Best Western Plus Hawthorne Terrace Hotel
$310
/ night
Avg. for September
Select dates to see prices and availability
$310
/ night
Avg. for September
Monthly average prices
Nightly prices at Best Western Plus Hawthorne Terrace Hotel average $130 in January, the cheapest month, and $410 in June, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $130 |
| February | $138 |
| March | $189 |
| April | $241 |
| May | $315 |
| June | $410 |
| July | $389 |
| August | $405 |
| September | $310 |
| October | $270 |
| November | $222 |
| December | $174 |
J
F
M
A
M
J
J
A
Sep · $310
S
O
N
D
Most expensive: June (~$410)
Cheapest: January (~$130)
About this property
Take advantage of recreational opportunities offered, including a hot tub, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Amenities
Take advantage of recreational opportunities offered, including a hot tub, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Business amenities
Featured amenities include complimentary wired internet access, a computer station, and express check-out. Self parking (subject to charges) is available onsite.
Dining
Take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 83 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Location
With a stay at Best Western Plus Hawthorne Terrace Hotel in Chicago (Lakeview), you'll be within a 5-minute drive of Wrigley Field and Lake Michigan. This hotel is 3.5 mi (5.6 km) from Michigan Avenue and 4.3 mi (6.9 km) from Chicago Riverwalk.
What's nearby
Lincoln Park(0.3 miles)
Wrigley Field(0.7 miles)
Lake Michigan(0.8 miles)
Vic Theatre(0.8 miles)
Theater Wit(1.1 miles)
Lincoln Hall(1.5 miles)
DePaul University-Lincoln Park(1.7 miles)
Lincoln Park Zoo(1.8 miles)
Montrose Harbor(1.9 miles)
Park West(1.9 miles)
Riviera Theatre(1.9 miles)
Aragon Ballroom(2 miles)
North Avenue Beach(2 miles)
Montrose Beach(2.1 miles)
Second City(2.4 miles)
Chicago Midway Airport (MDW)(17 miles)
Chicago O'Hare Intl. Airport (ORD)(16 miles)
Chicago, IL (PWK-Chicago Executive)(23.7 miles)
Parking
Hot Tub / Jacuzzi
Sauna
Non-Smoking Rooms
Safe-Deposit Box
Golf Course (nearby)
Location
3434 North Broadway, Northalsted, Chicago, Illinois, United States of America
Lincoln Park (0.3 miles)
Wrigley Field (0.7 miles)
Lake Michigan (0.8 miles)
Vic Theatre (0.8 miles)
Theater Wit (1.1 miles)
Lincoln Hall (1.5 miles)
Room options
5
Junior Suite, 2 Double Beds, Refrigerator & Microwave (With Sofabed)
Room details
2 Full Beds
Sleeps 5
450 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
4
Standard Room, 1 King Bed, Accessible
Room details
1 King Bed
Sleeps 2
250 ft²
Air ConditioningWi-Fi (Free)Microwave
4
Standard Room, 1 King Bed, Accessible (Walk-In Shower)
Room details
1 King Bed
Sleeps 2
250 ft²
Air ConditioningWi-Fi (Free)Microwave
5
Suite, Multiple Beds (With Sofabed)
Room details
2 King Beds
Sleeps 5
550 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
5
Suite, Multiple Beds, Kitchenette (With Sofabed)
Room details
2 King Beds
Sleeps 5
550 ft²
Air ConditioningWi-Fi (Free)Kitchenette
5
Standard Room, 1 King Bed, Jetted Tub (With Sofabed)
Room details
1 King Bed
Sleeps 3
300 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
5
Standard Room, 2 Double Beds, Microwave
Room details
2 Full Beds
Sleeps 4
250 ft²
Air ConditioningWi-Fi (Free)Microwave
5
Suite, 1 King Bed, Kitchenette, Annex Building (With Sofabed)
Room details
1 King Bed
Sleeps 3
550 ft²
Air ConditioningWi-Fi (Free)Kitchenette
5
Suite, 1 King Bed, Kitchenette (With Sofabed)
Room details
1 King Bed
Sleeps 3
550 ft²
Air ConditioningWi-Fi (Free)Kitchenette
5
Suite, Multiple Beds, Kitchenette, Annex Building (Shower Only;With Single Sofabed)
Room details
2 King Beds
Sleeps 5
550 ft²
Air ConditioningWi-Fi (Free)Kitchenette
5
Suite, Multiple Beds, Accessible (With Sofabed)
Room details
2 King Beds
Sleeps 5
550 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
5
Standard Room, 1 King Bed, Microwave
Room details
1 King Bed
Sleeps 2
250 ft²
Air ConditioningWi-Fi (Free)Microwave
4
Standard Room, 1 King Bed, Refrigerator & Microwave
Room details
1 King Bed
Sleeps 2
251 ft²
Air ConditioningWi-Fi (Free)Microwave
4
Standard Room, 1 Queen Bed, Microwave
Room details
1 Queen Bed
Sleeps 2
250 ft²
Air ConditioningWi-Fi (Free)Microwave
4
Standard Room, 2 Double Beds, Refrigerator & Microwave (With Single Sofabed)
Room details
2 Full Beds
Sleeps 5
Air ConditioningWi-Fi (Free)Microwave
Guest reviews
8.6
Fabulous
Based on 1,005 verified reviews
Who stays here?
Business
15%
Couple
26%
Family
36%
Group
13%
Solo
8%
What guests think
AI-generated summary based on recent guest reviews
Travellers describe Best Western Plus Hawthorne Terrace Hotel as a charming neighborhood property with clean, comfortable rooms and generally friendly staff; downsides include ongoing renovations, a cramped breakfast setup, and paid on-site parking that some find costly or inconvenient.
Read moreWas this helpful?
What guests think
Travellers describe Best Western Plus Hawthorne Terrace Hotel as a charming neighborhood property with clean, comfortable rooms and generally friendly staff; downsides include ongoing renovations, a cramped breakfast setup, and paid on-site parking that some find costly or inconvenient.
Its Lakeview spot offers easy walks to Wrigley Field, the lakefront, transit, and lots of dining and shops. Rooms are generally spacious and comfortable, though several guests mention broken shutters that limit blackout, occasional noise from neighbors or the street, and loud or finicky HVAC. Service is often praised as kind and helpful, but reports of unwelcoming front desk interactions, missed housekeeping, and confusing fees appear across reviews. Overall, expect a boutique-style stay with pragmatic trade-offs.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On-site parking next to the hotel is convenient but paid and occasionally uneven or flooded; the ivy courtyard/patio adds charm. The small fitness room plus sauna/hot tub draw mentions, though outages, elevator issues, and renovation noise occurred during some stays.
Related guest reviews
8
Lisa
Sep 7, 2023
·
Stayed 2 nights
The parking lot is absolutely filthy and totally un safe. Needs to be cleaned of all loose sand and gravel. Very easy to slip and fall.
The parking lot is absolutely filthy and totally un safe. Needs to be cleaned of all loose sand and gravel. Very easy to slip and fall.
8
Consuelo
Aug 12, 2024
·
Stayed 4 nights
Crazy nice for a best western. The issue was two fold. The first is that they decided to change the rugs on one of the days we were staying there. We were woken up early in the am (before 7am) by the machines that removed the carpet. The second was that the power went out for about 5 hours during our stay.
Crazy nice for a best western. The issue was two fold. The first is that they decided to change the rugs on one of the days we were staying there. We were woken up early in the am (before 7am) by the machines that removed the carpet. The second was that the power went out for about 5 hours during our stay.
8
Vern
Feb 7, 2025
·
Stayed 1 night
It was very clean and surprisingly quiet for Chicago. But the whirlpool and the sauna were not working and no one seemed to know anything about it. And the buck was passed.
It was very clean and surprisingly quiet for Chicago. But the whirlpool and the sauna were not working and no one seemed to know anything about it. And the buck was passed.
4
Tia
Aug 30, 2025
·
Stayed 2 nights
Unfortunately I was not pleased with the room booked when I arrived. The room looked nothing like what was pictured on Expedia. The bathroom was outdated, which I noticed upon arrival. I also had a chance to see the bathroom pictured, in another room that housekeeping was servicing. The bathroom fan motor was extremely loud. The building is covered in ivy, which has cicadas in it that are chirping too loud outside of the building. Parking is $39 per night, with no security, the pavement is uneven and there was a clogged drain that was causing ponding in the lot. The blinds were damaged upon arrival. I’m well traveled and for the money I spent I could’ve stayed somewhere better. It just happens to be convenient for the event I was attending. The free breakfast isn’t worth the bait and switch. I would stay in this area again. But never again at this Best Western location. First and last time.
Unfortunately I was not pleased with the room booked when I arrived. The room looked nothing like what was pictured on Expedia. The bathroom was outdated, which I noticed upon arrival. I also had a chance to see the bathroom pictured, in another room that housekeeping was servicing. The bathroom fan motor was extremely loud. The building is covered in ivy, which has cicadas in it that are chirping too loud outside of the building. Parking is $39 per night, with no security, the pavement is uneven and there was a clogged drain that was causing ponding in the lot. The blinds were damaged upon arrival. I’m well traveled and for the money I spent I could’ve stayed somewhere better. It just happens to be convenient for the event I was attending. The free breakfast isn’t worth the bait and switch. I would stay in this area again. But never again at this Best Western location. First and last time.
10
gretel
Apr 25, 2023
·
Stayed 1 night
Love!! Love the staff! Super nice staff. The hotel needs some updating on their jacuzzi and other amenities.
Love!! Love the staff! Super nice staff. The hotel needs some updating on their jacuzzi and other amenities.
8
Matthew
Mar 15, 2025
·
Stayed 1 night
Classic old-school hotel. Well-kept. Parking is a bit tricky and expensive.
Classic old-school hotel. Well-kept. Parking is a bit tricky and expensive.
10
Paul
Dec 29, 2023
·
Stayed 7 nights
The fitness room was very nice w/sauna and hot tub. Morning breakfast treat was a plus accommodation.
The fitness room was very nice w/sauna and hot tub. Morning breakfast treat was a plus accommodation.
10
June
May 8, 2024
·
Stayed 4 nights
Didn’t like broken elevator. Loved the staff’s helpfulness and friendly service.
Didn’t like broken elevator. Loved the staff’s helpfulness and friendly service.
10
Megan
Jun 25, 2024
·
Stayed 2 nights
Location, beautiful ivy-covered old brick building, lovely front patio.
Location, beautiful ivy-covered old brick building, lovely front patio.
10
Amy
Feb 23, 2025
·
Stayed 2 nights
Beautiful room, beautiful bathroom, free water. Had very nice hot tub and sauna. Crazy setup with 2nd building for luggage delivery. Didn't have a pool. Should have luggage rack set out when you arrive because it was hard to find. Shutters were broken but beautiful.
Beautiful room, beautiful bathroom, free water. Had very nice hot tub and sauna. Crazy setup with 2nd building for luggage delivery. Didn't have a pool. Should have luggage rack set out when you arrive because it was hard to find. Shutters were broken but beautiful.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas very clean. Others reported issues such as musty odors, sticky floors or dirty bathrooms, and a bed bug report, indicating inconsistent upkeep.
Related guest reviews
6
Ashley
Nov 13, 2024
·
Stayed 2 nights
We were grateful we were able to check in early, but I immediately noticed the floors in the room were oddly sticky. Each step I took, my shoe made a sticky noise that didn’t occur on other hard surfaces in the building. We stayed only two nights. Night one, we received a notice slipped under our door that the water would be off between 11-3 for city workers. Fine, we can make that work. We showered normally and headed out for our long day. We returned at 11:30pm from a comedy show to find out the water was once again off. This time, we had no notice. So my husband was unable to shower before bed and we had to brush our teeth with bottled water. Our room phone was called at 2am waking us out of a dead sleep, but no one was there when we answered. Next morning, I go to shower and there’s water, but only cold. I visit the front desk to inquire about it and was advised no one was there yet to turn the broilers back on and it would be a bit before the water would warm back up once this task was done. I also brought up the odd phone call at 2am and they advised it was them as they could hear water running despite it being turned off at that hour- it was my white noise I use to sleep. So I had to take a cold shower as we had an early Amtrak departure and broken sleep. Not really happy with the stay due to these things, but at least there was the continental breakfast which saves us some money and free bottled water. Hopefully a future stay would provide a better experience.
We were grateful we were able to check in early, but I immediately noticed the floors in the room were oddly sticky. Each step I took, my shoe made a sticky noise that didn’t occur on other hard surfaces in the building. We stayed only two nights. Night one, we received a notice slipped under our door that the water would be off between 11-3 for city workers. Fine, we can make that work. We showered normally and headed out for our long day. We returned at 11:30pm from a comedy show to find out the water was once again off. This time, we had no notice. So my husband was unable to shower before bed and we had to brush our teeth with bottled water. Our room phone was called at 2am waking us out of a dead sleep, but no one was there when we answered. Next morning, I go to shower and there’s water, but only cold. I visit the front desk to inquire about it and was advised no one was there yet to turn the broilers back on and it would be a bit before the water would warm back up once this task was done. I also brought up the odd phone call at 2am and they advised it was them as they could hear water running despite it being turned off at that hour- it was my white noise I use to sleep. So I had to take a cold shower as we had an early Amtrak departure and broken sleep. Not really happy with the stay due to these things, but at least there was the continental breakfast which saves us some money and free bottled water. Hopefully a future stay would provide a better experience.
10
Justin
Oct 20, 2024
·
Stayed 2 nights
I had an amazing stay at the Best Western Plus Hawthorne Terrace! The hotel was impeccably clean, and the staff were incredibly friendly and welcoming. Check-in and check-out were quick and hassle-free, making everything so convenient. As someone traveling alone, I felt comfortable and well taken care of. The room was cozy and perfect for a solo traveler like myself. Highly recommend this place for anyone looking for a relaxing and pleasant stay in Chicago!
I had an amazing stay at the Best Western Plus Hawthorne Terrace! The hotel was impeccably clean, and the staff were incredibly friendly and welcoming. Check-in and check-out were quick and hassle-free, making everything so convenient. As someone traveling alone, I felt comfortable and well taken care of. The room was cozy and perfect for a solo traveler like myself. Highly recommend this place for anyone looking for a relaxing and pleasant stay in Chicago!
4
Terrence
Jan 2, 2023
·
Stayed 3 nights
The hotel was dirty and run down. A room with two double beds with one of them being unusable because it was in such bad condition that you would roll off. The refrigerator would almost fall over when we attempted to open the doo.There was no shampoo or body lotion in the bathroom. Walls were paper thin and we could hear the children in the next room. The clerk at the front desk was eating Fritos as she was doing our paperwork. The front entry carpeting was almost completely worn away. The elevator looked like some disgusting liquid had been thrown on the walls. This was by far one of worst hotels we have stayed in. One positive was the location. Nice neighborhood, easy walk to shops and lakefront.
The hotel was dirty and run down. A room with two double beds with one of them being unusable because it was in such bad condition that you would roll off. The refrigerator would almost fall over when we attempted to open the doo.There was no shampoo or body lotion in the bathroom. Walls were paper thin and we could hear the children in the next room. The clerk at the front desk was eating Fritos as she was doing our paperwork. The front entry carpeting was almost completely worn away. The elevator looked like some disgusting liquid had been thrown on the walls. This was by far one of worst hotels we have stayed in. One positive was the location. Nice neighborhood, easy walk to shops and lakefront.
10
joshua
Dec 30, 2024
·
Stayed 2 nights
It is very clean, had every we needed. Perfect for what we needed it for. Very close to everything just a small drive away to more downtown, but lots to around there. I would not recommend the cinnamon rolls though they are like a day old but the breakfast they have is perfect, nice spa area and workout and sauna. Water pressure was one of the best we have started at besides our home. And the beds were comfy.
It is very clean, had every we needed. Perfect for what we needed it for. Very close to everything just a small drive away to more downtown, but lots to around there. I would not recommend the cinnamon rolls though they are like a day old but the breakfast they have is perfect, nice spa area and workout and sauna. Water pressure was one of the best we have started at besides our home. And the beds were comfy.
10
Don
Sep 28, 2025
·
Stayed 2 nights
Very clean
Very clean
10
Kim
Apr 25, 2025
·
Stayed 2 nights
Very clean. I would stay there again.
Very clean. I would stay there again.
4
Cherita
May 23, 2025
·
Stayed 1 night
The bathroom was not clean. The tissue roll had dried blood spots on the bottom and wasn't even a new roll. For $500 a night for a room, you would expect at least a clean, full roll of tissue to be provided.
The bathroom was not clean. The tissue roll had dried blood spots on the bottom and wasn't even a new roll. For $500 a night for a room, you would expect at least a clean, full roll of tissue to be provided.
8
Kimberly
Aug 24, 2023
·
Stayed 2 nights
Great location. Cleanliness was fine. Very disappointed that recycling was not available. In an enlightened and modern city I should NOT be throwing away tons of recyclable items, or having to pack it and take it home. The room was a little dingy, peeling wallpaper, mold in grout, but overall it was good.
Great location. Cleanliness was fine. Very disappointed that recycling was not available. In an enlightened and modern city I should NOT be throwing away tons of recyclable items, or having to pack it and take it home. The room was a little dingy, peeling wallpaper, mold in grout, but overall it was good.
6
Jacqueline
Oct 15, 2025
·
Stayed 1 night
This was a very nice hotel close to the lake and restaurants. The lobby and terrace were very comfortable. I was in my own and felt safe staying here and getting food from the nearby restaurants. However, the bed was not comfortable. The microwave panel was loose and there was a musty smell from the carpet. I really liked the room layout but being on the 2nd floor on the parking lot side I could hear everyone talking as they were coming and going. In the morning at 8:45 there were no hot eggs and I didn’t ask if they were going to have anymore and I would have liked a bowl for my oatmeal. I did purchase some popcorn for my evening snack. I only wish there were alcohol beverages to purchase as well. The room and bathroom were very clean as was the little chair that I sat in. I would stay again. But I would ask for a higher room away from the noise of the parking lot.
This was a very nice hotel close to the lake and restaurants. The lobby and terrace were very comfortable. I was in my own and felt safe staying here and getting food from the nearby restaurants. However, the bed was not comfortable. The microwave panel was loose and there was a musty smell from the carpet. I really liked the room layout but being on the 2nd floor on the parking lot side I could hear everyone talking as they were coming and going. In the morning at 8:45 there were no hot eggs and I didn’t ask if they were going to have anymore and I would have liked a bowl for my oatmeal. I did purchase some popcorn for my evening snack. I only wish there were alcohol beverages to purchase as well. The room and bathroom were very clean as was the little chair that I sat in. I would stay again. But I would ask for a higher room away from the noise of the parking lot.
4
Jen Tsun
May 24, 2025
·
Stayed 3 nights
Bed bugs…
Bed bugs…
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and comfortable with updated decor and good beds, including suites. Recurring concerns include broken shutters that limit blackout, loud or unreliable A/C, some noise transfer, and occasional shower designs that splash water.
Related guest reviews
10
Sara
Oct 8, 2025
·
Stayed 1 night
The room was clean and plenty big. The pull-out bed was comfortable. The pillows were phenomenal!
The room was clean and plenty big. The pull-out bed was comfortable. The pillows were phenomenal!
10
Eileen
Jul 12, 2025
·
Stayed 1 night
Beautiful courtyard entrance into an old property with updated roomy rooms and caring staff. Only complaint is to turn on the shower you have to get wet with cold water. Otherwise lovely property in a great walkable area. Will happily stay here again.
Beautiful courtyard entrance into an old property with updated roomy rooms and caring staff. Only complaint is to turn on the shower you have to get wet with cold water. Otherwise lovely property in a great walkable area. Will happily stay here again.
6
Brian
May 13, 2025
·
Stayed 2 nights
I’ve had a generally good stay at this Best Western. The interior is surprisingly nice — the property is well-kept, clean, and clearly maintained with care. The staff has been friendly and helpful, and overall service has been solid. However, if you're planning to work remotely from your room, be aware that the Wi-Fi is a major issue. I’ve been here all day trying to work, and the connection has been unreliable and extremely slow. I called the front desk, and while they acknowledged another guest had also complained, they said their IT team confirmed it was running fine — it’s not. The fitness room is very small, with just one treadmill, bike, and elliptical — enough for a quick workout, but nothing more. Also, the housekeeping staff is quite loud as they go from room to room, which can be disruptive during the day. Overall, it’s a well-maintained and comfortable hotel, but not ideal for remote work.
I’ve had a generally good stay at this Best Western. The interior is surprisingly nice — the property is well-kept, clean, and clearly maintained with care. The staff has been friendly and helpful, and overall service has been solid. However, if you're planning to work remotely from your room, be aware that the Wi-Fi is a major issue. I’ve been here all day trying to work, and the connection has been unreliable and extremely slow. I called the front desk, and while they acknowledged another guest had also complained, they said their IT team confirmed it was running fine — it’s not. The fitness room is very small, with just one treadmill, bike, and elliptical — enough for a quick workout, but nothing more. Also, the housekeeping staff is quite loud as they go from room to room, which can be disruptive during the day. Overall, it’s a well-maintained and comfortable hotel, but not ideal for remote work.
8
Russ
Aug 17, 2023
·
Stayed 4 nights
It was very quaint and within walking distance from Wrigley Field. The AC in our room was noisy, sounded like running water
It was very quaint and within walking distance from Wrigley Field. The AC in our room was noisy, sounded like running water
8
Patricia
Sep 23, 2024
·
Stayed 3 nights
The hotel was in a great location for us in a walkable neighborhood. The bed and pillows were very comfortable, and the bathroom, though tight, was clean and modern. The lobby and front desk area were small and felt tight. There is little space for eating breakfast indoors, but outdoor patio is very nice, weather permitting. Rooms are cleaned every other day.
The hotel was in a great location for us in a walkable neighborhood. The bed and pillows were very comfortable, and the bathroom, though tight, was clean and modern. The lobby and front desk area were small and felt tight. There is little space for eating breakfast indoors, but outdoor patio is very nice, weather permitting. Rooms are cleaned every other day.
6
Sarah
Jun 3, 2025
·
Stayed 3 nights
This hotel was in a great location and the room was spacious. The staff was very nice but severely under-trained. When we checked in, our shower and A/C were not working. The shower was fixed quickly, but it took over 24 hours for our A/C to be fixed. Luckily we were staying during a cool weekend in Chicago, so we were not too uncomfortable. But the hotel needs a better plan for addressing guests’ needs.
This hotel was in a great location and the room was spacious. The staff was very nice but severely under-trained. When we checked in, our shower and A/C were not working. The shower was fixed quickly, but it took over 24 hours for our A/C to be fixed. Luckily we were staying during a cool weekend in Chicago, so we were not too uncomfortable. But the hotel needs a better plan for addressing guests’ needs.
8
Zak
Aug 31, 2023
·
Stayed 4 nights
Overall a pretty nice stay, mainly due to good location. Comfortable bed, big TV, just nothing special or notable. My main complaint is the shower didn't have a door on it, the back half of the glass was essentially just left open and as a result water splashes all over the floor no matter what you do. Having to mop up the small lake on the bathroom floor every morning definitely hurt the stay a bit.
Overall a pretty nice stay, mainly due to good location. Comfortable bed, big TV, just nothing special or notable. My main complaint is the shower didn't have a door on it, the back half of the glass was essentially just left open and as a result water splashes all over the floor no matter what you do. Having to mop up the small lake on the bathroom floor every morning definitely hurt the stay a bit.
8
Susan
Jul 25, 2025
·
Stayed 3 nights
This hotel is really cute from the outside and nicely decorated on the inside. Love the brick patio with cafe tables out front. The rooms are nicely done, but the plantation shutters are broken and don’t open and close correctly, so hard to block out light from the street below. Staff was not friendly.
This hotel is really cute from the outside and nicely decorated on the inside. Love the brick patio with cafe tables out front. The rooms are nicely done, but the plantation shutters are broken and don’t open and close correctly, so hard to block out light from the street below. Staff was not friendly.
10
Paul
Aug 7, 2025
·
Stayed 2 nights
Very comfortable suite…recommend
Very comfortable suite…recommend
8
Lauren
Feb 23, 2025
·
Stayed 1 night
I loved the outdoors and service. The rooms were super loud due to the thin walls and that was an issue when it came to sleeping.
I loved the outdoors and service. The rooms were super loud due to the thin walls and that was an issue when it came to sleeping.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff frequently receive praise for being friendly, helpful, and efficient. However, several reviews cite unwelcoming front desk interactions, missed or every‑other‑day housekeeping, and frustrations around early check‑in, crib requests, or fees.
Related guest reviews
10
John
Sep 22, 2025
·
Stayed 1 night
Front desk staff was friendly and helpful
Front desk staff was friendly and helpful
8
Taryn
Oct 11, 2025
·
Stayed 1 night
Front desk ladies were very kind and helpful.
Front desk ladies were very kind and helpful.
8
Patricia
May 10, 2025
·
Stayed 5 nights
The Hawthorne Terrace deserves a 5 star rating, if only the staff could learn to put on a friendly face. It starts at the front desk where the women consistently avoid eye contact rather than greet guests as they enter the door. This sets the tone for the rest of the staff for whom guests seem to be an inconvenience. Even the breakfast lady stands impatiently waiting for you to get out of her way. Too bad because it's a nice property in a fantastic location so close to the lake.
The Hawthorne Terrace deserves a 5 star rating, if only the staff could learn to put on a friendly face. It starts at the front desk where the women consistently avoid eye contact rather than greet guests as they enter the door. This sets the tone for the rest of the staff for whom guests seem to be an inconvenience. Even the breakfast lady stands impatiently waiting for you to get out of her way. Too bad because it's a nice property in a fantastic location so close to the lake.
10
Adam
Mar 30, 2025
·
Stayed 2 nights
The front desk staff during our stay were amazing!
The front desk staff during our stay were amazing!
10
Jessica
Jul 26, 2023
·
Stayed 4 nights
This location was convenient to the sites we wanted to visit. Wrigley Field was in walking distance and a safe walk. There were plenty of cute dinners and coffee shops around even a grocery store. Easy access to many things. Rhonda at the front desk was very helpful in the morning. The ladies in the evening were also nice. I would definitely return to this location!
This location was convenient to the sites we wanted to visit. Wrigley Field was in walking distance and a safe walk. There were plenty of cute dinners and coffee shops around even a grocery store. Easy access to many things. Rhonda at the front desk was very helpful in the morning. The ladies in the evening were also nice. I would definitely return to this location!
10
KEVIN
Oct 21, 2024
·
Stayed 1 night
Terrific stay, staff super friendly and the location is terrific. Safe area. The hotel gave me an extra hour at check out and stored my bags while I waited for my pick up.
Terrific stay, staff super friendly and the location is terrific. Safe area. The hotel gave me an extra hour at check out and stored my bags while I waited for my pick up.
2
Scott
Jul 17, 2025
·
Stayed 1 night
Rotten. Terrible customer service. Completely useless. Booked me for the incorrect date and refused to work with me at all. No crediting my stay. No refund. No help. No effort except to charge 240 bucks for the wrong night. I never checked in. Did not stay. Never set one foot inside the property. Called them: sir, you have to go through expedia. Called expedia: sir, you have to go through Best Western. Ive been loyal to BW for years. Ive usually had good experiences with expedia. Well, thats done with.
Rotten. Terrible customer service. Completely useless. Booked me for the incorrect date and refused to work with me at all. No crediting my stay. No refund. No help. No effort except to charge 240 bucks for the wrong night. I never checked in. Did not stay. Never set one foot inside the property. Called them: sir, you have to go through expedia. Called expedia: sir, you have to go through Best Western. Ive been loyal to BW for years. Ive usually had good experiences with expedia. Well, thats done with.
8
Yeinson Israel
Aug 16, 2025
·
Stayed 3 nights
During the three days they never cleaned the room although we asked them twice without mentioning that they did not enable the late check out
During the three days they never cleaned the room although we asked them twice without mentioning that they did not enable the late check out
2
Calvin
May 4, 2025
·
Stayed 1 night
Disappointed, Disrespected, and Questioning My Treatment I genuinely wish this review could be more positive, but my experience at the Best Western Plus Hawthorne Terrace left me deeply disappointed and questioning whether I was truly welcome as a Black guest. After working an overnight shift with no sleep, I arrived in Chicago early and hoped to check in or at least rest in the lobby. I politely asked the front desk staff if there were any rooms available. She checked the system and said no — that my room wouldn't be ready until around 2pm. Fair enough. I asked if I could stay in the lobby to wait, and she said sure. But here's where it gets hard to ignore how different my treatment felt. About 30 minutes later, I witnessed another guest — a white man — walk up and ask if he could check in early. Without hesitation, she said yes and began checking him in. No mention of fees, no attitude, no resistance. I was confused but gave her the benefit of the doubt. I approached her again, asked the same question, and was denied — again. Later, I made a friendly gesture by asking for brochures to lighten the mood, and then she suddenly brought up the option to upgrade my “queen room” for $85 — plus $40 for early check-in. I was stunned. First, none of this was mentioned to the guest she helped before me. Second, I had already paid nearly $40 more than the average price for this "cheap" room through a third-party site. When I pointed this out, she dismissively told me she couldn’t.
Disappointed, Disrespected, and Questioning My Treatment I genuinely wish this review could be more positive, but my experience at the Best Western Plus Hawthorne Terrace left me deeply disappointed and questioning whether I was truly welcome as a Black guest. After working an overnight shift with no sleep, I arrived in Chicago early and hoped to check in or at least rest in the lobby. I politely asked the front desk staff if there were any rooms available. She checked the system and said no — that my room wouldn't be ready until around 2pm. Fair enough. I asked if I could stay in the lobby to wait, and she said sure. But here's where it gets hard to ignore how different my treatment felt. About 30 minutes later, I witnessed another guest — a white man — walk up and ask if he could check in early. Without hesitation, she said yes and began checking him in. No mention of fees, no attitude, no resistance. I was confused but gave her the benefit of the doubt. I approached her again, asked the same question, and was denied — again. Later, I made a friendly gesture by asking for brochures to lighten the mood, and then she suddenly brought up the option to upgrade my “queen room” for $85 — plus $40 for early check-in. I was stunned. First, none of this was mentioned to the guest she helped before me. Second, I had already paid nearly $40 more than the average price for this "cheap" room through a third-party site. When I pointed this out, she dismissively told me she couldn’t.
4
Roman
Apr 26, 2025
·
Stayed 1 night
Rude staff at front desk. Despite request for crib / pay-and-play a few days before check in, upon arrival there was none in the room, and when we asked at the front desk they said they could give one at 8:30 pm (obviously too late for a child who needs a crib).
Rude staff at front desk. Despite request for crib / pay-and-play a few days before check in, upon arrival there was none in the room, and when we asked at the front desk they said they could give one at 8:30 pm (obviously too late for a child who needs a crib).
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Repeatedly praised for a walkable, safe Lakeview location close to Wrigley Field, the lakefront, restaurants, shops, and transit. Ideal for attending games or exploring the neighborhood on foot.
Related guest reviews
10
Ina
Apr 2, 2025
·
Stayed 4 nights
Excellent small hotel in Lakeview. Hard working staff, very secure location, convenient city transportation. We stayed for 4 nights and enjoyed the neighborhood restraunts and easy access to Magnificent Mile and Navy Pier.
Excellent small hotel in Lakeview. Hard working staff, very secure location, convenient city transportation. We stayed for 4 nights and enjoyed the neighborhood restraunts and easy access to Magnificent Mile and Navy Pier.
10
Marianne
Oct 21, 2023
·
Stayed 4 nights
This property is a fantastic location in the Lakeview/Wrigleyville area. Surrounded by many fun restaurant options, shopping and a grocery store very close - plus a Starbucks half a block away. My room was exceptional, very comfortable bed and plenty of space for just hangin out. I’ll definitely stay again when I’m in town.
This property is a fantastic location in the Lakeview/Wrigleyville area. Surrounded by many fun restaurant options, shopping and a grocery store very close - plus a Starbucks half a block away. My room was exceptional, very comfortable bed and plenty of space for just hangin out. I’ll definitely stay again when I’m in town.
10
Latoya
Sep 3, 2025
·
Stayed 2 nights
Convenient location, walking distance to Wrigley Field, tons of shops and food nearby
Convenient location, walking distance to Wrigley Field, tons of shops and food nearby
10
Rorey
Jul 28, 2025
·
Stayed 1 night
Easy walk to Wrigley Field. Easy parking, quiet neighborhood
Easy walk to Wrigley Field. Easy parking, quiet neighborhood
10
Timothy
Jul 21, 2025
·
Stayed 4 nights
Well-located in proximity to restaurants and Wrigley Field.
Well-located in proximity to restaurants and Wrigley Field.
10
Jennifer
Nov 22, 2024
·
Stayed 3 nights
Great area- close to Wrigley and many restaurants. Clean room and comfortable bed…
Great area- close to Wrigley and many restaurants. Clean room and comfortable bed…
10
Madalyn
Aug 5, 2025
·
Stayed 2 nights
Fabulous property, a perfect walk to most places around Wrigleyville and the neighborhood was fun to explore. Would absolutely recommend staying here!
Fabulous property, a perfect walk to most places around Wrigleyville and the neighborhood was fun to explore. Would absolutely recommend staying here!
10
DWAYNE
Sep 7, 2025
·
Stayed 1 night
The place was the perfect location and great accommodations
The place was the perfect location and great accommodations
10
Albert
Nov 10, 2023
·
Stayed 2 nights
Older property, well cared for. Walkable to Wrigley Field.
Older property, well cared for. Walkable to Wrigley Field.
10
Joan
Oct 3, 2023
·
Stayed 4 nights
Great location for seeing a Game at Wrigley Field.
Great location for seeing a Game at Wrigley Field.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Complimentary breakfast is commonly appreciated, with multiple mentions of tasty cinnamon rolls. The breakfast area is very small and can feel crowded, and a few guests found the selection limited.
Related guest reviews
10
Victor
Mar 10, 2025
·
Stayed 1 night
Hotel has character and is in a good location. The continental breakfast was one of the best I have had in my hotel stays. Thanks!
Hotel has character and is in a good location. The continental breakfast was one of the best I have had in my hotel stays. Thanks!
8
Margaret
Mar 8, 2025
·
Stayed 2 nights
The hotel is located close to Wrigleyville! Loved its proximity. The breakfast did not have as many options but still nice for Chicago!
The hotel is located close to Wrigleyville! Loved its proximity. The breakfast did not have as many options but still nice for Chicago!
8
Tiyane
Sep 21, 2023
·
Stayed 2 nights
This is a super cute and quaint hotel situated in a residential area close to Wrigley stadium. It’s an old facility but the staff works hard to keep it clean and presentable. The rooms are spacious and have a refrigerator and microwave. They have breakfast but there are much better options less than 1/2 mile walk from the hotel (Stella’s diner was great). It’s also very easy to get an Uber or Lyft. The longest wait I had was 8 minutes. I did have an unidentified insect in my room and I despise bugs so I took a star off for that and the rate is a bit on the high side but I attribute that to the proximity to the baseball stadium. I’d stay here again in the future.
This is a super cute and quaint hotel situated in a residential area close to Wrigley stadium. It’s an old facility but the staff works hard to keep it clean and presentable. The rooms are spacious and have a refrigerator and microwave. They have breakfast but there are much better options less than 1/2 mile walk from the hotel (Stella’s diner was great). It’s also very easy to get an Uber or Lyft. The longest wait I had was 8 minutes. I did have an unidentified insect in my room and I despise bugs so I took a star off for that and the rate is a bit on the high side but I attribute that to the proximity to the baseball stadium. I’d stay here again in the future.
10
Greta
Dec 8, 2023
·
Stayed 1 night
Great walkable neighborhood with dining options nearby (we got food from El Mariachi next door, it was excellent). Easy parking in the lot adjacent to the building or on the street. We stayed here one night while in town for a concert at the Aragon Ballroom, it was perfect. Breakfast options were fresh and tasty, the cinnamon rolls were just as good as everyone said - so good that we ran across the street and got half a dozen to bring home. :) Staff were friendly, room was clean and quiet, overall a positive experience for a reasonable price.
Great walkable neighborhood with dining options nearby (we got food from El Mariachi next door, it was excellent). Easy parking in the lot adjacent to the building or on the street. We stayed here one night while in town for a concert at the Aragon Ballroom, it was perfect. Breakfast options were fresh and tasty, the cinnamon rolls were just as good as everyone said - so good that we ran across the street and got half a dozen to bring home. :) Staff were friendly, room was clean and quiet, overall a positive experience for a reasonable price.
10
Timothy
Jan 20, 2025
·
Stayed 2 nights
Not your grandma’s Best Western! This hotel is a hidden gem. We stayed in the suites, which are in an adjacent building. Super clean, comfy bed and good space to work. Highly recommend. The only downside is the not-so-special breakfast. Find a good diner on your own. There are plenty!
Not your grandma’s Best Western! This hotel is a hidden gem. We stayed in the suites, which are in an adjacent building. Super clean, comfy bed and good space to work. Highly recommend. The only downside is the not-so-special breakfast. Find a good diner on your own. There are plenty!
10
adriana
Mar 22, 2025
·
Stayed 1 night
The breakfast was 5 star. The beds were more comfortable than my beds at home. The room was spacious. Overrall terrific value. Would definitely stay again
The breakfast was 5 star. The beds were more comfortable than my beds at home. The room was spacious. Overrall terrific value. Would definitely stay again
10
Edward
Sep 13, 2024
·
Stayed 3 nights
Kitchen/pantry or breakfast nook, it’s really, really small !
Kitchen/pantry or breakfast nook, it’s really, really small !
8
keith
Jul 5, 2025
·
Stayed 1 night
Nice location and clean, but a little on the small side for us. Breakfast area is extremely tight and lobby is not very big.
Nice location and clean, but a little on the small side for us. Breakfast area is extremely tight and lobby is not very big.
10
Jennifer
Nov 12, 2023
·
Stayed 2 nights
I love this hotel. Great location in Chicago. Good breakfast with fresh cinnamon rolls from the Ann Sather restaurant across the street.
I love this hotel. Great location in Chicago. Good breakfast with fresh cinnamon rolls from the Ann Sather restaurant across the street.
10
Jeff
Jun 1, 2025
·
Stayed 2 nights
Very clean and far above average breakfast.
Very clean and far above average breakfast.
Was this helpful?
AI-generated summary based on recent guest reviews
8
Mike
2 weeks ago
·
Stayed 2 nights
Good location. Safe area. Lots of restaurants and bars in walking distance. Queen Beds were a little small.
Good location. Safe area. Lots of restaurants and bars in walking distance. Queen Beds were a little small.
10
Patricia
3 weeks ago
·
Stayed 2 nights
Great location! Nice room
Great location! Nice room
10
Susan
4 weeks ago
·
Stayed 3 nights
Great location, hotel is clean and updated.
Great location, hotel is clean and updated.
10
Nicholas
Aug 6, 2026
·
Stayed 1 night
The breakfast nook is small but the breakfast food quality was good and the outdoor seating is amazing to eat and relax.
The breakfast nook is small but the breakfast food quality was good and the outdoor seating is amazing to eat and relax.
6
Haley
Aug 6, 2026
·
Stayed 1 night
For an expensive hotel, the service was just minimal, staff was not enthusiastic, barely helpful, acted like I was staying in a motel
For an expensive hotel, the service was just minimal, staff was not enthusiastic, barely helpful, acted like I was staying in a motel
Property Policies
Check-in
Check-out
From 15:00 to 23:59
Before 11:00
FAQs about Best Western Plus Hawthorne Terrace Hotel
Is parking available at the hotel?
Parking is available on-site, but it is limited. Uncovered self-parking costs USD 29.50 per night. Guests must contact the property in advance to reserve a parking space.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Does the hotel allow pets?
The hotel allows pets with a maximum fee of USD 25.00 per pet, per night. A pet deposit of USD 75 is also required. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability. Guests can request this in advance.
What accessibility features are available for guests with disabilities?
The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so guests are encouraged to inquire directly for detailed information.
Where is the hotel located in relation to key attractions?
The hotel is located in Lakeview, Chicago, within a 5-minute drive of Wrigley Field and Lake Michigan. It is approximately 3.5 miles from Michigan Avenue and 4.5 miles from the Chicago Riverwalk.
What is the hotel's policy for guests staying with children?
Children up to 12 years old can stay free when occupying the parent or guardian's room, using existing bedding, with a maximum of two children per registered adult.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: 861.9045472476807USD
- 2026-09-17: 317.7969113878174USD
- 2026-09-18: 536.3860388671264USD
- 2026-09-19: 536.3860388671264USD
- 2026-09-20: 340.02612023614506USD
- 2026-09-21: 340.02612023614506USD
- 2026-09-22: 479.6549994051514USD
- 2026-09-23: 443.38257541149903USD
- 2026-09-24: 582.6221535932617USD
- 2026-09-25: 537.1592868594971USD
- 2026-09-26: NO DATA
- 2026-09-27: 283.34478882382206USD
- 2026-09-28: 234.0235906246643USD
- 2026-09-29: 289.8457303839722USD
- 2026-09-30: 360.8682977827759USD
- 2026-10-01: 328.8146367303467USD
- 2026-10-02: NO DATA
- 2026-10-03: NO DATA
- 2026-10-04: 325.1747337379761USD
- 2026-10-05: 289.8457303839722USD
- 2026-10-06: 255.60099589196778USD
- 2026-10-07: 255.60099589196778USD
- 2026-10-08: 327.4183321916504USD
- 2026-10-09: 702.1030182434082USD
- 2026-10-10: NO DATA
- 2026-10-11: 559.1105785446167USD
- 2026-10-12: 252.27312857629397USD
- 2026-10-13: 255.60099589196778USD
- 2026-10-14: 255.60099589196778USD
- 2026-10-15: 255.60099589196778USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: 426.8139253944092USD
- 2026-10-19: 350.62745974072266USD
- 2026-10-20: 384.31398035870365USD
- 2026-10-21: 384.31398035870365USD
- 2026-10-22: 369.60697641094976USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 274.591273016449USD
- 2026-10-26: 257.5118601040955USD
- 2026-10-27: 257.5118601040955USD
- 2026-10-28: 274.591273016449USD
- 2026-10-29: 274.591273016449USD
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: 197.23917896859743USD
- 2026-11-02: 217.58826526028443USD
- 2026-11-03: 214.70054426528932USD
- 2026-11-04: 197.23917896859743USD
- 2026-11-05: 214.70054426528932USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 265.09075422708133USD
- 2026-11-09: 217.58826526028443USD
- 2026-11-10: 214.70054426528932USD
- 2026-11-11: 217.58826526028443USD
- 2026-11-12: 180.0007212933655USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 179.57553462860108USD
- 2026-11-16: 179.57553462860108USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 125.00 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Up to 2 children 12 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Uncovered self parking fee: USD 29.50 per night
- Pet deposit: USD 75 per stay
- Pet fee: USD 25.00 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Hot Tub / Jacuzzi
Sauna
Non-Smoking Rooms
Safe-Deposit Box
Golf Course (nearby)
General
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Vending Machines
Wheelchair Accessible (Limited)
Parking
Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Services
Safe-Deposit Box
Luggage Storage
Express Check-In/Check-Out
24-Hour Front Desk
Activities
Golf Course (nearby)
Outdoor Furniture
Terrace
Fitness Center (nearby)
Internet
Free Wi-Fi