B&B Hotel Konstanz

Unfortunately, my experience at B&B HOTEL Konstanz was very disappointing. One of the biggest problems was the obvious lack of basic resources. There did not seem to be enough towels available, and the overall organization gave the impression that the hotel was struggling to keep up with even basic operational requirements. The gentleman at reception appeared completely overwhelmed and, in my experience, was not able to deal with the situation in a professional or effective manner. Communication and handling of issues were frustrating and left a very poor impression. The breakfast staff deserves a completely different assessment. The female staff member was friendly, hardworking and clearly doing her best. Unfortunately, she seemed to be fighting a losing battle alone because there simply did not appear to be enough resources or support. During breakfast, basic things were repeatedly missing, including enough glasses, refill of the buffet is slow, as you can expect if one is working alone when the hotel in nearly at capacity. Overall, the impression was that the problems are not primarily with individual employees, but with the way the hotel is being managed and organized. When staff are clearly trying their best but lack the necessary resources and support, the responsibility ultimately lies with management.

We spent a week traveling Switzerland. Pros are that it has air conditioning and the facilities are mostly up to date so stay was decent: the hotel was a good distance with ready public transport to the old city. the cons are that you apparently have to reserve parking in advance (not available on the hotels website so please call) if not you cannot park in their garage; there was parking about 5 min car ride. Also the staff member that was supporting us was visibly drinking beers during check in hours.

It was OK for a night. Breakfast was good, but could have been set up better as it was busy, so condensed and long queues.

Great location. However I got sick and had to extend my stay for my spouse. The hotel did not want to keep us in the same room! So all our stuff had to be relocated to an other room. Also our parking spot had to be evacuated. So unfortunately a very inflexible management ! Otherwise ok.

Airconditioning, perfect for hot days