Hotel Cayuga

It was probably the best hotel in the area. The room had a funky smell to it and the area didn't feel very safe. The restaurant was very good, though.

The hotel was clean, and the staff was friendly and welcoming. The pool area, bar, and restaurant were all very nice, and we enjoyed both dinner and breakfast during our stay. However, there were several issues that made the experience disappointing. When booking through Hotels.com, the only option available was a jacuzzi suite, which was more expensive. Upon arrival, it appeared that other rooms were actually available, which made us feel like we were pushed into booking a higher-priced room unnecessarily. The room itself felt very claustrophobic, with only a small vented window and no proper exterior window. The layout also raised safety concerns, as it required navigating a long hallway with no clear or quick exit in case of an emergency. The biggest issue was that there was no hot water at all—not for the jacuzzi or even the shower—which made the main feature of the room unusable. Additionally, the room lacked basic functionality: there was nowhere to hang or store clothes (no hangers or closet space), only two hooks behind the door, and just a single chair and a small table. The loveseat in the room also had visible stains. Overall, while some aspects of the hotel were enjoyable, the room itself and the lack of hot water made the stay disappointing.

Parking in the street is sketchy. I would highly recommend knowing how to speak Spanish if you are staying here. Not a lot of surrounding restaurants. Staff are very helpful, AC works well, pool is great, community hotel vibe with updated rooms. Power went out twice, but they had a company fixing it there immediately. Hotel parking is tricky-but eventually worked out. Go early for breakfast-avoid the rush.

The room and facilities were clean, my only complaint would be the area itself, out of control of the hotel. There was someone sleeping on the sidewalk in front of the hotel when we arrived and there really isn’t much to offer in the area. We only stopped for the night to catch the ferry the next day and thought that there would be more to see.

If you’re looking for a safe place to stay, this place is it. Very safe: enclosed parking, entire property is enclosed, guests wear wristbands to be identified, and you don’t have to leave for food, drink, or pool. The cleanliness was average. The people were very nice and helpful.