Smartr Madrid Gran Via 47
US$166
/ night
Avg. for November
Prices for Smartr Madrid Gran Via 47
Select dates to see prices and availability
US$166
/ night
Avg. for November
Monthly average prices
Nightly prices at Smartr Madrid Gran Via 47 average US$81 in the cheapest month (August) and US$202 in the most expensive month (April), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$139 |
| February | US$135 |
| March | US$160 |
| April | US$202 |
| May | US$192 |
| June | US$154 |
| July | US$96 |
| August | US$81 |
| September | US$156 |
| October | US$201 |
| November | US$166 |
| December | US$146 |
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Nov · US$166
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Most expensive: April (~US$202)
Cheapest: August (~US$81)
About this property
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Business amenities
Featured amenities include express check-in, express check-out, and a 24-hour front desk.
Dining
Buffet breakfasts are served on weekdays from 8:30 AM to 10:30 AM and on weekends from 8:30 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 67 individually decorated guestrooms, featuring kitchenettes with stovetops and microwaves. 43-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided weekly.
Location
With a stay at Smartr Madrid Gran Vía 47, you'll be centrally located in Madrid, steps from Gran Via and 8 minutes by foot from Puerta del Sol. This aparthotel is 0.5 mi (0.8 km) from Plaza Mayor and 0.2 mi (0.4 km) from Plaza de España.
What's nearby
Gran Via(0.1 Miles)
Lope de Vega Theatre(0.1 Miles)
Preciados Street(0.1 Miles)
Plaza de Callao(0.1 Miles)
Plaza de España(0.2 Miles)
Plaza de Oriente(0.3 Miles)
Royal Theatre(0.3 Miles)
Calle de la Princesa(0.3 Miles)
El Oso y el Madrono(0.3 Miles)
Casino Gran Via(0.4 Miles)
Puerta del Sol(0.4 Miles)
Calle de Alcalá(0.4 Miles)
Sabatini Gardens(0.4 Miles)
San Miguel Market(0.5 Miles)
Plaza Mayor(0.5 Miles)
The nearest major airport is Adolfo Suarez Madrid-Barajas Airport (MAD)(10.1 Miles)
Parking
Airport shuttle
Non-smoking rooms
Family room
Tour desk
Express check-in/check-out
Location
47 Calle Gran Vía, Palacio, Madrid, Spain
Gran Via (0.1 Miles)
Lope de Vega Theatre (0.1 Miles)
Preciados Street (0.1 Miles)
Plaza de Callao (0.1 Miles)
Plaza de España (0.2 Miles)
Plaza de Oriente (0.3 Miles)
Room options
7
Studio (2 People)
Room details
1 Double Bed
Sleeps 2
172 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Single Studio
Room details
1 Single Bed
151 ft²
Air ConditioningHeatingWi-Fi (Free)
9
Studio with Gran Via Views (2 People)
Room details
1 Double Bed
Sleeps 2
161 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Apartment, 1 Bedroom (4 People)
Room details
1 Double Bed
and 1 Sofa Bed
Sleeps 4
237 ft²
Air ConditioningHeatingWi-Fi (Free)
8
Studio, Terrace (2 People)
Room details
1 Double Bed
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
11
Apartment, 2 Bedrooms (3 People)
Room details
1 Double Bed
and 1 Single Bed
Sleeps 3
269 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Apartment, 2 Bedrooms (B 4 People)
Room details
2 Double Beds
Sleeps 4
269 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Smartr Madrid Gran Via 47
7.2
Good
Based on 765 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Smartr Madrid Gran Via 47 are mixed: guests love the central Gran Vía setting and sometimes helpful staff, but many find rooms smaller and older than photos, with thin walls, street noise, and inconsistent maintenance or cleanliness.
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What guests think
Reviews of Smartr Madrid Gran Via 47 are mixed: guests love the central Gran Vía setting and sometimes helpful staff, but many find rooms smaller and older than photos, with thin walls, street noise, and inconsistent maintenance or cleanliness.
Breakfast is served in a nearby partner venue and is often praised for generous options and skyline views. Housekeeping is infrequent, and several reviews mention weak Wi‑Fi and unreliable or centrally controlled air conditioning. Expect a simple, no‑frills base in a prime location.
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AI-generated summary based on recent guest reviews
Facilities
Older building with a very small elevator and limited on‑site amenities; several guests note stairs and a lack of ramps or handrails that make access tricky. Breakfast is provided off‑site at a nearby venue; there is no on‑site restaurant.
Related guest reviews
8
Johnny
13 Jul 2025
·
Stayed 7 nights
Batroom safety is zero. Room distribution is bad. You can not watch tv fron any angle. Stairs with no safety handles at lobby
Batroom safety is zero. Room distribution is bad. You can not watch tv fron any angle. Stairs with no safety handles at lobby
6
Bersa I
10 Oct 2025
·
Stayed 7 nights
The location of the property it’s great, the property itself it’s not worth it that amount of money, we spent 6 nights and they didn’t clean the room ones, we have to ask for clean towels, they don’t have closets. The bathroom doesn’t have cabinets. They don’t have restaurant neither. The client has to go 2 blocks away to have breakfast, etc, etc.
The location of the property it’s great, the property itself it’s not worth it that amount of money, we spent 6 nights and they didn’t clean the room ones, we have to ask for clean towels, they don’t have closets. The bathroom doesn’t have cabinets. They don’t have restaurant neither. The client has to go 2 blocks away to have breakfast, etc, etc.
6
Omaira Pilar
16 Jul 2025
·
Stayed 2 nights
Aspectos a mejorar en este hotel, no tiene rampa en la entrada y hay una escalera, con el equipaje es complicado, igual para acceder a los ascensores no hay rampa, en PB no existe un baño, necesario cuando uno espera y por último si solicitas servicio de Uber, Cabify o Bolt no te pueden recoger al frente, debe ser en calles aledañas al hotel
Aspectos a mejorar en este hotel, no tiene rampa en la entrada y hay una escalera, con el equipaje es complicado, igual para acceder a los ascensores no hay rampa, en PB no existe un baño, necesario cuando uno espera y por último si solicitas servicio de Uber, Cabify o Bolt no te pueden recoger al frente, debe ser en calles aledañas al hotel
8
Patricia R
20 Aug 2025
·
Stayed 7 nights
The place was okay, I got a small apartment with all I needed for a short stay (kitchenette, small closet). The staff was okay, the young fellow who checked me in was very nice and I was able to leave my luggage at the reception.
The place was okay, I got a small apartment with all I needed for a short stay (kitchenette, small closet). The staff was okay, the young fellow who checked me in was very nice and I was able to leave my luggage at the reception.
4
Johnny
18 Jun 2025
·
Stayed 3 nights
Air conditioning in room was terrible Bathroom design in room terrible No stairs rails safety
Air conditioning in room was terrible Bathroom design in room terrible No stairs rails safety
8
Karem
22 May 2025
·
Stayed 2 nights
The hotel was really walking distance to every attraction . The room was not ready at check in but they let me leave my laugage to start my journey. The breakfast they offer is in another hotel across the street it was ok.
The hotel was really walking distance to every attraction . The room was not ready at check in but they let me leave my laugage to start my journey. The breakfast they offer is in another hotel across the street it was ok.
8
Johan
25 Feb 2023
·
Stayed 3 nights
kamers schoon en volledig toegerust. baliemedew vriendelijk en behulpzaam. gangen en liften nogal versleten. locatie perfect
kamers schoon en volledig toegerust. baliemedew vriendelijk en behulpzaam. gangen en liften nogal versleten. locatie perfect
8
Elizabeth
15 May 2025
·
Stayed 4 nights
Stated May9-13 8th floor. Tried contacting hotel twice about check in time. No reply. Room is nice. Spacious. Balcony nice and spacious. There's is a table and chairs on balcony. But no pillows. Stated in the listing the room has air-conditioning. But upon arrival we were told there's only air conditioning in june-aug. That was not made clear during booking. We were quite warm. And could not keep the balcony door open, as it had no screen to block bugs/animal. We did not sleep well because of this. Contacted hotels.com. It's been 5 days since I filed complaint. And hotels.com says they're still trying to reach the hotel to rectify the situation. The area is central to everything. There is a small elevator.
Stated May9-13 8th floor. Tried contacting hotel twice about check in time. No reply. Room is nice. Spacious. Balcony nice and spacious. There's is a table and chairs on balcony. But no pillows. Stated in the listing the room has air-conditioning. But upon arrival we were told there's only air conditioning in june-aug. That was not made clear during booking. We were quite warm. And could not keep the balcony door open, as it had no screen to block bugs/animal. We did not sleep well because of this. Contacted hotels.com. It's been 5 days since I filed complaint. And hotels.com says they're still trying to reach the hotel to rectify the situation. The area is central to everything. There is a small elevator.
8
Monica
8 May 2024
·
Stayed 3 nights
Old building in the heart of Madrid busy area Gran Via Walking distance to train stations, stores, restaurants and groceries Close to local neigborhood to explore playgrounds and cafes Very small elevator and lots of stairs Very loud area through out the night due to its central location
Old building in the heart of Madrid busy area Gran Via Walking distance to train stations, stores, restaurants and groceries Close to local neigborhood to explore playgrounds and cafes Very small elevator and lots of stairs Very loud area through out the night due to its central location
4
David
22 Sept 2025
·
Stayed 3 nights
This was almost false advertising. The only good things that can be said about this place is that the room was clean, and it is located in a busy downtown area with lots in walking distance. But the hotel itself is basically a "dive"-- windowless, dingy, elevators that stop a foot above the floor, no cleaning of the room each day, and the vaunted city view breakfast is two city blocks away in a totally different building.
This was almost false advertising. The only good things that can be said about this place is that the room was clean, and it is located in a busy downtown area with lots in walking distance. But the hotel itself is basically a "dive"-- windowless, dingy, elevators that stop a foot above the floor, no cleaning of the room each day, and the vaunted city view breakfast is two city blocks away in a totally different building.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness and upkeep are inconsistent: multiple reviews cite odors, mold, worn floors and fixtures, and tired corridors, while others found rooms acceptably clean. Housekeeping is infrequent, with towels or toilet paper often requested at reception.
Related guest reviews
2
LUZ
10 Sept 2025
·
Stayed 2 nights
This is by far the worst hotel/apartment I’ve ever stayed in, not only in Gran Vía, but possibly in all of Madrid. The location may seem appealing, but as soon as you walk into the apartment, all you want to do is leave. The sheets were filthy, the place smelled awful, and every time the toilet was flushed, a terrible sewage smell filled the bathroom. The floors were literally broken with holes, unsafe! the walls were stained, the kitchen was dirty, and the entire apartment felt completely neglected and unhygienic. We were supposed to stay longer, but we had to leave after just one night, even knowing we wouldn’t get a refund. It simply wasn’t worth it; the place was disgusting. I would absolutely not recommend this property to anyone under any circumstances
This is by far the worst hotel/apartment I’ve ever stayed in, not only in Gran Vía, but possibly in all of Madrid. The location may seem appealing, but as soon as you walk into the apartment, all you want to do is leave. The sheets were filthy, the place smelled awful, and every time the toilet was flushed, a terrible sewage smell filled the bathroom. The floors were literally broken with holes, unsafe! the walls were stained, the kitchen was dirty, and the entire apartment felt completely neglected and unhygienic. We were supposed to stay longer, but we had to leave after just one night, even knowing we wouldn’t get a refund. It simply wasn’t worth it; the place was disgusting. I would absolutely not recommend this property to anyone under any circumstances
2
Violeta
21 Nov 2025
·
Stayed 2 nights
Impresentable. La habitación sucia, el baño mugriento. De verdad, no vayan.
Impresentable. La habitación sucia, el baño mugriento. De verdad, no vayan.
8
Fernando arruda
23 Oct 2025
·
Stayed 4 nights
A localização é muito boa , bem central ,porem o quarto é bem pequeno e o banheiro tambem . Deve ter outras configurações de quarto maiores , mas o que eu fiquei é bem pequeno . Nao tem serviço de limpeza também durante a estadia . No geral foi bom
A localização é muito boa , bem central ,porem o quarto é bem pequeno e o banheiro tambem . Deve ter outras configurações de quarto maiores , mas o que eu fiquei é bem pequeno . Nao tem serviço de limpeza também durante a estadia . No geral foi bom
6
Bersa I
10 Oct 2025
·
Stayed 7 nights
The location of the property it’s great, the property itself it’s not worth it that amount of money, we spent 6 nights and they didn’t clean the room ones, we have to ask for clean towels, they don’t have closets. The bathroom doesn’t have cabinets. They don’t have restaurant neither. The client has to go 2 blocks away to have breakfast, etc, etc.
The location of the property it’s great, the property itself it’s not worth it that amount of money, we spent 6 nights and they didn’t clean the room ones, we have to ask for clean towels, they don’t have closets. The bathroom doesn’t have cabinets. They don’t have restaurant neither. The client has to go 2 blocks away to have breakfast, etc, etc.
6
Pedro
7 Sept 2024
·
Stayed 2 nights
The only problem was the bad smell of the room. Otherwise it's a very well located place and quiet regardless it's on the msin Avenue in Madrid .
The only problem was the bad smell of the room. Otherwise it's a very well located place and quiet regardless it's on the msin Avenue in Madrid .
6
Ivis
18 Apr 2025
·
Stayed 3 nights
En general bastante bien habitacion y desayuno estuvieron de acuerdo a la reserva. El problema es el servicio de limpieza, en los tres dias queestuvimos en el hotel no se aparecio nadie a limpiar y cambiar toallas.
En general bastante bien habitacion y desayuno estuvieron de acuerdo a la reserva. El problema es el servicio de limpieza, en los tres dias queestuvimos en el hotel no se aparecio nadie a limpiar y cambiar toallas.
4
victor
8 Oct 2025
·
Stayed 2 nights
Sobre la gran via q puede ser comodo. Habitacion bastante poco limpia Muy ruidosa por q las paredes son poco aislantes. Tuve q soportar gritos y risas hasta las 3 am de una habitacion contigua. La recepcion da miedo y no parece de un hotel. Todo es bastante lamentable y decadente. No volveria
Sobre la gran via q puede ser comodo. Habitacion bastante poco limpia Muy ruidosa por q las paredes son poco aislantes. Tuve q soportar gritos y risas hasta las 3 am de una habitacion contigua. La recepcion da miedo y no parece de un hotel. Todo es bastante lamentable y decadente. No volveria
4
jairo
17 Apr 2025
·
Stayed 8 nights
Estuve 8 noches allí, la limpieza es cada 4 noches, toallas hay que pedir en recepción, cambio sábanas se supone cada dos noches, solo se supone, no se cumplio
Estuve 8 noches allí, la limpieza es cada 4 noches, toallas hay que pedir en recepción, cambio sábanas se supone cada dos noches, solo se supone, no se cumplio
2
Aldo
13 Oct 2025
·
Stayed 3 nights
The apartment was plagued by black mold, and the floor and overall condition were deplorable. The size of the shower or toilet did not conform to any standard non-American or European code. To add insult to injury, the constant disturbance of the rest was a significant issue throughout the night and day. The sound of water running from the pipes in the room from other rooms, the constant smoking from attendants in the storage room, and the pervasive odor made the apartment unsuitable for anyone. It is a dilapidated and unsanitary place, and the price is not justified.
The apartment was plagued by black mold, and the floor and overall condition were deplorable. The size of the shower or toilet did not conform to any standard non-American or European code. To add insult to injury, the constant disturbance of the rest was a significant issue throughout the night and day. The sound of water running from the pipes in the room from other rooms, the constant smoking from attendants in the storage room, and the pervasive odor made the apartment unsuitable for anyone. It is a dilapidated and unsanitary place, and the price is not justified.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are typically small and dated, often not matching promotional photos, with very thin walls or connecting doors that transmit noise. Many report AC or hot‑water issues and weak Wi‑Fi; some units include terraces or basic kitchenettes.
Related guest reviews
8
Katya
20 Nov 2025
·
Stayed 1 night
The location is great, next to Callao metro station, you can walk anywhere from there and have many restaurants and shops close by. The staff is very kind and helpful. Rooms are small but clean and functional. Would stay here again.
The location is great, next to Callao metro station, you can walk anywhere from there and have many restaurants and shops close by. The staff is very kind and helpful. Rooms are small but clean and functional. Would stay here again.
2
Mark
17 Nov 2025
·
Stayed 3 nights
Room looked nothing like the pictures or description. Old, dirty and very well worn. Room size is tiny, access to the toilet past the bed is minimal. Permanent smell of a herbal odour from the local residents in the apartments, Bob Marley would be happy. We lasted 5 mins and left to find another hotel. Quite frankly a totally disgraceful .
Room looked nothing like the pictures or description. Old, dirty and very well worn. Room size is tiny, access to the toilet past the bed is minimal. Permanent smell of a herbal odour from the local residents in the apartments, Bob Marley would be happy. We lasted 5 mins and left to find another hotel. Quite frankly a totally disgraceful .
6
Noel
6 Jun 2025
·
Stayed 2 nights
Too small. Beds are uncomfortable. Nice central location to the Gran Via…
Too small. Beds are uncomfortable. Nice central location to the Gran Via…
8
Olivia
30 Jun 2025
·
Stayed 2 nights
Great location, just a-bit tired and you can hear everything going on in the corridors. So you are up early whether you like it or not.
Great location, just a-bit tired and you can hear everything going on in the corridors. So you are up early whether you like it or not.
8
Maria
13 Aug 2025
·
Stayed 2 nights
Excellent location the only issue was the internet connection very weak.
Excellent location the only issue was the internet connection very weak.
6
Edison
16 May 2025
·
Stayed 1 night
Rooms are not as pictured.
Rooms are not as pictured.
10
MICHELLE
8 Aug 2025
·
Stayed 4 nights
Estadia incrível no coração da Gran via e super silêncio ficamos na planta 5 zero barulho porém zero sinal do Wi-Fi. Ficamos em um apto enorme super confortável que nos atendeu perfeitamente, ficaria aqui novamente a varanda eh ótimo porém não tem vista e em épocas d e muito calor acaba não se aproveitando. Única reclamação foi nosso ar condicionado que não estava gelando o suficiente mesmo após solicita averiguação permaneceu igual. A equipe na recepção todos muito simpáticos e solicitos.
Estadia incrível no coração da Gran via e super silêncio ficamos na planta 5 zero barulho porém zero sinal do Wi-Fi. Ficamos em um apto enorme super confortável que nos atendeu perfeitamente, ficaria aqui novamente a varanda eh ótimo porém não tem vista e em épocas d e muito calor acaba não se aproveitando. Única reclamação foi nosso ar condicionado que não estava gelando o suficiente mesmo após solicita averiguação permaneceu igual. A equipe na recepção todos muito simpáticos e solicitos.
8
Alexander
1 Jul 2024
·
Stayed 2 nights
The location was great the room was great the kitchen was very handy. The big problem was the very weak wi-fi. It was okay for phones but I had to work on my laptop. Laptop would connect with the Wi-Fi but then the Wi-Fi was not strong enough to call up even one page. I was unable to do any work for 2 days and lost significant amount of money because of it. It's frustrating when these hotels don't want to put any money into having good Wi-Fi service and there's no way for us to know on hotels.com which hotels Wi-Fi will or will not connect to laptops so that we can work while we vacation
The location was great the room was great the kitchen was very handy. The big problem was the very weak wi-fi. It was okay for phones but I had to work on my laptop. Laptop would connect with the Wi-Fi but then the Wi-Fi was not strong enough to call up even one page. I was unable to do any work for 2 days and lost significant amount of money because of it. It's frustrating when these hotels don't want to put any money into having good Wi-Fi service and there's no way for us to know on hotels.com which hotels Wi-Fi will or will not connect to laptops so that we can work while we vacation
6
Devinnie
30 Sept 2025
·
Stayed 3 nights
The location is great. The room is much smaller than it appears with no night stands, a small table pushed in the inly tight spacw they could fit it. The condition is terrible the shower head is broken so you have to hold it to shower. The floor boards are all damaged and moving throughout the halls and worse in the room. The walls were dirty and the overall condition was damaged. The room was clean but so much disrepair it feels dirty.
The location is great. The room is much smaller than it appears with no night stands, a small table pushed in the inly tight spacw they could fit it. The condition is terrible the shower head is broken so you have to hold it to shower. The floor boards are all damaged and moving throughout the halls and worse in the room. The walls were dirty and the overall condition was damaged. The room was clean but so much disrepair it feels dirty.
2
Tom
25 Oct 2025
·
Stayed 2 nights
The images shown are from the buffet not from the actual room. These images are misleading and do not entail the truth of this hotel. If you like to experience a night in an overpriced student dorm I would advice to book your hotel night here. The room was noisy, only boiling hot water from the shower and all furnitures contained damages.
The images shown are from the buffet not from the actual room. These images are misleading and do not entail the truth of this hotel. If you like to experience a night in an overpriced student dorm I would advice to book your hotel night here. The room was noisy, only boiling hot water from the shower and all furnitures contained damages.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, but responsiveness varies, with reports of delayed check‑in and unresolved maintenance requests.
Related guest reviews
4
Humberto
28 Aug 2025
·
Stayed 4 nights
Toillet was broken and I was told that next morning We were going to be transfered to another room wich never happened, I waisted my time picking up our luggages then we have to put all my stuff back.
Toillet was broken and I was told that next morning We were going to be transfered to another room wich never happened, I waisted my time picking up our luggages then we have to put all my stuff back.
10
MARCEL
11 Sept 2025
·
Stayed 5 nights
Great location and great staff
Great location and great staff
10
OSCAR
25 Feb 2025
·
Stayed 4 nights
Super Amables en Front Desk! Gracias 1000
Super Amables en Front Desk! Gracias 1000
2
Benjamín
30 May 2025
·
Stayed 3 nights
Pésima experiencia en Smart Madrid Gran Vía Desde que llegué, la experiencia fue decepcionante. A pesar de haber llegado a la hora establecida para el check-in, la habitación no estaba lista y tuve que esperar más de una hora y media. Para colmo, el aire acondicionado del edificio no funcionaba bien, y tuve que insistir y discutir para que me cambiaran a una habitación donde por lo menos funcionara el aire, ya que hacía mucho calor. La habitación era extremadamente pequeña, con camas incómodas y estrechas. La limpieza dejaba mucho que desear, especialmente en los pasillos. En el baño, la ducha estaba rota: el cabezal se caía y tenía que usarlo con la mano. En resumen: si estás buscando un lugar cómodo y decente para disfrutar unos días en Madrid, evita este hotel. No lo recomiendo para nada.
Pésima experiencia en Smart Madrid Gran Vía Desde que llegué, la experiencia fue decepcionante. A pesar de haber llegado a la hora establecida para el check-in, la habitación no estaba lista y tuve que esperar más de una hora y media. Para colmo, el aire acondicionado del edificio no funcionaba bien, y tuve que insistir y discutir para que me cambiaran a una habitación donde por lo menos funcionara el aire, ya que hacía mucho calor. La habitación era extremadamente pequeña, con camas incómodas y estrechas. La limpieza dejaba mucho que desear, especialmente en los pasillos. En el baño, la ducha estaba rota: el cabezal se caía y tenía que usarlo con la mano. En resumen: si estás buscando un lugar cómodo y decente para disfrutar unos días en Madrid, evita este hotel. No lo recomiendo para nada.
10
Alyssa
18 Nov 2025
·
Stayed 1 night
Muy bien gracias la recepcionista súper linda
Muy bien gracias la recepcionista súper linda
10
Anne
17 Jun 2025
·
Stayed 3 nights
Helpful staff in walking distance to all the places I wanted to see
Helpful staff in walking distance to all the places I wanted to see
2
juan
27 May 2025
·
Stayed 3 nights
I chose the hotel because on the description states that it has air conditioning. For the 3 nights I was there the air conditioner didn’t work, I reported it right away 2 or 3 times during the day and they kept promising that they would send somebody to fix it but never happened, the smell in the room was horrible, it was hard to describe, ur smelled like chemical cleaners, kind of like when you use industrial cleaners in a not ventilated area. I had to buy an air freshener and spray it several times a day and keep the windows open. A dog was barking in the room next door. Because I had no AC with the outside temperature of 28-30 degrees we had to sleep with the window open and you could hear the big avenue noise all night. I had a 3 night stay and when I checked it there was only half a roll of toilet paper for 2 people. After such a bad experience I just decided not to ask for it and just go to the store to buy my own. Te remote for the tv didn’t work. I desisted from keeping to ask about the AC as I could tell front desk was getting annoyed that I kept asking for it. Someone from the morning shift, a guy with a thick beard when I asked about the AC he raised his voice and in a rude manner without even looking at me he said “I KNOW, WE ARE WORKING ON IT” I liked seating in the lobby where the AC was working all the time and it was cool. I guess that’s why they didn’t bother to fix the AC. As long as they are nice and cool they couldn’t care about the comfort of the guests.
I chose the hotel because on the description states that it has air conditioning. For the 3 nights I was there the air conditioner didn’t work, I reported it right away 2 or 3 times during the day and they kept promising that they would send somebody to fix it but never happened, the smell in the room was horrible, it was hard to describe, ur smelled like chemical cleaners, kind of like when you use industrial cleaners in a not ventilated area. I had to buy an air freshener and spray it several times a day and keep the windows open. A dog was barking in the room next door. Because I had no AC with the outside temperature of 28-30 degrees we had to sleep with the window open and you could hear the big avenue noise all night. I had a 3 night stay and when I checked it there was only half a roll of toilet paper for 2 people. After such a bad experience I just decided not to ask for it and just go to the store to buy my own. Te remote for the tv didn’t work. I desisted from keeping to ask about the AC as I could tell front desk was getting annoyed that I kept asking for it. Someone from the morning shift, a guy with a thick beard when I asked about the AC he raised his voice and in a rude manner without even looking at me he said “I KNOW, WE ARE WORKING ON IT” I liked seating in the lobby where the AC was working all the time and it was cool. I guess that’s why they didn’t bother to fix the AC. As long as they are nice and cool they couldn’t care about the comfort of the guests.
6
Juvenal
12 Jun 2025
·
Stayed 4 nights
Hotel bien ubicado, pero instalaciones viejas y descuidadas, nuestra estancia el primer día fue patética la habitación con una cama super pequeña donde al siguiente día pedimos que nos. Ambularan de habitación y nos dieron una con una mejor cama pero con el aire acondicionado malo, hicimos el reclamo para que repararan el aire y cuando llegamos en la noche no habían hecho nada y la persona del turno de la noche lo que me dio fue un ventilador para que tratara de dormir por qué no tenían habitaciones disponibles para cambiarnos, pasamos otra noche sin poder dormir y en la mañana hicimos el reclamo donde la manager que nos atendió de forma grocera y sin ganas de resolver lo que hizo fue discutir que allí ya habían arreglado el problema, la invité a subir a la habitación y el técnico fue con ella y se percataron de que el aire no servía, les envié un correo electrónico para que me hicieran un ajuste en el precio por las mallas noche que pagué y no disfruté pero no he tenido respuestas, así que piénsenlo antes de ir a este hotel muy mal estado
Hotel bien ubicado, pero instalaciones viejas y descuidadas, nuestra estancia el primer día fue patética la habitación con una cama super pequeña donde al siguiente día pedimos que nos. Ambularan de habitación y nos dieron una con una mejor cama pero con el aire acondicionado malo, hicimos el reclamo para que repararan el aire y cuando llegamos en la noche no habían hecho nada y la persona del turno de la noche lo que me dio fue un ventilador para que tratara de dormir por qué no tenían habitaciones disponibles para cambiarnos, pasamos otra noche sin poder dormir y en la mañana hicimos el reclamo donde la manager que nos atendió de forma grocera y sin ganas de resolver lo que hizo fue discutir que allí ya habían arreglado el problema, la invité a subir a la habitación y el técnico fue con ella y se percataron de que el aire no servía, les envié un correo electrónico para que me hicieran un ajuste en el precio por las mallas noche que pagué y no disfruté pero no he tenido respuestas, así que piénsenlo antes de ir a este hotel muy mal estado
2
David
26 Jan 2025
·
Stayed 1 night
When we arrived at the hotel at 15:15, we were informed that our room was not ready despite the advertised 15:00 check-in time. We returned at 16:30, only to find that the room was still not prepared. As a result, we were offered a downgraded room, which we accepted to avoid further delay. The room provided was acceptable in terms of comfort; however, there was a significant plumbing issue. Every time we used the shower, water seeped through the floor, flooding the entire room. When we reported this to the receptionist, we were told nothing could be done, so we placed towels on the floor to manage the situation. While the stay had its positive aspects, these issues left us feeling that the experience did not fully meet expectations.
When we arrived at the hotel at 15:15, we were informed that our room was not ready despite the advertised 15:00 check-in time. We returned at 16:30, only to find that the room was still not prepared. As a result, we were offered a downgraded room, which we accepted to avoid further delay. The room provided was acceptable in terms of comfort; however, there was a significant plumbing issue. Every time we used the shower, water seeped through the floor, flooding the entire room. When we reported this to the receptionist, we were told nothing could be done, so we placed towels on the floor to manage the situation. While the stay had its positive aspects, these issues left us feeling that the experience did not fully meet expectations.
8
Jill
5 Oct 2025
·
Stayed 2 nights
Front desk staff were lovely!! Property is older but clean and tidy. Kitchen was adequately eqipped however we could not find pods in the grocery store fit the Delta coffee maker. Excellent location walkable to all the touristy spots and located in the theatre district. We enjoyed out stay.
Front desk staff were lovely!! Property is older but clean and tidy. Kitchen was adequately eqipped however we could not find pods in the grocery store fit the Delta coffee maker. Excellent location walkable to all the touristy spots and located in the theatre district. We enjoyed out stay.
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AI-generated summary based on recent guest reviews
Location
Outstanding central position on Gran Vía, close to metro stops and walkable to major sights, shops, and dining. The prime setting also brings late‑night street noise.
Related guest reviews
8
Katya
20 Nov 2025
·
Stayed 1 night
The location is great, next to Callao metro station, you can walk anywhere from there and have many restaurants and shops close by. The staff is very kind and helpful. Rooms are small but clean and functional. Would stay here again.
The location is great, next to Callao metro station, you can walk anywhere from there and have many restaurants and shops close by. The staff is very kind and helpful. Rooms are small but clean and functional. Would stay here again.
10
EWALDO BAYAO
18 Sept 2025
·
Stayed 5 nights
Localização excepcional para qualquer objetivo de viagem. Perto de tudo, com transporte fácil para qualquer lugar. Café delicioso, com muita variedade. Adorei.
Localização excepcional para qualquer objetivo de viagem. Perto de tudo, com transporte fácil para qualquer lugar. Café delicioso, com muita variedade. Adorei.
10
Robert
7 May 2025
·
Stayed 1 night
Great location (right in the centre) with Metro stations and dining options all around it
Great location (right in the centre) with Metro stations and dining options all around it
8
Jose Guillermo
7 Nov 2025
·
Stayed 2 nights
Ubicación excelente si te vas a mover por gran vía
Ubicación excelente si te vas a mover por gran vía
10
Ruddy
28 Jan 2026
·
Stayed 7 nights
Excelente ubicación
Excelente ubicación
8
Cuauhtemoc
31 Mar 2025
·
Stayed 2 nights
Location location location
Location location location
10
Brian
10 Nov 2025
·
Stayed 3 nights
Great location & value of money.
Great location & value of money.
8
José Augusto
1 Apr 2025
·
Stayed 8 nights
Localização excelente, na Gran Via.
Localização excelente, na Gran Via.
8
Claudia
17 Oct 2024
·
Stayed 3 nights
Direkt zwischen 2 Metrostationen gelegen ( Santo Domingo und Callao) und neben dem Athletico Madrid Store . Alles was man braucht ist fußläufig erreichbar. Plaza Mayor zur Fuß ca 10 min .
Direkt zwischen 2 Metrostationen gelegen ( Santo Domingo und Callao) und neben dem Athletico Madrid Store . Alles was man braucht ist fußläufig erreichbar. Plaza Mayor zur Fuß ca 10 min .
8
Oscar
26 May 2025
·
Stayed 3 nights
Excelente zona
Excelente zona
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AI-generated summary based on recent guest reviews
Dining
Breakfast is offered at a nearby partner property and is widely considered good to excellent, often with panoramic city views. Some find the off‑site setup less convenient.
Related guest reviews
8
Ignacio
16 Aug 2025
·
Stayed 3 nights
Not the best property but valie for money and the breakfast was amazing!!
Not the best property but valie for money and the breakfast was amazing!!
10
EWALDO BAYAO
18 Sept 2025
·
Stayed 5 nights
Localização excepcional para qualquer objetivo de viagem. Perto de tudo, com transporte fácil para qualquer lugar. Café delicioso, com muita variedade. Adorei.
Localização excepcional para qualquer objetivo de viagem. Perto de tudo, com transporte fácil para qualquer lugar. Café delicioso, com muita variedade. Adorei.
8
Karem
22 May 2025
·
Stayed 2 nights
The hotel was really walking distance to every attraction . The room was not ready at check in but they let me leave my laugage to start my journey. The breakfast they offer is in another hotel across the street it was ok.
The hotel was really walking distance to every attraction . The room was not ready at check in but they let me leave my laugage to start my journey. The breakfast they offer is in another hotel across the street it was ok.
10
Thanvi
30 Aug 2024
·
Stayed 2 nights
Central! And good food for breakfast
Central! And good food for breakfast
6
Zoran
29 Apr 2025
·
Stayed 4 nights
Die Wände sind so dünn wie Papier, man hört ALLES durch. Frühstück war war super und wahnsinns Aussicht.
Die Wände sind so dünn wie Papier, man hört ALLES durch. Frühstück war war super und wahnsinns Aussicht.
8
GABRIELA
25 Feb 2025
·
Stayed 4 nights
Hotel muito bem localizado, no centro da gran via! O café da manhã fica em outro prédio próximo e é muito bem servido! Maravilhoso! O único porém fica para o quarto, mto pequeno e a cama péssima! Pela localização excelente e pelo café da manhã, valeu a pena!
Hotel muito bem localizado, no centro da gran via! O café da manhã fica em outro prédio próximo e é muito bem servido! Maravilhoso! O único porém fica para o quarto, mto pequeno e a cama péssima! Pela localização excelente e pelo café da manhã, valeu a pena!
10
Gloria
4 Jun 2025
·
Stayed 3 nights
Location location location, price and an incredible breakfast for 14 euros with incredible views and perfect service!
Location location location, price and an incredible breakfast for 14 euros with incredible views and perfect service!
8
Johan
25 Feb 2023
·
Stayed 3 nights
kamers schoon en volledig toegerust. baliemedew vriendelijk en behulpzaam. gangen en liften nogal versleten. locatie perfect
kamers schoon en volledig toegerust. baliemedew vriendelijk en behulpzaam. gangen en liften nogal versleten. locatie perfect
2
Ana
25 Feb 2026
·
Stayed 1 night
Publicidad engañosa, Las fotos que salen en la publicidad no tienen nada que ver con la realidad. Habitacion doble de 12 m2,, todo viejo y descuidaldo la ducha pequeña y con cortina, el sumidero no traga, inundacion. Ah! y el dasayuno muy bien pero a 350 metros del hotel, Cruzando la Gran Via. Para nada recomendable.
Publicidad engañosa, Las fotos que salen en la publicidad no tienen nada que ver con la realidad. Habitacion doble de 12 m2,, todo viejo y descuidaldo la ducha pequeña y con cortina, el sumidero no traga, inundacion. Ah! y el dasayuno muy bien pero a 350 metros del hotel, Cruzando la Gran Via. Para nada recomendable.
4
David
22 Sept 2025
·
Stayed 3 nights
This was almost false advertising. The only good things that can be said about this place is that the room was clean, and it is located in a busy downtown area with lots in walking distance. But the hotel itself is basically a "dive"-- windowless, dingy, elevators that stop a foot above the floor, no cleaning of the room each day, and the vaunted city view breakfast is two city blocks away in a totally different building.
This was almost false advertising. The only good things that can be said about this place is that the room was clean, and it is located in a busy downtown area with lots in walking distance. But the hotel itself is basically a "dive"-- windowless, dingy, elevators that stop a foot above the floor, no cleaning of the room each day, and the vaunted city view breakfast is two city blocks away in a totally different building.
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AI-generated summary based on recent guest reviews
6
Jonas
last month
·
Stayed 2 nights
Super basic place, had everything i needed. But the place need an renovation. Pretty old. Great location and super service in the reception!
Super basic place, had everything i needed. But the place need an renovation. Pretty old. Great location and super service in the reception!
8
John
16 Sept 2026
·
Stayed 3 nights
Great location, clean, professional staff, reasonably equipped apartment. However, it was not as spacious as their literature suggests.
Great location, clean, professional staff, reasonably equipped apartment. However, it was not as spacious as their literature suggests.
2
Ginevra
1 Aug 2026
·
Stayed 5 nights
Rooms are completely deceiving, misleading, and opposite from how they are depicted online and the general service was awful
Rooms are completely deceiving, misleading, and opposite from how they are depicted online and the general service was awful
4
Abraham
13 Jul 2026
·
Stayed 6 nights
Photos of posting did not reflect actual listing.
Photos of posting did not reflect actual listing.
8
Polymnia
11 Jul 2026
·
Stayed 2 nights
It was a great stay, it’s in the very centre of Madrid, by foot you can reach all the endless captivating beauty of the city and very close to the metro station, buses and all the attractions.
It was a great stay, it’s in the very centre of Madrid, by foot you can reach all the endless captivating beauty of the city and very close to the metro station, buses and all the attractions.
Property policies
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
FAQs about Smartr Madrid Gran Via 47
Is parking available at the property?
Nearby parking is available for EUR 39 per day, located approximately 656 feet away. No reservation is required.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are served at a nearby partner property, located 200 meters away. Serving hours are weekdays from 8:30 AM to 10:30 AM and weekends from 8:30 AM to 11:00 AM for a fee of approximately EUR 17 for adults and EUR 15 for children.
Are pets allowed at the property?
Pets are allowed in specific rooms, with a fee of EUR 30 per accommodation, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property at least 48 hours before arrival to make arrangements.
Is there an airport shuttle service available?
Airport shuttle services are available, and guests should contact the property to arrange the transfer. Pricing details were not provided.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility were not provided.
What is the location of the property in relation to key landmarks?
The property is located in the heart of Madrid, just steps from Gran Via and Plaza de España - Princesa. It is approximately 0.4 miles from Puerta del Sol and 0.5 miles from Plaza Mayor, making it convenient for exploring the city.
What are the policies for guests staying with children?
Children are welcome at the property. There is no charge for children, but rollaway or extra beds are not available, and cribs are not provided.
What are the policies regarding extra beds and cribs?
The property does not offer cribs or rollaway beds. Guests should contact the property directly for any special requests regarding additional sleeping arrangements.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-01: 104.70488647132873USD
- 2026-11-02: 91.6734922831726USD
- 2026-11-03: 114.10479465682982USD
- 2026-11-04: 126.97329545707701USD
- 2026-11-05: 112.74497042236328USD
- 2026-11-06: 173.2330623561096USD
- 2026-11-07: NO DATA
- 2026-11-08: 118.67667875419616USD
- 2026-11-09: 101.74636242248535USD
- 2026-11-10: 98.7292230519104USD
- 2026-11-11: 91.28311338661193USD
- 2026-11-12: 113.92132400375365USD
- 2026-11-13: 170.68774857604978USD
- 2026-11-14: NO DATA
- 2026-11-15: 117.94742389198302USD
- 2026-11-16: 88.80296379234314USD
- 2026-11-17: 88.80296379234314USD
- 2026-11-18: 88.80296379234314USD
- 2026-11-19: 101.04624872459411USD
- 2026-11-20: 172.4154020982361USD
- 2026-11-21: 188.9911320211792USD
- 2026-11-22: 95.33014914794921USD
- 2026-11-23: 89.83256134315491USD
- 2026-11-24: 104.78413882621764USD
- 2026-11-25: 104.78413882621764USD
- 2026-11-26: 112.28231494918823USD
- 2026-11-27: 172.54398865982054USD
- 2026-11-28: 188.9911320211792USD
- 2026-11-29: 97.29716493225098USD
- 2026-11-30: 89.83256134315491USD
- 2026-12-01: 87.0274361100769USD
- 2026-12-02: 85.76715973228454USD
- 2026-12-03: 86.09467124153137USD
- 2026-12-04: 145.44342305633543USD
- 2026-12-05: 201.30490902862547USD
- 2026-12-06: 176.65577023101807USD
- 2026-12-07: 130.9941699153137USD
- 2026-12-08: 119.3325641394043USD
- 2026-12-09: 85.10983991531371USD
- 2026-12-10: 98.58576279907226USD
- 2026-12-11: 139.68205349632262USD
- 2026-12-12: 156.11841300460816USD
- 2026-12-13: 89.83256134315491USD
- 2026-12-14: 86.09467124153137USD
- 2026-12-15: 86.09467124153137USD
- 2026-12-16: 85.76715973228454USD
- 2026-12-17: 86.09467124153137USD
- 2026-12-18: 123.25649491767882USD
- 2026-12-19: 139.68205349632262USD
- 2026-12-20: 100.6862234287262USD
- 2026-12-21: 108.53323115684509USD
- 2026-12-22: 97.29716493225098USD
- 2026-12-23: 108.15075871154785USD
- 2026-12-24: 213.6402708187866USD
- 2026-12-25: 213.6402708187866USD
- 2026-12-26: 213.6402708187866USD
- 2026-12-27: 149.15071194702148USD
- 2026-12-28: 166.8781368862915USD
- 2026-12-29: 164.65760236450194USD
- 2026-12-30: 164.08977230529786USD
- 2026-12-31: 246.4913879760742USD
- 2027-01-01: NO DATA
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools. This property's breakfast is served at a nearby partner property, located 200 meters away.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Breakage deposit: EUR 50 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards, debit cards, and cash
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Housekeeping is included for stays of 6 nights or more.
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- The property is professionally cleaned.
Business details
Property registration number VT-11639,VT11712
- Fee for buffet breakfast: approximately EUR 17 for adults and EUR 15 for children
- Nearby parking fee: EUR 39 per day (656 ft away)
- Pet fee: EUR 30 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Non-smoking rooms
Family room
Tour desk
Express check-in/check-out
Services
Tour desk
Express check-in/check-out
24-Hour Front Desk
Concierge Services
Internet
Free wi-fi
General
Non-smoking rooms
Family room
Parking
Parking
Airport shuttle