Hotel Chicago West Loop, SureStay Collection by Best Western

Great staff! Very kind! only complaint is that my bed was a bit hard for me, but that's just a preference. Many people enjoy the harder beds I'm sure. I will definitely stay again! Thank you!

Awesome hotel every will book again

I was not told about the nightly deposit fee when I booked the hotel so I had to borrow money from my sister to pay for that. Maybe that was my ignorance. The room was in a corner where traffic from maintenance and other workers was a lot. Then right outside our window (1st floor) there was construction so we had to deal with that chaos as well. The room was not cleaned properly. When I noticed I wiped down everything with sanitizer wipes and sprayed the bed and other materials with disinfectant. The phone did not work so whenever I needed anything I had to go to the lobby.

clean room, friendly staff, easy check in and check out

Clean rooms. Clean floors. Love the fridge and microwave in the room option. You do have to go to the first floor to ice but that’s ok. Pillows SUPER comfortable. Bed was comfortable. Bathroom was small but manageable. I love the shelving in the shower and shower toiletries. Plenty of closet space. Tv was amazing size.