Name: Mandarin Oriental Ritz, Madrid
Address: Plaza de la Lealtad, 5, Golden Triangle of Art, Madrid, Community of Madrid, Spain, Madrid, Community of Madrid, ES
Price range: US$1,335–US$5,743 per night
Rating: 9.7

What guests think

Across numerous reviews, Mandarin Oriental Ritz, Madrid delivers a high‑end experience that many consider among the city’s best, with stays described as memorable and polished, while a small number note isolated shortcomings that tempered otherwise very positive impressions.

A clear highlight is the staff’s professionalism and warm, proactive care, with multiple mentions of seamless check‑in, thoughtful touches, and effective concierge support. Guests appreciate the walkable location near major museums and the elegant on‑site spaces, including terrace, bar, spa, pool, and gym; food and drink receive strong praise, from breakfast and afternoon tea to the Michelin‑starred Deessa. A few reviews cite restaurant service lapses, worn room elements or maintenance issues such as hot water, and occasional housekeeping coordination. Expect refined luxury with standout amenities and a calm, upscale atmosphere.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are widely praised, with elegant terrace and bar areas plus a well‑equipped gym, spa and pool; several guests highlight the spa’s quality. One guest wished the pool stayed open later.

Related guest reviews

10

Stephanie

2 Oct 2024

·

Stayed 5 nights

Beautiful location and outdoor space lovely

10

Ariane

30 Apr 2025

·

Stayed 4 nights

Beautifully renovated property. Gorgeous rooms, restaurants, and bar. Staff is attentive, rooms are comfortable and stylish with great amenities.

10

Susan

11 Jul 2025

·

Stayed 2 nights

One of the best 5 star hotels in my opinion, perfect location, excellent service, and great amenities! Especially impressed by the outstanding communication skills of the staff and overall efficiency and effectiveness of responses to requests. We also enjoyed the Michelin star restaurant - Deessa a lot!

10

Arturo

7 Oct 2025

·

Stayed 1 night

El hotel es sin duda el mejor de Madrid. La terraza del Ritz es muy agradable para almorzar al aire libre y tanto el lobby como el bar del hotel son espectaculares

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10

Tiffany

20 Jun 2023

·

Stayed 1 night

Spending the last three nights of our honeymoon at the Mandarin Oriental felt like the most brilliant decision we made as newlyweds. The staff was outrageously friendly and made sure that no detail was overlooked. We returned from our first night out to a bottle of champagne and white rose petals in the shape of a heart on our bed, alongside a printed photo from our wedding. Magical to say the least. After spending long mornings at the super nearby museums, we enjoyed unwinding in the spa area and relaxing by the pool. The piano player in the garden cafe was the perfect touch. We can't wait to visit again.

10

Dolores

17 Feb 2024

·

Stayed 5 nights

The staff is excellent. They anticipate and plan for your every need. Ivan and Carlos at the door were excellent. Elizabeth and Pricilla in the spa were great as well. So was the lady that did my pedicure. All of the staff from the door to the service in rooms and room dining, concierge and reception were excellent. I would definitely recommend you stay here. I loved every minute.

10

Patricio

14 Oct 2023

·

Stayed 1 night

Esta muy bien remodelada y moderna

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10

David

19 Apr 2025

·

Stayed 3 nights

Amazing hotel! Really top drawer, superb check in by David, great room, bar, food, service and SPA. Don’t hesitate!

10

Ashley Michelle

13 Jan 2025

·

Stayed 2 nights

My first stay at the Mandarin Oriental Ritz, Madrid was one of true decadence and ease. Before we even walked through the doors, we were greeted at the car for our luggage to be collected with the most care and joy-filled staff. The check-in process was rather seamless and again the staff showcased the ultimate care for us. The hotel is a showroom that is both inviting, warm, cozy and opulent. The scent awakens all the emotions of what a beautiful stay in the equally beautiful city of Madrid should feel like. The gym, pool and spa services were impeccable. I enjoyed both a massage and facial and was thoroughly impressed by the level of skill and care from my therapist as well as the entire spa staff. I would only recommend that the pool area remain open longer- at least until 11pm. I enjoyed in-room dinning, at which I was very impressed as well. This experience goes down in my travel journal as a top 5 best in-room dinning I've experienced. The cuisine was excellent but, more over, the staff was incredibly meticulous and caring. Breakfast in the main resturant is beautiful and delicious with beautiful bright natural lighting pouring in and an array of selection. I cannot wait to return and make The Ritz Madrid my newest hotel tradition. Thank you to each and every staff member that made our stay so incredibly memorable. I give my sincerest gratitude for the touches of care you all brought to my days there at the hotel. Kindest regards, Ashley Evers

10

Magnus

22 May 2025

·

Stayed 2 nights

Sin duda doy un 10 de 10 al Mandarin Oriental Ritz de Madrid: ¡una experiencia hotelera de primer nivel! Desde el momento del check-in, el personal nos recibió con amabilidad, profesionalismo y una calidez que nos hizo sentir bienvenidos y cuidados desde el primer instante. El nivel de servicio durante toda nuestra estancia fue simplemente excepcional: genuinamente personalizado y siempre con una sonrisa. Lo que realmente distingue a este hotel es cómo todo el equipo, desde limpieza hasta restaurante, spa y bar, trabaja con el mismo estándar alto y con alegría. La habitación siempre estaba impecable, con pequeños detalles atentos que marcaron la diferencia. El personal del restaurante fue atento, profesional y muy amable: cada comida fue una experiencia de lujo. El bartender preparaba cócteles excelentes y siempre tenía tiempo para una charla agradable. Incluso el personal del spa fue muy profesional y se aseguró de que realmente pudiéramos relajarnos. El gimnasio también merece una mención especial: bien equipado, moderno y con un ambiente tranquilo, perfecto tanto para entrenar como para desconectar. Se nota que el hotel no solo apuesta por un entorno lujoso, sino sobre todo por crear una experiencia cálida y memorable gracias a su personal excepcional. ¡Sin duda volveremos!

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Cleanliness

Cleanliness is consistently praised, with several guests calling rooms and common areas impeccable. A few note minor issues, including housekeeping coordination and some worn room fabrics.

Related guest reviews

10

Enrique

6 Dec 2022

·

Stayed 19,331 nights

A grand old hotel has become truly modern and world class. Whilst they (housekeeping) had a couple of coordination issues, I would recommend the Ritz and look forward to coming back.

10

JUAN CARLOS GUARRO

11 Oct 2023

·

Stayed 1 night

EXCELENTE ATENCIÓN POR PARTE DE TODO EL PERSONAL Y EL HOTEL IMPECABLE ♥️

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2

Jessica

24 May 2025

·

Stayed 8 nights

No fue lo esperado para la tarifa que pagué, la habitación con telas muy usadas como la alfombra, un día me quedé sin agua caliente al bañarme,

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8

Julio

20 Nov 2025

·

Stayed 4 nights

Hotel bien ubicado Limpieza y atencion del personal muy bien

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10

Magnus

22 May 2025

·

Stayed 2 nights

Sin duda doy un 10 de 10 al Mandarin Oriental Ritz de Madrid: ¡una experiencia hotelera de primer nivel! Desde el momento del check-in, el personal nos recibió con amabilidad, profesionalismo y una calidez que nos hizo sentir bienvenidos y cuidados desde el primer instante. El nivel de servicio durante toda nuestra estancia fue simplemente excepcional: genuinamente personalizado y siempre con una sonrisa. Lo que realmente distingue a este hotel es cómo todo el equipo, desde limpieza hasta restaurante, spa y bar, trabaja con el mismo estándar alto y con alegría. La habitación siempre estaba impecable, con pequeños detalles atentos que marcaron la diferencia. El personal del restaurante fue atento, profesional y muy amable: cada comida fue una experiencia de lujo. El bartender preparaba cócteles excelentes y siempre tenía tiempo para una charla agradable. Incluso el personal del spa fue muy profesional y se aseguró de que realmente pudiéramos relajarnos. El gimnasio también merece una mención especial: bien equipado, moderno y con un ambiente tranquilo, perfecto tanto para entrenar como para desconectar. Se nota que el hotel no solo apuesta por un entorno lujoso, sino sobre todo por crear una experiencia cálida y memorable gracias a su personal excepcional. ¡Sin duda volveremos!

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Rooms

Rooms are beautifully renovated, comfortable and stylish, with some guests receiving upgrades. A few mention wear in furnishings and an instance of hot water failing.

Related guest reviews

10

Enrique

6 Dec 2022

·

Stayed 19,331 nights

A grand old hotel has become truly modern and world class. Whilst they (housekeeping) had a couple of coordination issues, I would recommend the Ritz and look forward to coming back.

10

Alejandro

8 Aug 2023

·

Stayed 2 nights

Muy cómodas habitaciones y buenos restaurantes

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2

Jessica

24 May 2025

·

Stayed 8 nights

No fue lo esperado para la tarifa que pagué, la habitación con telas muy usadas como la alfombra, un día me quedé sin agua caliente al bañarme,

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10

Ariane

30 Apr 2025

·

Stayed 4 nights

Beautifully renovated property. Gorgeous rooms, restaurants, and bar. Staff is attentive, rooms are comfortable and stylish with great amenities.

10

Edward

5 Oct 2025

·

Stayed 2 nights

L'hôtel est exceptionnel, les personnel est très attentionné, les services sont parfaits. Nous sommes venus pour une occasion particulière et nous avons eu le plaisir d'être surclassés, ce qui a rendu ce séjour encore plus agréable !

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8

MATHIEU

17 Mar 2022

·

Stayed 2 nights

Great week-end with friends! Got our rooms upgraded, service was impeccable.

10

Patricio

14 Oct 2023

·

Stayed 1 night

Esta muy bien remodelada y moderna

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10

David

19 Apr 2025

·

Stayed 3 nights

Amazing hotel! Really top drawer, superb check in by David, great room, bar, food, service and SPA. Don’t hesitate!

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Service

Service draws repeated praise for warmth, professionalism and proactive help, including seamless check‑ins and thoughtful touches. Multiple guests highlight attentive concierge support and staff who go above and beyond.

Related guest reviews

10

Abdulrahman

26 Dec 2023

·

Stayed 3 nights

Hospitality was great, extremely helpful and gave us a lot of recommendations for area’s to visit and travel tips. Lovely place definitely recommend if your visiting Madrid.

10

Susan

11 Jul 2025

·

Stayed 2 nights

One of the best 5 star hotels in my opinion, perfect location, excellent service, and great amenities! Especially impressed by the outstanding communication skills of the staff and overall efficiency and effectiveness of responses to requests. We also enjoyed the Michelin star restaurant - Deessa a lot!

10

Edward

5 Oct 2025

·

Stayed 2 nights

L'hôtel est exceptionnel, les personnel est très attentionné, les services sont parfaits. Nous sommes venus pour une occasion particulière et nous avons eu le plaisir d'être surclassés, ce qui a rendu ce séjour encore plus agréable !

Translate

10

Dolores

17 Feb 2024

·

Stayed 5 nights

The staff is excellent. They anticipate and plan for your every need. Ivan and Carlos at the door were excellent. Elizabeth and Pricilla in the spa were great as well. So was the lady that did my pedicure. All of the staff from the door to the service in rooms and room dining, concierge and reception were excellent. I would definitely recommend you stay here. I loved every minute.

8

MATHIEU

17 Mar 2022

·

Stayed 2 nights

Great week-end with friends! Got our rooms upgraded, service was impeccable.

10

CESAR

5 Jun 2025

·

Stayed 2 nights

Truly a magical place, from the staff to the food. Can’t wait to go back.

10

David

19 Apr 2025

·

Stayed 3 nights

Amazing hotel! Really top drawer, superb check in by David, great room, bar, food, service and SPA. Don’t hesitate!

10

Ashley Michelle

13 Jan 2025

·

Stayed 2 nights

My first stay at the Mandarin Oriental Ritz, Madrid was one of true decadence and ease. Before we even walked through the doors, we were greeted at the car for our luggage to be collected with the most care and joy-filled staff. The check-in process was rather seamless and again the staff showcased the ultimate care for us. The hotel is a showroom that is both inviting, warm, cozy and opulent. The scent awakens all the emotions of what a beautiful stay in the equally beautiful city of Madrid should feel like. The gym, pool and spa services were impeccable. I enjoyed both a massage and facial and was thoroughly impressed by the level of skill and care from my therapist as well as the entire spa staff. I would only recommend that the pool area remain open longer- at least until 11pm. I enjoyed in-room dinning, at which I was very impressed as well. This experience goes down in my travel journal as a top 5 best in-room dinning I've experienced. The cuisine was excellent but, more over, the staff was incredibly meticulous and caring. Breakfast in the main resturant is beautiful and delicious with beautiful bright natural lighting pouring in and an array of selection. I cannot wait to return and make The Ritz Madrid my newest hotel tradition. Thank you to each and every staff member that made our stay so incredibly memorable. I give my sincerest gratitude for the touches of care you all brought to my days there at the hotel. Kindest regards, Ashley Evers

10

Marcos

7 Jun 2025

·

Stayed 5 nights

Extraordinária estada neste hotel em Madrid, já frequentava e gostava do hotel quando era da cadeia Ritz e depois que virou mandarim melhorou ainda mais. Excelente localização e atendimento de todos os funcionários sobretudo do concierge Jesus.

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10

Magnus

22 May 2025

·

Stayed 2 nights

Sin duda doy un 10 de 10 al Mandarin Oriental Ritz de Madrid: ¡una experiencia hotelera de primer nivel! Desde el momento del check-in, el personal nos recibió con amabilidad, profesionalismo y una calidez que nos hizo sentir bienvenidos y cuidados desde el primer instante. El nivel de servicio durante toda nuestra estancia fue simplemente excepcional: genuinamente personalizado y siempre con una sonrisa. Lo que realmente distingue a este hotel es cómo todo el equipo, desde limpieza hasta restaurante, spa y bar, trabaja con el mismo estándar alto y con alegría. La habitación siempre estaba impecable, con pequeños detalles atentos que marcaron la diferencia. El personal del restaurante fue atento, profesional y muy amable: cada comida fue una experiencia de lujo. El bartender preparaba cócteles excelentes y siempre tenía tiempo para una charla agradable. Incluso el personal del spa fue muy profesional y se aseguró de que realmente pudiéramos relajarnos. El gimnasio también merece una mención especial: bien equipado, moderno y con un ambiente tranquilo, perfecto tanto para entrenar como para desconectar. Se nota que el hotel no solo apuesta por un entorno lujoso, sino sobre todo por crear una experiencia cálida y memorable gracias a su personal excepcional. ¡Sin duda volveremos!

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Location

Location is praised as central and walkable, with the Prado and other major museums close by and many dining and shopping options nearby.

Related guest reviews

10

Stephanie

2 Oct 2024

·

Stayed 5 nights

Beautiful location and outdoor space lovely

10

Martha

29 Apr 2025

·

Stayed 2 nights

Excellent all around choice in Madrid. The hotel itself is outstanding in every way imaginable with a great location in a very walkable area.

10

Susan

11 Jul 2025

·

Stayed 2 nights

One of the best 5 star hotels in my opinion, perfect location, excellent service, and great amenities! Especially impressed by the outstanding communication skills of the staff and overall efficiency and effectiveness of responses to requests. We also enjoyed the Michelin star restaurant - Deessa a lot!

10

Tiffany

20 Jun 2023

·

Stayed 1 night

Spending the last three nights of our honeymoon at the Mandarin Oriental felt like the most brilliant decision we made as newlyweds. The staff was outrageously friendly and made sure that no detail was overlooked. We returned from our first night out to a bottle of champagne and white rose petals in the shape of a heart on our bed, alongside a printed photo from our wedding. Magical to say the least. After spending long mornings at the super nearby museums, we enjoyed unwinding in the spa area and relaxing by the pool. The piano player in the garden cafe was the perfect touch. We can't wait to visit again.

8

Julio

20 Nov 2025

·

Stayed 4 nights

Hotel bien ubicado Limpieza y atencion del personal muy bien

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10

Marcos

7 Jun 2025

·

Stayed 5 nights

Extraordinária estada neste hotel em Madrid, já frequentava e gostava do hotel quando era da cadeia Ritz e depois que virou mandarim melhorou ainda mais. Excelente localização e atendimento de todos os funcionários sobretudo do concierge Jesus.

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10

Martha

21 Jul 2025

·

Stayed 4 nights

Outstanding property with a great location. Next to the Prado museum and shopping within walking range, as well as many dining options. Highly recommended!

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Dining

Dining earns strong reviews, from excellent breakfast and afternoon tea to well‑regarded bars and the Michelin‑starred Deessa; in‑room dining is also praised. A few note slow or error‑prone restaurant service despite good food and ambiance.

Related guest reviews

10

Alejandro

8 Aug 2023

·

Stayed 2 nights

Muy cómodas habitaciones y buenos restaurantes

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10

Maria

12 Jan 2024

·

Breakfast and afternoon tea delicious. Detail customer service

10

Susan

11 Jul 2025

·

Stayed 2 nights

One of the best 5 star hotels in my opinion, perfect location, excellent service, and great amenities! Especially impressed by the outstanding communication skills of the staff and overall efficiency and effectiveness of responses to requests. We also enjoyed the Michelin star restaurant - Deessa a lot!

10

Arturo

7 Oct 2025

·

Stayed 1 night

El hotel es sin duda el mejor de Madrid. La terraza del Ritz es muy agradable para almorzar al aire libre y tanto el lobby como el bar del hotel son espectaculares

Translate

10

Tiffany

20 Jun 2023

·

Stayed 1 night

Spending the last three nights of our honeymoon at the Mandarin Oriental felt like the most brilliant decision we made as newlyweds. The staff was outrageously friendly and made sure that no detail was overlooked. We returned from our first night out to a bottle of champagne and white rose petals in the shape of a heart on our bed, alongside a printed photo from our wedding. Magical to say the least. After spending long mornings at the super nearby museums, we enjoyed unwinding in the spa area and relaxing by the pool. The piano player in the garden cafe was the perfect touch. We can't wait to visit again.

10

CESAR

5 Jun 2025

·

Stayed 2 nights

Truly a magical place, from the staff to the food. Can’t wait to go back.

6

Guillermo

11 Apr 2023

·

Stayed 2 nights

El hotel es muy bueno, el personal amable pero los comedores es un desastre por el servicio de meseros , coordinadores, te llegan cosas que no pediste, tarde, me dejo un mal sabor ese servicio La comida es buena y también la ambientacion

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10

David

19 Apr 2025

·

Stayed 3 nights

Amazing hotel! Really top drawer, superb check in by David, great room, bar, food, service and SPA. Don’t hesitate!

10

Ashley Michelle

13 Jan 2025

·

Stayed 2 nights

My first stay at the Mandarin Oriental Ritz, Madrid was one of true decadence and ease. Before we even walked through the doors, we were greeted at the car for our luggage to be collected with the most care and joy-filled staff. The check-in process was rather seamless and again the staff showcased the ultimate care for us. The hotel is a showroom that is both inviting, warm, cozy and opulent. The scent awakens all the emotions of what a beautiful stay in the equally beautiful city of Madrid should feel like. The gym, pool and spa services were impeccable. I enjoyed both a massage and facial and was thoroughly impressed by the level of skill and care from my therapist as well as the entire spa staff. I would only recommend that the pool area remain open longer- at least until 11pm. I enjoyed in-room dinning, at which I was very impressed as well. This experience goes down in my travel journal as a top 5 best in-room dinning I've experienced. The cuisine was excellent but, more over, the staff was incredibly meticulous and caring. Breakfast in the main resturant is beautiful and delicious with beautiful bright natural lighting pouring in and an array of selection. I cannot wait to return and make The Ritz Madrid my newest hotel tradition. Thank you to each and every staff member that made our stay so incredibly memorable. I give my sincerest gratitude for the touches of care you all brought to my days there at the hotel. Kindest regards, Ashley Evers

10

Magnus

22 May 2025

·

Stayed 2 nights

Sin duda doy un 10 de 10 al Mandarin Oriental Ritz de Madrid: ¡una experiencia hotelera de primer nivel! Desde el momento del check-in, el personal nos recibió con amabilidad, profesionalismo y una calidez que nos hizo sentir bienvenidos y cuidados desde el primer instante. El nivel de servicio durante toda nuestra estancia fue simplemente excepcional: genuinamente personalizado y siempre con una sonrisa. Lo que realmente distingue a este hotel es cómo todo el equipo, desde limpieza hasta restaurante, spa y bar, trabaja con el mismo estándar alto y con alegría. La habitación siempre estaba impecable, con pequeños detalles atentos que marcaron la diferencia. El personal del restaurante fue atento, profesional y muy amable: cada comida fue una experiencia de lujo. El bartender preparaba cócteles excelentes y siempre tenía tiempo para una charla agradable. Incluso el personal del spa fue muy profesional y se aseguró de que realmente pudiéramos relajarnos. El gimnasio también merece una mención especial: bien equipado, moderno y con un ambiente tranquilo, perfecto tanto para entrenar como para desconectar. Se nota que el hotel no solo apuesta por un entorno lujoso, sino sobre todo por crear una experiencia cálida y memorable gracias a su personal excepcional. ¡Sin duda volveremos!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$1,315
February	US$1,114
March	US$1,321
April	US$1,596
May	US$1,380
June	US$1,517
July	US$943
August	US$673
September	US$1,419
October	US$1,713
November	US$1,277
December	US$1,225

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $2,071	21 $1,433	22 $1,608	23 $1,731	24 $1,712	25	26 $1,856
27 $1,856	28 $2,117	29 $5,743	30 $2,322

Su	Mo	Tu	We	Th	Fr	Sa
				1 $2,038	2	3 $2,644
4 $1,923	5 $2,083	6	7	8 $2,197	9 $2,029	10 $2,006
11 $1,867	12 $1,627	13 $2,031	14	15 $3,590	16 $2,029	17 $1,888
18 $1,577	19 $1,668	20 $2,010	21 $2,010	22	23 $1,938	24 $2,006
25 $2,010	26 $1,505	27 $1,457	28 $1,335	29 $1,508	30 $1,508	31 $1,446

Mandarin Oriental Ritz, Madrid

Prices for Mandarin Oriental Ritz, Madrid

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed

Superior Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Garden View

Junior Suite

Suite, 2 Bedrooms (Park, Twin)

Premier Suite (Junior)

Suite (Park)

Superior Twin Room

Two Bedroom Family Suite

Mandarin, Room, 1 King Bed

Suite (Prado)

Deluxe Twin Room

Presidential Suite

Suite (Palm Court)

Mandarin, Twin Room

Three Bedroom Grand Suite

Suite, 2 Bedrooms (Turret)

Deluxe Twin Room, Garden View

Deluxe Room, 1 King Bed (Prado View)

Deluxe Twin Room (Prado View)

Suite (Turret)

Suite (Ritz)

Mandarin, Suite

Suite, 2 Bedrooms (Park, King)

Guest reviews of Mandarin Oriental Ritz, Madrid

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mandarin Oriental Ritz, Madrid

Prices for upcoming dates