Is parking available at the hotel?

Parking is available on-site, but it is limited. Uncovered self-parking costs USD 29.50 per night. Guests must contact the property in advance to reserve a parking space.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Does the hotel allow pets?

The hotel allows pets with a maximum fee of USD 25.00 per pet, per night. A pet deposit of USD 75 is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability. Guests can request this in advance.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so guests are encouraged to inquire directly for detailed information.

Where is the hotel located in relation to key attractions?

The hotel is located in Lakeview, Chicago, within a 5-minute drive of Wrigley Field and Lake Michigan. It is approximately 3.5 miles from Michigan Avenue and 4.5 miles from the Chicago Riverwalk.

What is the hotel's policy for guests staying with children?

Children up to 12 years old can stay free when occupying the parent or guardian's room, using existing bedding, with a maximum of two children per registered adult.

Best Western Plus Hawthorne Terrace Hotel in Chicago

Average nightly price at Best Western Plus Hawthorne Terrace Hotel by month, last 12 months (USD)
Month	Average price
January	$130
February	$138
March	$189
April	$241
May	$315
June	$410
July	$389
August	$397
September	$367
October	$270
November	$222
December	$174

What guests think

Travellers describe Best Western Plus Hawthorne Terrace Hotel as a charming neighborhood property with clean, comfortable rooms and generally friendly staff; downsides include ongoing renovations, a cramped breakfast setup, and paid on-site parking that some find costly or inconvenient.

Its Lakeview spot offers easy walks to Wrigley Field, the lakefront, transit, and lots of dining and shops. Rooms are generally spacious and comfortable, though several guests mention broken shutters that limit blackout, occasional noise from neighbors or the street, and loud or finicky HVAC. Service is often praised as kind and helpful, but reports of unwelcoming front desk interactions, missed housekeeping, and confusing fees appear across reviews. Overall, expect a boutique-style stay with pragmatic trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking next to the hotel is convenient but paid and occasionally uneven or flooded; the ivy courtyard/patio adds charm. The small fitness room plus sauna/hot tub draw mentions, though outages, elevator issues, and renovation noise occurred during some stays.

Related guest reviews

8

Lisa

Sep 7, 2023

·

Stayed 2 nights

The parking lot is absolutely filthy and totally un safe. Needs to be cleaned of all loose sand and gravel. Very easy to slip and fall.

8

Consuelo

Aug 12, 2024

·

Stayed 4 nights

Crazy nice for a best western. The issue was two fold. The first is that they decided to change the rugs on one of the days we were staying there. We were woken up early in the am (before 7am) by the machines that removed the carpet. The second was that the power went out for about 5 hours during our stay.

8

Vern

Feb 7, 2025

·

Stayed 1 night

It was very clean and surprisingly quiet for Chicago. But the whirlpool and the sauna were not working and no one seemed to know anything about it. And the buck was passed.

4

Tia

Aug 30, 2025

·

Stayed 2 nights

Unfortunately I was not pleased with the room booked when I arrived. The room looked nothing like what was pictured on Expedia. The bathroom was outdated, which I noticed upon arrival. I also had a chance to see the bathroom pictured, in another room that housekeeping was servicing. The bathroom fan motor was extremely loud. The building is covered in ivy, which has cicadas in it that are chirping too loud outside of the building. Parking is $39 per night, with no security, the pavement is uneven and there was a clogged drain that was causing ponding in the lot. The blinds were damaged upon arrival. I’m well traveled and for the money I spent I could’ve stayed somewhere better. It just happens to be convenient for the event I was attending. The free breakfast isn’t worth the bait and switch. I would stay in this area again. But never again at this Best Western location. First and last time.

10

gretel

Apr 25, 2023

·

Stayed 1 night

Love!! Love the staff! Super nice staff. The hotel needs some updating on their jacuzzi and other amenities.

8

Matthew

Mar 15, 2025

·

Stayed 1 night

Classic old-school hotel. Well-kept. Parking is a bit tricky and expensive.

10

Paul

Dec 29, 2023

·

Stayed 7 nights

The fitness room was very nice w/sauna and hot tub. Morning breakfast treat was a plus accommodation.

10

June

May 8, 2024

·

Stayed 4 nights

Didn’t like broken elevator. Loved the staff’s helpfulness and friendly service.

10

Megan

Jun 25, 2024

·

Stayed 2 nights

Location, beautiful ivy-covered old brick building, lovely front patio.

10

Amy

Feb 23, 2025

·

Stayed 2 nights

Beautiful room, beautiful bathroom, free water. Had very nice hot tub and sauna. Crazy setup with 2nd building for luggage delivery. Didn't have a pool. Should have luggage rack set out when you arrive because it was hard to find. Shutters were broken but beautiful.

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Cleanliness

Many guests found rooms and common areas very clean. Others reported issues such as musty odors, sticky floors or dirty bathrooms, and a bed bug report, indicating inconsistent upkeep.

Related guest reviews

6

Ashley

Nov 13, 2024

·

Stayed 2 nights

We were grateful we were able to check in early, but I immediately noticed the floors in the room were oddly sticky. Each step I took, my shoe made a sticky noise that didn’t occur on other hard surfaces in the building. We stayed only two nights. Night one, we received a notice slipped under our door that the water would be off between 11-3 for city workers. Fine, we can make that work. We showered normally and headed out for our long day. We returned at 11:30pm from a comedy show to find out the water was once again off. This time, we had no notice. So my husband was unable to shower before bed and we had to brush our teeth with bottled water. Our room phone was called at 2am waking us out of a dead sleep, but no one was there when we answered. Next morning, I go to shower and there’s water, but only cold. I visit the front desk to inquire about it and was advised no one was there yet to turn the broilers back on and it would be a bit before the water would warm back up once this task was done. I also brought up the odd phone call at 2am and they advised it was them as they could hear water running despite it being turned off at that hour- it was my white noise I use to sleep. So I had to take a cold shower as we had an early Amtrak departure and broken sleep. Not really happy with the stay due to these things, but at least there was the continental breakfast which saves us some money and free bottled water. Hopefully a future stay would provide a better experience.

10

Justin

Oct 20, 2024

·

Stayed 2 nights

I had an amazing stay at the Best Western Plus Hawthorne Terrace! The hotel was impeccably clean, and the staff were incredibly friendly and welcoming. Check-in and check-out were quick and hassle-free, making everything so convenient. As someone traveling alone, I felt comfortable and well taken care of. The room was cozy and perfect for a solo traveler like myself. Highly recommend this place for anyone looking for a relaxing and pleasant stay in Chicago!

4

Terrence

Jan 2, 2023

·

Stayed 3 nights

The hotel was dirty and run down. A room with two double beds with one of them being unusable because it was in such bad condition that you would roll off. The refrigerator would almost fall over when we attempted to open the doo.There was no shampoo or body lotion in the bathroom. Walls were paper thin and we could hear the children in the next room. The clerk at the front desk was eating Fritos as she was doing our paperwork. The front entry carpeting was almost completely worn away. The elevator looked like some disgusting liquid had been thrown on the walls. This was by far one of worst hotels we have stayed in. One positive was the location. Nice neighborhood, easy walk to shops and lakefront.

10

joshua

Dec 30, 2024

·

Stayed 2 nights

It is very clean, had every we needed. Perfect for what we needed it for. Very close to everything just a small drive away to more downtown, but lots to around there. I would not recommend the cinnamon rolls though they are like a day old but the breakfast they have is perfect, nice spa area and workout and sauna. Water pressure was one of the best we have started at besides our home. And the beds were comfy.

10

Don

Sep 28, 2025

·

Stayed 2 nights

Very clean

10

Kim

Apr 25, 2025

·

Stayed 2 nights

Very clean. I would stay there again.

4

Cherita

May 23, 2025

·

Stayed 1 night

The bathroom was not clean. The tissue roll had dried blood spots on the bottom and wasn't even a new roll. For $500 a night for a room, you would expect at least a clean, full roll of tissue to be provided.

8

Kimberly

Aug 24, 2023

·

Stayed 2 nights

Great location. Cleanliness was fine. Very disappointed that recycling was not available. In an enlightened and modern city I should NOT be throwing away tons of recyclable items, or having to pack it and take it home. The room was a little dingy, peeling wallpaper, mold in grout, but overall it was good.

6

Jacqueline

Oct 15, 2025

·

Stayed 1 night

This was a very nice hotel close to the lake and restaurants. The lobby and terrace were very comfortable. I was in my own and felt safe staying here and getting food from the nearby restaurants. However, the bed was not comfortable. The microwave panel was loose and there was a musty smell from the carpet. I really liked the room layout but being on the 2nd floor on the parking lot side I could hear everyone talking as they were coming and going. In the morning at 8:45 there were no hot eggs and I didn’t ask if they were going to have anymore and I would have liked a bowl for my oatmeal. I did purchase some popcorn for my evening snack. I only wish there were alcohol beverages to purchase as well. The room and bathroom were very clean as was the little chair that I sat in. I would stay again. But I would ask for a higher room away from the noise of the parking lot.

4

Jen Tsun

May 24, 2025

·

Stayed 3 nights

Bed bugs…

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Rooms

Rooms are often spacious and comfortable with updated decor and good beds, including suites. Recurring concerns include broken shutters that limit blackout, loud or unreliable A/C, some noise transfer, and occasional shower designs that splash water.

Related guest reviews

10

Sara

Oct 8, 2025

·

Stayed 1 night

The room was clean and plenty big. The pull-out bed was comfortable. The pillows were phenomenal!

10

Eileen

Jul 12, 2025

·

Stayed 1 night

Beautiful courtyard entrance into an old property with updated roomy rooms and caring staff. Only complaint is to turn on the shower you have to get wet with cold water. Otherwise lovely property in a great walkable area. Will happily stay here again.

6

Brian

May 13, 2025

·

Stayed 2 nights

I’ve had a generally good stay at this Best Western. The interior is surprisingly nice — the property is well-kept, clean, and clearly maintained with care. The staff has been friendly and helpful, and overall service has been solid. However, if you're planning to work remotely from your room, be aware that the Wi-Fi is a major issue. I’ve been here all day trying to work, and the connection has been unreliable and extremely slow. I called the front desk, and while they acknowledged another guest had also complained, they said their IT team confirmed it was running fine — it’s not. The fitness room is very small, with just one treadmill, bike, and elliptical — enough for a quick workout, but nothing more. Also, the housekeeping staff is quite loud as they go from room to room, which can be disruptive during the day. Overall, it’s a well-maintained and comfortable hotel, but not ideal for remote work.

8

Russ

Aug 17, 2023

·

Stayed 4 nights

It was very quaint and within walking distance from Wrigley Field. The AC in our room was noisy, sounded like running water

8

Patricia

Sep 23, 2024

·

Stayed 3 nights

The hotel was in a great location for us in a walkable neighborhood. The bed and pillows were very comfortable, and the bathroom, though tight, was clean and modern. The lobby and front desk area were small and felt tight. There is little space for eating breakfast indoors, but outdoor patio is very nice, weather permitting. Rooms are cleaned every other day.

6

Sarah

Jun 3, 2025

·

Stayed 3 nights

This hotel was in a great location and the room was spacious. The staff was very nice but severely under-trained. When we checked in, our shower and A/C were not working. The shower was fixed quickly, but it took over 24 hours for our A/C to be fixed. Luckily we were staying during a cool weekend in Chicago, so we were not too uncomfortable. But the hotel needs a better plan for addressing guests’ needs.

8

Zak

Aug 31, 2023

·

Stayed 4 nights

Overall a pretty nice stay, mainly due to good location. Comfortable bed, big TV, just nothing special or notable. My main complaint is the shower didn't have a door on it, the back half of the glass was essentially just left open and as a result water splashes all over the floor no matter what you do. Having to mop up the small lake on the bathroom floor every morning definitely hurt the stay a bit.

8

Susan

Jul 25, 2025

·

Stayed 3 nights

This hotel is really cute from the outside and nicely decorated on the inside. Love the brick patio with cafe tables out front. The rooms are nicely done, but the plantation shutters are broken and don’t open and close correctly, so hard to block out light from the street below. Staff was not friendly.

10

Paul

Aug 7, 2025

·

Stayed 2 nights

Very comfortable suite…recommend

8

Lauren

Feb 23, 2025

·

Stayed 1 night

I loved the outdoors and service. The rooms were super loud due to the thin walls and that was an issue when it came to sleeping.

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Service

Staff frequently receive praise for being friendly, helpful, and efficient. However, several reviews cite unwelcoming front desk interactions, missed or every‑other‑day housekeeping, and frustrations around early check‑in, crib requests, or fees.

Related guest reviews

10

John

Sep 22, 2025

·

Stayed 1 night

Front desk staff was friendly and helpful

8

Taryn

Oct 11, 2025

·

Stayed 1 night

Front desk ladies were very kind and helpful.

8

Patricia

May 10, 2025

·

Stayed 5 nights

The Hawthorne Terrace deserves a 5 star rating, if only the staff could learn to put on a friendly face. It starts at the front desk where the women consistently avoid eye contact rather than greet guests as they enter the door. This sets the tone for the rest of the staff for whom guests seem to be an inconvenience. Even the breakfast lady stands impatiently waiting for you to get out of her way. Too bad because it's a nice property in a fantastic location so close to the lake.

10

Adam

Mar 30, 2025

·

Stayed 2 nights

The front desk staff during our stay were amazing!

10

Jessica

Jul 26, 2023

·

Stayed 4 nights

This location was convenient to the sites we wanted to visit. Wrigley Field was in walking distance and a safe walk. There were plenty of cute dinners and coffee shops around even a grocery store. Easy access to many things. Rhonda at the front desk was very helpful in the morning. The ladies in the evening were also nice. I would definitely return to this location!

10

KEVIN

Oct 21, 2024

·

Stayed 1 night

Terrific stay, staff super friendly and the location is terrific. Safe area. The hotel gave me an extra hour at check out and stored my bags while I waited for my pick up.

2

Scott

Jul 17, 2025

·

Stayed 1 night

Rotten. Terrible customer service. Completely useless. Booked me for the incorrect date and refused to work with me at all. No crediting my stay. No refund. No help. No effort except to charge 240 bucks for the wrong night. I never checked in. Did not stay. Never set one foot inside the property. Called them: sir, you have to go through expedia. Called expedia: sir, you have to go through Best Western. Ive been loyal to BW for years. Ive usually had good experiences with expedia. Well, thats done with.

8

Yeinson Israel

Aug 16, 2025

·

Stayed 3 nights

During the three days they never cleaned the room although we asked them twice without mentioning that they did not enable the late check out

2

Calvin

May 4, 2025

·

Stayed 1 night

Disappointed, Disrespected, and Questioning My Treatment I genuinely wish this review could be more positive, but my experience at the Best Western Plus Hawthorne Terrace left me deeply disappointed and questioning whether I was truly welcome as a Black guest. After working an overnight shift with no sleep, I arrived in Chicago early and hoped to check in or at least rest in the lobby. I politely asked the front desk staff if there were any rooms available. She checked the system and said no — that my room wouldn't be ready until around 2pm. Fair enough. I asked if I could stay in the lobby to wait, and she said sure. But here's where it gets hard to ignore how different my treatment felt. About 30 minutes later, I witnessed another guest — a white man — walk up and ask if he could check in early. Without hesitation, she said yes and began checking him in. No mention of fees, no attitude, no resistance. I was confused but gave her the benefit of the doubt. I approached her again, asked the same question, and was denied — again. Later, I made a friendly gesture by asking for brochures to lighten the mood, and then she suddenly brought up the option to upgrade my “queen room” for $85 — plus $40 for early check-in. I was stunned. First, none of this was mentioned to the guest she helped before me. Second, I had already paid nearly $40 more than the average price for this "cheap" room through a third-party site. When I pointed this out, she dismissively told me she couldn’t.

4

Roman

Apr 26, 2025

·

Stayed 1 night

Rude staff at front desk. Despite request for crib / pay-and-play a few days before check in, upon arrival there was none in the room, and when we asked at the front desk they said they could give one at 8:30 pm (obviously too late for a child who needs a crib).

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Location

Repeatedly praised for a walkable, safe Lakeview location close to Wrigley Field, the lakefront, restaurants, shops, and transit. Ideal for attending games or exploring the neighborhood on foot.

Related guest reviews

10

Ina

Apr 2, 2025

·

Stayed 4 nights

Excellent small hotel in Lakeview. Hard working staff, very secure location, convenient city transportation. We stayed for 4 nights and enjoyed the neighborhood restraunts and easy access to Magnificent Mile and Navy Pier.

10

Marianne

Oct 21, 2023

·

Stayed 4 nights

This property is a fantastic location in the Lakeview/Wrigleyville area. Surrounded by many fun restaurant options, shopping and a grocery store very close - plus a Starbucks half a block away. My room was exceptional, very comfortable bed and plenty of space for just hangin out. I’ll definitely stay again when I’m in town.

10

Latoya

Sep 3, 2025

·

Stayed 2 nights

Convenient location, walking distance to Wrigley Field, tons of shops and food nearby

10

Rorey

Jul 28, 2025

·

Stayed 1 night

Easy walk to Wrigley Field. Easy parking, quiet neighborhood

10

Timothy

Jul 21, 2025

·

Stayed 4 nights

Well-located in proximity to restaurants and Wrigley Field.

10

Jennifer

Nov 22, 2024

·

Stayed 3 nights

Great area- close to Wrigley and many restaurants. Clean room and comfortable bed…

10

Madalyn

Aug 5, 2025

·

Stayed 2 nights

Fabulous property, a perfect walk to most places around Wrigleyville and the neighborhood was fun to explore. Would absolutely recommend staying here!

10

DWAYNE

Sep 7, 2025

·

Stayed 1 night

The place was the perfect location and great accommodations

10

Albert

Nov 10, 2023

·

Stayed 2 nights

Older property, well cared for. Walkable to Wrigley Field.

10

Joan

Oct 3, 2023

·

Stayed 4 nights

Great location for seeing a Game at Wrigley Field.

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Dining

Complimentary breakfast is commonly appreciated, with multiple mentions of tasty cinnamon rolls. The breakfast area is very small and can feel crowded, and a few guests found the selection limited.

Related guest reviews

10

Victor

Mar 10, 2025

·

Stayed 1 night

Hotel has character and is in a good location. The continental breakfast was one of the best I have had in my hotel stays. Thanks!

8

Margaret

Mar 8, 2025

·

Stayed 2 nights

The hotel is located close to Wrigleyville! Loved its proximity. The breakfast did not have as many options but still nice for Chicago!

8

Tiyane

Sep 21, 2023

·

Stayed 2 nights

This is a super cute and quaint hotel situated in a residential area close to Wrigley stadium. It’s an old facility but the staff works hard to keep it clean and presentable. The rooms are spacious and have a refrigerator and microwave. They have breakfast but there are much better options less than 1/2 mile walk from the hotel (Stella’s diner was great). It’s also very easy to get an Uber or Lyft. The longest wait I had was 8 minutes. I did have an unidentified insect in my room and I despise bugs so I took a star off for that and the rate is a bit on the high side but I attribute that to the proximity to the baseball stadium. I’d stay here again in the future.

10

Greta

Dec 8, 2023

·

Stayed 1 night

Great walkable neighborhood with dining options nearby (we got food from El Mariachi next door, it was excellent). Easy parking in the lot adjacent to the building or on the street. We stayed here one night while in town for a concert at the Aragon Ballroom, it was perfect. Breakfast options were fresh and tasty, the cinnamon rolls were just as good as everyone said - so good that we ran across the street and got half a dozen to bring home. :) Staff were friendly, room was clean and quiet, overall a positive experience for a reasonable price.

10

Timothy

Jan 20, 2025

·

Stayed 2 nights

Not your grandma’s Best Western! This hotel is a hidden gem. We stayed in the suites, which are in an adjacent building. Super clean, comfy bed and good space to work. Highly recommend. The only downside is the not-so-special breakfast. Find a good diner on your own. There are plenty!

10

adriana

Mar 22, 2025

·

Stayed 1 night

The breakfast was 5 star. The beds were more comfortable than my beds at home. The room was spacious. Overrall terrific value. Would definitely stay again

10

Edward

Sep 13, 2024

·

Stayed 3 nights

Kitchen/pantry or breakfast nook, it’s really, really small !

8

keith

Jul 5, 2025

·

Stayed 1 night

Nice location and clean, but a little on the small side for us. Breakfast area is extremely tight and lobby is not very big.

10

Jennifer

Nov 12, 2023

·

Stayed 2 nights

I love this hotel. Great location in Chicago. Good breakfast with fresh cinnamon rolls from the Ann Sather restaurant across the street.

10

Jeff

Jun 1, 2025

·

Stayed 2 nights

Very clean and far above average breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $164	2 $164	3 $166	4 $166	5 $236	6 $400	7
8 $218	9 $185	10 $166	11 $166	12 $183	13	14
15 $183	16 $183	17 $166	18 $166	19 $191	20	21 $262
22 $183	23 $183	24 $218	25 $336	26 $402	27	28
29 $166	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
		1 $168	2 $166	3 $183	4	5
6 $159	7 $148	8 $148	9 $150	10 $183	11	12
13 $166	14 $167	15 $168	16 $166	17 $166	18	19
20 $156	21 $157	22 $159	23 $159	24 $183	25	26
27 $159	28 $157	29 $158	30 $157	31

Best Western Plus Hawthorne Terrace Hotel

Prices for Best Western Plus Hawthorne Terrace Hotel

Monthly average prices

About this property

Location

Room options

Junior Suite, 2 Double Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible (Walk-In Shower)

Suite, Multiple Beds (With Sofabed)

Suite, Multiple Beds, Kitchenette (With Sofabed)

Standard Room, 1 King Bed, Jetted Tub (With Sofabed)

Standard Room, 2 Double Beds, Microwave

Suite, 1 King Bed, Kitchenette, Annex Building (With Sofabed)

Suite, 1 King Bed, Kitchenette (With Sofabed)

Suite, Multiple Beds, Kitchenette, Annex Building (Shower Only;With Single Sofabed)

Suite, Multiple Beds, Accessible (With Sofabed)

Standard Room, 1 King Bed, Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave (With Single Sofabed)

Guest reviews of Best Western Plus Hawthorne Terrace Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Hawthorne Terrace Hotel

Prices for upcoming dates