Name: SureStay Hotel by Best Western Wenatchee
Address: 580 Valley Mall Parkway, East Wenatchee, Washington, United States of America, East Wenatchee, Washington, US
Price range: $68–$106 per night
Rating: 8.35

What guests think

At SureStay Hotel by Best Western Wenatchee, guests highlight friendly front-desk service, generally clean, spacious rooms, and a convenient location near highways, shopping, and trails, though the property shows its age and amenities feel basic.

Noise from hallways, upstairs rooms, and nearby roads is mentioned repeatedly, and the lack of an elevator creates challenges for some guests. Breakfast feedback is mixed, ranging from solid hot options to very limited selections or items running out; pool and hot tub are appreciated but can be closed or over-chlorinated. Cleanliness is often praised but inconsistent, with occasional odors, worn linens, or maintenance issues reported. Overall, expect a budget-friendly, older stay with helpful staff and variable comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Outdoor pool and hot tub are a plus, but guests report occasional closures, strong chemicals, and limited hours. Parking is ample, there is no elevator, and pet relief space is limited or inconvenient.

Related guest reviews

4

Tamera

Aug 16, 2023

·

Stayed 2 nights

We liked that there is an outdoor pool, but they didn’t tell us until we checked in that the pool would be closed and we had already prepaid. One of the main reason we bring our grandkids to this hotel was because of the pool. Very disappointed to say the least. We would have chosen another hotel had we had known that it was closed. Also, the night we were able to use the pool there was a very large group that was there and they were very disrespectful with there loud and foul language music.

6

Marlo

Aug 12, 2025

·

Stayed 5 nights

The location was great and at first, the hotel overall seemed good as well. However - we were disappointed in the breakfast as there was no protein provided. The rooms and common areas were not cleaned well and we were very disappointed that the pool was not cleaned regularly either. By our 4 day of our stay, we didn't even want to go in the pool. :-(

6

Vernon

Aug 23, 2025

·

Stayed 2 nights

This property was average at best. It was relatively quiet, clean, convenient, and the staff was attentive. It was, however, dated. The furniture and carpet was worn and the beds were not very comfortable. The amenities were almost nonexistent. We got a tiny shampoo and conditioner. The towels, especially the pool towers, were small and worn. The pool was nice and so was the breakfast, which was a cut above most hotels of this caliber. The hotel was okay for the price, but we would probably stay elsewhere if we were to come back to Wenatchee.

10

Lindsey

Oct 19, 2024

·

Stayed 2 nights

Pleasantly surprised! Just needed a cheaper place to stay and wasn't expecting much. Exceeded my expectations. It is an older hotel, but they have upgraded nicely. Our beds were comfortable, clean shower with nice showerhead, large mini-fridge, good microwave and nice TV. Nice outdoor pool(wasn't heated), hot tub and dining area with a TV. Breakfast was maybe a 6/10-but some of the more expensive hotels in the area didn't have any. Easy walk to mall, food and Feed Meyer. Bonus is there is trailhead right out the door that connects to the city's Apple Loop Trail.

6

Dana

Jul 7, 2025

·

Stayed 1 night

Jay checked us in. He was kind and efficient. Room was cool. Big bathroom and counter top space though small sink. The hot tub hours could be later and earlier AM for adults. Way too many chemicals in pool and hot tub. NO water fill station anytime not even for breakfast. Small, tight breakfast area.

10

Dixie

Sep 2, 2025

·

Stayed 1 night

The hotel was excellent and advertised as pet friendly . However, we had to walk our dog 100 yards over hot pavement to get to a narrow, rocky strip of ground.

6

Gregory

Mar 16, 2025

·

Stayed 2 nights

Room was nice, above average size for a double queen bed. One of the beds had a sizable indentation from people only sleeping on that side, with hotel presumably never rotating the top mattress to avoid forming such an indent. Significant issue for us aged 65-70 was no elevator. Wife loaded our suitcases, ice chest (stuff for a family party), and other stuff on a luggage cart, only to have our room on the 2nd floor with no open rooms on first floor. I had a recent health issue that limited my ability to lift things. Luckily a young couple came in behind us while we were waiting at the bottom of the stairs with the filled luggage cart, and carried most of our stuff up the stairs for us. God Bless them! We won’t be returning to this hotel because of its lack of an elevator

6

Margaret

Jul 13, 2025

·

Stayed 3 nights

The hotel was convenient for our purposes, but there was no pet relief area.

10

Cathleen

Sep 7, 2025

·

Stayed 1 night

Like the pool and easy parking

8

Craig

Aug 9, 2025

·

Stayed 1 night

could have used an elevator to get us to the second floor.

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Cleanliness

Cleanliness feedback is inconsistent: many describe rooms as very clean, while others report odors, worn linens, dirty carpets, a cockroach sighting, and occasional lapses in common area or pool upkeep.

Related guest reviews

6

Beena

May 30, 2023

·

Stayed 2 nights

Room was spacious. We booked non smoking room with kids and as soon as we entered the room, got strong smoke odor. Bedding was not clean and had odor of pet pee. Stayed two nights and they did not replenish the towel or toilet paper. Cafe does not provide basic condiments like ketchup. Room was noisy barely slept.

10

tom

Oct 12, 2025

·

Stayed 1 night

Arrived late. Did not use pool or hot tub. Room clean. Curtains actually kept outside light out. Quiet.

2

Don

Jul 17, 2023

·

Stayed 1 night

Sheets on the bed not changed out. Lots of hair and dirt in the bed.

8

Gerardo

Oct 13, 2025

·

Stayed 1 night

Like the bed we’re comfortable and room was very clean and smelled good definitely will stay here again

10

Jodi

Sep 22, 2025

·

Stayed 1 night

Check in staff very friendly. Clean rooms & comfy bed. Pet room was nice & our dog was happy too

6

Marlo

Aug 12, 2025

·

Stayed 5 nights

The location was great and at first, the hotel overall seemed good as well. However - we were disappointed in the breakfast as there was no protein provided. The rooms and common areas were not cleaned well and we were very disappointed that the pool was not cleaned regularly either. By our 4 day of our stay, we didn't even want to go in the pool. :-(

4

Casee

Apr 28, 2025

·

Stayed 2 nights

On the positive, staff were friendly and very helpful when engaged. The property itself is dated but that was not an issue. The room was dirty. Crusty stains on the carpet and the blankets on one of the beds smelled dirty.

2

Ana

May 31, 2023

·

Stayed 1 night

Room smelled like urine and the front desk wouldn’t switch me rooms.

6

Dustin

Mar 24, 2024

·

The first night was good! Second night went to use the restroom and found a cockroach in the shower. Will not be staying here again after seeing that.

10

Munehiro

Feb 19, 2024

·

Stayed 2 nights

While the building itself looks a little old, the room furniture is new or in a good shape. Daily room cleaning, towel changes, and toiletry additions were very nice as compared to the room price.

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Rooms

Rooms are generally spacious and decently equipped, but traffic and footstep noise are common and the property feels dated in places. Comfort of mattresses and pillows varies, and some guests noted Wi-Fi quirks.

Related guest reviews

10

Eric

Aug 6, 2025

·

Stayed 2 nights

Great stay in an area that doesn't have a lot of traffic to keep you up at night. My chrome notebook wouldn't get wifi, but it's a cheapo. Kindle got hooked up fine.

8

Vicki

Dec 31, 2025

·

Stayed 1 night

The room was very nice. The staff was great. Only complaint was i could hear everything in the hallway like my door was open.

8

Debbie

Apr 21, 2025

·

Stayed 1 night

Like there king size bed very comfortable! Room is clean and has a fridge. And like the table lamp as a cell phone plugin to charge your phone. Only stayed one night but stayed there 2 other different times.

10

Cynthia

Aug 19, 2023

·

Stayed 1 night

This place was great! Clean and a beautiful view of the sunset from my balcony.

4

Merritt

Sep 10, 2023

·

Stayed 4 nights

First floor hears every step from floor above. Air conditioner needs repair. No screens on windowsill allows insects in.

10

Debabrata

Aug 31, 2025

·

Stayed 4 nights

Enjoyed our stay here. Very comfortable and spacious rooms. Bathroom setup was delightfully spacious too. Appreciated the daily housekeeping. Lots and lots of parking all around the property. Only constructive feedback would be to provide some more food options in general for breakfast, especially eggs on weekdays. :) Would definitely stay here again if we stop in Wenatchee in the future.

6

Gregory

Mar 16, 2025

·

Stayed 2 nights

Room was nice, above average size for a double queen bed. One of the beds had a sizable indentation from people only sleeping on that side, with hotel presumably never rotating the top mattress to avoid forming such an indent. Significant issue for us aged 65-70 was no elevator. Wife loaded our suitcases, ice chest (stuff for a family party), and other stuff on a luggage cart, only to have our room on the 2nd floor with no open rooms on first floor. I had a recent health issue that limited my ability to lift things. Luckily a young couple came in behind us while we were waiting at the bottom of the stairs with the filled luggage cart, and carried most of our stuff up the stairs for us. God Bless them! We won’t be returning to this hotel because of its lack of an elevator

6

Cynthia Lee

Jan 15, 2024

·

Stayed 4 nights

You get what you pay for. It was clean and had the basic amenities. I was on the street side, lower floor so street traffic was noisy. No elevator so keep that in mind.

6

Cori

Jan 4, 2024

·

Stayed 2 nights

The property was clean and decent, however very noisy. The bed was extremely uncomfortable and the pillows were small, flat, and gave us neck issues in the morning.

2

Margie

Dec 24, 2024

·

Stayed 7 nights

Not a great stay. Floor smelled like mildew. Pillows were lumpy, breakfast was just sad. Sausages gravy and microwave biscuits and waffles. The thing we hated most was the sound from the room above. We were on the ground floor and we could hear every footstep made above us. It was ridiculous. You can tell this place was refurbished. There's better options in Wenatchee, stay at one of them...

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Service

Staff are frequently described as friendly, attentive, and helpful at check-in and during stays. However, several guests reported rude or unaccommodating interactions.

Related guest reviews

10

Tracy

Nov 30, 2024

·

Stayed 1 night

Great employees, especially at the front desk.

10

Anita

Feb 4, 2024

·

Stayed 1 night

Jay and Barb at the front counter were great. Always have a friendly smile.

10

Jodi

Sep 22, 2025

·

Stayed 1 night

Check in staff very friendly. Clean rooms & comfy bed. Pet room was nice & our dog was happy too

10

Bob

Aug 8, 2025

·

Stayed 1 night

Staff was very nice and helpful. Overall, the facility was very clean and ready to go, including my room. Breakfast was good but could have used some eggs and bacon or sausage. I have used this hotel multiple times and have always left happy with my stay.

2

Yogesh

Jul 6, 2024

·

Stayed 2 nights

The property manager was rude. The carpet smelled of pee, the breakfast items, silverware, coffee and hot water ran out before 8 30 am. And when we requested to have more, the staff took way to long andad faces as if we were at some fault. Don't stay here.

6

Jesus

Jan 2, 2023

·

Stayed 1 night

The customer service when we checked in was very hostile a man named Jay , checked us in . Otherwise the rooms were clean but the hair dryers was dusty and looked like it had mold on it .

2

Rene

Apr 4, 2025

·

Stayed 1 night

Staff was not very pleasant. Cigarette butts all over properly. Needs updating.

10

Nealie

Sep 12, 2023

·

Stayed 2 nights

Staff were extremely nice at check-in and check-out

6

Chase

Aug 22, 2023

·

Stayed 3 nights

The check in guy was rude and more concerned about smoking his cigarette. When he decided to finish he breathed it all over me, which was /awesome/ with my asthma. Room was mediocre.

2

Ana

May 31, 2023

·

Stayed 1 night

Room smelled like urine and the front desk wouldn’t switch me rooms.

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Location

Convenient location near Highway 97, shopping, airport access, and a nearby trail; easy to reach most places in town. Some felt the surrounding area offered little or seemed a bit sketchy at night.

Related guest reviews

10

James

May 1, 2024

·

Stayed 2 nights

Easy check-in, ideal location close to everything in town!

10

FRANCIS

Dec 25, 2022

·

Stayed 2 nights

Centrally located. Within proximity of some shopping, dining, and the highway.

4

Scotty

Jun 9, 2024

·

Stayed 1 night

The room smelled like a dog. There were dogs in the breakfast area while trying to eat. There were questionable people walking around and through the parking lot. Tent city just across the bridge. The lady with short hair and a manager name tag refuse to give us a receipt upon checkout. I would never return here.

10

Brian

Nov 13, 2023

·

Stayed 2 nights

It’s located in a convenient location for access and dining. An older accommodation but was clean and a great value for the price. They allow pets and has access to a trail system adjacent to the property which a lot of properties on the west side of the river lacks. The parking lot area seems fairly safe although a bit of broken glass near the dumpster and the green space on the north side of the lot could use a bit of cleaning. Premium movie channels included and was appreciated. Staff was friendly. Would stay again.

10

Lindsey

Oct 19, 2024

·

Stayed 2 nights

Pleasantly surprised! Just needed a cheaper place to stay and wasn't expecting much. Exceeded my expectations. It is an older hotel, but they have upgraded nicely. Our beds were comfortable, clean shower with nice showerhead, large mini-fridge, good microwave and nice TV. Nice outdoor pool(wasn't heated), hot tub and dining area with a TV. Breakfast was maybe a 6/10-but some of the more expensive hotels in the area didn't have any. Easy walk to mall, food and Feed Meyer. Bonus is there is trailhead right out the door that connects to the city's Apple Loop Trail.

10

Kelly

Jul 29, 2024

·

Stayed 1 night

Nice pool area. The surrounding area doesnt offer much. Still, I'd stay again.

10

Gisele

Dec 10, 2022

·

Stayed 1 night

Close proximity to the airport. Very quiet.

8

Paul

Mar 4, 2025

·

Stayed 1 night

Location and price were good

6

kurt

May 28, 2024

·

Stayed 2 nights

Place was getting tired, we stayed here for years and quit because of it. new owner starting to modernize and slowly getting there, but there are better options for the same price. East Wenatchee is also a bit sketchy at night. But is close to mall and has good restaurants close by.

8

Robert

Feb 2, 2025

·

Stayed 1 night

Easy on /off highway 97

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Dining

Breakfast quality is inconsistent: some guests found hot items like eggs, sausage, and waffles, while others encountered limited choices, items running out, or a very basic spread.

Related guest reviews

10

Ed

Apr 6, 2023

·

Stayed 1 night

The reception was friendly. Hotel was clean and quiet. Breakfast was good. Two choices of cold cereal, self prep waffle, eggs and sausage.

6

Marlo

Aug 12, 2025

·

Stayed 5 nights

The location was great and at first, the hotel overall seemed good as well. However - we were disappointed in the breakfast as there was no protein provided. The rooms and common areas were not cleaned well and we were very disappointed that the pool was not cleaned regularly either. By our 4 day of our stay, we didn't even want to go in the pool. :-(

10

Bob

Aug 8, 2025

·

Stayed 1 night

Staff was very nice and helpful. Overall, the facility was very clean and ready to go, including my room. Breakfast was good but could have used some eggs and bacon or sausage. I have used this hotel multiple times and have always left happy with my stay.

6

Elizabeth

Oct 14, 2024

·

Stayed 3 nights

The property is old. Thought it would be better being affiliated with Best Western. The breakfast was terrible. There was more to choose from on weekend but on a Monday, there was hardly anything. Would not stay here again.

10

Debabrata

Aug 31, 2025

·

Stayed 4 nights

Enjoyed our stay here. Very comfortable and spacious rooms. Bathroom setup was delightfully spacious too. Appreciated the daily housekeeping. Lots and lots of parking all around the property. Only constructive feedback would be to provide some more food options in general for breakfast, especially eggs on weekdays. :) Would definitely stay here again if we stop in Wenatchee in the future.

6

Vernon

Aug 23, 2025

·

Stayed 2 nights

This property was average at best. It was relatively quiet, clean, convenient, and the staff was attentive. It was, however, dated. The furniture and carpet was worn and the beds were not very comfortable. The amenities were almost nonexistent. We got a tiny shampoo and conditioner. The towels, especially the pool towers, were small and worn. The pool was nice and so was the breakfast, which was a cut above most hotels of this caliber. The hotel was okay for the price, but we would probably stay elsewhere if we were to come back to Wenatchee.

8

Laurena

Jan 24, 2025

·

Stayed 1 night

The "Continental Breakfast" was delightfully undersold, including waffles, sausage, eggs, cereal, yogurt and fruit, though it was strange that I could get a bunch of different drinks, but not cold water without the staff fudging the rules. The carpet throughout looked dated but other things looked updated. Being winter, the pool was closed but the hot tub opened, though we didn't try it. TV had some decent channels - we watched HGTV. Our room had a mini fridge and microwave but also a drawer that kept silently opening. Not very handicapped friendly, with no elevator to access 2nd floor and my visually impaired roommate tripped in the public restroom that was too dark for her to see its steps. Nice staff seemed to be doing their best to be professional and taking care of the guests. One even gifted a homemade memento to a couple celebrating their anniversary. We wouldn't mind staying here again.

10

Kerry

Jan 1, 2025

·

Stayed 1 night

Very limited breakfast options

6

Deborah

Dec 8, 2022

·

Stayed 1 night

Room was clean and nicely furnished, but pillows were very uncomfortable. Breakfast was sugary cereal and sweet baked goods. Could be better with little effort.

2

Margie

Dec 24, 2024

·

Stayed 7 nights

Not a great stay. Floor smelled like mildew. Pillows were lumpy, breakfast was just sad. Sausages gravy and microwave biscuits and waffles. The thing we hated most was the sound from the room above. We were on the ground floor and we could hear every footstep made above us. It was ridiculous. You can tell this place was refurbished. There's better options in Wenatchee, stay at one of them...

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AI-generated summary based on recent guest reviews

Month	Average price
January	$81
February	$80
March	$88
April	$89
May	$110
June	$99
July	$97
September	$83
October	$81
November	$68
December	$83

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $92	19 $86
20 $68	21 $77	22 $74	23 $75	24 $74	25 $81	26 $98
27 $68	28 $82	29 $78	30 $78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $99	3 $99
4 $68	5 $73	6 $73	7 $73	8 $73	9 $98	10 $106
11 $69	12 $76	13 $95	14 $95	15 $81	16 $90	17 $90
18 $70	19 $78	20 $77	21 $76	22 $72	23 $81	24 $84
25 $70	26 $71	27 $72	28 $70	29 $70	30 $80	31 $81

SureStay Hotel by Best Western Wenatchee

Prices for SureStay Hotel by Best Western Wenatchee

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave, Pool View

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Pool View

Guest reviews of SureStay Hotel by Best Western Wenatchee

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about SureStay Hotel by Best Western Wenatchee

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