Privilege Aluxes Adults Only
278 $US
/nuit
Moyenne pour novembre
Prix pour Privilege Aluxes Adults Only
Sélectionnez les dates pour voir les prix et les disponibilités
278 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Privilege Aluxes Adults Only, les prix par nuit s'élèvent en moyenne à 200 $US pendant le mois le moins cher (septembre) et à 376 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 334 $US |
| février | 376 $US |
| mars | 312 $US |
| avril | 276 $US |
| mai | 278 $US |
| juin | 254 $US |
| juillet | 227 $US |
| août | 226 $US |
| septembre | 200 $US |
| octobre | 206 $US |
| novembre | 278 $US |
| décembre | 284 $US |
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nov. · 278 $US
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Le plus cher : février (env. 376 $US)
Le moins cher : septembre (env. 200 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures, 3 bains à remous et un sauna. Parmi les équipements et services offerts par ce complexe touristique vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un salon de coiffure.
Services de l'établissement
Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un poste informatique et un service d'arrivée express. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément (24 h/24).
Repas
Laissez-vous séduire par les spécialités Cuisine asiatique de Satay, l'un des 3 restaurants de ce complexe touristique ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 2 bars/lounges. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 124 chambres de l'hébergement vous invitent à la détente et comprennent un mini-bar avec certains articles gratuits et une télévision à écran plasma. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un bureau.
Emplacement
En choisissant Privilege Aluxes Isla Mujeres Adults Only à Isla Mujeres (Centro - Supmza 001), vous serez à quelques pas des sites suivants : Plage du Nord et Miguel Hidalgo. Ce complexe touristique au bord de la plage se trouve à 0,2 km de Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc et à 3,7 km de Maison Crayola.
À proximité
Plage du Nord(0.1 miles)
Phare de Punta Norte(0.1 miles)
Cimetière d'Isla Mujeres(0.1 miles)
Plage El Cocal(0.1 miles)
Miguel Hidalgo(0.1 miles)
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc(0.1 miles)
Galerie d'art Aztlán Galería(0.3 miles)
Port d'Isla Mujeres(0.4 miles)
Lettres géantes d’Isla Mujeres(0.4 miles)
Garrafón Natural Reef Park (parc à thème)(1 miles)
Maison Crayola(2.3 miles)
Maison Mundaca(3.2 miles)
Playa Tiburon(3.7 miles)
Parc aquatique Parque de los Sueños(4 miles)
Île artificielle de Joyxsee(4.2 miles)
L'aéroport principal le plus proche est : Aéroport international de Cancún (CUN)(21.4 miles)
Navette aéroport
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Emplacement
Avenida Adolfo Lopez Mateos SM001 MZA001 Lote 005, Centro - Supmza 001, Isla Mujeres, Isla Mujeres, Quintana Roo, Mexique
Plage du Nord (0.1 miles)
Phare de Punta Norte (0.1 miles)
Cimetière d'Isla Mujeres (0.1 miles)
Plage El Cocal (0.1 miles)
Miguel Hidalgo (0.1 miles)
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc (0.1 miles)
Options de chambre
8
Premium Suite with Whirlpool Bath
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1130 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
4
Chambre Double Standard
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
376 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
Suite Deluxe, vue jardin
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
990 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
5
Superior Aluxes with Whirlpool Bath
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
538 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Privilege Aluxes Adults Only
8.6
Fabuleux
Basé sur 1 593 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
78%
Familles
10%
Groupes
9%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Privilege Aluxes Adults Only, les clients apprécient constamment le personnel amical et attentionné, la magnifique plage de Playa Norte et l'emplacement idéal à proximité des restaurants et des boutiques, tout en profitant de chambres propres, de piscines relaxantes avec un bar intégré, et d'une ambiance générale calme, réservée aux adultes.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Privilege Aluxes Adults Only, les clients apprécient constamment le personnel amical et attentionné, la magnifique plage de Playa Norte et l'emplacement idéal à proximité des restaurants et des boutiques, tout en profitant de chambres propres, de piscines relaxantes avec un bar intégré, et d'une ambiance générale calme, réservée aux adultes.
La nourriture et les boissons varient de remarquables à moyennes, et plusieurs critiques notent un choix limité au niveau du restaurant, des cocktails peu corsés, et que le complexe est plus discret que dynamique. Des problèmes d'entretien récurrents apparaissent ici et là, notamment des problèmes intermittents d'eau chaude, des ascenseurs hors service et quelques anomalies dans les chambres comme des réfrigérateurs ou des téléviseurs défectueux ; la vue et le bruit des chambres dépendent fortement du bâtiment et de l'orientation. La zone de la plage est agréable mais peut être animée par la circulation des bateaux à proximité. Dans l'ensemble, attendez-vous à un séjour propre, bien situé, réservé aux adultes, axé sur la détente et le service.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Le club de plage et les piscines (dont un bar intégré) sont des points forts, avec de nombreux transats et un spa apprécié. Les inconvénients incluent des pannes d'ascenseur récurrentes, des jacuzzis tièdes ou non fonctionnels, et une ambiance calme avec peu de divertissements ou de musique.
Avis de voyageur à ce sujet
8
Tracy
3 avr. 2025
·
A séjourné 8 nuits
Friendly and efficient staff. The property was clean and well attended to. Plenty of lounge chairs available at the pools and the beach. Lacks other beach-side amenities such as paddleboards, volleyball, etc.
Friendly and efficient staff. The property was clean and well attended to. Plenty of lounge chairs available at the pools and the beach. Lacks other beach-side amenities such as paddleboards, volleyball, etc.
10
Kasi
24 nov. 2025
·
A séjourné 3 nuits
Hotel is beautiful. The staff is great. One elevator was out of commission .
Hotel is beautiful. The staff is great. One elevator was out of commission .
8
Tamra Yvonne
23 oct. 2025
·
A séjourné 3 nuits
Beach access was great, very clean place. The outside bar needs to update their music choice, the music was elevator music which was not very upbeat or entertaining. The breakfast could use some better options and only 1 person making omelets took a long time to get your food. They put us in a building the elevator was broken. We had a first time visiting couple with us and we just couldn’t do the stairs and had to be moved. They should have never put anyone in a building when the elevator doesn’t work.
Beach access was great, very clean place. The outside bar needs to update their music choice, the music was elevator music which was not very upbeat or entertaining. The breakfast could use some better options and only 1 person making omelets took a long time to get your food. They put us in a building the elevator was broken. We had a first time visiting couple with us and we just couldn’t do the stairs and had to be moved. They should have never put anyone in a building when the elevator doesn’t work.
8
Justin
29 oct. 2025
·
A séjourné 7 nuits
The room was clean and the staff was friendly. Food and drink were good. Nice location at Playa Norte. The only downsides were that our building's elevator, hot tub plug, and the fridge in our room was not was working during our stay. Overall a great stay with a few minor inconveniences.
The room was clean and the staff was friendly. Food and drink were good. Nice location at Playa Norte. The only downsides were that our building's elevator, hot tub plug, and the fridge in our room was not was working during our stay. Overall a great stay with a few minor inconveniences.
8
Dayannis Rosales
21 sept. 2025
·
A séjourné 4 nuits
I enjoyed the island overall. The pool and beach services were great. The beach area in front of our hotel is clean and nice. The staff is friendly and helpful. We enjoyed a lot our couple massage, a 5 star service. Food was great, it was remarkable actually. Now here are a few things I did not particularly like. First, Expedia did not send us on time the email with the ferry tickets so we ended up paying those and couldn't get a refund at the end of our trip (after paying for a bundle package), even though we contacted the local transportation agency and Expedia customer service several times. Second, I emailed the hotel a few weeks prior to our trip to let them know about my husband's birthday. We never received the special courtesy in the room that they mentioned, but they finally managed to get him a mini cake at the restaurant on his birthday night. Another thing is worth mentioning, the hotel ambiance is down after 10pm. There's no bar open or disco til 2am like in other resorts. I guess it is a place just to rest and unwind. You do have 24h room service. In general, we did enjoy our trip and the island is charming. We even met some locals and they're great. I found a free snorkeling area near Mia hotel. We walked around a lot to find that spot. Thank you for having us :)
I enjoyed the island overall. The pool and beach services were great. The beach area in front of our hotel is clean and nice. The staff is friendly and helpful. We enjoyed a lot our couple massage, a 5 star service. Food was great, it was remarkable actually. Now here are a few things I did not particularly like. First, Expedia did not send us on time the email with the ferry tickets so we ended up paying those and couldn't get a refund at the end of our trip (after paying for a bundle package), even though we contacted the local transportation agency and Expedia customer service several times. Second, I emailed the hotel a few weeks prior to our trip to let them know about my husband's birthday. We never received the special courtesy in the room that they mentioned, but they finally managed to get him a mini cake at the restaurant on his birthday night. Another thing is worth mentioning, the hotel ambiance is down after 10pm. There's no bar open or disco til 2am like in other resorts. I guess it is a place just to rest and unwind. You do have 24h room service. In general, we did enjoy our trip and the island is charming. We even met some locals and they're great. I found a free snorkeling area near Mia hotel. We walked around a lot to find that spot. Thank you for having us :)
10
Shannon
6 janv. 2026
·
A séjourné 6 nuits
The room was clean and very nice. The air conditioning was great, we actually got too cold a few times. The views on the patio are amazing! The beach is so beautiful and there was plenty of seating. The pool and swim up bar are so nice!!
The room was clean and very nice. The air conditioning was great, we actually got too cold a few times. The views on the patio are amazing! The beach is so beautiful and there was plenty of seating. The pool and swim up bar are so nice!!
10
charmaine
12 juin 2025
·
A séjourné 3 nuits
Quiet and relaxing property right on Playa Norte! The air conditioning didn’t work well nor did the jacuzzi. Overall, I still enjoyed my stay.
Quiet and relaxing property right on Playa Norte! The air conditioning didn’t work well nor did the jacuzzi. Overall, I still enjoyed my stay.
8
Amanda
9 sept. 2025
·
A séjourné 4 nuits
Love the resort and that it's all inclusive! Great location, great beach and beach club! Only thing the pool water needs to be cooler
Love the resort and that it's all inclusive! Great location, great beach and beach club! Only thing the pool water needs to be cooler
10
Richard
7 avr. 2025
·
A séjourné 4 nuits
We love Privilege Aluxes - this was our 5th time visiting! The resort is intimate and has a laid back vibe - which we love. Everything is clean and well maintained. We feel very safe on and off the property. Food options are all good. We love to spend time at the beach where we can catch sun or relax in the shade. Bar service to our loungers is an added bonus! We also love the pool with a swim up bar and options for sun or shade. The bar service is top notch! Be sure to take an insulated cup so your ice doesn't melt too fast! The only thing really lacking at either is music. We had a small speaker but would have enjoyed beachy bar music. We will definitely be back!
We love Privilege Aluxes - this was our 5th time visiting! The resort is intimate and has a laid back vibe - which we love. Everything is clean and well maintained. We feel very safe on and off the property. Food options are all good. We love to spend time at the beach where we can catch sun or relax in the shade. Bar service to our loungers is an added bonus! We also love the pool with a swim up bar and options for sun or shade. The bar service is top notch! Be sure to take an insulated cup so your ice doesn't melt too fast! The only thing really lacking at either is music. We had a small speaker but would have enjoyed beachy bar music. We will definitely be back!
8
Sophia
25 oct. 2025
·
A séjourné 7 nuits
It was a good overall stay. The elevator in our building was under construction the whole week so going up 3-4 floors wasn’t fun, but not the end of the world. Food was good and the people are super sweet. Beach was great and clean. Love the island
It was a good overall stay. The elevator in our building was under construction the whole week so going up 3-4 floors wasn’t fun, but not the end of the world. Food was good and the people are super sweet. Beach was great and clean. Love the island
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La plupart des clients trouvent les chambres et les espaces extérieurs très propres et bénéficiant d'un service de ménage fiable. Une minorité signale des odeurs de moisi ou des problèmes de douche, la présence de moucherons ou de fourmis, des odeurs d'égout occasionnelles et une attention inégale aux espaces communs.
Avis de voyageur à ce sujet
10
Felipa Iran
27 nov. 2025
·
A séjourné 6 nuits
Great staff and clean room
Great staff and clean room
10
John Andrew
5 févr. 2025
·
A séjourné 7 nuits
The property was wonderful. Staff was always pleasant and helpful. The only issues I had was the smell of sewer gas was often present between the pool and Sabor, and we had a few days were we needed maintenance to adjust the shower so we had hot water. Other than that the food was EXCELLENT and the facilities were amazing. Isla Mujeres is a wonderful place just 20 minutes on a ferry from Cancun. I would recommend the island and Privilege Aluxes to anyone!
The property was wonderful. Staff was always pleasant and helpful. The only issues I had was the smell of sewer gas was often present between the pool and Sabor, and we had a few days were we needed maintenance to adjust the shower so we had hot water. Other than that the food was EXCELLENT and the facilities were amazing. Isla Mujeres is a wonderful place just 20 minutes on a ferry from Cancun. I would recommend the island and Privilege Aluxes to anyone!
8
Dayannis Rosales
21 sept. 2025
·
A séjourné 4 nuits
I enjoyed the island overall. The pool and beach services were great. The beach area in front of our hotel is clean and nice. The staff is friendly and helpful. We enjoyed a lot our couple massage, a 5 star service. Food was great, it was remarkable actually. Now here are a few things I did not particularly like. First, Expedia did not send us on time the email with the ferry tickets so we ended up paying those and couldn't get a refund at the end of our trip (after paying for a bundle package), even though we contacted the local transportation agency and Expedia customer service several times. Second, I emailed the hotel a few weeks prior to our trip to let them know about my husband's birthday. We never received the special courtesy in the room that they mentioned, but they finally managed to get him a mini cake at the restaurant on his birthday night. Another thing is worth mentioning, the hotel ambiance is down after 10pm. There's no bar open or disco til 2am like in other resorts. I guess it is a place just to rest and unwind. You do have 24h room service. In general, we did enjoy our trip and the island is charming. We even met some locals and they're great. I found a free snorkeling area near Mia hotel. We walked around a lot to find that spot. Thank you for having us :)
I enjoyed the island overall. The pool and beach services were great. The beach area in front of our hotel is clean and nice. The staff is friendly and helpful. We enjoyed a lot our couple massage, a 5 star service. Food was great, it was remarkable actually. Now here are a few things I did not particularly like. First, Expedia did not send us on time the email with the ferry tickets so we ended up paying those and couldn't get a refund at the end of our trip (after paying for a bundle package), even though we contacted the local transportation agency and Expedia customer service several times. Second, I emailed the hotel a few weeks prior to our trip to let them know about my husband's birthday. We never received the special courtesy in the room that they mentioned, but they finally managed to get him a mini cake at the restaurant on his birthday night. Another thing is worth mentioning, the hotel ambiance is down after 10pm. There's no bar open or disco til 2am like in other resorts. I guess it is a place just to rest and unwind. You do have 24h room service. In general, we did enjoy our trip and the island is charming. We even met some locals and they're great. I found a free snorkeling area near Mia hotel. We walked around a lot to find that spot. Thank you for having us :)
10
GREGORY ALLEN
15 oct. 2025
·
A séjourné 4 nuits
Beautiful hotel, clean, great food, great pool and the beach access and view was great!
Beautiful hotel, clean, great food, great pool and the beach access and view was great!
4
Marcus
12 oct. 2025
·
A séjourné 4 nuits
We had a ton of mold in our shower and it took half of our stay in order for them to actually come and clean it. Had to beg them three times to get it actually clean. Front counter and management people were great, but the food at all of the restaurants was absolutely terrible and everyone else on the property seemed inconvenienced when we asked for anything. I would not stay here again.
We had a ton of mold in our shower and it took half of our stay in order for them to actually come and clean it. Had to beg them three times to get it actually clean. Front counter and management people were great, but the food at all of the restaurants was absolutely terrible and everyone else on the property seemed inconvenienced when we asked for anything. I would not stay here again.
8
tim
25 janv. 2025
·
A séjourné 7 nuits
Roach in bathroom
Roach in bathroom
10
Mark
2 sept. 2025
·
A séjourné 6 nuits
We stayed at Privilege for a week in August during our trip to snorkel with whale sharks and chose Privilege specifically because it's Adult Only and walkable to the village as well as the Dive Shop and other conveniences. We did Carry-On only for this trip and so walked from the Ferry Dock to the Resort, which took about 10 minutes and was a lovely way to introduce ourselves to the area. Upon arrival, we were greeted warmly with a glass of champagne. We were interested in upgrading from the Garden Suite we had booked, and after discussing possible options we were shown the Premium Suite with Whirlpool Bath and opted to keep that Suite (Room 242: Building 2, 4th Floor, Suite 2; a spacious Suite with a separate kitchen/living room and bedroom, each with their own sliding glass doors leading to the expansive balcony with whirlpool tub. it had great views and a mid-resort location overlooking the pools and ocean). *a tip that always works for us: book a room you won't mind staying in if the Resort is at capacity but wait to upgrade until you're onsite. Then ask to see different options in person and politely ask for the best price. The kind Concierge at Privilege was able to offer us a very steep discount because the Resort was under capacity. The Resort/Grounds were very clean, and the beach was top class. Dining options were varied and delicious, and the Customer Service was extraordinary (a special shout out to our favorite Bartender, Morales!) We'll be back!
We stayed at Privilege for a week in August during our trip to snorkel with whale sharks and chose Privilege specifically because it's Adult Only and walkable to the village as well as the Dive Shop and other conveniences. We did Carry-On only for this trip and so walked from the Ferry Dock to the Resort, which took about 10 minutes and was a lovely way to introduce ourselves to the area. Upon arrival, we were greeted warmly with a glass of champagne. We were interested in upgrading from the Garden Suite we had booked, and after discussing possible options we were shown the Premium Suite with Whirlpool Bath and opted to keep that Suite (Room 242: Building 2, 4th Floor, Suite 2; a spacious Suite with a separate kitchen/living room and bedroom, each with their own sliding glass doors leading to the expansive balcony with whirlpool tub. it had great views and a mid-resort location overlooking the pools and ocean). *a tip that always works for us: book a room you won't mind staying in if the Resort is at capacity but wait to upgrade until you're onsite. Then ask to see different options in person and politely ask for the best price. The kind Concierge at Privilege was able to offer us a very steep discount because the Resort was under capacity. The Resort/Grounds were very clean, and the beach was top class. Dining options were varied and delicious, and the Customer Service was extraordinary (a special shout out to our favorite Bartender, Morales!) We'll be back!
2
Brandi
23 nov. 2025
·
A séjourné 1 nuit
Room smelt moldy, tub dirty, front desk clerk doesnt like his job. Just not a welcoming good experience
Room smelt moldy, tub dirty, front desk clerk doesnt like his job. Just not a welcoming good experience
8
Isaac Maurice
27 oct. 2024
·
A séjourné 7 nuits
Staff, weather and beach were amazing! This was our second time at the resort and overall we did enjoy ourselves. The only complaint would be cleanliness of the area just outside the rooms. Part might have been guests but the food from room service that was left outside was messy. We did ask for the area to be clean / swept up. After 24 hours, dishes were gone but food remained.
Staff, weather and beach were amazing! This was our second time at the resort and overall we did enjoy ourselves. The only complaint would be cleanliness of the area just outside the rooms. Part might have been guests but the food from room service that was left outside was messy. We did ask for the area to be clean / swept up. After 24 hours, dishes were gone but food remained.
10
Yessi
7 oct. 2025
·
A séjourné 3 nuits
It’s our third time at this property, always a great time. Property is clean, nice, probably one of the best in the island.
It’s our third time at this property, always a great time. Property is clean, nice, probably one of the best in the island.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les expériences en chambre varient : de nombreuses suites sont spacieuses avec balcon ou jacuzzi et une belle vue, tandis que certaines chambres d'entrée peuvent paraître petites avec un espace de rangement limité. La vue et le bruit dépendent de l'emplacement, et des problèmes d'entretien occasionnels dans la chambre (TV/frigo/climatisation) sont signalés.
Avis de voyageur à ce sujet
10
Andrew
24 janv. 2025
·
A séjourné 6 nuits
Great place. Stayed in a giant 2 level condo/room. Room #632. Has a roof top pool and large sun deck area. Spacious living area and bedroom with 2 bathrooms. Beautiful 360° views. Was really expensive for the upgrade, but… we said “why not”. 4th time in Isla Mujeres. Breakfast at the beach bar area was awesome. Same with lunch. Coffee machine in the room is terrible, grab a fresh brewed cappuccino at the bar near the restaurant. Will prob come back again in a year or 2. Nice pool area also. Great beach area is part of the hotel. Just do it. Book it. Peace and love.
Great place. Stayed in a giant 2 level condo/room. Room #632. Has a roof top pool and large sun deck area. Spacious living area and bedroom with 2 bathrooms. Beautiful 360° views. Was really expensive for the upgrade, but… we said “why not”. 4th time in Isla Mujeres. Breakfast at the beach bar area was awesome. Same with lunch. Coffee machine in the room is terrible, grab a fresh brewed cappuccino at the bar near the restaurant. Will prob come back again in a year or 2. Nice pool area also. Great beach area is part of the hotel. Just do it. Book it. Peace and love.
6
Rachel
25 juin 2025
·
A séjourné 6 nuits
Lack of communication between staff made things very difficult at times. The photos of our room said it had a balcony, but there was none which made our room extremely small. Great bathroom and food was a hit or miss. Staff ant the front reception were very friendly, but the staff at restaurants were not, staff at the restaurants were not accommodating at all for a party of 4 or more. One of our party’s AC was not working and they told her that it was her fault that she didn’t know how to work it. She complained again and they then told her she just had the fan on- not the ac. The third day, they told her it was broken and moved her to a room that had just become available. We were given the run around on multiple different things as well such as room service and our mini fridge. Very loud! Room walls were very thin.
Lack of communication between staff made things very difficult at times. The photos of our room said it had a balcony, but there was none which made our room extremely small. Great bathroom and food was a hit or miss. Staff ant the front reception were very friendly, but the staff at restaurants were not, staff at the restaurants were not accommodating at all for a party of 4 or more. One of our party’s AC was not working and they told her that it was her fault that she didn’t know how to work it. She complained again and they then told her she just had the fan on- not the ac. The third day, they told her it was broken and moved her to a room that had just become available. We were given the run around on multiple different things as well such as room service and our mini fridge. Very loud! Room walls were very thin.
8
Paula
6 janv. 2025
·
A séjourné 2 nuits
No me gusto el cuarto ni la ducha, la habitación estaba frente a un cementerio podrían tapar la vista con muros verdes con plantas
No me gusto el cuarto ni la ducha, la habitación estaba frente a un cementerio podrían tapar la vista con muros verdes con plantas
6
Natalia
25 sept. 2025
·
A séjourné 3 nuits
Personal e instalaciones muy bien, nos quedamos en la habitacion mas basica, a pesar de que esta muy pequeña igual esta bien (digo tampoco nos costo muy barato que digamos pero bueno) Lo que si tengo queja, es en la habitacion en si, no vengo a estar viendo la tele pero de repente ya cansada de la playa, la alberca, si se nos antojaba recostarnos un rato a ver una pelicula, y pues 3 veces tuvieron que cambiarnos la TV, en una de esas veces el joven nos comento que ya sabian que esa tele (la segunda que nos pusieron) que no servia, entonces porque poner algo que no sirve. La misma hostoria con la plancha para la ropa. El refri bar!! Lo necesitabamos si o si, por cuestiones de medicamentos, llegamos y no servia, lo "arreglaron" y lo dejamos asi toda la noche, al la mañana siguiente, caliente, llamamos, nos llevaron otro pero inmediatamente lo regresamos (lo acabanan de pintar ) con pintura de spray, ya se imaginaran el olor, y en la habitacion tan pequeña, o tenia ni 3 min. Y ya estaba apestososisimo el cuarto, si ya saben que los refribars no sirven porque no los arreglan desde un principio, hasta el 3ero fue cuando decidieron sacar uno literalmente nuevo!! Porque hasta entonces?? Es incomodo estar llame y llame y que esten dentro de nuestra habitacion constantemente. En resumidas, si se trata de instalaciones o atencion del personal ( a excepcion de una muchacha en recepcion, la cual no agarre su nombre ,error mio, fue quien se porto pues menos amable por asi decirlo).
Personal e instalaciones muy bien, nos quedamos en la habitacion mas basica, a pesar de que esta muy pequeña igual esta bien (digo tampoco nos costo muy barato que digamos pero bueno) Lo que si tengo queja, es en la habitacion en si, no vengo a estar viendo la tele pero de repente ya cansada de la playa, la alberca, si se nos antojaba recostarnos un rato a ver una pelicula, y pues 3 veces tuvieron que cambiarnos la TV, en una de esas veces el joven nos comento que ya sabian que esa tele (la segunda que nos pusieron) que no servia, entonces porque poner algo que no sirve. La misma hostoria con la plancha para la ropa. El refri bar!! Lo necesitabamos si o si, por cuestiones de medicamentos, llegamos y no servia, lo "arreglaron" y lo dejamos asi toda la noche, al la mañana siguiente, caliente, llamamos, nos llevaron otro pero inmediatamente lo regresamos (lo acabanan de pintar ) con pintura de spray, ya se imaginaran el olor, y en la habitacion tan pequeña, o tenia ni 3 min. Y ya estaba apestososisimo el cuarto, si ya saben que los refribars no sirven porque no los arreglan desde un principio, hasta el 3ero fue cuando decidieron sacar uno literalmente nuevo!! Porque hasta entonces?? Es incomodo estar llame y llame y que esten dentro de nuestra habitacion constantemente. En resumidas, si se trata de instalaciones o atencion del personal ( a excepcion de una muchacha en recepcion, la cual no agarre su nombre ,error mio, fue quien se porto pues menos amable por asi decirlo).
8
Colleen
25 avr. 2025
·
A séjourné 6 nuits
It is a beautiful hotel however our room was pretty small. It was fine for what we paid but room service wasn’t as good as the other services.
It is a beautiful hotel however our room was pretty small. It was fine for what we paid but room service wasn’t as good as the other services.
8
Ralph
1 juil. 2025
·
A séjourné 4 nuits
Nice small resort, the beach is public and it’s a good distance from the lounge chairs to the water. The liquor is cheap and burns, id stick with beer and wine. Friendly staff and cool clean rooms. Noisy daycare or school next door that begins screaming at 7am.
Nice small resort, the beach is public and it’s a good distance from the lounge chairs to the water. The liquor is cheap and burns, id stick with beer and wine. Friendly staff and cool clean rooms. Noisy daycare or school next door that begins screaming at 7am.
8
Tracy
20 juil. 2025
·
A séjourné 5 nuits
Location. Everything near which made it a little noisy but fare trade off.
Location. Everything near which made it a little noisy but fare trade off.
10
charmaine
12 juin 2025
·
A séjourné 3 nuits
Quiet and relaxing property right on Playa Norte! The air conditioning didn’t work well nor did the jacuzzi. Overall, I still enjoyed my stay.
Quiet and relaxing property right on Playa Norte! The air conditioning didn’t work well nor did the jacuzzi. Overall, I still enjoyed my stay.
10
Michael
24 juil. 2025
·
A séjourné 7 nuits
The property architecture is appealing. The decor is simple yet elegant. Guest rooms could use storage drawer space. However, the bathroom is large and convenient for toiletries and ease of showering. The all inclusive breakfast has everything and anything you could ask for displayed beautifully and restocked constantly. The grounds and the pool areas are clean and well maintained. Privilege will be our new "go to" property on the island.
The property architecture is appealing. The decor is simple yet elegant. Guest rooms could use storage drawer space. However, the bathroom is large and convenient for toiletries and ease of showering. The all inclusive breakfast has everything and anything you could ask for displayed beautifully and restocked constantly. The grounds and the pool areas are clean and well maintained. Privilege will be our new "go to" property on the island.
10
Linda Faye
29 sept. 2025
·
A séjourné 4 nuits
We had a superior room, city view. It was small but perfect for our needs. Nice, private balcony.
We had a superior room, city view. It was small but perfect for our needs. Nice, private balcony.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreuses critiques soulignent un personnel chaleureux et attentionné et un service de plage/piscine serviable. Certains clients rapportent des incohérences telles qu'un service lent ou désagréable, des politiques d'enregistrement/inclusions strictes ou déroutantes, et un suivi inégal des demandes ou du service de bar/room service.
Avis de voyageur à ce sujet
4
Megan
29 juin 2025
·
A séjourné 1 nuit
Disappointed and Misled – Not Worth the Hype Our experience at Privilege Aluxes Isla Mujeres started off on the wrong foot and unfortunately never recovered. When we checked in, the man at the front desk completely misled us. He overcharged us, and what was worse, he promised us a free bottle of alcohol as part of our booking. When we followed up that evening to get the bottle, we were told we’d have to wait until tomorrow. Fine, we waited. But when we asked again the next day, we were told that the offer didn’t apply to our room. Really? Then why was it promised to us at check-in? The whole situation felt like a bait-and-switch. Between the overcharging and the false promises, it left a really bad impression. For a place that claims to be all about service and relaxation, this was the opposite. Definitely not the experience we expected, and we won’t be coming back. Be careful and double-check everything before you agree to anything.
Disappointed and Misled – Not Worth the Hype Our experience at Privilege Aluxes Isla Mujeres started off on the wrong foot and unfortunately never recovered. When we checked in, the man at the front desk completely misled us. He overcharged us, and what was worse, he promised us a free bottle of alcohol as part of our booking. When we followed up that evening to get the bottle, we were told we’d have to wait until tomorrow. Fine, we waited. But when we asked again the next day, we were told that the offer didn’t apply to our room. Really? Then why was it promised to us at check-in? The whole situation felt like a bait-and-switch. Between the overcharging and the false promises, it left a really bad impression. For a place that claims to be all about service and relaxation, this was the opposite. Definitely not the experience we expected, and we won’t be coming back. Be careful and double-check everything before you agree to anything.
6
Donald
20 août 2025
·
A séjourné 6 nuits
Once you leave the lobby, the staff don't seem eager to serve. Pathetic for an all-inclusive resort.
Once you leave the lobby, the staff don't seem eager to serve. Pathetic for an all-inclusive resort.
8
Jamie
24 juil. 2025
·
A séjourné 5 nuits
Loved the property and great location. I didn’t like that the pool bar closes at 6pm and good luck getting ahold of room service. I tried several times and never once able to get ahold of them.
Loved the property and great location. I didn’t like that the pool bar closes at 6pm and good luck getting ahold of room service. I tried several times and never once able to get ahold of them.
10
shirley ramirez
1 nov. 2025
·
A séjourné 3 nuits
The staff went above and beyond for anything we requested. Service is top notch.
The staff went above and beyond for anything we requested. Service is top notch.
10
Delisa
26 août 2025
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A séjourné 3 nuits
The only thing I didn’t like was the checking process which I am aware is at 3pm but my knee was swollen and I asked for early check in so I can rest my knee and we were dismissed completely repeatedly saying we will have your room ready at 3pm.’Food was amazing. The staff were very friendly. The beach club is beautiful. The drinks at the pool bar were very good as well. Our room was beautiful and comfortable. We had a great time overall.
The only thing I didn’t like was the checking process which I am aware is at 3pm but my knee was swollen and I asked for early check in so I can rest my knee and we were dismissed completely repeatedly saying we will have your room ready at 3pm.’Food was amazing. The staff were very friendly. The beach club is beautiful. The drinks at the pool bar were very good as well. Our room was beautiful and comfortable. We had a great time overall.
8
Adam
18 nov. 2025
·
A séjourné 1 nuit
The location and view it had . Would stay again, but some staff were a bit rude and didn’t give off that professional hospitality . So kinda upset in regards to that
The location and view it had . Would stay again, but some staff were a bit rude and didn’t give off that professional hospitality . So kinda upset in regards to that
10
Richard
20 mars 2025
·
A séjourné 4 nuits
We had an amazing time! The staff and facility was 1st class! Raul was our server at the beach club and made our stay memorable. Greta also was great, Jonatan, Fernando (Captain), Alan, Dani……all of these staff members were five stars!!! We will be returning every year! Thank you!
We had an amazing time! The staff and facility was 1st class! Raul was our server at the beach club and made our stay memorable. Greta also was great, Jonatan, Fernando (Captain), Alan, Dani……all of these staff members were five stars!!! We will be returning every year! Thank you!
6
howard
12 oct. 2025
·
A séjourné 3 nuits
Overall was a good stay. Housekeeping did not clean the room one day after a 2nd request, bottle of alcohol was never provided but was told we would get it. Certain staff members go above and beyond to make up for those that did less than expected. Food was good, beach bar was excellent.
Overall was a good stay. Housekeeping did not clean the room one day after a 2nd request, bottle of alcohol was never provided but was told we would get it. Certain staff members go above and beyond to make up for those that did less than expected. Food was good, beach bar was excellent.
4
Bertha Hernandez
26 sept. 2025
·
A séjourné 5 nuits
We have poor service on the staff and spoiled salsa and spoiled vegetables on the omelette. it looks like the stuff only takes care of the white people.
We have poor service on the staff and spoiled salsa and spoiled vegetables on the omelette. it looks like the stuff only takes care of the white people.
10
Jessica
12 avr. 2025
·
A séjourné 7 nuits
PA is a great location, convenient access to drink and good food service right on the beach, Edwin, Morales, and Dani go the extra step to make sure your stay is incredible! 2nd time at this resort, very safe. If you do have an issue with your room, it is handled immediately, definitely worth the trip.
PA is a great location, convenient access to drink and good food service right on the beach, Edwin, Morales, and Dani go the extra step to make sure your stay is incredible! 2nd time at this resort, very safe. If you do have an issue with your room, it is handled immediately, definitely worth the trip.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement privilégié sur North Beach, à distance de marche du ferry, des restaurants et des magasins ; beaucoup notent qu'il est sûr et pratique. Certains signalent du bruit près de certains bâtiments et une circulation intense de bateaux à proximité de la zone de baignade.
Avis de voyageur à ce sujet
10
lori
25 janv. 2025
·
A séjourné 2 nuits
Loved the location and view of the ocean. Easy walk from ferry. Pool was fantastic. Concierge took care of golf cart rentals. Hotel decor is well done.
Loved the location and view of the ocean. Easy walk from ferry. Pool was fantastic. Concierge took care of golf cart rentals. Hotel decor is well done.
8
Tashna
7 mai 2025
·
A séjourné 4 nuits
The location of this property is perfect. Walking distance from the ferry and pretty much on the beach. Directions to the main entrance could be a little clearer but we eventually found it. The staff is exceptional and even welcomed us with a glass of champagne. The rooms are definitely dated and could definitely be cleaner as there was hair in the corners of the room and in the shower. The towels were very old and hard and crunchy, I did not appreciate that. They offered us the all inclusive option for $60 which we did for one day. The breakfast is included in the stay was pretty decent. However, the dinner option at the steakhouse was AWFUL! It was served Brazilian churascharia style. They had 6 different meat 3 of which were pork and we don't eat pork. When they did bring the steaks over they served us the most meager portions possible. And when we asked for more they had an issue with that. We explained that we had barely eaten the entire time and one server took pity on us and brought us back a second slice of steak. We left there hungry and went to eat elsewhere. They only serve bottom shelf liquor with Jose Cuervo being the only tequila option. Once I asked the bartender at the pool if there were any top shelf option he responded "Do you see any?" Overall the stay was fine but this resort is definitely not 4 or 5 star worthy. It's a 3 at best. If you do decide to stay here eat at one of the many restaurants 2 blocks away. They were all amazing!
The location of this property is perfect. Walking distance from the ferry and pretty much on the beach. Directions to the main entrance could be a little clearer but we eventually found it. The staff is exceptional and even welcomed us with a glass of champagne. The rooms are definitely dated and could definitely be cleaner as there was hair in the corners of the room and in the shower. The towels were very old and hard and crunchy, I did not appreciate that. They offered us the all inclusive option for $60 which we did for one day. The breakfast is included in the stay was pretty decent. However, the dinner option at the steakhouse was AWFUL! It was served Brazilian churascharia style. They had 6 different meat 3 of which were pork and we don't eat pork. When they did bring the steaks over they served us the most meager portions possible. And when we asked for more they had an issue with that. We explained that we had barely eaten the entire time and one server took pity on us and brought us back a second slice of steak. We left there hungry and went to eat elsewhere. They only serve bottom shelf liquor with Jose Cuervo being the only tequila option. Once I asked the bartender at the pool if there were any top shelf option he responded "Do you see any?" Overall the stay was fine but this resort is definitely not 4 or 5 star worthy. It's a 3 at best. If you do decide to stay here eat at one of the many restaurants 2 blocks away. They were all amazing!
10
Justine
7 oct. 2025
·
A séjourné 4 nuits
Great location and beach is beautiful. Great downtown area in walking distance.
Great location and beach is beautiful. Great downtown area in walking distance.
10
Jesse
15 juin 2025
·
A séjourné 3 nuits
Great location, I would definitely stay again
Great location, I would definitely stay again
8
Ralph
1 juil. 2025
·
A séjourné 4 nuits
Nice small resort, the beach is public and it’s a good distance from the lounge chairs to the water. The liquor is cheap and burns, id stick with beer and wine. Friendly staff and cool clean rooms. Noisy daycare or school next door that begins screaming at 7am.
Nice small resort, the beach is public and it’s a good distance from the lounge chairs to the water. The liquor is cheap and burns, id stick with beer and wine. Friendly staff and cool clean rooms. Noisy daycare or school next door that begins screaming at 7am.
8
Tracy
20 juil. 2025
·
A séjourné 5 nuits
Location. Everything near which made it a little noisy but fare trade off.
Location. Everything near which made it a little noisy but fare trade off.
4
Keturah
31 mai 2025
·
A séjourné 4 nuits
The location could not have been more centrally located to North Beach, the malecon, and centro. There were a couple of staff members, Jose (bellman) and the wonderful lady who was the omelette chef who deliver exemplary world class service. The room was clean and well maintained. The property was more elegantly designed and appointed than was evident to me prior to booking. Beach time - lounging by the beach at this property is far less than ideal. First, you have a minuscule amount of space from the time you step into the ocean until you reach the buoy. Swimming is impossible because people are compacted in the tiniest area I’ve ever seen. Swimming on the other side of the buoy is highly inadvisable because right up to the buoy and alongside it boats of all types are constantly speeding by or yelling from loud speakers on party catamarans for everyone to clear the water so they can dock in the tiny area allotted to this hotel. Despite staying in an oceanfront property we had to pay for visits to other beach clubs in the area that were alongside better strips of the beach with more access. We purchased AI solely to enjoy drinks and snacks on the beach, as we knew from other reviews dinner service was not good. Service ranged from apathetic to surly & the food was inedible. Drinks were equally bad. Watched a Paloma being made, it was a glass of Fresca & splash of tequila. We gave up after Day 2 and opted for beach clubs we paid for during the remaining days of our stay.
The location could not have been more centrally located to North Beach, the malecon, and centro. There were a couple of staff members, Jose (bellman) and the wonderful lady who was the omelette chef who deliver exemplary world class service. The room was clean and well maintained. The property was more elegantly designed and appointed than was evident to me prior to booking. Beach time - lounging by the beach at this property is far less than ideal. First, you have a minuscule amount of space from the time you step into the ocean until you reach the buoy. Swimming is impossible because people are compacted in the tiniest area I’ve ever seen. Swimming on the other side of the buoy is highly inadvisable because right up to the buoy and alongside it boats of all types are constantly speeding by or yelling from loud speakers on party catamarans for everyone to clear the water so they can dock in the tiny area allotted to this hotel. Despite staying in an oceanfront property we had to pay for visits to other beach clubs in the area that were alongside better strips of the beach with more access. We purchased AI solely to enjoy drinks and snacks on the beach, as we knew from other reviews dinner service was not good. Service ranged from apathetic to surly & the food was inedible. Drinks were equally bad. Watched a Paloma being made, it was a glass of Fresca & splash of tequila. We gave up after Day 2 and opted for beach clubs we paid for during the remaining days of our stay.
10
Jerry
21 sept. 2025
·
A séjourné 5 nuits
Great location. Right off the main strip by still very private and low key. It was the best of both worlds. Plus they have their own beach club too. Amazing.
Great location. Right off the main strip by still very private and low key. It was the best of both worlds. Plus they have their own beach club too. Amazing.
10
Joyce
5 juil. 2025
·
A séjourné 4 nuits
Privilege Aluxes is an adult only property located near North Beach. It is centrally located with a short walk to gorgeous beaches, shopping, and dining.
Privilege Aluxes is an adult only property located near North Beach. It is centrally located with a short walk to gorgeous beaches, shopping, and dining.
10
Fredric Jay
8 nov. 2025
·
A séjourné 7 nuits
Excellent location and loved that you can walk everywhere!! We will definitely be back!
Excellent location and loved that you can walk everywhere!! We will definitely be back!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le buffet du petit-déjeuner reçoit de nombreux éloges, et plusieurs clients ont apprécié Satay, Sabor et le club de plage ; certains ont trouvé la formule tout compris pratique. Les commentaires sont globalement mitigés, citant un choix limité, une qualité inégale et des boissons parfois faibles ou basiques.
Avis de voyageur à ce sujet
10
Barbara
26 avr. 2025
·
A séjourné 5 nuits
P/A was our first experience in Mexico and was truly an amazing experience! My only wish , was that they had buffet options for lunch and dinner like they do breakfast. Was there with my husband to relax and enjoy time together. We will definitely be back!
P/A was our first experience in Mexico and was truly an amazing experience! My only wish , was that they had buffet options for lunch and dinner like they do breakfast. Was there with my husband to relax and enjoy time together. We will definitely be back!
10
Tamela
30 sept. 2025
·
A séjourné 4 nuits
The resort was quiet and clean. Great breakfast buffet. Very nice resort. We will be back!!!
The resort was quiet and clean. Great breakfast buffet. Very nice resort. We will be back!!!
8
Jesse
2 oct. 2025
·
A séjourné 4 nuits
Food was horrible
Food was horrible
10
Yolanda Michele
15 août 2025
·
A séjourné 7 nuits
The food was average but the steak house and the Asian restaurant were delicious. The service was mediocre, some servers were there just for a job as well as the bartenders. This is more of a relaxing resort not alot going on. They did have one fire show during a 7 day stay. I didn’t care for the music at the bars, it was instrumental.
The food was average but the steak house and the Asian restaurant were delicious. The service was mediocre, some servers were there just for a job as well as the bartenders. This is more of a relaxing resort not alot going on. They did have one fire show during a 7 day stay. I didn’t care for the music at the bars, it was instrumental.
8
Joseph
19 sept. 2025
·
A séjourné 8 nuits
This is the second time we have stayed at the property. The first time we stayed about 5 years ago. Property since then has lost about half a star as the service attendance has decreased slightly and the food portions are very small. Due to this, I highly recommend that you only get the breakfast only package. Breakfast continues to be quite good and robust. I still recommend the property for its amazing beach and proximity to Isla Mujeres's Main Street, which continues to have top class restaurants no matter the cuisine you choose.
This is the second time we have stayed at the property. The first time we stayed about 5 years ago. Property since then has lost about half a star as the service attendance has decreased slightly and the food portions are very small. Due to this, I highly recommend that you only get the breakfast only package. Breakfast continues to be quite good and robust. I still recommend the property for its amazing beach and proximity to Isla Mujeres's Main Street, which continues to have top class restaurants no matter the cuisine you choose.
10
Steven Ray
15 oct. 2025
·
A séjourné 6 nuits
I have been to Privleges 6 times now. The only thing I found to be underwhelming was the food. Everything else was on point.
I have been to Privleges 6 times now. The only thing I found to be underwhelming was the food. Everything else was on point.
6
Paula
20 août 2025
·
A séjourné 6 nuits
Service could have been better and dining options weren’t great.
Service could have been better and dining options weren’t great.
10
Jennifer
24 avr. 2025
·
A séjourné 7 nuits
We stayed at Privileges Aluxes in April 2025, and I would highly recommend staying there. Housekeeping kept our room spotless, the grounds around the pool were beautifully kept and the beach was incredible! We went with the all inclusive option - the breakfast buffet had a wide variety of options and the food was good, as can be expected for a buffet catering to lots of people. The pool and beach restaurants were excellent, food was hot and arrived quickly. Sabor restaurant was wonderful, I highly recommend their Tiramisu! Satay was amazing, but their service was slow - it took about 45 minutes to get our entrees after our appetizers. The only negative that really bothered me about this resort was when we tried booking a boat tour through the hotel. We wanted a glass bottom boat specifically and the worker booking tours tried selling us on a sunset boat ride and told us there was no glass bottom boat tour on the island and we would have to go to Cancun. I understand trying to promote the tours your hotel is offering, but this was blatantly lying to guests. We had looked into these boats prior to arriving, so the next day we booked an incredible glass bottom boat tour a few blocks away from the resort. Overall, it's a well maintained, high quality resort and you can tell the staff take pride in their work!
We stayed at Privileges Aluxes in April 2025, and I would highly recommend staying there. Housekeeping kept our room spotless, the grounds around the pool were beautifully kept and the beach was incredible! We went with the all inclusive option - the breakfast buffet had a wide variety of options and the food was good, as can be expected for a buffet catering to lots of people. The pool and beach restaurants were excellent, food was hot and arrived quickly. Sabor restaurant was wonderful, I highly recommend their Tiramisu! Satay was amazing, but their service was slow - it took about 45 minutes to get our entrees after our appetizers. The only negative that really bothered me about this resort was when we tried booking a boat tour through the hotel. We wanted a glass bottom boat specifically and the worker booking tours tried selling us on a sunset boat ride and told us there was no glass bottom boat tour on the island and we would have to go to Cancun. I understand trying to promote the tours your hotel is offering, but this was blatantly lying to guests. We had looked into these boats prior to arriving, so the next day we booked an incredible glass bottom boat tour a few blocks away from the resort. Overall, it's a well maintained, high quality resort and you can tell the staff take pride in their work!
10
james
29 juil. 2025
·
A séjourné 7 nuits
This place was simply amazing. My wife and i spent 7 days here and all were great. All of the people working here were the best they were all so nice and worked their butts off. From the second we walked in it was a great experience we were greeted with cooling towers and champaign while waiting to check in. food was good the rodizio night was the best and satay was second. Room service also great they were so fast and we ordered the breakfast room service 1 day for 7am and it was at our room at exactly 7am. room was great and the and the people that came and cleaned the room every day did an amazing job and also left us some surprises like champaign and towels folded like swans with rose pedals on our bed. they knew it was out anniversary so that probably explains that. beach is the most amazing I've ever been to not a single piece of sea weed. will defiantly be back.
This place was simply amazing. My wife and i spent 7 days here and all were great. All of the people working here were the best they were all so nice and worked their butts off. From the second we walked in it was a great experience we were greeted with cooling towers and champaign while waiting to check in. food was good the rodizio night was the best and satay was second. Room service also great they were so fast and we ordered the breakfast room service 1 day for 7am and it was at our room at exactly 7am. room was great and the and the people that came and cleaned the room every day did an amazing job and also left us some surprises like champaign and towels folded like swans with rose pedals on our bed. they knew it was out anniversary so that probably explains that. beach is the most amazing I've ever been to not a single piece of sea weed. will defiantly be back.
8
Denise Renee
26 mars 2025
·
A séjourné 5 nuits
This property was great! The food was amazing. The drinks were pretty weak, and their was not much for entertainment.
This property was great! The food was amazing. The drinks were pretty weak, and their was not much for entertainment.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Francisco
3 oct. 2026
·
A séjourné 5 nuits
Simply the BEST ALL INCLUSIVE ADULTS ONLY resort in Isla Mujeres. Highly recommend it to any Adult.
Simply the BEST ALL INCLUSIVE ADULTS ONLY resort in Isla Mujeres. Highly recommend it to any Adult.
10
Mariana
21 sept. 2026
·
A séjourné 2 nuits
¡Me encantó que me permitieran utilizar las instalaciones antes del check-in y, además, me hicieron un upgrade de habitación por mi cumpleaños! Eso fue genial y definitivamente hizo que la experiencia empezara muy bien. La comida fue buena, aunque en lo personal no me pareció extraordinaria. En cuanto a las bebidas, únicamente encontré cerveza Sol; sobre el resto del alcohol no puedo opinar porque las etiquetas que manejaban no las conocía y no llegué a probarlas. La zona de playa está un poquito retirada del hotel y de las albercas, aunque no es algo que represente un gran problema. Lo que sí puede resultar incómodo es la distancia para ir al bar por bebidas, sobre todo si quieres estar disfrutando del mar ya que está algo retirado. Algo que sí considero que podrían mejorar es el servicio de bebidas en las albercas: en ningún momento se acercó un mesero a ofrecerme algo, por lo que siempre tuve que ir a buscar las bebidas por mi cuenta. Los huéspedes son la mayoria americanos por eso el ambiente en general es muy relajado y agradable. En lo personal, me gustó mucho mi estancia y disfruté bastante la experiencia.
¡Me encantó que me permitieran utilizar las instalaciones antes del check-in y, además, me hicieron un upgrade de habitación por mi cumpleaños! Eso fue genial y definitivamente hizo que la experiencia empezara muy bien. La comida fue buena, aunque en lo personal no me pareció extraordinaria. En cuanto a las bebidas, únicamente encontré cerveza Sol; sobre el resto del alcohol no puedo opinar porque las etiquetas que manejaban no las conocía y no llegué a probarlas. La zona de playa está un poquito retirada del hotel y de las albercas, aunque no es algo que represente un gran problema. Lo que sí puede resultar incómodo es la distancia para ir al bar por bebidas, sobre todo si quieres estar disfrutando del mar ya que está algo retirado. Algo que sí considero que podrían mejorar es el servicio de bebidas en las albercas: en ningún momento se acercó un mesero a ofrecerme algo, por lo que siempre tuve que ir a buscar las bebidas por mi cuenta. Los huéspedes son la mayoria americanos por eso el ambiente en general es muy relajado y agradable. En lo personal, me gustó mucho mi estancia y disfruté bastante la experiencia.
10
Chet
10 sept. 2026
·
A séjourné 2 nuits
amazing location, lovely staff, clean rooms, grapefruit, and The beach
amazing location, lovely staff, clean rooms, grapefruit, and The beach
10
Chet
7 sept. 2026
·
A séjourné 3 nuits
Excellent location, stunning beach, right outside the resort. The staff is always ready to provide service. I would come back again.
Excellent location, stunning beach, right outside the resort. The staff is always ready to provide service. I would come back again.
10
eva
31 août 2026
·
A séjourné 1 nuit
Supero todas nuestras expectativas , desde la llegada con el agua y la copa de champañe, todo el personal super atento, desde el guardia , recepción, meseros de los restaurantes, y hasta la habitación de cortesía para después del check out, claro que volveremos
Supero todas nuestras expectativas , desde la llegada con el agua y la copa de champañe, todo el personal super atento, desde el guardia , recepción, meseros de los restaurantes, y hasta la habitación de cortesía para después del check out, claro que volveremos
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-02: 425.5817084786987USD
- 2026-11-03: 275.0494865078735USD
- 2026-11-04: 409.27363100555414USD
- 2026-11-05: 312.5097915736389USD
- 2026-11-06: 316.20497033828735USD
- 2026-11-07: 349.1170005215454USD
- 2026-11-08: 253.52954094932554USD
- 2026-11-09: 252.72016182365417USD
- 2026-11-10: 477.7445503256225USD
- 2026-11-11: 241.02195579193113USD
- 2026-11-12: 256.93972249420165USD
- 2026-11-13: 268.77341704780576USD
- 2026-11-14: 324.54053705413816USD
- 2026-11-15: 234.0668214122009USD
- 2026-11-16: 255.1438933475494USD
- 2026-11-17: 228.7625841038513USD
- 2026-11-18: 279.3109198600006USD
- 2026-11-19: 302.2540925915527USD
- 2026-11-20: NO DATA
- 2026-11-21: 353.0398833384704USD
- 2026-11-22: 331.4348774916076USD
- 2026-11-23: 274.48702300331115USD
- 2026-11-24: 268.0239780168915USD
- 2026-11-25: 274.5086082682037USD
- 2026-11-26: 273.3538990581512USD
- 2026-11-27: 347.6440111160278USD
- 2026-11-28: 353.0398833384704USD
- 2026-11-29: 330.32330465744013USD
- 2026-11-30: 312.1234085012817USD
- 2026-12-01: 348.0109264653015USD
- 2026-12-02: 427.83115265014646USD
- 2026-12-03: 427.83115265014646USD
- 2026-12-04: 373.3282563346863USD
- 2026-12-05: 372.8750340797424USD
- 2026-12-06: 377.97947107223507USD
- 2026-12-07: 369.41114552688595USD
- 2026-12-08: 353.89239884002683USD
- 2026-12-09: 354.6154369061279USD
- 2026-12-10: 351.6153583172607USD
- 2026-12-11: 355.4248160317993USD
- 2026-12-12: 360.1623718289184USD
- 2026-12-13: 308.73988407546994USD
- 2026-12-14: 307.8010275143432USD
- 2026-12-15: 293.1674816114807USD
- 2026-12-16: 340.8991622994995USD
- 2026-12-17: 341.330867597351USD
- 2026-12-18: 340.8128553938293USD
- 2026-12-19: 339.4639129536438USD
- 2026-12-20: 339.98189100326533USD
- 2026-12-21: 340.650965907135USD
- 2026-12-22: 374.88225879135126USD
- 2026-12-23: 340.07902469528193USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 440.5713429444885USD
- 2027-01-02: 399.1604220948791USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de 14 ans et moins ne sont pas admis dans cet hébergement réservé aux adultes.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Formalités de départ sans contact disponibles.
- Navette aéroport : 2000 MXN par personne, aller-retour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Navette aéroport
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Services
Organisation d'excursions
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Plongée
Pêche
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Salon de bronzage
Spa et centre de bien-être
Salon de coiffure/Beauté
Petit-déjeuner en chambre
Chambres hypoallergéniques
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Parking
Navette aéroport
Connexion Internet
Wi-fi gratuit