Luxus Grand Hotel

The staff is what makes this place. My experience has been great, the hotel was clean, food was great but customers service especially by Rehan and Ashraf exceeded all expectations by me, well done.

Very cooperative staff excellent food specially breakfast Mr. Irfan cleaning staff did a excellent job

The staff at breakfast were not helpful and were not nice. I asked for a second glass of orange juice and they refused to give it. There was very limited breakfast selection and their excuse was that it's ramadan time. But we're not Muslims and do not have to fast. They should not charge for breakfast in the booking if they had no intentions of feeding their non-Muslim guests properly. I had to wait 15 minutes every day for 4 days for my tea to be served. This is not a luxurious hotel as described. It is dated and the decor is tacky. The hallway to the rooms is dark that it does'nt feel safe, especially we are women. The room and the hallway also reek of cigarettes. The housekeeping staff hassle you for tips whenever you ask for supplies, which should have been provided anyway. There's two of us and they only put one bottle of shampoo and bath gel. The toiletries are of low quality that the soap does'nt even sud. The hotel is located in a busy street and is not in a good area.

Everything is good

I stayed for two weeks was charged for a second person when I came in to the hotel. and the bathroom tiolet didnt flush stinked coming from the bathroom after cleaning it.