Hotelcoz All Inclusive
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159 US$
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From
159 US$
/ noche
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre, una pista de tenis al aire libre y un gimnasio. Encontra...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre, una pista de tenis al aire libre y un gimnasio. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y una zona recreativa o sala de juegos.
Servicios empresariales
Tendrás una sala de ordenadores, check-in exprés y tintorería a tu disposición. ¿Estás organizando un evento en Cozumel? En este complejo turístico tienes a tu disposición 500 metros cuadrados de espacio con zona para conferencias y 4 salas de reuniones. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte desde el hotel hasta el aeropuerto previa petición y aparcamiento sin asistencia gratuito.
Comida
Si tienes ganas de comer algo de cocina internacional, ve a El Cocal, uno de los 2 restaurantes de este complejo turístico, o simplemente llama al servicio de habitaciones con horario limitado. Disfruta de un detalle de bienvenida gratuito organizado por la recepción todos los días, donde podrás conocer a otros huéspedes mientras tomas un bocado. Relájate con un refresco en el bar en la playa, en el bar junto a la piscina o en uno de los 4 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 251 habitaciones con aire acondicionado y televisión de pantalla plana. Las habitaciones disponen de balcón o patio con mobiliario. Para los momentos de ocio, tienes una por cable. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos.
Ubicación
Si decides alojarte en Hotelcoz All Inclusive, te encontrarás en una fantástica zona de Cozumel (Zona Hotelera Norte), estarás a 2 min en coche de Playa San Juan y a otros 6 min de Monumento al mestizaje. Además, este complejo con todo incluido se encuentra a 8,2 km de Nado con rayas Stingray Beach y a 14,5 km de Parque Nacional Chankanaab.
Qué hay cerca
Playa San Juan(0.8 millas)
Villa Maya(2.2 millas)
Monumento al mestizaje(2.9 millas)
Los Cinco Soles(3.1 millas)
Malecón San Miguel(3.2 millas)
Museo Cozumel(3.2 millas)
Terminal marítima de Cozumel(3.3 millas)
Terminal Marítima de Cozumel(3.4 millas)
Parque Benito Juárez(3.6 millas)
Plaza central(3.6 millas)
Monumento a Rafael Melgar(3.7 millas)
Museo de la Isla de Cozumel(3.7 millas)
Terminal de Cruceros Punta Langosta(3.8 millas)
Iglesia de San Miguel(3.8 millas)
Palacio Municipal(4.1 millas)
El aeropuerto más cercano se encuentra en Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(4.1 millas)
Servicio de lavandería
Ascensor
Personal multilingüe
Jardín
Buceo
Billares
Ubicación
Playa Santa Pilar Km 4.5, Top Floor, Zona Hotelera Norte, San Miguel de Cozumel, Estado de Quintana Roo, México
Playa San Juan (0.8 millas)
Villa Maya (2.2 millas)
Monumento al mestizaje (2.9 millas)
Los Cinco Soles (3.1 millas)
Malecón San Miguel (3.2 millas)
Museo Cozumel (3.2 millas)
Opciones de habitación
3
Sky Ocean View
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 4
517 ft²
Balcón o patioAire acondicionadoBaño privadoEspacio de trabajo portátil
4
Premium Sky Top
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
517 ft²
Balcón o patioAire acondicionadoBaño privadoEspacio de trabajo portátil
3
Balcony Ocean View Guarantee
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
517 ft²
Balcón o patioAire acondicionadoBaño privadoEspacio de trabajo portátil
2
Garden View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
517 ft²
Balcón o patioAire acondicionadoBaño privadoEspacio de trabajo portátil
2
Balcony Athletic Ocean View Guarantee
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 4
BalcónBalcón o patioAire acondicionadoBaño privadoEspacio de trabajo portátil
Reseñas de los huéspedes sobre Hotelcoz All Inclusive
7.2
Bueno
Basado en 288 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Los viajeros describen Hotelcoz All Inclusive como un complejo frente a la playa, más antiguo y económico, con un personal amable, excelentes oportunidades para hacer snorkel, pero con instalaciones envejecidas, entretenimiento limitado y problemas de mantenimiento como aire acondicionado débil, agua caliente irregular, habitaciones anticuadas y piscinas turbias.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
Los viajeros describen Hotelcoz All Inclusive como un complejo frente a la playa, más antiguo y económico, con un personal amable, excelentes oportunidades para hacer snorkel, pero con instalaciones envejecidas, entretenimiento limitado y problemas de mantenimiento como aire acondicionado débil, agua caliente irregular, habitaciones anticuadas y piscinas turbias.
Los huéspedes suelen elogiar la playa y el snorkel en el lugar, así como el servicio cálido y atento de la mayoría del personal. Las desventajas comunes incluyen interiores anticuados, camas duras, pájaros alrededor del buffet al aire libre, comida repetitiva con una selección limitada de bebidas y algunas instalaciones cerradas o en mantenimiento. La ubicación es tranquila y está a poca distancia en coche del centro y del aeropuerto. Espere una estancia sencilla y discreta centrada en el tiempo en la playa más que en las comodidades.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Ubicación frente a la playa con excelentes oportunidades para hacer snorkel en el lugar, pero las instalaciones están envejeciendo: las piscinas a veces están turbias o cerradas, el bar de la piscina suele estar cerrado, el gimnasio es mínimo, los ascensores/jacuzzis tienen problemas y el entretenimiento organizado es limitado o inexistente.
Reseñas de huéspedes relacionadas
4
Patricia Maureen
28 mar 2025
·
Se alojó 9 noches
We were quite disappointed by the selection and quality of food at the buffet, however the dinners in the restaurant were good. The pools were not very clean. In one pool, it was so murky that you couldn’t see your legs when standing in the pool. Very gross.
We were quite disappointed by the selection and quality of food at the buffet, however the dinners in the restaurant were good. The pools were not very clean. In one pool, it was so murky that you couldn’t see your legs when standing in the pool. Very gross.
6
Richard Scott
20 may 2024
·
Se alojó 4 noches
The pool looked bad and was closed for part of our stay
The pool looked bad and was closed for part of our stay
10
Monica
5 mar 2025
·
Se alojó 3 noches
Good. The pool was dirty so we did not get in . Other than that is was good.
Good. The pool was dirty so we did not get in . Other than that is was good.
8
Laura Knight
1 jul 2025
·
Se alojó 2 noches
Access to beach for snorkling was easy and amazing. Staff around pool and dining area were awesome. Hotel is very old and somewhat run down. Swim up bar was permanently closed. Air conditioner was lacking in room (did not get very cool). Food was so-so. Front desk was friendly but very slow
Access to beach for snorkling was easy and amazing. Staff around pool and dining area were awesome. Hotel is very old and somewhat run down. Swim up bar was permanently closed. Air conditioner was lacking in room (did not get very cool). Food was so-so. Front desk was friendly but very slow
4
Delas Lamont Vaughan
29 jun 2025
·
Se alojó 7 noches
The hole week the pool was green and couldn't swim. They served the same food all week only three main dishes on menu. No entertainment at all during the day or night. and the swim up bar was never opened. The staff was very nice and polite.
The hole week the pool was green and couldn't swim. They served the same food all week only three main dishes on menu. No entertainment at all during the day or night. and the swim up bar was never opened. The staff was very nice and polite.
8
Cynthia J
27 may 2025
·
Se alojó 7 noches
Service was great even though staff was minimal. Food was excellent. Large pool was in dire need of chemicals, very cloudy and green. No amount of vacuuming fixed the problem. No entertainment, all pool staff was required to paint outside areas, this was inappropriate for all of your guests. I have been coming here 20 years, and i was disappointed for the first time. I was sorry to see Christian leave, he's a longtime friend. For three days we had no hot water, then one of the shower handles broke, and thankfully maintenence fixed it fairly quickly. Thanks to the many staff members for excellent services, from wait staff, bartenders, Cesar, housekeeping, and Roberto in the lobby.
Service was great even though staff was minimal. Food was excellent. Large pool was in dire need of chemicals, very cloudy and green. No amount of vacuuming fixed the problem. No entertainment, all pool staff was required to paint outside areas, this was inappropriate for all of your guests. I have been coming here 20 years, and i was disappointed for the first time. I was sorry to see Christian leave, he's a longtime friend. For three days we had no hot water, then one of the shower handles broke, and thankfully maintenence fixed it fairly quickly. Thanks to the many staff members for excellent services, from wait staff, bartenders, Cesar, housekeeping, and Roberto in the lobby.
10
Karen L
25 mar 2025
·
Se alojó 5 noches
They should not be able to advertise a fitness center but other than that, it was great!
They should not be able to advertise a fitness center but other than that, it was great!
6
Rodolfo
21 abr 2025
·
Se alojó 3 noches
Several things not working,i think needs more activities
Several things not working,i think needs more activities
6
Arami
26 mar 2025
·
Se alojó 6 noches
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
4
Carrie
22 may 2025
·
Se alojó 7 noches
I hate having to leave a negative review as this was a return trip for us to this resort and we enjoyed our stay before. This time, however, we were extremely disappointed. First, the A/C could not keep up with the humidity, so everything in our room felt damp the whole time. There was always only one pool available, except for the last day of our stay, when they finally had both of them open. They did not have a lunch or dinner buffet available, like the last time we were there... so only had access to a very limited menu. We had dinner at the on-site restaurant only once, because the A/C wasn't functioning and it was 100 degrees in there. But the deal breaker for me was when one of the staff just opened our door at 10 pm without knocking, even though we had the Do Not Disturb on the door! Most of the staff are extremely friendly and helpful and you can't beat the water there, but I'm afraid we won't be returning. Several of the promised amenities that we had paid for were not functioning and a staff member breached our room unannounced and management did nothing to "resolve the issue" besides offering to change our room and an apologize for the inconvenience.
I hate having to leave a negative review as this was a return trip for us to this resort and we enjoyed our stay before. This time, however, we were extremely disappointed. First, the A/C could not keep up with the humidity, so everything in our room felt damp the whole time. There was always only one pool available, except for the last day of our stay, when they finally had both of them open. They did not have a lunch or dinner buffet available, like the last time we were there... so only had access to a very limited menu. We had dinner at the on-site restaurant only once, because the A/C wasn't functioning and it was 100 degrees in there. But the deal breaker for me was when one of the staff just opened our door at 10 pm without knocking, even though we had the Do Not Disturb on the door! Most of the staff are extremely friendly and helpful and you can't beat the water there, but I'm afraid we won't be returning. Several of the promised amenities that we had paid for were not functioning and a staff member breached our room unannounced and management did nothing to "resolve the issue" besides offering to change our room and an apologize for the inconvenience.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones son variadas: algunos huéspedes encontraron las habitaciones y los terrenos muy limpios, mientras que otros informaron sobre moho, ropa de cama manchada, plagas y condiciones insalubres debido a los pájaros alrededor del buffet. También aparecen en las reseñas problemas de limpieza relacionados con el mantenimiento (desagües, olores).
Reseñas de huéspedes relacionadas
6
Mirielle
13 abr 2025
·
Se alojó 4 noches
The pools and food are outstanding but the bathrooms in the rooms are disgusting. As well the sheets and towels are rather stained. The drinks, food and beach are amazing, along with the service. But the property is very limited by the dirty and outdated rooms, especially the bathroom.
The pools and food are outstanding but the bathrooms in the rooms are disgusting. As well the sheets and towels are rather stained. The drinks, food and beach are amazing, along with the service. But the property is very limited by the dirty and outdated rooms, especially the bathroom.
8
Sean
10 ago 2024
·
Se alojó 4 noches
The food was good, people nice and beac was great. If they want to improve I would say some extra umbrellas by the beach and working on Cleaning the rooms more, it had a moldy smell and dirty sheets.
The food was good, people nice and beac was great. If they want to improve I would say some extra umbrellas by the beach and working on Cleaning the rooms more, it had a moldy smell and dirty sheets.
4
Taylor
10 ene 2025
·
Se alojó 6 noches
Friendly service. Musty smells (I suspect mold) Cockroach in hotel room Random cups left outside of hotel room for the 5 days we stayed. Collecting gnats and mold The managers very rude. Standoffish (Omar) Don’t recommend.
Friendly service. Musty smells (I suspect mold) Cockroach in hotel room Random cups left outside of hotel room for the 5 days we stayed. Collecting gnats and mold The managers very rude. Standoffish (Omar) Don’t recommend.
2
analy
26 may 2025
·
Se alojó 2 noches
Lo único que me gustó fue la atención de todos los meseros, la comida y la playa del hotel. De ahí en fuera las 2 noches que me hospedé amanecí con piquetes de chinches en varias partes de mi cuerpo, al llegar ya tenía reservada y “pagada” mi estancia con todo y niños, lo cual resulta que cuando llegué, me dicen que en las letras chiquitas de la reservación dice que incluyen menores pero de 3 años! Aún y cuando el la reserva ya venía estipulado las personas, los niños con todo y sus edades y el cobro. Tuve que volver a pagar la estancia de mis hijos. El hotel está muy viejo y el mobiliario también. Tiene mucho potencial, hace falta una buena remodelación, más cuidado y limpieza.
Lo único que me gustó fue la atención de todos los meseros, la comida y la playa del hotel. De ahí en fuera las 2 noches que me hospedé amanecí con piquetes de chinches en varias partes de mi cuerpo, al llegar ya tenía reservada y “pagada” mi estancia con todo y niños, lo cual resulta que cuando llegué, me dicen que en las letras chiquitas de la reservación dice que incluyen menores pero de 3 años! Aún y cuando el la reserva ya venía estipulado las personas, los niños con todo y sus edades y el cobro. Tuve que volver a pagar la estancia de mis hijos. El hotel está muy viejo y el mobiliario también. Tiene mucho potencial, hace falta una buena remodelación, más cuidado y limpieza.
4
Ashley
13 may 2025
·
Se alojó 4 noches
Friendly guests. Uncomfortable bed. Elevator didn’t work the entire time. Not always easy getting food. Birds kept getting into dining and eating the food. Shower didn’t drain.
Friendly guests. Uncomfortable bed. Elevator didn’t work the entire time. Not always easy getting food. Birds kept getting into dining and eating the food. Shower didn’t drain.
2
Timendric
1 may 2025
·
Se alojó 5 noches
The pools were filthy… I ordered room service and it never came…. We didn’t have any running water for hours the AC was loud and didn’t work well… no wash clothes…. Birds will steal your food… I wouldn’t recommend it… definitely not going back… but the island was nice
The pools were filthy… I ordered room service and it never came…. We didn’t have any running water for hours the AC was loud and didn’t work well… no wash clothes…. Birds will steal your food… I wouldn’t recommend it… definitely not going back… but the island was nice
8
monica
23 mar 2025
·
Se alojó 6 noches
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
2
Daniel
15 jun 2025
·
Se alojó 3 noches
Muy mal , descuidado el lugar muy antiguo y no le dan mantenimiento a la habitaciones , muy sucio
Muy mal , descuidado el lugar muy antiguo y no le dan mantenimiento a la habitaciones , muy sucio
2
Eric
7 jun 2025
·
Se alojó 7 noches
Main pool was closed. Mold in bathroom and shower. Food wasn’t very good.
Main pool was closed. Mold in bathroom and shower. Food wasn’t very good.
6
Danielle
30 mar 2025
·
Se alojó 3 noches
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser espaciosas y con vistas al mar, pero la decoración y los baños son anticuados; las camas son duras, el aire acondicionado puede tener dificultades para enfriar/deshumidificar y muchas habitaciones carecen de minibar o teléfono. Los problemas de mantenimiento recurrentes incluyen baja presión de agua y agua caliente poco fiable.
Reseñas de huéspedes relacionadas
8
Patty
11 may 2025
·
Se alojó 5 noches
I like the old fashion Mexican style design of the Resort, & this place was perfect. Loved the private beach area & the beautiful sunsets. The rooms are nice & roomy but the mattress in room 1507 really needs to be replaced, felt like sleeping on a box spring.
I like the old fashion Mexican style design of the Resort, & this place was perfect. Loved the private beach area & the beautiful sunsets. The rooms are nice & roomy but the mattress in room 1507 really needs to be replaced, felt like sleeping on a box spring.
6
albert craig
12 abr 2025
·
Se alojó 7 noches
N O a/ c
N O a/ c
6
Lena
13 abr 2025
·
Se alojó 7 noches
The room was hot the first few nights. The beds are terrible and uncomfortable. The shower is dirty. There are no umbrellas around the pool areas. Two pools were not in working order. The swim up bar was not in service. The booking said there would be a refrigerator and microwave and there was none in the room. Some of the waiting staff in the morning in the lobby were crabby. The buffet food was not good. Need to have the “menu” food out on the buffet! Maybe next time it will be better if there is a next time
The room was hot the first few nights. The beds are terrible and uncomfortable. The shower is dirty. There are no umbrellas around the pool areas. Two pools were not in working order. The swim up bar was not in service. The booking said there would be a refrigerator and microwave and there was none in the room. Some of the waiting staff in the morning in the lobby were crabby. The buffet food was not good. Need to have the “menu” food out on the buffet! Maybe next time it will be better if there is a next time
6
steve
2 jul 2025
·
Se alojó 8 noches
There is no refrigerator, no coffee pot, the AC is limited to a warm 74 degrees, no room service menu. The beach is awesome, food is good but limited choice. Rooms are very dated. Staff is great!!!
There is no refrigerator, no coffee pot, the AC is limited to a warm 74 degrees, no room service menu. The beach is awesome, food is good but limited choice. Rooms are very dated. Staff is great!!!
2
Ronit
15 mar 2025
·
Se alojó 7 noches
This has to be one of the most horrible experiences I’ve ever had at a vacation resort. The place is in desperate need of repair/renovation - very dated. It’s was breaking apart at the seems the whole week we were there! Limited food choices (1 outdoor dining area/ 1 indoor), no entertainment, nothing to do!
This has to be one of the most horrible experiences I’ve ever had at a vacation resort. The place is in desperate need of repair/renovation - very dated. It’s was breaking apart at the seems the whole week we were there! Limited food choices (1 outdoor dining area/ 1 indoor), no entertainment, nothing to do!
8
David
30 mar 2025
·
Se alojó 2 noches
The room and general condition of the property was quite poor, but the staff was great and it was in a good location
The room and general condition of the property was quite poor, but the staff was great and it was in a good location
4
Julianne
2 mar 2025
·
Se alojó 7 noches
Property is very out of date. No hot water. Had to use service elevator. Employees very nice and helpful.
Property is very out of date. No hot water. Had to use service elevator. Employees very nice and helpful.
8
monica
23 mar 2025
·
Se alojó 6 noches
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
4
JENNIFER LABENTHA
18 may 2025
·
Se alojó 3 noches
The room i was in had a good view but the furniture was old and looked like it had bugs. Maintenance came to fix dresser and toilet. There was no phone in the room so i had to go to front desk for anything. Front desk handed out beach towels and everything else besides checking in people too on same line.
The room i was in had a good view but the furniture was old and looked like it had bugs. Maintenance came to fix dresser and toilet. There was no phone in the room so i had to go to front desk for anything. Front desk handed out beach towels and everything else besides checking in people too on same line.
6
Danielle
30 mar 2025
·
Se alojó 3 noches
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
This resort is very dated, the furniture and fixings were old. BUT, it was super clean. The rooms didn’t even have any dust. The staff were always cleaning and taking care of things. The food was mediocre at best and even dinner in the restaurant wasn’t very good. The buffet was a little wild at times between the birds flying in and out despite the netting. But again, the staff kept everything really clean. The beds and pillows were comfortable, the water was hot and the ac cold. The views from the room were all of the ocean.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es ampliamente elogiado como cálido y atento en restaurantes, bares y servicio de habitaciones. Sin embargo, varias reseñas citan interacciones lentas o poco amables en la recepción, registros de entrada largos y dificultades para conseguir reservas para cenar.
Reseñas de huéspedes relacionadas
6
Albert
27 ene 2025
·
Se alojó 4 noches
The good: The staff and workers (except for the Guest Services rep) were pleasant, friendly, and went out of their way to ensure we had a good vacation. The room and facilities felt a little dated, but I wasnt expecting perfection for a 40 year old facility. The food was good and there were plenty of options, but did get monotonous by the 5th day of our stay. The drinks were plentiful but nothing top shelf. We loved the location and the snorkeling which was out of this world. The bad: Check in was atrocious as it took too long and the check-in agent (aka guest services) was cranky. The agent did not greet us, he did not smile, he did really regard us, he just demanded "passports!" and apathetically worked the overly cumbersome check-in process. I tried to be friendly and chat about our honeymoon at the resort 30 years ago, but he gave cranky dismissive responses. When my wife called him on his bad attitude, he said I was interrupting him. He also charged my credit card $1200 USD instead of 1200 pesos for "environmental fees" but reversed it when I pointed out his mistake. We saw this employee deal with other customers the same way, so know the issue is not us. My recommendation is he gets customer service training to realize his job is to satisfy the customer and pretend to care. Thank you El Cozumeleno and staff. If the had not been our check-in agent (think Operational Maintenance And Repair) it probably would have been a much more pleasant experience.
The good: The staff and workers (except for the Guest Services rep) were pleasant, friendly, and went out of their way to ensure we had a good vacation. The room and facilities felt a little dated, but I wasnt expecting perfection for a 40 year old facility. The food was good and there were plenty of options, but did get monotonous by the 5th day of our stay. The drinks were plentiful but nothing top shelf. We loved the location and the snorkeling which was out of this world. The bad: Check in was atrocious as it took too long and the check-in agent (aka guest services) was cranky. The agent did not greet us, he did not smile, he did really regard us, he just demanded "passports!" and apathetically worked the overly cumbersome check-in process. I tried to be friendly and chat about our honeymoon at the resort 30 years ago, but he gave cranky dismissive responses. When my wife called him on his bad attitude, he said I was interrupting him. He also charged my credit card $1200 USD instead of 1200 pesos for "environmental fees" but reversed it when I pointed out his mistake. We saw this employee deal with other customers the same way, so know the issue is not us. My recommendation is he gets customer service training to realize his job is to satisfy the customer and pretend to care. Thank you El Cozumeleno and staff. If the had not been our check-in agent (think Operational Maintenance And Repair) it probably would have been a much more pleasant experience.
8
Joyce
18 abr 2024
·
Se alojó 5 noches
We had a really great time at this property. Absolutely beautiful. The staff at the restaurants and bars was top notch. Attentive and personal. However, the rooms are VERY dated. And the front desk personal is not so accommodating. It feels like you are bothering them. And Omar was the WORST!! Arrogant and RUDE!! Overall...we would stay again as the price is right.
We had a really great time at this property. Absolutely beautiful. The staff at the restaurants and bars was top notch. Attentive and personal. However, the rooms are VERY dated. And the front desk personal is not so accommodating. It feels like you are bothering them. And Omar was the WORST!! Arrogant and RUDE!! Overall...we would stay again as the price is right.
2
Jeffrey
19 abr 2025
·
Se alojó 6 noches
OK, not a good review, first, the report looks nothing like the pictures, the resort is in need of serious renovation. The property is very worn, needs major repairs. When we checked in the front desk staff was NOT friendly at all. They put the wrist band on my wife’s wrist so tight that she asked to have another one put on and they wanted to charge us $10.00 USD. They refused to change it so she was uncomfortable the whole week. Our room had paint all over the fixtures, the bed was so worn out that it was bent like a banana. The shower door was rusted and wasn’t even functional. The show didn’t work and it took 2 days to have it repaired. Once they did we hardly had any water pressure. We asked to move to a different room and we were told NO. On the third day the water was out in the entire reports for 4 hours. We were told by local people that that was the second time in one month that the report lost water. The pools were filthy, they were so murky that you couldn’t even see the bottom of the pool. The were napkins and trash floating in the pool. One pool was empty and the swim up bar pool was closed. The report offered only one beer selection and the liquor was cheap non brand liquor. The food was so bad that we ate out for all our meals except breakfast. You had a choice of a limited buffet or the one dining room. The fountain on the front of the hotel was empty (no water) the fountain in the lobby was empty and not working. Small things like the chess set in the lobby h
OK, not a good review, first, the report looks nothing like the pictures, the resort is in need of serious renovation. The property is very worn, needs major repairs. When we checked in the front desk staff was NOT friendly at all. They put the wrist band on my wife’s wrist so tight that she asked to have another one put on and they wanted to charge us $10.00 USD. They refused to change it so she was uncomfortable the whole week. Our room had paint all over the fixtures, the bed was so worn out that it was bent like a banana. The shower door was rusted and wasn’t even functional. The show didn’t work and it took 2 days to have it repaired. Once they did we hardly had any water pressure. We asked to move to a different room and we were told NO. On the third day the water was out in the entire reports for 4 hours. We were told by local people that that was the second time in one month that the report lost water. The pools were filthy, they were so murky that you couldn’t even see the bottom of the pool. The were napkins and trash floating in the pool. One pool was empty and the swim up bar pool was closed. The report offered only one beer selection and the liquor was cheap non brand liquor. The food was so bad that we ate out for all our meals except breakfast. You had a choice of a limited buffet or the one dining room. The fountain on the front of the hotel was empty (no water) the fountain in the lobby was empty and not working. Small things like the chess set in the lobby h
4
Kaylee
11 ene 2025
·
Se alojó 3 noches
The ac didn’t work well in our room, bed was uncomfortable and I found hair in the shower on arrival. Check in process was difficult and time consuming. Didn’t receive our towel cards or safe key resulting in 2 trips back to the lobby. The buffet was awful and the restaurant was difficult to get a reservation for. We had to wait in line for 45 to attempt to get a reservation and after about 10 people booking for multiple rooms, we didn’t get a reservation. We went out for food and had a great experience. There was little entertainment which is something I’ve never experienced when vacationing in Cozumel. The money spent was not worth it. Overall we will not be returning to this resort.
The ac didn’t work well in our room, bed was uncomfortable and I found hair in the shower on arrival. Check in process was difficult and time consuming. Didn’t receive our towel cards or safe key resulting in 2 trips back to the lobby. The buffet was awful and the restaurant was difficult to get a reservation for. We had to wait in line for 45 to attempt to get a reservation and after about 10 people booking for multiple rooms, we didn’t get a reservation. We went out for food and had a great experience. There was little entertainment which is something I’ve never experienced when vacationing in Cozumel. The money spent was not worth it. Overall we will not be returning to this resort.
10
Neil
14 jun 2025
·
Se alojó 7 noches
Wonderful experience. All staff so kind and helpful. We will go back again next year.
Wonderful experience. All staff so kind and helpful. We will go back again next year.
10
Ainsley Brynn
24 abr 2025
·
Se alojó 7 noches
All staff were wonderful! They took very good care and made sure drinks were never empty! Food was good. You can order from the menu by the pool. The nachos were the best! We went when it was quiet time, so it wasn’t very busy. It was wonderful.
All staff were wonderful! They took very good care and made sure drinks were never empty! Food was good. You can order from the menu by the pool. The nachos were the best! We went when it was quiet time, so it wasn’t very busy. It was wonderful.
10
Gary
2 mar 2025
·
Se alojó 2 noches
Staff were fantastic in helping us understand how things worked. Down side, is the pool and beach chairs were always being reserved so it was difficult to ever get a good seat. People would go out as early as 4am to reserve a chair on the beach. Many would not be used until later in the day and sit empty. While the rest of the hotel users would enjoy accessing these unused chairs. Very frustrating.
Staff were fantastic in helping us understand how things worked. Down side, is the pool and beach chairs were always being reserved so it was difficult to ever get a good seat. People would go out as early as 4am to reserve a chair on the beach. Many would not be used until later in the day and sit empty. While the rest of the hotel users would enjoy accessing these unused chairs. Very frustrating.
6
Arami
26 mar 2025
·
Se alojó 6 noches
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
Reviews that mention terrible checkin process are absolutrly correct. We arrived 2 hours before 11am check in and the front deak wanted to charge $80usd to allow us to check in to the property. We didnt need full access or even food or drinks but wantef to just check out the beach. The front desk person told us to sit on the chairs and not move until 11am. What?! Im on vacation, not on time out. Ultimalely another staff came and told us to enjoy the beach. The check in process was long and included extra resort fees $15usd/room/night. None of this was mentioned in our all inclusive package. Rooms were clean and large and I think most if not all have ocean views. The best part of thia resort is the activity staff. Leo, Cesar and Cristian were incredibly fun and made up for the grumpy front desk folks. Palapas are available if you are up well before 7am. Many folks chain smoke all day under palapas. Gross! Snorkeling is wonderful and they have free guided tours at 11am. There is one buffet restaurant and one a la carte. You need to line up before 8am to get an a la carte reservation. Food is fine. There is no night life at this resort. No shows. No bar. Not even a lobby with music. After dinner you can enjoy the beach, go off property or go to bed. Nada. Zilch. Nothing to do. This is a budget property and it shows. The staff (aside from check in) are incredible and its a very mellow place with almost no rules. Example you can bring food and drink to the beach. 7/10
10
Carmela
12 ago 2025
·
Se alojó 3 noches
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
8
Lucreta
29 jun 2025
·
Se alojó 7 noches
The staff is wonderful, but we didn’t have hot water to shower, no lunch or dinner buffet. No bingo, no swim up bar, no kid buffet. It was a slow week but we were expecting what was advertised. But I would stay there again and we have stayed several times . The snorkeling is great there. And the staff remembers you. I love the place.
The staff is wonderful, but we didn’t have hot water to shower, no lunch or dinner buffet. No bingo, no swim up bar, no kid buffet. It was a slow week but we were expecting what was advertised. But I would stay there again and we have stayed several times . The snorkeling is great there. And the staff remembers you. I love the place.
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Ubicación
Tranquila ubicación frente a la playa en la parte norte, con excelentes oportunidades para hacer snorkel y fácil acceso en taxi; a poca distancia del centro y cerca del aeropuerto. Muchos huéspedes se sintieron seguros y disfrutaron de las vistas.
Reseñas de huéspedes relacionadas
10
James
23 dic 2024
·
Se alojó 7 noches
The El Cozumeleno is our favorite resort on the island of Cozumel. We have gone there six times now we like to staff the food is authentic Mexican the water is crystal clear and the beach is the best. The price is very good. It is a very quiet place on the very north end of the island no tourist, traffic, and very good location.
The El Cozumeleno is our favorite resort on the island of Cozumel. We have gone there six times now we like to staff the food is authentic Mexican the water is crystal clear and the beach is the best. The price is very good. It is a very quiet place on the very north end of the island no tourist, traffic, and very good location.
8
Jennifer
8 abr 2025
·
Se alojó 7 noches
This was a great property, the snorkelling from shore was absolutely incredible, plus the drift snorkelling was an amazing experience. I would highly recommend for a relaxing experience. The a la cart breakfast was incredible. The dinner could have alternated with more options. The buffet for lunch was often lacking, and we didn’t learn until the last few days that you could order chips & guac or nachos as no one mentioned this to us. But other than that, this was a great week long lazy vacation. First all inclusive my partner and I have been too just ourselves without a big group and we will be back. Thank you, especially to Marta, Gloria and Manuel, you truly made our experience!! Cons - uncomfortable old bed, we had a king, but had to sleep only in one small area as the rest of the bed was super uncomfortable.
This was a great property, the snorkelling from shore was absolutely incredible, plus the drift snorkelling was an amazing experience. I would highly recommend for a relaxing experience. The a la cart breakfast was incredible. The dinner could have alternated with more options. The buffet for lunch was often lacking, and we didn’t learn until the last few days that you could order chips & guac or nachos as no one mentioned this to us. But other than that, this was a great week long lazy vacation. First all inclusive my partner and I have been too just ourselves without a big group and we will be back. Thank you, especially to Marta, Gloria and Manuel, you truly made our experience!! Cons - uncomfortable old bed, we had a king, but had to sleep only in one small area as the rest of the bed was super uncomfortable.
10
Rachel
15 mar 2025
·
Se alojó 3 noches
I really enjoyed my stay; the service is excellent. In my opinion, the beach is one of the best on the island. The food is very good and has great flavor. Cozumel Airport is less than 10 minutes away. It’s also quite close to downtown, and I liked that there is transportation available outside the hotel at all times with very affordable prices. The only thing I don’t recommend is buying tour packages for any activity at the hotel; I paid twice as much as it actually costs, and the tour service was not very good. The tour included a fish ceviche, but we were given an onion salad instead. However, I definitely recommend the hotel. My family and I had an amazing time!
I really enjoyed my stay; the service is excellent. In my opinion, the beach is one of the best on the island. The food is very good and has great flavor. Cozumel Airport is less than 10 minutes away. It’s also quite close to downtown, and I liked that there is transportation available outside the hotel at all times with very affordable prices. The only thing I don’t recommend is buying tour packages for any activity at the hotel; I paid twice as much as it actually costs, and the tour service was not very good. The tour included a fish ceviche, but we were given an onion salad instead. However, I definitely recommend the hotel. My family and I had an amazing time!
8
Nick
25 abr 2025
·
Se alojó 6 noches
I like that it was away from the hustle and bustle of the downtown port area. Easy commute with either a taxi or a scooter. Great beach and snorkeling.
I like that it was away from the hustle and bustle of the downtown port area. Easy commute with either a taxi or a scooter. Great beach and snorkeling.
8
oscar
1 mar 2025
·
Se alojó 7 noches
The staff was very attentive and friendly. The restaurants on site were very delicious. The beach in front was great for swimming and snorkeling. Great value. 😎👍🏝️🇲🇽
The staff was very attentive and friendly. The restaurants on site were very delicious. The beach in front was great for swimming and snorkeling. Great value. 😎👍🏝️🇲🇽
10
Zeljana
21 dic 2024
·
Se alojó 6 noches
The resort is at the convenient location, 10 min from the airport and the city. I loved it's unique architecture and the beach view from every room. The resort is right on the beach. The staff keep the grounds so clean. There was a seaweed on the beach when we arrived. It cleared out in two days so we were able to enjoy beautiful clear water. The water temperature was perfect for swimming. We had everything we were looking for; beautiful clear water for swimming, a beach and the pool area with enough beach chairs to sit, relax or sunbathe, clean room and comfortable beds, friendly people and enough food options to choose from. I would definitely come back.
The resort is at the convenient location, 10 min from the airport and the city. I loved it's unique architecture and the beach view from every room. The resort is right on the beach. The staff keep the grounds so clean. There was a seaweed on the beach when we arrived. It cleared out in two days so we were able to enjoy beautiful clear water. The water temperature was perfect for swimming. We had everything we were looking for; beautiful clear water for swimming, a beach and the pool area with enough beach chairs to sit, relax or sunbathe, clean room and comfortable beds, friendly people and enough food options to choose from. I would definitely come back.
10
Steve
28 nov 2024
·
Se alojó 6 noches
I have stayed here 4 times in the last 3 years. I come back primarily b/c of the staff. Always welcoming; always friendly. There is nothing wrong with the food but it is not spectacular. The room has shower heads that are not always consistent but b/c of the staff, I can overlook this kind of stuff. My room is always clean as is the facility. The property location makes it easy to get to activities.
I have stayed here 4 times in the last 3 years. I come back primarily b/c of the staff. Always welcoming; always friendly. There is nothing wrong with the food but it is not spectacular. The room has shower heads that are not always consistent but b/c of the staff, I can overlook this kind of stuff. My room is always clean as is the facility. The property location makes it easy to get to activities.
6
Eden
4 ene 2025
·
Se alojó 5 noches
The view of the ocean is amazing, they have some nice calm waters to go swimming. The hotel is not really close to town so you will need to take a cab everyday if you want to explore town. If your a picky eater tough luck food would be the area that they can most improve on. The rooms are solid, shower was kinda broken but hot water was working and A/C was great. For the price it’s not bad at all.
The view of the ocean is amazing, they have some nice calm waters to go swimming. The hotel is not really close to town so you will need to take a cab everyday if you want to explore town. If your a picky eater tough luck food would be the area that they can most improve on. The rooms are solid, shower was kinda broken but hot water was working and A/C was great. For the price it’s not bad at all.
8
monica
23 mar 2025
·
Se alojó 6 noches
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
8
Clint
25 may 2025
·
Se alojó 11 noches
Excellent customer service! Great location with beautiful view.
Excellent customer service! Great location with beautiful view.
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Comida
La calidad de la comida es irregular: el buffet al aire libre es repetitivo y se ve afectado por los pájaros, mientras que el restaurante interior es generalmente mejor, pero necesita reservas anticipadas el mismo día y se aplica un código de vestimenta. Las opciones de bebidas son limitadas y a veces están diluidas; las estaciones de desayuno y los artículos junto a la piscina reciben comentarios positivos.
Reseñas de huéspedes relacionadas
8
Kendra Sue
11 feb 2025
·
Se alojó 4 noches
Location was excellent. Staff were friendly and helpful. More variety/options at the buffet and pool restaurant would be nice..
Location was excellent. Staff were friendly and helpful. More variety/options at the buffet and pool restaurant would be nice..
10
aimee
28 mar 2025
·
Se alojó 7 noches
Same food daily, but great staff
Same food daily, but great staff
8
david
8 may 2025
·
Se alojó 7 noches
Great property overall. We utilized the pool daily, had great wait staff serving plenty of drinks and food. The birds at the buffet were pretty aggressive so we opted to eat in the restaurant each night. The dress code for men to wear pants needs to be changed. (Who brings dress pants to the beach! Nice shorts should be acceptable.)
Great property overall. We utilized the pool daily, had great wait staff serving plenty of drinks and food. The birds at the buffet were pretty aggressive so we opted to eat in the restaurant each night. The dress code for men to wear pants needs to be changed. (Who brings dress pants to the beach! Nice shorts should be acceptable.)
4
James
7 ene 2025
·
Se alojó 6 noches
The food was AWFUL. Every day cut up hotdogs and chicken with sauce on it. Every meal, the same. Disgusting.
The food was AWFUL. Every day cut up hotdogs and chicken with sauce on it. Every meal, the same. Disgusting.
6
Bjorn
7 ene 2025
·
Se alojó 5 noches
It took 45 minutes to check in and our rooms were not ready until after 5 pm. The rooms are old, but comfortable. The buffet food is meh, and nothing is labeled. We were able to reserve one dinner at the restaurant, which was very good, but the reservations fill up very early, even if you get in line before the reservation desk opens in the morning. Hot tub is luke warm. Late check out was not possible. Restaurant employees are friendly.
It took 45 minutes to check in and our rooms were not ready until after 5 pm. The rooms are old, but comfortable. The buffet food is meh, and nothing is labeled. We were able to reserve one dinner at the restaurant, which was very good, but the reservations fill up very early, even if you get in line before the reservation desk opens in the morning. Hot tub is luke warm. Late check out was not possible. Restaurant employees are friendly.
4
CHRISTOPHER
23 mar 2025
·
Se alojó 5 noches
The food was awful in the buffet. Black birds flying all over and diving into the buffet food. I was standing in line for an omelette one day, and had a black bird poop on my arm. So disgusting. Inside restaurant food was delicious. Snorkeling excellent. Beautiful view. NO nighttime entertainment whatsoever. I would not return to this resort.
The food was awful in the buffet. Black birds flying all over and diving into the buffet food. I was standing in line for an omelette one day, and had a black bird poop on my arm. So disgusting. Inside restaurant food was delicious. Snorkeling excellent. Beautiful view. NO nighttime entertainment whatsoever. I would not return to this resort.
8
monica
23 mar 2025
·
Se alojó 6 noches
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
The location is amazing, but the rooms are in really poor condition. The staff works really hard. They are so nice. The buffet food is horrible but the restaurant options are amazing. You just have to make a reservation. The breakfast is really good in the restaurant as well without any reservation required, but avoid the buffet. The rooms are very worn down. The views were amazing from the balcony but the bathroom amenities not so good as the hairdryer was burnt and didn’t work , the bathroom sliding doors looked moldy. They need to upgrade the rooms definitely.
6
Amy
14 abr 2025
·
Se alojó 5 noches
Keep in mind, this hotel was not expensive.. so bare that in mind but...Hotel is old, and needs some major updating. Rooms were big but OLD! Wood falling down, bathroom area old piping and old everything, Beds were old and linens were probably from the 80's. . Toilet barely flushed... Shower didn't drain. Staff were good. Buffet area was outside and had BIRDS flying around people and food. One restaurant on site and they really tried. Menu changed nightly to change things up. We got up at 5:30 every morning ( just what you want to do on Vaca) to go put our towels on Tiki chairs because we needed shade, and there were only a few. We had a nice stay because weather was great, but won't go back here again.
Keep in mind, this hotel was not expensive.. so bare that in mind but...Hotel is old, and needs some major updating. Rooms were big but OLD! Wood falling down, bathroom area old piping and old everything, Beds were old and linens were probably from the 80's. . Toilet barely flushed... Shower didn't drain. Staff were good. Buffet area was outside and had BIRDS flying around people and food. One restaurant on site and they really tried. Menu changed nightly to change things up. We got up at 5:30 every morning ( just what you want to do on Vaca) to go put our towels on Tiki chairs because we needed shade, and there were only a few. We had a nice stay because weather was great, but won't go back here again.
10
Carmela
12 ago 2025
·
Se alojó 3 noches
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
6
Zachary
4 abr 2025
·
Positives: ocean view from room, beachfront bar and dining, great snorkeling, friendly staff. Downsides: bathroom/shower dated, gross and in disrepair. Had to ask for stained sheets to be replaced at check-in. Buffet had exactly the same food 5 days in a row. Birds were all over the buffet food. Nobody tells you there are menu items in addition to the buffet. The a la carte restaurant was too stuffy and hot with average food.
Positives: ocean view from room, beachfront bar and dining, great snorkeling, friendly staff. Downsides: bathroom/shower dated, gross and in disrepair. Had to ask for stained sheets to be replaced at check-in. Buffet had exactly the same food 5 days in a row. Birds were all over the buffet food. Nobody tells you there are menu items in addition to the buffet. The a la carte restaurant was too stuffy and hot with average food.
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No hay reseñas escritas
Los huéspedes aún no han escrito ninguna reseña sobre esta propiedad.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
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Salida
De 15:00 a 00:00
Antes de la(s) 11:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-29: 155.43116856536867USD
- 2026-10-30: 150.82303407669067USD
- 2026-10-31: 152.18165822296143USD
- 2026-11-01: 152.28968941955569USD
- 2026-11-02: 152.24018220977786USD
- 2026-11-03: 150.61459341201783USD
- 2026-11-04: 152.24018220977786USD
- 2026-11-05: 152.24018220977786USD
- 2026-11-06: 150.61459341201783USD
- 2026-11-07: 177.0696811408997USD
- 2026-11-08: 161.4113843147278USD
- 2026-11-09: 163.27732976531985USD
- 2026-11-10: 161.84840878372194USD
- 2026-11-11: 163.27732976531985USD
- 2026-11-12: 176.69640358428956USD
- 2026-11-13: 161.84840878372194USD
- 2026-11-14: 175.94981444549563USD
- 2026-11-15: 161.84840878372194USD
- 2026-11-16: 163.27732976531985USD
- 2026-11-17: 161.84840878372194USD
- 2026-11-18: 163.27732976531985USD
- 2026-11-19: 166.13520575408938USD
- 2026-11-20: 161.84840878372194USD
- 2026-11-21: 161.84840878372194USD
- 2026-11-22: 161.84840878372194USD
- 2026-11-23: NO DATA
- 2026-11-24: 161.84840878372194USD
- 2026-11-25: NO DATA
- 2026-11-26: 152.24018220977786USD
- 2026-11-27: 161.84840878372194USD
- 2026-11-28: NO DATA
- 2026-11-29: NO DATA
- 2026-11-30: 164.83280886840822USD
- 2026-12-01: 149.6512613685608USD
- 2026-12-02: 164.84032852020266USD
- 2026-12-03: 152.49306027374269USD
- 2026-12-04: 149.29002886505128USD
- 2026-12-05: 149.1094041069031USD
- 2026-12-06: 150.80724621047975USD
- 2026-12-07: 151.25279408569338USD
- 2026-12-08: 149.6512613685608USD
- 2026-12-09: 164.9635691482544USD
- 2026-12-10: 150.89154456939698USD
- 2026-12-11: 149.29002886505128USD
- 2026-12-12: 149.29002886505128USD
- 2026-12-13: 163.57151487579347USD
- 2026-12-14: 150.7109198112488USD
- 2026-12-15: 151.33707543182373USD
- 2026-12-16: 150.89154456939698USD
- 2026-12-17: 164.9635691482544USD
- 2026-12-18: 163.0078131958008USD
- 2026-12-19: 149.6512613685608USD
- 2026-12-20: 162.83179890289307USD
- 2026-12-21: 151.25279408569338USD
- 2026-12-22: 149.6512613685608USD
- 2026-12-23: 150.89154456939698USD
- 2026-12-24: 201.94734327163698USD
- 2026-12-25: 197.57628196792604USD
- 2026-12-26: 149.1094041069031USD
- 2026-12-27: 150.8794995162964USD
- 2026-12-28: 199.34637737731936USD
- 2026-12-29: 198.06999304275516USD
Este alojamiento proporciona un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Los huéspedes deberán proporcionar al alojamiento los datos de su llegada a través de la información de contacto que figura en la confirmación de la reserva. Ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de reserva al menos 24 horas antes de la llegada para organizar el registro de entrada. Si tienes previsto llegar después de las 23:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. Los huéspedes que tengan previsto llegar fuera del horario habitual de entrada recibirán un correo electrónico con las instrucciones correspondientes. El personal de recepción les estará esperando a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Todos los huéspedes, incluidos los niños, deben presentar un documento de identidad válido emitido por el gobierno al realizar la entrada.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- La edad mínima para realizar el registro de entrada durante las vacaciones de primavera es de 21 años.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Se aceptan estancias de larga duración.
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Piscina disponible de 06:00 a 23:00.
- Es necesario reservar con antelación los servicios de masaje. Las reservas se realizan poniéndose en contacto con este complejo antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 3 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Para acceder a este alojamiento, es necesario un coche.
- Transporte al aeropuerto: 40 USD por persona
- Coste del servicio de transporte desde/hasta el aeropuerto por menor: 30 USD (hasta 10 años)
- Cargo por registro de entrada temprana: 60 USD.
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Servicio de lavandería
Ascensor
Personal multilingüe
Jardín
Buceo
Billares
Servicios
Ascensor
Personal multilingüe
Servicio de lavandería
Consigna de equipajes
Registros de entrada y salida exprés
24-Hour Front Desk
Banquet Hall
Computer Station
Concierge Services
Conference Space
Reception (free)
Gift Shops or Newsstand
Grocery/Convenience Store
Porter/Bellhop
Proposal/Romance Packages Available
Reception Hall
Tours/Ticket Assistance
Wedding Services
General
Toallas
Beach Sun Loungers
Children's Club (free)
Juguetes para niños
Coffee/Tea in Common Areas
Smoke-Free Property
Snack Bar/Deli
Water Dispenser
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Actividades
Jardín
Buceo
Billares
Zona de juegos
Pistas de tenis (exteriores)
Kayaks
Fitness
Piscina infantil
Arcade/Game Room
Books
Evening Entertainment
Foosball
Beach Cabanas (free)
Bicycles (on site) (free)
Full-Service Spa
Games
Biblioteca
Newspapers in Lobby (surcharge)
Outdoor Entertainment Area
Muebles de exterior
Ping pong
Television in Common Areas
Terraza
Aparcamiento
Airport Transportation - Drop-Off (surcharge)
Parking (Self) (free)
Internet
WiFi gratuito