Widiane Resort

The hotel is in an amazing location and has an outstanding view, especially after the abundant rain this year in Morocco which filled up the lake! The place is really beautiful. For the rest...the hotel is a bit dated in places. The first room we were given was very dark, had tiny windows and a "view" on some rocks - which they described as mountain views. it was definitely more a no view whatsoever. The shower pressure in this room was terrible and the temperature of the water oscilated between freezing and boiling... We paid a bit extra to change to a lake view room, it was worth it as we had a balcony, air and light in the room. the shower was slightly better but the temperature kept changing too. The food at the restaurant was overpriced and not great, we ordered a steak sandwich which had mainly fat and no taste. The breakfast was also disappointing, quite low quality, not replenished fast enought, the omellette made to order was bland and very greasy... In summary, we loved the experince for the location and the view but the other aspects of this hotel have a lot of room for improvement.

clean, great staff (with the exception of one employee who was rude and not professional)

the place is nice, however the service is the closest thing to a disaster I have ever seen. Communication barrier is the leitmotif. You ask something in English, you are told to wait for someone who speaks English and that someone pretends to speak in English. Went for dinner: I was served a beef fillet which was unedible. Returned. Had to pay anyway. The place is nice, the service is the opposite.Mixed feelings. Not coming back even if the only option left on earth.

Great location and facility Poor service lack of communication

I only have 1500 characters so i'll abridge myself. If you spend that per you don't expect to be told that you get 2 coffee pods and 2 bottles of water per stay no matter the length,when I requested add'l pods as we were on our 3rd night, I was told to order room service £!+sc, same for water. Given that anyone staying at this hotel has had a very long car ride no matter where you come from the reception staff are pretty bad (well at least 75%of the people I encountered). When we arrived after a 4.5hour drive the woman at reception was already being rude to the man who was just checking in (I've already told you this!!) is what she said in an aggressive tone. my experience with started at that level and went down. We asked to move rooms as despite being 50% full and £!!!pp AND Hotel.com membership entitling me to a free upgraded we still had to pay for a room that was facing a mountain and temp of a fridge, we moved with the help of the only helpful receptionist, but the 1st recp. misinformed us deliberately & told us we couldn't change until 8pm, we moved b4 3pm. I felt unwell & asked to take the remains of my dinner to the room & was told I could even though room service trays were sent from there, the cafe where you have lunch works on a you arrive they leave basis so a minimum wait is 15mins, inc for you bill, some guests can sign to room, some cant, they dont tell you why.you have to eat in 3 different places. Breakfast great, couldn't be better, restaurant hit miss