Name: Hotel Chicago West Loop, SureStay Collection by Best Western
Address: 1622 W Jackson Blvd, United Center, Chicago, Illinois, United States of America, Chicago, Cook County, US
Price range: $171–$3,358 per night
Rating: 7.93

What guests think

At Hotel Chicago West Loop, SureStay Collection by Best Western, travelers consistently praise the walkable location near the United Center and the friendly, helpful staff, while noting very compact rooms, limited onsite parking, and basic amenities geared toward short stays.

Cleanliness and maintenance are inconsistent, with repeated mentions of dirty floors or linens, foul lobby odors, and occasional pest reports alongside many reviews describing tidy rooms. Several guests experienced unreliable Wi‑Fi, small or malfunctioning TVs, and noise from thin walls or upstairs rooms. Service is usually warm, but some report disorganization, billing issues, or unhelpful interactions during busy check‑in times. Overall, expect a simple stay focused on convenience for United Center events.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Onsite parking is very limited and a nearby garage often closes overnight or on weekends; Wi‑Fi reliability is inconsistent; the small gym and breakfast/coffee setups are minimal and sometimes out of order; there’s no pool or bar.

Related guest reviews

8

DAVID

Aug 21, 2025

·

Stayed 2 nights

Conveniently located near the United Center. Friendly staff. Several restaurants within walking distance. I was there for two nights. Wi-Fi did not work in my room so they changed me to another room and the Wi-Fi did not work there either. I had to do my work in the lobby. Small room had a microwave oven and compact refrigerator. They provided coffee and snacks in the morning which included pop tarts, fruit, and instant oatmeal. Parking is available next to the hotel. I paid $56 for two nights.

4

Lisa

Jul 29, 2025

·

Stayed 2 nights

We had to switch rooms because our air conditioning was broken then in our new room our toilet got plugged and there’s no bar there’s no pool. There’s no workout room. There is very limited anything in this hotel and it’s old and the price is ridiculous for what you get Plus you could smell skunk weed through the walls. It was awful just awful. The only thing that made it OK was the staff. Steve was wonderful but I think they realized what a crappy place they worked for.

8

Eric

Jul 13, 2025

·

Stayed 1 night

The room and bathroom was clean. The bed and pillows were very comfortable. The front desk was very polite and friendly. The rooms arent very big but they have everything you need. They also offer a gated parking area.

4

Daniel

Jun 19, 2025

·

Stayed 2 nights

Affordable prices. But the wifi did not work at all. Not recommended if you need to use wifi for work

8

Adam

May 21, 2025

·

Stayed 1 night

Very limited parking. Reservation started included but had to pay for the garage next door.

6

Rick

Feb 28, 2025

·

Stayed 3 nights

Bad News during our 3-day stay: * The TV signal repeatedly went out, and only certain channels worked. * When I tried to call the front desk the room phone would not connect. * My key worked the first time I used it, but then failed. I got a new key, which also didn't work. * Shower head was too high, pointed toward wall, and not adjustable, with mediocre pressure. * The room is very small and the room heater was noisy (February stay). * The breakfast was advertised as continental, but they must be referring to a pretty small continent. They offered apples, fruit cocktail, oatmeal, pop-tarts and juice. * The neighborhood is not great, but we had no issues during our three day stay. The location is very convenient to the United Center. * They had a fridge in the lobby with sodas for sale, but no bottled water. When my wife asked for water, the desk clerk invited her to walk down the street to a gas station. Good News: * On our last day, they brought towels promptly on request. * Price is appropriate for the location and quality. * Self-parking was convenient and only $25 per day. * The breakfast included the best coffee machine of any hotel I have stayed in - it featured lattes, cappuccinos, and espressos in regular, chocolate and vanilla. Worked perfectly and with high quality.

6

koakoa

Dec 8, 2024

·

Stayed 2 nights

The staff customer service was phenomenal I had an issue when I first checked in with the TV and they put me in another room That's fine what I did not like was the parking they only have 16 spaces so basically it's first come first serve

4

Daniel

Dec 7, 2024

·

Stayed 1 night

Checking was awesome! The smell in lobby was smoky and musty. Non operational coffee or juice machine working for morning breakfast. Rooms have no carpet and neighbors above can be heard throughout the night well past 1:00 am. Poorly painted and attempt to update rooms look shabby.

4

TERRY

Jun 14, 2024

·

Stayed 4 nights

- room Not Cleaned - TV only works on certain channels - Exercise Room very small 2 exercise machines / the cycle does not work - Missing weights - Had to ask for a new key three times because mine did not work - Free Breakfast a joke / pop tarts and some fruit

4

Mesha

Jun 9, 2024

·

Stayed 1 night

Only 15 minute walk from United Center.Parking was terrible . Garage closes at 5pm so because of traffic I checked in after 5 and had to pay to park at an open lot 8 blocks away. Very unsafe and inconvenient to the customer.

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Cleanliness

Feedback on cleanliness is mixed. Many guests found rooms clean, but others reported dirty floors or linens, bad odors, and occasional pests.

Related guest reviews

4

Inderpal

Sep 30, 2025

·

Stayed 2 nights

the staff is great and the check in was fine but the hotel is NOT clean the sheets the duvet cover (had a large brownish/redish spot) it just felt gross! One of the bath towels had black streaks not sure from what the shower was semi clean (hair debris) we were not in chicago for fun(dealing with family emergency) so we just didnt say anything. But for the price we paid for each night at this hotel, never again would we stay here

10

Sydney

Sep 18, 2025

·

Stayed 1 night

Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.

2

David

Aug 5, 2025

·

Stayed 1 night

Overall the hotel appeal is moderate. The cleanliness of the room and place was not so good. Dirty carpets in hallways. Room was dirty, stain on sheets, bathroom shower had stains in floor. Shower and vanity are very small. Staff said after seeing the room they cannot refund me. Emailed management and waiting to hear back.

6

JT

Aug 5, 2025

·

Stayed 2 nights

Truly just the definition of okay. The staff was friendly, but the facilities are just poor, dirty, and old. There were bugs in my room, trash in the shower train, and the baseboards were covered in dirt. So, I would only stay here if you need a cheap accomodation!

10

Heather

Jun 1, 2025

·

Stayed 2 nights

This was a very comfortable stay. It was very quiet, clean and the staff were very friendly. It felt very safe here as well with the security features.

2

Cody

Mar 5, 2025

·

Stayed 1 night

The hotel was disgusting loud guest room was filthy and had black mold in the bathroom a absolute waste of money and was embarrassing taking my fiance to we couldn’t wait to leave

6

Gary

Oct 29, 2024

·

Stayed 1 night

Good location, convenient to the United Center. The condition of the hotel could be better, hallway carpet needs cleaning, our room was not clean. The floors had not been thoroughly mopped (laminate floors) in the room. When the people above us walked, the floor squeaked. Overall I liked the area, but hotel should do a little better in the area of cleanliness.

10

Kavin

Jul 18, 2024

·

Stayed 3 nights

I had a very pleasant stay at the Hotel Chicago West Loop. The staff were all very courteous and helpful. The rooms are in good condition, while the building is old, the rooms are furnished nicely. I appreciated the fridge and microwave. The rooms were clean and well lit. The surrounding area was safe and easy to navigate, I comfortably walked to the nearby Target and public transit stations. If back in Chicago, I would definitely consider staying here again.

4

sandra

May 31, 2024

·

Stayed 1 night

The bathroom in our room was super dirty. There was hair on the floor, the window ledge, and in the shower. The toilet paper roll had a big brown stain on the side of it. Good thing we only stayed one night after a concert.

6

Amy

Aug 18, 2023

·

Stayed 1 night

The staff at Hotel Chicago were wonderful. They were friendly and very helpful. The hotel itself is small and cute, with updated amenities in the lobby and rooms. The bed was comfortable and the shower was nice and big with ample hot water; however the rooms are VERY TINY. The hotel is centrally located, and we were able to easily walk to/from a concert at the United Center, as well as to the L in the morning to go downtown. Hotel parking is very limited and was sold out by the time we arrived at 4:30 (check in at 4:00), but there is overnight parking available right next door for $17 per night. Unfortunately, absolutely nothing was open after the concert so we were unable to get dinner after the show. Our biggest complaint is that the room smelled AWFUL. It smelled like a pee-soaked diaper had been left under the bed for days, and we could not get used to it. We had a hard time even eating or drinking in the room because it smelled SO BAD. It really had a negative impact on our stay.

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Rooms

Rooms are very small and basic, with some comfortable beds but frequent noise from thin walls and occasional issues with TVs, showers, or Wi‑Fi. Many include large fridges and microwaves, which some appreciated.

Related guest reviews

8

Carlos

Oct 20, 2025

·

Stayed 2 nights

Front desk staff was a 10. But the room is smaller than my kitchen at home and the tv barely worked . The sink and toilet had poor plumbing and the shower was like showering in a shoe box . Parking was ok . The staff made the stay a great one otherwise it’s not built for big people

8

Amanda

Sep 19, 2025

·

Stayed 1 night

Recent stay while attending concert at United Centre - which was a short walk away. Hotel was clean, tidy and quiet. Bed comfortable but small. Not related to the hotel, but would make other visitors aware that it felt a little uncomfortable walking in the neighbourhood at night, but felt okay during the day.

10

Sydney

Sep 18, 2025

·

Stayed 1 night

Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.

6

Kevin

Aug 1, 2025

·

Stayed 3 nights

small rooms. Staff was unavailable when I got there and you can't get in without a keycard making it difficult to check in. Otherwise, staff was fine. Wifi was terrible.

6

Joann

Jul 13, 2025

·

Stayed 2 nights

I liked the beautiful shower and that's it. The mattress on the bed was like sleeping on a huge pillow. The bed that was supposed to sleep two was uncomfortable. The room was small. You couldn't get 8n contact with staff right away. This place was eerily quiet.

8

monny

Jun 19, 2025

·

Stayed 1 night

My only complaint would be the shower. The shower head had very low water pressure

8

martha Clare

May 4, 2025

·

Stayed 2 nights

Very cute, historic hotel. Friendly staff to a one. The only things that were a little tough were the size of the room for just me was pretty small, but had everything nonetheless and the wifi was terrible and cut out a lot! Otherwise, my two nights there were quite nice - I enjoyed some of the interesting guests in the lobby! I will come back for a King room next time: I saw one and it was a lot larger. Also, I think I would ask to be on ground level; maybe the wifi would be better.

6

Matt

Mar 10, 2025

·

Stayed 1 night

The internet advertised as having parking. They were out of parking when we arrived at 2pm. Next door public parking garage was closed. Not much desired for street parking either. We were told a queen bed. However, the bed seemed more of a full-size vs a queen.

10

Melinda

Jun 10, 2024

·

Stayed 1 night

We stayed for one night. Worked for us. Pretty clean & room has amenities, like fridge, etc. we didn’t know that! But decent. Staff was nice. Lyft fares weren’t too crazy to get near downtown. People were loud upstairs, but not late.

6

Lian Wu

Oct 5, 2023

·

Stayed 1 night

Noise, my TV auto turn on in the midnight.

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Service

Service is often praised as friendly and helpful. However, recurring reports cite disorganized or delayed check‑ins, billing or reservation errors, and occasional rudeness.

Related guest reviews

10

Douglas

Nov 30, 2025

·

Stayed 2 nights

Great location and awesome service! Really appreciated how friendly and helpful all the staff was, from the front desk to housekeeping! They made the whole trip much better!!

4

Whitney

Nov 17, 2025

·

Stayed 2 nights

I was charged for the room three times: the first time to secure the rate, and then two more times when arriving. I was told I will “eventually get a credit in 35 days or more”

8

Carlos

Oct 20, 2025

·

Stayed 2 nights

Front desk staff was a 10. But the room is smaller than my kitchen at home and the tv barely worked . The sink and toilet had poor plumbing and the shower was like showering in a shoe box . Parking was ok . The staff made the stay a great one otherwise it’s not built for big people

6

Melissa

Sep 10, 2025

·

Stayed 1 night

We got into town early and arrived a little before check in time. I didn’t expect to check in right away but stopped at the desk to ask about parking. The lobby smelled terrible, like a port a potty. They said our room would be ready in a half an hour. We went back a half hour later and was told that rooms weren’t ready yet and it would be another 35 minutes. We waited almost an hour (& they started giving rooms to other people that were coming in before we pointed out that we had been waiting a long time, then they finally gave us our room.) The room was tiny but fine. We were late for our dinner reservation and frustrated by the whole experience. (And the front desk wasn’t at all apologetic for the delay, when we were going to miss our dinner reservation to them, they said “well, check in isn’t until 4.”…this was at 4:45.)

4

Ruth

Aug 18, 2025

·

Stayed 1 night

The check in process was a disaster. I got told I couldn’t check in any earlier than 4 pm and then when I came back from using the restroom there was a line and they were checking people in. I asked about parking and the receptionist was rude and extremely unhelpful. The only thing good about this hotel was the fact that the United Center was within walking distance. The room was dirty and my socks that I wore while in the room were filthy after just a couple times walking in the small room.

10

Sarah

Jun 29, 2025

·

Stayed 2 nights

Wanted to thank the staff that were there the night we checked in. We had spent a long day at the hospital and my dad couldn't get the tv to work. A young man on the staff came upstairs and was patient and got it up and running. The kindness after a long couple of weeks was appreciated!

4

Elizabeth

Jun 22, 2025

·

Stayed 2 nights

Unfortunately, issues started the first night and didn’t get better. When we checked in there was no parking available, unlike what the website said. We were encouraged to use an app to find a parking spot close by. We did, and trudged our luggage .5 mile back to the hotel. Around 12:30 am, someone used their key card to get into our locked, room. Thankfully we had locked the door so the person couldn’t come totally in. When I spoke with the worker at the desk they said there was a glitch in the system that assigned our already occupied room to another guest. They offered us a free snack for the inconvenience. The next day our key stopped working to our room all together, along with the WiFi. Very disappointing.

10

JAMES

May 2, 2025

·

Stayed 1 night

All the staff was friendly and helpful. They held my bags when I came in the morning until check in. Also, held my bags after I checked out until my train in the evening. Will stay there again

10

paul

Dec 16, 2024

·

Stayed 1 night

The gentlemen at the front desk during the evening hours on 12/14 created the nicest, most efficient check in interaction with a hotel I think I have ever had. So seamless, gosh it was beautiful. Furthermore the checkout in the morning was equally as pleasent with 2-3 women with beatiful smiles greeting with the warmest "good mornings". Keep up the great work.

2

Maria

Mar 31, 2024

·

Stayed 1 night

Waited an hour to check in because the staff was unprepared. Check in time is set for 4pm, I came in at 5:30pm & didn’t get a room till 6:30pm. The staff said the rooms were not ready & the lobby was full of people also waiting for a room. That was very unprofessional & they need to prepare better.

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Location

Exceptionally convenient for United Center events and accessible to transit; several guests felt safe walking, though a few found the area uneasy late at night.

Related guest reviews

10

Dawn

Oct 27, 2025

·

Stayed 1 night

Hotel Chicago was an ideal stay close to the United Center. The event was walking distance, the hotel was simple yet chic and the service was excellent.

8

Amanda

Sep 19, 2025

·

Stayed 1 night

Recent stay while attending concert at United Centre - which was a short walk away. Hotel was clean, tidy and quiet. Bed comfortable but small. Not related to the hotel, but would make other visitors aware that it felt a little uncomfortable walking in the neighbourhood at night, but felt okay during the day.

10

Sydney

Sep 18, 2025

·

Stayed 1 night

Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.

8

KIMBERLY

Aug 16, 2025

·

Stayed 2 nights

The front desk person was incredibly kind. There has been a lot of effort to maintain this property. It is walkable and the most reasonably priced in the area. The room was small, but we were not there to hang in the room. I also felt safe in the area.

10

Valerie

May 13, 2025

·

Stayed 1 night

Very walkable to United Center. There are a few Mexican restaurants nearby, but you'll have to Doordash or head further our for restaurants. I was traveling with my daughter and felt very safe walking to/from the Center.

6

Kiara

Oct 30, 2024

·

Stayed 1 night

Great location to United Center

10

Stanley

Nov 4, 2023

·

Stayed 1 night

Location is blocks from United Center. Parking is available on site. Good restaurants within walking distance.

8

Peifen

Nov 1, 2023

·

Stayed 1 night

Excellent location for concert/sport event goers. Room is clean. Staff is nice. Safe to walk around, even at night. There are quite a variety of restaurants to choose from. Mexican restaurant Su Taqueria El Rey Del Taco really wowed me. If you like Mexican food, I highly recommend.

10

Katherine

Oct 30, 2023

·

We were very happy with our stay! Staff was very friendly and helpful. We chose the hotel for location. My teenage son and I walked to and from the United Center. It was a short walk. We felt very safe. The room was small but suited our needs perfectly. The room was very clean and updated. Beds were comfortable. Would definitely recommend!

8

Bruce

Oct 25, 2023

·

Stayed 2 nights

Perfect for what I wanted - a small, but relatively inexpensive (for Chicago) and safe/clean room I could use while exploring the city, including going to the United Center for a Hawks game. The neighbourhood is a bit run down but I did not feel unsafe. Will go back if ever I do the same type of trip.

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Dining

On‑site options are very limited to grab‑and‑go snacks, coffee, and a basic continental setup that is sometimes unavailable. Guests often rely on nearby restaurants, including several casual Mexican spots and a tavern with an event shuttle.

Related guest reviews

8

DAVID

Aug 21, 2025

·

Stayed 2 nights

Conveniently located near the United Center. Friendly staff. Several restaurants within walking distance. I was there for two nights. Wi-Fi did not work in my room so they changed me to another room and the Wi-Fi did not work there either. I had to do my work in the lobby. Small room had a microwave oven and compact refrigerator. They provided coffee and snacks in the morning which included pop tarts, fruit, and instant oatmeal. Parking is available next to the hotel. I paid $56 for two nights.

4

Anders Folkmar

Jul 31, 2025

·

Stayed 3 nights

They Claus to have breakfast but is only bisquits with coffee and fruit. You Can beverages from the reception but First Two days only water

6

Raquel

Jul 28, 2025

·

Stayed 1 night

I loved that the room was ready hours before check-in time. I didn't love what they offered for "breakfast" just granola bars, fruit cups and oatmeal packets. That wasn't a breakfast. Also, my tv never worked during my stay.

6

Emmanuel

Jul 23, 2025

·

Stayed 1 night

Room was nice. Everything was clean, and the bed was comfortable. Staff were responsive but not super informative - initial Wi-Fi password they gave was wrong. Breakfast was very limited. Parking wasn’t free and quite expensive - paid $37 to park in the garage next to hotel.

10

Maryellen

Oct 26, 2024

·

Stayed 2 nights

Location was great. Entry to hotel was similar to entry to apt building. Lobby is intimate. Great coffee is offered right outside the breakfast room.

8

Matthew

Feb 26, 2024

·

Stayed 1 night

Walk to the United Center for a game day event Was hoping for free breakfast

8

Lisa

Nov 5, 2023

·

Stayed 1 night

Kitchen was down so no food available other than snacks and $10 coupon for restaurant around the corner that was carry out only.

8

Peifen

Nov 1, 2023

·

Stayed 1 night

Excellent location for concert/sport event goers. Room is clean. Staff is nice. Safe to walk around, even at night. There are quite a variety of restaurants to choose from. Mexican restaurant Su Taqueria El Rey Del Taco really wowed me. If you like Mexican food, I highly recommend.

10

Kathleen

Oct 31, 2023

·

Stayed 2 nights

Excellent option for events at united center. Convenient tavern across the street offers shuttle for events at no cost.

8

Judith

Oct 31, 2023

·

Stayed 3 nights

The bed was very comfortable. That was what really mattered. The refrigerator, microwave, and coffee service was nice to have in the room. During my stay Oct 27-30, 2023, they were under construction, and made up for the inconvenience with $10 credit for snack service and a free breakfast at a nearby restaurant. It is also an easy walk to the United Center.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$96
March	$125
April	$126
May	$198
June	$205
July	$186
August	$164
September	$171
October	$172
November	$112
December	$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $3,358	17 $377	18 $368	19 $368
20 $193	21 $210	22 $240	23 $210	24 $225	25 $301	26 $245
27 $177	28 $184	29 $193	30 $193

Su	Mo	Tu	We	Th	Fr	Sa
				1 $184	2 $294	3 $194
4 $171	5 $202	6 $200	7 $235	8 $331	9 $423	10
11 $563	12 $273	13 $216	14 $210	15 $220	16 $289	17 $316
18 $220	19 $259	20 $239	21 $235	22 $216	23 $239	24 $239
25 $171	26 $184	27 $193	28 $193	29 $193	30 $201	31 $208

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Refrigerator & Microwave

Standard Room, 1 Double Bed (Small Room)

Standard Room, 1 King Bed, Accessible

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Chicago West Loop, SureStay Collection by Best Western

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