Name: Wynn Palace
Address: Avenida Da Nave Desportiva Cotai, Macau SAR, Cotai, MO
Price range: $241–$862 per night
Rating: 9.23

What guests think

Across recent reviews of Wynn Palace, travelers highlight spacious luxurious rooms with fountain views and a suite of standout amenities including a serene spa, pool, grand casino, upscale shops, and the dramatic cable car and fountain show.

Service is consistently praised for professionalism, thoughtful upgrades, and birthday touches, though a few guests reported slow check in or occasional booking and information hiccups. Breakfast earns strong feedback, but some mention long waits at peak times, limited hot selections, or an underwhelming outlet. Most find the property clean and well maintained, with isolated complaints about smoke smells or dirty carpets. Expect a high end resort stay with lively attractions and some peak time queues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the spa, pool, casino, shops, and the cable car and fountain show as highlights. A few note transport limitations such as no ferry pier shuttle or early shuttle cutoffs, and occasional confusion about pool information.

Related guest reviews

10

Tinny

Apr 12, 2023

·

Stayed 1 night

酒店商店集中，房間夠大，員工服務一流

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10

YU YONG

Aug 21, 2024

·

Stayed 3 nights

整体感觉非常好。缆车🚡在夜晚的效果很震撼。有些餐厅小朋友不能进入，只能点餐，不免有点遗憾。下次还会再来。

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10

Christina

Apr 8, 2024

·

Stayed 1 night

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

6

Mee Haw Phoebe

Mar 8, 2023

·

Stayed 1 night

Hotel room is very spacious but provides only one single armchair for 2 persons! The other person has to use the desk chair which is not comfortable. We booked for king sized bed but there was only twin room available wgen we checked in at 6pm. Hotel has an outdoor pool. We were told by the concierge that the pool was heated at 26C, this being tge case since hotel opening. Hence, we did not get to enjoy the pool as the weather was a little chilly on 7th March when we checked in. We only found out it was heated at 30C by the staff at the pool on 8th March after we checked out. This information about the heated pool was also not listed on Wynn Palace website.

10

kyung duk

Mar 31, 2023

·

Stayed 5 nights

단연마카오 죄고의 호텔 입니다 시설이 관리가잘되고 운영도 좋았어요 공항과 가까운 지리도 아주좋았읍니다

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10

Ali

May 11, 2023

·

Stayed 3 nights

This is nicest casino I have ever seen

8

Youngran

Jun 14, 2024

·

Stayed 2 nights

분수쇼가 반겨줘서 좋았어요

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8

Sau Man Rosa

Feb 12, 2023

·

Stayed 1 night

Overall experience was good. Got a free room upgrade and late check out as VIP access benefits. Staffs at registration and room service were great, very friendly and accommodating. Room was clean and big. However, not very happy with the service of a staff called Shawn 姜雙 at the cafe Sweets. He was extremely rude, unfriendly and unhelpful. He sounded like he just want to get rid of us when we were paying at the cashier! Also, I was shocked that this hotel doesn't accept Alipay Hong Kong but only accept Alipay China, while even most of the local restaurants accept Alipay Hong Kong. Additionally, this hotel doesn't offer shuttle to Hong Kong and Macau ferry pier, while this is a basic service by almost all of the casino resorts in Macau. From the fact that they offer shuttle to Border Gate and Hengqin Port but not Hong Kong Macau ferry pier, and also only accept Alipay China but not Alipay Hong Kong, it gives the impression that this hotel only welcome mainland Chinese but not Hong Kong travelers, which is very disappointing.

10

Rafael

Feb 14, 2023

·

Stayed 2 nights

Wynn Palace Macau a must if you want to spoil yourself and your family. Facilities are fantastic for a memorable and exclusive experience.

8

Tak ming

May 13, 2023

·

Stayed 1 night

不錯睇驗！但酒店接駁巴士比隔離MGM的早半小時停！不方便

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Cleanliness

Most reviews describe clean, well kept spaces. A small number report issues such as smoke odors in rooms or dirty carpets.

Related guest reviews

6

Ngoc

Oct 12, 2023

·

Stayed 2 nights

The room smells like smoke. Its terrible, the spa is beautiful

10

??

Sep 19, 2024

·

Stayed 1 night

꼭 와보고 싶었는데 역시 윈팰리스였습니다. 깨끗하고 관리잘되어있고, 완벽한 시설이었습니다. 어린이보다는 성인가족이 숙박하면 좋을만한 곳입니다.

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2

li

Feb 23, 2023

·

Stayed 1 night

没有讲解酒店vip服务，餐厅没有定到位子，房间地毯很脏

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10

King Tung Evelyn

Mar 6, 2023

·

Stayed 1 night

很大很乾淨

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10

Chi

Apr 7, 2023

·

Stayed 2 nights

Nothing change since my last visit before pandemic, excellent service and condition everywhere.

10

Chi Hung

Apr 1, 2023

·

Stayed 1 night

環境舒適，光猛，整齊

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10

yen

Jun 20, 2023

·

Stayed 1 night

Close to the airport staff friendly property clean

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Rooms

Rooms are spacious and luxurious, many with impressive fountain views. Some guests mentioned in room amenity niggles like hair dryers or lack of coffee machines, and a few experienced bed type allocation or seating limitations.

Related guest reviews

10

Chui Ha

Apr 19, 2023

·

Stayed 1 night

很好的假期，房間大，早歺和晚間自助攴好吃，歺廳望着噴泉湖景很浪漫呢

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10

Suk Bing Rita

May 20, 2023

·

Stayed 1 night

The service at the counter for check in was very speedy and good manner. I was very glad that free upgrade and very delicious chocolate cake were offered to celebrate the birthday of my husband. Though it was raining heavily during the two days of my stay and the cable car service was stopped, I stayed most of the time in the room. The downside was no coffee machine and only five tea bags (each for one flavour) were found inside the room. The housekeeper told me that a bottle of Chinese tea leaves was no longer provided. The lake view room provided me with a remarkable experience to see the fountain show inside. The breakfast was superb, in particular the pastries and egg tarts. Overall, I would highly recommend this hotel and will come back soon.

10

Christina

Apr 8, 2024

·

Stayed 1 night

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

6

Mee Haw Phoebe

Mar 8, 2023

·

Stayed 1 night

Hotel room is very spacious but provides only one single armchair for 2 persons! The other person has to use the desk chair which is not comfortable. We booked for king sized bed but there was only twin room available wgen we checked in at 6pm. Hotel has an outdoor pool. We were told by the concierge that the pool was heated at 26C, this being tge case since hotel opening. Hence, we did not get to enjoy the pool as the weather was a little chilly on 7th March when we checked in. We only found out it was heated at 30C by the staff at the pool on 8th March after we checked out. This information about the heated pool was also not listed on Wynn Palace website.

10

Kuei Mu

Nov 14, 2024

·

Stayed 2 nights

服務和環境很棒，缺點是吹風機風小過熱

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10

Foo

May 21, 2023

·

Stayed 3 nights

Love the room facing the fountain.. staff is wonderful. Breakfast buffet is ok..

10

Ka Yan

Oct 12, 2024

·

Stayed 1 night

Truly luxurious yet comfortable room and experience!

10

Ka Kei

Dec 8, 2022

·

Stayed 1 night

整體感覺很好，房間很舒適，有驚喜可免費升級行政套房。

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10

Fai hung

May 10, 2023

·

Stayed 1 night

Just only the hair dryer not so good , heavy it not easy handle, but I’m still wynn hard fans

10

kin Kwan

Apr 11, 2023

·

Stayed 1 night

前台服務員友善，且十分樂於幫助客人。房間十分大，而且十分漂亮。

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Service

Service is widely lauded for friendliness, professionalism, and thoughtful gestures such as upgrades, birthday treats, kids amenities, and late check out. A minority reported slow or chaotic check in, booking issues, rude restaurant staff, or inaccurate information.

Related guest reviews

10

Suk Bing Rita

May 20, 2023

·

Stayed 1 night

The service at the counter for check in was very speedy and good manner. I was very glad that free upgrade and very delicious chocolate cake were offered to celebrate the birthday of my husband. Though it was raining heavily during the two days of my stay and the cable car service was stopped, I stayed most of the time in the room. The downside was no coffee machine and only five tea bags (each for one flavour) were found inside the room. The housekeeper told me that a bottle of Chinese tea leaves was no longer provided. The lake view room provided me with a remarkable experience to see the fountain show inside. The breakfast was superb, in particular the pastries and egg tarts. Overall, I would highly recommend this hotel and will come back soon.

10

Tsz Wai

May 7, 2023

·

Stayed 1 night

員工有禮，主動辦理延遲check out時嘅

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10

Christina

Apr 8, 2024

·

Stayed 1 night

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

10

Kwok Wai

Mar 29, 2023

·

Stayed 1 night

Wait too long for check in, and booking always not able be found from the system

10

CHOI PENG

Dec 8, 2023

·

Stayed 1 night

非常好的一次體驗！雖然人客非常多，但對於第一次入住的我來說，雖然沒有升級，但酒店的安排已經超出預期！對於有小朋友的我們一家，酒店貼心準備了小朋友用品！一家人都非常滿意！特別感謝前台李曉彤經理的一切貼心安排！我們一定會再回來住的！

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8

Mei Mei

Mar 31, 2023

·

Stayed 1 night

房間緊張，但為了讓我和朋友的房間能相近，特別為我們升級至行政房，讓我們可以相聚談天，唯獨入住安排有點遲，而且在排隊方便沒指定一行段，令來賓們皆有點排隊混亂，此點必須改善

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10

Chi

Apr 7, 2023

·

Stayed 2 nights

Nothing change since my last visit before pandemic, excellent service and condition everywhere.

8

Sau Man Rosa

Feb 12, 2023

·

Stayed 1 night

Overall experience was good. Got a free room upgrade and late check out as VIP access benefits. Staffs at registration and room service were great, very friendly and accommodating. Room was clean and big. However, not very happy with the service of a staff called Shawn 姜雙 at the cafe Sweets. He was extremely rude, unfriendly and unhelpful. He sounded like he just want to get rid of us when we were paying at the cashier! Also, I was shocked that this hotel doesn't accept Alipay Hong Kong but only accept Alipay China, while even most of the local restaurants accept Alipay Hong Kong. Additionally, this hotel doesn't offer shuttle to Hong Kong and Macau ferry pier, while this is a basic service by almost all of the casino resorts in Macau. From the fact that they offer shuttle to Border Gate and Hengqin Port but not Hong Kong Macau ferry pier, and also only accept Alipay China but not Alipay Hong Kong, it gives the impression that this hotel only welcome mainland Chinese but not Hong Kong travelers, which is very disappointing.

10

YuYun

Jul 12, 2024

·

Stayed 3 nights

服務人員都很到位

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10

Susan

Apr 10, 2023

·

Stayed 1 night

Excellent service from the pool to reception.

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Location

Close to the airport, making arrivals convenient.

Related guest reviews

10

kyung duk

Mar 31, 2023

·

Stayed 5 nights

단연마카오 죄고의 호텔 입니다 시설이 관리가잘되고 운영도 좋았어요 공항과 가까운 지리도 아주좋았읍니다

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10

Joe

Feb 6, 2023

·

Stayed 1 night

Wynn Palace is a beautiful property. And the food was good in the restaurants and prices to eat were reasonable. A plus, staff let me check-in at noon. Currently, Cotai Express, a shuttle service for casinos, is still not operating. Thus, long lines for taxis in Cotai.

10

yen

Jun 20, 2023

·

Stayed 1 night

Close to the airport staff friendly property clean

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Dining

Breakfast is widely praised for quality and variety, and several on site restaurants impressed. However, peak time queues, limited hot selections for breakfast, and occasional underwhelming outlets or service were noted.

Related guest reviews

10

Chui Ha

Apr 19, 2023

·

Stayed 1 night

很好的假期，房間大，早歺和晚間自助攴好吃，歺廳望着噴泉湖景很浪漫呢

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8

Paul

May 6, 2024

·

Stayed 2 nights

Lake view palace restaurant is a disaster. It is much worse than I have it 2 years ago. Later I learned the main chef has left. Nobody informed me when I make the booking

10

Christina

Apr 8, 2024

·

Stayed 1 night

I wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)

10

Kanako

Dec 3, 2023

·

内装がとても可愛くて、ロビーのお花のオブジェや、噴水ショーも素敵で、コロナが落ち着いたら絶対に行きたいホテルの一つでした。内装は、部屋によってカラーが違うようで、何度泊まっても飽きない工夫がされていると感じました。ロープウェイから見る噴水ショーも綺麗でした。朝食ビュッフェも種類が豊富でした。お部屋のグレードアップをしていただき、部屋に水が8本もあり有難かったです。カジノは、ミニマムベットが他のホテルに比べて高額だったため、初心者の私たちは参加できませんでしたが、カジノの台数が非常に多く上級者の方々は、楽しめそうな雰囲気でした。

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10

pakfu

Feb 15, 2023

·

Stayed 1 night

早餐輪候時間太長，約罰企1小時才可入座

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8

LIK FUNG

Mar 2, 2023

·

Stayed 1 night

整體感覺良好，環境、設施優美，但仍有些改善空間，如早餐的餐廳只有一間，這麼大的酒店，客人都要在餐廳門外排隊等候，而餐桌服務的姨姨，仍需要加以培訓，不要在客人桌上處理及傾倒鄰桌收來的碗碟，實在有失皇宮的氣派…..

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10

Anand

Feb 15, 2025

·

Stayed 3 nights

Chef Tam’s food service and staff were exceptional and very hospitable and kind

10

Foo

May 21, 2023

·

Stayed 3 nights

Love the room facing the fountain.. staff is wonderful. Breakfast buffet is ok..

10

marc

May 18, 2023

·

Stayed 1 night

What an amazing hotel! Room was incredible! Had lunch at La Fontana and dinner in their 1* restaurant. Both times it was top notch!! Special thanks to Cindy from reception and Miss Eusebio who made it an unforgettable stay! When in Macau do not hesitate and stay at Wynn palace

10

LAI KING

Apr 12, 2023

·

Stayed 2 nights

Great staff and good services. Breakfast variety of hot dishes is limited but bakery are very extensive. It will be great to make it balance.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $273	8 $243	9 $464	10 $467
11 $311	12 $278	13 $241	14 $243	15 $241	16 $467	17 $467
18 $278	19 $278	20 $278	21 $278	22 $278	23 $467	24 $464
25 $275	26 $319	27 $319	28 $326	29 $319	30 $467	31 $468

Wynn Palace

About this property

Location

Room options

Executive Suite

Fountain Parlor Suite

Parlor Suite

Palace Queens Room

Palace King Room

Fountain Suite Queens

Promotion Special Palace King Room

Fountain Suite King

Guest reviews of Wynn Palace

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Wynn Palace

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $862	21 $316	22 $280	23 $280	24 $358	25 $514	26 $443
27 $323	28 $358	29 $358	30 $355