Holiday Inn Express Kuala Lumpur City Centre by IHG

Great location and price, however I would not recommend this property. We had two days with no hot water, and nothing from the staff apart from sorry, it’s being looked at. After a long day in steamy weather exploring the city, coming back to a freezing cold shower was not fun. The breakfast was good, but not very hot.

Great staff. I spoke to the food and beverage manager and indicated that sugary cereals are not preferred by many people. I suggested adding oats, sliced almonds, walnuts. The rooms need hair conditioner in addition to shampoo. Very good gym with lots of barbells and cardio machines.

Location, location. Few minutes away from LRT, walking distance to Pavilion and shopping area. Beside that, room was good, water pressure ok. I just don’t like elevators taking too long, sometime need to wait for more than 5 minutes to go to my floor (19) during peak time. But overall giving 4 stars out of 5

19/2 morning, we could not use all lifts so we had to wait for one furniture lift. So many guests complained. For me, check out date and need to fly… It was too terrible

Well located hotel at a good budget level. Breakfast was great. Only downside was having to wait a bit for elevators.

Great location. Small rooms No pool. Good breakfast.

Absolutely terrible hotel rooms where extremely low quality and extremely dirty. At checking in was asked to pay 120 tax and 100 deposit neither of which was mentioned anywhere during booking in. First day of arrival and no water at all. When asked advised there was a burst pipe and no eta was given. When water did come extremely low pressure next to none in the evenings . Breakfast was ok till I found mould on the pastry. I would definitely not recommend this hotel. Also when checking out Ms Yvette accused me of not paying hotel tax and asking me to pay again. When I explained that I had paid she went to see CCTV and said she was unable to view as the person in charge was not available and finally gave me my deposit back . A extremely poor experience.

Holiday Inn Express KL CC was a in decent location in Kuala Lumpur. It was very central (i.e. within 15-20 min walk) of a lot of attractions. The rooms were cheap and clean and they were cleaned everyday if you wanted. There was a gym, laundry and business services for your use. There was a breakfast buffet from 6:30am to 10:30am every day with an assortment of Asian and western breakfast items. The staff were friendly and attentive. Getting to the hotel was fairly simple, once you got to KL Sentral from the airport. The Raja Chulan (MR7) stop was closeby. As for ammeneties nearby, lots of restaurants, malls and street market food. You're walking distance from Petronas towers, Graphitti Alley, Jin Alor street food district, and Bukit Bintang.

It was OK until I got trapped in a pitch black elevator for 20 minutes. All elevators down and only a single light in the stairwell on bottom, so had to walk down dark stairs from 13th floor. Could not enter floors from stairs, after 2 hrs the lobby looked like a refugee center. No comps or anything given out. Finally, one small staff elevator was used to get people to their rooms. When I checked out next day, only one elevator was working. I think this building has a serious electrical issues and I would AVOID it. I found the experience harrowing and now refuse to stay above the 5th floor.

I’m a repeat stayer here, but this time they missed the mark. No hot water for three days. The serviceman simply pointed out that the temperature gauge was where it should be. That does not explain why I had hot water one night and not the next three. Disappointing.

モノレールのラジャチュラン駅から徒歩圏内。 エレベーターは4基しかないので、それなりに待ち時間がある。 チェックインには結構時間が掛かる。 部屋の清掃は、シャワー室に前の人が使ったものが残っていたり、タオルに髪の毛が付いていたり、あまり褒められたものではない。 シャワーのお湯の出や水圧は問題無し。 無料のペットボトルの水が2本あるのが良い。 朝のバイキングは、曜日や時間によっては混んでいる。 以前泊まった時は、途中で部屋のカードキーで部屋が開かなくなったことがあり、今回自分は大丈夫だったが、チェックインしている時に、他の宿泊客がカードキーが壊れたとフロントに来ていた。 色々書いたが、料金を考えれば、コスパ良いホテルと思う。

Dirty rooms! We had to move from one room to another and they’re both not clean. The bathroom smelled literally smelled like sewage!!! Literally saw 2 bugs on the counter next to the bed! The bed sheet smelled disgusting BO. I wanted to make tea and boil water with the kettle in the room and it was absolutely grossed out by the dust and mold! I thought this Holiday Inn Express would have the same cleaning standards as US

Stayed here in Feb; 26 for 7 nights. Hotel and rooms are clean, staff is very friendly and courteous. Good local restaurants are few minutes walk away. Plenty of public transport available.

As other comments suggested, the hotel is old and definitely needs to be refurbished. The reception staff are okay but I was a bit upset with one of the duty managers who seemed impatient about my question. My room is quiet but pretty dirty. The wall near the window has a few burgundy colour marks which I hope is wine rather than blood. The cabinet and desk are dusty and there is a very limited TV channel selection. The good things include breakfast is free (as I was told all Holiday Inn Express provide free breakfast) and the gym room is quite decent. You are located in the city centre, so you can access many restaurants within 10 minutes walk.

Super clean, respectful of privacy and great breakfast. Great location, easy to move around and get tours

Clean hotel, cooperative staff, close to all amenities.

Accommodation was ok, but the rooms need to be re-painted, walls were very dirty and it makes the place look cheap, we called the duty manager to inspect but she said that’s how it is…she was very ignorant not the right type for this industry…sorry to say but all other staff were very helpful

The space is really..., newly renovated, but hygiene is not so good, as we found the cap with blood, looked like from some small bottles? From the tea tray.... Hey....

Well located for tourists. Good breakfasts. Clean room.

Very clean

Check in went smoothly. Rooms smallish and basic but clean. Step down into bathroom could be a hazard if you get up in the night. Breakfast average.

Room was clean but a little bit smaller than expected.

nice staff and breakfast. It's a converted office building so rooms are small and have a lot of height transitions to the floor and the layout is a bit odd. Otherwise a nice modern and comfortable hotel. We don't recommend walking near the hotel - many motorbikes share the sidewalks with pedestrians.

Very convenient, however kinda noisy

Rooms are small. It’s a converted office building. Staff were great, breakfast was good

The room are too small and so difficult to find place because they only have few elevator to go

窗户的隔音效果做的不够好，18楼晚上都能听到路上的摩托轰鸣，对睡眠质量不好的人会有影响。

Pretty run down and small room with paper thin walls. Other than good location being close to Petronas and KLCC mall, it's not worth the price paid for. Will stay elsewhere next time.

Hotel ist sehr gut gelegen 10 Minuten gemütlicher Spaziergang und man ist mitten im Treiben. Hotel ist auch sehr Sauber. Frühstück ist inklusive kann ich aber nix darüber sagen da ich nicht Frühstücke. Parken ist Kostenfrei und ein Kühlschrank und ein Wasserkocher sind vorhanden. Das einzige was mich gestört hat ist das grottenlangsame Wlan.

wifi extremely slow, housekeeping/clean up late

Excellent friendly and courteous staff make our stay very pleasant. The hotel has an eco-friendly atmosphere that uses wood and great products.

I had a clog toilet and make two calls to the front desk and housekeeping but can’t get a response.I had to get down to the reception and inform the receptionist about the problem and while there I realized she was the only one working and she even has to ignore the phone ringing while helping others present.It’s sure sign that the hotel is understaffed.Overall we will be back for a stay on our next trip.

Staff was professional, helpful and courteous.

First impressions were formed right at the check in counter. Rakesh, Baljeet,Kabir, Manoj, Hassan, Raza, Pawshi, Mohammed and all other staff are very professional and helpful. Breakfast was excellent with choices for all types of cuisine. Room was clean and housekeeping staff very helpful. I will recommend this hotel to everyone. We enjoyed our stay very much. Hotel is in a central location and walking distance to all amenities. We walked to the Patronas Tower, Pavilion Mall and the surrounding. Hop on Hop off bus in walking distance. Very relaxing hotel environment.

Staff at front desk including manager on duty was so rude and didn’t care about customer on 12/09/2023 my flight was in the morning and when I got to the hotel around 9:30am I asked them if can let me check in lady said no which I totally understand and she said come back after 2pm instead of at least try to make the check in little earlier how ever when I go back to hotel at 2:20 pm I was told my room was still not ready and then I went out again with my luggage and came back @ 5:20 pm which means I have been roaming around for little more them 8 hours lady told me sit on the side let me check with housekeeping if the room is ready and I stood on the side for 15 minutes but she still didn’t give me answer nor by manager who was standing by her whole time however while I was standing by three customers checked in finally I walked out to manager and asked him are you gonna give me room or no because I reserve the room three weeks ago at around 6pm he gave me room with out any apologies for long long 8 hours wait and them flowing morning I saw two different people checked in around 8am wow that’s makes me feel so bad and feel like been so discriminated I have been staying at ihg company especially holiday inn around the world but this made me do t want to stay with them anymore

We stayed 5 night . Staff was super friendly and very attentive to our needs . Breakfast was decent with wide spread.

Before checking in, I visited the hotel front desk to request if they could hold our luggage for us. As my English is not very strong, I had previously sent an email to the hotel. In it, I explained that I would like to leave our luggage before check-in, and that I had reserved two rooms under my name – one for myself, and one for two friends. The hotel kindly replied to my email confirming this was no problem. However, upon arriving at the hotel and trying to explain our request in person, the staff member we encountered responded with smirks and a dismissive attitude. It wasn't just me who felt this way; my two friends who were with me also witnessed the interaction and found the staff member's behavior unpleasant. I'm quite sure it wasn't a misunderstanding on my part – the staff member's conduct was definitely inappropriate. If the hotel expects all guests to be fluent in English, they should clearly state this on their booking page. Aside from this one staff member, the rest of the hotel staff were perfectly fine. The hotel itself was conveniently located, clean, and reasonably priced – a good hotel overall, except for this unfortunate incident.

Holiday Inn Express Kuala Lumpur City Centre offers a decent stay, with a great location being its strongest point, as it's right in the heart of KL and near major attractions. The rooms are clean and functional, meeting basic needs, though they’re more on the simple side. One area for improvement is communication with the staff, particularly around checkout extension requests. There have been times when the response wasn’t as clear or timely as expected, which can be frustrating, especially if you’re on a tight schedule. Overall, it’s a solid choice if location is your main priority. However, if you’re looking for something with a higher level of service, this hotel might land closer to a 2-3-star experience.

I had a wonderful stay at this hotel. Conveniently located near the city centre and Pavilion KL, it offers easy access to nearby attractions. The room was clean and comfortable, with a relaxing atmosphere. Special thanks to Manoj, Hafiz, and Baljeet for their warm welcome, and to the reservation team for their excellent support. I would also like to thank the Expedia staff for their quick response and excellent customer service. Extremely recommended!

Waiter Mohammed was great. He helped us from the first day to last making sure we got everything He had brought egg omelette to my table n make sure we have water tea coffee Also nada ate guest service front desk she helped us with great smile Very impressed with both

Clean room and prime location

Location, location. Few minutes away from LRT, walking distance to Pavilion and shopping area. Beside that, room was good, water pressure ok. I just don’t like elevators taking too long, sometime need to wait for more than 5 minutes to go to my floor (19) during peak time. But overall giving 4 stars out of 5

Prime placement in the Golden Triangle — just steps from Pavilion Mall, Bukit Bintang, Jalan Alor, monorail and MRT stations . Ideal for sightseeing — easy walking access to KLCC, Petronas Twin Towers, and KL Tower.

Very safe and convenient since it's near the Monorail station.

Fantastic location

Raja Chulan (MR7)駅からすぐの場所にあり、交通の便がいいです。また、ブキッ・ビンタンやペトロナスツインタワーも歩いて行ける場所にあり、ともかく観光に便利。20階の部屋でしたが綺麗で、シャワーの水圧も問題なし。手動のトイレシャワーもありました。朝食は種類が豊富で、自分で作る麺は出汁が美味しかった。ホテルのすぐ裏にあるA-Martではお酒が買えます(ホテル横のコンビニでは売ってなかった)。 快適な滞在でした。

Holiday Inn Express KL CC was a in decent location in Kuala Lumpur. It was very central (i.e. within 15-20 min walk) of a lot of attractions. The rooms were cheap and clean and they were cleaned everyday if you wanted. There was a gym, laundry and business services for your use. There was a breakfast buffet from 6:30am to 10:30am every day with an assortment of Asian and western breakfast items. The staff were friendly and attentive. Getting to the hotel was fairly simple, once you got to KL Sentral from the airport. The Raja Chulan (MR7) stop was closeby. As for ammeneties nearby, lots of restaurants, malls and street market food. You're walking distance from Petronas towers, Graphitti Alley, Jin Alor street food district, and Bukit Bintang.

This hotel is close to Bukit Bintang, KLCC Petronas Tower and China Town. Good breakfast, nice front desk, and convenient. McDonalds next door and Convenient store. I recommend this hotel and will be back next time

Nice location. Supermarket and several restaurants including mc Donald just 10 meter away 3 min to MRT 5 min walk to Pavilion

Great location. Near the fun parts of Bukit Bintang but still far enough to be quiet and relaxing. Also near KL Tower. It is also a good place to be fetched by car or bus because it has a big area in front of it. Free breakfast is good. Rooms are clean. Not very big but functional.

Great location and price, however I would not recommend this property. We had two days with no hot water, and nothing from the staff apart from sorry, it’s being looked at. After a long day in steamy weather exploring the city, coming back to a freezing cold shower was not fun. The breakfast was good, but not very hot.

Very good location, most places of interest are near, good breakfast.

The buffet breakfast can be improved especially hot food was cold most of the times.

The food at breakfast was cold Congee pot wasn’t even work

The only thing that I did not like it was the breakfast. Maybe for Asian people it was ok, but for American people like me was not good.

Location is good, but breakfast is poor

Breakfast amazing

Staff were very helpful and very good breakfast 👌

Room was clean, quiet with all the usual facilities. We had a room on 2nd floor facing the main road, but traffic noise was not a problem. That’s the good thing. Problems: (1) BREAKFAST. This was a lesson in human nature. It was PACKED. No tables and queues for the food. People bumping into one another with plates piled high (because the food was “free”). It was a dreadful and stressful experience. I’m sure the staff felt so too, they couldn’t clear the tables or put out food fast enough. The situation was a lot better in the two periods 6.30-7.00 and 10.10-10.30 (as long as you didn’t mind stepping over food spilt on the floor). This event every morning stressed me out for the rest of the day. (2) LIFTS. There are 7 lifts. One is for “office use only”, two were broken, leaving 4 lifts to disgorge over 500 rooms full of people, particularly bad at breakfast, check in and check out times. We had a room on the second floor (only one floor above reception) and I asked at the desk where the stairs were, as it would have been a lot quicker to use them. However I was told we HAD to use the lifts. There was a staircase but it was behind closed fire doors for use only in an emergency (although I found some members of staff using them. (3) The picture of the exterior of the hotel on the Expedia website is misleading. There is NOT jungle opposite and behind the building as in the doctored photo, but just more high rise buildings. Overall, a dreadful experience.

Loved my stay here. Close to transport, handy for most tourist hot spots. Hotel staff were great & housekeeping top notch. Loved the free breakfast, great way to start the day.