Is parking available at the hotel?

Complimentary parking is available for guests. However, please note that the parking area will be closed seasonally from January 16 to January 20.

What type of breakfast is offered and what are the serving hours?

A full breakfast is available daily from 6 AM to 10 AM for a fee of approximately PHP 300 for adults and PHP 150 for children.

Are pets allowed at the hotel?

Pets are not allowed at the property, and service animals are also not permitted.

What are the check-in and check-out times?

Check-in time starts at 2:00 PM and check-out time ends at 12:00 PM. Early check-in and late check-out may be available for a fee of PHP 500, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including an elevator/lift and step-free entrances. However, specific details about accessible rooms and facilities are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is situated in downtown Cebu, just minutes from notable landmarks such as Magellan's Cross and SM City Cebu. It is conveniently located for shopping and exploring local attractions.

What are the policies for guests staying with children?

Children 10 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding. However, no cribs or rollaway beds are available.

What are the policies regarding extra beds and cribs?

The hotel does not offer cribs or rollaway beds, and extra-person charges may apply depending on property policy.

Palm Grass Hotel in Cebu City

Average nightly price at Palm Grass Hotel by month, last 12 months (USD)
Month	Average price
January	US$31
February	US$27
March	US$26
April	US$25
May	US$25
June	US$27
July	US$27
August	US$25
September	US$26
October	US$28
November	US$30
December	US$27

What guests think

Across reviews, Palm Grass Hotel is praised for its central Cebu City location and friendly staff, but feedback highlights an aging property with inconsistent hot water, occasional pests, variable Wi-Fi, and late-night noise from the rooftop bar and corridors.

Room comfort varies, with some updated and comfortable spaces but others feeling dated, with weak air conditioning or maintenance issues like faulty fixtures and small or dim windows. Cleanliness feedback is mixed, ranging from very clean rooms to reports of smelly carpets, mildew, and the occasional cockroach. Breakfast and on-site dining range from great and good value to disappointing. Expect a central, lively base with convenience and uneven consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar is a popular feature but its karaoke or music can be loud late at night. Multiple reviews report unreliable hot water and Wi-Fi, with mixed air conditioning performance.

Related guest reviews

10

Andrew

23 Jan 2026

·

Stayed 4 nights

Friendly staff, nice atmosphere, centrally located for downtown Cebu. Comfortable room….and roof top Resto bar. My favourite place to stay in Cebu

4

Kirsty

11 Feb 2023

·

Stayed 1 night

The room was ok, quite spacious but the bed was not particularly comfortable. The bathroom was very old-looking with the toilet seat hanging off and rust around hinges etc. However, the big issue was that we could not sleep. There is a karaoke bar on the rooftop and the karaoke went on until 2am! Our room was nowhere near the rooftop yet we could hear every word being sung. When you book a hotel room, you want to sleep- if we wanted to go to a karaoke bar, we would do. We love going out and enjoy karaoke but not at 2am in a hotel. I called reception at 1am trying to ask if they knew where the noise was coming from and they said they'd ask them to turn the music down but that definitely didn't happen.

6

Michaela

21 Dec 2022

·

Stayed 2 nights

Kakalaken, Karaoke im Hotel bis 4 Uhr in der Früh, Frühstück - reine Zumutung...sonst Personal ist sehr freundlich und die Lage ist sehr zentral.

6

Andrew

31 May 2024

·

Stayed 3 nights

Enjoyable stay as always…..clean comfortable modern rooms…..friendly staff and lovely roof top Resto bar with music.

2

Neil

19 Jul 2024

·

Stayed 1 night

Nice rooftop bar. Room was fine, just a few roaches. Wifi speed is awful could hardly load a page. Worst thing was the noise other guest were making in the corridors ... ruined my stay.

8

Jürgen Matthias

20 Dec 2024

·

Stayed 5 nights

Was mir nicht gefallen hat, war das es ziemlich warm war in dem Raum und auch im Bad. Was was man besser machen könnte ist eine andere Klimaanlage Einbaut die die Räume dementsprechend kühl das wäre von Vorteil wer es angenehm kühl haben möchte ansonsten habe ich nichts auszusetzen

2

Daniel

25 Mar 2024

·

Stayed 2 nights

An AWFUL two nights we stayed. My boyfriend and I live in Bohol (neighboring small island), and came for a “date” weekend to do some shopping and have a nice dinner. I have stayed here before and always found it adequate for PH. There was no hot water the entire time, and we told them about it twice, but they never did anything about it. There was also ZERO WiFi in the suite. And, yes, I booked the “nicest” suite they had for the weekend. Lastly, our ferry did not get in until near midnight, so we checked in very late. They called our room at 9am and woke us up to tell us that the breakfast would be ending soon. While in theory this is nice, the staff has no way of knowing our sleep schedule, and I was very irritated that they woke us up. I will not be staying again.

10

Patrick

23 Feb 2025

·

Stayed 4 nights

I chose this hotel for its location. It is within walking distance of the places where I wanted to visit. There is a bit of wear and tear in the hotel but it is clean, the staff are friendly and helpful. Also I found the food in the restaurant to be great and reasonably priced. I had a very early checkout and the kitchen staff prepared me some food to go as I would miss the breakfast service. I would definitely stay here again if I am in Cebu City.

6

Anas

8 Jan 2025

·

Stayed 1 night

La chambre est correcte, assez grande, mais un peu vieillissante. La douche n’était pas chaude, et c’était difficile de comprendre la raison du staff: une personne nous a dit qu’ils utilisaient des panneaux solaires pour l’eau chaude, donc forcément pas d’eau chaude le soir. Une autre personne a parlé de maintenance… au fait, il était difficile de communiquer en anglais avec le staff. Aussi, il y a un bar dans le rooftop. Ayant eu une chambre au 6ème étage (rooftop au 7ème), on entendait le bruit du bar karaoke jusqu’à 1h du matin un mardi. Donc, évitez les étages au dessus pour le bruit.

8

Michelle

17 Feb 2025

·

Stayed 2 nights

Aircon is slow cold and window is broken

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: several guests found rooms very clean, while others noted smelly carpets, mildew in showers, and occasional cockroaches.

Related guest reviews

10

Sangyoun

29 Nov 2024

·

Stayed 1 night

아주 시끄러운 콜론거리에서 비고적 조용하고 청결한 곳입니다.

10

Michael

31 Oct 2024

·

Stayed 1 night

Clean and friendly staff.

8

Alain

12 Dec 2025

·

Stayed 1 night

Personnel’s perfect ! Rooms so so and the carpets in different floors smell bad. In general, it’s okay.

8

Nicefora

21 Jan 2023

·

Stayed 5 nights

There’s some baby roaches in the bathroom and where the tea pot was located…there’s no hot water most of the time…. Lots of mildew around the shower walls…

2

Neil

19 Jul 2024

·

Stayed 1 night

Nice rooftop bar. Room was fine, just a few roaches. Wifi speed is awful could hardly load a page. Worst thing was the noise other guest were making in the corridors ... ruined my stay.

6

KHEE YONG

13 Dec 2022

·

Stayed 3 nights

the room is dirty and smelly. Cockroach running around the room. Maybe this is a old building, But good to do some cleaning. Staff are kind and helpful. They did not make up my room on the second day.

8

Orazio Ezio

25 Jan 2025

·

Stayed 3 nights

The property is located near the santo nino Church lots of shops very friendly staff and service good and clean rooms. Thanks to Zoe well done!

10

Patrick

23 Feb 2025

·

Stayed 4 nights

I chose this hotel for its location. It is within walking distance of the places where I wanted to visit. There is a bit of wear and tear in the hotel but it is clean, the staff are friendly and helpful. Also I found the food in the restaurant to be great and reasonably priced. I had a very early checkout and the kitchen staff prepared me some food to go as I would miss the breakfast service. I would definitely stay here again if I am in Cebu City.

10

Furkan

5 Jun 2023

·

Stayed 3 nights

Friendly staff. Guards also very friendly. Breakfast is good. Rooms very clean. Bed very comfortable. AC working perfect.

4

nourdine

22 Jan 2025

·

Stayed 6 nights

Accueil correct il faut le souligner mais l’hôtel a besoin d’être rafraîchi ensuite le ménage est très mal fait le petit déjeuner est pas terrible mais cerise sur le gâteau douche froide jamais eu d’eau chaude, la lumière du jour dans la chambre on la voit pas trop, mais le pire c’est la salle de bain qui se transforme en piscine après la douche le joint de la cabine de douche est complètement rongé, on marche sur l’eau !!! Honnêtement déçu par cet hôtel en sachant que j’ai pas pour habitude d’être dur dans mes évaluations mais là c’est vraiment pas terrible et loin d’être comme sur les photos La liste du mécontentement est trop longue je ne vais pas m’épancher

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from comfortable to dated, with reports of weak air conditioning, old or faulty fixtures, and small or dim windows; some rooms have city views. Noise from rooftop karaoke and corridors can disturb sleep, especially on higher floors.

Related guest reviews

10

Andrew

23 Jan 2026

·

Stayed 4 nights

Friendly staff, nice atmosphere, centrally located for downtown Cebu. Comfortable room….and roof top Resto bar. My favourite place to stay in Cebu

10

Terrence

21 Dec 2024

·

Stayed 1 night

View and location

4

Kirsty

11 Feb 2023

·

Stayed 1 night

The room was ok, quite spacious but the bed was not particularly comfortable. The bathroom was very old-looking with the toilet seat hanging off and rust around hinges etc. However, the big issue was that we could not sleep. There is a karaoke bar on the rooftop and the karaoke went on until 2am! Our room was nowhere near the rooftop yet we could hear every word being sung. When you book a hotel room, you want to sleep- if we wanted to go to a karaoke bar, we would do. We love going out and enjoy karaoke but not at 2am in a hotel. I called reception at 1am trying to ask if they knew where the noise was coming from and they said they'd ask them to turn the music down but that definitely didn't happen.

2

Alan

17 Jan 2025

·

Stayed 2 nights

The room was horrible. Toilets did not flush, shower was clogged, bed was old and uncomfortable, the room was dark, very small window. No outside food is allowed in the hotel, this means no Grab orders or takeout allowed in your room. I would recommend staying somewhere else. The pictures on Hotels.com are not accurate at all.

6

Andrew

31 May 2024

·

Stayed 3 nights

Enjoyable stay as always…..clean comfortable modern rooms…..friendly staff and lovely roof top Resto bar with music.

2

Neil

19 Jul 2024

·

Stayed 1 night

Nice rooftop bar. Room was fine, just a few roaches. Wifi speed is awful could hardly load a page. Worst thing was the noise other guest were making in the corridors ... ruined my stay.

8

Jürgen Matthias

20 Dec 2024

·

Stayed 5 nights

Was mir nicht gefallen hat, war das es ziemlich warm war in dem Raum und auch im Bad. Was was man besser machen könnte ist eine andere Klimaanlage Einbaut die die Räume dementsprechend kühl das wäre von Vorteil wer es angenehm kühl haben möchte ansonsten habe ich nichts auszusetzen

6

Anas

8 Jan 2025

·

Stayed 1 night

La chambre est correcte, assez grande, mais un peu vieillissante. La douche n’était pas chaude, et c’était difficile de comprendre la raison du staff: une personne nous a dit qu’ils utilisaient des panneaux solaires pour l’eau chaude, donc forcément pas d’eau chaude le soir. Une autre personne a parlé de maintenance… au fait, il était difficile de communiquer en anglais avec le staff. Aussi, il y a un bar dans le rooftop. Ayant eu une chambre au 6ème étage (rooftop au 7ème), on entendait le bruit du bar karaoke jusqu’à 1h du matin un mardi. Donc, évitez les étages au dessus pour le bruit.

4

nourdine

22 Jan 2025

·

Stayed 6 nights

Accueil correct il faut le souligner mais l’hôtel a besoin d’être rafraîchi ensuite le ménage est très mal fait le petit déjeuner est pas terrible mais cerise sur le gâteau douche froide jamais eu d’eau chaude, la lumière du jour dans la chambre on la voit pas trop, mais le pire c’est la salle de bain qui se transforme en piscine après la douche le joint de la cabine de douche est complètement rongé, on marche sur l’eau !!! Honnêtement déçu par cet hôtel en sachant que j’ai pas pour habitude d’être dur dans mes évaluations mais là c’est vraiment pas terrible et loin d’être comme sur les photos La liste du mécontentement est trop longue je ne vais pas m’épancher

8

Michelle

17 Feb 2025

·

Stayed 2 nights

Aircon is slow cold and window is broken

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, accommodating, and helpful, with easy check-in and checkout for some stays. A few reviews cite limited responsiveness or communication issues and an intrusive early-morning call.

Related guest reviews

10

Andrew

23 Jan 2026

·

Stayed 4 nights

Friendly staff, nice atmosphere, centrally located for downtown Cebu. Comfortable room….and roof top Resto bar. My favourite place to stay in Cebu

8

Ayako

4 Aug 2023

·

Stayed 3 nights

Hotel’s staff are so kind. And hotel has shopping places near. It is a very comfortable hotel. Helped me even when I had a problem

8

David

14 Sept 2022

·

Stayed 7 nights

Water never really got hot. Staff is Awesome. Not too bad a price for the money and was centrally located.

6

KHEE YONG

13 Dec 2022

·

Stayed 3 nights

the room is dirty and smelly. Cockroach running around the room. Maybe this is a old building, But good to do some cleaning. Staff are kind and helpful. They did not make up my room on the second day.

8

Orazio Ezio

25 Jan 2025

·

Stayed 3 nights

The property is located near the santo nino Church lots of shops very friendly staff and service good and clean rooms. Thanks to Zoe well done!

2

Daniel

25 Mar 2024

·

Stayed 2 nights

An AWFUL two nights we stayed. My boyfriend and I live in Bohol (neighboring small island), and came for a “date” weekend to do some shopping and have a nice dinner. I have stayed here before and always found it adequate for PH. There was no hot water the entire time, and we told them about it twice, but they never did anything about it. There was also ZERO WiFi in the suite. And, yes, I booked the “nicest” suite they had for the weekend. Lastly, our ferry did not get in until near midnight, so we checked in very late. They called our room at 9am and woke us up to tell us that the breakfast would be ending soon. While in theory this is nice, the staff has no way of knowing our sleep schedule, and I was very irritated that they woke us up. I will not be staying again.

8

Alexander

27 Nov 2023

·

Stayed 5 nights

Great location. Right next to night market and all major stores and restaurants. Accommodating staff. Easy check-in/out process.

6

Cindy Grace

23 Dec 2021

·

Stayed 1 night

Booked at this hotel because my flight was canceled due to the typhoon. No electricity all over Cebu and this was one of the few hotels that had a working generator. The staff was very accommodating, but considering the influx of people they were a bit overwhelmed in handling customer queries

10

Patrick

23 Feb 2025

·

Stayed 4 nights

I chose this hotel for its location. It is within walking distance of the places where I wanted to visit. There is a bit of wear and tear in the hotel but it is clean, the staff are friendly and helpful. Also I found the food in the restaurant to be great and reasonably priced. I had a very early checkout and the kitchen staff prepared me some food to go as I would miss the breakfast service. I would definitely stay here again if I am in Cebu City.

10

Jarrett

21 Jan 2025

·

Stayed 4 nights

Friendly staff, amazing breakfast, and right in the downtown

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AI-generated summary based on recent guest reviews

Location

Central downtown location near Santo Niño Church, a night market, shops, and sights, making it easy to get around. Several guests mention the surrounding area is busy and noisy.

Related guest reviews

10

Sangyoun

29 Nov 2024

·

Stayed 1 night

아주 시끄러운 콜론거리에서 비고적 조용하고 청결한 곳입니다.

10

Andrew

23 Jan 2026

·

Stayed 4 nights

Friendly staff, nice atmosphere, centrally located for downtown Cebu. Comfortable room….and roof top Resto bar. My favourite place to stay in Cebu

10

Terrence

21 Dec 2024

·

Stayed 1 night

View and location

8

Shaun

14 May 2023

·

Stayed 1 night

Nice place to stay close to everything very clean and comfortable would definitely go back

8

Owen

30 Nov 2024

·

Stayed 2 nights

Excellent location if you want to be close to site-seeing and night life.

8

Antoine

22 Aug 2022

·

Stayed 1 night

Hébergement mal situé. Personnel aimable et arrangeant. Chambre propre.

8

Orazio Ezio

25 Jan 2025

·

Stayed 3 nights

The property is located near the santo nino Church lots of shops very friendly staff and service good and clean rooms. Thanks to Zoe well done!

8

Alexander

27 Nov 2023

·

Stayed 5 nights

Great location. Right next to night market and all major stores and restaurants. Accommodating staff. Easy check-in/out process.

10

Patrick

23 Feb 2025

·

Stayed 4 nights

I chose this hotel for its location. It is within walking distance of the places where I wanted to visit. There is a bit of wear and tear in the hotel but it is clean, the staff are friendly and helpful. Also I found the food in the restaurant to be great and reasonably priced. I had a very early checkout and the kitchen staff prepared me some food to go as I would miss the breakfast service. I would definitely stay here again if I am in Cebu City.

10

Jarrett

21 Jan 2025

·

Stayed 4 nights

Friendly staff, amazing breakfast, and right in the downtown

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AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site meals are inconsistent: some praise tasty, good-value food, while others found breakfast poor. The restaurant is convenient for those who prefer to eat in.

Related guest reviews

6

Rosie

20 Dec 2022

·

Stayed 3 nights

I kind of regretted booking at this hotel. They only provided 2 bath towels, not even a towel to dry your feet. And the shower stall is so disappointing old. This hotel is poorly maintained. The free breakfast is fine. The staffs are great though, courteous and respectful…

10

Andrew

23 Jan 2026

·

Stayed 4 nights

Friendly staff, nice atmosphere, centrally located for downtown Cebu. Comfortable room….and roof top Resto bar. My favourite place to stay in Cebu

6

Kthryn

16 Dec 2023

·

Stayed 1 night

The hotel is located in the centre of the city, it’s busy and loud with lots of things happening. It was too crowded to take our infant son out to explore at night. We opted for to eat at the hotel.

6

Michaela

21 Dec 2022

·

Stayed 2 nights

Kakalaken, Karaoke im Hotel bis 4 Uhr in der Früh, Frühstück - reine Zumutung...sonst Personal ist sehr freundlich und die Lage ist sehr zentral.

6

Andrew

31 May 2024

·

Stayed 3 nights

Enjoyable stay as always…..clean comfortable modern rooms…..friendly staff and lovely roof top Resto bar with music.

2

Neil

19 Jul 2024

·

Stayed 1 night

Nice rooftop bar. Room was fine, just a few roaches. Wifi speed is awful could hardly load a page. Worst thing was the noise other guest were making in the corridors ... ruined my stay.

10

Patrick

23 Feb 2025

·

Stayed 4 nights

I chose this hotel for its location. It is within walking distance of the places where I wanted to visit. There is a bit of wear and tear in the hotel but it is clean, the staff are friendly and helpful. Also I found the food in the restaurant to be great and reasonably priced. I had a very early checkout and the kitchen staff prepared me some food to go as I would miss the breakfast service. I would definitely stay here again if I am in Cebu City.

10

Furkan

5 Jun 2023

·

Stayed 3 nights

Friendly staff. Guards also very friendly. Breakfast is good. Rooms very clean. Bed very comfortable. AC working perfect.

4

nourdine

22 Jan 2025

·

Stayed 6 nights

Accueil correct il faut le souligner mais l’hôtel a besoin d’être rafraîchi ensuite le ménage est très mal fait le petit déjeuner est pas terrible mais cerise sur le gâteau douche froide jamais eu d’eau chaude, la lumière du jour dans la chambre on la voit pas trop, mais le pire c’est la salle de bain qui se transforme en piscine après la douche le joint de la cabine de douche est complètement rongé, on marche sur l’eau !!! Honnêtement déçu par cet hôtel en sachant que j’ai pas pour habitude d’être dur dans mes évaluations mais là c’est vraiment pas terrible et loin d’être comme sur les photos La liste du mécontentement est trop longue je ne vais pas m’épancher

10

Jarrett

21 Jan 2025

·

Stayed 4 nights

Friendly staff, amazing breakfast, and right in the downtown

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $28	17 $26
18 $26	19 $27	20 $27	21 $27	22 $26	23 $27	24 $27
25 $26	26 $27	27 $27	28 $27	29 $27	30 $27	31 $27

Su	Mo	Tu	We	Th	Fr	Sa
1 $28	2 $28	3 $28	4 $28	5 $28	6 $28	7 $28
8 $28	9 $28	10 $28	11 $28	12 $28	13 $28	14 $28
15 $28	16 $28	17 $28	18 $28	19 $28	20 $28	21 $28
22 $28	23 $28	24 $28	25 $28	26 $28	27 $28	28 $28
29 $28	30 $28

Palm Grass Hotel

Prices for Palm Grass Hotel

Monthly average prices

About this property

Location

Room options

Standard Suite

Deluxe

Royal Suite

Deluxe Suite

Superior Suite

Superior

Guest reviews of Palm Grass Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

FAQs about Palm Grass Hotel

Prices for upcoming dates