HOSHINOYA Fuji

We absolutely loved our stay at Hoshinoya Fuji. From start to finish the experience was amazing, with incredible staff and amenities. Our taxi dropped us to the main reception area where we checked in, selected backpacks for our stay (containing useful gear for hiking and being in the outdoors!) and then were driven up to our room. You can call anytime for a car to take you from the main property back down to the reception area (or vice versa) so whether you wanted to be fully immersed or able to explore the area, you could. The room itself was spacious, light and clean with a gorgeous huge window to hopefully view Fuji, as well as a balcony with table, fire and sofa. The hotel has many options for activities and food, over our stay we enjoyed the music and bonfire session, canoeing on the lake, breakfast on our balcony (which was a particular standout!) and dinner at the restaurant. Every experience was incredible, and we really felt so immersed in the outdoors. Our stay was two nights and we opted to go out and explore around the area as well as enjoy the hotel amenities, but I feel you could easily spend three or four days purely on the hotel grounds and enjoying all they have to offer. We were lucky enough to get two clear days of visibility of Fuji which made the stay even more perfect, but we would’ve still loved our stay based on the property alone. We would encourage anyone to stay here if your itinerary allows!

Unrivaled views of Mt Fuji. The property is a fantastic mix of glamping style outdoor facilities, mixed with fine dining you'd find at any 5 star hotel. The room was modern, with everything you'd expect. It was clean and comfortable, with amazing views. Definitely exceeded all our expectations, given its location and surrounding towns

Title: Extremely Disappointing Experience – Not Worth the Price We have stayed at six other Hoshino resorts before, and this was by far our worst experience. When we checked in at HOSHINOYA Fuji, the staff let each of us choose a cotton backpack. Nobody told us that the backpacks were rentals, that they were only for use during our stay, or that we had to return them at check-out. Naturally, we thought they were gifts, as this is common practice at Hoshinoya. At check-out, the staff suddenly asked us to return the backpacks. We had already packed them in our suitcases. We were forced to open our fully packed luggage in the reception area and repack everything This was extremely uncomfortable, inconvenient, and disrespectful. What made us even angrier was that the staff showed no sincere apology or understanding. To make matters worse, the hotel staff failed to load one of our bags into the taxi they had arranged for us. We only discovered this after arriving at the station. We had to contact the hotel and ask them to deliver our missing bag. Because of their mistake, we almost missed our bus to Tokyo. For a hotel charging such high prices, this level of service is simply unacceptable. We have always enjoyed staying at Hoshino resorts, but HOSHINOYA Fuji was a huge disappointment. The poor communication, careless service, and unprofessional attitude made us feel that we were not respected as guests. I would not recommend HOSHINOYA Fuji to anyone. It is absolutely not w

Hotel is ok, restaurant is great but the front office service was poor.

Love it. Great view. Enjoyable dinner