Name: Palm Grass Hotel
Address: 68 Junquera St, Downtown Cebu, Cebu City, Philippines, Cebu City, Central Visayas, Philippines
Rating: 7.87

Guest reviews

7.9

Good

Based on 2,964 verified reviews

Who stays here?

Business

12%

Couple

43%

Family

19%

Group

12%

Solo

12%

What guests think

AI-generated summary based on recent guest reviews

Across reviews, Palm Grass Hotel is praised for its central Cebu City location and friendly staff, but feedback highlights an aging property with inconsistent hot water, occasional pests, variable Wi-Fi, and late-night noise from the rooftop bar and corridors.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

TUDUR LLOYD

12 Feb 2026

·

Stayed 20 nights

Staff was so nice and can’t wait to come stay there again the were like a friend to me not customer il see you all again and thank you for make my holidays special Tudur

10

Andrew

23 Jan 2026

·

Stayed 4 nights

Friendly staff, nice atmosphere, centrally located for downtown Cebu. Comfortable room….and roof top Resto bar. My favourite place to stay in Cebu

8

Alain

12 Dec 2025

·

Stayed 1 night

Personnel’s perfect ! Rooms so so and the carpets in different floors smell bad. In general, it’s okay.

10

Jeff

6 Dec 2025

·

Stayed 2 nights

Staff was really friendly and helpful. Thank you @

4

Ian

6 Dec 2025

·

Stayed 1 night

There was no hot water in the shower at any given time of day or night and there is a lot of noise from all around, rooms, bar, etc... the walls seem really thin or not soundproofed at all, i can ear TV from both neigboors and people scream , cannot sleep ! One more thing, they charge a fee if you bring your own lunch, they want you to buy at the hotel or you pay a tax, i know, its crazy, never experienced that anywhere before.

68 Junquera St, Downtown Cebu, Cebu City, Philippines

Location

Downtown Cebu, a neighborhood in Cebu City, is home to Palm Grass Hotel. Colon Street and Magellan's Cross are notable landmarks, and travelers looking to shop may want to visit SM Seaside City Cebu and SM City Cebu. Jpark Island Waterpark and Jose R. Gullas Halad Museum are also worth visiting.

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 14:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Complimentary parking is available for guests. However, please note that the parking area will be closed seasonally from January 16 to January 20.

A full breakfast is available daily from 6 AM to 10 AM for a fee of approximately PHP 300 for adults and PHP 150 for children.

Pets are not allowed at the property, and service animals are also not permitted.

Check-in time starts at 2:00 PM and check-out time ends at 12:00 PM. Early check-in and late check-out may be available for a fee of PHP 500, subject to availability.

The hotel offers limited wheelchair accessibility, including an elevator/lift and step-free entrances. However, specific details about accessible rooms and facilities are not provided.

The hotel is situated in downtown Cebu, just minutes from notable landmarks such as Magellan's Cross and SM City Cebu. It is conveniently located for shopping and exploring local attractions.

Children 10 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding. However, no cribs or rollaway beds are available.

The hotel does not offer cribs or rollaway beds, and extra-person charges may apply depending on property policy.

Palm Grass Hotel

Amenities

Property description

Guest reviews