Tugcan Hotel

Room in good condition. Breakfast very good

I had a very bad stay and experience at this city accept this hotel which turned my last day to a horrible ending. Let us start from the reception field.. We went to the hotel knowing that we will feel comfortable as we are a couple with a baby booking 5 star hotel. They gave us a room on the third floor and the whole floor had a strong smell of painting so we requested to stay in a different floor. We had a room at the first floor we entered and it was a room not even a hostel can have. The room was not clean specially the bathrooms were used. Baby coat the sent was miserable note they offered new one after complaining, I am wondering why they didn’t offer from the beginning?! Let’s come to our bed it was broken from one side and not balanced so impossible to sleep there. The morning stuff didn’t care how to solve our problem until the night shift came and tried to do her best but it was late in the night and after few hours we were leaving as we couldn’t handle the place. Morning shift was rude and not professional at all since the check in ending to check out. She insulted us as no one did before to us just because we were asking out right for a clean room.No one were not knowing how to speak English at the front desk and it was big surprise for me that how works at five star hotel!!

Excellence front desk team

Yes, spotless room and bathroom. Staff very professional!

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