Best Western Plus Hawthorne Terrace Hotel

Cute updated urban hotel, great location for walking to many restaurants. Charming front courtyard & lobby area too. Breakfast is more or less grab-n-go, but there are eggs, waffles etc to bring to room or eat in lobby. Gluten free bread was appreciated. Staff could be friendlier in person but very responsive to texts. My main complaint was the noise level in both my rooms. 1st room had a nice street view. But it was adjacent to the housekeeping closet. This 4th floor room's vintage door wasn't soundproof & the hallway loud noise starts right at 7:00am when the cleaners start. Also the TV didn't work, there was no toilet paper holder and the shower handle was about to fall off. They fixed the last 2 very quickly. By the 3rd night I considered changing rooms. After talking to night staff about options, she said someone could help me move to a quieter area on the end of a hallway on the 2nd flr at the back of the bldg. The next morning I noticed the long hallway of rooms was being renovated, construction materials, music blaring & workers everywhere. I couldn't believe they moved me to a wing under renovation when I requested a quieter room. Although they started work later at 8:00, it was still a noisy room from the heating/ac unit. Like a jet plane powering up & down. And the housekeeping room was directly across from my room. Pros: I really enjoyed the large spotless hottub spa and sauna. The gym looked pretty comprehensive. No locker rooms but there is a bathroom.

The room was clean and comfortable. Adequate size. Small bathroom. Hotel was fine and I’d stay there again.

Beautiful property. Very clean. Comfy beds. Walking distance of everything you could ask for.

Everything was wonderful

Everything was good. Very nice neighborhood and convenient to Wrigley Field.