Name: Red Roof Inn & Suites Swansea
Address: 999 Grand Army Hwy, Swansea, Massachusetts, United States of America, Swansea, Massachusetts, US
Price range: $99–$145 per night
Rating: 6.47

What guests think

Reviews of Red Roof Inn & Suites Swansea depict a budget motel where staff are often welcoming, room quality varies widely, and basic amenities may be limited, leading to mixed experiences depending on the specific room and stay.

Some guests found rooms very clean, while others reported stained linens, cigarette or marijuana odors, and housekeeping gaps like missing towels. Several mention dated furnishings, uncomfortable beds or small pillows, tricky TVs, and maintenance issues such as leaky AC, worn fixtures, and damaged doors. The location is convenient to highways, shops, and venues, but a number of reviews noted late-night noise or an uneasy feel in the parking area. Expect a simple, no-frills stopover with inconsistent standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic with limited amenities; multiple guests noted no in-room coffee and ice available only through the front desk. Common areas and the parking lot appear worn or untidy, and parts of the property feel old; some rooms are designated smoking.

Related guest reviews

8

JoAnn

Jul 3, 2023

·

Stayed 1 night

Room was clean . Staff was friendly. Location convenient to major routes ,coffee, restaurants and shopping. No coffee maker in the room and ice only through the front desk. Setting less than desirable behind closed down restaurant in an office park.

8

Marcia

Aug 25, 2024

·

Stayed 1 night

The staff was very nice, but the property was a bit rundown.

6

Lisa

Jun 28, 2025

·

Stayed 1 night

Smelled like marijuana, trash in parking lot, not enough towels in room, comforter smelled weird

8

Dominic

May 21, 2024

·

Stayed 2 nights

Easy to find, conveniently located near plenty of retail outlets. Well - maintained property.

6

Normand

Aug 7, 2024

·

Stayed 2 nights

Overall it’s just a place to sleep, the upkeep of the property could be better

4

Samuel

Jul 27, 2024

·

Stayed 1 night

No amenities, not even coffee.

6

Pia

Oct 14, 2024

·

Stayed 1 night

This property really needs to be updated. Bed was uncomfortable, shower fixtures corroded and difficult to turn, everything worn and old.

8

Doroth

Feb 18, 2025

·

Stayed 1 night

For a smoking room they are really clean.

6

Kathleen

Oct 6, 2025

·

Stayed 1 night

Not the best place we’ve ever stayed but not the worst. Staff was polite. Room had been remodeled and was clean. The king sized bed and pillows were comfortable. There is a very good room darkening shade. There was a fridge, microwave and coffee maker but no coffee or condiments. There were no cups. While there were two bath towels, there was one hand towel and one face cloth; however, reservations were made for two adults. We could not make the soap and shower dispensers work, although we were assured when we checked out that they were not empty. We were awakened at 3:00 AM by very loud music and people shouting at each other outside our room. (This is not technically the staff’s responsibility but does give you some idea about the area.).

6

Axel

Jun 27, 2023

·

Stayed 1 night

The room was re-modelled and clean, bath ok. The whole facility is old and run-down. Staircase disgusting and stinking. Booked 4 persons but only found 2 towels. Area feels lonely and not safe (at dark).

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Cleanliness

Cleanliness is inconsistent: many guests found rooms clean, while others cited stained or damaged linens, dirty towels, lingering smoke or marijuana odors, and missing towels. Common areas were also described as grimy or worn.

Related guest reviews

2

Lauren

Jul 24, 2023

·

Stayed 1 night

Ceiling had water damage and was peeling in, towels were dirty, room was dirty (hair, dirt and grime) and the room smelled like smoke and had an ash tray even though it was non smoking. Okay place if you are desperate, but I would absolutely not reccomend.

6

Bruce

May 10, 2023

·

Stayed 2 nights

Rooms weren't too clean overall condition of the room and sheets had holes in them not enough towels

10

Hector

Aug 2, 2025

·

Stayed 1 night

Nice and clean.

4

Elizabeth

Aug 17, 2025

·

Stayed 2 nights

Dirty towels and expiring smoke detectors in my original room

10

Donna

Aug 25, 2024

·

Stayed 1 night

Room was simple, but clean. A comfortable place to rest for the night

2

William A.

Aug 5, 2024

·

Stayed 1 night

The staff were polite and responsive but the bedsheets were dirty had to request new ones, the undersheet was piss stained, questioned the saftyness of the area.

10

Helen

Jan 13, 2025

·

Stayed 3 nights

It quite and clean

10

Michael

Dec 28, 2024

·

Stayed 2 nights

Clean place

10

Amy

Jul 20, 2025

·

Stayed 3 nights

Clean, convenient, comfortable, quiet, nice front staff. Would stay again.

8

Joshua

Feb 19, 2025

·

Stayed 7 nights

Clean room bed wasn't very comfortable but ppl were nice and was clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and vary by renovation; some are remodeled with comfortable touches like blackout shades, while others feel dated with uncomfortable beds or small pillows, tricky TVs, and maintenance issues including leaks, worn fixtures, or damaged doors.

Related guest reviews

6

Michele

Oct 20, 2025

·

Stayed 2 nights

Rooms updated, bathroom needs work. TV hard to use. Staff kind and caring

6

paul

Jun 3, 2024

·

Stayed 1 night

In bad need of repair. Needs paint. Bathroom door is all busted up

6

Amory

Sep 22, 2025

·

Stayed 1 night

Noisy

2

Hung

Jun 2, 2025

·

Stayed 4 nights

Hotel price is ok and staffs tried to help whenever needed. However, the hotel is old and having many issues such as no daily cleaning, no hot water and the ceiling woods broken and dropped on the shower tub after I finished bathing.

8

Jaquan

Jul 27, 2024

·

Stayed 1 night

It was a nice clean place to stay for a night. The decor could use some updating (specifically the bed spread and TV) but the necessities were great. Some more attention could be paid towards the wear-and-tear of furniture…the bed had a cavernous dip right in the middle of the bed. For the price, it was a decent bargain.

4

Elizabeth

Aug 17, 2025

·

Stayed 2 nights

Dirty towels and expiring smoke detectors in my original room

6

Marvin

May 30, 2024

·

Stayed 2 nights

It was a decent stay. Aside from the AC leaking water, it was tolerable.

6

Pia

Oct 14, 2024

·

Stayed 1 night

This property really needs to be updated. Bed was uncomfortable, shower fixtures corroded and difficult to turn, everything worn and old.

6

Kathleen

Oct 6, 2025

·

Stayed 1 night

Not the best place we’ve ever stayed but not the worst. Staff was polite. Room had been remodeled and was clean. The king sized bed and pillows were comfortable. There is a very good room darkening shade. There was a fridge, microwave and coffee maker but no coffee or condiments. There were no cups. While there were two bath towels, there was one hand towel and one face cloth; however, reservations were made for two adults. We could not make the soap and shower dispensers work, although we were assured when we checked out that they were not empty. We were awakened at 3:00 AM by very loud music and people shouting at each other outside our room. (This is not technically the staff’s responsibility but does give you some idea about the area.).

10

daniel

Jul 5, 2025

·

Stayed 2 nights

Very quiet if your looking for that. Front desk guy was awesome. I wasnt bothered by anyone. Bed and room was nice.

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Service

Service is generally friendly and helpful, with several guests praising the front desk and manager for resolving issues and accommodating requests. A few reported rude or unresponsive interactions and frustrations with deposit policies.

Related guest reviews

6

Michele

Oct 20, 2025

·

Stayed 2 nights

Rooms updated, bathroom needs work. TV hard to use. Staff kind and caring

10

Joseph

Sep 13, 2024

·

Stayed 2 nights

Very friendly staff

10

Fengyu

May 8, 2025

·

Stayed 5 nights

Good stay and good location; front desk was very friendly and super accommodating. Will visit again!

2

Scott

May 10, 2024

·

Stayed 1 night

Staying at a dive is one thing, but having that dive tie up a $100 security deposit for two days is grotesque. When I arrived, the desk clerk was in a fight with a lovely elderly woman from Canada. I believe she was trying to get the establishment to release her room so she could stay in another nearby motel. The clerk was rude and when pressed referred to mysterious management or manager to whom he would not allow the woman to speak. Final note, the photos are inaccurate and sell a room that doesn’t exist. Dishonest and untrustworthy.

8

amy

Jun 29, 2025

·

Stayed 1 night

Staff is extremely kind and helpful. They seem to be upgrading the rooms new lighting fixtures and mirrors.

8

RAMONA M

Aug 27, 2024

·

Stayed 1 night

CONVENIENT to THE NARROWS CENTER, pet friendly location.......there was an issue with the TV but the front desk persisted until it was resolved. Location is in a commercial area so I'm not sure i'd have felt comfortable without my husband. Dunkin' is across the street for coffee and lite bites.

10

Rhoel

Mar 23, 2025

·

Stayed 2 nights

Front desk clerk was outstanding. He gave me the cheapest rate for staying longer.

2

John

Aug 30, 2023

·

Stayed 1 night

When I walked into the office to check in, there was a staff member sweeping but quickly went out of view, never acknowledged my presence. After about a minute I wrang the bell and another staff member popped up, he was great and got me checked in. We opened the door to our room and it went downhill from there...we were hit by the odor, stained ceiling tiles, broken door safety latch and no coffee maker. The final kicker was when we folded down the bed sheets, there was multiple burn holes through the top sheet (it was a smoker room), but this was unacceptable. Please stay away from this location.

10

Paul

Oct 1, 2023

·

Stayed 1 night

We had a minor issue which was taken care of immediately the manager was extremely nice and helpful

10

Amy

Jul 20, 2025

·

Stayed 3 nights

Clean, convenient, comfortable, quiet, nice front staff. Would stay again.

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AI-generated summary based on recent guest reviews

Location

Convenient to highways, shops, and the Narrows Center, and easy to find. Several reviews describe a commercial area with late-night noise or an uneasy feel in the parking lot, though some guests found it quiet or safe.

Related guest reviews

8

Kenley

Jul 29, 2024

·

Stayed 1 night

Quiet, clean, safe.

8

JoAnn

Jul 3, 2023

·

Stayed 1 night

Room was clean . Staff was friendly. Location convenient to major routes ,coffee, restaurants and shopping. No coffee maker in the room and ice only through the front desk. Setting less than desirable behind closed down restaurant in an office park.

2

Danna

Jul 13, 2025

·

Stayed 1 night

First off I was not too happy to arrive and find out I paid $222 for a really small & gross hotel room. I asked front desk for 2 towels since we are a party of three & ladies need 2 towels. They had me sign something which is charging my credit card $100 of there is damage. only after getting to our room & discovering the incredibly horrible reviews did I realize that this is gonna be a real problem. Other people were charged for asking for additional towels, which is absolutely insane.. The room itself is small, very dated & the bed spreads look old & ratty. The sheets have some stains & the couch looks like its from a thrift store or your grandmas apartment from the 70’s. There are no toiletries like shampoo/conditioner just the smallest bar of soap in the world. The towels are very used & old, the ceilings are in bad shape, the bathroom door barely closes and the shower curtain is like 8” too long so its in the tub while you shower. It appears that people may be living here long term & they are hanging out in parking lot. The tv screen is decent size but the live area is about 18” max. The pillows they gave us for the bed are “barbie doll” size & totally ridiculous. We asked for regular size pillows but they said they don’t have any. If we werent tired & it wasnt late we would have just gone straight home & asked for a full refund. For the price I paid I would expect a much higher quality hotel like IHG Holiday Inn Express. 0 stars.

8

Dominic

May 21, 2024

·

Stayed 2 nights

Easy to find, conveniently located near plenty of retail outlets. Well - maintained property.

8

RAMONA M

Aug 27, 2024

·

Stayed 1 night

CONVENIENT to THE NARROWS CENTER, pet friendly location.......there was an issue with the TV but the front desk persisted until it was resolved. Location is in a commercial area so I'm not sure i'd have felt comfortable without my husband. Dunkin' is across the street for coffee and lite bites.

2

William A.

Aug 5, 2024

·

Stayed 1 night

The staff were polite and responsive but the bedsheets were dirty had to request new ones, the undersheet was piss stained, questioned the saftyness of the area.

6

Kathleen

Oct 6, 2025

·

Stayed 1 night

Not the best place we’ve ever stayed but not the worst. Staff was polite. Room had been remodeled and was clean. The king sized bed and pillows were comfortable. There is a very good room darkening shade. There was a fridge, microwave and coffee maker but no coffee or condiments. There were no cups. While there were two bath towels, there was one hand towel and one face cloth; however, reservations were made for two adults. We could not make the soap and shower dispensers work, although we were assured when we checked out that they were not empty. We were awakened at 3:00 AM by very loud music and people shouting at each other outside our room. (This is not technically the staff’s responsibility but does give you some idea about the area.).

10

Amy

Jul 20, 2025

·

Stayed 3 nights

Clean, convenient, comfortable, quiet, nice front staff. Would stay again.

10

daniel

Jul 5, 2025

·

Stayed 2 nights

Very quiet if your looking for that. Front desk guy was awesome. I wasnt bothered by anyone. Bed and room was nice.

6

Axel

Jun 27, 2023

·

Stayed 1 night

The room was re-modelled and clean, bath ok. The whole facility is old and run-down. Staircase disgusting and stinking. Booked 4 persons but only found 2 towels. Area feels lonely and not safe (at dark).

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

8

JoAnn

Jul 3, 2023

·

Stayed 1 night

Room was clean . Staff was friendly. Location convenient to major routes ,coffee, restaurants and shopping. No coffee maker in the room and ice only through the front desk. Setting less than desirable behind closed down restaurant in an office park.

8

RAMONA M

Aug 27, 2024

·

Stayed 1 night

CONVENIENT to THE NARROWS CENTER, pet friendly location.......there was an issue with the TV but the front desk persisted until it was resolved. Location is in a commercial area so I'm not sure i'd have felt comfortable without my husband. Dunkin' is across the street for coffee and lite bites.

4

Samuel

Jul 27, 2024

·

Stayed 1 night

No amenities, not even coffee.

6

Kathleen

Oct 6, 2025

·

Stayed 1 night

Not the best place we’ve ever stayed but not the worst. Staff was polite. Room had been remodeled and was clean. The king sized bed and pillows were comfortable. There is a very good room darkening shade. There was a fridge, microwave and coffee maker but no coffee or condiments. There were no cups. While there were two bath towels, there was one hand towel and one face cloth; however, reservations were made for two adults. We could not make the soap and shower dispensers work, although we were assured when we checked out that they were not empty. We were awakened at 3:00 AM by very loud music and people shouting at each other outside our room. (This is not technically the staff’s responsibility but does give you some idea about the area.).

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AI-generated summary based on recent guest reviews

Month	Average price
January	$92
February	$92
March	$85
April	$92
May	$111
June	$133
July	$111
August	$113
September	$108
October	$109
November	$91
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $99	17 $99	18 $145	19 $145
20 $99	21 $99	22 $99	23 $99	24 $99	25 $145	26 $145
27 $99	28 $99	29 $99	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $99	2 $126	3 $126
4 $99	5 $99	6 $99	7 $99	8 $99	9 $126	10 $126
11 $99	12 $99	13 $99	14 $99	15 $99	16 $126	17 $126
18 $99	19 $99	20 $99	21 $99	22 $99	23 $126	24 $126
25 $99	26 $99	27 $99	28 $99	29 $99	30 $126	31 $126

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Queen Beds, Smoking

Suite, 1 King Bed

Deluxe Room, 1 King Bed, Accessible, Smoking (Roll-In Shower)

Deluxe Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed, Smoking

Superior Room, 1 King Bed, Jetted Tub

Superior Room, 1 King Bed (Sofa Bed)

Guest reviews

Pleasant

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn & Suites Swansea

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Prices for upcoming dates