Name: Holiday Inn Express & Suites Oswego by IHG
Address: 140 East Thirteenth Street, Oswego, New York, United States of America, Oswego, New York, US
Price range: $131–$427 per night
Rating: 9.08

What guests think

Across many reviews, Holiday Inn Express & Suites Oswego by IHG is noted for a solid complimentary breakfast and convenient access to SUNY Oswego, the speedway, shops, and restaurants, making it a practical base for campus, racing, and local visits.

While cleanliness is a strong point, a few guests reported issues such as odors, dirty floors, stains, or mold. Amenities like the pool and hot tub are enjoyed when available, though several stays found them closed for repairs; the patio with firepit receives compliments. Service is frequently described as warm and accommodating, although there are isolated complaints about receiving the wrong room type or short-staffed check-in. Expect a modern, comfortable stay with helpful staff, noting possible facility downtime or sporadic room issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool and hot tub when open, and several compliment the patio with a firepit; however, multiple stays encountered the pool/hot tub closed for repairs. Parking feedback is limited but includes a well-lit lot and occasional icy walkways.

Related guest reviews

10

Paul

Apr 18, 2023

·

Stayed 1 night

Everything was great except the pool and hot tub were under repair. The staff was friendly and helpful. Everything was nice and clean.

8

Patrick

Apr 27, 2023

·

Stayed 1 night

Pool and hot tub are closed until further notice. Very short staffed, Waited 20 minutes in the lobby for staff to arrive to check in. Only 1 working ice machine in the building.

8

Stacey

Jun 26, 2023

·

Stayed 2 nights

Likes: The desk staff was friendly, outgoing, and accommodating of our questions and, as far as I could see, others who approached with questions about the area. Room was clean. It was quiet. The breakfast staff was also very friendly and outgoing. Only dislike: We were disappointed that the pool and spa were out of commission, but hopefully that was a short-term problem.

10

TinaLee

Nov 23, 2025

·

Stayed 1 night

My grandson had a birthday celebration at the hotel. Everyone was very helpful and made all his guests feel very welcome. They went above and beyond. Pool area was clean and the hot tub was perfect.

10

Martha

Sep 18, 2025

·

Stayed 1 night

My daughter and I really enjoyed the pool and hot tub. That area was kept very clean and had plenty of towels.

10

Nicole

Jan 27, 2025

·

Stayed 1 night

Great service and friendly staff. Great breakfast options. The room was clean with comfortable beds and pillows, also nice decor. The pool and spa was awesome. Will be back again!

6

Edward

Feb 4, 2024

·

Stayed 1 night

Newer facility, clean, and the staff were nice. The reason we chose this hotel was access to the hot tub. When we arrived there was a sign that it was out of service and the front desk did not have an estimated repair time. Nice place, however, I would have chosen another property were I aware of the needed hot tub repairs.

8

Mark

Sep 28, 2024

·

Stayed 1 night

The outside padio is very nice, especially the fire pit. Breakfast can be improved. There wasn't any pork sausage. Cereal was all too sweet. There weren't any bananas for the cereal.

10

Patrick

Mar 2, 2025

·

Stayed 1 night

Great pool and hot tub

10

Mark

Jul 19, 2024

·

Stayed 1 night

I enjoyed the back padio and the firepit.

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews praise very clean rooms and public areas, sometimes described as immaculate. A smaller number report problems such as odors, dirty floors, stains, bugs, or mold.

Related guest reviews

10

Kaylee

Jun 13, 2025

·

Stayed 6 nights

Room was very clean and comfortable. Staff was very helpful and friendly.

10

Michael

Oct 8, 2023

·

Stayed 1 night

Clean and friendly service. Cleanliness was superior

10

Lauren

Oct 1, 2025

·

Stayed 2 nights

Friendly staff and clean room. We did not spend much time in our room but it was a great place to rest and cool off after our time exploring!

10

Gary

Sep 28, 2024

·

Stayed 2 nights

The hotel was very clean and comfortable.

10

Andrew

Nov 10, 2025

·

Stayed 1 night

The check in was fast & easy. The hotel was impeccably clean. Breakfast was more than a complete meal. Far exceeded expectations

10

Dana

Oct 23, 2023

·

Stayed 3 nights

Very clean, spacious room. Easy parking, great stay

6

Dana

Aug 24, 2025

·

Stayed 2 nights

We had many problems with this stay. Our room wasn’t ready, the first room we were given had black mold. the second did, as well. I reached out to Expedia for a partial refund. The hotel would not but Expedia gave us a one key credit.

10

Gina

Apr 19, 2025

·

Stayed 1 night

Everything was super clean from room to lobby, even the lobby bathroom. Everyone was friendly and accommodating. Loved it!

4

Kristin

Oct 8, 2025

·

Stayed 1 night

The floors turned my feet black and they were many weird bugs in the room...beds and pillows were nice along with amenities, but for the price of expextmit to be much cleaner

10

Heather

Apr 22, 2023

·

Stayed 1 night

Check in was easy and the place is immaculate

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Rooms

Rooms are modern and comfortable, often updated with good beds and decor, and some are spacious with nice views. A few mention smaller layouts or noise from doors/HVAC, and occasional dissatisfaction with mattresses or pillows.

Related guest reviews

10

Alan

Feb 16, 2025

·

Stayed 1 night

Lovely hotel. The rooms were very clean and updated. Comfortable bed and pillows. Very nice breakfast in the morning - eggs, sausage, biscuits, toast, pancakes, etc. Would definitely recommend!

4

Melissa

Jul 24, 2023

·

Stayed 1 night

If it wasn’t for one thing, I would have rated our stay 4 stars. But our room was on the first floor, right next to the exit AND stairwell, where people continuously went in and out at all hours, the doors slamming each time. I didn’t realize the issue until trying to sleep but thought it would eventually stop. And it did… around 1 am. Then it started again at 6 am. It isn’t the hotel’s fault that people were going in and out, but it is impossible to get a good night’s sleep in this room and the staff must know this. I’m not sure what the solution is except for a big discount for this room. Not kind to give this to a family with young kids in particular.

10

Maureen

Apr 15, 2024

·

Stayed 2 nights

It seemed like a new hotel and lived up to my prior experience with Holiday Inn express & Suites in other cities. Clean, comfortable, reasonably priced.

10

Paul

Feb 26, 2025

·

Stayed 2 nights

The room looked like it was recently upgraded. Very well done. Clean and comfortable. Everything was well stocked. We will book a room the next time we are in town.

8

Gabrielle

Aug 11, 2025

·

Stayed 1 night

This was our second try for a hotel in this area, and we were pleasantly surprised! Very clean and up to date, the room was wonderful, and overall we loved the experience! Breakfast was nice, with a good time window. I would have loved to see a few more hot options, maybe a waffle machine (those are always a hit), or a few more yogurt variety options/ granola but overall a nice variety. We've already decided that this is our favorite of the 2 hotels this far, and will definitely be returning :)

10

Dana

Oct 23, 2023

·

Stayed 3 nights

Very clean, spacious room. Easy parking, great stay

10

Kiera

Apr 13, 2025

·

Stayed 1 night

The room was very clean and comfortable. The view was amazing and the staff was very friendly and welcoming!

10

Tiansheng

Sep 27, 2024

·

Stayed 1 night

room is small

10

Hugh

Nov 4, 2023

·

Stayed 1 night

New hotel. Very clean. The HVAC system in the room was a bit noisy but overall the room was in very good condition. Breakfast was good.

6

edwin

Aug 8, 2024

·

Stayed 1 night

Pillows and mattress are of the worst quality.

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Service

Service is frequently described as friendly, professional, and accommodating, with staff going above and beyond and helpful check-in support. Some guests noted issues such as being assigned the wrong room type or delays due to short staffing.

Related guest reviews

10

Nathan

Aug 23, 2024

·

Stayed 2 nights

The staff was superb!! Very clean and quiet.

4

Anthony

Aug 31, 2025

·

Stayed 1 night

I booked a 2 queen suite, and was given a single king and there were no doubles available. Unfortunately the person I’m staying with had to sleep on a rolling cot, which was not what we expected or what we paid for considering I booked a 2 queen suite. No other compensation was offered beside a cot.

10

Elizabeth

Nov 11, 2024

·

Stayed 1 night

Staff was very welcoming, even allowing an early check in. The hotel was very clean, room was super comfortable, we will definitely be back.

10

Hannah

Jan 28, 2024

·

Stayed 1 night

By far one of the best stays we’ve had in a while. Nathan and Amber set up our hockey team in the meeting room and the team had a blast. They inquired every time we came how the games went and everyone was friendly and excited to work there. They even opened breakfast early knowing our team had a 7am start. Wonderful hotel! And great staff!

8

Patrick

Apr 27, 2023

·

Stayed 1 night

Pool and hot tub are closed until further notice. Very short staffed, Waited 20 minutes in the lobby for staff to arrive to check in. Only 1 working ice machine in the building.

10

Shari

Aug 7, 2024

·

Stayed 1 night

Brianna was on deck to check me in and she was there by herself (which I think is unsafe for a young single woman). The computers had been down and she was unable to get them to reboot so she was doing everything by hand! She did it all with professionalism and patience! She handled it like a champ and she's only been there a month!

10

TinaLee

Nov 23, 2025

·

Stayed 1 night

My grandson had a birthday celebration at the hotel. Everyone was very helpful and made all his guests feel very welcome. They went above and beyond. Pool area was clean and the hot tub was perfect.

10

Andrew

Nov 10, 2025

·

Stayed 1 night

The check in was fast & easy. The hotel was impeccably clean. Breakfast was more than a complete meal. Far exceeded expectations

10

MICHAEL

Oct 19, 2024

·

Stayed 1 night

Super clean and friendly staff. Front desk was very accommodating with a request I had.

10

Nancy

Apr 8, 2024

·

Stayed 1 night

The hotel was clean and comfortable - but the best part was the staff. Connor, Jeff and Irene (I think!) at the desk were super friendly and helpful. And John, who staffed the breakfast area on a crazy busy day (because of the eclipse) could not have done a better job - keeping his calm and making things happen.

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Location

Convenient for SUNY Oswego, the speedway, and shopping/dining clusters, and set just off the main road; several reviews found it easy for events. One review mentioned race-night noise running until about 11 pm.

Related guest reviews

10

Sukhdeo

Oct 14, 2024

·

Stayed 2 nights

Excellent location clean amazing breakfast and friendly staff

10

Roxanne

Aug 10, 2025

·

Stayed 1 night

Just a one night stay which was fine but the Oswego Speedway was in full swing the night we stayed until 11 pm

10

Marcy

Oct 8, 2023

·

Stayed 2 nights

Very nice place. Just enough off the main road.

10

Stephanie

Sep 1, 2024

·

Stayed 2 nights

This was our first time staying in this hotel. It was very clean with friendly staff. The breakfast was good. Very quiet. We never heard any noise from the hall or other rooms. Close to lots of shopping and food options and very close to the race track which was the reason for our stay. Would definitely stay here again.

8

Kenneth

Jun 30, 2024

·

Stayed 3 nights

Clean, well appointed room. Friendly, helpful staff. Great indoor pool and jacuzzi. Mediocre breakfast. Not right in town. Near lots of chain restaurants and stores.

10

Theresa

Aug 23, 2024

·

Stayed 3 nights

The hotel was centrally located near many different stores & food options. Large free parking lot, well lit, pleasant staff, clean hotel overall, nice big room with comfy bed. Complimentary breakfast was good and different every day, we stayed three days. I would definitely stay there again.

10

Stephanie

Aug 12, 2025

·

Stayed 1 night

Tucked back away from main road vary nice hotel

10

Nicole

Aug 22, 2024

·

Stayed 1 night

Close to the college and restaurants/stores. Very friendly staff and clean.

10

bradford

Mar 7, 2025

·

Stayed 2 nights

Great place to stay when in Oswego

10

Lyle

Apr 16, 2025

·

Stayed 1 night

We liked the fact that it had easy access to our benefit that we attended. Everything worked out great!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally hot and varied, with many positive remarks about options and quality. Some guests considered it mediocre or wished for more variety and specific items.

Related guest reviews

10

Alan

Feb 16, 2025

·

Stayed 1 night

Lovely hotel. The rooms were very clean and updated. Comfortable bed and pillows. Very nice breakfast in the morning - eggs, sausage, biscuits, toast, pancakes, etc. Would definitely recommend!

8

MARTA

Jun 30, 2024

·

Stayed 1 night

We had a good one night stay. The room was clean and had good toiletries. The breakfast was ok.

10

Melissa

Sep 6, 2024

·

Stayed 2 nights

We were very pleasantly surprised at how nice this hotel was. Very clean and well maintained. Staff was extremely nice and helpful. Need to give a shout-out to the gentleman than runs the daily breakfast, he really did a phenomenal job. Front desk and management staff went out of their way to be helpful. The hotel was very busy because of the races but you would never know because it was so quiet. Great stay and would definitely stay here again.

8

Kenneth

Jun 30, 2024

·

Stayed 3 nights

Clean, well appointed room. Friendly, helpful staff. Great indoor pool and jacuzzi. Mediocre breakfast. Not right in town. Near lots of chain restaurants and stores.

8

Gabrielle

Aug 11, 2025

·

Stayed 1 night

This was our second try for a hotel in this area, and we were pleasantly surprised! Very clean and up to date, the room was wonderful, and overall we loved the experience! Breakfast was nice, with a good time window. I would have loved to see a few more hot options, maybe a waffle machine (those are always a hit), or a few more yogurt variety options/ granola but overall a nice variety. We've already decided that this is our favorite of the 2 hotels this far, and will definitely be returning :)

10

Theresa

Aug 23, 2024

·

Stayed 3 nights

The hotel was centrally located near many different stores & food options. Large free parking lot, well lit, pleasant staff, clean hotel overall, nice big room with comfy bed. Complimentary breakfast was good and different every day, we stayed three days. I would definitely stay there again.

8

Ashley

May 18, 2025

·

Stayed 1 night

Staff were great. Room was nice and breakfast was very good.

10

Andrew

Nov 10, 2025

·

Stayed 1 night

The check in was fast & easy. The hotel was impeccably clean. Breakfast was more than a complete meal. Far exceeded expectations

10

Nicole

Jan 27, 2025

·

Stayed 1 night

Great service and friendly staff. Great breakfast options. The room was clean with comfortable beds and pillows, also nice decor. The pool and spa was awesome. Will be back again!

8

Mark

Sep 28, 2024

·

Stayed 1 night

The outside padio is very nice, especially the fire pit. Breakfast can be improved. There wasn't any pork sausage. Cereal was all too sweet. There weren't any bananas for the cereal.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$178
February	$184
March	$212
April	$177
May	$162
June	$173
July	$174
August	$177
September	$161
October	$196
November	$179
December	$164

Su	Mo	Tu	We	Th	Fr	Sa
				1 $203	2 $257	3 $237
4 $154	5 $154	6 $198	7 $310	8 $345	9	10 $418
11 $154	12 $147	13 $148	14 $154	15 $145	16 $328	17
18 $142	19 $131	20 $131	21 $131	22 $138	23 $187	24 $196
25 $138	26 $138	27 $138	28 $142	29 $138	30 $156	31 $152

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $303
20 $294	21 $345	22 $345	23 $296	24 $427	25 $339	26 $312
27 $174	28 $214	29 $190	30 $222

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible (Communication, Mobility Transfer Shower)

Suite, 1 King Bed, Accessible (Communication, Mobility Transfer Shower)

Standard Room, 1 King Bed

Suite, 2 Queen Beds (Extra Living Area)

Suite, 2 Queen Beds (Comm Accessible, Extra Living Area)

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Transfer Shower)

Standard Room, 1 King Bed, Accessible (Communication, Mobility Roll-In Shower)

Standard Room, 2 Queen Beds (Communication Accessible)

Standard Room, 2 Queen Beds

Suite, 1 King Bed (Extra Living Area)

Standard Room

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Oswego by IHG

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