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The Pacific Sutera Hotel - Image 1
The Pacific Sutera Hotel - Room
The Pacific Sutera Hotel - Room
The Pacific Sutera Hotel - View from room
The Pacific Sutera Hotel - Reception

The Pacific Sutera Hotel

Amenities

  • Parking

  • Airport shuttle

  • Restaurant

  • Swimming pool

  • Business Center

  • Room Service

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Property description

Relax at the full-service spa, where you can enjoy massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless internet ac...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At The Pacific Sutera Hotel, guests highlight relaxing resort grounds with large pools and sea views, and a convenient location near the marina, city and airport, while praising friendly staff but noting service can be inconsistent.

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Facilities

Good

Cleanliness

Mixed

Rooms

Mixed

Service

Inconsistent

Location

Convenient

Dining

Inconsistent

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8

Trein

IAN-logo

4 weeks ago

·

Stayed 4 nights

A lovely hotel by the waterfront with an amazing view of yachts and the islands. All meals are in the buffet restaurant that provides a huge choice of local dishes and some international food. There is a tiny bar by the waterfront that serves simple food in the evenings. Excellent service staff and ambience. The hotel is just 15 minutes from the airport and 10 minutes to shopping malls, served by the hotel's free shuttle bus. Grab to the city is easy to get and inexpensive. Very convenient location. A hassle-free stay at this lovely hotel.
A lovely hotel by the waterfront with an amazing view of yachts and the islands. All meals are in the buffet restaurant that provides a huge choice of local dishes and some international food. There is a tiny bar by the waterfront that serves simple food in the evenings. Excellent service staff and ambience. The hotel is just 15 minutes from the airport and 10 minutes to shopping malls, served by the hotel's free shuttle bus. Grab to the city is easy to get and inexpensive. Very convenient location. A hassle-free stay at this lovely hotel.
8

Kok Weng

IAN-logo

4 weeks ago

·

Stayed 3 nights

The hotel is old but reasonable maintained. However the bath area is in urgent need for refurbishment/renovation - hand bidet holder is loose, WC takes ages to refill after a flush. For a claimed 5-star hotel: one will be hard-pressed to find toilet tissue that is any thinner, only 1 tissue box, the mattress is old and sunken giving poor back support, TV only 40-inch. One plus point is that their electrical switch controls have been wired well, unlike some hotels where it is totally confusing.
The hotel is old but reasonable maintained. However the bath area is in urgent need for refurbishment/renovation - hand bidet holder is loose, WC takes ages to refill after a flush. For a claimed 5-star hotel: one will be hard-pressed to find toilet tissue that is any thinner, only 1 tissue box, the mattress is old and sunken giving poor back support, TV only 40-inch. One plus point is that their electrical switch controls have been wired well, unlike some hotels where it is totally confusing.
2

Andrea

IAN-logo

21 Mar 2026

·

Stayed 5 nights

The shower in our room looked like it had not been cleaned for a year!
The shower in our room looked like it had not been cleaned for a year!
10

Nicolas

IAN-logo

14 Mar 2026

·

Stayed 3 nights

Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc… We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell. Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort
Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc… We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell. Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort
10

Man Hin

IAN-logo

13 Jan 2026

·

Stayed 3 nights

Nice environment
Nice environment
No 1 Sutera Harbour Boulavard, Kampung Sembulan Baru, Kota Kinabalu, Kota Kinabalu District, Sabah, Malaysia

Location

Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within 2 minutes by car from Sabah State Mosque. This beach resort is 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera.

Sutera Harbour(0.2 Miles)

Gleneagles Hospital(0.6 Miles)

Sabah State Mosque(0.9 Miles)

Imago Shopping Mall(0.9 Miles)

Kota Kinabalu Esplanade(1.1 Miles)

Plaza Wawasan(1.1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Yes, free self-parking is available on-site. However, parking is limited.

Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee of approximately MYR 80 for adults and MYR 40 for children.

No pets and no service animals are allowed at this property.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for an additional fee, and guests can request this at the front desk.

Yes, airport shuttle services are available. Guests can arrange transfers through the property, and pricing details can be confirmed at the time of booking.

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details should be confirmed with the property prior to arrival.

The property is located in Downtown Kota Kinabalu, within a 5-minute walk of Sutera Harbour and 2 minutes by car from Sabah State Mosque. It is approximately 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera.

Yes, the property features an outdoor swimming pool. The pool is seasonal and operational hours may vary.

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of MYR 180 per night. Advance request or confirmation may be required for availability.

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