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Prana Boutique Hotel Tulum

From

55 $

/ Nacht

Prana Boutique Hotel Tulum - Image 1

Prana Boutique Hotel Tulum - Zimmer

Prana Boutique Hotel Tulum - Zimmer

Prana Boutique Hotel Tulum - Pool

Prana Boutique Hotel Tulum - Restaurant

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From

55 $

/ Nacht

Über diese Unterkunft

Entspann dich am Privatstrand oder nutz andere Freizeiteinrichtungen wie: Außenpool. Auch kostenloses WLAN und einen Concierge-Service bietet dieses Hotel.

Standort

Calle Asteroides, entre calle escorpión y Coba Sur, MZA 59 Lote 4-1, Stadtzentrum von Tulum, Tulum, Tulum, Bundesstaat Quintana Roo, Mexiko

Dos Aguas Park (0.5 Meilen)

Hunab Lifestyle Center (0.8 Meilen)

Jaguar Park (0.9 Meilen)

Krankenhaus von Tulum (0.9 Meilen)

Temple of Doom (1.6 Meilen)

Cenote Calavera (1.7 Meilen)

Weitere Informationen zum Ort

Zimmeroptionen

6

Premium-Studiosuite

Zimmerdetails

1 Großes Doppelbett

Anzahl Schlafplätze 2

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

8

Deluxe-Studiosuite

Zimmerdetails

1 Großes Doppelbett

und

1 Einzelbett

Anzahl Schlafplätze 3

Klimaanlage

WLAN (kostenlos)

TV

11

Elite-Zimmer

Zimmerdetails

1 Großes Doppelbett

Anzahl Schlafplätze 2

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

9

Luxury-Zimmer, 2 Queen-Betten

Zimmerdetails

2 Doppelbetten

Anzahl Schlafplätze 4

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

9

Executive-Zimmer

Zimmerdetails

1 Großes Doppelbett

Anzahl Schlafplätze 2

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

Gästebewertungen zu Prana Boutique Hotel Tulum

8.7

Fantastisch

Basierend auf 494 verifizierten Bewertungen

Wer übernachtet hier?

Paar

52%

Familie

19%

Gruppe

21%

Alleinreisende

7%

Was Gäste sagen

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Im Prana Boutique Hotel Tulum loben Reisende die hübsche, gartenähnliche Boutique-Atmosphäre und die zentrale Lage in der Stadt in der Nähe von Chedraui. Diese wird jedoch durch wiederkehrende Design-Eigenheiten (keine Badezimmertüren, Fenster mit Milchglas/Lichtdurchlässigkeit) und gelegentliche Lärmbelästigung durch Flure, Anlagen oder das nahegelegene Nachtleben beeinträchtigt.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Zentral gelegen

Gastronomie

War das hilfreich?

Was Gäste sagen

Im Prana Boutique Hotel Tulum loben Reisende die hübsche, gartenähnliche Boutique-Atmosphäre und die zentrale Lage in der Stadt in der Nähe von Chedraui. Diese wird jedoch durch wiederkehrende Design-Eigenheiten (keine Badezimmertüren, Fenster mit Milchglas/Lichtdurchlässigkeit) und gelegentliche Lärmbelästigung durch Flure, Anlagen oder das nahegelegene Nachtleben beeinträchtigt.

Viele Gäste loben das freundliche und hilfsbereite Personal und die im Allgemeinen sauberen Zimmer. Das Frühstück ist oft inbegriffen, aber die Auswahl ist begrenzt und der Service kann langsam sein; mehrere empfinden das Essen und die Getränke vor Ort außerdem als überteuert oder durchschnittlich. Die Pools und die Whirlpools auf dem Dach sind attraktiv, obwohl die Wartung und die Wassertemperatur bzw. die Sauberkeit unbeständig sind und gelegentliche Ausfälle oder strenge Gebühren für Handtücher einige Gäste frustrieren. Erwarten Sie eine stilvolle, komfortable Basis mit Abstrichen bei Privatsphäre und Beständigkeit.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Zentral gelegen

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Gäste genießen die üppige Gartenanlage, den Whirlpool-Bereich auf dem Dach und den Hauptpool, aber in mehreren Bewertungen werden unbeständige Sauberkeit/Wartung der Pools und kalte Whirlpools, gelegentliche Strom- oder Wasserausfälle, begrenzte Parkmöglichkeiten und ein zeitweise außer Betrieb befindlicher Aufzug erwähnt.

Ähnliche Gästebewertungen

6

Sina

25. Juni 2024

·

Aufenthalt am 2 Nächte

Nice and clean rooms. The pool was super dirty. You can tell it hasn’t been cleaned in months.

Nice and clean rooms. The pool was super dirty. You can tell it hasn’t been cleaned in months.

8

Annette

5. Okt. 2025

·

Aufenthalt am 4 Nächte

We did not use the pool as it always looks a little funky, stagnant. Grounds are beautiful except where you park the bikes, it’s filthy and lots of ants. We would have preferred an upper level room like our last stay, but we were not given a choice and received a ground floor room with no view.

We did not use the pool as it always looks a little funky, stagnant. Grounds are beautiful except where you park the bikes, it’s filthy and lots of ants. We would have preferred an upper level room like our last stay, but we were not given a choice and received a ground floor room with no view.

8

hamideh

26. Nov. 2025

·

Aufenthalt am 5 Nächte

The room was clean and in general we liked the hotel and its neighborhood. However, when we entered they asked us to pay 285 peso and they said it is extra tax. I fully paid everything through hotel.com so not sure what that extra tax was. There are five jacuzzi in the hotel but none of them has hot water. We asked them if they can increase the temperature and they said no. We asked them if we can late check out and leave the room at 1pm instead of 12 and they said no or it is possible with extra pay. After I returned to my room they said we can stay one hour longer.

The room was clean and in general we liked the hotel and its neighborhood. However, when we entered they asked us to pay 285 peso and they said it is extra tax. I fully paid everything through hotel.com so not sure what that extra tax was. There are five jacuzzi in the hotel but none of them has hot water. We asked them if they can increase the temperature and they said no. We asked them if we can late check out and leave the room at 1pm instead of 12 and they said no or it is possible with extra pay. After I returned to my room they said we can stay one hour longer.

4

Savanna

9. Okt. 2025

·

Aufenthalt am 6 Nächte

Hotel didn’t have much going on and barely people staying. The pool was dirty and not cleaned all 5 days there. Food was mediocre

Hotel didn’t have much going on and barely people staying. The pool was dirty and not cleaned all 5 days there. Food was mediocre

8

Victoria

24. Apr. 2025

·

Aufenthalt am 5 Nächte

Our stay was overall very enjoyable. The staff were excellent and very attentive to any queries and concerns. The room was very comfortable as well. My only two critiques is that the pool could be maintained more consistently and that there are more affordable meal options for dinner at the hotel restaurant.

Our stay was overall very enjoyable. The staff were excellent and very attentive to any queries and concerns. The room was very comfortable as well. My only two critiques is that the pool could be maintained more consistently and that there are more affordable meal options for dinner at the hotel restaurant.

8

Martin

24. Mai 2024

·

Aufenthalt am 1 Nacht

Property was great, however the pool was under renovation. We arrived at night, the bar tender on the roof top wasn’t there when we arrived, we had to wait for him and for the staff to turn on the jacuzzi. We found the drinks to be expensive $300 pesos per drink, but I guess that’s average in Tulum?!?

Property was great, however the pool was under renovation. We arrived at night, the bar tender on the roof top wasn’t there when we arrived, we had to wait for him and for the staff to turn on the jacuzzi. We found the drinks to be expensive $300 pesos per drink, but I guess that’s average in Tulum?!?

8

Novina

1. Apr. 2025

·

Aufenthalt am 3 Nächte

We stayed for 3 nights in March 2025. Our room with the jacuzzi/pool outside was nice. Our room pool outside can be cleaner. Also missing some crucial details you normally expect in a hotel room, a full length mirror is not found in the v room. There's no gym for this hotel which i know but i just asked for a yoga mat which seems like a normal thing most hotels provide they just straight out told me no. We had no water for 2-3 hours one afternoon and was not given notice. When we inquired they said they were doing maintenance and it would be back in 10-15 minutes. Fair enough. But we waited almost 3 hours, we just came from the ocean and early could use a shower. They were polite but didn't try to do anything to compensate. Overall it was OK for the price but i would not stay there again.

We stayed for 3 nights in March 2025. Our room with the jacuzzi/pool outside was nice. Our room pool outside can be cleaner. Also missing some crucial details you normally expect in a hotel room, a full length mirror is not found in the v room. There's no gym for this hotel which i know but i just asked for a yoga mat which seems like a normal thing most hotels provide they just straight out told me no. We had no water for 2-3 hours one afternoon and was not given notice. When we inquired they said they were doing maintenance and it would be back in 10-15 minutes. Fair enough. But we waited almost 3 hours, we just came from the ocean and early could use a shower. They were polite but didn't try to do anything to compensate. Overall it was OK for the price but i would not stay there again.

6

Leslie

7. Juli 2025

·

Aufenthalt am 4 Nächte

Overall I would rate our experience here a 5/10. When we arrived, we had one person in front of us checking in and it took nearly 45minutes to check in. Once we checked we arrived to our room, our rooms and the hotel itself is very beautiful. We then found out the elevator did not work so for our stay we had to take the stairs. Since it was a long trip, we decided to have dinner at their restaurant the food wasn’t just ok, but during our stay the lights were constantly going out. During dinner they went out around 4 times and a couple more times throughout the night. The area outside is not the cleanest but I will say I didn’t feel unsafe walking even at night. There is a supermarket just a short walk from the hotel. The next morning we had breakfast which was included for us but the menu was extremely limited. The only drinks included were coffee, tea and milk followed by 6-8 dishes. I wanted the waffles but during my entire stay the waffle machine was broken. They also had an extended breakfast menu which you could order from for an extra cost. The staff is very nice and friendly so no complaints about that. Checkout took a longer amount of time than expected as they check the room during that moment to make sure there is no damage. We used 2 small white towel to dry our face which left some makeup and this resulted in them charging us for both towels claiming they could not clean them so they had to replace them. Lastly, if you are used to US hotels I would skip this one.

Overall I would rate our experience here a 5/10. When we arrived, we had one person in front of us checking in and it took nearly 45minutes to check in. Once we checked we arrived to our room, our rooms and the hotel itself is very beautiful. We then found out the elevator did not work so for our stay we had to take the stairs. Since it was a long trip, we decided to have dinner at their restaurant the food wasn’t just ok, but during our stay the lights were constantly going out. During dinner they went out around 4 times and a couple more times throughout the night. The area outside is not the cleanest but I will say I didn’t feel unsafe walking even at night. There is a supermarket just a short walk from the hotel. The next morning we had breakfast which was included for us but the menu was extremely limited. The only drinks included were coffee, tea and milk followed by 6-8 dishes. I wanted the waffles but during my entire stay the waffle machine was broken. They also had an extended breakfast menu which you could order from for an extra cost. The staff is very nice and friendly so no complaints about that. Checkout took a longer amount of time than expected as they check the room during that moment to make sure there is no damage. We used 2 small white towel to dry our face which left some makeup and this resulted in them charging us for both towels claiming they could not clean them so they had to replace them. Lastly, if you are used to US hotels I would skip this one.

10

David

27. Mai 2025

·

Aufenthalt am 8 Nächte

The rooms were clean and modern and very comfortable. Cleaning service was very good. The main pool was good size and clean, there is fun rooftop area with good views and soaking tubs. Our breakfast was included, you ordered off a menu and it was tasty and filling. If you have rented a car and want to see a lot of sites, Centotes, mayan ruins, etc great location. You can still walk to good restaurants in Tulum and ten minute bike ride to beach. There is really no public beach in Tulum and had much seaweed. Jaguar beach is US$20 per person entry fee. The Jaguar park beach is very nice and we did stop at Paraiso beach club which had nice facilities along with the very nice Jaguar park beach.

The rooms were clean and modern and very comfortable. Cleaning service was very good. The main pool was good size and clean, there is fun rooftop area with good views and soaking tubs. Our breakfast was included, you ordered off a menu and it was tasty and filling. If you have rented a car and want to see a lot of sites, Centotes, mayan ruins, etc great location. You can still walk to good restaurants in Tulum and ten minute bike ride to beach. There is really no public beach in Tulum and had much seaweed. Jaguar beach is US$20 per person entry fee. The Jaguar park beach is very nice and we did stop at Paraiso beach club which had nice facilities along with the very nice Jaguar park beach.

8

Franco

29. Aug. 2025

·

Aufenthalt am 4 Nächte

Walking distance to several restaurants, safe and quiet when we were there. Onsite facilities such as the rooftop pool, pool at bottom, and quality of food at restaurant weren’t as good as perceived through photos and other reviews. It’s a solid stay, 4-5 stars.

Walking distance to several restaurants, safe and quiet when we were there. Onsite facilities such as the rooftop pool, pool at bottom, and quality of food at restaurant weren’t as good as perceived through photos and other reviews. It’s a solid stay, 4-5 stars.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Reinigung

Zimmer und Gelände sind im Allgemeinen sauber und gepflegt, wobei viele Gäste eine tadellose Reinigung hervorheben. Wiederkehrende Probleme sind jedoch schmutzige oder schlecht gewartete Pools sowie gelegentliche Mängel wie fleckige Bettwäsche oder unsaubere öffentliche Bereiche.

Ähnliche Gästebewertungen

6

Sina

25. Juni 2024

·

Aufenthalt am 2 Nächte

Nice and clean rooms. The pool was super dirty. You can tell it hasn’t been cleaned in months.

Nice and clean rooms. The pool was super dirty. You can tell it hasn’t been cleaned in months.

8

Annette

5. Okt. 2025

·

Aufenthalt am 4 Nächte

We did not use the pool as it always looks a little funky, stagnant. Grounds are beautiful except where you park the bikes, it’s filthy and lots of ants. We would have preferred an upper level room like our last stay, but we were not given a choice and received a ground floor room with no view.

We did not use the pool as it always looks a little funky, stagnant. Grounds are beautiful except where you park the bikes, it’s filthy and lots of ants. We would have preferred an upper level room like our last stay, but we were not given a choice and received a ground floor room with no view.

6

jennifer

18. März 2024

·

Aufenthalt am 2 Nächte

This property is lovely! Our room was gorgeous. My problem was the room was dirty. The bed sheets had blood on them so o called front desk and they said they’d come and take care of it . The “ clean “ sheets also had blood. There was blood droplets all over bathroom floor and sink area. When we were checking out you have to wait while they check your room- they couldn’t find a hand towel so I had to walk back to the room and dig through the dirty towels to account for the towel employee couldn’t find.

This property is lovely! Our room was gorgeous. My problem was the room was dirty. The bed sheets had blood on them so o called front desk and they said they’d come and take care of it . The “ clean “ sheets also had blood. There was blood droplets all over bathroom floor and sink area. When we were checking out you have to wait while they check your room- they couldn’t find a hand towel so I had to walk back to the room and dig through the dirty towels to account for the towel employee couldn’t find.

2

kimberly

5. Feb. 2025

·

Aufenthalt am 1 Nacht

Sad to say but we did not find the staff friendly at all. The first room we were put in had one window that looked to the inside hallway, and the other window had a privacy film on it so you could not see outside. It was a cell! They did change our room when I expressed my displeasure, however did not appear happy about it. The bathrooms have no door, and shower can be seen into the room. The restaurant was terrible! We had supper once, it was so bad, i do not have words. It was the worst very expensive meal I have ever had! If the breakfast was not included we would not have gone back at all. The positive was the grocery store across the road served amazing food. The location of the hotel was good. The lobby washroom was not nice, often very dirty. I would not recommend this hotel.

Sad to say but we did not find the staff friendly at all. The first room we were put in had one window that looked to the inside hallway, and the other window had a privacy film on it so you could not see outside. It was a cell! They did change our room when I expressed my displeasure, however did not appear happy about it. The bathrooms have no door, and shower can be seen into the room. The restaurant was terrible! We had supper once, it was so bad, i do not have words. It was the worst very expensive meal I have ever had! If the breakfast was not included we would not have gone back at all. The positive was the grocery store across the road served amazing food. The location of the hotel was good. The lobby washroom was not nice, often very dirty. I would not recommend this hotel.

4

Savanna

9. Okt. 2025

·

Aufenthalt am 6 Nächte

Hotel didn’t have much going on and barely people staying. The pool was dirty and not cleaned all 5 days there. Food was mediocre

Hotel didn’t have much going on and barely people staying. The pool was dirty and not cleaned all 5 days there. Food was mediocre

8

Victoria

24. Apr. 2025

·

Aufenthalt am 5 Nächte

Our stay was overall very enjoyable. The staff were excellent and very attentive to any queries and concerns. The room was very comfortable as well. My only two critiques is that the pool could be maintained more consistently and that there are more affordable meal options for dinner at the hotel restaurant.

Our stay was overall very enjoyable. The staff were excellent and very attentive to any queries and concerns. The room was very comfortable as well. My only two critiques is that the pool could be maintained more consistently and that there are more affordable meal options for dinner at the hotel restaurant.

6

Richard

23. Apr. 2025

·

Aufenthalt am 5 Nächte

The property is truly beautiful and very well maintained—our room was spotless and the overall environment felt peaceful and welcoming. That said, there were a few things that didn’t quite match what was advertised. For example, the website mentions partnerships with nearby beach clubs and on-site bike rentals, but when we asked the front desk, they seemed surprised by those claims and let us know those partnerships don’t exist. The hotel is also a bit farther from the beach than we expected, and it’s not the easiest walk or ride. The dining experience was hit or miss. While the menu had a decent variety, the food didn’t quite meet expectations and service could be slow at times. Still, the setting itself is lovely, and with a few updates and clearer communication, this could easily be a standout stay.

The property is truly beautiful and very well maintained—our room was spotless and the overall environment felt peaceful and welcoming. That said, there were a few things that didn’t quite match what was advertised. For example, the website mentions partnerships with nearby beach clubs and on-site bike rentals, but when we asked the front desk, they seemed surprised by those claims and let us know those partnerships don’t exist. The hotel is also a bit farther from the beach than we expected, and it’s not the easiest walk or ride. The dining experience was hit or miss. While the menu had a decent variety, the food didn’t quite meet expectations and service could be slow at times. Still, the setting itself is lovely, and with a few updates and clearer communication, this could easily be a standout stay.

8

Luis

6. Okt. 2025

·

Aufenthalt am 2 Nächte

La habitación muy limpia

La habitación muy limpia

10

David

27. Mai 2025

·

Aufenthalt am 8 Nächte

The rooms were clean and modern and very comfortable. Cleaning service was very good. The main pool was good size and clean, there is fun rooftop area with good views and soaking tubs. Our breakfast was included, you ordered off a menu and it was tasty and filling. If you have rented a car and want to see a lot of sites, Centotes, mayan ruins, etc great location. You can still walk to good restaurants in Tulum and ten minute bike ride to beach. There is really no public beach in Tulum and had much seaweed. Jaguar beach is US$20 per person entry fee. The Jaguar park beach is very nice and we did stop at Paraiso beach club which had nice facilities along with the very nice Jaguar park beach.

The rooms were clean and modern and very comfortable. Cleaning service was very good. The main pool was good size and clean, there is fun rooftop area with good views and soaking tubs. Our breakfast was included, you ordered off a menu and it was tasty and filling. If you have rented a car and want to see a lot of sites, Centotes, mayan ruins, etc great location. You can still walk to good restaurants in Tulum and ten minute bike ride to beach. There is really no public beach in Tulum and had much seaweed. Jaguar beach is US$20 per person entry fee. The Jaguar park beach is very nice and we did stop at Paraiso beach club which had nice facilities along with the very nice Jaguar park beach.

10

sandro

15. Jan. 2026

·

Aufenthalt am 1 Nacht

Muy limpia!

Muy limpia!

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Die Zimmer wirken modern und oft geräumig, wobei einige Unterkünfte Plunge Pools bieten. Zu den wiederkehrenden Nachteilen gehören Badezimmer ohne Türen im offenen Wohnbereich, Fenster mit Milchglas oder Fenster zum Flur, die Licht hereinlassen, begrenzter Stauraum, harte Betten sowie Lärm oder Dunkelheit in bestimmten Zimmern.

Ähnliche Gästebewertungen

8

Annette

5. Okt. 2025

·

Aufenthalt am 4 Nächte

We did not use the pool as it always looks a little funky, stagnant. Grounds are beautiful except where you park the bikes, it’s filthy and lots of ants. We would have preferred an upper level room like our last stay, but we were not given a choice and received a ground floor room with no view.

We did not use the pool as it always looks a little funky, stagnant. Grounds are beautiful except where you park the bikes, it’s filthy and lots of ants. We would have preferred an upper level room like our last stay, but we were not given a choice and received a ground floor room with no view.

8

Andrew

25. Jan. 2026

·

Aufenthalt am 3 Nächte

The staff were great at this hotel. Swimming pool was great too. This should be a superb hotel but is let this hotel down by the design of the room. Firstly, on the top floor, you can hear the loud grumbling of the rooftop plunge pools throughout the daytime. The rooms, although clean and comfortable were let down by the strange decision to not have a bathroom door and a piece of glass between the shower and the bedroom. I mean why do they do this!?! The room also had a frosted glass window into the hallway with no blinds to cover the light from coming into the room. These things were disappointing. But as I say, the staff were wonderful.

The staff were great at this hotel. Swimming pool was great too. This should be a superb hotel but is let this hotel down by the design of the room. Firstly, on the top floor, you can hear the loud grumbling of the rooftop plunge pools throughout the daytime. The rooms, although clean and comfortable were let down by the strange decision to not have a bathroom door and a piece of glass between the shower and the bedroom. I mean why do they do this!?! The room also had a frosted glass window into the hallway with no blinds to cover the light from coming into the room. These things were disappointing. But as I say, the staff were wonderful.

6

Jose

30. Sept. 2024

·

Aufenthalt am 1 Nacht

The property is really nice and cozy but there one thing that I completely disliked and that was the lack of a door between the bedroom and the bathroom. Also, the mini fridge and coffee station is in the bathroom so not the most safe/hygienic place to put it. Would I come back? Absolutely! As long as they put a door in the bathroom.

The property is really nice and cozy but there one thing that I completely disliked and that was the lack of a door between the bedroom and the bathroom. Also, the mini fridge and coffee station is in the bathroom so not the most safe/hygienic place to put it. Would I come back? Absolutely! As long as they put a door in the bathroom.

6

Terri Pate

17. Juni 2025

·

Aufenthalt am 5 Nächte

Beds are extremely hard sleeping it's like sleeping on the floor without a pallet.

Beds are extremely hard sleeping it's like sleeping on the floor without a pallet.

6

Laura

3. März 2024

·

Aufenthalt am 7 Nächte

Rooms are very loud. Other guests doors closing, talking, construction all seem to be magnified due to high ceilings, lack of any insulating fabrics, carpets, etc. which made it difficult to sleep. There is no place to put your clothes. They have a small rack in the room, but there is no closet or dressers. It was very bright in the room at night. There is no curtains on the interior frosted window so light from the hallway keeps the room bright all night. Our plunge pool quit working after day one. It was repaired once and then it stopped working again. One day we didn’t have any cleaning services. We were accidentally missed on the schedule. It’s a very pretty property and staff was friendly but I would not stay there again.

Rooms are very loud. Other guests doors closing, talking, construction all seem to be magnified due to high ceilings, lack of any insulating fabrics, carpets, etc. which made it difficult to sleep. There is no place to put your clothes. They have a small rack in the room, but there is no closet or dressers. It was very bright in the room at night. There is no curtains on the interior frosted window so light from the hallway keeps the room bright all night. Our plunge pool quit working after day one. It was repaired once and then it stopped working again. One day we didn’t have any cleaning services. We were accidentally missed on the schedule. It’s a very pretty property and staff was friendly but I would not stay there again.

10

Jennifer Sugey

26. Dez. 2024

·

Aufenthalt am 5 Nächte

The property is nice and the staff was great. The rooms are set up kinda weird. The windows don’t open and they face towards the other rooms towards the middle of the building. So if you open any of your curtains, the other guests can see into your room and you can look into theirs. The only windows that face towards the street are frosted so you can’t see outside at all. It’s just a really bad building design. If you’re the kind of person that gets a bit claustrophobic this might not be a good hotel for you. Or see if there’s any way to get a room that faces away from the center of the building.

The property is nice and the staff was great. The rooms are set up kinda weird. The windows don’t open and they face towards the other rooms towards the middle of the building. So if you open any of your curtains, the other guests can see into your room and you can look into theirs. The only windows that face towards the street are frosted so you can’t see outside at all. It’s just a really bad building design. If you’re the kind of person that gets a bit claustrophobic this might not be a good hotel for you. Or see if there’s any way to get a room that faces away from the center of the building.

8

O PAI

26. Mai 2025

·

Aufenthalt am 3 Nächte

O hotel é bonito e o atendimento cordial, mas tenho algumas considerações: 1. Não há portas no banheiro - nem na parte do chuveiro 2. Não tem cortina blackout, a luz entra forte bem cedo 3. A cama é proporcionalmente pequena 4. O café da manhã não é self-service - voce pode escolher apenas uma opção 5. Fica a 15 min a pé da avenida principal, e para ir a praia ou zona hoteleira necessita carro No geral, o hotel é ok pelo preço

O hotel é bonito e o atendimento cordial, mas tenho algumas considerações: 1. Não há portas no banheiro - nem na parte do chuveiro 2. Não tem cortina blackout, a luz entra forte bem cedo 3. A cama é proporcionalmente pequena 4. O café da manhã não é self-service - voce pode escolher apenas uma opção 5. Fica a 15 min a pé da avenida principal, e para ir a praia ou zona hoteleira necessita carro No geral, o hotel é ok pelo preço

8

Novina

1. Apr. 2025

·

Aufenthalt am 3 Nächte

We stayed for 3 nights in March 2025. Our room with the jacuzzi/pool outside was nice. Our room pool outside can be cleaner. Also missing some crucial details you normally expect in a hotel room, a full length mirror is not found in the v room. There's no gym for this hotel which i know but i just asked for a yoga mat which seems like a normal thing most hotels provide they just straight out told me no. We had no water for 2-3 hours one afternoon and was not given notice. When we inquired they said they were doing maintenance and it would be back in 10-15 minutes. Fair enough. But we waited almost 3 hours, we just came from the ocean and early could use a shower. They were polite but didn't try to do anything to compensate. Overall it was OK for the price but i would not stay there again.

We stayed for 3 nights in March 2025. Our room with the jacuzzi/pool outside was nice. Our room pool outside can be cleaner. Also missing some crucial details you normally expect in a hotel room, a full length mirror is not found in the v room. There's no gym for this hotel which i know but i just asked for a yoga mat which seems like a normal thing most hotels provide they just straight out told me no. We had no water for 2-3 hours one afternoon and was not given notice. When we inquired they said they were doing maintenance and it would be back in 10-15 minutes. Fair enough. But we waited almost 3 hours, we just came from the ocean and early could use a shower. They were polite but didn't try to do anything to compensate. Overall it was OK for the price but i would not stay there again.

6

Aracely

4. Juli 2025

·

Aufenthalt am 4 Nächte

The shower in room has no privacy

The shower in room has no privacy

8

Heather

13. Apr. 2024

·

Aufenthalt am 8 Nächte

Overall we had a really positive experience over our 8 nights. We liked the quaint size and it was very clean. The rooftop set up with the pools was a nice touch! The main downside was that the hall lighting was on all nigh, and due to the unique placement of a bathroom window, it shone right into the bedroom. Made falling asleep hard. Convenient to have a major grocery store a few minutes away, so we could pop over and grab snacks!

Overall we had a really positive experience over our 8 nights. We liked the quaint size and it was very clean. The rooftop set up with the pools was a nice touch! The main downside was that the hall lighting was on all nigh, and due to the unique placement of a bathroom window, it shone right into the bedroom. Made falling asleep hard. Convenient to have a major grocery store a few minutes away, so we could pop over and grab snacks!

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Dienstleistung

Das Personal wird häufig als freundlich, aufmerksam und hilfsbereit beschrieben. Gäste berichten jedoch von unterschiedlichen Erfahrungen: langsamen oder unflexiblen Check-in/Check-out-Prozessen, unerwarteten Gebühren für Handtücher oder strengen Richtlinien, gelegentlicher Unhöflichkeit und unbeständigem Service im Restaurant.

Ähnliche Gästebewertungen

10

Enrique

18. Juli 2025

·

Aufenthalt am 4 Nächte

All very well, a very nice place and his staff very attentive, except for one, the bartender, he was very unfriendly, he was annoyed that he paid in Mexican money and he snatched my money from my hand, but...

All very well, a very nice place and his staff very attentive, except for one, the bartender, he was very unfriendly, he was annoyed that he paid in Mexican money and he snatched my money from my hand, but...

10

Jill marie

24. Apr. 2025

·

Aufenthalt am 7 Nächte

The entire staff was outstanding. Being a small property and me, a solo traveler, iI felt they took the time to know me and anticipate my needs! Cant wait to return

The entire staff was outstanding. Being a small property and me, a solo traveler, iI felt they took the time to know me and anticipate my needs! Cant wait to return

4

Ashley

25. Juni 2025

·

Aufenthalt am 2 Nächte

Some of the staff were really rude and not accommodating

Some of the staff were really rude and not accommodating

4

ALEX

14. Feb. 2025

·

I am dual citizen Mexican/USA When I checked in I presented my Mexican Passport(to avoid tourist fees) When I took out both my Mexican passport and USA, I presented my Mexican passport as ID, the girl at the front desk insisted in using my American Passport( So that I get charged all the extra fees for being none-Mexican(which I should have not paid because I am a Mexican Citizen too). I was tired from a long flight I did not want to argue. At check-out I was told to pay for sheet(25usd) that got burnt while staying at hotel due to me having to Iron my clothes even though when I ask for an ironing board they did not provided one. Great location, however worst customer service ever would not recommend. Find something different nearby! They CHARGE 30 USD if you don't return your beach TOWEL! FYI!

I am dual citizen Mexican/USA When I checked in I presented my Mexican Passport(to avoid tourist fees) When I took out both my Mexican passport and USA, I presented my Mexican passport as ID, the girl at the front desk insisted in using my American Passport( So that I get charged all the extra fees for being none-Mexican(which I should have not paid because I am a Mexican Citizen too). I was tired from a long flight I did not want to argue. At check-out I was told to pay for sheet(25usd) that got burnt while staying at hotel due to me having to Iron my clothes even though when I ask for an ironing board they did not provided one. Great location, however worst customer service ever would not recommend. Find something different nearby! They CHARGE 30 USD if you don't return your beach TOWEL! FYI!

10

Kristina

1. Aug. 2025

·

Aufenthalt am 7 Nächte

Staff was helpful.

Staff was helpful.

2

Francisco Javier

25. Juni 2025

·

Aufenthalt am 3 Nächte

The hotel did not allow me to have even 1 guest at any time. They also made me sign certain conditions that were not advertised. Not the best experience of the hotel personnel. The hotel itself was great. Room was nice and clean. No complains.

The hotel did not allow me to have even 1 guest at any time. They also made me sign certain conditions that were not advertised. Not the best experience of the hotel personnel. The hotel itself was great. Room was nice and clean. No complains.

2

Pedro

4. Dez. 2023

·

Aufenthalt am 4 Nächte

I’ll start with the positives first before diving into the negative portion of my review. The property and rooms are gorgeous. The area is very convenient to 2 major roads that take you to majority of the places in the region. Negatives: The free breakfast is only the “American Breakfast” all of the other options are ~ $15.00 each. Make sure you enter the appropriate number of guests correctly. I mistakenly entered 2 instead of 3 and the concierge tried to charge me $3000 mxd for my additional guest which is more than I paid for the entire room. He then said slyly “if you pay in cash, I will charge you $2000 mxd” after I told him to smd we “settled” on $1200 mxd and he put the $ in his pocket. They had my room configuration incorrect as well. I asked for 2 double beds and they tried to give me 1 king. The bathroom is not fully covered so your travel party will hear every bowel movement. Keep that in mind. Parking is limited to 6-7 spots on the property.

I’ll start with the positives first before diving into the negative portion of my review. The property and rooms are gorgeous. The area is very convenient to 2 major roads that take you to majority of the places in the region. Negatives: The free breakfast is only the “American Breakfast” all of the other options are ~ $15.00 each. Make sure you enter the appropriate number of guests correctly. I mistakenly entered 2 instead of 3 and the concierge tried to charge me $3000 mxd for my additional guest which is more than I paid for the entire room. He then said slyly “if you pay in cash, I will charge you $2000 mxd” after I told him to smd we “settled” on $1200 mxd and he put the $ in his pocket. They had my room configuration incorrect as well. I asked for 2 double beds and they tried to give me 1 king. The bathroom is not fully covered so your travel party will hear every bowel movement. Keep that in mind. Parking is limited to 6-7 spots on the property.

6

Leslie

7. Juli 2025

·

Aufenthalt am 4 Nächte

Overall I would rate our experience here a 5/10. When we arrived, we had one person in front of us checking in and it took nearly 45minutes to check in. Once we checked we arrived to our room, our rooms and the hotel itself is very beautiful. We then found out the elevator did not work so for our stay we had to take the stairs. Since it was a long trip, we decided to have dinner at their restaurant the food wasn’t just ok, but during our stay the lights were constantly going out. During dinner they went out around 4 times and a couple more times throughout the night. The area outside is not the cleanest but I will say I didn’t feel unsafe walking even at night. There is a supermarket just a short walk from the hotel. The next morning we had breakfast which was included for us but the menu was extremely limited. The only drinks included were coffee, tea and milk followed by 6-8 dishes. I wanted the waffles but during my entire stay the waffle machine was broken. They also had an extended breakfast menu which you could order from for an extra cost. The staff is very nice and friendly so no complaints about that. Checkout took a longer amount of time than expected as they check the room during that moment to make sure there is no damage. We used 2 small white towel to dry our face which left some makeup and this resulted in them charging us for both towels claiming they could not clean them so they had to replace them. Lastly, if you are used to US hotels I would skip this one.

Overall I would rate our experience here a 5/10. When we arrived, we had one person in front of us checking in and it took nearly 45minutes to check in. Once we checked we arrived to our room, our rooms and the hotel itself is very beautiful. We then found out the elevator did not work so for our stay we had to take the stairs. Since it was a long trip, we decided to have dinner at their restaurant the food wasn’t just ok, but during our stay the lights were constantly going out. During dinner they went out around 4 times and a couple more times throughout the night. The area outside is not the cleanest but I will say I didn’t feel unsafe walking even at night. There is a supermarket just a short walk from the hotel. The next morning we had breakfast which was included for us but the menu was extremely limited. The only drinks included were coffee, tea and milk followed by 6-8 dishes. I wanted the waffles but during my entire stay the waffle machine was broken. They also had an extended breakfast menu which you could order from for an extra cost. The staff is very nice and friendly so no complaints about that. Checkout took a longer amount of time than expected as they check the room during that moment to make sure there is no damage. We used 2 small white towel to dry our face which left some makeup and this resulted in them charging us for both towels claiming they could not clean them so they had to replace them. Lastly, if you are used to US hotels I would skip this one.

10

jose

1. Nov. 2025

·

Aufenthalt am 1 Nacht

Very good service

Very good service

8

monica

30. Aug. 2024

·

Aufenthalt am 1 Nacht

El hotel está muy bonito , el servicio de miguel en el lobby y Joaquín en el bar excelente , solo la señorita que me hizo el check out al día siguiente fue terrible, me quería cobrar una mini toalla que porq se había manchado de make up y que venía en las políticas, cuando le dije que me trajera la toalla por q yo me había lavado la cara y a lo mejor tenía una mini mancha al secarme , no me lo trajeron y no me la cobraron, pero me pareció de pésimo gusto querer cobrar una toalla de cara de 29 pesos o menos por ese detalle , echaron a perder todo lo bueno del hotel

El hotel está muy bonito , el servicio de miguel en el lobby y Joaquín en el bar excelente , solo la señorita que me hizo el check out al día siguiente fue terrible, me quería cobrar una mini toalla que porq se había manchado de make up y que venía en las políticas, cuando le dije que me trajera la toalla por q yo me había lavado la cara y a lo mejor tenía una mini mancha al secarme , no me lo trajeron y no me la cobraron, pero me pareció de pésimo gusto querer cobrar una toalla de cara de 29 pesos o menos por ese detalle , echaron a perder todo lo bueno del hotel

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Die zentrale Lage in der Stadt in der Nähe von Chedraui und vielen Restaurants bietet einen einfachen Zugang zu Verkehrsmitteln. Es ist jedoch nicht nahe am Strand, und einige Gäste erwähnen Straßenlärm oder eine wenig ansprechende Gegend direkt vor dem Hotel.

Ähnliche Gästebewertungen

8

Eddy

12. Apr. 2024

·

Aufenthalt am 1 Nacht

Property is beautiful and room was very spacious and clean. Front desk struggle to do simple things like arranging taxis. Area directly outside the hotel is not appealing/ bit sketchy at night. I would come back my next time in Tulum.

Property is beautiful and room was very spacious and clean. Front desk struggle to do simple things like arranging taxis. Area directly outside the hotel is not appealing/ bit sketchy at night. I would come back my next time in Tulum.

10

Lise

3. März 2025

·

Aufenthalt am 4 Nächte

Close to amenities and cleanliness of hotel as well as included breakfast which was very good. No cpmplaints.

Close to amenities and cleanliness of hotel as well as included breakfast which was very good. No cpmplaints.

10

Farouk

23. Mai 2025

·

Aufenthalt am 3 Nächte

Absolutely beautiful property, location is too notch, walking distance to everything.

Absolutely beautiful property, location is too notch, walking distance to everything.

10

Timothy

21. Nov. 2024

·

Aufenthalt am 6 Nächte

It was hassle-free - room was clean, nicely finished with updated equipment. Perfect for my week long retreat. Would have been great if they had breakfast buffet everyday of the week, but no complaint. It's awesome that there's a Chedraui right across the street, and there are cafe's, restaurants in walkable distances. All in all, it was a perfect stay

It was hassle-free - room was clean, nicely finished with updated equipment. Perfect for my week long retreat. Would have been great if they had breakfast buffet everyday of the week, but no complaint. It's awesome that there's a Chedraui right across the street, and there are cafe's, restaurants in walkable distances. All in all, it was a perfect stay

8

Imani

10. Juli 2025

·

Aufenthalt am 7 Nächte

Excellent location for first-timers , solo travelers and anyone who rather be in walking distance to shops and restaurants. Breakfast menu can be better but not a big deal. The only thing was that the charge for washcloths if you they can’t get the stain out which most women wear some form of makeup so ladies bring your own. Not very busy location and easy to get to things from that location. Overall, great stay!

Excellent location for first-timers , solo travelers and anyone who rather be in walking distance to shops and restaurants. Breakfast menu can be better but not a big deal. The only thing was that the charge for washcloths if you they can’t get the stain out which most women wear some form of makeup so ladies bring your own. Not very busy location and easy to get to things from that location. Overall, great stay!

8

Maria

22. Juni 2025

·

Aufenthalt am 6 Nächte

The property was small, but nice. It was clean and quiet. It was located downtown, so if you needed to walk to something, things were at hand.

The property was small, but nice. It was clean and quiet. It was located downtown, so if you needed to walk to something, things were at hand.

6

Ruth Elizabeth

6. Apr. 2025

·

Aufenthalt am 7 Nächte

Not close to ocean

Not close to ocean

8

SANGEETA

18. Mai 2024

·

Aufenthalt am 3 Nächte

The location and service both very good. Walking distance to supermarket, restaurants, car rentals.

The location and service both very good. Walking distance to supermarket, restaurants, car rentals.

10

David

27. Mai 2025

·

Aufenthalt am 8 Nächte

The rooms were clean and modern and very comfortable. Cleaning service was very good. The main pool was good size and clean, there is fun rooftop area with good views and soaking tubs. Our breakfast was included, you ordered off a menu and it was tasty and filling. If you have rented a car and want to see a lot of sites, Centotes, mayan ruins, etc great location. You can still walk to good restaurants in Tulum and ten minute bike ride to beach. There is really no public beach in Tulum and had much seaweed. Jaguar beach is US$20 per person entry fee. The Jaguar park beach is very nice and we did stop at Paraiso beach club which had nice facilities along with the very nice Jaguar park beach.

The rooms were clean and modern and very comfortable. Cleaning service was very good. The main pool was good size and clean, there is fun rooftop area with good views and soaking tubs. Our breakfast was included, you ordered off a menu and it was tasty and filling. If you have rented a car and want to see a lot of sites, Centotes, mayan ruins, etc great location. You can still walk to good restaurants in Tulum and ten minute bike ride to beach. There is really no public beach in Tulum and had much seaweed. Jaguar beach is US$20 per person entry fee. The Jaguar park beach is very nice and we did stop at Paraiso beach club which had nice facilities along with the very nice Jaguar park beach.

8

Luiz

13. Aug. 2025

·

Aufenthalt am 7 Nächte

Positives: Super charming and welcoming hotel with an amazing pool and rooftop. Staff was friendly and helpful. It’s not in the middle of the city where most restaurants are, but an easy 10–15 minute walk gets you there. There’s a great supermarket right across Avenida Cobá, and parking is conveniently in front of the hotel. They offer beach towels, and our room was comfortable. Best of all, there are three super cute and friendly orange cats living on the property. Ok: Breakfast is included but with limited options; still decent to start the day. The shower drain was initially too tight, preventing proper water flow, but loosening it solved the issue. Negatives: Towels could be fluffier, no non-dairy milk options at breakfast, and our balcony’s sliding door was hard to pull. Overall: A cozy, cat-friendly boutique stay with a great location and relaxing amenities — with a few small details that could make it even better.

Positives: Super charming and welcoming hotel with an amazing pool and rooftop. Staff was friendly and helpful. It’s not in the middle of the city where most restaurants are, but an easy 10–15 minute walk gets you there. There’s a great supermarket right across Avenida Cobá, and parking is conveniently in front of the hotel. They offer beach towels, and our room was comfortable. Best of all, there are three super cute and friendly orange cats living on the property. Ok: Breakfast is included but with limited options; still decent to start the day. The shower drain was initially too tight, preventing proper water flow, but loosening it solved the issue. Negatives: Towels could be fluffier, no non-dairy milk options at breakfast, and our balcony’s sliding door was hard to pull. Overall: A cozy, cat-friendly boutique stay with a great location and relaxing amenities — with a few small details that could make it even better.

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Gastronomie

Das Frühstück ist oft inbegriffen, aber auf einen Teller beschränkt, wobei gemischte Qualität und langsamer Service zu beobachten sind; Getränke oder lokale Spezialitäten können extra kosten. Das Feedback zum Essen insgesamt ist gemischt, von köstlich bis durchschnittlich oder überteuert.

Ähnliche Gästebewertungen

6

Francisco Javier

20. Apr. 2025

·

Aufenthalt am 4 Nächte

Pricey on bar and meals, Did not like limited breakfast options included in the lodging, only one dish and either coffee or juice, additional items are charged Limited parking spaces. Excellent service from staff and bartender. Open Shower and restroom concept in the room not for someone if need privacy in that space

Pricey on bar and meals, Did not like limited breakfast options included in the lodging, only one dish and either coffee or juice, additional items are charged Limited parking spaces. Excellent service from staff and bartender. Open Shower and restroom concept in the room not for someone if need privacy in that space

10

Katie

14. Jan. 2026

·

Aufenthalt am 2 Nächte

Gorgeous boutique hotel, lovely staff and incredible breakfast. Hotel is beautifully filled with trees and is in a great location in Tulum but still really quiet.

Gorgeous boutique hotel, lovely staff and incredible breakfast. Hotel is beautifully filled with trees and is in a great location in Tulum but still really quiet.

10

Isabel

29. Okt. 2025

·

Aufenthalt am 4 Nächte

The ambiance was was very relaxing and the food in the restaurant was delicious!

The ambiance was was very relaxing and the food in the restaurant was delicious!

4

Savanna

9. Okt. 2025

·

Aufenthalt am 6 Nächte

Hotel didn’t have much going on and barely people staying. The pool was dirty and not cleaned all 5 days there. Food was mediocre

Hotel didn’t have much going on and barely people staying. The pool was dirty and not cleaned all 5 days there. Food was mediocre

8

Simon

17. Jan. 2025

·

Aufenthalt am 2 Nächte

Minimalist and modern but comfortable. The shower and toilet setup follow the zero privacy standard. Nice soaps and bedding, and a very comfortable bed. Breakfast waitress, Sophia, was very friendly and welcoming on Day One. Very poor service at breakfast on Day Two. American breakfast is ‘included’ and local dishes have an additional cost. It should be the other way around. The lack of lights in the hallway and stairs at night is dangerous.

Minimalist and modern but comfortable. The shower and toilet setup follow the zero privacy standard. Nice soaps and bedding, and a very comfortable bed. Breakfast waitress, Sophia, was very friendly and welcoming on Day One. Very poor service at breakfast on Day Two. American breakfast is ‘included’ and local dishes have an additional cost. It should be the other way around. The lack of lights in the hallway and stairs at night is dangerous.

8

PAULA

26. Sept. 2024

·

Aufenthalt am 3 Nächte

O hotel é lindo, quartos muito bonitos, amplos e o atendimento impecável. Contudo, faço uma única observação sobre o café da manhã, que não é estilo buffet, vc tem direito apenas a um prato e café. Mas é delicioso.

O hotel é lindo, quartos muito bonitos, amplos e o atendimento impecável. Contudo, faço uma única observação sobre o café da manhã, que não é estilo buffet, vc tem direito apenas a um prato e café. Mas é delicioso.

8

Victoria

24. Apr. 2025

·

Aufenthalt am 5 Nächte

Our stay was overall very enjoyable. The staff were excellent and very attentive to any queries and concerns. The room was very comfortable as well. My only two critiques is that the pool could be maintained more consistently and that there are more affordable meal options for dinner at the hotel restaurant.

Our stay was overall very enjoyable. The staff were excellent and very attentive to any queries and concerns. The room was very comfortable as well. My only two critiques is that the pool could be maintained more consistently and that there are more affordable meal options for dinner at the hotel restaurant.

8

Bryan

31. Jan. 2025

·

Aufenthalt am 2 Nächte

Hôtel très sympa. Personnel à l’accueil très agréable. Petit bémol pour le petit déjeuner : vous choisissez une assiette sur la carte mais toutes les assiettes ne sont pas très copieuses et le personnel du petit déjeuner n’est pas très accueillant. On a l’impression de les déranger.

Hôtel très sympa. Personnel à l’accueil très agréable. Petit bémol pour le petit déjeuner : vous choisissez une assiette sur la carte mais toutes les assiettes ne sont pas très copieuses et le personnel du petit déjeuner n’est pas très accueillant. On a l’impression de les déranger.

4

Azra

25. Aug. 2025

·

Aufenthalt am 5 Nächte

The light at night kept turning off and on Breakfast was absolutely ridiculous, no pancakes for all 5 days and cold drinks. One of the days they only brought us one fruit bowl when we asked for 2 because they didn’t that fruits The shower water was coming to the room Lizard in the room When we first arrived, we had to wait at least 30 mins until we got up and talked to the front desk girl and we never got our welcome drinks

The light at night kept turning off and on Breakfast was absolutely ridiculous, no pancakes for all 5 days and cold drinks. One of the days they only brought us one fruit bowl when we asked for 2 because they didn’t that fruits The shower water was coming to the room Lizard in the room When we first arrived, we had to wait at least 30 mins until we got up and talked to the front desk girl and we never got our welcome drinks

8

Srisatish

30. Dez. 2024

·

Aufenthalt am 2 Nächte

The cafe' is subpar. Transportation is very expensive.

The cafe' is subpar. Transportation is very expensive.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

8

Regina

22. Feb. 2026

·

Aufenthalt am 8 Nächte

Ja , war alles sehr sauber! Das housekeepimg sehr freundlich & kompetent! W da na s

Ja , war alles sehr sauber! Das housekeepimg sehr freundlich & kompetent! W da na s

8

Yasemin

16. Feb. 2026

·

Aufenthalt am 2 Nächte

Das Hotel ist wunderschön. Der Garten, die Villen sind ein Traum. Die Zimmer sind groß. Wie fast überall in Tulum hatten wir auch hier ein Schimmelproblem. Die Mitarbeiter sind leider super unfreundlich. Wir mussten uns fast jeden Tag für eine halbe Stunde anstellen um einen Tisch für das Frühstücken zu bekommen. Aber die Mitarbeiter sind mega gestresst. Was den Aufenthalt in so einer schönen Unterkunft stört. Der Pool müsste auch dringend erneuert werden!

Das Hotel ist wunderschön. Der Garten, die Villen sind ein Traum. Die Zimmer sind groß. Wie fast überall in Tulum hatten wir auch hier ein Schimmelproblem. Die Mitarbeiter sind leider super unfreundlich. Wir mussten uns fast jeden Tag für eine halbe Stunde anstellen um einen Tisch für das Frühstücken zu bekommen. Aber die Mitarbeiter sind mega gestresst. Was den Aufenthalt in so einer schönen Unterkunft stört. Der Pool müsste auch dringend erneuert werden!

8

Sandra

26. Dez. 2025

·

Aufenthalt am 3 Nächte

Sehr schönes Zimmer und nettes Personal. Frühstück war ok, der Kaffee aber schrecklich.

Sehr schönes Zimmer und nettes Personal. Frühstück war ok, der Kaffee aber schrecklich.

8

Pia

9. Dez. 2025

·

Aufenthalt am 3 Nächte

Unser Zimmer war toll! Es war auch sehr sauber. Das Personal war sehr nett und zuvorkommend. Leider gab es nicht wie in der Anzeige beschrieben ein Privatstrand, auch konnte man keine Fahrräder beim Hotel ausleihen. Warum ich einen Stern weniger gebe, ist aber das Frühstück - man kann von einer Karte jeweils ein Menü bestellen, da behandelt es sich zum Beispiel um ein Omelette. Dazu bekommt man dann zwei winzige Scheiben, sehr hartes Toast oder kleine Milchbröchten. Außerdem gab es auf der Karte nicht alles vor Ort. Insgesamt war das Frühstück eher enttäuschend.

Unser Zimmer war toll! Es war auch sehr sauber. Das Personal war sehr nett und zuvorkommend. Leider gab es nicht wie in der Anzeige beschrieben ein Privatstrand, auch konnte man keine Fahrräder beim Hotel ausleihen. Warum ich einen Stern weniger gebe, ist aber das Frühstück - man kann von einer Karte jeweils ein Menü bestellen, da behandelt es sich zum Beispiel um ein Omelette. Dazu bekommt man dann zwei winzige Scheiben, sehr hartes Toast oder kleine Milchbröchten. Außerdem gab es auf der Karte nicht alles vor Ort. Insgesamt war das Frühstück eher enttäuschend.

10

Justine

9. Okt. 2025

·

Aufenthalt am 4 Nächte

Tolles Zimmer. Gute Lage.

Tolles Zimmer. Gute Lage.

Richtlinien der Unterkunft

Check-in-Anleitungen

Alles, was Sie wissen müssen, um problemlos einchecken zu können.

Check-in

Check-out

Von 15:00 bis 23:30

Vor 12:00

Kaution

Sie müssen für diese Unterkunft eine Kaution bezahlen, die vollständig zurückerstattet werden kann.

Gut zu wissen

Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.

Optionale Extras

Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.

Haben Sie eine Frage?

Sofortige KI-Antworten basieren auf den Informationen des Hotels.

Preise für kommende Reisedaten

September 2026

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $51
20 $49	21 $49	22 $49	23 $50	24 $49	25 $50	26 $50
27 $49	28 $50	29 $52	30 $52

Oktober 2026

Günstiger

Teurer

Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.

Preise in USD für 2 Gäste, täglich aktualisiert.

Es wird ein Transferservice vom Flughafen angeboten (eventuell gegen Gebühr). Bitte teile der Unterkunft dazu vor der Anreise deine Ankunftszeit mit. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung. Außerhalb der angegebenen Zeiten ist ein Check-in nicht möglich. Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.

Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.

Sie müssen die folgende Kaution bezahlen, die vollständig zurückerstattet werden kann.

Kaution für Schäden: MXN 1000 pro Aufenthalt
Eine Schadenskaution in Höhe von MXN 1000 wird vor dem Check-in erhoben.

Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher, einem Rauchmelder, einem Erste-Hilfe-Kasten und Außenbeleuchtung ausgestattet
Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.

Diese Unterkunft ist LGBTQ+-freundlich.
Das kostenlose WLAN im Zimmer ist begrenzt auf max. 2 Gerät(e).
Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.
In dieser Unterkunft sind Gäste jeglicher sexuellen Orientierung und Geschlechtsidentität willkommen (LGBTQ+-freundlich).

Gebühr für den Flughafentransfer: 2000 MXN pro Fahrzeug, maximale Personenanzahl: 4

Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.