Hotel Chicago West Loop, SureStay Collection by Best Western
"Immaculate beds"
"Loved the beds"
"Clean rooms"
"Accommodating staff"
Amenities
Non-Smoking Rooms
Business Center
Housekeeping
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Property description
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands and a v...
Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands and a vending machine.
Business amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out.
Rooms
Make yourself at home in one of the 115 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Location
Located in Chicago (Near West Side), Hotel Chicago West Loop, SureStay Collection by Best Western is within a 10-minute walk of Rush University Medical Center and United Center. This hotel is 0.6 mi (0.9 km) from University of Illinois Chicago and 0.9 mi (1.4 km) from Credit Union 1 Arena.
What's nearby
Rush University Medical Center(0.3 miles)
Union Park(0.4 miles)
United Center(0.5 miles)
University of Illinois Chicago(0.6 miles)
Credit Union 1 Arena(0.7 miles)
Milwaukee Avenue(1.5 miles)
311 S Wacker Dr(1.7 miles)
Willis Tower(1.7 miles)
Skydeck Ledge(1.7 miles)
Anna and Frederick Douglass Park(1.8 miles)
Chicago Riverwalk(2 miles)
333 West Wacker Drive(2 miles)
State Street(2.1 miles)
Merchandise Mart(2.2 miles)
CIBC Theatre(2.2 miles)
Chicago Midway Airport (MDW)(11.4 miles)
Chicago O'Hare Intl. Airport (ORD)(25.4 miles)
Chicago, IL (PWK-Chicago Executive)(32.7 miles)
Chicago, IL (DPA-Dupage)(39.5 miles)
Select dates to continue
From
$167
/ night
Guest reviews
7.9
Good
Based on 1,137 verified reviews
Who stays here?
Business
30%
Couple
33%
Family
14%
Group
13%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
At Hotel Chicago West Loop, SureStay Collection by Best Western, travelers consistently praise the walkable location near the United Center and the friendly, helpful staff, while noting very compact rooms, limited onsite parking, and basic amenities geared toward short stays.
Read moreWas this helpful?
What guests think
At Hotel Chicago West Loop, SureStay Collection by Best Western, travelers consistently praise the walkable location near the United Center and the friendly, helpful staff, while noting very compact rooms, limited onsite parking, and basic amenities geared toward short stays.
Cleanliness and maintenance are inconsistent, with repeated mentions of dirty floors or linens, foul lobby odors, and occasional pest reports alongside many reviews describing tidy rooms. Several guests experienced unreliable Wi‑Fi, small or malfunctioning TVs, and noise from thin walls or upstairs rooms. Service is usually warm, but some report disorganization, billing issues, or unhelpful interactions during busy check‑in times. Overall, expect a simple stay focused on convenience for United Center events.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Facilities are basic. Onsite parking is very limited and a nearby garage often closes overnight or on weekends; Wi‑Fi reliability is inconsistent; the small gym and breakfast/coffee setups are minimal and sometimes out of order; there’s no pool or bar.
Related guest reviews
8
DAVID
Aug 21, 2025
·
Stayed 2 nights
Conveniently located near the United Center. Friendly staff. Several restaurants within walking distance. I was there for two nights. Wi-Fi did not work in my room so they changed me to another room and the Wi-Fi did not work there either. I had to do my work in the lobby. Small room had a microwave oven and compact refrigerator. They provided coffee and snacks in the morning which included pop tarts, fruit, and instant oatmeal. Parking is available next to the hotel. I paid $56 for two nights.
Conveniently located near the United Center. Friendly staff. Several restaurants within walking distance. I was there for two nights. Wi-Fi did not work in my room so they changed me to another room and the Wi-Fi did not work there either. I had to do my work in the lobby. Small room had a microwave oven and compact refrigerator. They provided coffee and snacks in the morning which included pop tarts, fruit, and instant oatmeal. Parking is available next to the hotel. I paid $56 for two nights.
4
Lisa
Jul 29, 2025
·
Stayed 2 nights
We had to switch rooms because our air conditioning was broken then in our new room our toilet got plugged and there’s no bar there’s no pool. There’s no workout room. There is very limited anything in this hotel and it’s old and the price is ridiculous for what you get Plus you could smell skunk weed through the walls. It was awful just awful. The only thing that made it OK was the staff. Steve was wonderful but I think they realized what a crappy place they worked for.
We had to switch rooms because our air conditioning was broken then in our new room our toilet got plugged and there’s no bar there’s no pool. There’s no workout room. There is very limited anything in this hotel and it’s old and the price is ridiculous for what you get Plus you could smell skunk weed through the walls. It was awful just awful. The only thing that made it OK was the staff. Steve was wonderful but I think they realized what a crappy place they worked for.
8
Eric
Jul 13, 2025
·
Stayed 1 night
The room and bathroom was clean. The bed and pillows were very comfortable. The front desk was very polite and friendly. The rooms arent very big but they have everything you need. They also offer a gated parking area.
The room and bathroom was clean. The bed and pillows were very comfortable. The front desk was very polite and friendly. The rooms arent very big but they have everything you need. They also offer a gated parking area.
4
Daniel
Jun 19, 2025
·
Stayed 2 nights
Affordable prices. But the wifi did not work at all. Not recommended if you need to use wifi for work
Affordable prices. But the wifi did not work at all. Not recommended if you need to use wifi for work
8
Adam
May 21, 2025
·
Stayed 1 night
Very limited parking. Reservation started included but had to pay for the garage next door.
Very limited parking. Reservation started included but had to pay for the garage next door.
6
Rick
Feb 28, 2025
·
Stayed 3 nights
Bad News during our 3-day stay: * The TV signal repeatedly went out, and only certain channels worked. * When I tried to call the front desk the room phone would not connect. * My key worked the first time I used it, but then failed. I got a new key, which also didn't work. * Shower head was too high, pointed toward wall, and not adjustable, with mediocre pressure. * The room is very small and the room heater was noisy (February stay). * The breakfast was advertised as continental, but they must be referring to a pretty small continent. They offered apples, fruit cocktail, oatmeal, pop-tarts and juice. * The neighborhood is not great, but we had no issues during our three day stay. The location is very convenient to the United Center. * They had a fridge in the lobby with sodas for sale, but no bottled water. When my wife asked for water, the desk clerk invited her to walk down the street to a gas station. Good News: * On our last day, they brought towels promptly on request. * Price is appropriate for the location and quality. * Self-parking was convenient and only $25 per day. * The breakfast included the best coffee machine of any hotel I have stayed in - it featured lattes, cappuccinos, and espressos in regular, chocolate and vanilla. Worked perfectly and with high quality.
Bad News during our 3-day stay: * The TV signal repeatedly went out, and only certain channels worked. * When I tried to call the front desk the room phone would not connect. * My key worked the first time I used it, but then failed. I got a new key, which also didn't work. * Shower head was too high, pointed toward wall, and not adjustable, with mediocre pressure. * The room is very small and the room heater was noisy (February stay). * The breakfast was advertised as continental, but they must be referring to a pretty small continent. They offered apples, fruit cocktail, oatmeal, pop-tarts and juice. * The neighborhood is not great, but we had no issues during our three day stay. The location is very convenient to the United Center. * They had a fridge in the lobby with sodas for sale, but no bottled water. When my wife asked for water, the desk clerk invited her to walk down the street to a gas station. Good News: * On our last day, they brought towels promptly on request. * Price is appropriate for the location and quality. * Self-parking was convenient and only $25 per day. * The breakfast included the best coffee machine of any hotel I have stayed in - it featured lattes, cappuccinos, and espressos in regular, chocolate and vanilla. Worked perfectly and with high quality.
6
koakoa
Dec 8, 2024
·
Stayed 2 nights
The staff customer service was phenomenal I had an issue when I first checked in with the TV and they put me in another room That's fine what I did not like was the parking they only have 16 spaces so basically it's first come first serve
The staff customer service was phenomenal I had an issue when I first checked in with the TV and they put me in another room That's fine what I did not like was the parking they only have 16 spaces so basically it's first come first serve
4
Daniel
Dec 7, 2024
·
Stayed 1 night
Checking was awesome! The smell in lobby was smoky and musty. Non operational coffee or juice machine working for morning breakfast. Rooms have no carpet and neighbors above can be heard throughout the night well past 1:00 am. Poorly painted and attempt to update rooms look shabby.
Checking was awesome! The smell in lobby was smoky and musty. Non operational coffee or juice machine working for morning breakfast. Rooms have no carpet and neighbors above can be heard throughout the night well past 1:00 am. Poorly painted and attempt to update rooms look shabby.
4
TERRY
Jun 14, 2024
·
Stayed 4 nights
- room Not Cleaned - TV only works on certain channels - Exercise Room very small 2 exercise machines / the cycle does not work - Missing weights - Had to ask for a new key three times because mine did not work - Free Breakfast a joke / pop tarts and some fruit
- room Not Cleaned - TV only works on certain channels - Exercise Room very small 2 exercise machines / the cycle does not work - Missing weights - Had to ask for a new key three times because mine did not work - Free Breakfast a joke / pop tarts and some fruit
4
Mesha
Jun 9, 2024
·
Stayed 1 night
Only 15 minute walk from United Center.Parking was terrible . Garage closes at 5pm so because of traffic I checked in after 5 and had to pay to park at an open lot 8 blocks away. Very unsafe and inconvenient to the customer.
Only 15 minute walk from United Center.Parking was terrible . Garage closes at 5pm so because of traffic I checked in after 5 and had to pay to park at an open lot 8 blocks away. Very unsafe and inconvenient to the customer.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Feedback on cleanliness is mixed. Many guests found rooms clean, but others reported dirty floors or linens, bad odors, and occasional pests.
Related guest reviews
4
Inderpal
Sep 30, 2025
·
Stayed 2 nights
the staff is great and the check in was fine but the hotel is NOT clean the sheets the duvet cover (had a large brownish/redish spot) it just felt gross! One of the bath towels had black streaks not sure from what the shower was semi clean (hair debris) we were not in chicago for fun(dealing with family emergency) so we just didnt say anything. But for the price we paid for each night at this hotel, never again would we stay here
the staff is great and the check in was fine but the hotel is NOT clean the sheets the duvet cover (had a large brownish/redish spot) it just felt gross! One of the bath towels had black streaks not sure from what the shower was semi clean (hair debris) we were not in chicago for fun(dealing with family emergency) so we just didnt say anything. But for the price we paid for each night at this hotel, never again would we stay here
10
Sydney
Sep 18, 2025
·
Stayed 1 night
Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.
Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.
2
David
Aug 5, 2025
·
Stayed 1 night
Overall the hotel appeal is moderate. The cleanliness of the room and place was not so good. Dirty carpets in hallways. Room was dirty, stain on sheets, bathroom shower had stains in floor. Shower and vanity are very small. Staff said after seeing the room they cannot refund me. Emailed management and waiting to hear back.
Overall the hotel appeal is moderate. The cleanliness of the room and place was not so good. Dirty carpets in hallways. Room was dirty, stain on sheets, bathroom shower had stains in floor. Shower and vanity are very small. Staff said after seeing the room they cannot refund me. Emailed management and waiting to hear back.
6
JT
Aug 5, 2025
·
Stayed 2 nights
Truly just the definition of okay. The staff was friendly, but the facilities are just poor, dirty, and old. There were bugs in my room, trash in the shower train, and the baseboards were covered in dirt. So, I would only stay here if you need a cheap accomodation!
Truly just the definition of okay. The staff was friendly, but the facilities are just poor, dirty, and old. There were bugs in my room, trash in the shower train, and the baseboards were covered in dirt. So, I would only stay here if you need a cheap accomodation!
10
Heather
Jun 1, 2025
·
Stayed 2 nights
This was a very comfortable stay. It was very quiet, clean and the staff were very friendly. It felt very safe here as well with the security features.
This was a very comfortable stay. It was very quiet, clean and the staff were very friendly. It felt very safe here as well with the security features.
2
Cody
Mar 5, 2025
·
Stayed 1 night
The hotel was disgusting loud guest room was filthy and had black mold in the bathroom a absolute waste of money and was embarrassing taking my fiance to we couldn’t wait to leave
The hotel was disgusting loud guest room was filthy and had black mold in the bathroom a absolute waste of money and was embarrassing taking my fiance to we couldn’t wait to leave
6
Gary
Oct 29, 2024
·
Stayed 1 night
Good location, convenient to the United Center. The condition of the hotel could be better, hallway carpet needs cleaning, our room was not clean. The floors had not been thoroughly mopped (laminate floors) in the room. When the people above us walked, the floor squeaked. Overall I liked the area, but hotel should do a little better in the area of cleanliness.
Good location, convenient to the United Center. The condition of the hotel could be better, hallway carpet needs cleaning, our room was not clean. The floors had not been thoroughly mopped (laminate floors) in the room. When the people above us walked, the floor squeaked. Overall I liked the area, but hotel should do a little better in the area of cleanliness.
10
Kavin
Jul 18, 2024
·
Stayed 3 nights
I had a very pleasant stay at the Hotel Chicago West Loop. The staff were all very courteous and helpful. The rooms are in good condition, while the building is old, the rooms are furnished nicely. I appreciated the fridge and microwave. The rooms were clean and well lit. The surrounding area was safe and easy to navigate, I comfortably walked to the nearby Target and public transit stations. If back in Chicago, I would definitely consider staying here again.
I had a very pleasant stay at the Hotel Chicago West Loop. The staff were all very courteous and helpful. The rooms are in good condition, while the building is old, the rooms are furnished nicely. I appreciated the fridge and microwave. The rooms were clean and well lit. The surrounding area was safe and easy to navigate, I comfortably walked to the nearby Target and public transit stations. If back in Chicago, I would definitely consider staying here again.
4
sandra
May 31, 2024
·
Stayed 1 night
The bathroom in our room was super dirty. There was hair on the floor, the window ledge, and in the shower. The toilet paper roll had a big brown stain on the side of it. Good thing we only stayed one night after a concert.
The bathroom in our room was super dirty. There was hair on the floor, the window ledge, and in the shower. The toilet paper roll had a big brown stain on the side of it. Good thing we only stayed one night after a concert.
6
Amy
Aug 18, 2023
·
Stayed 1 night
The staff at Hotel Chicago were wonderful. They were friendly and very helpful. The hotel itself is small and cute, with updated amenities in the lobby and rooms. The bed was comfortable and the shower was nice and big with ample hot water; however the rooms are VERY TINY. The hotel is centrally located, and we were able to easily walk to/from a concert at the United Center, as well as to the L in the morning to go downtown. Hotel parking is very limited and was sold out by the time we arrived at 4:30 (check in at 4:00), but there is overnight parking available right next door for $17 per night. Unfortunately, absolutely nothing was open after the concert so we were unable to get dinner after the show. Our biggest complaint is that the room smelled AWFUL. It smelled like a pee-soaked diaper had been left under the bed for days, and we could not get used to it. We had a hard time even eating or drinking in the room because it smelled SO BAD. It really had a negative impact on our stay.
The staff at Hotel Chicago were wonderful. They were friendly and very helpful. The hotel itself is small and cute, with updated amenities in the lobby and rooms. The bed was comfortable and the shower was nice and big with ample hot water; however the rooms are VERY TINY. The hotel is centrally located, and we were able to easily walk to/from a concert at the United Center, as well as to the L in the morning to go downtown. Hotel parking is very limited and was sold out by the time we arrived at 4:30 (check in at 4:00), but there is overnight parking available right next door for $17 per night. Unfortunately, absolutely nothing was open after the concert so we were unable to get dinner after the show. Our biggest complaint is that the room smelled AWFUL. It smelled like a pee-soaked diaper had been left under the bed for days, and we could not get used to it. We had a hard time even eating or drinking in the room because it smelled SO BAD. It really had a negative impact on our stay.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are very small and basic, with some comfortable beds but frequent noise from thin walls and occasional issues with TVs, showers, or Wi‑Fi. Many include large fridges and microwaves, which some appreciated.
Related guest reviews
8
Carlos
Oct 20, 2025
·
Stayed 2 nights
Front desk staff was a 10. But the room is smaller than my kitchen at home and the tv barely worked . The sink and toilet had poor plumbing and the shower was like showering in a shoe box . Parking was ok . The staff made the stay a great one otherwise it’s not built for big people
Front desk staff was a 10. But the room is smaller than my kitchen at home and the tv barely worked . The sink and toilet had poor plumbing and the shower was like showering in a shoe box . Parking was ok . The staff made the stay a great one otherwise it’s not built for big people
8
Amanda
Sep 19, 2025
·
Stayed 1 night
Recent stay while attending concert at United Centre - which was a short walk away. Hotel was clean, tidy and quiet. Bed comfortable but small. Not related to the hotel, but would make other visitors aware that it felt a little uncomfortable walking in the neighbourhood at night, but felt okay during the day.
Recent stay while attending concert at United Centre - which was a short walk away. Hotel was clean, tidy and quiet. Bed comfortable but small. Not related to the hotel, but would make other visitors aware that it felt a little uncomfortable walking in the neighbourhood at night, but felt okay during the day.
10
Sydney
Sep 18, 2025
·
Stayed 1 night
Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.
Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.
6
Kevin
Aug 1, 2025
·
Stayed 3 nights
small rooms. Staff was unavailable when I got there and you can't get in without a keycard making it difficult to check in. Otherwise, staff was fine. Wifi was terrible.
small rooms. Staff was unavailable when I got there and you can't get in without a keycard making it difficult to check in. Otherwise, staff was fine. Wifi was terrible.
6
Joann
Jul 13, 2025
·
Stayed 2 nights
I liked the beautiful shower and that's it. The mattress on the bed was like sleeping on a huge pillow. The bed that was supposed to sleep two was uncomfortable. The room was small. You couldn't get 8n contact with staff right away. This place was eerily quiet.
I liked the beautiful shower and that's it. The mattress on the bed was like sleeping on a huge pillow. The bed that was supposed to sleep two was uncomfortable. The room was small. You couldn't get 8n contact with staff right away. This place was eerily quiet.
8
monny
Jun 19, 2025
·
Stayed 1 night
My only complaint would be the shower. The shower head had very low water pressure
My only complaint would be the shower. The shower head had very low water pressure
8
martha Clare
May 4, 2025
·
Stayed 2 nights
Very cute, historic hotel. Friendly staff to a one. The only things that were a little tough were the size of the room for just me was pretty small, but had everything nonetheless and the wifi was terrible and cut out a lot! Otherwise, my two nights there were quite nice - I enjoyed some of the interesting guests in the lobby! I will come back for a King room next time: I saw one and it was a lot larger. Also, I think I would ask to be on ground level; maybe the wifi would be better.
Very cute, historic hotel. Friendly staff to a one. The only things that were a little tough were the size of the room for just me was pretty small, but had everything nonetheless and the wifi was terrible and cut out a lot! Otherwise, my two nights there were quite nice - I enjoyed some of the interesting guests in the lobby! I will come back for a King room next time: I saw one and it was a lot larger. Also, I think I would ask to be on ground level; maybe the wifi would be better.
6
Matt
Mar 10, 2025
·
Stayed 1 night
The internet advertised as having parking. They were out of parking when we arrived at 2pm. Next door public parking garage was closed. Not much desired for street parking either. We were told a queen bed. However, the bed seemed more of a full-size vs a queen.
The internet advertised as having parking. They were out of parking when we arrived at 2pm. Next door public parking garage was closed. Not much desired for street parking either. We were told a queen bed. However, the bed seemed more of a full-size vs a queen.
10
Melinda
Jun 10, 2024
·
Stayed 1 night
We stayed for one night. Worked for us. Pretty clean & room has amenities, like fridge, etc. we didn’t know that! But decent. Staff was nice. Lyft fares weren’t too crazy to get near downtown. People were loud upstairs, but not late.
We stayed for one night. Worked for us. Pretty clean & room has amenities, like fridge, etc. we didn’t know that! But decent. Staff was nice. Lyft fares weren’t too crazy to get near downtown. People were loud upstairs, but not late.
6
Lian Wu
Oct 5, 2023
·
Stayed 1 night
Noise, my TV auto turn on in the midnight.
Noise, my TV auto turn on in the midnight.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is often praised as friendly and helpful. However, recurring reports cite disorganized or delayed check‑ins, billing or reservation errors, and occasional rudeness.
Related guest reviews
10
Douglas
Nov 30, 2025
·
Stayed 2 nights
Great location and awesome service! Really appreciated how friendly and helpful all the staff was, from the front desk to housekeeping! They made the whole trip much better!!
Great location and awesome service! Really appreciated how friendly and helpful all the staff was, from the front desk to housekeeping! They made the whole trip much better!!
4
Whitney
Nov 17, 2025
·
Stayed 2 nights
I was charged for the room three times: the first time to secure the rate, and then two more times when arriving. I was told I will “eventually get a credit in 35 days or more”
I was charged for the room three times: the first time to secure the rate, and then two more times when arriving. I was told I will “eventually get a credit in 35 days or more”
8
Carlos
Oct 20, 2025
·
Stayed 2 nights
Front desk staff was a 10. But the room is smaller than my kitchen at home and the tv barely worked . The sink and toilet had poor plumbing and the shower was like showering in a shoe box . Parking was ok . The staff made the stay a great one otherwise it’s not built for big people
Front desk staff was a 10. But the room is smaller than my kitchen at home and the tv barely worked . The sink and toilet had poor plumbing and the shower was like showering in a shoe box . Parking was ok . The staff made the stay a great one otherwise it’s not built for big people
6
Melissa
Sep 10, 2025
·
Stayed 1 night
We got into town early and arrived a little before check in time. I didn’t expect to check in right away but stopped at the desk to ask about parking. The lobby smelled terrible, like a port a potty. They said our room would be ready in a half an hour. We went back a half hour later and was told that rooms weren’t ready yet and it would be another 35 minutes. We waited almost an hour (& they started giving rooms to other people that were coming in before we pointed out that we had been waiting a long time, then they finally gave us our room.) The room was tiny but fine. We were late for our dinner reservation and frustrated by the whole experience. (And the front desk wasn’t at all apologetic for the delay, when we were going to miss our dinner reservation to them, they said “well, check in isn’t until 4.”…this was at 4:45.)
We got into town early and arrived a little before check in time. I didn’t expect to check in right away but stopped at the desk to ask about parking. The lobby smelled terrible, like a port a potty. They said our room would be ready in a half an hour. We went back a half hour later and was told that rooms weren’t ready yet and it would be another 35 minutes. We waited almost an hour (& they started giving rooms to other people that were coming in before we pointed out that we had been waiting a long time, then they finally gave us our room.) The room was tiny but fine. We were late for our dinner reservation and frustrated by the whole experience. (And the front desk wasn’t at all apologetic for the delay, when we were going to miss our dinner reservation to them, they said “well, check in isn’t until 4.”…this was at 4:45.)
4
Ruth
Aug 18, 2025
·
Stayed 1 night
The check in process was a disaster. I got told I couldn’t check in any earlier than 4 pm and then when I came back from using the restroom there was a line and they were checking people in. I asked about parking and the receptionist was rude and extremely unhelpful. The only thing good about this hotel was the fact that the United Center was within walking distance. The room was dirty and my socks that I wore while in the room were filthy after just a couple times walking in the small room.
The check in process was a disaster. I got told I couldn’t check in any earlier than 4 pm and then when I came back from using the restroom there was a line and they were checking people in. I asked about parking and the receptionist was rude and extremely unhelpful. The only thing good about this hotel was the fact that the United Center was within walking distance. The room was dirty and my socks that I wore while in the room were filthy after just a couple times walking in the small room.
10
Sarah
Jun 29, 2025
·
Stayed 2 nights
Wanted to thank the staff that were there the night we checked in. We had spent a long day at the hospital and my dad couldn't get the tv to work. A young man on the staff came upstairs and was patient and got it up and running. The kindness after a long couple of weeks was appreciated!
Wanted to thank the staff that were there the night we checked in. We had spent a long day at the hospital and my dad couldn't get the tv to work. A young man on the staff came upstairs and was patient and got it up and running. The kindness after a long couple of weeks was appreciated!
4
Elizabeth
Jun 22, 2025
·
Stayed 2 nights
Unfortunately, issues started the first night and didn’t get better. When we checked in there was no parking available, unlike what the website said. We were encouraged to use an app to find a parking spot close by. We did, and trudged our luggage .5 mile back to the hotel. Around 12:30 am, someone used their key card to get into our locked, room. Thankfully we had locked the door so the person couldn’t come totally in. When I spoke with the worker at the desk they said there was a glitch in the system that assigned our already occupied room to another guest. They offered us a free snack for the inconvenience. The next day our key stopped working to our room all together, along with the WiFi. Very disappointing.
Unfortunately, issues started the first night and didn’t get better. When we checked in there was no parking available, unlike what the website said. We were encouraged to use an app to find a parking spot close by. We did, and trudged our luggage .5 mile back to the hotel. Around 12:30 am, someone used their key card to get into our locked, room. Thankfully we had locked the door so the person couldn’t come totally in. When I spoke with the worker at the desk they said there was a glitch in the system that assigned our already occupied room to another guest. They offered us a free snack for the inconvenience. The next day our key stopped working to our room all together, along with the WiFi. Very disappointing.
10
JAMES
May 2, 2025
·
Stayed 1 night
All the staff was friendly and helpful. They held my bags when I came in the morning until check in. Also, held my bags after I checked out until my train in the evening. Will stay there again
All the staff was friendly and helpful. They held my bags when I came in the morning until check in. Also, held my bags after I checked out until my train in the evening. Will stay there again
10
paul
Dec 16, 2024
·
Stayed 1 night
The gentlemen at the front desk during the evening hours on 12/14 created the nicest, most efficient check in interaction with a hotel I think I have ever had. So seamless, gosh it was beautiful. Furthermore the checkout in the morning was equally as pleasent with 2-3 women with beatiful smiles greeting with the warmest "good mornings". Keep up the great work.
The gentlemen at the front desk during the evening hours on 12/14 created the nicest, most efficient check in interaction with a hotel I think I have ever had. So seamless, gosh it was beautiful. Furthermore the checkout in the morning was equally as pleasent with 2-3 women with beatiful smiles greeting with the warmest "good mornings". Keep up the great work.
2
Maria
Mar 31, 2024
·
Stayed 1 night
Waited an hour to check in because the staff was unprepared. Check in time is set for 4pm, I came in at 5:30pm & didn’t get a room till 6:30pm. The staff said the rooms were not ready & the lobby was full of people also waiting for a room. That was very unprofessional & they need to prepare better.
Waited an hour to check in because the staff was unprepared. Check in time is set for 4pm, I came in at 5:30pm & didn’t get a room till 6:30pm. The staff said the rooms were not ready & the lobby was full of people also waiting for a room. That was very unprofessional & they need to prepare better.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Exceptionally convenient for United Center events and accessible to transit; several guests felt safe walking, though a few found the area uneasy late at night.
Related guest reviews
10
Dawn
Oct 27, 2025
·
Stayed 1 night
Hotel Chicago was an ideal stay close to the United Center. The event was walking distance, the hotel was simple yet chic and the service was excellent.
Hotel Chicago was an ideal stay close to the United Center. The event was walking distance, the hotel was simple yet chic and the service was excellent.
8
Amanda
Sep 19, 2025
·
Stayed 1 night
Recent stay while attending concert at United Centre - which was a short walk away. Hotel was clean, tidy and quiet. Bed comfortable but small. Not related to the hotel, but would make other visitors aware that it felt a little uncomfortable walking in the neighbourhood at night, but felt okay during the day.
Recent stay while attending concert at United Centre - which was a short walk away. Hotel was clean, tidy and quiet. Bed comfortable but small. Not related to the hotel, but would make other visitors aware that it felt a little uncomfortable walking in the neighbourhood at night, but felt okay during the day.
10
Sydney
Sep 18, 2025
·
Stayed 1 night
Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.
Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.
8
KIMBERLY
Aug 16, 2025
·
Stayed 2 nights
The front desk person was incredibly kind. There has been a lot of effort to maintain this property. It is walkable and the most reasonably priced in the area. The room was small, but we were not there to hang in the room. I also felt safe in the area.
The front desk person was incredibly kind. There has been a lot of effort to maintain this property. It is walkable and the most reasonably priced in the area. The room was small, but we were not there to hang in the room. I also felt safe in the area.
10
Valerie
May 13, 2025
·
Stayed 1 night
Very walkable to United Center. There are a few Mexican restaurants nearby, but you'll have to Doordash or head further our for restaurants. I was traveling with my daughter and felt very safe walking to/from the Center.
Very walkable to United Center. There are a few Mexican restaurants nearby, but you'll have to Doordash or head further our for restaurants. I was traveling with my daughter and felt very safe walking to/from the Center.
6
Kiara
Oct 30, 2024
·
Stayed 1 night
Great location to United Center
Great location to United Center
10
Stanley
Nov 4, 2023
·
Stayed 1 night
Location is blocks from United Center. Parking is available on site. Good restaurants within walking distance.
Location is blocks from United Center. Parking is available on site. Good restaurants within walking distance.
8
Peifen
Nov 1, 2023
·
Stayed 1 night
Excellent location for concert/sport event goers. Room is clean. Staff is nice. Safe to walk around, even at night. There are quite a variety of restaurants to choose from. Mexican restaurant Su Taqueria El Rey Del Taco really wowed me. If you like Mexican food, I highly recommend.
Excellent location for concert/sport event goers. Room is clean. Staff is nice. Safe to walk around, even at night. There are quite a variety of restaurants to choose from. Mexican restaurant Su Taqueria El Rey Del Taco really wowed me. If you like Mexican food, I highly recommend.
10
Katherine
Oct 30, 2023
·
We were very happy with our stay! Staff was very friendly and helpful. We chose the hotel for location. My teenage son and I walked to and from the United Center. It was a short walk. We felt very safe. The room was small but suited our needs perfectly. The room was very clean and updated. Beds were comfortable. Would definitely recommend!
We were very happy with our stay! Staff was very friendly and helpful. We chose the hotel for location. My teenage son and I walked to and from the United Center. It was a short walk. We felt very safe. The room was small but suited our needs perfectly. The room was very clean and updated. Beds were comfortable. Would definitely recommend!
8
Bruce
Oct 25, 2023
·
Stayed 2 nights
Perfect for what I wanted - a small, but relatively inexpensive (for Chicago) and safe/clean room I could use while exploring the city, including going to the United Center for a Hawks game. The neighbourhood is a bit run down but I did not feel unsafe. Will go back if ever I do the same type of trip.
Perfect for what I wanted - a small, but relatively inexpensive (for Chicago) and safe/clean room I could use while exploring the city, including going to the United Center for a Hawks game. The neighbourhood is a bit run down but I did not feel unsafe. Will go back if ever I do the same type of trip.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
On‑site options are very limited to grab‑and‑go snacks, coffee, and a basic continental setup that is sometimes unavailable. Guests often rely on nearby restaurants, including several casual Mexican spots and a tavern with an event shuttle.
Related guest reviews
8
DAVID
Aug 21, 2025
·
Stayed 2 nights
Conveniently located near the United Center. Friendly staff. Several restaurants within walking distance. I was there for two nights. Wi-Fi did not work in my room so they changed me to another room and the Wi-Fi did not work there either. I had to do my work in the lobby. Small room had a microwave oven and compact refrigerator. They provided coffee and snacks in the morning which included pop tarts, fruit, and instant oatmeal. Parking is available next to the hotel. I paid $56 for two nights.
Conveniently located near the United Center. Friendly staff. Several restaurants within walking distance. I was there for two nights. Wi-Fi did not work in my room so they changed me to another room and the Wi-Fi did not work there either. I had to do my work in the lobby. Small room had a microwave oven and compact refrigerator. They provided coffee and snacks in the morning which included pop tarts, fruit, and instant oatmeal. Parking is available next to the hotel. I paid $56 for two nights.
4
Anders Folkmar
Jul 31, 2025
·
Stayed 3 nights
They Claus to have breakfast but is only bisquits with coffee and fruit. You Can beverages from the reception but First Two days only water
They Claus to have breakfast but is only bisquits with coffee and fruit. You Can beverages from the reception but First Two days only water
6
Raquel
Jul 28, 2025
·
Stayed 1 night
I loved that the room was ready hours before check-in time. I didn't love what they offered for "breakfast" just granola bars, fruit cups and oatmeal packets. That wasn't a breakfast. Also, my tv never worked during my stay.
I loved that the room was ready hours before check-in time. I didn't love what they offered for "breakfast" just granola bars, fruit cups and oatmeal packets. That wasn't a breakfast. Also, my tv never worked during my stay.
6
Emmanuel
Jul 23, 2025
·
Stayed 1 night
Room was nice. Everything was clean, and the bed was comfortable. Staff were responsive but not super informative - initial Wi-Fi password they gave was wrong. Breakfast was very limited. Parking wasn’t free and quite expensive - paid $37 to park in the garage next to hotel.
Room was nice. Everything was clean, and the bed was comfortable. Staff were responsive but not super informative - initial Wi-Fi password they gave was wrong. Breakfast was very limited. Parking wasn’t free and quite expensive - paid $37 to park in the garage next to hotel.
10
Maryellen
Oct 26, 2024
·
Stayed 2 nights
Location was great. Entry to hotel was similar to entry to apt building. Lobby is intimate. Great coffee is offered right outside the breakfast room.
Location was great. Entry to hotel was similar to entry to apt building. Lobby is intimate. Great coffee is offered right outside the breakfast room.
8
Matthew
Feb 26, 2024
·
Stayed 1 night
Walk to the United Center for a game day event Was hoping for free breakfast
Walk to the United Center for a game day event Was hoping for free breakfast
8
Lisa
Nov 5, 2023
·
Stayed 1 night
Kitchen was down so no food available other than snacks and $10 coupon for restaurant around the corner that was carry out only.
Kitchen was down so no food available other than snacks and $10 coupon for restaurant around the corner that was carry out only.
8
Peifen
Nov 1, 2023
·
Stayed 1 night
Excellent location for concert/sport event goers. Room is clean. Staff is nice. Safe to walk around, even at night. There are quite a variety of restaurants to choose from. Mexican restaurant Su Taqueria El Rey Del Taco really wowed me. If you like Mexican food, I highly recommend.
Excellent location for concert/sport event goers. Room is clean. Staff is nice. Safe to walk around, even at night. There are quite a variety of restaurants to choose from. Mexican restaurant Su Taqueria El Rey Del Taco really wowed me. If you like Mexican food, I highly recommend.
10
Kathleen
Oct 31, 2023
·
Stayed 2 nights
Excellent option for events at united center. Convenient tavern across the street offers shuttle for events at no cost.
Excellent option for events at united center. Convenient tavern across the street offers shuttle for events at no cost.
8
Judith
Oct 31, 2023
·
Stayed 3 nights
The bed was very comfortable. That was what really mattered. The refrigerator, microwave, and coffee service was nice to have in the room. During my stay Oct 27-30, 2023, they were under construction, and made up for the inconvenience with $10 credit for snack service and a free breakfast at a nearby restaurant. It is also an easy walk to the United Center.
The bed was very comfortable. That was what really mattered. The refrigerator, microwave, and coffee service was nice to have in the room. During my stay Oct 27-30, 2023, they were under construction, and made up for the inconvenience with $10 credit for snack service and a free breakfast at a nearby restaurant. It is also an easy walk to the United Center.
Was this helpful?
AI-generated summary based on recent guest reviews
8
Patricia
2 weeks ago
·
Stayed 1 night
The room was small but clean. The bed seemed smaller than a double but wasn't a big deal. The staff were very friendly and helpful. I was there to go to the University of Chicago hospital, which was very close by. The hotel parking is $25, however I parked in the lot next door for $11 all night.
The room was small but clean. The bed seemed smaller than a double but wasn't a big deal. The staff were very friendly and helpful. I was there to go to the University of Chicago hospital, which was very close by. The hotel parking is $25, however I parked in the lot next door for $11 all night.
10
Shane
3 weeks ago
·
Stayed 4 nights
I had an a
I had an a
10
Raylee
3 weeks ago
·
Stayed 1 night
Friendly staff and nice place to stay for concert in the city.
Friendly staff and nice place to stay for concert in the city.
10
Mark
4 weeks ago
·
Stayed 3 nights
All one needs in a room for the price. Close to everything in west loop
All one needs in a room for the price. Close to everything in west loop
10
Ann
4 weeks ago
·
Stayed 1 night
A nice surprise! Enjoyed our stay. We will be back!
A nice surprise! Enjoyed our stay. We will be back!
1622 W Jackson Blvd, United Center, Chicago, Illinois, United States of America
Location
Located in Chicago (Near West Side), Hotel Chicago West Loop, SureStay Collection by Best Western is within a 10-minute walk of Rush University Medical Center and United Center. This hotel is 0.6 mi (0.9 km) from University of Illinois Chicago and 0.9 mi (1.4 km) from Credit Union 1 Arena.
Rush University Medical Center(0.3 miles)
Union Park(0.4 miles)
United Center(0.5 miles)
University of Illinois Chicago(0.6 miles)
Credit Union 1 Arena(0.7 miles)
Milwaukee Avenue(1.5 miles)
Property Policies
Check-in
Check-out
From 16:00 to 02:00
Before 12:00
FAQs about Hotel Chicago West Loop, SureStay Collection by Best Western
The property allows pets in specific rooms only, with a pet fee of USD 50 per pet, per stay. Service animals are exempt from fees.
Check-in is from 4:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
The property has limited wheelchair accessibility, including accessible facilities. Specific details about features like step-free entrances or pool access are not provided.
The hotel is located in Chicago's Near West Side, within a 10-minute walk of Rush University Medical Center and United Center. It is approximately 0.6 miles from the University of Illinois Chicago and 0.9 miles from Credit Union 1 Arena.
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
Have a question?
Instant AI responses are based on hotel information
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 50.00 per accommodation, per night
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Pet fee: USD 50 per pet, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Non-Smoking Rooms
Business Center
Housekeeping
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Services
Business Center
Housekeeping
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
24-Hour Front Desk
General
Non-Smoking Rooms
Vending Machines
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Fitness Center (nearby)
Internet
Free Wi-Fi