Nickelodeon Hotels & Resorts Punta Cana - Gourmet All Inclusive by Karisma
322 USD
/natt
Gj.snitt. for november
Priser for Nickelodeon Hotels & Resorts Punta Cana - Gourmet All Inclusive by Karisma
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322 USD
/natt
Gj.snitt. for november
Månedlige gjennomsnittspriser
På Nickelodeon Hotels & Resorts Punta Cana - Gourmet All Inclusive by Karisma er prisen per natt i gjennomsnitt 219 USD i den billigste måneden (september) og 524 USD i den dyreste måneden (mars), basert på de siste 12 månedene.
| Måned | Gjennomsnittspris |
|---|---|
| januar | 417 USD |
| februar | 440 USD |
| mars | 524 USD |
| april | 428 USD |
| mai | 317 USD |
| juni | 339 USD |
| juli | 451 USD |
| august | 367 USD |
| september | 219 USD |
| oktober | 313 USD |
| november | 322 USD |
| desember | 454 USD |
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nov · 322 USD
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Dyreste: mars (ca. 524 USD)
Billigste: september (ca. 219 USD)
Om denne eiendommen
Experience luxury at this all-inclusive resort with 9 outdoor pools, a full-service spa, and gourmet dining options.
Beliggenhet
Located in Uvero Alto, a neighborhood in Punta Cana, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is near the airport and on the beach. Cana Bay Golf Club and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Macao Beach and Arena Gorda Beach. Consider Coco Bongo Punta Cana for a night out or Sirenis Aquagames Water Park if you're traveling with kids. Discover the area's water adventures with scuba diving, windsurfing, and fishing nearby, or enjoy the great outdoors with ecotours.
Parkering
Flyplasstransport
Restaurant
Svømmebasseng
Romservice
Betjent parkering
Beliggenhet
Carretera Macao, Uvero Alto, Uvero Alto, Punta Cana, Den dominikanske republikk
Romalternativer
4
Suite Pad
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
602 ft²
Utsikt mot hageBalkongKlimaanleggsafe-boksSovesofaEgen inngangBoblebad
4
Flat Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
721 ft²
Utsikt mot hageBalkongKlimaanleggsafe-boksSovesofaEgen inngangBoblebad
4
Swank Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
1 Sovesofa
Sover 3
764 ft²
Utsikt mot hageBalkongKlimaanleggsafe-boksSovesofaEgen inngangBoblebad
4
Swank Plunge Pool Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
1 Sovesofa
Sover 3
764 ft²
Utsikt mot hageUtsikt mot bassengKlimaanleggsafe-boksSovesofaEget bassengDykkebasseng
4
Nest Swim-Up Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
602 ft²
Utsikt mot hageUtsikt mot bassengKlimaanleggsafe-boksSovesofaEgen inngangBoblebad
5
Swank Wraparound Swim Up Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
1 Sovesofa
Sover 3
764 ft²
Utsikt mot hageUtsikt mot bassengKlimaanleggsafe-boksSovesofaEgen inngangBoblebad
3
Pad Swim-Up Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
602 ft²
Utsikt mot hageUtsikt mot bassengKlimaanleggsafe-boksSovesofaBasseng med utsiktEgen inngang
6
Super Pool Villa
Romdetaljer
1 Ekstra Stor Dobbeltseng
2 Enkeltsenger
1 Sovesofa
Sover 4
2292 ft²
Utsikt mot hageBalkongKlimaanleggsafe-boksSovesofaEget bassengUteplass
4
Nest Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
602 ft²
Utsikt mot hageBalkongKlimaanleggsafe-boksSovesofaEgen inngangBoblebad
6
the Pineapple
Romdetaljer
1 Ekstra Stor Dobbeltseng
2 Enkeltsenger
1 Sovesofa
Sover 4
2292 ft²
Utsikt mot hageBalkongKlimaanleggsafe-boksSovesofaEget bassengUteplass
5
Flat Swim-Up Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
1 Sovesofa
Sover 3
721 ft²
Utsikt mot hageUtsikt mot bassengKlimaanleggsafe-boksSovesofaBasseng med utsiktEgen inngang
4
Ocean View Swank Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
1 Sovesofa
Sover 3
764 ft²
Utsikt mot hageBalkongKlimaanleggsafe-boksSovesofaEgen inngangBoblebad
Gjesteomtaler av Nickelodeon Hotels & Resorts Punta Cana - Gourmet All Inclusive by Karisma
7.2
God
basert på 825 verifiserte omtaler
Hvem bor her?
Familie
100%
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
I henhold til nylige anmeldelser av Nickelodeon Hotels & Resorts Punta Cana - Gourmet All Inclusive by Karisma, roser familier den barnevennlige vannparken og det vennlige personalet, mens klager gjelder dårlig mat, vanskeligheter med å få bord til middag, vedlikeholdsproblemer og pågående salgstaktikker.
Les merVar dette til hjelp?
Hva gjestene synes
I henhold til nylige anmeldelser av Nickelodeon Hotels & Resorts Punta Cana - Gourmet All Inclusive by Karisma, roser familier den barnevennlige vannparken og det vennlige personalet, mens klager gjelder dårlig mat, vanskeligheter med å få bord til middag, vedlikeholdsproblemer og pågående salgstaktikker.
Rom og fasiliteter får blandede tilbakemeldinger, med rapporter om utdaterte installasjoner, ustabil aircondition eller varmtvann, sporadiske strømbrudd og skadedyr, i tillegg til omtale av rene bassenger og ryddige områder. Mange bemerker ekstra kostnader for karakteropplevelser og andre barneaktiviteter, pluss periodiske stengninger av fasiliteter, som kan føre til at oppholdet ikke føles fullt all-inclusive. Stranden er ofte begrenset av tang og offentlige selgere, så mange gjester holder seg til bassengene og sklier i stedet. Forvent et barneorientert opphold med varierende service og matkvalitet.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Aqua Nick vannpark og flere bassenger er høydepunkter for familier, men gjester nevner gjentatte ganger begrenset skygge og solsenger, stengte barer eller restauranter, forsinkelser med golfbiler, og at mange barneaktiviteter eller arrangementer med karakterer koster ekstra. Stranden er ofte påvirket av tang og selgere, så bassengområdene brukes mer.
Relaterte gjesteomtaler
10
juan pablo ojeda
25. okt. 2025
·
Overnattet 3 netter
Deben mejorar el piso afuera de la piscinas en el water park de los niños, los niños se caen mucho porque esta muy resbaladizo.
Deben mejorar el piso afuera de la piscinas en el water park de los niños, los niños se caen mucho porque esta muy resbaladizo.
8
TARA LYNN
17. nov. 2025
·
Overnattet 7 netter
Our trip was great. So good for small kids that still believe in the magic of characters. The food at the al a carte restaurants is really good, the buffet not so much. Character breakfast is a must for us. Super fun and way better breakfast food than the normal buffet. Rooms are nice , pools are clean, for the most part the staff is friendly. Lots of things to do at night like face painting, jumpy castle , kid motor bikes ( extra $) shows , and then a kids club that goes from 10pm to 1am. We did not attend the late kids club as we went to bed early each night. I would defiantly recommend for families with young kids !
Our trip was great. So good for small kids that still believe in the magic of characters. The food at the al a carte restaurants is really good, the buffet not so much. Character breakfast is a must for us. Super fun and way better breakfast food than the normal buffet. Rooms are nice , pools are clean, for the most part the staff is friendly. Lots of things to do at night like face painting, jumpy castle , kid motor bikes ( extra $) shows , and then a kids club that goes from 10pm to 1am. We did not attend the late kids club as we went to bed early each night. I would defiantly recommend for families with young kids !
10
Yuri
29. apr. 2025
·
Overnattet 5 netter
We were in the resort for 5 nights. We love that there are daily activities available for kids. The resort is big and very convenient. They have multiple pools available in the resort, private beach, baby pool, and water park. We love that there are many different options available for the kids and adults.
We were in the resort for 5 nights. We love that there are daily activities available for kids. The resort is big and very convenient. They have multiple pools available in the resort, private beach, baby pool, and water park. We love that there are many different options available for the kids and adults.
4
heather
3. jan. 2026
·
Overnattet 4 netter
Pool was freezing. It was impossible to get a chair
Pool was freezing. It was impossible to get a chair
8
Jignesh
4. mai 2025
·
Overnattet 5 netter
Positives - Aqua Nick Water Area – Enjoyable and well-maintained. Good size and shallow, perfect for kids. - Character Breakfast – A fun experience (though charged separately) with different characters - Decent Dining Options– A reasonable number of restaurants. - Staff Helpfulness – Exceptional service, especially from chefs who accommodated our dietary needs well. - Resort Cleanliness – Maintained well in most areas. - Room Quality & Amenities – rooms were spacious, balcony was nice. Provided bottle sterilizer and warmer. Negatives - Additional Charges – Fees for things like character breakfast (almost $90/pp) , cotton candies, in-house video games, etc., feel excessive considering the high all-inclusive price. - Limited Vegetarian Options – not enough choices, although chefs will work with you on your dietary needs. - Limited Fruits – Not enough variety, especially for a tropical destination. - Closed Areas – Some resort sections were unavailable with no clear explanation or reopening timeline. - Dessert Variety– Could benefit from more options, like chocolate bars. - Some Night Show Performances – Certain dancers wore revealing outfits, which seemed out of place for a kids' place. Overall Impression The resort has enjoyable elements, particularly its water park and helpful staff. However, hidden costs, limited food options, and closed areas impact the experience. Overall resort experience does not strongly justify high prices.
Positives - Aqua Nick Water Area – Enjoyable and well-maintained. Good size and shallow, perfect for kids. - Character Breakfast – A fun experience (though charged separately) with different characters - Decent Dining Options– A reasonable number of restaurants. - Staff Helpfulness – Exceptional service, especially from chefs who accommodated our dietary needs well. - Resort Cleanliness – Maintained well in most areas. - Room Quality & Amenities – rooms were spacious, balcony was nice. Provided bottle sterilizer and warmer. Negatives - Additional Charges – Fees for things like character breakfast (almost $90/pp) , cotton candies, in-house video games, etc., feel excessive considering the high all-inclusive price. - Limited Vegetarian Options – not enough choices, although chefs will work with you on your dietary needs. - Limited Fruits – Not enough variety, especially for a tropical destination. - Closed Areas – Some resort sections were unavailable with no clear explanation or reopening timeline. - Dessert Variety– Could benefit from more options, like chocolate bars. - Some Night Show Performances – Certain dancers wore revealing outfits, which seemed out of place for a kids' place. Overall Impression The resort has enjoyable elements, particularly its water park and helpful staff. However, hidden costs, limited food options, and closed areas impact the experience. Overall resort experience does not strongly justify high prices.
10
Nayeli
26. nov. 2025
·
Overnattet 4 netter
We stayed for 5 days 4 night staff was extremely nice. Spend most of our time at the water park 10/10. We did the breakfast with characters that was the only thing was not our favorite but it was still fun. We plan on coming back next year.
We stayed for 5 days 4 night staff was extremely nice. Spend most of our time at the water park 10/10. We did the breakfast with characters that was the only thing was not our favorite but it was still fun. We plan on coming back next year.
6
Devin
10. nov. 2025
·
Overnattet 4 netter
Check in and check out were poorly managed. Huge lines with limited staff to support. Food was very nice overall and staff were kind and friendly. Pools and room were lovely. A ‘near miss’ experience of a child almost drowning in the water park dampened the mood. The sales pitch to buy into the properties became excessive.
Check in and check out were poorly managed. Huge lines with limited staff to support. Food was very nice overall and staff were kind and friendly. Pools and room were lovely. A ‘near miss’ experience of a child almost drowning in the water park dampened the mood. The sales pitch to buy into the properties became excessive.
8
Zuhaib
4. nov. 2025
·
Overnattet 5 netter
Overall a good property. Fun for kids. The Water park and snick bar were great for kids. Only issue was a lot of flies and mosquitoes in the property was very annoying and Sales people pushing to buy prestige membership is not good. But overall 3.9 out of 5 rating for the experience.
Overall a good property. Fun for kids. The Water park and snick bar were great for kids. Only issue was a lot of flies and mosquitoes in the property was very annoying and Sales people pushing to buy prestige membership is not good. But overall 3.9 out of 5 rating for the experience.
6
Diana
25. aug. 2025
·
Overnattet 10 netter
This property has a nice waterpark that kids will enjoy, but unfortunately, that’s about the only highlight. All the kids’ activities come with an extra cost, and even the character breakfast was about $55 per person. The rooms are not well maintained — the shower was in poor condition, towels were stained, and the balcony doors barely opened. Food across the resort was just okay, nothing special. The arrival and departure process was some of the worst I’ve experienced at a hotel. At check-in, we weren’t given a map or any information about the resort — you have to wait for the concierge, who mainly focuses on selling activities. At check-out, we waited over 25 minutes just to leave. The beach was very disappointing, completely covered in seaweed. They only started cleaning after three days, and even then it was still full of seaweed, making it not enjoyable at all. Customer service was very inconsistent. At the waterpark, I even had to wait in line just to get a glass of water since only bartenders could provide it. Overall, aside from the waterpark, I can’t recommend this property — especially considering the price and level of service.
This property has a nice waterpark that kids will enjoy, but unfortunately, that’s about the only highlight. All the kids’ activities come with an extra cost, and even the character breakfast was about $55 per person. The rooms are not well maintained — the shower was in poor condition, towels were stained, and the balcony doors barely opened. Food across the resort was just okay, nothing special. The arrival and departure process was some of the worst I’ve experienced at a hotel. At check-in, we weren’t given a map or any information about the resort — you have to wait for the concierge, who mainly focuses on selling activities. At check-out, we waited over 25 minutes just to leave. The beach was very disappointing, completely covered in seaweed. They only started cleaning after three days, and even then it was still full of seaweed, making it not enjoyable at all. Customer service was very inconsistent. At the waterpark, I even had to wait in line just to get a glass of water since only bartenders could provide it. Overall, aside from the waterpark, I can’t recommend this property — especially considering the price and level of service.
8
John Paul
15. aug. 2025
·
Overnattet 5 netter
Staff was great. Facilities were all accessible and the activities for the kids were plenty. Food was as expected for a “Kids” resort. But had some surprises at the buffet especially that I loved. The beach was inaccessible due to the amount of seaweed, but the infinity pool was awesome especially with the swim up bar. Highly recommend for those with children.
Staff was great. Facilities were all accessible and the activities for the kids were plenty. Food was as expected for a “Kids” resort. But had some surprises at the buffet especially that I loved. The beach was inaccessible due to the amount of seaweed, but the infinity pool was awesome especially with the swim up bar. Highly recommend for those with children.
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KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Tilbakemeldingene er blandede: flere gjester fant rommene og områdene rene, men andre rapporterte om skadedyr (kakerlakker, maur, veggdyr), muggen lukt eller mugg, og ujevn etterfylling av minibaren. Noen vedlikeholdsproblemer, lekkasjer og slitte fliser påvirket også den opplevde renheten.
Relaterte gjesteomtaler
6
Andrew
22. des. 2024
·
Overnattet 7 netter
While they are upgrading the property in spme areas, other areas are suffering. Our room wasn't as clean as it should have been, and we had bed bugs in one bed, and that issue took 2 days to resolve. Feels like this resort is ok, but it could be great....
While they are upgrading the property in spme areas, other areas are suffering. Our room wasn't as clean as it should have been, and we had bed bugs in one bed, and that issue took 2 days to resolve. Feels like this resort is ok, but it could be great....
4
Calvin V
18. nov. 2025
·
Overnattet 4 netter
Room had mold
Room had mold
8
Francheska
26. nov. 2025
·
Overnattet 5 netter
En general estuvo bien. Hotel es para niños de 2 a 13 años. Las piscinas limpias y el hotel en general limpio. La habitación limpia aunque puede mejorar.
En general estuvo bien. Hotel es para niños de 2 a 13 años. Las piscinas limpias y el hotel en general limpio. La habitación limpia aunque puede mejorar.
4
Erika
3. feb. 2026
·
Overnattet 3 netter
Las atracciones buenas y la calidez de la gente sin embargo la limpieza de las habitaciones es pésima . Desde el día 1 tuve que hablar para que fumigaran por un nido de cucarachas . El último día definitivamente tuvimos que pedir cambio de habitación por cucarachas en la cama .
Las atracciones buenas y la calidez de la gente sin embargo la limpieza de las habitaciones es pésima . Desde el día 1 tuve que hablar para que fumigaran por un nido de cucarachas . El último día definitivamente tuvimos que pedir cambio de habitación por cucarachas en la cama .
8
Allison
25. nov. 2025
·
Overnattet 6 netter
Very clean
Very clean
8
Emmanuel
1. mai 2025
·
Overnattet 7 netter
The hotel and resort was clean
The hotel and resort was clean
6
Delfa
24. mars 2025
·
The rooms were moldy. There were not too many food choices. When we were dinning at the Italian restaurant a roach was crawling on the back of the booth. My husband had to catch it with a napking and gave it to the server who did jot even flinch about the situation.
The rooms were moldy. There were not too many food choices. When we were dinning at the Italian restaurant a roach was crawling on the back of the booth. My husband had to catch it with a napking and gave it to the server who did jot even flinch about the situation.
10
Alexis
27. aug. 2025
·
Overnattet 4 netter
The entire resort was very clean and the staff are attentive. If you call for anything to be brought to your room it comes pretty quickly. Other resorts I have to call multiple times before I actually get it. The food at the buffet is very good and they change it up daily. Desserts are not the best, but the have the Sweetery, so there have lots of ice cream and other options to fix that sweet tooth. The water park is great and they have trolleys back and forth all day to take you there and back. But it's not that far and is definitely walking distance. Overall I have no complaints and would recommend and go back.
The entire resort was very clean and the staff are attentive. If you call for anything to be brought to your room it comes pretty quickly. Other resorts I have to call multiple times before I actually get it. The food at the buffet is very good and they change it up daily. Desserts are not the best, but the have the Sweetery, so there have lots of ice cream and other options to fix that sweet tooth. The water park is great and they have trolleys back and forth all day to take you there and back. But it's not that far and is definitely walking distance. Overall I have no complaints and would recommend and go back.
6
jorge
22. okt. 2025
·
Overnattet 7 netter
Habitacion vieja y sucia , el personal super atentos agradables , buena comida albercas bonitas limpias, pero el edificio de habitaciones donde me toco super viejo y sucio
Habitacion vieja y sucia , el personal super atentos agradables , buena comida albercas bonitas limpias, pero el edificio de habitaciones donde me toco super viejo y sucio
4
Mónica Delgadillo
3. okt. 2025
·
Overnattet 4 netter
La habitación súper mal hecha la limpieza, la cama mal tendida.. dos ocasiones encontré cucarachas enormes en el baño, no barrían porque desde que llegué en el baño había un papel que no recogí y ahí se quedó los 4 días… hice la actividad del slime y fue lo peor, eso apestaba horrible, parecía agua estancada o podrida y me causó infección en los ojos!!! Le comenté a un animador y solo se rio de l situación. El convierte Rafael, muy amable y siempre atento, es lo rescatable. La comida en general bien, aunque el servicio de meseros muy lento. Las instalaciones bien.
La habitación súper mal hecha la limpieza, la cama mal tendida.. dos ocasiones encontré cucarachas enormes en el baño, no barrían porque desde que llegué en el baño había un papel que no recogí y ahí se quedó los 4 días… hice la actividad del slime y fue lo peor, eso apestaba horrible, parecía agua estancada o podrida y me causó infección en los ojos!!! Le comenté a un animador y solo se rio de l situación. El convierte Rafael, muy amable y siempre atento, es lo rescatable. La comida en general bien, aunque el servicio de meseros muy lento. Las instalaciones bien.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Svømmebassenger med direkte tilgang og familierom er populære, men mange anmeldelser nevner utdaterte møbler, feilfungerende AC, mangel på varmtvann eller strømbrudd, ødelagte inventargjenstander og støy. Minibarer og TV-er virket noen ganger ikke eller ble ikke fylt på nytt.
Relaterte gjesteomtaler
4
Calvin V
18. nov. 2025
·
Overnattet 4 netter
Room had mold
Room had mold
4
Emoni
21. aug. 2025
·
Overnattet 3 netter
The rooms are very wore down and you can tell things were falling apart left and right my daughter had a television problem it keep going out when we arrived it worked maybe 7 hours and then just went out and that tv was in English the brought us a brand new tv took the one that was not working down and then it was in Spanish my toddler speaks and only understands English this was a problem and I only got that room so she could have her own space and tv and we were let down in so many way her cake was supposed to sponge bob shaped it was a circle and was over charged and paid the price for the one we did not receive also our swim up pool had food all in it from previous people the electric curtain in the bath room broken just bad food
The rooms are very wore down and you can tell things were falling apart left and right my daughter had a television problem it keep going out when we arrived it worked maybe 7 hours and then just went out and that tv was in English the brought us a brand new tv took the one that was not working down and then it was in Spanish my toddler speaks and only understands English this was a problem and I only got that room so she could have her own space and tv and we were let down in so many way her cake was supposed to sponge bob shaped it was a circle and was over charged and paid the price for the one we did not receive also our swim up pool had food all in it from previous people the electric curtain in the bath room broken just bad food
10
Sagar
4. aug. 2025
·
Overnattet 3 netter
This was our first all-inclusive experience and it was a great one. The resort had so much stuff to do and keep us occupied for full 3 days. Everything from the room with access to private pool, the infinity pool, beach and kids water park were clean and enjoyable. The staff was really great and always there to help us with anything we wanted. We did not explored any restaurants requiring reservations but the buffet options were good enough to keep us full for all the meals.
This was our first all-inclusive experience and it was a great one. The resort had so much stuff to do and keep us occupied for full 3 days. Everything from the room with access to private pool, the infinity pool, beach and kids water park were clean and enjoyable. The staff was really great and always there to help us with anything we wanted. We did not explored any restaurants requiring reservations but the buffet options were good enough to keep us full for all the meals.
10
Mercy
15. nov. 2025
·
Overnattet 5 netter
It was beautiful my family and i enjoyed every restaurant all inclusive and our swim up suite was super. When we got there we where welcomed with champagne and my daughter with her slime drink. Chanel went above and beyond to make our stay very easy and helped my daughter's birthday vacation and all characters events the best experience. Ramon he worked at the beach area and at the aquatic water park he went above and beyond expectations he spoiled us.thw ice-cream place was our daily 2 or 3 tines my daughter loved getting her ice-cream and us our coffee and donuts
It was beautiful my family and i enjoyed every restaurant all inclusive and our swim up suite was super. When we got there we where welcomed with champagne and my daughter with her slime drink. Chanel went above and beyond to make our stay very easy and helped my daughter's birthday vacation and all characters events the best experience. Ramon he worked at the beach area and at the aquatic water park he went above and beyond expectations he spoiled us.thw ice-cream place was our daily 2 or 3 tines my daughter loved getting her ice-cream and us our coffee and donuts
6
Hector J. Aponte
9. nov. 2025
·
Overnattet 3 netter
The hotel offers a pleasant setting, with comfortable rooms, family-friendly facilities, and a great location to enjoy with loved ones. However, it’s clear the property is not being maintained to its full potential. I paid extra for a beachfront room, but the TV was nonfunctional throughout my stay. Although staff claimed they were working on a fix, no resolution was ever provided. We also booked the character breakfast for our toddler, hoping it would be a highlight. Unfortunately, the air conditioning was out of order, making the space uncomfortably hot. Mimosas were served at room temperature, and like many other guests, we had to leave before the show ended. Lastly, be cautious upon arrival. You may be approached by someone introducing themselves as your “butler” or personal assistant, this is often a tactic to pitch a membership program. It felt misleading and detracted from the overall experience.
The hotel offers a pleasant setting, with comfortable rooms, family-friendly facilities, and a great location to enjoy with loved ones. However, it’s clear the property is not being maintained to its full potential. I paid extra for a beachfront room, but the TV was nonfunctional throughout my stay. Although staff claimed they were working on a fix, no resolution was ever provided. We also booked the character breakfast for our toddler, hoping it would be a highlight. Unfortunately, the air conditioning was out of order, making the space uncomfortably hot. Mimosas were served at room temperature, and like many other guests, we had to leave before the show ended. Lastly, be cautious upon arrival. You may be approached by someone introducing themselves as your “butler” or personal assistant, this is often a tactic to pitch a membership program. It felt misleading and detracted from the overall experience.
2
Gustavo
11. aug. 2025
·
Overnattet 6 netter
My stay at Nickelodeon Punta Cana was extremely disappointing. The private pool was dirty, and the food was absolutely disgusting — bland, low quality, and in some cases barely edible. The reservation app is useless, making it frustrating to book anything. Beach service was slow, there were far too few staff for such a large resort, and the character activities were minimal and underwhelming. The rooms dont look as nice as in the pictures, and the Minibars you have to beg almos for them to refill the fridge. For the price, this was a huge letdown. I do not recommend this resort to anyone.
My stay at Nickelodeon Punta Cana was extremely disappointing. The private pool was dirty, and the food was absolutely disgusting — bland, low quality, and in some cases barely edible. The reservation app is useless, making it frustrating to book anything. Beach service was slow, there were far too few staff for such a large resort, and the character activities were minimal and underwhelming. The rooms dont look as nice as in the pictures, and the Minibars you have to beg almos for them to refill the fridge. For the price, this was a huge letdown. I do not recommend this resort to anyone.
6
danilsa
15. okt. 2025
·
Overnattet 3 netter
THE ROOMS NEED MORE MAINTENANCE , RUGS WHERE DIRTY , SOME WATER BUGS ,NOT ENOUGH. TOWELS ,SWIM UP POOL DIRTY , WHICH COST EXTRA TO HAVE IN THE ROOM ,
THE ROOMS NEED MORE MAINTENANCE , RUGS WHERE DIRTY , SOME WATER BUGS ,NOT ENOUGH. TOWELS ,SWIM UP POOL DIRTY , WHICH COST EXTRA TO HAVE IN THE ROOM ,
2
Paola
16. nov. 2025
·
Overnattet 2 netter
En la habitación no había luz durante 2 ocasiones y el proceso para ayudarnos fue súper lento! Demás está decir que había mucha agua bajando por los conductos y no nos ayudaron hasta el otro día. De lo demás todo bien
En la habitación no había luz durante 2 ocasiones y el proceso para ayudarnos fue súper lento! Demás está decir que había mucha agua bajando por los conductos y no nos ayudaron hasta el otro día. De lo demás todo bien
6
Michelle Vanessa
24. juli 2025
·
Overnattet 3 netter
We stayed July 20-23rd and the check-in was smooth and the room was nice but, the air conditioning unit in the room was very loud. Also, the whole resort experience 5 power outages extending up to a hour during the first outage. The staff members including security aren’t doesn’t speak English and continued to tell me that they don’t speak English so that a huge concern. I asked the Security personnel questions about the entire resort being without power at night kinds dangerous especially with small children and he said I don’t speak English. As the power continued to go out day two not as long but, definitely going out none of the staff addressed the issues. Not, all the dining places opened each day and I was told at check-in they were fully booked 400 guest so it made it really challenging to get dinner reservations even when trying at 9am when the reservations opened. They had a buffet restaurant open to everyone no reservations needed however, eating the same foods when there are other options isn’t good for the guest. It feel that if you didn’t speak Spanish you weren’t a priority when it came to communication. Nickelodeon is a large corporation and they should provide training to their team on speaking other languages. Lastly, some of the team members weren’t practicing the most hygienic food handling I observed a team member testing sauce and licking his fingers and not washing his hands. I definitely believe more training would help this resort.
We stayed July 20-23rd and the check-in was smooth and the room was nice but, the air conditioning unit in the room was very loud. Also, the whole resort experience 5 power outages extending up to a hour during the first outage. The staff members including security aren’t doesn’t speak English and continued to tell me that they don’t speak English so that a huge concern. I asked the Security personnel questions about the entire resort being without power at night kinds dangerous especially with small children and he said I don’t speak English. As the power continued to go out day two not as long but, definitely going out none of the staff addressed the issues. Not, all the dining places opened each day and I was told at check-in they were fully booked 400 guest so it made it really challenging to get dinner reservations even when trying at 9am when the reservations opened. They had a buffet restaurant open to everyone no reservations needed however, eating the same foods when there are other options isn’t good for the guest. It feel that if you didn’t speak Spanish you weren’t a priority when it came to communication. Nickelodeon is a large corporation and they should provide training to their team on speaking other languages. Lastly, some of the team members weren’t practicing the most hygienic food handling I observed a team member testing sauce and licking his fingers and not washing his hands. I definitely believe more training would help this resort.
4
Andrew
25. mars 2025
·
We had one problem after another with this property. The room we were given had food crumbs all over one of the beds. The first time we ate at one of the restaurants, the food was cold. The other times at the restaurants the service was beyond slow, and twice, the waiters just disappeared. Let me also mention that the entire property did not have any hot water for the entire stay, and we were there for 7 days! The big question is how did they keep anything sanitary without hot water. The staff, other than the waiters, were overly friendly, and I felt sorry for them that they had to keep handling non-step issues during our entire stay.
We had one problem after another with this property. The room we were given had food crumbs all over one of the beds. The first time we ate at one of the restaurants, the food was cold. The other times at the restaurants the service was beyond slow, and twice, the waiters just disappeared. Let me also mention that the entire property did not have any hot water for the entire stay, and we were there for 7 days! The big question is how did they keep anything sanitary without hot water. The staff, other than the waiters, were overly friendly, and I felt sorry for them that they had to keep handling non-step issues during our entire stay.
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Service
Serviceopplevelsen er varierende – mange ansatte er vennlige og hjelpsomme, men andre er lite responsive eller uhøflige, med lange køer ved innsjekking, språkbarrierer og vanskeligheter med å få hjelp. Hyppig salgspress for medlemskap eller tilbud om ’personlig concierge’ frustrerte gjestene.
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6
Sacchay
17. aug. 2025
·
Overnattet 5 netter
Overall, this resort in the 5nights of stay was OK. Really geared towards kids at certain age but, what made the stay enjoyable was the staff in general, approachable & always available to assist. Concierge Vlad made my stay his focus to ensure daily bookings for dinner/events was made. Food choices was unlimted for whatever you felt like eating, hotel team always had local + other choices daily. Somethings (I) would like to see worked on, upkept of physical room (doors, mirrors), quality of beverages (adult), pressure demonstration to purchase travel package program, additional cost for anything premium (food, liqour, events)
Overall, this resort in the 5nights of stay was OK. Really geared towards kids at certain age but, what made the stay enjoyable was the staff in general, approachable & always available to assist. Concierge Vlad made my stay his focus to ensure daily bookings for dinner/events was made. Food choices was unlimted for whatever you felt like eating, hotel team always had local + other choices daily. Somethings (I) would like to see worked on, upkept of physical room (doors, mirrors), quality of beverages (adult), pressure demonstration to purchase travel package program, additional cost for anything premium (food, liqour, events)
4
Gabriel
24. okt. 2025
·
Overnattet 7 netter
I visited with my wife and our two kids, ages 2 and 4. The room wasn’t ready until about 45 minutes after the scheduled check-in time, but that’s not really my main concern. Overall, I liked the resort, but I can’t give it 5 stars because my 4-year-old nearly lost his life — if it weren’t for how quickly I reacted. The pool surrounding the kids’ water park is 3.6 feet deep, which is quite deep for children under 4. I think it’s poorly designed to have such a deep pool around an area meant for young kids. They do have lifeguards, but wearing life jackets isn’t required like in other places, meaning you’re basically swimming at your own risk. On our first day, we went to that water park and didn’t realize the pool was that deep for small kids. We lost sight of our son for about three minutes, and when I finally found him, he was in the pool alone — no staff had noticed. He was holding onto the edge, and I still don’t understand how the situation didn’t turn tragic. I believe the hotel is irresponsible for not requiring young children to wear life jackets.
I visited with my wife and our two kids, ages 2 and 4. The room wasn’t ready until about 45 minutes after the scheduled check-in time, but that’s not really my main concern. Overall, I liked the resort, but I can’t give it 5 stars because my 4-year-old nearly lost his life — if it weren’t for how quickly I reacted. The pool surrounding the kids’ water park is 3.6 feet deep, which is quite deep for children under 4. I think it’s poorly designed to have such a deep pool around an area meant for young kids. They do have lifeguards, but wearing life jackets isn’t required like in other places, meaning you’re basically swimming at your own risk. On our first day, we went to that water park and didn’t realize the pool was that deep for small kids. We lost sight of our son for about three minutes, and when I finally found him, he was in the pool alone — no staff had noticed. He was holding onto the edge, and I still don’t understand how the situation didn’t turn tragic. I believe the hotel is irresponsible for not requiring young children to wear life jackets.
2
Erin
17. apr. 2025
·
Overnattet 3 netter
Furious with this resort. They force you to meet with a “concierge” who proceeded to lie to us about a promotion which ended up costing us $240 more. Our concierge disappeared after it happened and refused to make it right. The hotel staff and managers also refused to help us. We are angry and it ruined our experience.
Furious with this resort. They force you to meet with a “concierge” who proceeded to lie to us about a promotion which ended up costing us $240 more. Our concierge disappeared after it happened and refused to make it right. The hotel staff and managers also refused to help us. We are angry and it ruined our experience.
2
Nicholas
31. des. 2025
·
Overnattet 3 netter
It was an awful experience, staff only will help you if you pay them. Air Conditioner made sounds all night. could not sleep. Property is pretty. Everything else is horrible. The food is not edible they cut costs so much that you cannot even eat anything. It's like a local mafia extorting you the whole time. We left after one day. our stay was for 3 days. $1200/day to be treated like garbage. I would like to request a refund for them ruining our family's holiday. Could not be less impressed. HORRIBLE PLACE!
It was an awful experience, staff only will help you if you pay them. Air Conditioner made sounds all night. could not sleep. Property is pretty. Everything else is horrible. The food is not edible they cut costs so much that you cannot even eat anything. It's like a local mafia extorting you the whole time. We left after one day. our stay was for 3 days. $1200/day to be treated like garbage. I would like to request a refund for them ruining our family's holiday. Could not be less impressed. HORRIBLE PLACE!
8
Abbas
29. nov. 2025
·
Overnattet 3 netter
Overall nice property and friendly staff. Good place for the kids.
Overall nice property and friendly staff. Good place for the kids.
6
Devin
10. nov. 2025
·
Overnattet 4 netter
Check in and check out were poorly managed. Huge lines with limited staff to support. Food was very nice overall and staff were kind and friendly. Pools and room were lovely. A ‘near miss’ experience of a child almost drowning in the water park dampened the mood. The sales pitch to buy into the properties became excessive.
Check in and check out were poorly managed. Huge lines with limited staff to support. Food was very nice overall and staff were kind and friendly. Pools and room were lovely. A ‘near miss’ experience of a child almost drowning in the water park dampened the mood. The sales pitch to buy into the properties became excessive.
6
Stephanie
31. aug. 2025
·
Overnattet 4 netter
The staff for the most part were friendly and helpful. My main concern was safety, there were vendors on beach at the resort, selling bracelets and handmade crafts. My husband purchased a few things from them, in front of the resort’s security. Paid via cash app, we later received text messages from these people demanding more money and sending threats to us. We reported this situation. The response we received was “it’s ok don’t worry, this is why we tell tourists not to buy from them”. We were never given this information, nor were we warned by the security guard on the beach. The staff stated they couldn’t control who goes on the beach since it is a public place. Needless to say, we were extremely uncomfortable sleeping in our room due to this situation. We also got sucked in a long promotion pitch about their rewards program. They offered free breakfast with the characters, for 1 hour of our time. It ended up being 3.5 hours and they charged us for the breakfast at checkout. To save anyone from this headache, one of the packages they were selling was 100k USD and they wanted 18k down payment. Save your time!
The staff for the most part were friendly and helpful. My main concern was safety, there were vendors on beach at the resort, selling bracelets and handmade crafts. My husband purchased a few things from them, in front of the resort’s security. Paid via cash app, we later received text messages from these people demanding more money and sending threats to us. We reported this situation. The response we received was “it’s ok don’t worry, this is why we tell tourists not to buy from them”. We were never given this information, nor were we warned by the security guard on the beach. The staff stated they couldn’t control who goes on the beach since it is a public place. Needless to say, we were extremely uncomfortable sleeping in our room due to this situation. We also got sucked in a long promotion pitch about their rewards program. They offered free breakfast with the characters, for 1 hour of our time. It ended up being 3.5 hours and they charged us for the breakfast at checkout. To save anyone from this headache, one of the packages they were selling was 100k USD and they wanted 18k down payment. Save your time!
2
Catherine
19. aug. 2025
·
Overnattet 1 natt
This place doesn’t hold a candle to the Nickelodeon in Mexico. Seems like investors made their money back and just let this one go. The most unhelpful, unwelcoming staff I have ever met. No one cares there. No one. Kids piled up on top of eachother at the waterpark. No organization. They just let the guests fight it out. No info. No guidance. Not a care in the world. What a waste.
This place doesn’t hold a candle to the Nickelodeon in Mexico. Seems like investors made their money back and just let this one go. The most unhelpful, unwelcoming staff I have ever met. No one cares there. No one. Kids piled up on top of eachother at the waterpark. No organization. They just let the guests fight it out. No info. No guidance. Not a care in the world. What a waste.
2
Ambria
15. okt. 2025
·
Overnattet 3 netter
From the moment I arrived, this stay was a nightmare. No welcome drink, no greeting — just rushed straight to the front desk where I was aggressively upsold a swim-out room that had to be paid in cash. Then I was handed off to a concierge who tried to pressure me into a timeshare presentation. I told him I’d been traveling 13 hours with an overstimulated child and just wanted to rest, yet he kept pushing. When I finally got to my room, the mini bar was empty. The food was mediocre, and the drinks were so watered down they tasted like virgin cocktails. The bathtub leaked all over the floor, the shower flooded the bathroom, and the mini bar was hot. Maintenance came, but somehow made it worse. No one ever followed up or cared to fix anything. Throughout my stay, I was harassed by multiple timeshare salespeople — at least four or five times. When I finally complained, a staff member pretended to “send an email” to fix things, but of course, nothing was done. At checkout, the power went out for over two hours. We packed in the dark and heat because the air conditioning barely worked. Staff were rude, especially if you don’t speak Spanish, and they still expected tips for poor service. As someone who’s worked in the hotel industry, this level of service is unacceptable. Just because it’s a family resort doesn’t mean guests should have to deal with filth, broken rooms, and pushy sales tactics. Being followed around the gift shop like a thief was the final straw.
From the moment I arrived, this stay was a nightmare. No welcome drink, no greeting — just rushed straight to the front desk where I was aggressively upsold a swim-out room that had to be paid in cash. Then I was handed off to a concierge who tried to pressure me into a timeshare presentation. I told him I’d been traveling 13 hours with an overstimulated child and just wanted to rest, yet he kept pushing. When I finally got to my room, the mini bar was empty. The food was mediocre, and the drinks were so watered down they tasted like virgin cocktails. The bathtub leaked all over the floor, the shower flooded the bathroom, and the mini bar was hot. Maintenance came, but somehow made it worse. No one ever followed up or cared to fix anything. Throughout my stay, I was harassed by multiple timeshare salespeople — at least four or five times. When I finally complained, a staff member pretended to “send an email” to fix things, but of course, nothing was done. At checkout, the power went out for over two hours. We packed in the dark and heat because the air conditioning barely worked. Staff were rude, especially if you don’t speak Spanish, and they still expected tips for poor service. As someone who’s worked in the hotel industry, this level of service is unacceptable. Just because it’s a family resort doesn’t mean guests should have to deal with filth, broken rooms, and pushy sales tactics. Being followed around the gift shop like a thief was the final straw.
4
Karina
14. okt. 2025
·
Overnattet 7 netter
Aplicativo de programação dr entretenimento não funciona no Android; Programação de entretenimento da TV não está de acordo com a programação do Resort; Reservas de restaurante não funciona no Android, sendo necessário ir presencialmente no setor de atendimento ao cliente; Poucos garçons na área de piscina dos toboaguas, sendo necessário ir ao restaurante. Alguns garçons e atendentes da área de piscina com má vontade de atender. Alguns drinks básicos estavam em falta, como Pinacolada e Blue Hawai Solicitamos arrumação do quarto pelo display, não fizeram. Solicitamos por telefone duas vezes, não fizeram, tentamos contato com concierge, gerência, ninguém atendeu. Não tinha papel higiênico, lixos todos cheios. No check out por volta das 12h do dia 12/10, haviam 2 atendentes para fazer check in e check out. Devido ao alto volume de hóspedes saindo, gastamos quase 1 hora aguardando atendimento. Gastamos muito tempo no setor de atendimento ao cliente para tentar resolver esses problemas.
Aplicativo de programação dr entretenimento não funciona no Android; Programação de entretenimento da TV não está de acordo com a programação do Resort; Reservas de restaurante não funciona no Android, sendo necessário ir presencialmente no setor de atendimento ao cliente; Poucos garçons na área de piscina dos toboaguas, sendo necessário ir ao restaurante. Alguns garçons e atendentes da área de piscina com má vontade de atender. Alguns drinks básicos estavam em falta, como Pinacolada e Blue Hawai Solicitamos arrumação do quarto pelo display, não fizeram. Solicitamos por telefone duas vezes, não fizeram, tentamos contato com concierge, gerência, ninguém atendeu. Não tinha papel higiênico, lixos todos cheios. No check out por volta das 12h do dia 12/10, haviam 2 atendentes para fazer check in e check out. Devido ao alto volume de hóspedes saindo, gastamos quase 1 hora aguardando atendimento. Gastamos muito tempo no setor de atendimento ao cliente para tentar resolver esses problemas.
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Beliggenhet
Beliggenhet ved stranden, men bading er ofte begrenset av kraftige bølger og mye tang, og offentlige selgere henvender seg til gjestene. Eiendommen er stor; golfbiler kjører, men det oppstår ventetid, og en anmeldelse bemerket at henting for utflukter ikke er tillatt ved lobbyen.
Relaterte gjesteomtaler
8
Brandy JuneAnn
29. juli 2025
·
Overnattet 5 netter
It was definitely geared for the kids, but if you have a little kids, please bring a stroller because you cannot always get a golf cart and if you are all the way by the beach, that is a lot of walking to restaurants and water parks. We had a nice swim up suite and I totally recommended. It was nice because the waterpark closed at 5 PM and the pool is closed at 7 PM. Bring snacks for your kids and socks for indoor play area. Do not forget the sunscreen. I brought 2 bottles and finished one easy with a family of 3 and aloe with you get burned. Our room was clean but condition of the room things could have been repaired. We had 2 rooms and one of the rooms was nice and cool stayed at 19 degrees Celsius and our other room. We could not get it to go down. It stayed at roughly 25°C. I told staff but it never was fixed. Food wasn’t the best for kids in my opinion but it was ok. Download the app for the hotel to see daily activities and when you get there scan QR code so you can make dinner reservations from 9 AM to 3 PM every day. K
It was definitely geared for the kids, but if you have a little kids, please bring a stroller because you cannot always get a golf cart and if you are all the way by the beach, that is a lot of walking to restaurants and water parks. We had a nice swim up suite and I totally recommended. It was nice because the waterpark closed at 5 PM and the pool is closed at 7 PM. Bring snacks for your kids and socks for indoor play area. Do not forget the sunscreen. I brought 2 bottles and finished one easy with a family of 3 and aloe with you get burned. Our room was clean but condition of the room things could have been repaired. We had 2 rooms and one of the rooms was nice and cool stayed at 19 degrees Celsius and our other room. We could not get it to go down. It stayed at roughly 25°C. I told staff but it never was fixed. Food wasn’t the best for kids in my opinion but it was ok. Download the app for the hotel to see daily activities and when you get there scan QR code so you can make dinner reservations from 9 AM to 3 PM every day. K
8
Shandria
11. mars 2025
·
Overnattet 4 netter
There aren't restaurant options near the beach and pool area, a big inconvenience if you desire to stay by the pool and beach all day.
There aren't restaurant options near the beach and pool area, a big inconvenience if you desire to stay by the pool and beach all day.
8
Bryan
17. juli 2025
·
Overnattet 4 netter
Property is pretty clean ok dining and all inclusive is not so theres alot you have to pay for and prices a bit high. And dont go to the beach you have scammers that will try and rip you off for 300$ us for figurines lol.. concierge is amazing though also to mention heny and rafa they are great. Lock up your valuables thats all i have to say but if you have an issue call henry or rafa.
Property is pretty clean ok dining and all inclusive is not so theres alot you have to pay for and prices a bit high. And dont go to the beach you have scammers that will try and rip you off for 300$ us for figurines lol.. concierge is amazing though also to mention heny and rafa they are great. Lock up your valuables thats all i have to say but if you have an issue call henry or rafa.
6
Felipe
29. des. 2025
·
Overnattet 8 netter
A maior parte dos funcionários não se esforça para ser gentil. Alguns são bem rudes. O quarto era ok, quase nunca ocorre reposição do frigobar. O frigobar tambem não funcionava direito. O chuveiro não tinha temperatura constante...esfriava e esquentava. A estrutura do hotel é legal, a praia é perigosa e é praticamente impossivel tomar banho nela. A comida é muito ruim, sem variedade e sem gosto. Meu filho teve intoxicação alimentar e teve que ser medicado.
A maior parte dos funcionários não se esforça para ser gentil. Alguns são bem rudes. O quarto era ok, quase nunca ocorre reposição do frigobar. O frigobar tambem não funcionava direito. O chuveiro não tinha temperatura constante...esfriava e esquentava. A estrutura do hotel é legal, a praia é perigosa e é praticamente impossivel tomar banho nela. A comida é muito ruim, sem variedade e sem gosto. Meu filho teve intoxicação alimentar e teve que ser medicado.
6
Stephanie
31. aug. 2025
·
Overnattet 4 netter
The staff for the most part were friendly and helpful. My main concern was safety, there were vendors on beach at the resort, selling bracelets and handmade crafts. My husband purchased a few things from them, in front of the resort’s security. Paid via cash app, we later received text messages from these people demanding more money and sending threats to us. We reported this situation. The response we received was “it’s ok don’t worry, this is why we tell tourists not to buy from them”. We were never given this information, nor were we warned by the security guard on the beach. The staff stated they couldn’t control who goes on the beach since it is a public place. Needless to say, we were extremely uncomfortable sleeping in our room due to this situation. We also got sucked in a long promotion pitch about their rewards program. They offered free breakfast with the characters, for 1 hour of our time. It ended up being 3.5 hours and they charged us for the breakfast at checkout. To save anyone from this headache, one of the packages they were selling was 100k USD and they wanted 18k down payment. Save your time!
The staff for the most part were friendly and helpful. My main concern was safety, there were vendors on beach at the resort, selling bracelets and handmade crafts. My husband purchased a few things from them, in front of the resort’s security. Paid via cash app, we later received text messages from these people demanding more money and sending threats to us. We reported this situation. The response we received was “it’s ok don’t worry, this is why we tell tourists not to buy from them”. We were never given this information, nor were we warned by the security guard on the beach. The staff stated they couldn’t control who goes on the beach since it is a public place. Needless to say, we were extremely uncomfortable sleeping in our room due to this situation. We also got sucked in a long promotion pitch about their rewards program. They offered free breakfast with the characters, for 1 hour of our time. It ended up being 3.5 hours and they charged us for the breakfast at checkout. To save anyone from this headache, one of the packages they were selling was 100k USD and they wanted 18k down payment. Save your time!
6
Diana
25. aug. 2025
·
Overnattet 10 netter
This property has a nice waterpark that kids will enjoy, but unfortunately, that’s about the only highlight. All the kids’ activities come with an extra cost, and even the character breakfast was about $55 per person. The rooms are not well maintained — the shower was in poor condition, towels were stained, and the balcony doors barely opened. Food across the resort was just okay, nothing special. The arrival and departure process was some of the worst I’ve experienced at a hotel. At check-in, we weren’t given a map or any information about the resort — you have to wait for the concierge, who mainly focuses on selling activities. At check-out, we waited over 25 minutes just to leave. The beach was very disappointing, completely covered in seaweed. They only started cleaning after three days, and even then it was still full of seaweed, making it not enjoyable at all. Customer service was very inconsistent. At the waterpark, I even had to wait in line just to get a glass of water since only bartenders could provide it. Overall, aside from the waterpark, I can’t recommend this property — especially considering the price and level of service.
This property has a nice waterpark that kids will enjoy, but unfortunately, that’s about the only highlight. All the kids’ activities come with an extra cost, and even the character breakfast was about $55 per person. The rooms are not well maintained — the shower was in poor condition, towels were stained, and the balcony doors barely opened. Food across the resort was just okay, nothing special. The arrival and departure process was some of the worst I’ve experienced at a hotel. At check-in, we weren’t given a map or any information about the resort — you have to wait for the concierge, who mainly focuses on selling activities. At check-out, we waited over 25 minutes just to leave. The beach was very disappointing, completely covered in seaweed. They only started cleaning after three days, and even then it was still full of seaweed, making it not enjoyable at all. Customer service was very inconsistent. At the waterpark, I even had to wait in line just to get a glass of water since only bartenders could provide it. Overall, aside from the waterpark, I can’t recommend this property — especially considering the price and level of service.
8
Joao
22. feb. 2026
·
Overnattet 4 netter
Quarto muito bom depois de um upgrade para o primeiro andar. Equipe um pouco desatenta, mas carinhosa dentro do possível. Funcionários dos bares da piscina tratam bem somente quem dá gorjetas, o que me desagradou. Hotel não deixa transporte de outras empresas de turismo entrar para buscar clientes no lobby e obriga os hóspedes a irem até a estrada para sair, o que foi muito desagradável, é uma forma muito deselegante de forçar a fechar passeios somente com a empresa deles.
Quarto muito bom depois de um upgrade para o primeiro andar. Equipe um pouco desatenta, mas carinhosa dentro do possível. Funcionários dos bares da piscina tratam bem somente quem dá gorjetas, o que me desagradou. Hotel não deixa transporte de outras empresas de turismo entrar para buscar clientes no lobby e obriga os hóspedes a irem até a estrada para sair, o que foi muito desagradável, é uma forma muito deselegante de forçar a fechar passeios somente com a empresa deles.
10
Jacques Michel
12. des. 2024
·
Overnattet 7 netter
We had a really nice time with our young children at this resort! The staff are very friendly and genuinely show that they care! The grounds are clean and well cared for. The water park is great attraction! Our rooms were good size and well cleaned daily! We enjoyed the kid focused evening entertainment and really appreciated the level of engagement the kids had every night. However, we found that the resort lacks dining options and could use a revamp in the food department and was our only issue during our stay. This is not to say that we didn't eat well, their were several fun and flavorful meals but we would have appreciated more variety in restaurant options as well as healthier choices! The beach could have been cleaner - we founds cups, straws, and other sorts of small pieces of garbage in and on the sand everyday during our 7 day trip/ this bothered us because we spent our days at the beach! Also, the non affiliated vendors are obnoxious and honestly we felt constantly disturb by someone every 10 minutes to buy something. Overall, we had a great time and we're glad we went!!
We had a really nice time with our young children at this resort! The staff are very friendly and genuinely show that they care! The grounds are clean and well cared for. The water park is great attraction! Our rooms were good size and well cleaned daily! We enjoyed the kid focused evening entertainment and really appreciated the level of engagement the kids had every night. However, we found that the resort lacks dining options and could use a revamp in the food department and was our only issue during our stay. This is not to say that we didn't eat well, their were several fun and flavorful meals but we would have appreciated more variety in restaurant options as well as healthier choices! The beach could have been cleaner - we founds cups, straws, and other sorts of small pieces of garbage in and on the sand everyday during our 7 day trip/ this bothered us because we spent our days at the beach! Also, the non affiliated vendors are obnoxious and honestly we felt constantly disturb by someone every 10 minutes to buy something. Overall, we had a great time and we're glad we went!!
8
John Paul
15. aug. 2025
·
Overnattet 5 netter
Staff was great. Facilities were all accessible and the activities for the kids were plenty. Food was as expected for a “Kids” resort. But had some surprises at the buffet especially that I loved. The beach was inaccessible due to the amount of seaweed, but the infinity pool was awesome especially with the swim up bar. Highly recommend for those with children.
Staff was great. Facilities were all accessible and the activities for the kids were plenty. Food was as expected for a “Kids” resort. But had some surprises at the buffet especially that I loved. The beach was inaccessible due to the amount of seaweed, but the infinity pool was awesome especially with the swim up bar. Highly recommend for those with children.
8
Natasha Ifill
11. aug. 2025
·
Overnattet 4 netter
Overall good trip, but I think that they do need to have shuttle bus from the airport to the resort and from the resort. Also, the staff needs to be more attentive and takes them a few minutes before they come to your table to ask you what you want to drink and when you tell them it takes a few to receive your drinks. This was in the majority of the restaurants at the rest. The property is clean and you can see the they are doing some upgrades. They also need to do better with the golf court service that takes you to and from the water park. They told us it runs every five minutes this was not true because we waited for about 15 to 20 minutes and no golf cutter so ended it walking over there.
Overall good trip, but I think that they do need to have shuttle bus from the airport to the resort and from the resort. Also, the staff needs to be more attentive and takes them a few minutes before they come to your table to ask you what you want to drink and when you tell them it takes a few to receive your drinks. This was in the majority of the restaurants at the rest. The property is clean and you can see the they are doing some upgrades. They also need to do better with the golf court service that takes you to and from the water park. They told us it runs every five minutes this was not true because we waited for about 15 to 20 minutes and no golf cutter so ended it walking over there.
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KI-generert oppsummering basert på nylige gjesteomtaler
Servering
Matkvaliteten rapporteres i stor grad som varierende, med temperatur/utvalg på buffeten og tilgjengelighet av reservasjoner som tilbakevendende problemer. Flere anmeldelser nevner stengte fasiliteter eller utilgjengelige menyalternativer og noen tilfeller av sykdom. Enkelte gjester roste spesifikke à la carte-restauranter eller buffeten, men forventningene til ’gourmet’ ble ikke innfridd.
Relaterte gjesteomtaler
8
Jannee
24. aug. 2025
·
Overnattet 4 netter
My family and I enjoyed our stay. I will only say the food in the buffet area needs an upgrade as the quality is not great. However, the food in the specialty restaurants are great, but they are by reservation.
My family and I enjoyed our stay. I will only say the food in the buffet area needs an upgrade as the quality is not great. However, the food in the specialty restaurants are great, but they are by reservation.
2
Christian
25. okt. 2025
·
Overnattet 6 netter
Swim up bar was nice, pools were also nice. Buffet food options lacked diversity and options, overall it was not good. Only one restaurant open per night and the reservations fill up FAST. Do NOT trust the guest service people to set your reservation, my first reservation was set by them but when I got to the restaurant they did not have it so I was forced to eat the buffet again. The Italian restaurant gave the entire family food poisoning all 4 of us vomiting all night (2 adults 2 kids). The WokWok restaurant was great! For a kid focused resort there was not a lot of kid focused attractions. The character restaurant costs extra ($200 USD for my family) and was NOT worth it. Everything was extremely over inflated in price (excursions all about 4x the price, example private beach was $180 per adult, but I could book the same one for $50 on my own). Arcade area is about 3-5 dollars per game, kids toys I wasn’t too surprised on the high prices. The kids water park was pretty enjoyable. Just a short 3 minute walk from front lobby to the park. Kids really enjoyed the park even though it was a little lacking in attractions. It was just a big splash playground and a lazy river. Nothing else. The room was good and kept very clean by the cleaning staff. They even really helped us out at 1am when the whole family was sick with food poisoning and the kids had vomit on their beds. I really appreciated the staffs quick help to clean it. Overall I would never recommend it go back.
Swim up bar was nice, pools were also nice. Buffet food options lacked diversity and options, overall it was not good. Only one restaurant open per night and the reservations fill up FAST. Do NOT trust the guest service people to set your reservation, my first reservation was set by them but when I got to the restaurant they did not have it so I was forced to eat the buffet again. The Italian restaurant gave the entire family food poisoning all 4 of us vomiting all night (2 adults 2 kids). The WokWok restaurant was great! For a kid focused resort there was not a lot of kid focused attractions. The character restaurant costs extra ($200 USD for my family) and was NOT worth it. Everything was extremely over inflated in price (excursions all about 4x the price, example private beach was $180 per adult, but I could book the same one for $50 on my own). Arcade area is about 3-5 dollars per game, kids toys I wasn’t too surprised on the high prices. The kids water park was pretty enjoyable. Just a short 3 minute walk from front lobby to the park. Kids really enjoyed the park even though it was a little lacking in attractions. It was just a big splash playground and a lazy river. Nothing else. The room was good and kept very clean by the cleaning staff. They even really helped us out at 1am when the whole family was sick with food poisoning and the kids had vomit on their beds. I really appreciated the staffs quick help to clean it. Overall I would never recommend it go back.
4
Sameera
28. aug. 2025
·
Overnattet 5 netter
My recent stay here was honestly not great! For the price they charge, It is not a luxury resort. The food was terrible in the buffet. I actually became sick one night. I didn’t like that you have to book your specialty restaurant each morning at 9am sharp or you would not get an ideal time. They upcharge you for so many things that I am used to having it included with other all inclusive resorts I have stayed in. For instance top shelf liquor and fresh coconuts. The food was better in the specialty restaurants. The staff were friendly overall. I expected more entertainment and character experiences out and about. It just didn’t live up to what I expected for the price point. We could have went to another resort and saved thousands of dollars. If you’re looking for luxury, this is not the place to be.
My recent stay here was honestly not great! For the price they charge, It is not a luxury resort. The food was terrible in the buffet. I actually became sick one night. I didn’t like that you have to book your specialty restaurant each morning at 9am sharp or you would not get an ideal time. They upcharge you for so many things that I am used to having it included with other all inclusive resorts I have stayed in. For instance top shelf liquor and fresh coconuts. The food was better in the specialty restaurants. The staff were friendly overall. I expected more entertainment and character experiences out and about. It just didn’t live up to what I expected for the price point. We could have went to another resort and saved thousands of dollars. If you’re looking for luxury, this is not the place to be.
2
Dan
14. nov. 2025
·
Overnattet 2 netter
The buffet was closed and over half the menu items were not available at restaurants. The room were worn down.
The buffet was closed and over half the menu items were not available at restaurants. The room were worn down.
10
Liliana De
11. aug. 2025
·
Overnattet 7 netter
Very clean resort with amazing buffet options and fresh tasty food.
Very clean resort with amazing buffet options and fresh tasty food.
6
Basel
9. aug. 2025
·
Overnattet 5 netter
The food is below average. Many restaurants but not much diversity.
The food is below average. Many restaurants but not much diversity.
6
Edwin
6. nov. 2025
·
Overnattet 4 netter
The maní topic of insatisfaction is that various restaurants were closed. So we needed to eat mainly in the buffet and the experience was conditioned to this place.
The maní topic of insatisfaction is that various restaurants were closed. So we needed to eat mainly in the buffet and the experience was conditioned to this place.
6
Carlos
4. aug. 2025
·
Overnattet 3 netter
It is perfect for kids, the food at the pools are limited. The staff are excellent. The buffet area always smells like fish. No real orange juice.
It is perfect for kids, the food at the pools are limited. The staff are excellent. The buffet area always smells like fish. No real orange juice.
8
Aquila
3. sep. 2025
·
Overnattet 4 netter
Great property but the food could be better. There was only one restaurant that had good food. The rest was blah.
Great property but the food could be better. There was only one restaurant that had good food. The rest was blah.
2
Tannaz
13. sep. 2025
·
Overnattet 7 netter
The food was horrible. We all got sick. No air conditioning in any of the restaurants or buffet, only at the ice cream parlour. Rooms didn’t have AC that went lower than 25 degrees Celsius. All glassware smelled like fish and alcoholic beverages tasted like soap because they didn’t have enough cups and would have to quickly wash cups to give out new drinks
The food was horrible. We all got sick. No air conditioning in any of the restaurants or buffet, only at the ice cream parlour. Rooms didn’t have AC that went lower than 25 degrees Celsius. All glassware smelled like fish and alcoholic beverages tasted like soap because they didn’t have enough cups and would have to quickly wash cups to give out new drinks
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KI-generert oppsummering basert på nylige gjesteomtaler
4
Natalia
13. sep. 2026
·
Overnattet 1 natt
No es cierto nada de lo que te venden. de 11 restaurantes solo estuvieron abiertos 2, the Sweetery y el buffet, eso es un engaño, la comida de una calidad muy pobre, pocas proteínas, las bebidas gaseosas sin gas, aguadas y te confundían cuando pedias coca cola sin azúcar irresponsablemente en ocasiones te llevaban con azúcar, y habíamos dos personas con diabetes en la mesa. Los horarios del parque de agua muy corto y sin haber tormenta electrica te sacan de la piscina supuestamente por precaución. Hay gente que invierte mucho dinero en sus vacaciones, que viaja de otros paises para encontrarse con esa mala experiencia, donde no puede ir a la playa por el Sargazo y nadie le avisó, los restaurantes, cerrados, nada sin azúcar, todo lo cobran extra y muy costoso, En un hotel Todo incluido es increible que en tres dias en la piscina no puedan darte margaritas porque se les acaba el tequila, eso es pesima administración y mala atención al cliente. Nadie hace nada por hacerte sentir mejor y ayudarte a tener una experiencia increible y mucho menos que se acerque al precio que pagaste.
No es cierto nada de lo que te venden. de 11 restaurantes solo estuvieron abiertos 2, the Sweetery y el buffet, eso es un engaño, la comida de una calidad muy pobre, pocas proteínas, las bebidas gaseosas sin gas, aguadas y te confundían cuando pedias coca cola sin azúcar irresponsablemente en ocasiones te llevaban con azúcar, y habíamos dos personas con diabetes en la mesa. Los horarios del parque de agua muy corto y sin haber tormenta electrica te sacan de la piscina supuestamente por precaución. Hay gente que invierte mucho dinero en sus vacaciones, que viaja de otros paises para encontrarse con esa mala experiencia, donde no puede ir a la playa por el Sargazo y nadie le avisó, los restaurantes, cerrados, nada sin azúcar, todo lo cobran extra y muy costoso, En un hotel Todo incluido es increible que en tres dias en la piscina no puedan darte margaritas porque se les acaba el tequila, eso es pesima administración y mala atención al cliente. Nadie hace nada por hacerte sentir mejor y ayudarte a tener una experiencia increible y mucho menos que se acerque al precio que pagaste.
10
geovannny
31. aug. 2026
·
Overnattet 2 netter
Great staff, great family atmosphere, good entertainment shows
Great staff, great family atmosphere, good entertainment shows
2
ADRIAN
17. aug. 2026
·
Overnattet 3 netter
Unfortunately, the experience fell well below expectations. Cleanliness: the room was not in acceptable condition on arrival, and daily housekeeping was poor. We found dirt in areas that clearly hadn't been properly cleaned, and that set the tone for the whole stay. Food: quality was poor and very repetitive. Dishes arrived lukewarm or cold, with little variety and nowhere near the standard you'd expect from a hotel in this category. Staff service: the attitude of the staff left a lot to be desired. There was little willingness to help, long delays in responding to requests, and on several occasions we felt a lack of basic courtesy. I came to celebrate a birthday and expected much more. I would not recommend this hotel in its current state and would not stay again. I hope management takes these points seriously, because they are day-to-day operational problems, not minor details.
Unfortunately, the experience fell well below expectations. Cleanliness: the room was not in acceptable condition on arrival, and daily housekeeping was poor. We found dirt in areas that clearly hadn't been properly cleaned, and that set the tone for the whole stay. Food: quality was poor and very repetitive. Dishes arrived lukewarm or cold, with little variety and nowhere near the standard you'd expect from a hotel in this category. Staff service: the attitude of the staff left a lot to be desired. There was little willingness to help, long delays in responding to requests, and on several occasions we felt a lack of basic courtesy. I came to celebrate a birthday and expected much more. I would not recommend this hotel in its current state and would not stay again. I hope management takes these points seriously, because they are day-to-day operational problems, not minor details.
10
MELISSA S.
8. aug. 2026
·
Overnattet 3 netter
Amazing . Excellent and recommended
Amazing . Excellent and recommended
2
Gustavo
28. juli 2026
·
Overnattet 5 netter
Um lixo de all inclusive!! Pagamos caro e mal vimos os personagens… o pior foi a comida… pensem numa comida horrível, e nos restaurantes a lá carte, metade do cardápio não tinha… não existia carne no hotel…. Pior hotel que fiquei na minha vida ! Trocamos para o Hyatt Zyva em Punta cana que foi espetacular !!!!
Um lixo de all inclusive!! Pagamos caro e mal vimos os personagens… o pior foi a comida… pensem numa comida horrível, e nos restaurantes a lá carte, metade do cardápio não tinha… não existia carne no hotel…. Pior hotel que fiquei na minha vida ! Trocamos para o Hyatt Zyva em Punta cana que foi espetacular !!!!
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- 2027-01-01: 649.2870516562499USD
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The restaurants were amended to 8. Lighthouse / Bikini Bottom is not included in the updated version.
The inclusion of new bars. Now in total 7
The inclusion of Jellyfish Fields in the Club Nick Session. Hours was amended 10:00a.m to 5: 00p.m
Name and description of Sugarcane was updated to Explorer’s table.
The inclusion of Snick Lounge and the Sweetery with updated descriptions.
The inclusion of the Ninja Turtle Power Dinner.
Verdello Description was amended.
Check-in time starts at15:00Check-in time ends at23:00Check-out time ends at12:00Innsjekkingen må foretas av en person som er minst 18 år gammel.
Age Requirements
Minimum age to check in is 18 years old
Pets
Service animals are allowed;Service animals are exempt from fees/restrictions;Pets not allowed;
Front Desk Services
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room;
Dining
Grab lunch at Zest, a restaurant that specializes in Mediterranean cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Populære fasiliteter
Parkering
Flyplasstransport
Restaurant
Svømmebasseng
Romservice
Betjent parkering
Generelt
Romservice
Restaurant
Rom for ikke-røykere
Badstue
Badestamp/Jacuzzi
Massasje
Spa- og velværesenter
Barberer -og skjønnhetssalong
Kroppsbehandlinger
Ansiktsbehandlinger
Barneklubb
Bar ved bassenget
Rasteplass
Frokost servert på rommet
Familierom
Beach Sun Loungers
Snack Bar/Deli
Tjenester
Turistinformasjon
Renseri
Barnepass
Rengjøring
Bankettfasiliteter
Valutaveksling
Bankboks
Minibank
Bagasjeoppbevaring
Ekspress innsjekking/Utsjekking
Selvbetjent vaskeri
24-Hour Front Desk
Concierge Services
Aktiviteter
Svømmebasseng
Tennisbane
Privat strand
Hage
Golfbane (i nærheten)
Strand
Dykking
Biljard
Fiske
Lekeplass
Barnebasseng
Utendørs svømmebasseng
Levende musikk
Evening Entertainment
Pool (Infinity)
Utemøbler
Pool (Seasonal Outdoor)
Bordtennis
Terrasse
Fitness Center (nearby)
Water Park
Parkering
Parkering
Flyplasstransport
Betjent parkering
Gratis parkering
Parking (Limited)
Parking Onsite
Internett
Gratis wi-fi