Holiday Inn Express & Suites Lancaster East - Strasburg by IHG

My wife and I came back home (Strasburg) for a family event. We were greeted as we entered the door for check-in. The desk rep was very friendly and asked that we feel free to call if we needed anything. We were also pleasantly surprised by the cleanliness of the room. The morning breakfast bar was fully stocked and the food was delicious. My wife and I had some "not so pleasant" hotel experiences on another recent trip to another state, but your hotel was inviting and comfortable. We will definitely stay at your facility the next time we are in town.

We really appreciated the breakfast and the sofa bed as we were traveling with three small kids.

Clearly visible black mold in the shower. Hair stuck to the ceiling of the shower. Tub discolored and dirty. Random brown something on the floor of the bathroom. Can’t believe a place would care this little about cleanliness

For maybe 20 years, we have been going to the Holiday Express Inn. We have always been very satisfied; however, this time we were very disappointed and upset that the Keurig coffee machine was not in our room. The front desk person told us that, because they now have a 24-hour coffee machine in the breakfast area, they removed all the Keurig machines in the bedroom. Many other people, including me, told me they miss the Keurig in their room. In the middle of the night or early morning sometimes people take coffee right away when they get up and if I am on the 3rd floor, wearing my pyjamas, I will have to dress up, wait for the elevator because they are always very slow and finally go downstairs to take a cup of coffee and since the machine downstairs again take at least 5 to 6 minutes, I loose at least 30 to 40 minutes for a cup of coffee that usually takes less than 5 minutes in the room. I don't know who had this "bright idea" but it is not convenient for the customers who drive sometimes all day, very tired and want to rest as soon as possible when they arrived. Next time you should do a survey with customers before applying some stupid ideas like that. We can also offer at the registration to bring a Keurig machine in your room and bring one, this not much to do and the client will be satisfied.

The accommodations were great! We were able to check in on time, The room was as advertised and what we expected. The choices for breakfast were many and excellent and very well prepared. The entire breakfast was extremely clean and well maintained. There was ample, well lit parking all around the facility.