Hard Rock Hotel Riviera Maya - All Inclusive
392 $US
/nuit
Moyenne pour novembre
Prix pour Hard Rock Hotel Riviera Maya - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
392 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Hard Rock Hotel Riviera Maya - All Inclusive, les prix par nuit s'élèvent en moyenne à 340 $US pendant le mois le moins cher (septembre) et à 595 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 595 $US |
| février | 506 $US |
| mars | 475 $US |
| avril | 412 $US |
| mai | 374 $US |
| juin | 354 $US |
| juillet | 363 $US |
| août | 360 $US |
| septembre | 340 $US |
| octobre | 373 $US |
| novembre | 392 $US |
| décembre | 472 $US |
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nov. · 392 $US
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Le plus cher : janvier (env. 595 $US)
Le moins cher : septembre (env. 340 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. 6 piscines extérieures vous attendent pour un petit plongeon avant de rejoi...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. 6 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service d'arrivée express et un service de départ express. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Pour le dîner, direction The Market un restaurant qui vous fera découvrir les délices Cuisine internationale. Et pour combler tous vos petits creux, l'hébergement abrite 2 cafés. Vous n'avez pas envie de quitter votre chambre ? Pas de problème, vous pourrez profiter du du service d'étage 24 h/24 ! Étant donné que l'hébergement propose un bar en milieu de piscine, vous pouvez faire une petite pause fraîcheur autant de fois que vous le souhaitez. N'hésitez pas non plus à aller prendre un verre dans un de ses 9 bars/lounges ou de ses 3 bars en bord de piscine.
Chambres
Les 1264 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une télévision à écran plat. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également une baignoire à jets et un pommeau de douche à « effet pluie ».
Emplacement
Profitant d'un bel emplacement à Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive se situe face à l'océan, à moins de 10 minutes en voiture de Port de plaisance de Puerto Aventuras et de Ecopark Kantun Chi.
À proximité
Golf de Puerto Aventuras(1.4 miles)
Port de plaisance de Puerto Aventuras(1.8 miles)
Musée CEDAM(1.9 miles)
Oasis Beach(2 miles)
Baie de Fatima(2 miles)
Lagune Kantenah(2.6 miles)
Cénote de Chac Mool(3 miles)
Ecopark Kantun Chi(4.8 miles)
Cénote Cristalino(4.8 miles)
Cenote Azul(5 miles)
Caleta Chac-hal-al(5.1 miles)
Cenote Jardin de l'Eden(5.5 miles)
Cénote de Chikinha(5.7 miles)
Cénote du Taj Mahal(7.6 miles)
Plage de Xpu Há(7.7 miles)
Aéroport international Cozumel (CZM)(23.5 miles)
Aéroport international de Tulum (TQO)(55.7 miles)
Aéroport international de Cancún (CUN)(47.2 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Quintana Roo, Mexique
Golf de Puerto Aventuras (1.4 miles)
Port de plaisance de Puerto Aventuras (1.8 miles)
Musée CEDAM (1.9 miles)
Oasis Beach (2 miles)
Baie de Fatima (2 miles)
Lagune Kantenah (2.6 miles)
Options de chambre
7
Chambre Deluxe, 1 très grand lit (Heaven, Gold, Pure Wellness)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
7
Suite, 2 chambres, en front de mer (Rock, Personal Assistant)
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
2583 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
7
Chambre Double, vue partielle sur l'océan (Rock Royalty)
Détails de la chambre
2 Lits Doubles
Couchages 3
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre Deluxe, 2 lits doubles, vue partielle sur l'océan
Détails de la chambre
2 Lits Doubles
Couchages 3
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre Deluxe, 1 chambre, terrasse (Sky)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
964 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre Deluxe, 2 lits doubles (Heaven, Gold)
Détails de la chambre
2 Lits Doubles
Couchages 3
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre, 1 très grand lit (Heaven, Rock Royalty)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
2
Chambre Deluxe, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Deluxe Family Room
Détails de la chambre
3× Lits Doubles
Couchages 5
964 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
Chambre Deluxe, 2 chambres, terrasse (Grand Sky)
Détails de la chambre
3× Lits Doubles
Couchages 5
1928 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
7
Suite, 2 chambres, en front de mer (Rock, Lounge, Personal Assistant)
Détails de la chambre
3× Lits Doubles
Couchages 6
5166 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre Deluxe, 1 chambre, terrasse (Heaven, Sky)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
964 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre Deluxe, 2 lits doubles (Gold)
Détails de la chambre
2 Lits Doubles
Couchages 3
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre Deluxe, 1 très grand lit (Heaven, Diamond)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
Chambre Deluxe, 1 très grand lit (Heaven - Swim Up)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
484 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Piscine privée
5
Chambre, 1 très grand lit, vue partielle sur l'océan (Rock Royalty)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
Chambre, 1 très grand lit (Diamond)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
7
Suite, 2 chambres, en front de mer (Heaven, Rock)
Détails de la chambre
3× Lits Doubles
Couchages 4
2583 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
Chambre Deluxe, 1 très grand lit (Gold, Pure Wellness)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
Chambre Deluxe, 1 très grand lit (Gold)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
2
Chambre Deluxe, 2 lits doubles
Détails de la chambre
2 Lits Doubles
Couchages 3
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
2
Chambre Deluxe, 1 très grand lit (Heaven)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre Deluxe, 1 très grand lit (Heaven, Gold)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre Deluxe, 2 lits doubles (Gold, Pure Wellness)
Détails de la chambre
2 Lits Doubles
Couchages 3
482 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
1
Chambre Deluxe, 2 lits doubles (Heaven)
Détails de la chambre
2 Lits Doubles
Couchages 3
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
8
Suite (Heaven, Rock, Platinum Rooftop)
Détails de la chambre
3× Lits Doubles
Couchages 4
5166 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
Avis des voyageurs sur Hard Rock Hotel Riviera Maya - All Inclusive
7.9
Bien
Basé sur 1 000 avis vérifiés
Qui séjourne ici ?
Couples
39%
Familles
55%
Groupes
5%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Hard Rock Hotel Riviera Maya - Tout Inclus, les voyageurs apprécient les piscines adaptées aux familles, les lagons et les animations dynamiques, ainsi que le personnel nombreux, aimable et dévoué. Toutefois, des plaintes récurrentes concernent les chambres vieillissantes, les problèmes d'entretien (climatisation, fuites, moisissures), les longues attentes au dîner et les ventes de programmes de fidélité insistantes.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Hard Rock Hotel Riviera Maya - Tout Inclus, les voyageurs apprécient les piscines adaptées aux familles, les lagons et les animations dynamiques, ainsi que le personnel nombreux, aimable et dévoué. Toutefois, des plaintes récurrentes concernent les chambres vieillissantes, les problèmes d'entretien (climatisation, fuites, moisissures), les longues attentes au dîner et les ventes de programmes de fidélité insistantes.
De nombreux clients ont du mal à trouver des chaises longues à la piscine ou sur la plage, avec des signalements fréquents de zones réservées aux membres. Les commentaires sur les restaurants sont mitigés : plusieurs restaurants de spécialités sont loués, mais les buffets sont souvent médiocres et les systèmes de réservation et la disponibilité frustrent les grands groupes. Les criques abritées sont calmes et idéales pour les enfants, bien que certains regrettent l'absence d'une vraie plage ouverte ; l'emplacement est pratique pour visiter Xcaret et Tulum. Attendez-vous à un séjour animé et axé sur la famille, avec de nombreuses activités, mais un entretien inégal et des désagréments liés à la foule.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Grand complexe hôtelier avec plusieurs piscines, des lagons calmes et un parc aquatique populaire, ainsi que des animations quotidiennes. Cependant, les chaises longues sont rares et fréquemment réservées aux membres, et des travaux d'entretien en cours (ascenseurs en panne, fermetures, rénovations) et des pannes occasionnelles sont signalés.
Avis de voyageur à ce sujet
6
Katie
2 août 2025
·
A séjourné 4 nuits
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
4
Juliana
2 janv. 2026
·
A séjourné 1 nuit
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
8
Cindy
16 juin 2025
·
A séjourné 1 nuit
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
8
Mary
15 nov. 2024
·
A séjourné 5 nuits
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
8
jose
15 août 2025
·
A séjourné 5 nuits
They had good night show and pool entertainment for the entire family.
They had good night show and pool entertainment for the entire family.
2
Julio
2 janv. 2026
·
A séjourné 1 nuit
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
10
Nino
27 mars 2023
·
A séjourné 7 nuits
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Sandra
1 janv. 2025
·
A séjourné 6 nuits
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
6
Peter
11 févr. 2024
·
A séjourné 7 nuits
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
8
Alexa
29 mars 2024
·
A séjourné 4 nuits
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires sont mitigés : beaucoup décrivent des espaces propres ou impeccables, mais d'autres signalent des odeurs de moisi, des fuites, du linge taché et la présence occasionnelle d'insectes, ainsi qu'un ménage irrégulier.
Avis de voyageur à ce sujet
6
Alexander
7 janv. 2025
·
A séjourné 7 nuits
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
10
Gabriela
23 avr. 2025
·
A séjourné 4 nuits
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
6
Shannon
18 nov. 2025
·
A séjourné 7 nuits
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
4
William
14 avr. 2025
·
A séjourné 10 nuits
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
2
Stephanie
4 juil. 2024
·
A séjourné 5 nuits
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
10
Ashley
26 nov. 2024
·
A séjourné 9 nuits
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
2
Ivis
22 juil. 2024
·
A séjourné 3 nuits
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
6
Soledad
6 janv. 2025
·
A séjourné 7 nuits
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
8
Luis
18 nov. 2024
·
A séjourné 3 nuits
Términos generales falta mantenimiento y la limpieza es superficial
Términos generales falta mantenimiento y la limpieza es superficial
4
Gurpreet Singh
14 sept. 2025
·
A séjourné 3 nuits
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement vieillissantes et certaines sont jugées petites ou bruyantes ; plusieurs clients évoquent une climatisation faible ou peu fiable et un aspect usé. D'autres ont apprécié des lits confortables ou de belles vues dans certaines unités.
Avis de voyageur à ce sujet
2
Maria
15 juil. 2025
·
A séjourné 4 nuits
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
6
Katie
2 août 2025
·
A séjourné 4 nuits
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
10
Elaf
10 août 2024
·
A séjourné 4 nuits
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
4
Breanna Lanae
6 août 2024
·
A séjourné 3 nuits
No AC the whole trip! Asked for additional fans in our room and none were provided.
No AC the whole trip! Asked for additional fans in our room and none were provided.
6
Heidi
31 janv. 2023
·
A séjourné 5 nuits
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
10
Lauren
9 mai 2025
·
A séjourné 8 nuits
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
8
Dietra
21 juin 2025
·
A séjourné 7 nuits
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
10
ARCELIA
31 mai 2023
·
A séjourné 5 nuits
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
8
Harpreet
10 juil. 2022
·
A séjourné 8 nuits
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
6
Daniel Lauren
17 mars 2023
·
A séjourné 8 nuits
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Les avis sur le service sont mitigés : de nombreuses critiques louent un personnel amical et dévoué, mais d'autres font état d'un service de réception lent ou peu serviable, d'une résolution médiocre des problèmes et de sollicitations agressives concernant les programmes de fidélité qui perturbent le séjour.
Avis de voyageur à ce sujet
10
Masumi
18 sept. 2025
·
A séjourné 2 nuits
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
8
Darwing
17 mars 2024
·
A séjourné 4 nuits
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
8
Mario
11 sept. 2025
·
A séjourné 1 nuit
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
4
Natalia
19 avr. 2025
·
A séjourné 3 nuits
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
8
Ashley
31 déc. 2024
·
A séjourné 5 nuits
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
10
Adrian
21 sept. 2025
·
A séjourné 2 nuits
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
4
Un Tal
23 avr. 2024
·
A séjourné 1 nuit
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
10
Israel
24 nov. 2025
·
A séjourné 7 nuits
Excelente servicio, todo el personal muy amable y atento
Excelente servicio, todo el personal muy amable y atento
2
Jose
8 mars 2024
·
A séjourné 4 nuits
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
2
Natalia
2 juil. 2025
·
A séjourné 7 nuits
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Les criques abritées offrent une eau calme et propice à la baignade, mais plusieurs regrettent l'absence d'une vraie plage accessible à pied. Le complexe est grand et certains clients ont trouvé qu'il était pratique pour visiter Xcaret et Tulum.
Avis de voyageur à ce sujet
10
Mayra
11 mai 2025
·
A séjourné 4 nuits
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
8
Maria Amelia
19 mai 2024
·
A séjourné 5 nuits
Si nos gustó…. Solo está lejos del aeropuerto
Si nos gustó…. Solo está lejos del aeropuerto
8
Hector
20 juil. 2025
·
A séjourné 3 nuits
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
10
Katrina
22 mars 2023
·
A séjourné 6 nuits
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
10
Saurabh
18 mai 2023
·
A séjourné 2 nuits
It has beach next to the pool.
It has beach next to the pool.
8
John
18 févr. 2025
·
A séjourné 5 nuits
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
10
Nino
27 mars 2023
·
A séjourné 7 nuits
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Gerardo
25 févr. 2023
·
A séjourné 1 nuit
need a bigger beach, to many people. to small beaches o caletas
need a bigger beach, to many people. to small beaches o caletas
6
Daniel Lauren
17 mars 2023
·
A séjourné 8 nuits
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
10
IRENE
12 mai 2023
·
A séjourné 3 nuits
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité de la restauration est inégale : plusieurs restaurants de spécialités reçoivent de nombreux éloges, tandis que les buffets et les plats proposés au bord de la piscine sont souvent moyens ou froids, et obtenir une réservation ou une place peut impliquer de longues files d'attente ou une disponibilité limitée. Certains clients mentionnent des boissons diluées ou des pénuries.
Avis de voyageur à ce sujet
8
Neil Thomas
1 avr. 2024
·
A séjourné 6 nuits
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
8
Gustavo
28 avr. 2025
·
A séjourné 4 nuits
I like the quality of the food. I did not like the speed of the roomservice
I like the quality of the food. I did not like the speed of the roomservice
6
Thomas
12 juil. 2025
·
A séjourné 4 nuits
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
6
Katie
2 août 2025
·
A séjourné 4 nuits
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
8
Stefanie R
28 févr. 2023
·
A séjourné 7 nuits
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
10
Vijaykumar
9 avr. 2023
·
A séjourné 4 nuits
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
4
Verenice
17 juin 2024
·
A séjourné 2 nuits
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
10
Johndrett Diaz
11 août 2025
·
A séjourné 7 nuits
Unique customer service. Didn't like the food at "The Market" buffet that much.
Unique customer service. Didn't like the food at "The Market" buffet that much.
8
Charla
14 mars 2025
·
A séjourné 7 nuits
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
4
Albert
27 août 2025
·
A séjourné 6 nuits
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Rejean
5 mars 2026
·
A séjourné 4 nuits
La propreté est à désirer
La propreté est à désirer
10
Juan Carlos
21 nov. 2024
·
A séjourné 3 nuits
.
.
10
Luis Antonio
27 oct. 2024
·
A séjourné 2 nuits
.
.
10
Fernando de Jesus Martinez
5 sept. 2024
·
A séjourné 5 nuits
.
.
10
Yessica
il y a 4 semaines
·
A séjourné 5 nuits
Fuimos de vacaciones a festejar el cumpleaños de mi esposo y la pasamos increíble. Comimos delicioso, buceamos y nos consintieron muchísimo hasta el último día. El personal del hotel 10 de 10.
Fuimos de vacaciones a festejar el cumpleaños de mi esposo y la pasamos increíble. Comimos delicioso, buceamos y nos consintieron muchísimo hasta el último día. El personal del hotel 10 de 10.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 05:30
Avant 12:00
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Vous envisagez cet hôtel pour votre voyage à Puerto Aventuras ?
Quel est le coût habituel des chambres au Hard Rock Hotel Riviera Maya - All Inclusive à Puerto Aventuras ?
Au cours des 60 à 90 prochains jours, le prix des chambres au Hard Rock Hotel Riviera Maya - All Inclusive à Puerto Aventuras se situe généralement autour de 441 $US par nuit pour deux personnes, allant de 373 $US à 952 $US.
Quelle est la période la plus calme pour visiter le Hard Rock Hotel Riviera Maya - All Inclusive à Puerto Aventuras ?
Mars est le mois le plus calme pour visiter le Hard Rock Hotel Riviera Maya - All Inclusive à Puerto Aventuras, tandis qu'août enregistre la plus forte demande. Attendez-vous à une affluence maximale à la fin de l'été et à un relâchement significatif au début du printemps.
Quel mois offre les tarifs de chambre les plus bas au Hard Rock Hotel Riviera Maya - All Inclusive à Puerto Aventuras ?
Septembre est le mois le moins cher pour séjourner au Hard Rock Hotel Riviera Maya - All Inclusive à Puerto Aventuras, avec une moyenne de 393 $US par nuit ; janvier est le mois le plus cher à 683 $US. Veuillez noter que le mois le plus calme (mars) diffère du mois le moins cher, de sorte que les tarifs les plus bas ne correspondent pas nécessairement au moins de monde.
Quelles attractions et quels types de clients sont adaptés au Hard Rock Hotel Riviera Maya - All Inclusive à Puerto Aventuras ?
Situé à Quintana Roo, le Hard Rock Hotel Riviera Maya - All Inclusive à Puerto Aventuras se trouve à proximité de Puerto Aventuras Marina et de Puerto Aventuras Golf Club, et se trouve à une courte distance en voiture de Cenote Cristalino et de la plage de Xpu-ha, ce qui le rend pratique pour profiter de la plage et visiter des cénotes. L'hôtel s'adresse notamment aux familles et aux couples à la recherche d'une expérience de luxe sur la plage/la côte avec des options de golf et de détente.
Comment les prix de cet hôtel se comparent-ils à ceux des hôtels à proximité à Puerto Aventuras ?
Le Hard Rock Hotel Riviera Maya - All Inclusive à Puerto Aventuras est moins cher que 9 des 18 hôtels comparables à proximité, avec une médiane typique de 420 $US par nuit contre environ 419 $US pour les concurrents.
Comment le prix par nuit à Hard Rock Hotel Riviera Maya - All Inclusive, à Puerto Aventuras se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Hard Rock Hotel Riviera Maya - All Inclusive, à Puerto Aventuras est de 365 $US par nuit pour 2 voyageurs, ce qui est habituel pour cet hôtel : il se situe à moins de 10 % de sa moyenne de 388 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 343 $US et 1 043 $US.
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-31: 414.0000033599853USD
- 2026-11-01: 369.99999507751465USD
- 2026-11-02: 369.99999507751465USD
- 2026-11-03: 369.99999507751465USD
- 2026-11-04: 378.0000090118408USD
- 2026-11-05: 403.182USD
- 2026-11-06: 380.36677834777834USD
- 2026-11-07: 402.4461100021362USD
- 2026-11-08: 385.0000041152954USD
- 2026-11-09: 411.9999998764038USD
- 2026-11-10: 411.9999998764038USD
- 2026-11-11: 476.0000088165283USD
- 2026-11-12: 575.9999779266358USD
- 2026-11-13: 429.0000123977661USD
- 2026-11-14: 436.9999921539307USD
- 2026-11-15: 387.9999922515869USD
- 2026-11-16: 369.99999507751465USD
- 2026-11-17: 369.99999507751465USD
- 2026-11-18: 391.99999921875USD
- 2026-11-19: 420.99999846343997USD
- 2026-11-20: NO DATA
- 2026-11-21: 369.99999507751465USD
- 2026-11-22: 369.99999507751465USD
- 2026-11-23: 443.99998725738527USD
- 2026-11-24: 533.0962USD
- 2026-11-25: 554.9999926162719USD
- 2026-11-26: 499.9999822631836USD
- 2026-11-27: 465.00000674591064USD
- 2026-11-28: 361.74385USD
- 2026-11-29: 367.7546607498169USD
- 2026-11-30: 369.99999507751465USD
- 2026-12-01: 356.51271147308347USD
- 2026-12-02: 356.51271147308347USD
- 2026-12-03: 385.9999887680054USD
- 2026-12-04: 398.9999943222046USD
- 2026-12-05: 398.9999943222046USD
- 2026-12-06: 356.51271147308347USD
- 2026-12-07: 356.51271147308347USD
- 2026-12-08: 356.51271147308347USD
- 2026-12-09: 361.5068244491577USD
- 2026-12-10: 383.5816787643433USD
- 2026-12-11: 385.9999887680054USD
- 2026-12-12: 383.5691695571899USD
- 2026-12-13: 369.99999507751465USD
- 2026-12-14: 369.99999507751465USD
- 2026-12-15: 368.46355USD
- 2026-12-16: 378.0000090118408USD
- 2026-12-17: 385.9999887680054USD
- 2026-12-18: 456.9999928115845USD
- 2026-12-19: 488.2982USD
- 2026-12-20: 418.00001032714846USD
- 2026-12-21: 436.0000075012207USD
- 2026-12-22: 436.0000075012207USD
- 2026-12-23: 454.9999893280029USD
- 2026-12-24: 673.9999777313233USD
- 2026-12-25: 682.9999763183594USD
- 2026-12-26: 668.0000014587403USD
- 2026-12-27: 632.0000071105957USD
- 2026-12-28: 649.000019631958USD
- 2026-12-29: 922.9999842102051USD
- 2026-12-30: 922.9999842102051USD
- 2026-12-31: 926.0000065246583USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend le dispositif de sécurité suivant : un détecteur de fumée
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Navette aéroport : 68 USD par personne, aller-retour
- Animaux de compagnie : 150 USD par animal et par séjour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Services
Centre d'affaires
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Coffre-fort
Distributeur automatique de billets
Location de vélos
Consigne à bagage
Formalités d'arrivée/Départ express
24-Hour Front Desk
Concierge Services
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Plage (à proximité)
Karaoké
Canoë
Piscine pour enfants
Piscine extérieure
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Club pour enfants
Bar de la piscine
Chambres hypoallergéniques
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit