Name: Hotel Metropolitan Sendai East
Address: Aobaku Chuo 1-1-1, Downtown Sendai, Sendai, Japan, Sendai, Miyagi Prefecture, Japan
Rating: 9.1

Guest reviews

9.1

Superb

Based on 7,906 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Hotel Metropolitan Sendai East, travelers praise the unbeatable station-connected location, clean modern rooms with large bathrooms and city views, and generally friendly service, while noting occasional long check-in lines, confusing entrances or parking, and mixed impressions of breakfast value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Sumiko

Apr 14, 2026

·

Stayed 1 night

The convienient location and very new hotel! Stuff were very nice.

6

Gregory

Feb 22, 2026

·

Stayed 1 night

Last week stay here I gave 5 stars. This week’s stay I give it 3 stars. This week the check-in process was a disaster and a sign of poor management. And serves as a warning to hotel guests pre-arrival. I arrived at 1pm with a 3pm check-in time, no worries, checked in at the counter, passports and all, put luggage in storage and went out to enjoy the city and return back at 3pm. Thought I’d give them until 4pm so when I arrived the hotel it was at least 50 people in a cue/line waiting to check-in with the instructions to get to the back of the line. Left us furious. Though fully checked in at 1pm the hotel never took advantage of the fact that they could have been ahead of the game and issued room keys which would have cut this check-in process to a half or a third. I was told this happens every weekend. So warning if you are checking in on the weekend. This is not a language issue, it’s not a cultural issue, it’s a hotel management issue that can be solved if they put their head around it, but management seems unmotivated and the issue will continue.

10

Gregory

Feb 18, 2026

·

Stayed 1 night

The location is excellent and so central to the train station, the city and all the things we wanted to do. The hotel rooms were really nice and clean. Great staff.

6

Yeuk Mei

Feb 14, 2026

·

Stayed 1 night

Staff

10

CHIHSHENG

Feb 13, 2026

·

Stayed 2 nights

GOOD

Aobaku Chuo 1-1-1, Downtown Sendai, Sendai, Japan

Location

With a stay at Hotel Metropolitan Sendai East, you'll be centrally located in Sendai, within a 15-minute drive of Sekisui Heim Super Arena and AER Observation Terrace. This hotel is 0.5 mi (0.8 km) from Sendai Anpanman Children's Museum & Mall and 0.7 mi (1.2 km) from Sendai City Tourist Information Center.

Aoba-dori Avenue(0.2 miles)

Asaichi Morning Market(0.3 miles)

Sendai City Tourist Information Center(0.4 miles)

AER Observation Terrace(0.4 miles)

Sendai Ginza Street(0.4 miles)

Sendai Anpanman Children's Museum & Mall(0.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of JPY 1500 per night. Parking height restrictions apply.

A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately JPY 3000 per person.

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property has limited wheelchair accessibility, including some facilities that are wheelchair accessible. Step-free entrances are available.

The hotel is centrally located in Sendai, within a 15-minute drive of Sekisui Heim Super Arena and AER Observation Terrace. It is 0.5 mi from Sendai Anpanman Children's Museum & Mall and 0.7 mi from Sendai City Tourist Information Center.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Rollaway beds are available for a fee of JPY 6000 per night, and an advance request is required for confirmation.

Hotel Metropolitan Sendai East

Amenities

Property description

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