What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately MYR 65 for adults and MYR 32.5 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Kota Kinabalu, within a 5-minute drive of Imago Shopping Mall and Wisma Merdeka Shopping Center. It is 0.7 mi from Gaya Street Sunday Market and Atkinson Clock Tower.

Does the property have a swimming pool?

The property features both an outdoor pool and an indoor pool, with access available from 7:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Mercure Kota Kinabalu City Centre Hotel

Average nightly price at Mercure Kota Kinabalu City Centre by month, last 12 months (USD)
Month	Average price
January	US$55
February	US$64
March	US$60
April	US$56
May	US$57
June	US$54
July	US$62
August	US$71
September	US$62
October	US$66
November	US$62
December	US$56

What guests think

At Mercure Kota Kinabalu City Centre, travellers consistently highlight the convenient location near Jesselton Point and Suria Sabah Mall and the generally friendly staff, while also noting an older, somewhat worn property.

The rooftop pool earns praise for its views, but there is no on-site parking and guests often rely on public street spaces. Rooms range from spacious suites to smaller units; several reviews mention thin walls, weekend traffic noise, and bathroom layouts that offer limited privacy. Housekeeping and maintenance are inconsistent, with reports of dirty windows, leaks, lingering smells, and occasional hot-water or AC problems, while breakfast and on-site dining range from very good to underwhelming, with inconsistent variety and hours. Expect a convenient base with a standout location, but variable room condition and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop pool is appreciated for its views. There is no on-site parking, so guests typically use public street spaces; several reviews also like the in-room filtered water taps.

Related guest reviews

10

Noorshafiq

28 Sept 2023

·

Stayed 3 nights

All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.

8

Mohamed Razak

4 Dec 2022

·

Stayed 2 nights

Everything was okay but everytime drove back i have to fight for parking spaces with the public and always have to park 200 meters and walk back to the hotel. The hotel should provide parking spaces for its guests and not to leave its guests like me having problems during my stay..

10

Susan

4 Oct 2025

·

Stayed 3 nights

Great locations. Close to shopping and dining. The room is small. No privacy in the bathroom. Pool area is nice.

10

lau

15 Jan 2024

·

Stayed 2 nights

Bed was comfy, room seemed abit dated for a new hotel. Hinges of the shower were creaking and lots of dirt under the sink. Hotel had terrible access road as we were driving, and parking was not available and had to park at govt issued parking on the road side. A car next to us had its window smashed in one morning, and I guess that shows the lack of safety without own compound.

10

NORHAYATI

16 Dec 2022

·

Stayed 19,341 nights

Staff so friendly and helpful. Recommended. No parking provided by the Hotel.

10

Brendan

10 Oct 2025

·

Stayed 4 nights

The room was clean and comfortable with the two for drinking water a huge benefit. The breakfast buffet was good quality with a good mixture of local and western foods. Eggs cooked to order was a huge plus too. The rooftop pool and restaurant were lovely in the evening when the sun was setting. I ate here twice and the quality was great and staff very friendly

8

Alex Fong

11 Dec 2023

·

Stayed 2 nights

Staff are helpful and friendly.. would be good if can provide parking space.

6

Julie-ann

4 Jul 2023

·

Stayed 4 nights

Was our first time to Kota Kinabalu and the room we were given was dissappointing as I specifically picked this location to have a sea view, might have been my fault for not reading the rooms correctly but the hotel didnt seem busy so we could have been moved but we were not. The foyer was welcoming but once up onto the floors the presentation here is in need of a refurbishment. Rooms not very sound proof and door do not soft close so the comings and goings of others was very loud at all hours. Pool area was the best view and staff their were extremely friendly and helpful. Would stay again but would make sure to get a better room.

6

Cheryl

31 Mar 2023

·

Stayed 2 nights

Other reviews are accurate...very run down. Is not 4 star. Windows didnt open and were filthy but as i looked out over a void into eindows about 3m away, jstvas well! First room and corridor stank of cigarette smoke in a non smoking hotel. Eventually got a new room but staff not at all concerned and didnt believe me as 'no smoking in hotel'! Italian wasnt open. Breakfast not great especially for veggies/vegans. Good they have water filtervtaps and toiletry regills...not so mych the drntal kurs though. Worst thing...no soundproofing. Can hear everything in next room and was woken up by the sound of coughing. Pool was pleasant but rooftop restaurant dreadful.

10

Tony

26 Dec 2025

·

Stayed 3 nights

Staff very friendly and helpful. Clean and great that filtered water available in room

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: some rooms are clean, but multiple reviews cite dirty windows, lingering smells, hair or stains, leaks, and occasional drainage issues. Housekeeping consistency is a recurring concern.

Related guest reviews

6

Morgan

28 Jan 2023

·

Stayed 2 nights

Hotel is dated and not the cleanest. But the location is pretty good, as many things are within walking distance. I feel like for the price we paid this was fine, but don't come in with high expectations.

6

HO MAN

29 Apr 2024

·

Stayed 5 nights

位置一流，出行及飲食購物都方便，我訂了5晚高級大床房，相片顯示有大落地窗近床邊，但被安排住尾二房，窗戶極小及完全冇景，感覺被欺騙，加上浴室衛生不理想，隔音亦極差，絕不推介。

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2

Manish

28 Oct 2025

·

Stayed 1 night

Don't want to give even 1 Star. Allocated room was not clean, got a new room which was pretty much the same. Windows were disgusting with 90% covered with limescale or something, wobbly taps, then the AC wasn’t working. I had to stay up till around midnight till the maintenance guy fixed it. To top it off, at breakfast, just one guy in the egg station catering to a restaurant full of people. The guy was slower than sloth bear. To summarize, WILL NEVER EVER STAY HERE again.

4

Michael

13 Dec 2022

·

Stayed 3 nights

Very disappointing. Property was in bad condition and room was dirty. Asked to change rooms and new room was similarly dirty and poorly maintained.

6

Wai Ling

20 Apr 2024

·

Stayed 6 nights

優点：交通方便，近出島碼頭，附近餐廳多，近夜市缺點：早餐選擇少，變化少泳池今次比上次衛生差，沙灘椅之前（6個月前）有7張，其中三張藍色長椅質素都己經很差，藍色綱布完全下陷，躺下全接解在鐵支，今次首兩天只剩兩張沙椅(藍色)，之後全都搬走，只可躺在地上，感覺很不舒服房間今次發現很多長頭髮，連床上都發現有，牀單有污漬，朋友房間用完沖涼液都沒有加

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6

Cheryl

31 Mar 2023

·

Stayed 2 nights

Other reviews are accurate...very run down. Is not 4 star. Windows didnt open and were filthy but as i looked out over a void into eindows about 3m away, jstvas well! First room and corridor stank of cigarette smoke in a non smoking hotel. Eventually got a new room but staff not at all concerned and didnt believe me as 'no smoking in hotel'! Italian wasnt open. Breakfast not great especially for veggies/vegans. Good they have water filtervtaps and toiletry regills...not so mych the drntal kurs though. Worst thing...no soundproofing. Can hear everything in next room and was woken up by the sound of coughing. Pool was pleasant but rooftop restaurant dreadful.

10

Tony

26 Dec 2025

·

Stayed 3 nights

Staff very friendly and helpful. Clean and great that filtered water available in room

4

satoshi

15 Aug 2024

·

Stayed 4 nights

The floor of toilet, and sink area are wet every time due to water leakage.

6

utako

4 Apr 2024

·

Stayed 3 nights

シャワー室の一つが排水溝の匂いがした。

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4

NOEL

22 Nov 2023

·

Stayed 3 nights

1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier) 2. Shower hose was broken for both rooms upon check in. 3. Toilet bowl blocked on 1st day check in. 4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest. 5. Cloth hangers are not in good condition. 6. Room is small and no privacy for toilet and bathroom.

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AI-generated summary based on recent guest reviews

Rooms

Room experiences vary from spacious suites and comfy beds to smaller spaces with dated fittings. Several reviews report thin walls, weekend traffic noise, and bathroom layouts offering limited privacy.

Related guest reviews

8

Yog Gin

10 Mar 2024

·

Stayed 3 nights

Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.

6

HIROYUKI

11 Nov 2025

·

Stayed 4 nights

まずスタッフの対応はすばらしい！スーパーやレストランも近くにあり困ることはない。ただ、施設が古いこともあるのか隣りの部屋の話声がうるさいくらい聞こえる。朝食は麺コーナーやエッグコーナーがあるが、他メニューが変わり映えしなく飽きてしまった。

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10

Yu Hsien

8 Feb 2023

·

Stayed 3 nights

We stayed here for 3 nights and we had a great time. The suite had three bedrooms and the service staff cleaned our used plates, which we really appreciated. The location is excellent since it is right beside the Jesselton Point Ferry Terminal, which greatly facilitates our trips to adjacent islands. And it is very close to the Gaya Sunday Market. The location is unbeatable. The room is clean and spacious.

10

Susan

4 Oct 2025

·

Stayed 3 nights

Great locations. Close to shopping and dining. The room is small. No privacy in the bathroom. Pool area is nice.

8

Siu Wai

12 Dec 2023

·

Stayed 7 nights

步行購物、食肆方便,星期五、六晚上,在房間聽到很大汽車經過聲音

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6

Julie-ann

4 Jul 2023

·

Stayed 4 nights

Was our first time to Kota Kinabalu and the room we were given was dissappointing as I specifically picked this location to have a sea view, might have been my fault for not reading the rooms correctly but the hotel didnt seem busy so we could have been moved but we were not. The foyer was welcoming but once up onto the floors the presentation here is in need of a refurbishment. Rooms not very sound proof and door do not soft close so the comings and goings of others was very loud at all hours. Pool area was the best view and staff their were extremely friendly and helpful. Would stay again but would make sure to get a better room.

6

Cheryl

31 Mar 2023

·

Stayed 2 nights

Other reviews are accurate...very run down. Is not 4 star. Windows didnt open and were filthy but as i looked out over a void into eindows about 3m away, jstvas well! First room and corridor stank of cigarette smoke in a non smoking hotel. Eventually got a new room but staff not at all concerned and didnt believe me as 'no smoking in hotel'! Italian wasnt open. Breakfast not great especially for veggies/vegans. Good they have water filtervtaps and toiletry regills...not so mych the drntal kurs though. Worst thing...no soundproofing. Can hear everything in next room and was woken up by the sound of coughing. Pool was pleasant but rooftop restaurant dreadful.

10

Lutfi

6 Nov 2025

·

Stayed 1 night

Courteous staff Spacious room/flat

8

Douglas

18 Jun 2023

·

Stayed 2 nights

The family room was awesome, the view to the harbor is nice, but: 1.The Wi-fi did not work, 2.they have no hand towels!?! 3.toilet paper finished on first use 4.the internal phone was broken 5.the breakfast was simple and paid apart.

4

NOEL

22 Nov 2023

·

Stayed 3 nights

1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier) 2. Shower hose was broken for both rooms upon check in. 3. Toilet bowl blocked on 1st day check in. 4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest. 5. Cloth hangers are not in good condition. 6. Room is small and no privacy for toilet and bathroom.

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Service

Staff are widely described as friendly and helpful. A few guests noted less proactive front-desk etiquette or limited assistance with requests.

Related guest reviews

8

Jesse

22 Jul 2024

·

Stayed 2 nights

Nice enough hotel. My wife has diabetic medication that needs to keep cool so we like to use freeze packs as we travel to keep the meds cold. The rooms don’t have a freezer and the hotel would not freeze the packs for us. Every other hotel in Borneo was willing to do this for us. Security guard out the front (Aidi) was very helpful and organised a taxi to get us to the airport when our Grab failed to pick us up. We are very greatful to him for ensuring we made it to the airport in time. Sister in law left her phone at the hotel and the staff kept it safe until we returned to pick it up a few days later. Again we were very grateful however I was a little surprised they didn’t contact us when they found it originally. We didn’t contact them for a few days after we realized where we had left it.

10

Francisco

6 Jan 2024

·

Stayed 4 nights

All the staff was very helpful and accommodating.

6

Koralalage

10 Dec 2022

·

Stayed 1 night

Hotel is marked 4 star, have stayed Mercure 4 star hotels before but this one was not that great, facilities are the same, Front office etiquette when we checked in was not polite enough perhaps through lack of training and ignorance Room curtains were so dirty looked like some left hand marks with smudges all over them, Buffet - plates were not clean, so dirty saw the food particles from previous use.almost every plate checked so bad Food options and quality so bad, not 4 star like a overnight motel type of food,

10

Dharmanandan

3 Dec 2022

·

Stayed 19,328 nights

Very well maintained and excellent front desk team.

10

Richard

23 Dec 2023

·

Stayed 3 nights

The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.

10

Brendan

10 Oct 2025

·

Stayed 4 nights

The room was clean and comfortable with the two for drinking water a huge benefit. The breakfast buffet was good quality with a good mixture of local and western foods. Eggs cooked to order was a huge plus too. The rooftop pool and restaurant were lovely in the evening when the sun was setting. I ate here twice and the quality was great and staff very friendly

10

Lepina

1 Oct 2025

·

Stayed 3 nights

This hotel is beer centrally located - the drive to the airport was average 20 mins; the Suria shopping mall is a 3-5 min walk and the boat docking port to the islands (gaya island; Sapi island etc) is also 5 mins walk. The staff were always really nice and smiling. The breakfast was definitely fresh and varied. I would recommend staying here and booking the sea view room.

10

Mohamed

11 Aug 2025

·

Stayed 2 nights

I truly enjoyed my stay at this charming hotel. The atmosphere was spacious and quaint, offering a peaceful retreat while still being incredibly convenient. Its location made it easy to access all parts of Kota Kinabalu, whether for sightseeing, dining, or shopping. The staff were warm and welcoming, and the overall experience was smooth and relaxing. Highly recommended for anyone looking for comfort and accessibility in one place!

10

Tony

26 Dec 2025

·

Stayed 3 nights

Staff very friendly and helpful. Clean and great that filtered water available in room

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Location

Excellent location near Jesselton Point ferry, Suria Sabah Mall, markets, and dining; most attractions are within an easy walk. Some street noise affects rooms facing busy roads.

Related guest reviews

8

Alice

19 Dec 2022

·

Stayed 1 night

Location is excellent, near big shopping mall and lots of eateries.

8

Yog Gin

10 Mar 2024

·

Stayed 3 nights

Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.

10

Jessica

28 Dec 2025

·

Stayed 10 nights

Staff friendly, close to the ferry and to Suria shopping centre. Short walk to main part of Gaya street

10

Miao

20 Aug 2025

·

Stayed 1 night

The hotel is very close to the mall and the harbour. We booked it mainly because we needed to take a dive course, and the price was a great deal. Breakfast was okay, and it was also conveniently close to all the restaurants we wanted to visit.

8

Yun Hung

1 Jul 2023

·

Stayed 9 nights

Good location

10

Lepina

1 Oct 2025

·

Stayed 3 nights

This hotel is beer centrally located - the drive to the airport was average 20 mins; the Suria shopping mall is a 3-5 min walk and the boat docking port to the islands (gaya island; Sapi island etc) is also 5 mins walk. The staff were always really nice and smiling. The breakfast was definitely fresh and varied. I would recommend staying here and booking the sea view room.

8

Hayato

14 Sept 2023

·

Stayed 3 nights

市街地の北に位置するが、ナイトマーケットや有名なレストランも多くて便利だった。

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10

Sakiko

10 Apr 2022

·

Stayed 1 night

徒歩でモールに行けるので便利

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8

c h

9 Feb 2024

·

Stayed 1 night

近碼頭

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10

Miao

5 Aug 2025

·

Stayed 4 nights

The location is great—very close to Jesselton Harbor. We booked the OWD course, so it was super convenient for us—only a 3‑minute walk. There’s also a big shopping mall nearby, plus it’s easy to find the durian street, fruit market, and seafood market. The hotel price is quite cheap, and it’s clean enough. It could be a bit better, but overall, it’s all good.

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Dining

Breakfast quality ranges from varied and tasty to limited or mediocre. A couple of reviews mention restaurant schedule or availability issues and mixed experiences at the rooftop venue.

Related guest reviews

10

Jose

24 Sept 2024

·

Stayed 1 night

Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)

2

Manish

28 Oct 2025

·

Stayed 1 night

Don't want to give even 1 Star. Allocated room was not clean, got a new room which was pretty much the same. Windows were disgusting with 90% covered with limescale or something, wobbly taps, then the AC wasn’t working. I had to stay up till around midnight till the maintenance guy fixed it. To top it off, at breakfast, just one guy in the egg station catering to a restaurant full of people. The guy was slower than sloth bear. To summarize, WILL NEVER EVER STAY HERE again.

10

Noorshafiq

28 Sept 2023

·

Stayed 3 nights

All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.

6

Koralalage

10 Dec 2022

·

Stayed 1 night

Hotel is marked 4 star, have stayed Mercure 4 star hotels before but this one was not that great, facilities are the same, Front office etiquette when we checked in was not polite enough perhaps through lack of training and ignorance Room curtains were so dirty looked like some left hand marks with smudges all over them, Buffet - plates were not clean, so dirty saw the food particles from previous use.almost every plate checked so bad Food options and quality so bad, not 4 star like a overnight motel type of food,

10

TINA

9 Apr 2025

·

Stayed 1 night

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.

6

Wai Ling

20 Apr 2024

·

Stayed 6 nights

優点：交通方便，近出島碼頭，附近餐廳多，近夜市缺點：早餐選擇少，變化少泳池今次比上次衛生差，沙灘椅之前（6個月前）有7張，其中三張藍色長椅質素都己經很差，藍色綱布完全下陷，躺下全接解在鐵支，今次首兩天只剩兩張沙椅(藍色)，之後全都搬走，只可躺在地上，感覺很不舒服房間今次發現很多長頭髮，連床上都發現有，牀單有污漬，朋友房間用完沖涼液都沒有加

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10

Miao

20 Aug 2025

·

Stayed 1 night

The hotel is very close to the mall and the harbour. We booked it mainly because we needed to take a dive course, and the price was a great deal. Breakfast was okay, and it was also conveniently close to all the restaurants we wanted to visit.

10

Brendan

10 Oct 2025

·

Stayed 4 nights

The room was clean and comfortable with the two for drinking water a huge benefit. The breakfast buffet was good quality with a good mixture of local and western foods. Eggs cooked to order was a huge plus too. The rooftop pool and restaurant were lovely in the evening when the sun was setting. I ate here twice and the quality was great and staff very friendly

10

Lepina

1 Oct 2025

·

Stayed 3 nights

This hotel is beer centrally located - the drive to the airport was average 20 mins; the Suria shopping mall is a 3-5 min walk and the boat docking port to the islands (gaya island; Sapi island etc) is also 5 mins walk. The staff were always really nice and smiling. The breakfast was definitely fresh and varied. I would recommend staying here and booking the sea view room.

6

Cheryl

31 Mar 2023

·

Stayed 2 nights

Other reviews are accurate...very run down. Is not 4 star. Windows didnt open and were filthy but as i looked out over a void into eindows about 3m away, jstvas well! First room and corridor stank of cigarette smoke in a non smoking hotel. Eventually got a new room but staff not at all concerned and didnt believe me as 'no smoking in hotel'! Italian wasnt open. Breakfast not great especially for veggies/vegans. Good they have water filtervtaps and toiletry regills...not so mych the drntal kurs though. Worst thing...no soundproofing. Can hear everything in next room and was woken up by the sound of coughing. Pool was pleasant but rooftop restaurant dreadful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14 $63	15 $60	16 $48	17 $41
18 $32	19 $41	20 $41	21 $41	22 $52	23 $52	24 $58
25 $52	26 $52	27 $52	28 $52	29 $52	30 $52	31 $52

Su	Mo	Tu	We	Th	Fr	Sa
1 $52	2 $52	3 $52	4 $52	5 $52	6 $52	7 $52
8 $52	9 $52	10 $58	11 $52	12 $58	13 $52	14 $52
15 $52	16 $52	17 $52	18 $52	19 $52	20 $52	21 $52
22 $52	23 $52	24 $52	25 $52	26 $52	27 $52	28 $52
29 $52	30 $52

Mercure Kota Kinabalu City Centre

Prices for Mercure Kota Kinabalu City Centre

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About this property

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Suite, 2 Bedrooms

Suite, 1 Bedroom

Superior Room, 1 King Bed

Superior Room, 2 Twin Beds

Executive Suite, 1 King Bed

Suite, 3 Bedrooms

Guest reviews of Mercure Kota Kinabalu City Centre

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What guests think

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