Hostal Met Madrid

The location was good, but unfortunately the attitude of the front desk lady completely ruined our experience. We stayed for five days and will NOT return. One afternoon, while we were simply talking in our room, she knocked extremely hard on our door and rudely told us to be quiet. It was the middle of the day, not quiet hours, and we were not being excessively loud. We understand if someone complained, but there is a professional and respectful way to speak to paying guests. Her aggressive knocking and tone made us feel extremely uncomfortable and unwelcome. Ironically, the shower and bathroom noise from the room next door was louder than our conversation. We also reported water leaking from the AC. she immediately blamed us, saying it happened because we left the AC running all day and that now it was broken and had to be replaced. It was over 99°F outside. Using the AC in that kind of heat is completely normal. Guests should not be blamed for a maintenance problem or made to feel responsible for equipment that is not working properly. Housekeeping was also disappointing. They emptied the trash and provided clean towels, but during our five day stay, our sheets were never changed. They simply made the bed using the same sheets. The location may be good, but customer service matters just as much. Management seriously needs more professional and respectful front desk service. Paying guests should never be spoken to or treated this way. We will NOT return.

Room was clean but small by North American standards. Staff was helpful. Hotel was close to Plaza Major. However, it could be noisy sometimes in the evenings or wee mornings because of nearby restaurants and people in the street. This may bother light sleepers.

Great service. Clean. Kind check in. Easy. Phenomenal area.

The room was clean and the host hotel was very hospitable. A very nice place to spend a city break, right in the center of Madrid.

Conveniently located, at a walking distance from El Prado, shopping, dining and local markets. Excellent neighbourhood. The hotel is quiet and the staff very helpful. The room is pleasantly decorated and impeccable! Very safe place that would recommend to anyone including inexperienced travelers. Last but not least, very affordable for such a great neighbourhood!