made of plastic, and the were no knives. There were no shadow at the pool or around.

10

Dia

6 Jan 2023

·

Stayed 19,363 nights

The property is in a great location. Lots of shops and restaurants within walking distance. Check in was fairly quick. The only con I can think of is that the jacuzzi is actually not a warm one, but other than that, I would definitely come back to this hotel again.

8

Carolina

3 Jan 2025

·

Stayed 2 nights

The hotel is just metres away from Clarke Quay and at walkable distance to transport and main attractions. There's plenty of food and drinks options nearby. Rooms are a bit small, but new and very clean. They do have a plunge pool in the rooftop at the hotel side which is a rarity to find in the city centre (unless you are in an expensive hotel).

8

Ivan

13 Sept 2024

·

Stayed 4 nights

Petit déjeuner frugal - bon café Eau et café dispo à volonté toute la journée On nous met 2 petites bouteilles d eau par jour et on a un plateau avec sachets thé nescafé et bouilloire dans la chambre Petite piscine au 5eme

6

Susan

24 Oct 2024

·

Stayed 3 nights

Doesnt look at all like the pictures. The room has a giant pillar in it which made it difficult to get into one side of the bed. Room didnt get made up to 330pm in afternoon. Breaksfasts were terrible. Paper plates and plastic utensils with no knife. No hand towels. Pool not bigger than a hottub and didnt look too clean day 2. Close to Hop on off and amenities outside.

6

ANNIE

26 Nov 2024

·

Stayed 3 nights

The swimming pool was closed, but we didn't get any notice about it. The breakfast was very limited & very busy in a very small area.The towels were very old .

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Cleanliness

Feedback is mixed: reports of mold, worn towels, dusty hallways and rooms needing deeper cleaning contrast with guests who found rooms clean and housekeeping effective.

Related guest reviews

4

Kenneth

16 Oct 2024

·

Stayed 4 nights

This hotel is quite dated. Things are falling apart. Once I got in to the bathroom, I noticed there are hair left on the little white tray where they placed the body lotion. It was very noticeable and disgusting. The bath towels provided have big holes and the edge of it are all frayed. I thought I was using rags for drying my body. The ceiling of the bathroom are filled with mold. Last but not least, the Wi-Fi was horrible. It kept logging me out. They don’t have a lot of outlets/ usb plugs to charge your electronics devices. I’m surprised the rating for this hotel is quite high. My stay was not so pleasant. I would not recommend this hotel.

2

Michael

24 Jun 2025

·

Stayed 2 nights

Great area, but rooms tiny and run down. Bed hard as a slab of stone. Don’t bother with the ‘breakfast’ which is basic and to be consumed only with a plastic fork and plastic spoon (no knife) on a polystyrene plate. Mould in the bathroom. Don’t recommend.

4

Amy

30 Jun 2023

·

Stayed 2 nights

This hotel definitely needs remodeling. Very old and moldy all over. My bath towel has mold all over. I mean that should have been thrown away. The edge was all black. The staff is nice and efficient. That’s the only thing good. Other than that, I don’t think I will come back again.

10

NORIKA

2 Jul 2023

·

Stayed 3 nights

コンビニも周りに充実しており、どこに行くにも便利なロケーションでした。また室内も常に行き届いた清掃で、気持ちよく過ごせました。

10

Peter

17 Aug 2024

·

Stayed 4 nights

Great staff and loft was perfect for our family of 3. coffee machine & tea available 24 hours. Breakfast area small but we found a spot every morning. Cleaning staff did a very good job. All front desk staff were pleasant and helpful. We recommend the Loft for additional space and natural light.

6

Sherry Jane

7 Dec 2022

·

Stayed 3 nights

Bathroom not clean. No service provided 2nd & 3rd night. Good location though

6

Graham

2 Jan 2023

·

Stayed 4 nights

Great location, however the room we had (loft) needed a good clean, as there was paper and an old slipper under the bed. Bathroom needed a good clean as well, as some mould was showing

6

Anne

18 Nov 2024

·

Stayed 4 nights

Die Lage des Hotels und die Größe der Zimmer war prima. Ich fand auch, dass es nachts recht ruhig war. Allerdings war es von der Sauberkeit her wirklich schlecht. Sowohl Eingang, Flur, Fahrstuhl als auch die Zimmer selbst scheinen nicht regelmäßig wirklich gereinigt zu werden. Der Boden war einfach schmutzig - überall. Merkt man natürlich in den Zimmern im das auch erheblich…

8

Robert

31 Dec 2022

·

Stayed 1 night

Room was clean but mirrors and glass could be better. Pillows smelt of sweat. Breakfast was disappointing but the polite effecient staff made our stsy enjoyable. Great location

6

Kent

9 Aug 2024

·

Stayed 4 nights

Hotel was nice at 1st glance but room was extremely small. Could not walk around bed when 2 people in room as no space. Bed is against the wall which is all windows. Room is only big enough for 1 person not 2. Does have an amazing bathtub room but no place for luggage. Shower has mold. Beautiful garden arra but it is a waiste of space. Great for a 1 or 2 night stay as in wonderful location close to public transportation. Breakfast is included but not good. We only ate it one of the 4 nights. Staff is amazing and very helpful. They let us store pur luggage as only place in room for it was in the shower kr in the wet closet where oversized amazing tub is. Very close to rail, bus stops and hawkers. There is no pool. What is said to be a pool is an old hot tub and does not even look to have a filter.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally compact, with some awkward layouts (beds against walls or pillars) and limited natural light or windowless setups; noise can travel through thin walls or connecting doors. Wi-Fi and air conditioning reliability vary, and decor feels a bit dated.

Related guest reviews

6

Dorothy

24 Apr 2023

·

Stayed 2 nights

The rooms are quite small, fine if you’re young and fit and just want to crash between outings but not comfortable for an older couple like us. Please note that in the standard double rooms you can only access the bed from one side! See photo. Also the free breakfast is what you expect in a cheap backpacker hostel, not a pricey hotel. It is very central which is a plus and the staff are helpful but I wouldn’t stay there again.

6

Tom-Daniel

19 Dec 2024

·

Stayed 2 nights

This a okay, 3-star, hotel in an excellent location. The area is quiet and walking distance to train stations. The rooms however, are OK. Bathrooms are good, but the glassdoora and walls give you no privacy. Be aware that the so called A/C is basically just air circulation, hardly any fresh air coming in. Bed is really comfortable, which is good. Rooms are a bit worn, but acceptable. Cleaning could improve further, but nothing major. Downstairs there's free coffee & tea 24/7. We opted for buying breakfast in cafes instead, so can't say anything about the food. If you can get a good deal and just need a OK place to sleep, in a great location that's quiet: this is your place. If you want nice rooms, better amenities etc then no.

6

Svetlana

1 Nov 2024

·

Stayed 3 nights

Location was great. Friendly staff. The room was very small. There is a French door that leads to the balcony that looks inside the building. No daylight. It feels like windowless closet. Shower was good.

6

Stewart

25 Apr 2025

·

Stayed 1 night

Original booking was for Deluxe Garden Queen, boasting 42 sq m room. On arrival at hotel, found that the actual room (on my measurements) was approx 16-17 sq m. The difference was 2 bathrooms and yard all included in the 42sq m. There was not enough floor space for two suitcases, let alone two people - no wardrobe - only hanging space was above the toilet (you would have to push clothes aside to use the toilet. One bathroom and the yard were outside in Singapore heat of approx 31deg. The yard was open to the weather and next to a construction site - not really usable. I consider this room was described very deceptively on the Hotels.com app. In defence of the hotel, they understood our concerns, and moved us to a similarly priced room which was a good size. Our stay was good with the following exceptions Airconditioning was not able to get the room cool enough Wi-Fi was very unreliable

6

Laura

19 Dec 2023

·

Stayed 1 night

There was a huge pillar in the room that meant you could only get in and out of one side - not good for a double or a premium room.

6

Michael

17 Dec 2024

·

Stayed 1 night

Funky set up… our room was through another building. Room was smaller than expected even for Singapore standards. The dealbreaker was the weak shower pressure (I know it’s a showerhead swap), but after a long how day of travel, sometimes shower pressure is what makes it.

8

Steven

3 Nov 2025

·

Stayed 2 nights

Decent hotel for short stay, rooms on small side.

10

Susan

23 Nov 2025

·

Stayed 1 night

Really Spacious room. Lovely staff. A little bit tired but clean. But…did I mention the spacious room. Great location. Easy walking distance. Great base for a 5 day stay. Hop on hop off bus stop 3 min walk. MTR stations all around. Clarke Quay, Boat Quay, Raffles,Chinatown all easy to walk to even for an Old Boomer!

8

Lukas

5 Sept 2024

·

Stayed 2 nights

Das Zimmer war gut und praktisch, hatte jedoch leider eine Türe zum Nachbarzimmer. Diese ist nicht isoliert, sodass es extrem hellhörig war. Das Frühstück ist definitiv ausbaufähig.

8

Henriette

4 Jul 2025

·

Stayed 2 nights

The rooms are very small. But they are very clean and have all you need. The wifi was really bad which was the biggest issue. If you don't mind small, and can find wifi somewhere else, the hotel is great. Staff was very kind, location is great.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, polite and helpful, with some accommodating early check-ins and room changes. A few guests reported slow or unhelpful responses and issues with policies.

Related guest reviews

10

Tracie

18 Jan 2025

·

Stayed 1 night

Great staff and close to everything - walking distance.

2

Laurie

2 Oct 2024

·

Stayed 1 night

Terrible customer relations! I booked one night. My plans changed and I needed three nights, which they were unable to accommodate so I had to find another hotel. I canceled in advance, but they charged my card on the day of the reservation anyway, despite the fact that they couldn't extend my stay like I needed.

10

Robert M

25 Dec 2025

·

Stayed 3 nights

Great locations. Spacious rooms for the price. Free breakfast and coffee a nice touch. Staff is wonderful. Ming was especially friendly and helpful! Highly recommend for anyone looking to stay in the heart of Singapore. My go-to in Singapore from now on.

8

Weijie

1 Oct 2024

·

Stayed 3 nights

Had a great stay at the Hotel Bencoolen on Hong Kong Street - clean room, great service, and wonderful location. Thank you!

8

Scott

19 Nov 2024

·

Stayed 3 nights

A very pleasant hotel, conveniently situated, and reasonably priced. The staff were always helpful and friendly.

8

Kenneth

12 Dec 2024

·

Stayed 3 nights

Front desk staff were friendly and helpful

6

Victoria

28 Dec 2024

·

Stayed 2 nights

The rooms were tiny, and no window. Very central location, but besides that not much to add. Breakfast was very basic and staff wasn’t very helpful when asked for assistance e.i. Best way to travel to Malaysia.

10

Peter

17 Aug 2024

·

Stayed 4 nights

Great staff and loft was perfect for our family of 3. coffee machine & tea available 24 hours. Breakfast area small but we found a spot every morning. Cleaning staff did a very good job. All front desk staff were pleasant and helpful. We recommend the Loft for additional space and natural light.

10

Nadya

11 Jul 2023

·

Stayed 3 nights

Very clean hotel, great location, very friendly and helpful staff. We would stay here again.

10

Dylan

20 Oct 2024

·

Stayed 2 nights

Good location and friendly helpful staff

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Location

Excellent central base near Clarke Quay, Chinatown and multiple MRT stations, walkable to major sights. Some street or construction noise affected a few stays.

Related guest reviews

8

Emily

26 May 2024

·

Stayed 2 nights

Great location within walking distance to lots of restaurants and MRT stations.

8

Inge Kirstine

3 Nov 2025

·

Stayed 3 nights

Great, central location.

10

Samuel

17 Jun 2024

·

Stayed 3 nights

The location was perfect.

10

Shaun

4 Oct 2024

·

Stayed 1 night

Good budget hotel in a great location

4

Vasily

13 Mar 2023

·

Stayed 3 nights

Good - location Don’t like - mold and bad smell in the room.

8

Carolina

3 Jan 2025

·

Stayed 2 nights

The hotel is just metres away from Clarke Quay and at walkable distance to transport and main attractions. There's plenty of food and drinks options nearby. Rooms are a bit small, but new and very clean. They do have a plunge pool in the rooftop at the hotel side which is a rarity to find in the city centre (unless you are in an expensive hotel).

8

Tin Sheegh

14 Oct 2024

·

Stayed 3 nights

Close to public transportation, easy to get around.

6

Kevin

29 Apr 2024

·

Stayed 3 nights

Breakfast: Not enough seating available for the number of hotel guest. Food kept running out and it can take up to 10 mins for food to be replenished. Hotel Location is good with easy access to MRT and very close to Clarke Quay and Boat Quay.

10

Kevin

20 Jan 2023

·

Stayed 5 nights

Good position close to Chinatown and Metro stations. Plenty of stores nearby and not stranded like some of the bigger hotels. Staff friendly and helpful.

10

Lynne

14 Jun 2023

·

Stayed 1 night

A great location. Short walk to Clarke Quay MRT to get the MRT to many attractions and the airport. Short walk to Clarke Quay, Boat Quay and Chinatown with many food options and things to explore. Staff were friendly. Rooms are a good size and clean. We would definitely stay here again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often rated poor, with minimal variety, an undersized and crowded dining area, and disposable plates and cutlery. Several guests chose to eat elsewhere or found only a few items acceptable.

Related guest reviews

6

Stefano

14 Nov 2025

·

Stayed 4 nights

Hotel in general not really clean...room little bit better. Small space for breakfast with very limited options

6

Kim

10 Aug 2025

·

Stayed 4 nights

The staff were very freindly and helpfull. The wiev was only the bottom of a dark shaft. For breakfast the plates were made af polystyrene, The cutlery was made of plastic, and the were no knives. There were no shadow at the pool or around.

2

Michael

24 Jun 2025

·

Stayed 2 nights

Great area, but rooms tiny and run down. Bed hard as a slab of stone. Don’t bother with the ‘breakfast’ which is basic and to be consumed only with a plastic fork and plastic spoon (no knife) on a polystyrene plate. Mould in the bathroom. Don’t recommend.

6

J Kiersten

20 Feb 2026

·

Stayed 2 nights

It was a decent location and the room was clean. The first impression wasn’t great, honestly. The carpets were in terrible condition. The breakfast room is far too small and the breakfast was not good.

6

ANNIE

26 Nov 2024

·

Stayed 3 nights

The swimming pool was closed, but we didn't get any notice about it. The breakfast was very limited & very busy in a very small area.The towels were very old .

8

Patricia

19 Apr 2025

·

Stayed 2 nights

Bien situé, chambre petite mais très confortable. Déjeuner avec très peu de choix

8

Patricia

26 Mar 2025

·

Stayed 1 night

Hôtel très bien situé, chambre petite mais confortable, déjeuner avec peu de choix

10

Jenny-Lynne

11 Aug 2024

·

Stayed 2 nights

Room was small but modern. Hotel close to 2 MRT stations. Breakfast was a let down, not enough room for all the guests but beyond this all was good.

2

CHE-MING

14 Nov 2025

·

Stayed 1 night

在這個價格裡，隔音的品質之低令人難以置信，收容的旅客深夜吵雜。早餐的場地位置有限，選擇不多。房間的水準與房價匹配。提供一次性盥洗用品。

6

Wendy

24 Nov 2024

·

Stayed 4 nights

Hotel was basic, clean, fairly small rooms. Staff was friendly and helpful. Breakfast slightly disappointing, using styrofoam plates and cutlery with a very basic offering of food. Location is absolutely brilliant

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $214
18 $113	19 $107	20 $125	21 $116	22 $123	23 $120	24 $115
25 $120	26 $123	27 $127	28 $154	29 $115	30 $116	31 $116

Su	Mo	Tu	We	Th	Fr	Sa
1 $117	2 $117	3 $115	4 $115	5 $114	6 $127	7 $126
8 $115	9 $127	10 $118	11 $116	12 $116	13 $127	14 $127
15 $116	16 $129	17 $125	18 $127	19 $128	20 $127	21 $127
22 $116	23 $116	24 $116	25 $116	26 $116	27 $127	28 $127
29 $116	30 $116

Hotel Bencoolen at Hong Kong Street

Prices for Hotel Bencoolen at Hong Kong Street

Monthly average prices

About this property

Location

Room options

Deluxe Garden Queen (New Wing)

Deluxe Twin Room

Deluxe Double Room

Executive Twin Room

Loft Suite

Deluxe Room, 1 Queen Bed

Executive Room, 1 King Bed

Deluxe Superior Queen (New Wing)

Premier Room

Executive Premier King (New Wing)

Guest reviews of Hotel Bencoolen at Hong Kong Street

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hotel Bencoolen at Hong Kong Street

Considering this hotel for your trip?

Prices for upcoming dates