Best Western Plus Portage Hotel & Suites
From
$117
/ night
Select dates to see prices and availability
From
$117
/ night
About this property
. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon c...
Location
15.00 mile(s) from Taltree Arboretum/Garden, walking, jogging, trails, animal exhibits, birding, and wedding venue.. 15.00 mile(s) from Blue Chip Casino. 20.00 mile(s) from Horse Shoe Casino. 1.00 mile(s) from Bass Pro Shops, retail store. 15.00 mile(s) from Light House Mall, outlet retail stores. 15.00 mile(s) from Cabela's, retail shopping. 20.00 mile(s) from South Lake Mall, retail stores. 5.00 mile(s) from Chesterton. 10.00 mile(s) from Valparaiso. 10.00 mile(s) from Michigan City. 15.00 mile(s) from New Buffalo, MI. 15.00 mile(s) from Gary. 15.00 mile(s) from Crown Point. 35.00 mile(s) from Chicago, IL. 0.40 mile(s) from G.W. Berkheimer, warehouse. 0.40 mile(s) from Chrome Deposit Corp., manufacturing. 0.50 mile(s) from Davis Safety Supply, Inc., manufacturing. 0.50 mile(s) from AmeriPlex, industrial park. 1.00 mile(s) from Indiana Flame, manufacturing. 1.00 mile(s) from Coca-Cola®, bottling company. 1.00 mile(s) from Bass Pro Shops®, retail outdoor sports. 2.00 mile(s) from The Port of Indiana. 2.00 mile(s) from Crown ESA, automation services. 2.00 mile(s) from Nm Products, diesel manufacturning. 2.00 mile(s) from SSP Logistics, transportation. 2.00 mile(s) from Pyro Industrial Services, masonary stone contractor. 2.00 mile(s) from 5 Star Hydraulics, hydraulics. 3.00 mile(s) from ArcelorMittal, steel mill. 3.00 mile(s) from U.S. Steel, steel mill. 4.00 mile(s) from Praxair, metal fabrication. 4.00 mile(s) from Ed's Portage, steel foundry. 4.00 mile(s) from Indiana Pickling and Processing, steel processing. 3.00 mile(s) from Ivy Tech, two year community college. 15.00 mile(s) from Valparaiso University. 40.00 mile(s) from University of Notre Dame. Hot tub . 1.50 mile(s) from Portage Lakefront/Walk, beaches, swimming, concession venue, and river walk.. 3.00 mile(s) from Imagination Glen Park, soccer, softball, BMX, sand volleyball, outback trail, paved trails, fishing, and picnic pavilions. 9.00 mile(s) from Indiana Dunes State Park, beaches, swimming, hiking, biking, birding, boating, and climbing the sand dunes.. 15.00 mile(s) from Deep River Water Park.
Swimming pool
Fitness Room/Gym
24-Hour Reception
Elevator / Lift
Business Center
High-speed Internet
Location
6200 Melton Road,Portage,Indiana 46368,US, Portage, Indiana, United States of America
Room options
1 King Bed
1 King Bed, Accessible
Guest reviews of Best Western Plus Portage Hotel & Suites
5.9
Based on 126 verified reviews
Who stays here?
Business
17%
Couple
18%
Family
52%
Group
6%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Best Western Plus Portage Hotel & Suites, guests report many amenities closed for renovations and frequent construction disruptions, plus a very limited breakfast and inconsistent cleanliness, creating frustration for travelers expecting a fuller, family friendly stay.
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What guests think
Across recent reviews of Best Western Plus Portage Hotel & Suites, guests report many amenities closed for renovations and frequent construction disruptions, plus a very limited breakfast and inconsistent cleanliness, creating frustration for travelers expecting a fuller, family friendly stay.
Rooms are often spacious with comfortable beds and occasionally fast Wi-Fi, but guests cite broken or nonworking items like key cards, remotes, and fixtures. Service feedback is mixed: several staff members are praised as friendly and helpful, while others describe rude interactions, long waits at the desk, and difficulty finding assistance. Location works for visiting the Dunes and nearby dining, though signage and some entrances caused confusion. Overall, this is a basic stopover rather than a full-service stay.
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AI-generated summary based on recent guest reviews
Facilities
Reviews say the pool and kids’ splash area were closed for renovations; the gym and some other amenities were also out of order, and some entrances and lobby restrooms didn’t work.
Related guest reviews
2
sarah
Apr 8, 2024
·
Stayed 4 nights
The pool was not in service and was ask about the pool Prior to our stay and waited for us to get there
The pool was not in service and was ask about the pool Prior to our stay and waited for us to get there
4
Michael
Sep 1, 2025
·
Stayed 2 nights
The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.
The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.
4
Heidi
Jun 13, 2025
·
Stayed 4 nights
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
4
Andrew
Jun 22, 2025
·
Stayed 1 night
Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for “remodeling”. “Hot” breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or you’ll be in for a disappointing experience.
Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for “remodeling”. “Hot” breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or you’ll be in for a disappointing experience.
6
David
Jul 24, 2025
·
Stayed 2 nights
The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.
The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.
4
Chester
Jun 9, 2025
·
Stayed 1 night
Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.
Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.
6
Janice
Jun 23, 2025
·
Stayed 2 nights
The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.
The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.
4
Ashley
Jun 4, 2025
·
Stayed 2 nights
The app said 7/10 but the picture were NOT accurate. The pool/splash pad was out of order. The workout room out of order. The phone in our room was broken. We needed a pool with 4 kids to entertain so that was really disappointing. The outside was dark and creepy looking like an abandon nursing home. Didnt look like the pics.
The app said 7/10 but the picture were NOT accurate. The pool/splash pad was out of order. The workout room out of order. The phone in our room was broken. We needed a pool with 4 kids to entertain so that was really disappointing. The outside was dark and creepy looking like an abandon nursing home. Didnt look like the pics.
6
Zachary
Feb 4, 2024
·
Stayed 1 night
We were only coming here for one night so our son could go swimming. At no point did anyone tell us that the pool was closed off. And they told us that they were not in a rush to get the pool fixed because it is February, which seems strange, I would imagine people would come more in the winter to use the pool. We checked out immediately and got a room at a different hotel. But the room wasn’t dirty besides one table not being wiped off and being covered in salt.
We were only coming here for one night so our son could go swimming. At no point did anyone tell us that the pool was closed off. And they told us that they were not in a rush to get the pool fixed because it is February, which seems strange, I would imagine people would come more in the winter to use the pool. We checked out immediately and got a room at a different hotel. But the room wasn’t dirty besides one table not being wiped off and being covered in salt.
8
Judie
Sep 27, 2025
·
Stayed 1 night
The water feature for kids and pool were CLOSED due to remodeling but they didn't let us know. The whole reason for staying there was for the kids to play at that water feature. Disappointed kids are no fun. Front entrance is closed for construction but there were no clear signs showing you where you should go to check in. No signage inside to direct you to the front counter either. Melanie was SUPER NICE and deserves a raise!!!! Rooms were clean but had a strong perfume smell due to the chemicals used to clean if you are sensitive. Beds were VERY comfortable. I would stay there again when the pool area is open again.
The water feature for kids and pool were CLOSED due to remodeling but they didn't let us know. The whole reason for staying there was for the kids to play at that water feature. Disappointed kids are no fun. Front entrance is closed for construction but there were no clear signs showing you where you should go to check in. No signage inside to direct you to the front counter either. Melanie was SUPER NICE and deserves a raise!!!! Rooms were clean but had a strong perfume smell due to the chemicals used to clean if you are sensitive. Beds were VERY comfortable. I would stay there again when the pool area is open again.
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AI-generated summary based on recent guest reviews
Cleanliness
Reports are mixed: several guests found rooms clean, but many cite dirty bathrooms, stained or unwashed linens, odors, and leftover trash.
Related guest reviews
4
Deborah K
Jun 20, 2025
·
Stayed 1 night
The staff was very helpful. Our room wasn’t ready when we arrived around 5’ish. The room was very dirty, ripped lampshade, ripped mattress pad, coffee maker area was filthy along with bathroom floor. Room itself wasn’t bad - definitely needs a much better cleaning job.
The staff was very helpful. Our room wasn’t ready when we arrived around 5’ish. The room was very dirty, ripped lampshade, ripped mattress pad, coffee maker area was filthy along with bathroom floor. Room itself wasn’t bad - definitely needs a much better cleaning job.
8
damien
May 26, 2025
·
Stayed 2 nights
Everything is closed. The pool wasn’t open and the room was dirty.
Everything is closed. The pool wasn’t open and the room was dirty.
6
Ra
May 30, 2025
·
Stayed 1 night
The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.
The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.
6
David
Jul 24, 2025
·
Stayed 2 nights
The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.
The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.
6
Janice
Jun 23, 2025
·
Stayed 2 nights
The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.
The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.
2
Patricia
Jul 12, 2025
·
Stayed 1 night
Property was a dirty room smelled like cat pee, but they did change our rooms. Paul was closed and they did not advertise that online. People were friendly.
Property was a dirty room smelled like cat pee, but they did change our rooms. Paul was closed and they did not advertise that online. People were friendly.
6
Erica
Jun 2, 2025
·
Stayed 1 night
Great price. Housekeeping needs attention. The room was spacious but was not cleaned well. The bed was made messy. There was hair on the floor in bathroom, tub and faucets were outdated and room had no towels. But the plus was it was half the price then surrounding hotels and restaurants were not far from property
Great price. Housekeeping needs attention. The room was spacious but was not cleaned well. The bed was made messy. There was hair on the floor in bathroom, tub and faucets were outdated and room had no towels. But the plus was it was half the price then surrounding hotels and restaurants were not far from property
4
Tiffani
Nov 1, 2023
·
Stayed 1 night
When you buy a more expensive room you expect better quality I would have been better $75 room across the street. I paid almost $200 for a dirty room
When you buy a more expensive room you expect better quality I would have been better $75 room across the street. I paid almost $200 for a dirty room
4
Kathryn
Jul 1, 2025
·
Stayed 1 night
Carpet in room was dirty. Bathroom floor very dirty as was tub and area behind toilet.
Carpet in room was dirty. Bathroom floor very dirty as was tub and area behind toilet.
8
Judie
Sep 27, 2025
·
Stayed 1 night
The water feature for kids and pool were CLOSED due to remodeling but they didn't let us know. The whole reason for staying there was for the kids to play at that water feature. Disappointed kids are no fun. Front entrance is closed for construction but there were no clear signs showing you where you should go to check in. No signage inside to direct you to the front counter either. Melanie was SUPER NICE and deserves a raise!!!! Rooms were clean but had a strong perfume smell due to the chemicals used to clean if you are sensitive. Beds were VERY comfortable. I would stay there again when the pool area is open again.
The water feature for kids and pool were CLOSED due to remodeling but they didn't let us know. The whole reason for staying there was for the kids to play at that water feature. Disappointed kids are no fun. Front entrance is closed for construction but there were no clear signs showing you where you should go to check in. No signage inside to direct you to the front counter either. Melanie was SUPER NICE and deserves a raise!!!! Rooms were clean but had a strong perfume smell due to the chemicals used to clean if you are sensitive. Beds were VERY comfortable. I would stay there again when the pool area is open again.
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AI-generated summary based on recent guest reviews
Rooms
Guests like the spacious layout and comfortable beds, with occasional praise for fast Wi-Fi. However, maintenance issues are common, including malfunctioning key cards, broken fixtures or phones, tiny appliances, and remotes that don’t work.
Related guest reviews
4
Michael
Sep 1, 2025
·
Stayed 2 nights
The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.
The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.
4
Heidi
Jun 13, 2025
·
Stayed 4 nights
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
8
Lauren
Jun 27, 2025
·
Stayed 3 nights
The hotel itself was nice. Our key card stopped working every other time we used it. Location was nice.
The hotel itself was nice. Our key card stopped working every other time we used it. Location was nice.
8
Jamie
Jun 26, 2025
·
Stayed 1 night
A cozy spot to rest on our cross country trip!
A cozy spot to rest on our cross country trip!
4
Melissa
Jun 15, 2025
·
Stayed 2 nights
Staff was awesome but the fact that we were given a room that was ready yet so we waited 15 minutes. Went back in to people already staying in that room. Was given another room but it wasn’t clean either. Finally given a different room than what I had rented. Got up there and key didn’t work. Being with 2 3 year olds that were tired it was not fun. It would have been nice if the website would have stated that the pool was as closed would have been nice as well. Staff was amazing it was just the miscommunication that we had to go through all this.
Staff was awesome but the fact that we were given a room that was ready yet so we waited 15 minutes. Went back in to people already staying in that room. Was given another room but it wasn’t clean either. Finally given a different room than what I had rented. Got up there and key didn’t work. Being with 2 3 year olds that were tired it was not fun. It would have been nice if the website would have stated that the pool was as closed would have been nice as well. Staff was amazing it was just the miscommunication that we had to go through all this.
6
Ra
May 30, 2025
·
Stayed 1 night
The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.
The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.
6
David
Jul 24, 2025
·
Stayed 2 nights
The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.
The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.
10
Julia
May 28, 2025
·
Stayed 1 night
The room was very nice.
The room was very nice.
6
Janice
Jun 23, 2025
·
Stayed 2 nights
The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.
The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.
10
Elijah
Jul 23, 2025
·
Stayed 3 nights
Great room for the price. Was perfect for wat I need it for.
Great room for the price. Was perfect for wat I need it for.
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AI-generated summary based on recent guest reviews
Service
Feedback varies: many note friendly, accommodating staff and some smooth check-ins, but others experienced rude behavior, unattended front desk, slow responses, and check-in mishaps.
Related guest reviews
6
Catrina
Jul 10, 2025
·
Stayed 1 night
Check in was great. I was upgraded for free. Disappointed in the fact that there was no coffee in the room. The pool and fitness center were closed with no pre notice. The breakfast was non existent.
Check in was great. I was upgraded for free. Disappointed in the fact that there was no coffee in the room. The pool and fitness center were closed with no pre notice. The breakfast was non existent.
4
Heidi
Jun 13, 2025
·
Stayed 4 nights
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
4
Deborah K
Jun 20, 2025
·
Stayed 1 night
The staff was very helpful. Our room wasn’t ready when we arrived around 5’ish. The room was very dirty, ripped lampshade, ripped mattress pad, coffee maker area was filthy along with bathroom floor. Room itself wasn’t bad - definitely needs a much better cleaning job.
The staff was very helpful. Our room wasn’t ready when we arrived around 5’ish. The room was very dirty, ripped lampshade, ripped mattress pad, coffee maker area was filthy along with bathroom floor. Room itself wasn’t bad - definitely needs a much better cleaning job.
4
Melissa
Jun 15, 2025
·
Stayed 2 nights
Staff was awesome but the fact that we were given a room that was ready yet so we waited 15 minutes. Went back in to people already staying in that room. Was given another room but it wasn’t clean either. Finally given a different room than what I had rented. Got up there and key didn’t work. Being with 2 3 year olds that were tired it was not fun. It would have been nice if the website would have stated that the pool was as closed would have been nice as well. Staff was amazing it was just the miscommunication that we had to go through all this.
Staff was awesome but the fact that we were given a room that was ready yet so we waited 15 minutes. Went back in to people already staying in that room. Was given another room but it wasn’t clean either. Finally given a different room than what I had rented. Got up there and key didn’t work. Being with 2 3 year olds that were tired it was not fun. It would have been nice if the website would have stated that the pool was as closed would have been nice as well. Staff was amazing it was just the miscommunication that we had to go through all this.
8
PHILLIP
May 8, 2025
·
Stayed 1 night
The Staff was extremely friendly and supportive. All of our needs were catered to. I would recommend this Hotel.
The Staff was extremely friendly and supportive. All of our needs were catered to. I would recommend this Hotel.
4
Chester
Jun 9, 2025
·
Stayed 1 night
Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.
Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.
2
Gail
Mar 16, 2024
·
Stayed 1 night
The clerk that checked me in was very, very rude. There was a guy asking for information, she was very rude and not helpful to him. Next some one called from upstairs asking questions about the room. The clerk literally answered every single question with “I don’t know” 10 x’s. Then it was my turn to check in. She was so focused on her FaceTime call on her personal cell phone, that she couldn’t focus on her job. I will never return to that location.
The clerk that checked me in was very, very rude. There was a guy asking for information, she was very rude and not helpful to him. Next some one called from upstairs asking questions about the room. The clerk literally answered every single question with “I don’t know” 10 x’s. Then it was my turn to check in. She was so focused on her FaceTime call on her personal cell phone, that she couldn’t focus on her job. I will never return to that location.
6
Tanesha T
Aug 29, 2024
·
Stayed 1 night
At first we couldn't tell it was our hotel. No name on it. Staff was nice though
At first we couldn't tell it was our hotel. No name on it. Staff was nice though
4
sam
Jun 21, 2025
·
Stayed 2 nights
We didn't like much. Staff was bickering, room wasn't cleaned or prepped, pool closed, etc. We left a day early due to conditions.
We didn't like much. Staff was bickering, room wasn't cleaned or prepped, pool closed, etc. We left a day early due to conditions.
8
Judie
Sep 27, 2025
·
Stayed 1 night
The water feature for kids and pool were CLOSED due to remodeling but they didn't let us know. The whole reason for staying there was for the kids to play at that water feature. Disappointed kids are no fun. Front entrance is closed for construction but there were no clear signs showing you where you should go to check in. No signage inside to direct you to the front counter either. Melanie was SUPER NICE and deserves a raise!!!! Rooms were clean but had a strong perfume smell due to the chemicals used to clean if you are sensitive. Beds were VERY comfortable. I would stay there again when the pool area is open again.
The water feature for kids and pool were CLOSED due to remodeling but they didn't let us know. The whole reason for staying there was for the kids to play at that water feature. Disappointed kids are no fun. Front entrance is closed for construction but there were no clear signs showing you where you should go to check in. No signage inside to direct you to the front counter either. Melanie was SUPER NICE and deserves a raise!!!! Rooms were clean but had a strong perfume smell due to the chemicals used to clean if you are sensitive. Beds were VERY comfortable. I would stay there again when the pool area is open again.
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AI-generated summary based on recent guest reviews
Location
Convenient for the Indiana Dunes and area restaurants, with a few guests liking the location. Some noted poor signage and exterior appearance that made the property hard to identify.
Related guest reviews
4
Michael
Sep 1, 2025
·
Stayed 2 nights
The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.
The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.
4
Heidi
Jun 13, 2025
·
Stayed 4 nights
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
8
Lauren
Jun 27, 2025
·
Stayed 3 nights
The hotel itself was nice. Our key card stopped working every other time we used it. Location was nice.
The hotel itself was nice. Our key card stopped working every other time we used it. Location was nice.
4
Andrew
Jun 22, 2025
·
Stayed 1 night
Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for “remodeling”. “Hot” breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or you’ll be in for a disappointing experience.
Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for “remodeling”. “Hot” breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or you’ll be in for a disappointing experience.
6
Tanesha T
Aug 29, 2024
·
Stayed 1 night
At first we couldn't tell it was our hotel. No name on it. Staff was nice though
At first we couldn't tell it was our hotel. No name on it. Staff was nice though
4
Ashley
Jun 4, 2025
·
Stayed 2 nights
The app said 7/10 but the picture were NOT accurate. The pool/splash pad was out of order. The workout room out of order. The phone in our room was broken. We needed a pool with 4 kids to entertain so that was really disappointing. The outside was dark and creepy looking like an abandon nursing home. Didnt look like the pics.
The app said 7/10 but the picture were NOT accurate. The pool/splash pad was out of order. The workout room out of order. The phone in our room was broken. We needed a pool with 4 kids to entertain so that was really disappointing. The outside was dark and creepy looking like an abandon nursing home. Didnt look like the pics.
6
Erica
Jun 2, 2025
·
Stayed 1 night
Great price. Housekeeping needs attention. The room was spacious but was not cleaned well. The bed was made messy. There was hair on the floor in bathroom, tub and faucets were outdated and room had no towels. But the plus was it was half the price then surrounding hotels and restaurants were not far from property
Great price. Housekeeping needs attention. The room was spacious but was not cleaned well. The bed was made messy. There was hair on the floor in bathroom, tub and faucets were outdated and room had no towels. But the plus was it was half the price then surrounding hotels and restaurants were not far from property
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently described as minimal or disappointing, sometimes closed early or lacking items; several note there is no on-site bar or restaurant.
Related guest reviews
4
Michael
Sep 1, 2025
·
Stayed 2 nights
The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.
The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.
6
Catrina
Jul 10, 2025
·
Stayed 1 night
Check in was great. I was upgraded for free. Disappointed in the fact that there was no coffee in the room. The pool and fitness center were closed with no pre notice. The breakfast was non existent.
Check in was great. I was upgraded for free. Disappointed in the fact that there was no coffee in the room. The pool and fitness center were closed with no pre notice. The breakfast was non existent.
8
Peggy
Jul 18, 2025
·
Stayed 2 nights
The cleanliness of the room was very good . The description of the hotel, VERY MISSLEADING!!!!!!! No Bar, No restaurant.
The cleanliness of the room was very good . The description of the hotel, VERY MISSLEADING!!!!!!! No Bar, No restaurant.
4
Heidi
Jun 13, 2025
·
Stayed 4 nights
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.
6
Ayan
Jul 11, 2025
·
Stayed 2 nights
I was with my family for two nights and had a terrible experience. Breakfast was pathetic serving only cereal, bread and apples. Only condiment available with bread was butter. Juice machines didn't have juice. No other fruits, yoghurt, flavored milk or eggs. One of the days they even closed the breakfast early for no good reason. The pool and gym were closed. No housekeeping. No coffee pods in the room despite coffee machines being there. Even the bedsheets in the room were not washed. I will never come back here.
I was with my family for two nights and had a terrible experience. Breakfast was pathetic serving only cereal, bread and apples. Only condiment available with bread was butter. Juice machines didn't have juice. No other fruits, yoghurt, flavored milk or eggs. One of the days they even closed the breakfast early for no good reason. The pool and gym were closed. No housekeeping. No coffee pods in the room despite coffee machines being there. Even the bedsheets in the room were not washed. I will never come back here.
6
Ra
May 30, 2025
·
Stayed 1 night
The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.
The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.
4
Andrew
Jun 22, 2025
·
Stayed 1 night
Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for “remodeling”. “Hot” breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or you’ll be in for a disappointing experience.
Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for “remodeling”. “Hot” breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or you’ll be in for a disappointing experience.
4
Chester
Jun 9, 2025
·
Stayed 1 night
Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.
Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.
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No written reviews
Guests have not written any reviews for this property yet.
Property Policies
Check-in
Check-out
Check-in from 15:00
Before 11:00
FAQs about Best Western Plus Portage Hotel & Suites
Is parking available at the property?
Parking is available at the property, but specific details about the type (private/public, on-site/off-site, covered/uncovered) and cost are not provided. It is advisable to check directly with the hotel for reservation requirements.
What are the standard check-in and check-out times?
The standard check-in time is 15:00 and check-out time is 11:00. Information regarding early or late check-in/check-out availability and any associated costs is not available. Guests can request this directly with the hotel.
What accessibility features does the hotel offer?
The hotel features an elevator/lift and is equipped with facilities for guests with disabilities. Specific details about wheelchair-accessible areas and pool access features are not provided. For further information, guests should reach out to the hotel directly.
Where is the hotel located in relation to key landmarks?
The hotel is located at 6200 Melton Road, Portage, Indiana, approximately 11 miles from Indiana Dunes National Lakeshore. Public transport availability is not mentioned, so guests may want to check local options.
Does the hotel have a swimming pool?
Yes, the hotel features an indoor swimming pool. Details about operational hours and seasonal availability are not provided, so guests may wish to inquire directly for more information.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
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Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
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- 2026-12-01: 116.9905277919159USD
- 2026-12-02: NO DATA
- 2026-12-03: 115.04966372917175USD
- 2026-12-04: 133.9440535800476USD
- 2026-12-05: 133.77580392776488USD
- 2026-12-06: 115.0855281897583USD
- 2026-12-07: 114.8014895160675USD
- 2026-12-08: 114.8014895160675USD
- 2026-12-09: 113.58979834254455USD
- 2026-12-10: 115.24413089120483USD
- 2026-12-11: 134.0843270749054USD
- 2026-12-12: 133.81457101072692USD
- 2026-12-13: 122.43275692921448USD
- 2026-12-14: 114.72256379882813USD
- 2026-12-15: NO DATA
- 2026-12-16: 115.46455944924926USD
- 2026-12-17: 115.37426228199769USD
- 2026-12-18: 133.75565631362915USD
- 2026-12-19: 134.44734268858338USD
- 2026-12-20: 114.07851457933045USD
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: 116.33375825671386USD
- 2026-12-24: NO DATA
- 2026-12-25: 134.7002550058594USD
- 2026-12-26: 133.75565631362915USD
- 2026-12-27: NO DATA
- 2026-12-28: 114.67198987249756USD
- 2026-12-29: 115.23283627531434USD
- 2026-12-30: 115.46455944924926USD
- 2026-12-31: 114.8014895160675USD
- 2027-01-01: 76.5163357767334USD
- 2027-01-02: 76.79300691186523USD
Popular amenities
Swimming pool
Fitness Room/Gym
24-Hour Reception
Elevator / Lift
Business Center
High-speed Internet
Services
Business Center
Elevator / Lift
24-Hour Reception
Dry Cleaning
Conference Room(s)
Safe-Deposit Box
Porters
Wake-up Service
Meeting Rooms
Laundry service
Shops
Photocopier
Souvenirs/Gift Shop
Express Check-In/Check-Out
Self Laundry
Internet
High-speed Internet
WiFi
General
Air Conditioned
Non-Smoking Rooms
Sauna
Refrigerator
Cable / Satellite TV
Coffee / Tea Maker
Hair Dryer
TV
Jacuzzi
Pub
Vending Machines
Spa Bath
Activities
Fitness Room/Gym
Swimming pool
Child Pool
Pool Indoor
Games Available