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Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

147 $

/ Nacht

Ø-Preis September

Hotel Casa Tortuga Tulum - Cenotes Park Inclusive - Image 1

Hotel Casa Tortuga Tulum - Cenotes Park Inclusive - Zimmer

Hotel Casa Tortuga Tulum - Cenotes Park Inclusive - Zimmer

Hotel Casa Tortuga Tulum - Cenotes Park Inclusive - Ausblick vom Zimmer

Hotel Casa Tortuga Tulum - Cenotes Park Inclusive - Rezeption

Preise für Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen

147 $

/ Nacht

Ø-Preis September

Monatliche Durchschnittspreise

In Hotel Casa Tortuga Tulum - Cenotes Park Inclusive liegt der Preis pro Nacht im günstigsten Monat (Oktober) durchschnittlich bei 73 $ und im teuersten Monat (Juli) bei 154 $, basierend auf den letzten 12 Monaten.

Durchschnittlicher Preis pro Nacht in Hotel Casa Tortuga Tulum - Cenotes Park Inclusive nach Monat, letzte 12 Monate (USD)
Monat	Durchschnittspreis
Januar	150 $
Februar	134 $
März	142 $
April	91 $
Mai	94 $
Juni	113 $
Juli	154 $
August	75 $
September	147 $
Oktober	73 $
November	113 $
Dezember	101 $

Am teuersten: Juli (ca. 154 $)

Am günstigsten: Oktober (ca. 73 $)

Über diese Unterkunft

2 Außenpools lassen ebenso keine Langweile aufkommen wie: Wasserpark (kostenlos).

Standort

Carretera Federal Km 239, Ejido Jacinto Pat, Tulum, Bundesstaat Quintana Roo, Mexiko

LabnaHa Ecopark Adventures (Naturschutzgebiet) (0.2 Meilen)

Maya Adrenaline (0.2 Meilen)

Cenotes Labnaha (0.3 Meilen)

Cenote Tortugas (0.4 Meilen)

Jaguar Park (1.5 Meilen)

Yax-Muul (1.5 Meilen)

Weitere Informationen zum Ort

Zimmeroptionen

12

Basic-Studio

Zimmerdetails

1 Großes Doppelbett

Anzahl Schlafplätze 2

269 ft²

Balkon

Klimaanlage

WLAN (kostenlos)

Kochnische

11

Superior-Doppelzimmer, 1 King-Bett, Poolblick

Zimmerdetails

1 Großes Doppelbett

Anzahl Schlafplätze 2

Balkon

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

14

Superior-Vierbettzimmer, 2 Doppelbetten, Poolblick

Zimmerdetails

2 Französische Doppelbetten

Anzahl Schlafplätze 4

431 ft²

Balkon

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

11

Classic-Doppelzimmer, 1 King-Bett, Poolblick

Zimmerdetails

1 Großes Doppelbett

Anzahl Schlafplätze 2

323 ft²

Balkon

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

15

Superior-Suite, Poolblick

Zimmerdetails

1 Großes Doppelbett

und

1 Schlafsofa

Anzahl Schlafplätze 3

807 ft²

Balkon

Klimaanlage

WLAN (kostenlos)

Separates Wohnzimmer

15

Familien-Suite, Poolblick

Zimmerdetails

1 Großes Doppelbett

,

2 Französische Doppelbetten

und

1 Schlafsofa

Anzahl Schlafplätze 6

1615 ft²

Balkon

Klimaanlage

WLAN (kostenlos)

Separates Wohnzimmer

Gästebewertungen zu Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

8.6

Fantastisch

Basierend auf 942 verifizierten Bewertungen

Was Gäste sagen

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Im Hotel Casa Tortuga Tulum - Cenotes Park Inclusive loben Gäste oft den inkludierten Zugang zu den Cenoten und die friedliche Dschungelumgebung in der Nähe von Tulum, während sie die abgelegene Lage und die begrenzten späten Essensmöglichkeiten hervorheben, die eine gute Planung der Anreise und der Mahlzeiten erfordern.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

Was Gäste sagen

Im Hotel Casa Tortuga Tulum - Cenotes Park Inclusive loben Gäste oft den inkludierten Zugang zu den Cenoten und die friedliche Dschungelumgebung in der Nähe von Tulum, während sie die abgelegene Lage und die begrenzten späten Essensmöglichkeiten hervorheben, die eine gute Planung der Anreise und der Mahlzeiten erfordern.

Die Zimmer sind im Allgemeinen geräumig und ruhig, aber mehrere Bewertungen erwähnen Probleme mit Schlössern, Warmwasser, WLAN und Mücken. Das Feedback zur Sauberkeit ist gemischt, von makellos sauberen Unterkünften bis hin zu Beschwerden über verunreinigte Bettwäsche und staubige Bereiche. Viele beschreiben das Personal als freundlich und hilfsbereit, obwohl die Verfügbarkeit und Kommunikation an der Rezeption nach Stunden eingeschränkt sein können. Insgesamt eignet es sich für Reisende, die Natur und Aktivitäten vor Ort gegenüber umfassendem Service bevorzugen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Der eingeschlossene Zugang zu den hoteleigenen Cenoten und Aktivitäten ist ein Highlight. Der Pool wird allgemein geschätzt, wobei eine Bewertung jedoch meldete, dass er zu schmutzig zum Benutzen sei.

Ähnliche Gästebewertungen

10

Cesar

26. Apr. 2025

·

Aufenthalt am 1 Nacht

Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.

Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.

10

José Antonio

23. Mai 2025

·

Aufenthalt am 1 Nacht

Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.

Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.

2

Ashley

17. Okt. 2025

·

Aufenthalt am 5 Nächte

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

10

Katie

1. Jan. 2026

·

Aufenthalt am 3 Nächte

New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.

New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.

10

Kevin

3. März 2024

·

Aufenthalt am 2 Nächte

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.

10

Julieta

31. Mai 2025

·

Aufenthalt am 1 Nacht

Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.

Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.

8

Oury Dal

13. März 2024

·

Aufenthalt am 1 Nacht

Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.

Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.

10

Eduardo Jorge

5. Aug. 2023

·

Aufenthalt am 1 Nacht

Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.

Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.

10

Katya

8. Juni 2024

·

Aufenthalt am 1 Nacht

Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .

Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .

10

LeChat

25. Aug. 2025

·

Aufenthalt am 3 Nächte

Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.

Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Reinigung

Das Feedback ist unterschiedlich: Einige Gäste fanden die Zimmer sehr sauber, während andere von verunreinigter Bettwäsche, Schädlingen und staubigen Bereichen berichteten. Eine Bewertung erwähnte auch einen schmutzigen Pool.

Ähnliche Gästebewertungen

10

José Antonio

23. Mai 2025

·

Aufenthalt am 1 Nacht

Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.

Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.

2

Ashley

17. Okt. 2025

·

Aufenthalt am 5 Nächte

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

8

Lizbeth Cortes

11. Aug. 2025

·

Aufenthalt am 8 Nächte

Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.

Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.

6

Luis

31. März 2022

·

Aufenthalt am 1 Nacht

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.

6

Diana

1. Nov. 2023

·

Aufenthalt am 4 Nächte

Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.

Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.

10

Phillip

7. Juni 2025

·

Aufenthalt am 2 Nächte

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.

10

MARICRUZ

23. Mai 2025

·

Aufenthalt am 5 Nächte

Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!

Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Viele beschreiben die Zimmer als geräumig, ruhig und komfortabel. Mehrere Bewertungen erwähnen jedoch Wartungs- und Ausstattungsprobleme, darunter defekte Schlösser, intermittierendes Warmwasser, schwaches oder nicht funktionierendes WLAN, anfängliche Hitze bevor die Klimaanlage kühlte und Mücken im Zimmer.

Ähnliche Gästebewertungen

10

Ericka

13. Juli 2023

·

Aufenthalt am 3 Nächte

Beautiful place and the rooms are amazing!

Beautiful place and the rooms are amazing!

2

Ashley

17. Okt. 2025

·

Aufenthalt am 5 Nächte

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

10

Katie

1. Jan. 2026

·

Aufenthalt am 3 Nächte

New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.

New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.

6

Luis

31. März 2022

·

Aufenthalt am 1 Nacht

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.

10

Silvia

22. März 2022

·

Aufenthalt am 1 Nacht

I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.

I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.

6

Diana

1. Nov. 2023

·

Aufenthalt am 4 Nächte

Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.

Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.

2

Kendra

15. Juli 2025

·

Aufenthalt am 1 Nacht

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.

2

Sunil

18. Aug. 2025

·

Aufenthalt am 2 Nächte

Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel

Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel

10

Phillip

7. Juni 2025

·

Aufenthalt am 2 Nächte

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.

10

LeChat

25. Aug. 2025

·

Aufenthalt am 3 Nächte

Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.

Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Dienstleistung

Das Personal wird häufig als freundlich und hilfsbereit beschrieben. Dennoch berichten Gäste von eingeschränkter Verfügbarkeit an der Rezeption nach Stunden, Kommunikations- oder Sprachschwierigkeiten und Schwierigkeiten, das Personal bei Problemen zu erreichen.

Ähnliche Gästebewertungen

10

Gicel

19. Juli 2025

·

Aufenthalt am 3 Nächte

This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!

This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!

2

Ashley

17. Okt. 2025

·

Aufenthalt am 5 Nächte

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

10

Katie

1. Jan. 2026

·

Aufenthalt am 3 Nächte

New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.

New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.

8

Lizbeth Cortes

11. Aug. 2025

·

Aufenthalt am 8 Nächte

Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.

Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.

2

Kendra

15. Juli 2025

·

Aufenthalt am 1 Nacht

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.

10

Kevin

3. März 2024

·

Aufenthalt am 2 Nächte

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.

2

Sunil

18. Aug. 2025

·

Aufenthalt am 2 Nächte

Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel

Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel

10

ROBERTO VALENCIA

16. Juli 2025

·

Aufenthalt am 3 Nächte

EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.

EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.

10

MARICRUZ

23. Mai 2025

·

Aufenthalt am 5 Nächte

Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!

Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!

10

Katya

8. Juni 2024

·

Aufenthalt am 1 Nacht

Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .

Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Gelegen in einem ruhigen Dschungelgebiet, eine kurze Fahrt von Tulum und in der Nähe von Xel‑Ha entfernt, mit einfachem Zugang zu den hoteleigenen Cenoten. Die Lage wirkt abgelegen, mit wenigen nahegelegenen Restaurants und Berichten, dass Taxis Schwierigkeiten haben, die Unterkunft zu finden.

Ähnliche Gästebewertungen

10

Cesar

26. Apr. 2025

·

Aufenthalt am 1 Nacht

Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.

Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.

2

Johan

3. Jan. 2026

·

Aufenthalt am 2 Nächte

The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.

The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.

10

dolores

15. Aug. 2025

·

Aufenthalt am 2 Nächte

Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio

Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio

6

Monica

5. Juli 2024

·

Aufenthalt am 2 Nächte

Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.

Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.

6

Luis

31. März 2022

·

Aufenthalt am 1 Nacht

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.

2

Kendra

15. Juli 2025

·

Aufenthalt am 1 Nacht

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.

10

Kevin

3. März 2024

·

Aufenthalt am 2 Nächte

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.

10

Julieta

31. Mai 2025

·

Aufenthalt am 1 Nacht

Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.

Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.

10

Eduardo Jorge

5. Aug. 2023

·

Aufenthalt am 1 Nacht

Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.

Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.

10

Phillip

7. Juni 2025

·

Aufenthalt am 2 Nächte

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Gastronomie

Die Verpflegung ist sehr begrenzt: Die Optionen vor Ort schließen früh, in der Nähe gibt es wenige Auswahlmöglichkeiten, das Frühstück kann spät beginnen und Reservierungen erforderlich sein. Mehrere Gäste blieben hungrig oder mussten nach Tulum fahren, um etwas zu essen zu bekommen.

Ähnliche Gästebewertungen

2

Johan

3. Jan. 2026

·

Aufenthalt am 2 Nächte

The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.

The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.

6

Monica

5. Juli 2024

·

Aufenthalt am 2 Nächte

Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.

Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.

10

Fabiola

11. Juli 2023

·

Aufenthalt am 1 Nacht

Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan

Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan

2

Ashley

17. Okt. 2025

·

Aufenthalt am 5 Nächte

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

6

Luis

31. März 2022

·

Aufenthalt am 1 Nacht

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.

Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.

2

Kendra

15. Juli 2025

·

Aufenthalt am 1 Nacht

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

8

Adina

1. Juni 2026

·

Aufenthalt am 1 Nacht

Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.

Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.

8

Rosa

30. März 2026

·

Aufenthalt am 2 Nächte

No. We don't have time

No. We don't have time

10

Ruben

17. März 2026

·

Aufenthalt am 2 Nächte

Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi

Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi

8

Thomas

10. März 2026

·

Aufenthalt am 1 Nacht

Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.

Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.

2

Aleksandr

3. März 2026

·

Aufenthalt am 5 Nächte

I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som

I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som

Richtlinien der Unterkunft

Check-in-Anleitungen

Alles, was Sie wissen müssen, um problemlos einchecken zu können.

Check-in

Check-out

Von 15:00 bis 23:00

Vor 11:00

Gut zu wissen

Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.

Optionale Extras

Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.

Haben Sie eine Frage?

Sofortige KI-Antworten basieren auf den Informationen des Hotels.

Preise für kommende Reisedaten

September 2026

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $676
20 $676	21 $104	22 $104	23 $104	24 $104	25 $104	26 $105
27 $104	28 $107	29 $183	30 $183

Oktober 2026

Günstiger

Teurer

Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.

Preise in USD für 2 Gäste, täglich aktualisiert.

2026-09-19: 675.5508503967285USD
2026-09-20: 675.5508503967285USD
2026-09-21: 103.52369149322509USD
2026-09-22: 104.22999785232543USD
2026-09-23: 104.22999785232543USD
2026-09-24: 104.13972263565063USD
2026-09-25: 104.01704362564087USD
2026-09-26: 104.68978140640257USD
2026-09-27: 104.13972263565063USD
2026-09-28: 107.40436102523803USD
2026-09-29: 182.51955056610106USD
2026-09-30: 182.51955056610106USD
2026-10-01: 218.28999293518063USD
2026-10-02: 218.28999293518063USD
2026-10-03: 104.22999785232543USD
2026-10-04: 105.80999805755614USD
2026-10-05: 182.51955056610106USD
2026-10-06: 104.22999785232543USD
2026-10-07: 218.28999293518063USD
2026-10-08: 124.0999951675415USD
2026-10-09: 218.28999293518063USD
2026-10-10: 104.22999785232543USD
2026-10-11: 191.94199565429687USD
2026-10-12: 111.59287535171508USD
2026-10-13: 141.74358914718627USD
2026-10-14: 141.58999516677855USD
2026-10-15: 112.19040130081176USD
2026-10-16: 142.46160466079712USD
2026-10-17: 141.74358914718627USD
2026-10-18: 129.0453745285034USD
2026-10-19: 192.79572175750732USD
2026-10-20: 191.66162402191162USD
2026-10-21: 191.38608668518066USD
2026-10-22: 192.83157611694335USD
2026-10-23: 192.83157611694335USD
2026-10-24: 124.47657979278564USD
2026-10-25: 107.78793436050414USD
2026-10-26: 192.96625328826903USD
2026-10-27: 192.83157611694335USD
2026-10-28: 112.75350916671752USD
2026-10-29: 192.79572175750732USD
2026-10-30: 146.2517274848938USD
2026-10-31: 191.83786562652585USD
2026-11-01: 141.59346324844358USD
2026-11-02: 193.59656837310789USD
2026-11-03: 146.87979181976317USD
2026-11-04: NO DATA
2026-11-05: 192.83157611694335USD
2026-11-06: 146.2517274848938USD
2026-11-07: 192.96625328826903USD
2026-11-08: 141.58999516677855USD
2026-11-09: 192.83157611694335USD
2026-11-10: 146.18277746734617USD
2026-11-11: NO DATA
2026-11-12: 192.83157611694335USD
2026-11-13: 107.03765517807007USD
2026-11-14: 141.6364989891052USD
2026-11-15: 192.96625328826903USD
2026-11-16: 204.712313092041USD
2026-11-17: 192.96625328826903USD
2026-11-18: 195.06389971313476USD
2026-11-19: 192.83157611694335USD

Die Rezeption ist täglich von 09:00 Uhr bis 23:00 Uhr besetzt. Bitte setz dich im Voraus mit der Unterkunft in Verbindung, wenn du eine Anreise nach 23:00 Uhr planst. Die Rezeption ist zu bestimmten Zeiten besetzt. In der Unterkunft gelten von 22:00 Uhr bis 09:00 Uhr Ruhezeiten. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.

Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.

Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
Bargeldlose Transaktionen sind verfügbar
Partys oder Gruppenveranstaltungen sind auf dem Gelände der Unterkunft streng verboten.
Geräuschfreie Zimmer können nicht garantiert werden
Diese Unterkunft ist mit Sicherheitseinrichtungen wie Außenbeleuchtung ausgestattet
Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.

Der Pool ist von 09:00 Uhr bis 22:00 Uhr geöffnet.
Ein Kind bis 2 Jahre kann im Zimmer der Eltern oder Erziehungsberechtigten kostenlos übernachten, wenn keine zusätzlichen Bettwaren angefordert werden.
Nur angemeldete Gäste erhalten Zugang zu den Zimmern.
In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
Kontaktloser Check-out ist verfügbar.
In dieser Unterkunft sind Gäste jeglicher sexuellen Orientierung und Geschlechtsidentität willkommen (LGBTQ+-freundlich).

Aufpreis für das nach Wunsch zubereitete Frühstück: ca. 350 MXN für Erwachsene und ca. 350 MXN für Kinder

Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.