Holiday Inn Express & Suites Southgate - Detroit Area by IHG

The staff was very friendly and welcoming. The property felt safe. I was a little bummed that the fitness center was down but other than that we enjoyed our quick stay.

Was a pleasent stay although the pool was closed for maintenance.

Shuttle took an hour but aside from that I enjoyed my little 2 day stay.

Traveled with a group. Listing needs to be updated, there was no second pool. The heat was not turned on in the pool until we got there and no hot tub. Expedia misrepresented this property in the add, the front desk girl said the shut down the other hotel about 3 years ago with the big pool and hot tub. Not only did they have a problem finding my reservation and wanted me to pay for another room which I refused to do so on the phone with customer service which finally was found. So after the hot tub and pool issue I had to spend time on the phone finding my reservation I just wanted to cancel and go to a different hotel but couldn’t it was too late now. So disappointed!! 😡

The room was clean, the bed comfortable and the staff professionally kind and helpful. The breakfast was good and included eggs, sausage, biscuits, gravy and the standard hot oatmeal, cold cereals and juice. The coffee was great. The airport transportation went as scheduled . Property was clean.

The room was decent but a few of the lights in the room did not work. My main disappointment though was that I chose this hotel/location based on good recent reviews. I took my children here completely and solely so they could swim. Upon arrival when I asked about pool hours I was told the pool heater was broken and had been for a few days. Clearly this was very frustrating as again, was the only reason we came. The woman at the front began nice enough but when I expressed my frustration at this inconvenience, she began to seem irritated and basically told me there is nothing she could offer since I booked through expedia and not through Holiday Inn. While I know it is obviously not her fault personally and was not blaming her, I was made to feel like I had done something wrong by booking through a 3rd party, and was told expedia is responsible for any updates and/or refunds/discounts. The children swam but were so cold that teeth were chattering and they didn't last long and were ultimately disappointed. Really hoping that expedia finds a way to rectify the situation as I am less than thrilled that I seemingly had no choice and am now out the money for a mediocre stay. The heater in the room also seemed to not be working properly.thurned it down several times but it remained overly warm.

Staff was incredibly nice, helpful, friendly, always smiling and making sure we had a comfortable time. Thanks! Shuttle drivers are all nice as well.

Everything, including staff, were great. However, the pool was not clean ...and the water was freezing.

Very clean and super comfortable beds. Housekeeping is responsive and thorough, considerate of our weird hours. The workout room smells strongly of plastic, so it needs to be aired out or prop open the door to the hallway. No yoga mats, but there’s a 2” mat that can be used in a pinch. Breakfast is wonderful until the hot items sit out for >6 mins. Sip coffee/juice until you see the fresh tray of eggs being brought out. Great central location. Enjoyed our stay immensely!

Disappointed that the fitness room was not available. But the pool was nice. Better than average breakfast.

This hotel is in a good, central location. Front desk staff upon check-in (only staff interaction we had) was excellent. Friendly and efficient. The room was not clean. It wasn't disgusting, but it was definitely not clean. The room had two couches that were covered in what I assume were crumbs and pet hair. The blackout blinds would not close all the way (see picture). We had previously stayed at the hotel right next door which was over $50 less per night and was much more clean and comfortable.

Super clean and fresh, I love the bed and bathroom, breakfast was super busy, lots of choices! Definitely back always

Room was clean, staff was very friendly, and we really enjoyed the breakfast. It was great experience will be staying there again.

Horrible mildew smell in room. We asked to switch rooms and was told they were sold out. Would not stay again.

Was close to the mall however I notice a slight musty smell in the hallway

The room smelled so musty and moldy. It hit you like a ton of bricks!! I couldn’t stay in the room because it smelled so badly.

We need to pay for the pure water. And there is some black thing on the toiler when I came into my room.

Pull out bed was dirty. Chip crumbs or something. When I opened the mattress it was very dirty. Came to the conclusion that it what granola bar crumbs….. at least I hope! I had to convince my son it was otherwise he was refusing to sleep on it. That was our only issue. Overall, a nice stay!

The window shade did not work. That meant 3 bright lights from the building next to it. Also the carpet was very stained and dirty. Thankfully i had my slippers with me !

The bed was clean and comfortable. The furniture in the room was a bit worse for wear. Had to keep my socks on as the floor was a bit dirty. Could probably use a good carpet clean. Overall solid stay

Location was great! Lots to do in the area or go to Detroit. Room was clean! Loved the soft King Size Bed!! Lemon water in the lobby was appreciated!! A way to block outside lights would be nice.

Excellent breakfast and nice, big, clean rooms. Water pressure in shower not that good.

New and nice, spacious rooms.

The rooms are spacious however the industrial washer makes the rooms shake like a frieght train.

Queen size beds with a pull out sofa was a perfect fit for my family of 4. So nice that they offered a soft & firm pillow for each person too! Loved the fact our room had lots of outlets for appliances & charging, especially by the full-length mirror!

Where to start!?! Extra $150 hold that's not disclosed during booking. Our room blinds fell off picture below and couldn't reopen the blackout curtains because the track was stuck. The bathroom sink was dirty and when house keeping came to the room while we were out all they did was make up the bed, nevermind the blind on the floor or the dirty. Staff nor management provided any correction to these issues.

The tv didn't work, keep losimg signal. Outside door doesn't lock, anybody can walk in at anytime.

Room was clean, spacious and comfortable. Great property.

The window shade did not work. That meant 3 bright lights from the building next to it. Also the carpet was very stained and dirty. Thankfully i had my slippers with me !

My only complaint is the water pressure in the shower..

The property was in a convenient location. The check-in process was excellent and the staff demonstrated professionalism and courtesy.

I did not at all like that there was no luggage cart at checkin. Man at desk didn't care. Garbage in front of elevator not collected. Beds ok. AC very hard to control.

Room was clean, staff was very friendly, and we really enjoyed the breakfast. It was great experience will be staying there again.

It was awesome because of Brittney Will stay there again if she never leaves she was great

Brittany went above the standard for customer service and made our stay the best it could be. Thank you Brittany.

Sam who works the front desk has been so helpful and kind to me!

Staff was incredibly nice, helpful, friendly, always smiling and making sure we had a comfortable time. Thanks! Shuttle drivers are all nice as well.

Staff, room and overall property are excellent

Front desk clerk was superb. Makes customer feel important and special. Very clean and comfortable.

Very nice place to stay. Check in was great, and they went above and beyond meeting our needs.

The property was in a convenient location. The check-in process was excellent and the staff demonstrated professionalism and courtesy.

Away from the main street so you dont hear a lot of traffic.

We stayed here for the Michigan vs Texas football game. It was a 35 minute drive to Ann Arbor so I wouldn't recommend it for that. The property and our room was clean and the staff was great for the limited interaction we had. The ATM was out of money, so that was inconvenient. We were not able to take advantage of the breakfast since they didn't start until 7am on weekends. In the area/community around the property there are a lot of empty buildings/businesses.

Nice, well decorated. Amazing breakfast and coffee. Bit isolated for any walk to a bar or restaurant but that makes it quiet yet convenient

We had a positive stay and were close to the airport!

Room was clean, staff was excellent. Curtains were shabby but functioned well. Bed was comfortable. Area was not great for walking around.

Great place to stay will stay again. Close to restaurants and shopping

Hotel is far enough so that you do not hear any noise from the highway but the highway is still conveniently close by. Very clean and comfortable. Recommend if staying in the area.

New hotel in great condition, located in a nice and safe area right off the expressway. Breakfast was good but missing a yogurt selection other hotels have.

Staff was lovely- the area aoubd the hotel was a bit scary- old hotels being torn down. Empty parking lots. Just a little uncomfortable as a woman traveling alone. The hotel stay itself was perfectly fine.

We stayed here for the Michigan vs Texas football game. It was a 35 minute drive to Ann Arbor so I wouldn't recommend it for that. The property and our room was clean and the staff was great for the limited interaction we had. The ATM was out of money, so that was inconvenient. We were not able to take advantage of the breakfast since they didn't start until 7am on weekends. In the area/community around the property there are a lot of empty buildings/businesses.

Super clean and fresh, I love the bed and bathroom, breakfast was super busy, lots of choices! Definitely back always

Room was clean, staff was very friendly, and we really enjoyed the breakfast. It was great experience will be staying there again.

This property is well maintained. The whole place smells fresh like a day spa--There is a really nice lounging area in the back w/grill and all! The staff is friendly and efficient. The guest room was clean and comfortable. The breakfast was so delicious and full of variety. (There were tasty sausages for meat eaters) I left there so relaxed & refreshed!

Overall a good stay. The lady that checked us in was extremely nice and welcoming. The water pressure in the shower was weak, but was not that big of a deal. The room, towels, and bedding were all clean. The breakfast tasted good, but they kept running out of food for all the guests, so get down there early!

Breakfast was hot and dining area spotless.

Stay wasn’t terrible. We were there for the Michigan/OSU game. Bed was comfortable and breakfast was ok. Not that it was bad, but the pancake machine needed attention to be refilled.

The room was clean, the bed comfortable and the staff professionally kind and helpful. The breakfast was good and included eggs, sausage, biscuits, gravy and the standard hot oatmeal, cold cereals and juice. The coffee was great. The airport transportation went as scheduled . Property was clean.

The rooms were great. Was promised hot breakfast and there was not i was very disappointed

Convenient. Good breakfast.