Name: Four Points by Sheraton Surabaya, Tunjungan Plaza
Address: Jl. Embong Malang 25-31 Surabaya, Kedungdoro, Surabaya, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 9.13

Guest reviews

9.1

Superb

Based on 3,134 verified reviews

Who stays here?

Business

44%

Couple

10%

Family

29%

Group

7%

Solo

7%

What guests think

AI-generated summary based on recent guest reviews

At Four Points by Sheraton Surabaya, Tunjungan Plaza, guests repeatedly praise the convenient mall-side location, exceptionally friendly service, tasty and varied breakfast, and clean, comfortable rooms that often feel spacious, making it an easy base for shopping and city visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Mohd Roselan

7 Feb 2026

·

Stayed 3 nights

Love the room. All are great. The staff is amazing

10

Mohd Esnu Khalidi

30 Nov 2025

·

Stayed 4 nights

The front staff Suara and Amy help us a lot. Excellent service

10

Yuki Sofia

23 Nov 2025

·

Stayed 4 nights

My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended.

8

j

4 Nov 2025

·

Stayed 2 nights

Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.

10

Sabrina

16 Oct 2025

·

Stayed 1 night

Cozy and convertible

Jl. Embong Malang 25-31 Surabaya, Kedungdoro, Surabaya, Surabaya, Indonesia

Location

With a stay at Four Points by Sheraton Surabaya, Tunjungan Plaza, you'll be centrally located in Surabaya, steps from Tunjungan Plaza and 7 minutes by foot from Grahadi. This hotel is 0.8 mi (1.3 km) from BG Junction and 1.5 mi (2.3 km) from Hero Monument and November 10th Museum.

Tunjungan Plaza(0.1 Miles)

Grahadi(0.4 Miles)

Joko Dolog Statue(0.4 Miles)

Surabaya Youth Center(0.5 Miles)

Sharp Bamboo Monument(0.7 Miles)

Dyandra Convention Center Surabaya(0.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available onsite, and valet parking is offered for a fee of IDR 50,000 per stay. No reservation is required for parking.

Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee of approximately IDR 260,000 for adults and IDR 130,000 for children.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Airport shuttle services are available for a surcharge of IDR 490,000 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

The hotel is centrally located in Surabaya, just steps from Tunjungan Plaza and a 7-minute walk from Grahadi. It is approximately 0.8 miles from BG Junction and 1.5 miles from the Hero Monument and November 10th Museum.

Yes, the property features an outdoor swimming pool. The pool is operational year-round and is suitable for both adults and children.

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of IDR 665,500 per night. Availability is subject to confirmation, and advance request is recommended.

Four Points by Sheraton Surabaya, Tunjungan Plaza

Amenities

Property description

Book on Vio