Impression Isla Mujeres by Secrets - Adults Only - All Inclusive
1 163 $US
/nuit
Moyenne pour septembre
Prix pour Impression Isla Mujeres by Secrets - Adults Only - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
1 163 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Impression Isla Mujeres by Secrets - Adults Only - All Inclusive, les prix par nuit s'élèvent en moyenne à 1 040 $US pendant le mois le moins cher (juin) et à 1 326 $US pendant le mois le plus cher (novembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 1 275 $US |
| février | 1 318 $US |
| mars | 1 238 $US |
| avril | 1 207 $US |
| mai | 1 085 $US |
| juin | 1 040 $US |
| juillet | 1 104 $US |
| août | 1 239 $US |
| septembre | 1 163 $US |
| octobre | 1 204 $US |
| novembre | 1 326 $US |
| décembre | 1 259 $US |
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sept. · 1 163 $US
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Le plus cher : novembre (env. 1 326 $US)
Le moins cher : juin (env. 1 040 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. 4 piscines extérieures vous attendent pour un petit plongeon avant de rejoi...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. 4 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente. Parmi les équipements et services offerts par cet hébergement de style méditerranéen, vous trouverez aussi l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un salon de coiffure.
Services de l'établissement
Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un centre d'affaires et un service de nettoyage à sec / blanchisserie. Les espaces événements de cet hébergement comprennent un centre de conférence et une salle de réunion. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour dans cet hébergement, vous pourrez manger dans l'un de ses 8 restaurants ou un café, sans oublier de profiter du service d'étage 24 h/24. Pour que vous puissiez faire connaissance avec les autres convives, l'hébergement vous invite à participer à une réception gratuite organisée tous les jours. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 9 bars/lounges. Un petit déjeuner préparé à la commande gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 123 chambres climatisées de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une machine à espresso. Les chambres sont dotées d'un balcon ou patio aménagé. Un accès gratuit au réseau Internet Wi-Fi et câblé vous permet de rester en contact avec le reste du monde et des chaînes par câble assurent votre divertissement. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette gratuits.
Emplacement
En choisissant Impression Isla Mujeres by Secrets – Adults only – All Inclusive à Isla Mujeres, vous serez à 0,6 km de Garrafón Natural Reef Park (parc à thème) et à 6,9 km de Plage du Nord. Cet hébergement au bord de la plage se trouve à 22,3 km de Puerto Cancun Golf Course et à 24,1 km de Centre commercial Puerto Cancun Marina Town Center.
À proximité
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc(0.1 miles)
Garrafón Natural Reef Park (parc à thème)(0.3 miles)
Parc Punta Sur(0.4 miles)
Jardin de sculptures d'Isla Mujeres(0.5 miles)
Statue Ixchel(0.5 miles)
Falaise Acantilado del Amanecer(0.6 miles)
Parc aquatique Parque de los Sueños(0.6 miles)
Maison Mundaca(1.3 miles)
Playa Tiburon(1.6 miles)
Île artificielle de Joyxsee(2.2 miles)
Maison Crayola(2.2 miles)
Miguel Hidalgo(4.2 miles)
Plage du Nord(4.3 miles)
Port d'Isla Mujeres(4.3 miles)
Phare de Punta Norte(4.4 miles)
L'aéroport principal le plus proche est : Aéroport international de Cancún (CUN)(24.3 miles)
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Emplacement
Avenida Perimetral Poniente SM 009, Manzana 055 Lotes 008,012 & 019, Colonia Fraccionamiento Mar Turquesa, Isla Mujeres, Quintana Roo, Mexique
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc (0.1 miles)
Garrafón Natural Reef Park (parc à thème) (0.3 miles)
Parc Punta Sur (0.4 miles)
Jardin de sculptures d'Isla Mujeres (0.5 miles)
Statue Ixchel (0.5 miles)
Falaise Acantilado del Amanecer (0.6 miles)
Options de chambre
6
Chambre Signature
Détails de la chambre
2 Lits Doubles
Couchages 3
688 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Presidential Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
3442 ft²
Balcon ou patioSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparéPiscine profondeBaignoire à remous privée à l'extérieur
5
Junior Room, 1 King Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
602 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privée
5
Chambre Signature
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
764 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
5
Honeymoon Suite, Oceanfront
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1410 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
5
Signature Room, 1 King Bed, Hot Tub, Oceanfront (Junior)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
764 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
5
Junior Room, 2 Double Beds
Détails de la chambre
2 Lits Doubles
Couchages 3
602 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privée
5
Honeymoon Room, Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1281 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
5
Chambre Junior, 2 lits doubles, vue partielle sur l'océan
Détails de la chambre
2 Lits Doubles
Couchages 3
688 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privée
4
Chambre Signature
Détails de la chambre
2 Lits Doubles
Couchages 3
764 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Junior Room, 1 King Bed, Partial Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
721 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privée
5
Paramount Suite Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1291 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée à l'extérieurBaignoire à remous privée
Avis des voyageurs sur Impression Isla Mujeres by Secrets - Adults Only - All Inclusive
8.8
Fabuleux
Basé sur 185 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les avis concernant l'Impression Isla Mujeres by Secrets - Adults Only - All Inclusive mettent en avant de superbes vues depuis les falaises, de belles piscines et une ambiance sereine, avec un personnel et un service de majordome constamment salués pour créer un séjour personnalisé pour les couples à la recherche d'une escapade insulaire calme et haut de gamme.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Les avis concernant l'Impression Isla Mujeres by Secrets - Adults Only - All Inclusive mettent en avant de superbes vues depuis les falaises, de belles piscines et une ambiance sereine, avec un personnel et un service de majordome constamment salués pour créer un séjour personnalisé pour les couples à la recherche d'une escapade insulaire calme et haut de gamme.
La restauration est largement appréciée, notamment le restaurant italien et les boissons de qualité, bien que le choix du petit-déjeuner puisse paraître limité et que tous les établissements ne soient pas ouverts tous les soirs. Le service est souvent attentif et personnalisé, mais certains clients ont signalé un service de majordome ou au bord de la piscine inégal, des petits-déjeuners lents, des ventes d'adhésion insistantes et d'occasionnels problèmes de communication. Le cadre est romantique et pittoresque, mais l'accès à la plage peut être limité et les transferts en bateau peuvent être retardés ou soumis à une mer agitée ; attendez-vous à une escapade insulaire raffinée et discrète.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines à débordement et sur le toit, des espaces de détente panoramiques, des activités organisées et un transfert en bateau privé ressortent. Les inconvénients incluent un accès à la plage parfois limité ou fermé, les prix du spa, quelques travaux de construction, une légère usure de la piscine, un divertissement limité le soir et des transferts affectés par la météo.
Avis de voyageur à ce sujet
10
Tylar
4 févr. 2024
·
A séjourné 5 nuits
This hotel definitely lives up to its 5-star rating. I don't even know where to begin! Firstly, the design of the hotel is amazing. My favorite parts were the massive hotel rooms (private balcony/jacuzzi), the lobby, and the roof top deck. The staff were very attentive. The best part -every hotel guest gets their own private butler. I stayed for a week, and I had a butler 24 hours a day. They were available via text. I felt so spoiled! I used my butlers to book a golf cart, grab things from the room that I forgot, and so on. My friend's butler went to grab cold medicine from a convenience store! I've never seen such great service. It was definitely the cherry on top. There are so many pools to choose from and again -drink service was amazing. No complaints. While this is mainly a "couples hotel", I went with friends and still had a great time. We made several friends on the hotel premises! It was conveniently located to all of the tourist destinations in Isla Mujeres. Lastly -I loved the private boat that takes you to and from the hotel to the dock area near the airport (when you begin your hotel stay and when you leave). The entire staff lines up and waves hello or goodbye to you at the end of your trip. It was really special. I will definitely be coming back!
This hotel definitely lives up to its 5-star rating. I don't even know where to begin! Firstly, the design of the hotel is amazing. My favorite parts were the massive hotel rooms (private balcony/jacuzzi), the lobby, and the roof top deck. The staff were very attentive. The best part -every hotel guest gets their own private butler. I stayed for a week, and I had a butler 24 hours a day. They were available via text. I felt so spoiled! I used my butlers to book a golf cart, grab things from the room that I forgot, and so on. My friend's butler went to grab cold medicine from a convenience store! I've never seen such great service. It was definitely the cherry on top. There are so many pools to choose from and again -drink service was amazing. No complaints. While this is mainly a "couples hotel", I went with friends and still had a great time. We made several friends on the hotel premises! It was conveniently located to all of the tourist destinations in Isla Mujeres. Lastly -I loved the private boat that takes you to and from the hotel to the dock area near the airport (when you begin your hotel stay and when you leave). The entire staff lines up and waves hello or goodbye to you at the end of your trip. It was really special. I will definitely be coming back!
10
John
11 janv. 2025
·
A séjourné 4 nuits
Fantastic hotel for a couples get away. Service was great, room was comfortable, food was good. The best part though, was the views! Really enjoyed the variety of outdoor space. Whether you're looking for quiet seclusion or an upbeat environment, you can find it hear. The island itself was wonderful too!
Fantastic hotel for a couples get away. Service was great, room was comfortable, food was good. The best part though, was the views! Really enjoyed the variety of outdoor space. Whether you're looking for quiet seclusion or an upbeat environment, you can find it hear. The island itself was wonderful too!
10
Moises
18 févr. 2025
·
A séjourné 4 nuits
Very nice hotel. Service was excellent, all employees are very cordial and go beyond their means to help you in any way. Food was very good, well presented and properly balanced. have several infinity pools and a nice beach enclosure to avoid waves.
Very nice hotel. Service was excellent, all employees are very cordial and go beyond their means to help you in any way. Food was very good, well presented and properly balanced. have several infinity pools and a nice beach enclosure to avoid waves.
10
Marcus
25 juil. 2023
·
A séjourné 3 nuits
This property is absolutely beautiful. If you are looking a quiet, relaxing getaway this is the place. The boat ride to the resort is the perfect beginning to your stay. Everyone we came in contact with were very friendly and made you feel like you were the only guest. We will definitely be returning soon!
This property is absolutely beautiful. If you are looking a quiet, relaxing getaway this is the place. The boat ride to the resort is the perfect beginning to your stay. Everyone we came in contact with were very friendly and made you feel like you were the only guest. We will definitely be returning soon!
10
Courtney
22 juin 2024
·
A séjourné 7 nuits
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
10
John Francis
1 mars 2024
·
A séjourné 3 nuits
This property is beautiful and the staff and service are excellent- Shout out to Martin our butler! The signature rooms are perfect with a hot tub and incredible shower. Really no beach but the set up around the docks are beautiful. Food was excellent (with lots of choices for an all inclusive) and absolutely top shelf liquor. Incredible sunset views. only negative is spa is waaaay overpriced.
This property is beautiful and the staff and service are excellent- Shout out to Martin our butler! The signature rooms are perfect with a hot tub and incredible shower. Really no beach but the set up around the docks are beautiful. Food was excellent (with lots of choices for an all inclusive) and absolutely top shelf liquor. Incredible sunset views. only negative is spa is waaaay overpriced.
10
George Kirk
29 août 2023
·
A séjourné 6 nuits
The property and location is beautiful with incredible views. Its reminds me of a cliffside boutique hotel in the Greek Islands to a certain extent. The staff and service were friendly, accommodating and helpful as most of the Secrets are, the Mexican people and their culture are just wonderful and prideful in there work. The property itself is small compared to its other Secret brand locations so the only negative for me was the number of food choices. Mercada and the Mediterrian restaurant the food was excellent, the Sake /teppan was good also but the Wildfire grill needed some work still. Spa was under a bit of construction still but the facilities were nice. If you staying for 3-5 nights I think its a great place. I think they may have been a little under staffed at the beach/pool area, but the weather was on and off also. The minor issues should not take away from the overall experience, the people there take care of everything for you, our transportation home changed because of the tropical storm they had to rearrange everything for us there was someone from their staff at every location helping the guests in the ports and transportation we didn't have to worry about anything. Service was spectacular and they will accommodate you if they can. Rent a golf cart for a day they take care of it right at the hotel and explore the Playa Norte and check out the different locations on the Island its small so you can tour the whole island in a day no problem.
The property and location is beautiful with incredible views. Its reminds me of a cliffside boutique hotel in the Greek Islands to a certain extent. The staff and service were friendly, accommodating and helpful as most of the Secrets are, the Mexican people and their culture are just wonderful and prideful in there work. The property itself is small compared to its other Secret brand locations so the only negative for me was the number of food choices. Mercada and the Mediterrian restaurant the food was excellent, the Sake /teppan was good also but the Wildfire grill needed some work still. Spa was under a bit of construction still but the facilities were nice. If you staying for 3-5 nights I think its a great place. I think they may have been a little under staffed at the beach/pool area, but the weather was on and off also. The minor issues should not take away from the overall experience, the people there take care of everything for you, our transportation home changed because of the tropical storm they had to rearrange everything for us there was someone from their staff at every location helping the guests in the ports and transportation we didn't have to worry about anything. Service was spectacular and they will accommodate you if they can. Rent a golf cart for a day they take care of it right at the hotel and explore the Playa Norte and check out the different locations on the Island its small so you can tour the whole island in a day no problem.
6
william
3 déc. 2023
·
A séjourné 2 nuits
There is no shuttle to the ferry which is actually a small catamaran. They cannot take Ruff water because we all got soaking wet and the taxi ride from the airport was $130. US we were told that the ferry was gonna leave at 12 noon and we waited an hour and 45 minutes for it to arrive to pick us up. Did not arrive at the hotels schedule docking place a hour later. had to go behind the island because of the rough seas, then take a taxi ride from there to the hotel. And come to find out our room is not ready so we had to wait another 2 1/2 hours. Our luggage was taken out of the taxis and put in an open area to where we felt like anybody could’ve walked off with it then the taxi drivers act like we owe them money so I got a little upset about that. Need to work on a bigger boat. Need to work on better transportation to make the experience better other than that the hotel did a great job and after I spent $4000 for two days I will not be back.
There is no shuttle to the ferry which is actually a small catamaran. They cannot take Ruff water because we all got soaking wet and the taxi ride from the airport was $130. US we were told that the ferry was gonna leave at 12 noon and we waited an hour and 45 minutes for it to arrive to pick us up. Did not arrive at the hotels schedule docking place a hour later. had to go behind the island because of the rough seas, then take a taxi ride from there to the hotel. And come to find out our room is not ready so we had to wait another 2 1/2 hours. Our luggage was taken out of the taxis and put in an open area to where we felt like anybody could’ve walked off with it then the taxi drivers act like we owe them money so I got a little upset about that. Need to work on a bigger boat. Need to work on better transportation to make the experience better other than that the hotel did a great job and after I spent $4000 for two days I will not be back.
10
Oxana
26 mai 2025
·
A séjourné 3 nuits
Our second stay and even more incredible! We highly recommend stay at least 4-5 days in paradise so that way you can enjoy everything! Snorkelling every day in clear waters , amazing food and if can do 100 stars of service I would! Activities are so different and fun, my favourite cocktails class and different art classes are so interesting! We came for our anniversary wedding and it couldn’t be more perfect 🤩, start with catamaran experience and complimentary champagne 🍾 ❤️ thank you so much we will be back next year!
Our second stay and even more incredible! We highly recommend stay at least 4-5 days in paradise so that way you can enjoy everything! Snorkelling every day in clear waters , amazing food and if can do 100 stars of service I would! Activities are so different and fun, my favourite cocktails class and different art classes are so interesting! We came for our anniversary wedding and it couldn’t be more perfect 🤩, start with catamaran experience and complimentary champagne 🍾 ❤️ thank you so much we will be back next year!
8
Karel
16 oct. 2023
·
A séjourné 3 nuits
Beach was closed due bridge repairs, we won’t be qble to use the beach, the pool looks like 10 year of heavy use. The plaster isn’t in good condition.
Beach was closed due bridge repairs, we won’t be qble to use the beach, the pool looks like 10 year of heavy use. The plaster isn’t in good condition.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les chambres et les espaces communs sont fréquemment décrits comme très propres. Quelques remarques concernant l'entretien apparaissent, comme un revêtement de piscine usé et un peu de bois extérieur nécessitant une attention particulière.
Avis de voyageur à ce sujet
10
Jack
28 déc. 2023
·
A séjourné 5 nuits
Very clean and great amenities
Very clean and great amenities
10
Mohammad Adnan
18 févr. 2024
·
A séjourné 3 nuits
It was an excellent choice for couple get away, facility was really clean, staff a mazing,room was very clean,
It was an excellent choice for couple get away, facility was really clean, staff a mazing,room was very clean,
10
Alona
23 mars 2024
·
A séjourné 7 nuits
We went to Impression Isla Mujeres by Secret for our honeymoon and were so impressed. The property is very clean and staff friendly. We arrived on a private boat and met with our butler Wedinzon. He is an amazing guy, created a group chat on WhatsApp and communicated 24/7 with all our needs. We had a great time making candles, watching movie on a deck, trying Mexican food (private event). Wedinzon helped us to rent golf cart at the resort, did our laundry daily, booked dinners. We also used a private taxi from airport to seaport by Amstar and had a good experience with them.
We went to Impression Isla Mujeres by Secret for our honeymoon and were so impressed. The property is very clean and staff friendly. We arrived on a private boat and met with our butler Wedinzon. He is an amazing guy, created a group chat on WhatsApp and communicated 24/7 with all our needs. We had a great time making candles, watching movie on a deck, trying Mexican food (private event). Wedinzon helped us to rent golf cart at the resort, did our laundry daily, booked dinners. We also used a private taxi from airport to seaport by Amstar and had a good experience with them.
10
Fernando Martin
10 mai 2025
·
A séjourné 6 nuits
El hotel hermoso y la vista es incomparable, la comida en general muy buena , la fachada le hace falta un poco de mantenimiento a la madera
El hotel hermoso y la vista es incomparable, la comida en general muy buena , la fachada le hace falta un poco de mantenimiento a la madera
2
Justin
17 févr. 2024
·
A séjourné 5 nuits
The good: The views from the hotel are beautiful. Servers were attentive and did a nice job. Our room and the property was clean. Love the view from the roof top. Our hibachi guy was great and we enjoyed the bike tour. The bad: inconsistent service from butler(s). Had plans fall through even with multiple follow ups. Contacted the property several times before arrival and heard nothing back. All advertised restaurants are not open every night- they rotate which ones are open. Be careful of “ocean view” rooms- our room had a very unappealing view, it looked rough. Worst “ocean view” room we’ve ever had. Beds are hard. Constant elevator music being played around hotel rare to hear anything but that. Night time activities and entertainment are lacking. Our “24 hour laundry” took 72 hours. To us, this was not the level of service that is advertised or expected out of this level of a resort.
The good: The views from the hotel are beautiful. Servers were attentive and did a nice job. Our room and the property was clean. Love the view from the roof top. Our hibachi guy was great and we enjoyed the bike tour. The bad: inconsistent service from butler(s). Had plans fall through even with multiple follow ups. Contacted the property several times before arrival and heard nothing back. All advertised restaurants are not open every night- they rotate which ones are open. Be careful of “ocean view” rooms- our room had a very unappealing view, it looked rough. Worst “ocean view” room we’ve ever had. Beds are hard. Constant elevator music being played around hotel rare to hear anything but that. Night time activities and entertainment are lacking. Our “24 hour laundry” took 72 hours. To us, this was not the level of service that is advertised or expected out of this level of a resort.
10
stewart
20 janv. 2024
·
A séjourné 6 nuits
Clean, great staff, and a great getaway.
Clean, great staff, and a great getaway.
10
Phillip
29 nov. 2025
·
A séjourné 6 nuits
From time of arrival, to leaving this property the property itself and the staff met and exceeded all of our expectations. Never have we stayed at a resort where the staff made sure your trip was perfect! Our butlers David and Angel-top notch! The weather was trying to act out on our departure date, and everyone at the resort stayed in communication with us and went to great lengths to ensure we made it to the mainland to make our early flight. From Raul and the wait staff near the beach and pool, to Eduardo at the coffee shop, to the excellent house cleaning staff, to the customer service relations manager, and butlers David and Angel-we were greatly taken care of. This resort gets zero complaints from us. We look forward to seeing you all again soon. Thank you dearly and keep up the amazing work.
From time of arrival, to leaving this property the property itself and the staff met and exceeded all of our expectations. Never have we stayed at a resort where the staff made sure your trip was perfect! Our butlers David and Angel-top notch! The weather was trying to act out on our departure date, and everyone at the resort stayed in communication with us and went to great lengths to ensure we made it to the mainland to make our early flight. From Raul and the wait staff near the beach and pool, to Eduardo at the coffee shop, to the excellent house cleaning staff, to the customer service relations manager, and butlers David and Angel-we were greatly taken care of. This resort gets zero complaints from us. We look forward to seeing you all again soon. Thank you dearly and keep up the amazing work.
10
Glenn
14 mars 2025
·
A séjourné 7 nuits
If you are looking for clean and quiet, you will find that at this beautiful resort.
If you are looking for clean and quiet, you will find that at this beautiful resort.
10
Alexia
6 août 2024
·
A séjourné 2 nuits
WOW!!!! Let me just say that this is the most beautiful hotel I have ever been to and I have traveled all over the world for 40 years. It is perfect in almost every way imaginable. Peaceful, gorgeous, roomy, romantic, spacious, clean, high end, charming.....all the very nicest adjectives describe this amazing hotel! The staff went above and beyond to accommodate our every request even before we anticipated it. We were waited on hand and foot. I've never been so in love with a hotel before. From the moment we stepped off the boat and saw the resort, I knew it was going to be a special stay. I cried when we had to leave because I thought I was in paradise. The thought of leaving truly saddened me. It truly was one of the most amazing experiences in my life. All I can say is you have to go there to understand how special this place is. We are already planning our next trip in October. We will be back! A big shout out to Zaira in Unik restaurant who greeted us every morning with the biggest smile and served us our breakfast. What a sweet woman!! Victor in the bar was so accommodating - we loved his Karaoke singing!! Thank you Impressions!! Alexia & Eddie Dauterive
WOW!!!! Let me just say that this is the most beautiful hotel I have ever been to and I have traveled all over the world for 40 years. It is perfect in almost every way imaginable. Peaceful, gorgeous, roomy, romantic, spacious, clean, high end, charming.....all the very nicest adjectives describe this amazing hotel! The staff went above and beyond to accommodate our every request even before we anticipated it. We were waited on hand and foot. I've never been so in love with a hotel before. From the moment we stepped off the boat and saw the resort, I knew it was going to be a special stay. I cried when we had to leave because I thought I was in paradise. The thought of leaving truly saddened me. It truly was one of the most amazing experiences in my life. All I can say is you have to go there to understand how special this place is. We are already planning our next trip in October. We will be back! A big shout out to Zaira in Unik restaurant who greeted us every morning with the biggest smile and served us our breakfast. What a sweet woman!! Victor in the bar was so accommodating - we loved his Karaoke singing!! Thank you Impressions!! Alexia & Eddie Dauterive
8
Karel
16 oct. 2023
·
A séjourné 3 nuits
Beach was closed due bridge repairs, we won’t be qble to use the beach, the pool looks like 10 year of heavy use. The plaster isn’t in good condition.
Beach was closed due bridge repairs, we won’t be qble to use the beach, the pool looks like 10 year of heavy use. The plaster isn’t in good condition.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
De nombreuses chambres sont spacieuses avec vue sur l'océan, de grands balcons et des jacuzzis en chambre, offrant un séjour confortable. Certains clients ont signalé des lits durs ou des vues sur l'océan décevantes.
Avis de voyageur à ce sujet
10
Tylar
4 févr. 2024
·
A séjourné 5 nuits
This hotel definitely lives up to its 5-star rating. I don't even know where to begin! Firstly, the design of the hotel is amazing. My favorite parts were the massive hotel rooms (private balcony/jacuzzi), the lobby, and the roof top deck. The staff were very attentive. The best part -every hotel guest gets their own private butler. I stayed for a week, and I had a butler 24 hours a day. They were available via text. I felt so spoiled! I used my butlers to book a golf cart, grab things from the room that I forgot, and so on. My friend's butler went to grab cold medicine from a convenience store! I've never seen such great service. It was definitely the cherry on top. There are so many pools to choose from and again -drink service was amazing. No complaints. While this is mainly a "couples hotel", I went with friends and still had a great time. We made several friends on the hotel premises! It was conveniently located to all of the tourist destinations in Isla Mujeres. Lastly -I loved the private boat that takes you to and from the hotel to the dock area near the airport (when you begin your hotel stay and when you leave). The entire staff lines up and waves hello or goodbye to you at the end of your trip. It was really special. I will definitely be coming back!
This hotel definitely lives up to its 5-star rating. I don't even know where to begin! Firstly, the design of the hotel is amazing. My favorite parts were the massive hotel rooms (private balcony/jacuzzi), the lobby, and the roof top deck. The staff were very attentive. The best part -every hotel guest gets their own private butler. I stayed for a week, and I had a butler 24 hours a day. They were available via text. I felt so spoiled! I used my butlers to book a golf cart, grab things from the room that I forgot, and so on. My friend's butler went to grab cold medicine from a convenience store! I've never seen such great service. It was definitely the cherry on top. There are so many pools to choose from and again -drink service was amazing. No complaints. While this is mainly a "couples hotel", I went with friends and still had a great time. We made several friends on the hotel premises! It was conveniently located to all of the tourist destinations in Isla Mujeres. Lastly -I loved the private boat that takes you to and from the hotel to the dock area near the airport (when you begin your hotel stay and when you leave). The entire staff lines up and waves hello or goodbye to you at the end of your trip. It was really special. I will definitely be coming back!
10
John
11 janv. 2025
·
A séjourné 4 nuits
Fantastic hotel for a couples get away. Service was great, room was comfortable, food was good. The best part though, was the views! Really enjoyed the variety of outdoor space. Whether you're looking for quiet seclusion or an upbeat environment, you can find it hear. The island itself was wonderful too!
Fantastic hotel for a couples get away. Service was great, room was comfortable, food was good. The best part though, was the views! Really enjoyed the variety of outdoor space. Whether you're looking for quiet seclusion or an upbeat environment, you can find it hear. The island itself was wonderful too!
10
John Francis
1 mars 2024
·
A séjourné 3 nuits
This property is beautiful and the staff and service are excellent- Shout out to Martin our butler! The signature rooms are perfect with a hot tub and incredible shower. Really no beach but the set up around the docks are beautiful. Food was excellent (with lots of choices for an all inclusive) and absolutely top shelf liquor. Incredible sunset views. only negative is spa is waaaay overpriced.
This property is beautiful and the staff and service are excellent- Shout out to Martin our butler! The signature rooms are perfect with a hot tub and incredible shower. Really no beach but the set up around the docks are beautiful. Food was excellent (with lots of choices for an all inclusive) and absolutely top shelf liquor. Incredible sunset views. only negative is spa is waaaay overpriced.
10
khristopher
1 déc. 2024
·
A séjourné 4 nuits
The best view on the island.
The best view on the island.
10
John Endre
27 mars 2024
·
A séjourné 5 nuits
Absolutely incredible stay! The service was outstanding and the room and the views throughout the resort were stunning. Thank you to Martin and Erick for taking care of us every day and Julio kept us smiling and our drinks full by the pool every day! Can’t wait to go back!
Absolutely incredible stay! The service was outstanding and the room and the views throughout the resort were stunning. Thank you to Martin and Erick for taking care of us every day and Julio kept us smiling and our drinks full by the pool every day! Can’t wait to go back!
2
Justin
17 févr. 2024
·
A séjourné 5 nuits
The good: The views from the hotel are beautiful. Servers were attentive and did a nice job. Our room and the property was clean. Love the view from the roof top. Our hibachi guy was great and we enjoyed the bike tour. The bad: inconsistent service from butler(s). Had plans fall through even with multiple follow ups. Contacted the property several times before arrival and heard nothing back. All advertised restaurants are not open every night- they rotate which ones are open. Be careful of “ocean view” rooms- our room had a very unappealing view, it looked rough. Worst “ocean view” room we’ve ever had. Beds are hard. Constant elevator music being played around hotel rare to hear anything but that. Night time activities and entertainment are lacking. Our “24 hour laundry” took 72 hours. To us, this was not the level of service that is advertised or expected out of this level of a resort.
The good: The views from the hotel are beautiful. Servers were attentive and did a nice job. Our room and the property was clean. Love the view from the roof top. Our hibachi guy was great and we enjoyed the bike tour. The bad: inconsistent service from butler(s). Had plans fall through even with multiple follow ups. Contacted the property several times before arrival and heard nothing back. All advertised restaurants are not open every night- they rotate which ones are open. Be careful of “ocean view” rooms- our room had a very unappealing view, it looked rough. Worst “ocean view” room we’ve ever had. Beds are hard. Constant elevator music being played around hotel rare to hear anything but that. Night time activities and entertainment are lacking. Our “24 hour laundry” took 72 hours. To us, this was not the level of service that is advertised or expected out of this level of a resort.
10
JACK
11 sept. 2023
·
A séjourné 2 nuits
El Secrets Impression Isla Mujeres es uno de los mejores hoteles en los que nos hemos hospedado. Su belleza es inigualable, extraordinario servicio por parte de todo el personal, es un hotel all-inclusive y la comida fué deliciosa, excelentes restaurantes. Nuestra habitación estaba hermosamente decorada, muy amplia, elegante, con una vista al mar que es insuperable. El área de playa es impresionantemente bella, tranquila, con camastros cómodos, con el mas hermoso mar que hay en el mundo. Las albercas también son bellas, todo con una vista al océano impresionante. El Roof-Top está increible, es como un lounge con una vista desde lo alto que puedes ver todo el océano y a lo lejos Cancún, con excelente música y ambiente. De verdad estuvimos felices, y queremos agradecer a todo el personal por su amabilidad y por hacer todo lo posible por atendernos y tenernos complacidos. Recomendamos ampliamente éste hotel como uno de los mejores del mundo. Es un paraiso. Gracias.
El Secrets Impression Isla Mujeres es uno de los mejores hoteles en los que nos hemos hospedado. Su belleza es inigualable, extraordinario servicio por parte de todo el personal, es un hotel all-inclusive y la comida fué deliciosa, excelentes restaurantes. Nuestra habitación estaba hermosamente decorada, muy amplia, elegante, con una vista al mar que es insuperable. El área de playa es impresionantemente bella, tranquila, con camastros cómodos, con el mas hermoso mar que hay en el mundo. Las albercas también son bellas, todo con una vista al océano impresionante. El Roof-Top está increible, es como un lounge con una vista desde lo alto que puedes ver todo el océano y a lo lejos Cancún, con excelente música y ambiente. De verdad estuvimos felices, y queremos agradecer a todo el personal por su amabilidad y por hacer todo lo posible por atendernos y tenernos complacidos. Recomendamos ampliamente éste hotel como uno de los mejores del mundo. Es un paraiso. Gracias.
10
Eva
25 janv. 2024
·
A séjourné 4 nuits
This is my best “all inclusive” experience ever! First of all - the hotel is Spectacular! The location is beautiful and quiet, very romantic, everything is clean and fashionably designed. The pools are fun, the food was beyond all expectations! We stayed at the signature suite which was beautiful, large and had a jacuzzi at the balcony that was facing the ocean. My only turn off was the slow service at the hotel restaurants (depends which server is working at your shift), and the pushiness of the staff to sign you up for the hotel group membership. I literally had to say “No” 3 times before they left me alone. But overall - definitely recommend! We will probably be back!
This is my best “all inclusive” experience ever! First of all - the hotel is Spectacular! The location is beautiful and quiet, very romantic, everything is clean and fashionably designed. The pools are fun, the food was beyond all expectations! We stayed at the signature suite which was beautiful, large and had a jacuzzi at the balcony that was facing the ocean. My only turn off was the slow service at the hotel restaurants (depends which server is working at your shift), and the pushiness of the staff to sign you up for the hotel group membership. I literally had to say “No” 3 times before they left me alone. But overall - definitely recommend! We will probably be back!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel et le service de majordome sont largement salués pour leur attention et leur personnalisation. Cependant, plusieurs clients ont mentionné un suivi incohérent des majordomes, un service lent au petit-déjeuner ou au bord de la piscine, une pression à la vente incitative et des problèmes de communication occasionnels avant l'arrivée.
Avis de voyageur à ce sujet
10
Tylar
4 févr. 2024
·
A séjourné 5 nuits
This hotel definitely lives up to its 5-star rating. I don't even know where to begin! Firstly, the design of the hotel is amazing. My favorite parts were the massive hotel rooms (private balcony/jacuzzi), the lobby, and the roof top deck. The staff were very attentive. The best part -every hotel guest gets their own private butler. I stayed for a week, and I had a butler 24 hours a day. They were available via text. I felt so spoiled! I used my butlers to book a golf cart, grab things from the room that I forgot, and so on. My friend's butler went to grab cold medicine from a convenience store! I've never seen such great service. It was definitely the cherry on top. There are so many pools to choose from and again -drink service was amazing. No complaints. While this is mainly a "couples hotel", I went with friends and still had a great time. We made several friends on the hotel premises! It was conveniently located to all of the tourist destinations in Isla Mujeres. Lastly -I loved the private boat that takes you to and from the hotel to the dock area near the airport (when you begin your hotel stay and when you leave). The entire staff lines up and waves hello or goodbye to you at the end of your trip. It was really special. I will definitely be coming back!
This hotel definitely lives up to its 5-star rating. I don't even know where to begin! Firstly, the design of the hotel is amazing. My favorite parts were the massive hotel rooms (private balcony/jacuzzi), the lobby, and the roof top deck. The staff were very attentive. The best part -every hotel guest gets their own private butler. I stayed for a week, and I had a butler 24 hours a day. They were available via text. I felt so spoiled! I used my butlers to book a golf cart, grab things from the room that I forgot, and so on. My friend's butler went to grab cold medicine from a convenience store! I've never seen such great service. It was definitely the cherry on top. There are so many pools to choose from and again -drink service was amazing. No complaints. While this is mainly a "couples hotel", I went with friends and still had a great time. We made several friends on the hotel premises! It was conveniently located to all of the tourist destinations in Isla Mujeres. Lastly -I loved the private boat that takes you to and from the hotel to the dock area near the airport (when you begin your hotel stay and when you leave). The entire staff lines up and waves hello or goodbye to you at the end of your trip. It was really special. I will definitely be coming back!
6
Esther
1 mai 2024
·
A séjourné 7 nuits
Pros:Lunch and Dinner was amazing, best we have had at an all inclusive! Shoutout to Israel at SAKE and Heidi at the coffee shop! Hotel was stunning, every corner of this place was beautiful! Daytime activities were super fun! ABE and Paul were phenomenal directing the activities. Cons: They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks. This was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that. Our room would never get restocked even after asking several times. No nightime shows like the other resorts Breakfast was very limited and no breakfast buffet to fall back on so most of the time we opted to skip it
Pros:Lunch and Dinner was amazing, best we have had at an all inclusive! Shoutout to Israel at SAKE and Heidi at the coffee shop! Hotel was stunning, every corner of this place was beautiful! Daytime activities were super fun! ABE and Paul were phenomenal directing the activities. Cons: They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks. This was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that. Our room would never get restocked even after asking several times. No nightime shows like the other resorts Breakfast was very limited and no breakfast buffet to fall back on so most of the time we opted to skip it
10
Nicole
25 déc. 2023
·
A séjourné 4 nuits
After 9 stays at all inclusive resorts in Cancun (Live Aqua, Secrets of the Vine, Excellence Playa Mujeres) this was hands down our favorite experience. The staff is next level, the food was incredible, the property was stunning and the activities were everything you could ever want. Every single meal we had was 5 star worthy and was as good as any award winning restaurant we have dined at in Los Angeles or New York. The lasagna at Spezia was better than the one we had at a 5 star restaurant in Florence, Italy. The staff took so much time to get to know us, share their passion for the resort and to make recommendations for us based on our preferences. Mourad (the GM) Abraham from the activities team and the Marcos from the beach all went out of their way each day to make sure everything was perfect. We could not have had a better Christmas. Highly highly recommend to everyone. Cheers! Nicole & Ryan
After 9 stays at all inclusive resorts in Cancun (Live Aqua, Secrets of the Vine, Excellence Playa Mujeres) this was hands down our favorite experience. The staff is next level, the food was incredible, the property was stunning and the activities were everything you could ever want. Every single meal we had was 5 star worthy and was as good as any award winning restaurant we have dined at in Los Angeles or New York. The lasagna at Spezia was better than the one we had at a 5 star restaurant in Florence, Italy. The staff took so much time to get to know us, share their passion for the resort and to make recommendations for us based on our preferences. Mourad (the GM) Abraham from the activities team and the Marcos from the beach all went out of their way each day to make sure everything was perfect. We could not have had a better Christmas. Highly highly recommend to everyone. Cheers! Nicole & Ryan
10
John Endre
27 mars 2024
·
A séjourné 5 nuits
Absolutely incredible stay! The service was outstanding and the room and the views throughout the resort were stunning. Thank you to Martin and Erick for taking care of us every day and Julio kept us smiling and our drinks full by the pool every day! Can’t wait to go back!
Absolutely incredible stay! The service was outstanding and the room and the views throughout the resort were stunning. Thank you to Martin and Erick for taking care of us every day and Julio kept us smiling and our drinks full by the pool every day! Can’t wait to go back!
2
Justin
17 févr. 2024
·
A séjourné 5 nuits
The good: The views from the hotel are beautiful. Servers were attentive and did a nice job. Our room and the property was clean. Love the view from the roof top. Our hibachi guy was great and we enjoyed the bike tour. The bad: inconsistent service from butler(s). Had plans fall through even with multiple follow ups. Contacted the property several times before arrival and heard nothing back. All advertised restaurants are not open every night- they rotate which ones are open. Be careful of “ocean view” rooms- our room had a very unappealing view, it looked rough. Worst “ocean view” room we’ve ever had. Beds are hard. Constant elevator music being played around hotel rare to hear anything but that. Night time activities and entertainment are lacking. Our “24 hour laundry” took 72 hours. To us, this was not the level of service that is advertised or expected out of this level of a resort.
The good: The views from the hotel are beautiful. Servers were attentive and did a nice job. Our room and the property was clean. Love the view from the roof top. Our hibachi guy was great and we enjoyed the bike tour. The bad: inconsistent service from butler(s). Had plans fall through even with multiple follow ups. Contacted the property several times before arrival and heard nothing back. All advertised restaurants are not open every night- they rotate which ones are open. Be careful of “ocean view” rooms- our room had a very unappealing view, it looked rough. Worst “ocean view” room we’ve ever had. Beds are hard. Constant elevator music being played around hotel rare to hear anything but that. Night time activities and entertainment are lacking. Our “24 hour laundry” took 72 hours. To us, this was not the level of service that is advertised or expected out of this level of a resort.
10
George Kirk
29 août 2023
·
A séjourné 6 nuits
The property and location is beautiful with incredible views. Its reminds me of a cliffside boutique hotel in the Greek Islands to a certain extent. The staff and service were friendly, accommodating and helpful as most of the Secrets are, the Mexican people and their culture are just wonderful and prideful in there work. The property itself is small compared to its other Secret brand locations so the only negative for me was the number of food choices. Mercada and the Mediterrian restaurant the food was excellent, the Sake /teppan was good also but the Wildfire grill needed some work still. Spa was under a bit of construction still but the facilities were nice. If you staying for 3-5 nights I think its a great place. I think they may have been a little under staffed at the beach/pool area, but the weather was on and off also. The minor issues should not take away from the overall experience, the people there take care of everything for you, our transportation home changed because of the tropical storm they had to rearrange everything for us there was someone from their staff at every location helping the guests in the ports and transportation we didn't have to worry about anything. Service was spectacular and they will accommodate you if they can. Rent a golf cart for a day they take care of it right at the hotel and explore the Playa Norte and check out the different locations on the Island its small so you can tour the whole island in a day no problem.
The property and location is beautiful with incredible views. Its reminds me of a cliffside boutique hotel in the Greek Islands to a certain extent. The staff and service were friendly, accommodating and helpful as most of the Secrets are, the Mexican people and their culture are just wonderful and prideful in there work. The property itself is small compared to its other Secret brand locations so the only negative for me was the number of food choices. Mercada and the Mediterrian restaurant the food was excellent, the Sake /teppan was good also but the Wildfire grill needed some work still. Spa was under a bit of construction still but the facilities were nice. If you staying for 3-5 nights I think its a great place. I think they may have been a little under staffed at the beach/pool area, but the weather was on and off also. The minor issues should not take away from the overall experience, the people there take care of everything for you, our transportation home changed because of the tropical storm they had to rearrange everything for us there was someone from their staff at every location helping the guests in the ports and transportation we didn't have to worry about anything. Service was spectacular and they will accommodate you if they can. Rent a golf cart for a day they take care of it right at the hotel and explore the Playa Norte and check out the different locations on the Island its small so you can tour the whole island in a day no problem.
10
Aisha
10 mai 2025
·
A séjourné 3 nuits
Thoroughly enjoyed my stay here! Customer service is impeccable and I will definitely be back!
Thoroughly enjoyed my stay here! Customer service is impeccable and I will definitely be back!
10
Phillip
29 nov. 2025
·
A séjourné 6 nuits
From time of arrival, to leaving this property the property itself and the staff met and exceeded all of our expectations. Never have we stayed at a resort where the staff made sure your trip was perfect! Our butlers David and Angel-top notch! The weather was trying to act out on our departure date, and everyone at the resort stayed in communication with us and went to great lengths to ensure we made it to the mainland to make our early flight. From Raul and the wait staff near the beach and pool, to Eduardo at the coffee shop, to the excellent house cleaning staff, to the customer service relations manager, and butlers David and Angel-we were greatly taken care of. This resort gets zero complaints from us. We look forward to seeing you all again soon. Thank you dearly and keep up the amazing work.
From time of arrival, to leaving this property the property itself and the staff met and exceeded all of our expectations. Never have we stayed at a resort where the staff made sure your trip was perfect! Our butlers David and Angel-top notch! The weather was trying to act out on our departure date, and everyone at the resort stayed in communication with us and went to great lengths to ensure we made it to the mainland to make our early flight. From Raul and the wait staff near the beach and pool, to Eduardo at the coffee shop, to the excellent house cleaning staff, to the customer service relations manager, and butlers David and Angel-we were greatly taken care of. This resort gets zero complaints from us. We look forward to seeing you all again soon. Thank you dearly and keep up the amazing work.
10
Jin
21 juil. 2025
·
A séjourné 4 nuits
Love the butler service, very responsive and helpful
Love the butler service, very responsive and helpful
10
Bone
16 janv. 2024
·
A séjourné 6 nuits
A wonderful getaway in Mexico. Staff here absolutely amazing, Jennifer and Angel, the butlers with detailed assistance. Ratkit head of butlers was absolutely superb, so genuine, so kind and so caring about the property and experience. Many luxury hotels can learn a lot from this. Great food, pools and guests. Stayed 6 nights and will do it again many times. This impressions really made an impression.
A wonderful getaway in Mexico. Staff here absolutely amazing, Jennifer and Angel, the butlers with detailed assistance. Ratkit head of butlers was absolutely superb, so genuine, so kind and so caring about the property and experience. Many luxury hotels can learn a lot from this. Great food, pools and guests. Stayed 6 nights and will do it again many times. This impressions really made an impression.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre insulaire romantique et pittoresque avec des vues impressionnantes ; des voiturettes de golf facilitent l'exploration des environs. L'accès nécessite un transfert en bateau, qui a été retardé ou dépendant de la météo pour certains, et la zone semble isolée des endroits accessibles à pied.
Avis de voyageur à ce sujet
10
Tylar
4 févr. 2024
·
A séjourné 5 nuits
This hotel definitely lives up to its 5-star rating. I don't even know where to begin! Firstly, the design of the hotel is amazing. My favorite parts were the massive hotel rooms (private balcony/jacuzzi), the lobby, and the roof top deck. The staff were very attentive. The best part -every hotel guest gets their own private butler. I stayed for a week, and I had a butler 24 hours a day. They were available via text. I felt so spoiled! I used my butlers to book a golf cart, grab things from the room that I forgot, and so on. My friend's butler went to grab cold medicine from a convenience store! I've never seen such great service. It was definitely the cherry on top. There are so many pools to choose from and again -drink service was amazing. No complaints. While this is mainly a "couples hotel", I went with friends and still had a great time. We made several friends on the hotel premises! It was conveniently located to all of the tourist destinations in Isla Mujeres. Lastly -I loved the private boat that takes you to and from the hotel to the dock area near the airport (when you begin your hotel stay and when you leave). The entire staff lines up and waves hello or goodbye to you at the end of your trip. It was really special. I will definitely be coming back!
This hotel definitely lives up to its 5-star rating. I don't even know where to begin! Firstly, the design of the hotel is amazing. My favorite parts were the massive hotel rooms (private balcony/jacuzzi), the lobby, and the roof top deck. The staff were very attentive. The best part -every hotel guest gets their own private butler. I stayed for a week, and I had a butler 24 hours a day. They were available via text. I felt so spoiled! I used my butlers to book a golf cart, grab things from the room that I forgot, and so on. My friend's butler went to grab cold medicine from a convenience store! I've never seen such great service. It was definitely the cherry on top. There are so many pools to choose from and again -drink service was amazing. No complaints. While this is mainly a "couples hotel", I went with friends and still had a great time. We made several friends on the hotel premises! It was conveniently located to all of the tourist destinations in Isla Mujeres. Lastly -I loved the private boat that takes you to and from the hotel to the dock area near the airport (when you begin your hotel stay and when you leave). The entire staff lines up and waves hello or goodbye to you at the end of your trip. It was really special. I will definitely be coming back!
10
John
11 janv. 2025
·
A séjourné 4 nuits
Fantastic hotel for a couples get away. Service was great, room was comfortable, food was good. The best part though, was the views! Really enjoyed the variety of outdoor space. Whether you're looking for quiet seclusion or an upbeat environment, you can find it hear. The island itself was wonderful too!
Fantastic hotel for a couples get away. Service was great, room was comfortable, food was good. The best part though, was the views! Really enjoyed the variety of outdoor space. Whether you're looking for quiet seclusion or an upbeat environment, you can find it hear. The island itself was wonderful too!
10
Marcus
25 juil. 2023
·
A séjourné 3 nuits
This property is absolutely beautiful. If you are looking a quiet, relaxing getaway this is the place. The boat ride to the resort is the perfect beginning to your stay. Everyone we came in contact with were very friendly and made you feel like you were the only guest. We will definitely be returning soon!
This property is absolutely beautiful. If you are looking a quiet, relaxing getaway this is the place. The boat ride to the resort is the perfect beginning to your stay. Everyone we came in contact with were very friendly and made you feel like you were the only guest. We will definitely be returning soon!
10
Courtney
22 juin 2024
·
A séjourné 7 nuits
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
10
khristopher
1 déc. 2024
·
A séjourné 4 nuits
The best view on the island.
The best view on the island.
10
Yongzhi
9 sept. 2025
·
A séjourné 7 nuits
I had a wonderful stay at this property. The location was excellent—safe, quiet, dining, and comfortable transportation. The area felt welcoming and comfortable, which really added to the experience. Overall, I would highly recommend this place and would be happy to stay here again.
I had a wonderful stay at this property. The location was excellent—safe, quiet, dining, and comfortable transportation. The area felt welcoming and comfortable, which really added to the experience. Overall, I would highly recommend this place and would be happy to stay here again.
10
Eva
25 oct. 2024
·
A séjourné 2 nuits
We attended a wedding. This is the best resort we've staye at in Cancun. Service was impeccable. Angel was our "butler". He was helpful throughout the stay and arranged travel etc. The Italian restaurant was phenomental. We ate there 3 times as a matter of fact. All that being said, yes you do get what you pay for. Would I come back? Probably not because you have to take a ferry to get to the island and because of the steep price.
We attended a wedding. This is the best resort we've staye at in Cancun. Service was impeccable. Angel was our "butler". He was helpful throughout the stay and arranged travel etc. The Italian restaurant was phenomental. We ate there 3 times as a matter of fact. All that being said, yes you do get what you pay for. Would I come back? Probably not because you have to take a ferry to get to the island and because of the steep price.
10
George Kirk
29 août 2023
·
A séjourné 6 nuits
The property and location is beautiful with incredible views. Its reminds me of a cliffside boutique hotel in the Greek Islands to a certain extent. The staff and service were friendly, accommodating and helpful as most of the Secrets are, the Mexican people and their culture are just wonderful and prideful in there work. The property itself is small compared to its other Secret brand locations so the only negative for me was the number of food choices. Mercada and the Mediterrian restaurant the food was excellent, the Sake /teppan was good also but the Wildfire grill needed some work still. Spa was under a bit of construction still but the facilities were nice. If you staying for 3-5 nights I think its a great place. I think they may have been a little under staffed at the beach/pool area, but the weather was on and off also. The minor issues should not take away from the overall experience, the people there take care of everything for you, our transportation home changed because of the tropical storm they had to rearrange everything for us there was someone from their staff at every location helping the guests in the ports and transportation we didn't have to worry about anything. Service was spectacular and they will accommodate you if they can. Rent a golf cart for a day they take care of it right at the hotel and explore the Playa Norte and check out the different locations on the Island its small so you can tour the whole island in a day no problem.
The property and location is beautiful with incredible views. Its reminds me of a cliffside boutique hotel in the Greek Islands to a certain extent. The staff and service were friendly, accommodating and helpful as most of the Secrets are, the Mexican people and their culture are just wonderful and prideful in there work. The property itself is small compared to its other Secret brand locations so the only negative for me was the number of food choices. Mercada and the Mediterrian restaurant the food was excellent, the Sake /teppan was good also but the Wildfire grill needed some work still. Spa was under a bit of construction still but the facilities were nice. If you staying for 3-5 nights I think its a great place. I think they may have been a little under staffed at the beach/pool area, but the weather was on and off also. The minor issues should not take away from the overall experience, the people there take care of everything for you, our transportation home changed because of the tropical storm they had to rearrange everything for us there was someone from their staff at every location helping the guests in the ports and transportation we didn't have to worry about anything. Service was spectacular and they will accommodate you if they can. Rent a golf cart for a day they take care of it right at the hotel and explore the Playa Norte and check out the different locations on the Island its small so you can tour the whole island in a day no problem.
6
william
3 déc. 2023
·
A séjourné 2 nuits
There is no shuttle to the ferry which is actually a small catamaran. They cannot take Ruff water because we all got soaking wet and the taxi ride from the airport was $130. US we were told that the ferry was gonna leave at 12 noon and we waited an hour and 45 minutes for it to arrive to pick us up. Did not arrive at the hotels schedule docking place a hour later. had to go behind the island because of the rough seas, then take a taxi ride from there to the hotel. And come to find out our room is not ready so we had to wait another 2 1/2 hours. Our luggage was taken out of the taxis and put in an open area to where we felt like anybody could’ve walked off with it then the taxi drivers act like we owe them money so I got a little upset about that. Need to work on a bigger boat. Need to work on better transportation to make the experience better other than that the hotel did a great job and after I spent $4000 for two days I will not be back.
There is no shuttle to the ferry which is actually a small catamaran. They cannot take Ruff water because we all got soaking wet and the taxi ride from the airport was $130. US we were told that the ferry was gonna leave at 12 noon and we waited an hour and 45 minutes for it to arrive to pick us up. Did not arrive at the hotels schedule docking place a hour later. had to go behind the island because of the rough seas, then take a taxi ride from there to the hotel. And come to find out our room is not ready so we had to wait another 2 1/2 hours. Our luggage was taken out of the taxis and put in an open area to where we felt like anybody could’ve walked off with it then the taxi drivers act like we owe them money so I got a little upset about that. Need to work on a bigger boat. Need to work on better transportation to make the experience better other than that the hotel did a great job and after I spent $4000 for two days I will not be back.
10
TANA
27 août 2023
·
A séjourné 5 nuits
I have traveled a lot of places in the world and this is one of my favorites! Short trip from Dallas! Very very romantic! Quite and everyone is very accommodating. NOT a party hotel! Very upscale and very romantic. It felt like We were on the side of a mountain in Greece. I love love this hotel and definitely will be back!
I have traveled a lot of places in the world and this is one of my favorites! Short trip from Dallas! Very very romantic! Quite and everyone is very accommodating. NOT a party hotel! Very upscale and very romantic. It felt like We were on the side of a mountain in Greece. I love love this hotel and definitely will be back!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité de la nourriture est fréquemment saluée, avec des plats italiens exceptionnels, un bon choix pour une formule tout compris, des boissons haut de gamme et un café apprécié. Les critiques incluent un petit-déjeuner limité, des ouvertures de restaurants variables, un service occasionnellement lent et quelques impressions « juste correctes ».
Avis de voyageur à ce sujet
10
Mafisa
5 févr. 2025
·
A séjourné 3 nuits
Food needs upgrade
Food needs upgrade
10
Moises
18 févr. 2025
·
A séjourné 4 nuits
Very nice hotel. Service was excellent, all employees are very cordial and go beyond their means to help you in any way. Food was very good, well presented and properly balanced. have several infinity pools and a nice beach enclosure to avoid waves.
Very nice hotel. Service was excellent, all employees are very cordial and go beyond their means to help you in any way. Food was very good, well presented and properly balanced. have several infinity pools and a nice beach enclosure to avoid waves.
10
isabel
14 nov. 2024
·
A séjourné 2 nuits
The place is beautiful and quiet, nice staff and clean, unfortunately only one restaurant really good cause is not much to choose from , Italian restaurant excellent service and quality food. Manager on charge not helpful and need to learn how to improve himself to give the best possible results for guests. ( he wasn’t helpful at all ) and to mention the head butler was so nice and helpful and really on top of making sure everyone was happy and enjoying their time in the hotel , our 2 butler was very professional and super helpful, coffee staff super nice and always with a smile, cleaning staff fantastic the hotel always nice and top clean, waitress in beach area , super friendly and fantastic service
The place is beautiful and quiet, nice staff and clean, unfortunately only one restaurant really good cause is not much to choose from , Italian restaurant excellent service and quality food. Manager on charge not helpful and need to learn how to improve himself to give the best possible results for guests. ( he wasn’t helpful at all ) and to mention the head butler was so nice and helpful and really on top of making sure everyone was happy and enjoying their time in the hotel , our 2 butler was very professional and super helpful, coffee staff super nice and always with a smile, cleaning staff fantastic the hotel always nice and top clean, waitress in beach area , super friendly and fantastic service
10
Timika
20 mai 2025
·
A séjourné 5 nuits
Great resort! Food was delicious.
Great resort! Food was delicious.
10
Leslie
5 févr. 2024
·
A séjourné 3 nuits
Impression by Secrets Isla Mujures is a stunningly beautiful property with outstanding food and service. My favorite Secrets yet! Angel and Jennifer were attentive butlers and Ab and the entertainment staff led fun activities.
Impression by Secrets Isla Mujures is a stunningly beautiful property with outstanding food and service. My favorite Secrets yet! Angel and Jennifer were attentive butlers and Ab and the entertainment staff led fun activities.
6
Esther
1 mai 2024
·
A séjourné 7 nuits
Pros:Lunch and Dinner was amazing, best we have had at an all inclusive! Shoutout to Israel at SAKE and Heidi at the coffee shop! Hotel was stunning, every corner of this place was beautiful! Daytime activities were super fun! ABE and Paul were phenomenal directing the activities. Cons: They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks. This was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that. Our room would never get restocked even after asking several times. No nightime shows like the other resorts Breakfast was very limited and no breakfast buffet to fall back on so most of the time we opted to skip it
Pros:Lunch and Dinner was amazing, best we have had at an all inclusive! Shoutout to Israel at SAKE and Heidi at the coffee shop! Hotel was stunning, every corner of this place was beautiful! Daytime activities were super fun! ABE and Paul were phenomenal directing the activities. Cons: They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks. This was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that. Our room would never get restocked even after asking several times. No nightime shows like the other resorts Breakfast was very limited and no breakfast buffet to fall back on so most of the time we opted to skip it
10
Courtney
22 juin 2024
·
A séjourné 7 nuits
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
10
John Francis
1 mars 2024
·
A séjourné 3 nuits
This property is beautiful and the staff and service are excellent- Shout out to Martin our butler! The signature rooms are perfect with a hot tub and incredible shower. Really no beach but the set up around the docks are beautiful. Food was excellent (with lots of choices for an all inclusive) and absolutely top shelf liquor. Incredible sunset views. only negative is spa is waaaay overpriced.
This property is beautiful and the staff and service are excellent- Shout out to Martin our butler! The signature rooms are perfect with a hot tub and incredible shower. Really no beach but the set up around the docks are beautiful. Food was excellent (with lots of choices for an all inclusive) and absolutely top shelf liquor. Incredible sunset views. only negative is spa is waaaay overpriced.
10
Eva
25 oct. 2024
·
A séjourné 2 nuits
We attended a wedding. This is the best resort we've staye at in Cancun. Service was impeccable. Angel was our "butler". He was helpful throughout the stay and arranged travel etc. The Italian restaurant was phenomental. We ate there 3 times as a matter of fact. All that being said, yes you do get what you pay for. Would I come back? Probably not because you have to take a ferry to get to the island and because of the steep price.
We attended a wedding. This is the best resort we've staye at in Cancun. Service was impeccable. Angel was our "butler". He was helpful throughout the stay and arranged travel etc. The Italian restaurant was phenomental. We ate there 3 times as a matter of fact. All that being said, yes you do get what you pay for. Would I come back? Probably not because you have to take a ferry to get to the island and because of the steep price.
10
Desirae
26 juin 2024
·
A séjourné 3 nuits
Food excellent, service excellent and the whole experience excellent. Go see for yourself. My man And I will return to this property.
Food excellent, service excellent and the whole experience excellent. Go see for yourself. My man And I will return to this property.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Enrique
10 août 2026
·
A séjourné 2 nuits
Best hotel we ever stayed! Gorgeous property with great different activities during the day to keep you entertained. Great food, great service... Thank you for the experience
Best hotel we ever stayed! Gorgeous property with great different activities during the day to keep you entertained. Great food, great service... Thank you for the experience
10
Michael
16 juin 2026
·
A séjourné 4 nuits
Every restaurant had five star food!!
Every restaurant had five star food!!
10
mauricio octavio
10 juin 2026
·
A séjourné 3 nuits
Super hotel Su personal muy atento especialmente Rafa Matilde y Abril La calidad de comida bebida y servicio excepcional
Super hotel Su personal muy atento especialmente Rafa Matilde y Abril La calidad de comida bebida y servicio excepcional
8
Mariana
4 juin 2026
·
A séjourné 2 nuits
La atención de todo el personal fue espectacular. Sin embargo el cuarto tenía un tema importante: - No funcionaba el aire acondicionado adecuadamente Fuera de eso todo en orden, lo súper recomendaría!!
La atención de todo el personal fue espectacular. Sin embargo el cuarto tenía un tema importante: - No funcionaba el aire acondicionado adecuadamente Fuera de eso todo en orden, lo súper recomendaría!!
10
Jaime
1 juin 2026
·
A séjourné 1 nuit
We had a fantastic stay at Impressions Isla Mujeres. The resort is beautiful, the food was excellent, and the service was top-notch. A huge thank you to Lalo and especially Rafa, our butler. Rafa was the best butler we’ve ever had and made everything easy, from reservations to helping us recover a swimsuit we accidentally left behind. The staff made our celebration extra special, and we can’t wait to come back. If possible, request Rafa, he’s amazing!
We had a fantastic stay at Impressions Isla Mujeres. The resort is beautiful, the food was excellent, and the service was top-notch. A huge thank you to Lalo and especially Rafa, our butler. Rafa was the best butler we’ve ever had and made everything easy, from reservations to helping us recover a swimsuit we accidentally left behind. The staff made our celebration extra special, and we can’t wait to come back. If possible, request Rafa, he’s amazing!
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Quel est généralement le tarif des chambres à l'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive à Isla Mujeres ?
Au cours des 60 à 90 prochains jours, le tarif des chambres à l'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive à Isla Mujeres s'élève généralement à environ 1 237 $US par nuit pour deux personnes, allant de 1 013 $US à 1 729 $US aux périodes de pointe.
Quelle est la meilleure période pour visiter l'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive pour éviter l'affluence ?
Le mois le plus fréquenté à l'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive à Isla Mujeres est février ; l'affluence diminue en été et août est le mois le plus calme, vous pouvez donc vous attendre à moins de voyageurs et à une meilleure disponibilité.
Quel type d'emplacement et d'attractions à proximité l'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive propose-t-il ?
L'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive à Isla Mujeres se situe à Quintana Roo, sur la côte ouest de l'île, à proximité d'attractions telles que le parc naturel de récifs Garrafon, Punta Sur et le jardin de sculptures d'Isla Mujeres. L'emplacement de l'hôtel est idéal pour des escapades romantiques orientées plage et des séjours spa/détente.
Quel est le mois le moins cher pour séjourner à l'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive ?
Juin est le mois le moins cher pour séjourner à l'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive à Isla Mujeres, avec une moyenne d'environ 1 196 $US par nuit ; février est le mois le plus cher, avec environ 1 464 $US. Les tarifs plus bas en juin sont observés même si août est le mois le plus calme en termes d'affluence.
Comment les tarifs de l'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive se comparent-ils à ceux des autres hôtels à Isla Mujeres ?
L'établissement Impression Isla Mujeres by Secrets - Adults Only - All Inclusive a un tarif médian typique de 1 317 $US par nuit, contre environ 477 $US pour les hôtels comparables à proximité à Isla Mujeres, et il est moins cher que 0 sur 15 hôtels comparables.
Comment le prix par nuit à Impression Isla Mujeres by Secrets - Adults Only - All Inclusive, à Isla Mujeres se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Impression Isla Mujeres by Secrets - Adults Only - All Inclusive, à Isla Mujeres est de 1 207 $US par nuit pour 2 voyageurs, ce qui est habituel pour cet hôtel : il se situe à moins de 5 % de sa moyenne de 1 257 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 1 073 $US et 1 806 $US.
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 1448.0104278076171USD
- 2026-09-19: 1083.7219010559081USD
- 2026-09-20: 1304.703310748291USD
- 2026-09-21: 1044.3347315826416USD
- 2026-09-22: 1159.3746973114014USD
- 2026-09-23: 1171.6114503845215USD
- 2026-09-24: 1321.3122710998534USD
- 2026-09-25: 1316.0306744384766USD
- 2026-09-26: 1241.7631035095214USD
- 2026-09-27: 1111.487692675781USD
- 2026-09-28: 1138.2836512664794USD
- 2026-09-29: 1010.3686279266357USD
- 2026-09-30: 1035.0865732269287USD
- 2026-10-01: 1356.2510827148437USD
- 2026-10-02: 1328.214767211914USD
- 2026-10-03: 1370.7290889953613USD
- 2026-10-04: 1328.214767211914USD
- 2026-10-05: 979.8002004638671USD
- 2026-10-06: 1059.713502456665USD
- 2026-10-07: 1166.207844506836USD
- 2026-10-08: 1155.09497862854USD
- 2026-10-09: 1178.6083283386229USD
- 2026-10-10: 1349.3495682861328USD
- 2026-10-11: 1043.2742330841063USD
- 2026-10-12: 1365.4045787475586USD
- 2026-10-13: 1085.8643548461914USD
- 2026-10-14: 1094.7589669555664USD
- 2026-10-15: 1094.7589669555664USD
- 2026-10-16: 1255.4674030700683USD
- 2026-10-17: 1087.8229533691406USD
- 2026-10-18: 1085.8643548461914USD
- 2026-10-19: 1109.8646194976807USD
- 2026-10-20: 1186.3559135742187USD
- 2026-10-21: 1251.354149835205USD
- 2026-10-22: 1094.7589669555664USD
- 2026-10-23: 1141.341945501709USD
- 2026-10-24: 1139.4482783203125USD
- 2026-10-25: 1094.7589669555664USD
- 2026-10-26: 1136.7081196105955USD
- 2026-10-27: 1124.0180391906738USD
- 2026-10-28: 1124.0180391906738USD
- 2026-10-29: 1143.110377935791USD
- 2026-10-30: 1236.5746265258788USD
- 2026-10-31: 1147.7477799591063USD
- 2026-11-01: 1485.374137536621USD
- 2026-11-02: 1441.2041366638182USD
- 2026-11-03: 1615.1463655334471USD
- 2026-11-04: 1277.434952105713USD
- 2026-11-05: 1646.872408026123USD
- 2026-11-06: 1414.81256149292USD
- 2026-11-07: 1410.5059166381834USD
- 2026-11-08: 1406.3001046875USD
- 2026-11-09: 1410.5059166381834USD
- 2026-11-10: 1615.1463655334471USD
- 2026-11-11: 1613.8153431518554USD
- 2026-11-12: 1770.8340522766111USD
- 2026-11-13: 1278.092399468994USD
- 2026-11-14: 1843.1376955444334USD
- 2026-11-15: 1550.5252359191893USD
- 2026-11-16: 1441.2041366638182USD
- 2026-11-17: 1160.5541197357177USD
- 2026-11-18: 1445.9080827941893USD
Le transfert jusqu’à l’hébergement se fait par bateau. Pour organiser votre transfert, veuillez contacter l’hébergement au moins 72 heures avant votre voyage, au moyen des coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Veuillez noter que cet hébergement est accessible en bateau depuis Marina Hacienda del Mar, Carretera, Carr. à Punta Sam, Puerto Juarez, 77500 Cancún. Vous devez contacter l’hébergement au moins 48 heures à l’avance et indiquer les détails de votre vol ou de votre itinéraire afin d’organiser le transfert en bateau. Vous devez organiser vous-même votre transport jusqu’au port.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Piscine accessible de 07 h 00 à 20 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions et accès aux chambres possible à l'aide d'un appareil mobile.
- Animaux de compagnie : 1500 MXN par animal et par jour
- Les animaux d'assistance ne sont soumis à aucuns frais.
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Location de vélos
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Plage privée
Plage (à proximité)
Plongée
Cyclisme
Piscine extérieure
Piscine extérieure chauffée
Musique live
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Mobilier d'extérieur
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Bar de la piscine
Petit-déjeuner en chambre
Chambres hypoallergéniques
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Navette aéroport
Connexion Internet
Wi-fi gratuit