The Magellan Sutera Resort

Amazin breakfast. See wiev.

Large spacious resort complex - excellent facilities - clean & well decorated communal areas (lobby, restaurant, poolside, gardens). Even though it was a large resort with many people, it didn’t feel claustrophobic and it was very quiet throughout the day and night. All staff were so friendly, pleasant & helpful. On initial inspection of the room, it was spacious & very well presented - good quality fabrics/curtains/bedding. Once settled in the room it was obvious the room was tired & sloppy and the room needed a good proper clean - flaky paint, chipped paintwork, dirty carpet, rotten wood, water damaged & faded marble, heavy layers of dust/dirty along the walls & floor, broken patio metal framed doors, dirty plastic chairs on the balcony. Bed was a bit too hard for my liking - but good quality sheets & bedding. Excellent shower pressure & lots of hot water. All in all - it was a lovely comfortable place to stay and I would stay again - however just be aware of the smaller details that doesnt make the resort 5star

Not bad

For the rate that this hotel charge (walk in rate was RM800) the hotel could do better in the following areas: 1. Wifi connection kept cutting off 2. Limited TV channel options. Poor TV resolution 3. Algae in the perimeter drain of the lap pool 4. Leaking plumbing fixtures in bathtub and at the valve to the toilet 5. Not up to 5 star hotel cleanliness 6. Air conditioner was out at their Strikers Bowl but luckily the first game (the only game we played was complimentary). Had to switch to different lanes several times because of malfunctions. Pros: 1. Staff was excellent and courteous 2. Breakfast options were excellent 3. Experience at Mandara Spa was excellent

Overall it was a good stay however I extended my stay for another night and the walk-in rate was RM800 or about USD200. For USD200, I expect the best from this hotel but the stay was not worth this rate. Wifi connection kept cutting off, the plumbing fixtures leak in the bath tub and to the toilet washlet. Lap pool could had algae on the drain along the perimeter of the pool. Staff however was really great. Breakfast food was great.