Is parking available at the property?

Self parking is available on-site for a fee of AUD 45 per night, which includes in/out privileges. Guests are required to contact the property in advance to reserve parking.

Does the property allow pets?

No pets are allowed at the property. Service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is from 14:00, and check-out is until 10:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. It is advisable to confirm specific accessibility needs with the property prior to arrival.

What is the location of the property in relation to key landmarks?

The property is located in Southbank, Melbourne, within a 15-minute walk of Collins Street and Crown Casino. It is approximately 0.7 miles from the Melbourne Convention and Exhibition Centre and Bourke Street Mall.

What are the policies for guests staying with children?

Children up to the age of 12 years can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for a fee of AUD 20 per night, and rollaway beds are available for AUD 65 per night. Advance request or confirmation may be required for these options.

Oaks Melbourne Southbank Suites - 4 Star Aparthotel

Average nightly price at Oaks Melbourne Southbank Suites by month, last 12 months (USD)
Month	Average price
January	US$265
February	US$167
March	US$228
April	US$149
May	US$132
June	US$128
July	US$126
August	US$141
September	US$199
October	US$179
November	US$194
December	US$196

What guests think

At Oaks Melbourne Southbank Suites, travelers praise the central Southbank location and apartment-style rooms with kitchens and laundry, along with consistently friendly, efficient front-desk service, while noting recurring maintenance issues and inconsistent in-room climate control and Wi-Fi.

Cleanliness feedback is mixed: many find rooms very clean, but multiple reviews cite stained carpets, occasional odors, and lapses in housekeeping or linen replacement. Room size varies, with tight bathrooms and second bedrooms in some units, though higher floors offer impressive views; street noise affects certain rooms. Facilities are basic—parking is available but can be costly and tricky to access, and there’s no on-site dining; expect a convenient, self-contained base with helpful staff and occasional maintenance or comfort compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available, including a car lift, but several guests found it expensive and the entrance hard to locate; occasional lift outages were reported. On-site amenities beyond parking were not highlighted in reviews.

Related guest reviews

4

Anoop

6 Apr 2023

·

Stayed 3 nights

The quality of this property for the price was absolutely terrible. There was only one lift working for the entire building - so often both hotel guests and residents had to wait for at least 15 minutes to use the lift..!

6

Maree

4 Jan 2025

·

Stayed 1 night

A basic unit a little overpriced for what it was. Very noisy fan in bedroom. Very noisy aircon in kitchen space. Uncomfortable couch and chairs . Bed was ok . Great spot , easy walk to Southbank and NGV. Could walk everywhere. Overnight parking $45 . Could probably get cheaper nearby

10

Guilaine

2 May 2023

·

Stayed 2 nights

Parking was the only issue. Arrival & pickup. Otherwise it was excellent

10

Kate

23 Mar 2023

·

Stayed 1 night

Car lift was very cool. Nice clean and up to date rooms.

10

Baljit

1 Feb 2024

·

Stayed 3 nights

Fancy car lift parking. Watched Tennis Aust Opens was very close to all amenities and had very helpful staff.

10

Angela

7 Sept 2025

·

Stayed 1 night

Really good all round... Much better than the Oaks in Sydney. Convenient parking ($45 p/night is a bit expensive) and very convenient to the CBD, Southbank and the Arts Centre. Very comfortable and well equipped with enough space for a long stay.

8

Jarrod

10 Apr 2024

·

Stayed 3 nights

Parking was a hassle

8

Jeanette

14 Apr 2024

·

Stayed 1 night

The parking entrance was very hard to find due to lack of hotel signage...

8

Narelle

4 Aug 2024

·

Stayed 2 nights

Generally very good but only one lift working.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests reported very clean rooms, but recurring issues included stained carpets, occasional bad odors, and inconsistent housekeeping or linen replacement. Some cleanliness concerns were linked to maintenance shortcomings.

Related guest reviews

10

Kerry

27 Oct 2025

·

Stayed 4 nights

Room was clean, quiet and comfortable. Easy walking distance for my trip requirements.

8

Rosemary

11 Nov 2024

·

Stayed 1 night

Very friendly helpful staff, carpet in room a bit dirty

6

David

30 Sept 2024

·

Stayed 3 nights

Great location, clean, friendly staff. HOWEVER, room terrible, not maintained: cheap roller (one not working), stained carpet, only a small couch

8

Robert

21 Feb 2026

·

Stayed 2 nights

Clean and cosy

8

NIKOLCE

7 Mar 2025

·

Stayed 1 night

Room had an awful smell

8

Brian

16 May 2025

·

Stayed 4 nights

Location is great. Walking distance to everything. Cleanliness and maintenance could be better. Room WiFi never worked but there was a general hotel WiFi I could use. Staff had made a point to highlight specific room WiFi on check in but then dismissed it when mine didn’t work. Carpet had quite a few large stains and again staff was not concerned when I reported it. Washer and dryer worked very well, which was quite convenient. Bed was comfortable but there is no air conditioning in the bedroom itself, just a wall mounted oscillating fan that was a far less desirable option. Might stay again if price was right but I imagine there are better options.

10

??

31 Aug 2025

·

Stayed 3 nights

This is vey clean and they are kind.

8

Choong Wah

15 Jun 2025

·

Stayed 6 nights

Room is clean and tidy. Kitchen utensils could be improve as the pots and pans teflon coating was worn out and not safe to use. Housekeeping could do better with better training. Bin was clear out but not the waste left next to it. This happened twice.

10

Philippa

13 Nov 2025

·

Stayed 2 nights

Was lovely and clean

2

JINGYAN

16 Jul 2024

·

Stayed 4 nights

The blanket had blood spots (menstruation) all of the places and housekeeping refuses to bring new ones with all excuses. When I mentioned I will make a complaint then she said do whatever. They finally replaced the new one but still have blood spots (not that many). When I requested to refund one night accommodation it was refused by saying as long as the housekeeping washed the blanket the blood spot is normal. I requested the hotel manager to inspect the blanket in the room but she refused. The kids were impacted and not able to sleep. It causes lots of frustration. I do not want to upload the photo to make people feel uncomfortable but I always have this evidence to protect myself. I would not recommend to stay there anymore.

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AI-generated summary based on recent guest reviews

Rooms

Apartments are generally well equipped with kitchens and laundry and can offer great views, but sizes vary and some bathrooms/bedrooms are very small. Repeated issues include weak or absent bedroom air conditioning, unreliable Wi-Fi, and some street noise.

Related guest reviews

6

Steven

30 Jan 2024

·

Stayed 2 nights

The hotel itself is in a great location, however the rooms need some TLC. No air conditioning in the bedrooms just a fan which is louder then an A380 taking off. Furnishings are old dated and stained. Layout of 2 bedroom apartment was really odd and off putting.

8

Marlene

22 Aug 2025

·

Stayed 2 nights

Enjoyed the view from the 33rd floor, particularly sunrise and the hot air ballons floating by. The room was well equiped with separate bedroom, bathroom and good size kitchen/ living. Large fridge appreciated. Washer and dryer neatly concealed in bathroom. Very good value for a Southbank location in Melbourne.

4

Mohamad

6 Dec 2024

·

Stayed 3 nights

Wifi was terrible, also no signal so can’t use data either, Also fridge was not working, aircon is very old and doesn’t cool the room.

4

Julian

19 Feb 2025

·

Stayed 1 night

Check in and check out was perfect, great staff. Room was nice. The coffee pod machine was a nice touch. The huge negative is the AC. The apartments were not built with any climate control, so an AC has been positioned against the outer wall of the apartment past the kitchen bench. The flow of air then has to travel past the kitchen cupboards, the length of the apartment and through a door way at right angles to the minimal airflow, to get to the bedroom. There is no fan in the living room to even help push the air along. The AC is old, weak, and not cold. Mine looked like it hadn't been serviced since Trump V1. Obviously the problem is a common complaint, so they've installed a desk fan on the wall above the bed, knowing that the bedroom is actually a Swedish sauna pretending to be a bed room. The uncomfortable night was further exacerbated by a 37 degree day, and even after a cooling rain storm the residual heat in the concrete was able to supercharge the sauna like conditions. I mentioned the kindergarden level cooling solution and the uncomfortable night to the check out staff, and she replied that they get many complaints about the cooling issues. So: many complaints + problem acknowledged + management doing nothing about it = a place you should only stay in - In Wiinter. Avoid in Summer unless you're from the tropics.

6

Leigh

29 Jun 2025

·

Stayed 1 night

Rooms were what we needed for a one night stay. One of the bedrooms was so small the door wouldn’t open past the bed. The ensuite was so small the shower door had to open inwards. That was fun trying to close once you were in the shower. Shower soaps were good. It was handy to have a shower cap too. No restaurant onsite. Great location as was walking distance to the restaurants on Southgate.

8

Brian

16 May 2025

·

Stayed 4 nights

Location is great. Walking distance to everything. Cleanliness and maintenance could be better. Room WiFi never worked but there was a general hotel WiFi I could use. Staff had made a point to highlight specific room WiFi on check in but then dismissed it when mine didn’t work. Carpet had quite a few large stains and again staff was not concerned when I reported it. Washer and dryer worked very well, which was quite convenient. Bed was comfortable but there is no air conditioning in the bedroom itself, just a wall mounted oscillating fan that was a far less desirable option. Might stay again if price was right but I imagine there are better options.

6

James

23 Mar 2025

·

Stayed 3 nights

Property (the apartment) was quite noisy - the windows provided minimal noise reduction to the street noises outside and were somewhat drafty - no doubt a reflection on cheap materials by the builder. Wifi was terrible, and phone coverage with Telstra non existent away from the room balcony. Otherwise fine.

6

Gillian

6 Aug 2024

·

Stayed 2 nights

We booked the one bedroom apartment and we’re pleased when we arrived. It was the perfect size with a large balcony. However we soon found that the air-conditioning was not working and we were absolutely freezing. Maintenance was called and they were unable to fix it. The maintenance person told us that reception would call & we would be moved to another room. After waiting about two hours, we called reception and were told to just bring all of our luggage downstairs and they would give us a new room number. We then transferred to a new room. This was also a one bedroom apartment but was not as nice as there was only a tiny balcony. But at least the heater worked…. Or we thought. Within a couple of hours that heater also stopped working. We called reception once again and they came and looked at the air conditioning and confirmed that it was broken. We were told that a portable heater would be brought up. Again we waited to be contacted regarding the portable heater. No one came. We called reception to remind them and a tiny personal heater was brought to our room.

10

Rebecca

17 Mar 2023

·

Stayed 2 nights

The beds are very comfortable. We had a wonderful view out towards the MCG, in the morning you could see the hot air balloons going over Melbourne

6

Margaret

2 Nov 2025

·

Stayed 3 nights

we had a two bed two bathroom apartment, it was a very small apartment, particularly the main bedroom and bathroom, no space to put suitcases, only one bedside table and could only open the glass shower door inwards because of the small space.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, professional, and efficient, with smooth check-ins. A few reviews note weak communication during incidents and slow or unhelpful responses to problems.

Related guest reviews

6

Vanessa

6 Oct 2023

·

Stayed 2 nights

Property was nice. Enough to be comfortable. Service from one staff member at the front desk was little more than a few grunts and zero conversation or greeting, didnt seem to be happy to see us at all.

8

Jenny

24 Dec 2022

·

Stayed 19,348 nights

During our stay, the fire alarm went off and we vacated our room, standing on the street until the fire brigade left. There was an extremely disappointing lack of communication provided during this time. At no stage were we given verbal communication from the night manager of what was happening or when it was safe to return to our room. Feedback for next time would be to actually speak to your guests to advise what is happening, don't expect them just to know. I enquired about the incident with the morning staff on check out and they had no idea what had taken place. Perhaps a more thorough handover from shift staff is required, I did not feel safe during this time nor did the rest of my family. This is very disappointing given the amount of money charge to stay.

10

Noah

14 Jul 2025

·

Stayed 4 nights

Enjoyed my weekend stay at the Oaks apartment. Great area as it’s easy to access the CBD and south wharf. Staff were helpful and made check in/out very quick

10

Andy

11 Nov 2024

·

Stayed 7 nights

Great place to stay the staff can’t do enough to assist yiu

8

Andrew

7 Nov 2025

·

Stayed 5 nights

Great friendly staff, good location

10

Anna

15 Jul 2024

·

Stayed 1 night

Fantastic service from start to end!

10

Juan

16 May 2025

·

Stayed 2 nights

The staff were the best part. One of the women was basically psychic, able to come up with every solution and even anticipate my concerns and proactively provide her help. Her name was Sakshi I believe and she truly stole the show and made my trip. Thanj you!

10

Vanessa

2 Dec 2025

·

Stayed 3 nights

Great stay - very helpful staff at reception, nice large apartment. Will definitely be back next time we come down to Melbourne.

4

paul

19 Aug 2024

·

Stayed 3 nights

At check in was given an upgrade to an 2 bedroom appt at no extra cost only to have 2nd bedroom locked 20mins later no piont of an upgrade Had to evauate walk down 20flights of stairs and stand in the cold for 30mins and no staff letting us know what was happening or saying sorry wouldn't stay at this place again

10

Michelle

23 Nov 2024

·

Stayed 2 nights

Great central location, amenities good and staff always friendly and helpful

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AI-generated summary based on recent guest reviews

Location

Central Southbank position with easy walks to the river, arts precinct, CBD, trains, and venues. Very convenient for sightseeing and events.

Related guest reviews

10

Annemarie

10 Jan 2025

·

Stayed 3 nights

Perfect location, five minutes walk to the river & all amenities. Definitely recommend

8

Marguerite

30 Sept 2025

·

Stayed 2 nights

Located was great for walking to all the sights in Melbourne we planned on visiting. The room had all the space and amenities that we required during our visit

10

Juanita

10 Oct 2024

·

Stayed 2 nights

Stayed for business, great proximity to Southbank and easy walk for central city via the walk bridge.

8

Hannah

18 Apr 2025

·

Stayed 7 nights

Is in a good location on Southbank, which is an easy walk over several bridges into the city. Very close to supermarket restaurants bars and the art. Rooms have all you need. Would recommend and stay again.

10

Rosemary

30 Jul 2025

·

Stayed 2 nights

Very friendly staff, close to train station and supermarket. And good food venues near by.

10

Greg

19 Oct 2023

·

Stayed 4 nights

Great area to stay, close proximity to the CBD without staying there. Central to all the main attractions. Would stay at this Hotel again. Loved it.

10

Angela

1 Feb 2024

·

Stayed 3 nights

Great location with helpful staff and comfortable, well equipped suites. Ideal location within walking distance to CBD, arts centres, Southbank restaurants and parks.

8

PAULA JUNE

20 Jun 2025

·

Stayed 3 nights

Proximity to trains was great

10

Sandra

18 Dec 2025

·

Stayed 8 nights

Fabulous stay. Kitchen with oven, large fridge freezer. Dishwasher plus washing machine & dryer. Central good location

8

Sally

18 Sept 2025

·

Stayed 3 nights

Great place to stay easy walking distance to everything

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AI-generated summary based on recent guest reviews

Dining

There is no on-site restaurant or room service, and breakfast must be sourced nearby. Fortunately, many dining options are a short walk away along Southbank and into the CBD.

Related guest reviews

10

Annemarie

10 Jan 2025

·

Stayed 3 nights

Perfect location, five minutes walk to the river & all amenities. Definitely recommend

2

Pradeep

16 Sept 2024

·

Stayed 1 night

Staff were great, but no room service, no window, no breakfast and still $233! absolutely no value, never ever going to stay there again unfortunately. Terrible terrible

6

Leigh

29 Jun 2025

·

Stayed 1 night

Rooms were what we needed for a one night stay. One of the bedrooms was so small the door wouldn’t open past the bed. The ensuite was so small the shower door had to open inwards. That was fun trying to close once you were in the shower. Shower soaps were good. It was handy to have a shower cap too. No restaurant onsite. Great location as was walking distance to the restaurants on Southgate.

8

Hannah

18 Apr 2025

·

Stayed 7 nights

Is in a good location on Southbank, which is an easy walk over several bridges into the city. Very close to supermarket restaurants bars and the art. Rooms have all you need. Would recommend and stay again.

10

Rosemary

8 Jan 2025

·

Stayed 1 night

Close to Southbank facilities

8

Hai

3 Oct 2024

·

Stayed 4 nights

I stayed for 4 nights for a business trip. The location was close to my event so it was convenient. There are limited food options downstairs and will require you to either walk to Southbank (high-end foods) or across the river to the rest of the CBD. Oaks is a serviced apartment so there is no room service or towel change. There is very limited reception in the room and their WIFI is rather slow. Their check in closes at 12am. Checkin and out process was swift and their reception staff is nice and professional.

8

Paul

17 Nov 2023

·

Stayed 2 nights

Close to waterfront dining and casino

8

Cassie

12 Mar 2025

·

Stayed 2 nights

Great location walking distance to restaurants and waterfront

10

Angela

1 Feb 2024

·

Stayed 3 nights

Great location with helpful staff and comfortable, well equipped suites. Ideal location within walking distance to CBD, arts centres, Southbank restaurants and parks.

8

Chris

31 Aug 2023

·

Stayed 3 nights

Ok can’t pre-order breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $137	13 $117	14 $187
15 $98	16 $98	17 $163	18 $123	19 $102	20 $113	21 $154
22 $97	23 $97	24 $149	25 $165	26 $199	27 $362	28 $365
29 $97	30 $100

Su	Mo	Tu	We	Th	Fr	Sa
		1 $134	2 $301	3 $217	4 $370	5 $368
6 $100	7 $100	8 $105	9 $190	10 $131	11 $211	12 $230
13 $94	14 $94	15 $94	16 $94	17 $94	18 $116	19 $121
20 $100	21 $100	22 $105	23 $105	24 $113	25 $232	26 $354
27 $216	28 $163	29 $161	30 $221	31 $500

Oaks Melbourne Southbank Suites

Prices for Oaks Melbourne Southbank Suites

Monthly average prices

About this property

Location

Room options

2 Bedroom Apartment (No Housekeeping)

2 Bedroom Executive Apartment

2 Bedroom Apartment- City View (No Housekeeping)

1 Bedroom Apartment (No Housekeeping)

2 Bedroom Apartment

1 Bedroom Apartment- View (No Housekeeping)

1 Bedroom Apartment

2 Bedroom Executive Apartment (No Housekeeping)

2 Bedroom Apartment- City View

1 Bedroom Apartment- View

Guest reviews of Oaks Melbourne Southbank Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Oaks Melbourne Southbank Suites

Prices for upcoming dates