Name: Best Western Plus Portage Hotel & Suites
Address: 6200 Melton Road,Portage,Indiana 46368,US, Portage, Indiana, United States of America, Portage, Indiana, US
Price range: $114–$145 per night
Rating: 5.9

What guests think

Across recent reviews of Best Western Plus Portage Hotel & Suites, guests report many amenities closed for renovations and frequent construction disruptions, plus a very limited breakfast and inconsistent cleanliness, creating frustration for travelers expecting a fuller, family friendly stay.

Rooms are often spacious with comfortable beds and occasionally fast Wi-Fi, but guests cite broken or nonworking items like key cards, remotes, and fixtures. Service feedback is mixed: several staff members are praised as friendly and helpful, while others describe rude interactions, long waits at the desk, and difficulty finding assistance. Location works for visiting the Dunes and nearby dining, though signage and some entrances caused confusion. Overall, this is a basic stopover rather than a full-service stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reviews say the pool and kids’ splash area were closed for renovations; the gym and some other amenities were also out of order, and some entrances and lobby restrooms didn’t work.

Related guest reviews

2

sarah

Apr 8, 2024

·

Stayed 4 nights

The pool was not in service and was ask about the pool Prior to our stay and waited for us to get there

4

Michael

Sep 1, 2025

·

Stayed 2 nights

The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.

4

Heidi

Jun 13, 2025

·

Stayed 4 nights

The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.

4

Andrew

Jun 22, 2025

·

Stayed 1 night

Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for “remodeling”. “Hot” breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or you’ll be in for a disappointing experience.

6

David

Jul 24, 2025

·

Stayed 2 nights

The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.

4

Chester

Jun 9, 2025

·

Stayed 1 night

Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.

6

Janice

Jun 23, 2025

·

Stayed 2 nights

The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.

4

Ashley

Jun 4, 2025

·

Stayed 2 nights

The app said 7/10 but the picture were NOT accurate. The pool/splash pad was out of order. The workout room out of order. The phone in our room was broken. We needed a pool with 4 kids to entertain so that was really disappointing. The outside was dark and creepy looking like an abandon nursing home. Didnt look like the pics.

6

Zachary

Feb 4, 2024

·

Stayed 1 night

We were only coming here for one night so our son could go swimming. At no point did anyone tell us that the pool was closed off. And they told us that they were not in a rush to get the pool fixed because it is February, which seems strange, I would imagine people would come more in the winter to use the pool. We checked out immediately and got a room at a different hotel. But the room wasn’t dirty besides one table not being wiped off and being covered in salt.

8

Judie

Sep 27, 2025

·

Stayed 1 night

The water feature for kids and pool were CLOSED due to remodeling but they didn't let us know. The whole reason for staying there was for the kids to play at that water feature. Disappointed kids are no fun. Front entrance is closed for construction but there were no clear signs showing you where you should go to check in. No signage inside to direct you to the front counter either. Melanie was SUPER NICE and deserves a raise!!!! Rooms were clean but had a strong perfume smell due to the chemicals used to clean if you are sensitive. Beds were VERY comfortable. I would stay there again when the pool area is open again.

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AI-generated summary based on recent guest reviews

Cleanliness

Reports are mixed: several guests found rooms clean, but many cite dirty bathrooms, stained or unwashed linens, odors, and leftover trash.

Related guest reviews

4

Deborah K

Jun 20, 2025

·

Stayed 1 night

The staff was very helpful. Our room wasn’t ready when we arrived around 5’ish. The room was very dirty, ripped lampshade, ripped mattress pad, coffee maker area was filthy along with bathroom floor. Room itself wasn’t bad - definitely needs a much better cleaning job.

8

damien

May 26, 2025

·

Stayed 2 nights

Everything is closed. The pool wasn’t open and the room was dirty.

6

Ra

May 30, 2025

·

Stayed 1 night

The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.

6

David

Jul 24, 2025

·

Stayed 2 nights

The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.

6

Janice

Jun 23, 2025

·

Stayed 2 nights

The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.

2

Patricia

Jul 12, 2025

·

Stayed 1 night

Property was a dirty room smelled like cat pee, but they did change our rooms. Paul was closed and they did not advertise that online. People were friendly.

6

Erica

Jun 2, 2025

·

Stayed 1 night

Great price. Housekeeping needs attention. The room was spacious but was not cleaned well. The bed was made messy. There was hair on the floor in bathroom, tub and faucets were outdated and room had no towels. But the plus was it was half the price then surrounding hotels and restaurants were not far from property

4

Tiffani

Nov 1, 2023

·

Stayed 1 night

When you buy a more expensive room you expect better quality I would have been better $75 room across the street. I paid almost $200 for a dirty room

4

Kathryn

Jul 1, 2025

·

Stayed 1 night

Carpet in room was dirty. Bathroom floor very dirty as was tub and area behind toilet.

8

Judie

Sep 27, 2025

·

Stayed 1 night

The water feature for kids and pool were CLOSED due to remodeling but they didn't let us know. The whole reason for staying there was for the kids to play at that water feature. Disappointed kids are no fun. Front entrance is closed for construction but there were no clear signs showing you where you should go to check in. No signage inside to direct you to the front counter either. Melanie was SUPER NICE and deserves a raise!!!! Rooms were clean but had a strong perfume smell due to the chemicals used to clean if you are sensitive. Beds were VERY comfortable. I would stay there again when the pool area is open again.

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AI-generated summary based on recent guest reviews

Rooms

Guests like the spacious layout and comfortable beds, with occasional praise for fast Wi-Fi. However, maintenance issues are common, including malfunctioning key cards, broken fixtures or phones, tiny appliances, and remotes that don’t work.

Related guest reviews

4

Michael

Sep 1, 2025

·

Stayed 2 nights

The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.

4

Heidi

Jun 13, 2025

·

Stayed 4 nights

The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.

8

Lauren

Jun 27, 2025

·

Stayed 3 nights

The hotel itself was nice. Our key card stopped working every other time we used it. Location was nice.

8

Jamie

Jun 26, 2025

·

Stayed 1 night

A cozy spot to rest on our cross country trip!

4

Melissa

Jun 15, 2025

·

Stayed 2 nights

Staff was awesome but the fact that we were given a room that was ready yet so we waited 15 minutes. Went back in to people already staying in that room. Was given another room but it wasn’t clean either. Finally given a different room than what I had rented. Got up there and key didn’t work. Being with 2 3 year olds that were tired it was not fun. It would have been nice if the website would have stated that the pool was as closed would have been nice as well. Staff was amazing it was just the miscommunication that we had to go through all this.

6

Ra

May 30, 2025

·

Stayed 1 night

The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.

6

David

Jul 24, 2025

·

Stayed 2 nights

The pool was closed and half the equipment in the fitness center was broken However the room was clean, the bed was great and the wifi was fast and didnt throttle.

10

Julia

May 28, 2025

·

Stayed 1 night

The room was very nice.

6

Janice

Jun 23, 2025

·

Stayed 2 nights

The price was great, however, we selectes the room based on the pool. They said it was being renovated. When we arrived we saw the pool area and it been down for a while. There was a tree growing in the pool area. Also, our first room had blood stains on the linen. We were given another room thankfully. The room cards kept turning off, and they had to reset them 4 times during a two night stay.

10

Elijah

Jul 23, 2025

·

Stayed 3 nights

Great room for the price. Was perfect for wat I need it for.

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Service

Feedback varies: many note friendly, accommodating staff and some smooth check-ins, but others experienced rude behavior, unattended front desk, slow responses, and check-in mishaps.

Related guest reviews

6

Catrina

Jul 10, 2025

·

Stayed 1 night

Check in was great. I was upgraded for free. Disappointed in the fact that there was no coffee in the room. The pool and fitness center were closed with no pre notice. The breakfast was non existent.

4

Heidi

Jun 13, 2025

·

Stayed 4 nights

The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.

4

Deborah K

Jun 20, 2025

·

Stayed 1 night

The staff was very helpful. Our room wasn’t ready when we arrived around 5’ish. The room was very dirty, ripped lampshade, ripped mattress pad, coffee maker area was filthy along with bathroom floor. Room itself wasn’t bad - definitely needs a much better cleaning job.

4

Melissa

Jun 15, 2025

·

Stayed 2 nights

Staff was awesome but the fact that we were given a room that was ready yet so we waited 15 minutes. Went back in to people already staying in that room. Was given another room but it wasn’t clean either. Finally given a different room than what I had rented. Got up there and key didn’t work. Being with 2 3 year olds that were tired it was not fun. It would have been nice if the website would have stated that the pool was as closed would have been nice as well. Staff was amazing it was just the miscommunication that we had to go through all this.

8

PHILLIP

May 8, 2025

·

Stayed 1 night

The Staff was extremely friendly and supportive. All of our needs were catered to. I would recommend this Hotel.

4

Chester

Jun 9, 2025

·

Stayed 1 night

Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.

2

Gail

Mar 16, 2024

·

Stayed 1 night

The clerk that checked me in was very, very rude. There was a guy asking for information, she was very rude and not helpful to him. Next some one called from upstairs asking questions about the room. The clerk literally answered every single question with “I don’t know” 10 x’s. Then it was my turn to check in. She was so focused on her FaceTime call on her personal cell phone, that she couldn’t focus on her job. I will never return to that location.

6

Tanesha T

Aug 29, 2024

·

Stayed 1 night

At first we couldn't tell it was our hotel. No name on it. Staff was nice though

4

sam

Jun 21, 2025

·

Stayed 2 nights

We didn't like much. Staff was bickering, room wasn't cleaned or prepped, pool closed, etc. We left a day early due to conditions.

8

Judie

Sep 27, 2025

·

Stayed 1 night

The water feature for kids and pool were CLOSED due to remodeling but they didn't let us know. The whole reason for staying there was for the kids to play at that water feature. Disappointed kids are no fun. Front entrance is closed for construction but there were no clear signs showing you where you should go to check in. No signage inside to direct you to the front counter either. Melanie was SUPER NICE and deserves a raise!!!! Rooms were clean but had a strong perfume smell due to the chemicals used to clean if you are sensitive. Beds were VERY comfortable. I would stay there again when the pool area is open again.

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Location

Convenient for the Indiana Dunes and area restaurants, with a few guests liking the location. Some noted poor signage and exterior appearance that made the property hard to identify.

Related guest reviews

4

Michael

Sep 1, 2025

·

Stayed 2 nights

The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.

4

Heidi

Jun 13, 2025

·

Stayed 4 nights

The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.

8

Lauren

Jun 27, 2025

·

Stayed 3 nights

The hotel itself was nice. Our key card stopped working every other time we used it. Location was nice.

4

Andrew

Jun 22, 2025

·

Stayed 1 night

Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for “remodeling”. “Hot” breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or you’ll be in for a disappointing experience.

6

Tanesha T

Aug 29, 2024

·

Stayed 1 night

At first we couldn't tell it was our hotel. No name on it. Staff was nice though

4

Ashley

Jun 4, 2025

·

Stayed 2 nights

The app said 7/10 but the picture were NOT accurate. The pool/splash pad was out of order. The workout room out of order. The phone in our room was broken. We needed a pool with 4 kids to entertain so that was really disappointing. The outside was dark and creepy looking like an abandon nursing home. Didnt look like the pics.

6

Erica

Jun 2, 2025

·

Stayed 1 night

Great price. Housekeeping needs attention. The room was spacious but was not cleaned well. The bed was made messy. There was hair on the floor in bathroom, tub and faucets were outdated and room had no towels. But the plus was it was half the price then surrounding hotels and restaurants were not far from property

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as minimal or disappointing, sometimes closed early or lacking items; several note there is no on-site bar or restaurant.

Related guest reviews

4

Michael

Sep 1, 2025

·

Stayed 2 nights

The room was really big, the minifridge and microwave where tiny and no counter space. Had to go ask for towels like 3 times. The breakfast was toast, bagels, or cereal... Also the pool was under construction but that's meh. Went to the beach just north of here. Good time at the beach and no the trails.

6

Catrina

Jul 10, 2025

·

Stayed 1 night

Check in was great. I was upgraded for free. Disappointed in the fact that there was no coffee in the room. The pool and fitness center were closed with no pre notice. The breakfast was non existent.

8

Peggy

Jul 18, 2025

·

Stayed 2 nights

The cleanliness of the room was very good . The description of the hotel, VERY MISSLEADING!!!!!!! No Bar, No restaurant.

4

Heidi

Jun 13, 2025

·

Stayed 4 nights

The outside of the hotel was an eye sore, but the room itself was nice. The members of staff were pleasant, when you could find one. We had a broken toilet seat that was never fixed and there was only one ice machine that worked. The pool, gym and media room was closed. Oh and the “grab and go breakfast” was a joke. My family was there to experience the Dunes, which was awesome! However with none of the hotel amenities available during our stay we had enough. So much so that we returned home a day earlier than planned.

6

Ayan

Jul 11, 2025

·

Stayed 2 nights

I was with my family for two nights and had a terrible experience. Breakfast was pathetic serving only cereal, bread and apples. Only condiment available with bread was butter. Juice machines didn't have juice. No other fruits, yoghurt, flavored milk or eggs. One of the days they even closed the breakfast early for no good reason. The pool and gym were closed. No housekeeping. No coffee pods in the room despite coffee machines being there. Even the bedsheets in the room were not washed. I will never come back here.

6

Ra

May 30, 2025

·

Stayed 1 night

The free breakfast was very disappointing. The remote didnt work. They were not busy, so I wondered why the mangement couldnt get the simple things. But it was a comfortable sleep in a clean room.

4

Andrew

Jun 22, 2025

·

Stayed 1 night

Although the workers were polite and friendly, this place needs work, and possibly new management. You get what you pay for is very true out this place. What was once probably a quality Best Western is now a run down Rodeway Inn. Exercise space, pool, arcade all out of order for “remodeling”. “Hot” breakfast was toast packaged in ziplock sandwich bags. And sheets with stains that should be replaced. For simply a bed, this place works. For a vacation stop, spend a little more and avoid that intersection of Melton, or you’ll be in for a disappointing experience.

4

Chester

Jun 9, 2025

·

Stayed 1 night

Not a great place to stay. Waited 15 minutes at the unattended front desk to check-in. Finally had to go looking for someone. Found the front desk clerk in the laundry room. Property is not well maintained. The pool (my main reason for choosing this hotel) was out of order. Both restrooms in the lobby were out of order. The rear entrance was also not functional. The smoke detector in my room was laying on top of the dresser with no battery in it. There was no phone in my room, requiring me to use my cell phone to call the front desk who did not answer, making it necessary to find them in person (again). The free breakfast included with my stay was a barebones affair consisting only of a mini-muffins, a couple different kinds of cereal, milk, fruit juices, coffee , and bread & bagels for toasting. I strongly doubt that I will choose to stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $116	20 $119	21 $115	22 $115	23 $136	24 $145
25 $116	26 $120	27 $119	28	29 $115	30 $134	31 $135

Best Western Plus Portage Hotel & Suites

About this property

Location

Room options

1 King Bed, Accessible

2 Queen Beds

1 King Bed

Guest reviews of Best Western Plus Portage Hotel & Suites

Who stays here?

What guests think

Property Policies

FAQs about Best Western Plus Portage Hotel & Suites

Prices for upcoming dates

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		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $114	22	23	24	25	26
27	28	29	30