Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee of approximately MYR 80 for adults and MYR 40 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for an additional fee, and guests can request this at the front desk.

Are airport shuttle services available?

Yes, airport shuttle services are available. Guests can arrange transfers through the property, and pricing details can be confirmed at the time of booking.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details should be confirmed with the property prior to arrival.

What is the location of the property in relation to key landmarks?

The property is located in Downtown Kota Kinabalu, within a 5-minute walk of Sutera Harbour and 2 minutes by car from Sabah State Mosque. It is approximately 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. The pool is seasonal and operational hours may vary.

What are the hotel's policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MYR 180 per night. Advance request or confirmation may be required for availability.

The Pacific Sutera Hotel in Kota Kinabalu

Average nightly price at The Pacific Sutera Hotel by month, last 12 months (USD)
Month	Average price
January	US$114
February	US$157
March	US$94
April	US$99
May	US$117
June	US$108
July	US$164
August	US$194
September	US$152
October	US$151
November	US$141
December	US$124

What guests think

At The Pacific Sutera Hotel, guests highlight relaxing resort grounds with large pools and sea views, and a convenient location near the marina, city and airport, while praising friendly staff but noting service can be inconsistent.

Some rooms feel dated, with occasional noise, unreliable evening Wi-Fi and limited TV channels, plus recurring maintenance issues like weak flushing or drainage. Breakfast and on-site meals are often praised for variety and taste, though a few guests reported limited restaurant choices or food kept lukewarm. A practical choice for families and holidaymakers seeking convenience on the water.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pools are a highlight, with access to the Magellan Sutera pool also available. The beach is small and feedback on its cleanliness ranges from clean to needing more upkeep.

Related guest reviews

10

hye kyung

28 Jul 2024

·

Stayed 4 nights

후기가 별루여서 걱정했는데 전 너무 괜찮았어요~~ 화장실 배수가 잘안돼서 물이 잘안빠진거빼곤 ㅋㅋㅋ 가격저렴하구 수영장 크고 너무 좋았어요~~ 아이가 수영장에서 나오지를 않았어요 계속 놀구싶다구👍 아 조식은 ㅋㅋㅋ 그냥그랬으나 수영장과 리조트내 조경이 예뻐서 최고에요 별다섯개☆☆☆☆☆

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8

JUNGWON

16 Sept 2023

·

Stayed 3 nights

오래되었지만 깔끔하고 친절하고 좋았어요 다른 호텔 수영장도 이용할 수 있는 것도 큰 장점인것같습니다

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8

Lorelay

13 May 2024

·

Stayed 1 night

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.

8

Kim Chong

7 Jul 2023

·

Stayed 2 nights

We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.

10

Takayuki

27 Nov 2023

·

Stayed 6 nights

すでにこのホテルに４度宿泊しております。コロナ禍で 5年振りで利用しました。部屋のリノベーションされ\u3000快適に滞在しました。ベルキャプテンの対応も\u3000早く親切である。また、レストランのスタッフの笑顔が良く気持ちが良かったです。ゴルフ場のスタッフは丁寧に案内してくれました。更に、ルームクリーニングは親切に対応され、タオルの追加、アダプターを依頼しても早い対応に関心しました。早朝5時から隣室で大声でカラオケをやっている韓国人には悩まされました・・・・？\u3000\u3000

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10

Elaine

18 Jun 2023

·

Stayed 4 nights

Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.

10

Fai

5 Jul 2024

·

Stayed 2 nights

Access Location Beach

8

francois-xavier le

22 Aug 2024

·

Stayed 5 nights

an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned

10

FAITH

22 Apr 2024

·

Stayed 1 night

A resort for relaxing and chill…

8

??

7 May 2023

·

Stayed 2 nights

전반적으로 깔끔했구요. 마젤란 수영장까지 이용할수있어서 너무 좋았어요. 수온도 놀기 너무 좋았어요. 시내쪽과는 거리가 있어요.

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Cleanliness

Housekeeping is generally reliable and several guests found rooms very clean, but maintenance issues recur, including toilet flushing/drainage problems and, in one case, being moved into an uncleaned room.

Related guest reviews

10

hye kyung

28 Jul 2024

·

Stayed 4 nights

후기가 별루여서 걱정했는데 전 너무 괜찮았어요~~ 화장실 배수가 잘안돼서 물이 잘안빠진거빼곤 ㅋㅋㅋ 가격저렴하구 수영장 크고 너무 좋았어요~~ 아이가 수영장에서 나오지를 않았어요 계속 놀구싶다구👍 아 조식은 ㅋㅋㅋ 그냥그랬으나 수영장과 리조트내 조경이 예뻐서 최고에요 별다섯개☆☆☆☆☆

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6

SO YEON

18 Jul 2023

·

Stayed 4 nights

hope for more clean

2

SACHIKO

12 Feb 2026

·

Stayed 1 night

エグゼクティブルームを利用したが、クラブラウンジが営業してなく、利用できなかった。トイレ水洗が不具合で水が流れっぱなしになる。バスタブ栓が漏れる。TVのリモコンが２つとも壊れており、交換して貰えず。価格

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10

??

22 Aug 2023

·

Stayed 3 nights

직원분들 모두 너무 친절하시고 객실상태도 깨끗해서 4박동안 잘 쉬다 왔습니다. 수영장도 너무 좋았구요, 다만 조식이 조그 아쉬웠어요.

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8

Susan

5 Nov 2025

·

Stayed 19 nights

Very friendly staff Cleaning room every day with fresh towels

2

Maher

19 Jun 2024

·

Stayed 1 night

The worst hotel I have ever stayed in. The hotel is old, staff are not kind at all. The emergancy alrm was rining during the whole night. Bathroom was blocked and asked to fix it out many times but they sent someone after 3 hours and it was still not working.

10

Takayuki

27 Nov 2023

·

Stayed 6 nights

すでにこのホテルに４度宿泊しております。コロナ禍で 5年振りで利用しました。部屋のリノベーションされ\u3000快適に滞在しました。ベルキャプテンの対応も\u3000早く親切である。また、レストランのスタッフの笑顔が良く気持ちが良かったです。ゴルフ場のスタッフは丁寧に案内してくれました。更に、ルームクリーニングは親切に対応され、タオルの追加、アダプターを依頼しても早い対応に関心しました。早朝5時から隣室で大声でカラオケをやっている韓国人には悩まされました・・・・？\u3000\u3000

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10

Nam Wook

8 Oct 2024

·

Stayed 3 nights

깔끔하고 괜찮아요 약간 낡은거 빼고는 괜찮아요

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8

JONGUI

26 Aug 2023

·

Stayed 3 nights

중간에 방을 바꿨는데 청소도 안되어있는 방으로 바꿔줘서 또 다시 바꿨습니다...

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10

Colby

1 Jun 2025

·

Stayed 1 night

Fantastic dinner and breakfast, beautiful property, super clean

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Rooms

Many rooms are spacious and comfortable with impressive sea views, but decor can feel dated. Some report poor soundproofing, limited TV channels and evening Wi-Fi issues.

Related guest reviews

10

Ling

16 Jun 2022

·

Stayed 2 nights

Hotel with very good security. Room is clean and spacious. A lot of greenery with beautiful sea view. Breakfast is good and location of the hotel is very convenient to travel to the city.

10

nurulasyikin

31 May 2022

·

Stayed 2 nights

Love the nature,the cozy room,and the majestic sunset

10

Andrea

16 Sept 2022

·

Stayed 7 nights

Lovely upmarket hotel/ resort. Great breakfast every morning with lots of options and different choices each day. Staff were friendly and welcoming .the pool was clean was fantastic. Lots of sunny and also shaded seating options. The bed was comfortable. Rooms spacious. We enjoyed the high tea, food was lovely and the veiws amazing. Dinner one night in the restaurant was lux. Food amazing, our server ' Karen' was so friendly and was attentive. We had a nice chat too. Overall a really nice place to stay. Highly recommended.

8

byunghyun

17 Aug 2024

·

Stayed 7 nights

전반적으로는 매우 만족했습니다 다만 두 가지 정도 불만을 표하고 싶습니다 하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것 그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다 작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다

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10

Takayuki

27 Nov 2023

·

Stayed 6 nights

すでにこのホテルに４度宿泊しております。コロナ禍で 5年振りで利用しました。部屋のリノベーションされ\u3000快適に滞在しました。ベルキャプテンの対応も\u3000早く親切である。また、レストランのスタッフの笑顔が良く気持ちが良かったです。ゴルフ場のスタッフは丁寧に案内してくれました。更に、ルームクリーニングは親切に対応され、タオルの追加、アダプターを依頼しても早い対応に関心しました。早朝5時から隣室で大声でカラオケをやっている韓国人には悩まされました・・・・？\u3000\u3000

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6

Wan Masjaina

3 Jun 2025

·

Stayed 5 nights

Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.

8

Kwai Peng Winnie

28 Jul 2024

·

Stayed 4 nights

All acceptable except for the TV programme is very limited

6

FU

27 Sept 2025

·

Stayed 2 nights

the lobby is very old. WiFi wasn’t usable in the evening and the service line can’t get through for 1hr time. I have to head down to reception to get support. Room was ok.

8

kenny

20 Jun 2024

·

Stayed 1 night

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.

8

francois-xavier le

22 Aug 2024

·

Stayed 5 nights

an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned

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Service

Many guests praise friendly, helpful staff and smooth check-in, yet service quality is inconsistent. Reports include unprofessional reception, mishandled payments or extensions, and slow or unresponsive support at times.

Related guest reviews

2

David

17 May 2025

·

Stayed 2 nights

No proper restaurants. Bad customer service

10

Douglas

29 Sept 2023

·

Stayed 1 night

Very helpful and efficient staff

6

Wan Masjaina

24 May 2025

·

Stayed 3 nights

I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.

8

Susan

5 Nov 2025

·

Stayed 19 nights

Very friendly staff Cleaning room every day with fresh towels

6

Wan Masjaina

3 Jun 2025

·

Stayed 5 nights

Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.

4

hau woon

22 Aug 2024

·

Stayed 2 nights

Unprofessional reception service.

6

Renee

29 Nov 2023

·

Stayed 3 nights

Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax

10

Jeevaraj

8 Dec 2024

·

Stayed 2 nights

Excellent staff assistance

10

Juariyah

11 Jul 2025

·

Stayed 2 nights

Smooth check in process and beautiful place.

10

jason

31 May 2024

·

Stayed 1 night

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work

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Location

Convenient for city access, malls and the airport, and right by the marina for island trips and sunsets. A few note it sits a bit away from the city center.

Related guest reviews

8

??

30 Oct 2023

·

Stayed 2 nights

수영장과 조식 좋았음. 시내가 가까워 시내 관광 및 쇼핑이 편리했음.

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10

Ling

16 Jun 2022

·

Stayed 2 nights

Hotel with very good security. Room is clean and spacious. A lot of greenery with beautiful sea view. Breakfast is good and location of the hotel is very convenient to travel to the city.

8

Nicole

1 Jan 2023

·

Stayed 19,356 nights

Decent hotel, although was only there for a short overnight stay. Grocery and food is a convenient short walk across the street.

10

Julie

3 Feb 2025

·

Stayed 2 nights

very good location,friendly.and helpful staff it woulf be better can provide some instant coffee or tea bags in room daily, ij.general we enjoyef our staying. thanks !

10

Elaine

18 Jun 2023

·

Stayed 4 nights

Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.

10

WIN

23 Jan 2023

·

Stayed 1 night

Very nice place conveniently located in KK.

10

Gerrad De

18 Jul 2024

·

Stayed 3 nights

Convenient location close to local malls, attractions and the airport.

10

Fai

5 Jul 2024

·

Stayed 2 nights

Access Location Beach

8

francois-xavier le

22 Aug 2024

·

Stayed 5 nights

an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned

8

??

7 May 2023

·

Stayed 2 nights

전반적으로 깔끔했구요. 마젤란 수영장까지 이용할수있어서 너무 좋았어요. 수온도 놀기 너무 좋았어요. 시내쪽과는 거리가 있어요.

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Dining

Breakfast and dinners are often rated tasty with good variety and enjoyable high tea. Some guests, however, found restaurant options limited or noted lukewarm items and inconsistent food hygiene.

Related guest reviews

10

hye kyung

28 Jul 2024

·

Stayed 4 nights

후기가 별루여서 걱정했는데 전 너무 괜찮았어요~~ 화장실 배수가 잘안돼서 물이 잘안빠진거빼곤 ㅋㅋㅋ 가격저렴하구 수영장 크고 너무 좋았어요~~ 아이가 수영장에서 나오지를 않았어요 계속 놀구싶다구👍 아 조식은 ㅋㅋㅋ 그냥그랬으나 수영장과 리조트내 조경이 예뻐서 최고에요 별다섯개☆☆☆☆☆

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2

David

17 May 2025

·

Stayed 2 nights

Bad customer service. No proper restaurants.

2

David

17 May 2025

·

Stayed 2 nights

No proper restaurants. Bad customer service

8

Lorelay

13 May 2024

·

Stayed 1 night

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.

10

??

22 Aug 2023

·

Stayed 3 nights

직원분들 모두 너무 친절하시고 객실상태도 깨끗해서 4박동안 잘 쉬다 왔습니다. 수영장도 너무 좋았구요, 다만 조식이 조그 아쉬웠어요.

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10

Andrea

16 Sept 2022

·

Stayed 7 nights

Lovely upmarket hotel/ resort. Great breakfast every morning with lots of options and different choices each day. Staff were friendly and welcoming .the pool was clean was fantastic. Lots of sunny and also shaded seating options. The bed was comfortable. Rooms spacious. We enjoyed the high tea, food was lovely and the veiws amazing. Dinner one night in the restaurant was lux. Food amazing, our server ' Karen' was so friendly and was attentive. We had a nice chat too. Overall a really nice place to stay. Highly recommended.

10

Elaine

18 Jun 2023

·

Stayed 4 nights

Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.

6

Renee

29 Nov 2023

·

Stayed 3 nights

Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax

8

francois-xavier le

22 Aug 2024

·

Stayed 5 nights

an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned

10

Colby

1 Jun 2025

·

Stayed 1 night

Fantastic dinner and breakfast, beautiful property, super clean

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14 $201	15 $125	16 $121	17 $118
18 $96	19 $98	20 $85	21 $85	22 $87	23 $88	24 $126
25 $87	26 $88	27 $87	28 $87	29 $88	30 $102	31 $87

Su	Mo	Tu	We	Th	Fr	Sa
1 $88	2 $87	3 $87	4 $87	5 $88	6 $87	7 $88
8 $88	9 $87	10 $87	11 $87	12 $87	13 $89	14 $87
15 $87	16 $87	17 $87	18 $88	19 $87	20 $87	21 $88
22 $87	23 $88	24 $88	25 $88	26 $88	27 $87	28 $97
29 $87	30 $87

The Pacific Sutera Hotel

Prices for The Pacific Sutera Hotel

Monthly average prices

About this property

Location

Room options

Deluxe Sea View

Premium Sea View King

Premium Twin

Premium King

Pacific Junior Suite

Pacific Executive Suite

Deluxe Sea View King

Deluxe Twin

Premium Sea View Twin

Family Room

Deluxe King

Guest reviews of The Pacific Sutera Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Pacific Sutera Hotel

Prices for upcoming dates