Home2 Suites by Hilton El Paso Airport, TX

There were multiple security failures involving access to my occupied room during this stay. On 9/5, housekeeping barged into my occupied room because the room was incorrectly marked as a checkout. Then, at approximately 4 AM on 9/6, someone attempted to enter my room. They were able to get past the deadbolt, and only the interior wall latch prevented them from fully entering. They tried twice to open and only left when I yelled “wrong room”. I was terrified. After already having housekeeping enter my room because of an incorrect room status, having someone get past the deadbolt in the middle of the night completely destroyed my sense of safety. I had to leave and pay out of pocket for another hotel. Brianna, the employee who checked me in and whose check-in error led to the overnight security breach, was also rude and unapologetic when I checked out the following day. Given the seriousness of what happened, I expected concern, accountability, and an apology. Management also never called me to f/u. Despite having to leave because I no longer felt safe, my stay has not been refunded, and I was left paying for both the original stay and alternative accommodations. This was not a minor customer service issue. Multiple errors resulted in unauthorized access to an occupied room, including someone getting past the deadbolt at 4 AM. I would not stay at this property again. Management needs to seriously review its room status, check-in, key access, and guest safety procedures.

Well maintained and very clean hotel with a great and friendly staff. Breakfast was very good.

They kept running out of the hot items for breakfast and were not quick enough to replenish. We had a few things wrong with our room and they were not helpful to fix them since we booked through you and we were only staying one more night

Vraiment top les chambres sont grandes et propres Enfin de vrai savon

Good service