麥加艾爾瑪卡姆瑞士酒店

The property is very nice. It’s near haram. The staff are very, very helpful. specially, room service The buffet it’s OK, but you can get more options outside for less Price The worst thing is the elevators they need to sell the problem of having more elevators

Lifts could get crowded at prayer times

Easy access to the Haram. Better than all the clock tower hotel elevators and readily available. Would stay here again.

Convenience to Haram is for sure but getting taxi rides is horrible, security staff is not trained or not understanding

The Lifts from the Hotel to al Haram are not all functioning and are less compared to other property in the same tower.

Separate elevators than the main clock tower, but also connected to the main clock tower so you have both options. The separate exits are roughly a 5-7 minute walk straight to King Fahd Gate which is very convenient. Breakfast buffet is also very very good.

Great location. A little difficult to find when driving but very walkable once you’re there.

Great property and great location. I enjoyed the ability to access the hotel lobby via the escalators as well as the elevator VS other hotels at the Clock tower where the only access is the elevator (long wait).

Nice hotel but it takes a very long time to get to and from the hotel to the haram due to the slowness of the elevators and the need for multiple elevators to get out.

Elevator service was terrible To reach hotel was annoying

Very clean

All together excellent and well maintained. Very walkable to Kaaba--the main reason why we stayed. However, there was a heavy chain smoker on our floor, evident by the constant cigarette smell in the lobby and hallways. I complained to the front desk twice, but the smell persisted :( We were not informed on the RSVP that this was a smoking floor--if there is such a thing at this hotel.

For a Five star hotel left a lot to be desired. Decor is dated which is fine but there seemed to be a damp smell in the room. Which made the stay a little uncomfortable. However, by far the biggest peeve is the fact that we had to stand in line for nearly two hours at reception to check in!!!!

Great location, excellent service from the staff, clean rooms and the overall facility.

Very clean

The room that was given to me was clean but had a very strong odor. It’s smelled like mold. I asked for a different room that was the same. It felt like the furniture the doors the carpet all carried the mold smell. Needs upgrading updating.

Rummet luktar (heltäckande mattan stinker) madrassen obekväm Kunderna är gamla och även täcken Ljud isoleringen från korridoren är dålig Toaletten ofräsch och hade ingen vatten Vi berättade för receptionen men då skulle vi vara i rummet om de skulle fixa det (vi kom inte för att stanna i rummet medan de skulle åtgärda fel)

I reservation Kabaa viwe but unfortunately There is no viwe clear becuase the room windows not clean from outside Weast money

La chambre est spacieuse, mais les vitres sont très sales, noires.. Il la bouteille de gel douche était vide, malheureusement je l'ai découvert au mome t de prendre la douche! Pas de machine à café, bruit des ascenseurs affreux

Konum olarak iyi, oda konforu; klimalardan gelen nemli hava kokusu beni çok rahatsız etti ama sonradan wc deki aspiratörü acınca sürekli biraz düzeldi ama genel olarak bu durum bu fiyat bir hotelde olmamlı, kahvaltı-Akşam yemeği; orta iyi, beklentiniz çok yüksek olmasın verdiğiniz parayı düşünerek

Doesn't give you luxury room vibes,very old furniture, old smelly carpit, have to change multiple elevators from place a to b,

Bathroom very tiny shower no curtain

Didn't get the room that I was promised i.e Room withHaram view.

Shower needs a door not a curtain

With Haram view from the room and prayers can be heard on the speaker this is the best hotel I've stayed in. Shopping centre underground is very good with food courts shops and museum of the Prophet biography.

We paid for a king bed but they gave us 2 twin beds. They said, they don't have king beds available even i paid and booked a king bed. My dtay was very u comfortable, couldn't sleep . They started maintenance and remodeling every day early morning hours. Terrible experience

Voisins de chambre bruyans

We had a lovely stay there, highly recommended. It’s very close yo AlHaram, the only downside is you’ll need to change lifts and it can be a bit slow. We booked twin room with partial Kaaba view and it was comfortable, clean and the view to AlKaaba was great. The bathroom is small and needs an upgrade but we could live with it. The staff were excellent, very professional and courteous - special shoutout to the lady who checked us in - can’t remember her name- and the breakfast staff especially the gentleman at the “fool/fave beans”station and Safwan for making our stay extra special

Hotel is mooi restaurant is wat verouderd en erna toelopen kost veel tijd. Om naar haram te gaan moet je paar minuten lopen. Via de clocktower ben je10 min verder omdat de liften chaotisch zijn. Maar ik had een mooie uitzicht op de kaaba. Personeel was aardig behulpzaam

Amazing service and nice housekeeping staff checking in every day of our stay. The room was spacious with a great view. Booked a 2nd stay here because of the 10/10 service

I stay 4 nights but from start to check out the services of reception staff and duty manager attitude were not good, they waste lot of time of the people. They need proper training to know how to treat pilgrims.

Great and professional staff. Clean rooms and amazing food service

We had a terrible experience checking in. With a booking of 2 rooms, upon check in only 1 room was available and second room was cancelled for no valid reason. We were in the lobby for over 7 hours with exhaustion and tired kids. Thank you to hotels.com which were very helpful but the hotel was not accepting to receive their calls so we felt lost. At the end we had to book a new second room with higher price because original room type was not available.

Check in staff need to be trained well. Even the manager doesnt know how to communicate with visitors

I was unable to check in my room till 7:30 in the evening. I had 2 young kids with me. Room not ready till very late further. My umrah got disturbed.

For a Five star hotel left a lot to be desired. Decor is dated which is fine but there seemed to be a damp smell in the room. Which made the stay a little uncomfortable. However, by far the biggest peeve is the fact that we had to stand in line for nearly two hours at reception to check in!!!!

Great location, excellent service from the staff, clean rooms and the overall facility.

Thank you for an amazing stay! Your staff were incredibly friendly and attentive, delivering exceptional service. I'm thoroughly satisfied and look forward to returning!

Wonderful Staff

Rooms were great. Staff didn't speak english, often didn't answer the calls and wouldn't give good advice.

Great location for a umrah visit very convenient walk to the Haram.

This property close to the haram

Location, location, location - period!

Excellent location

Amazing experience! The location is perfect—just steps from the Haram with a stunning view. The rooms are clean and comfortable, and the service is excellent. Highly recommended for anyone visiting Makkah!

Great location!!! Was within the haram area…

Less than 5 mins walking distance to Al Haram yards.

Separate elevators than the main clock tower, but also connected to the main clock tower so you have both options. The separate exits are roughly a 5-7 minute walk straight to King Fahd Gate which is very convenient. Breakfast buffet is also very very good.

Great location. A little difficult to find when driving but very walkable once you’re there.

Very convenient to go to holy mosque also all big food chains are hardly on 3 minutes walking distance

the breakfast buffet not as expected and not worth the price.

Swissôtel Makkah – Truly One of the Best Hotels in the City I’ve stayed in many hotels in and around Makkah over the years, but Swissôtel Makkah genuinely stands out above all of them. From the moment you arrive, the experience is exceptional. The stay itself was incredibly comfortable, and the level of customer service is something I have to highlight. The reception team, the cleaners, and even the managers go above and beyond with kindness, professionalism, and warmth. You really feel looked after from start to finish. The views are breathtaking, especially if you choose a room overlooking the Haram. The breakfast is also a major highlight — fresh, varied, and honestly one of the best I’ve had in Makkah. Travelling with family, I can confidently say this is the hotel I would return to again and again. I’ve tried several hotels across Makkah, but Swissôtel consistently tops them all. I love this place and highly recommend it to anyone visiting.

Perfect hotel for Umrah, the location is unbeatable, and the lifts are fast, which makes everything so convenient. The breakfast was decent, and the staff were incredibly friendly and attentive. They provided me with gluten-free bread and cakes every morning, which was such a thoughtful gesture. They even surprised me with a gluten-free cake sent to my room! It’s the little things like this that truly make a difference. All be back 🙃

Hôtel proche du masjid El haram, ce qui est un vrai plus. Les chambres sont un peu vieillissantes mais propres et le ménage est fait à la demande (parfois un peu d’attente pour que la chambre soit faites). Le petit déjeuner est copieux mais parfois il est difficile de trouver de la place dans le restaurant et il y a jusqu’à 30 min d’attente pour une omelette, ce qui peut être long. C’est dommage que l’espace petit déjeuner ne soit pas ouvert au complet, ce qui éviterait d’attendre pour avoir une table ou pour une omelette. Le gros point positif étant la proximité du masjid El Haram. Les personnes à la réception sont professionnelles et souriantes, de même pour les personnes au restaurant et celles qui s’occupent de faire les chambre.

Turned out to be an excellent choice for a 5* near the haram. A lot of the service level was generally 5* standard. Dinner was very good (half board). House cleaning and room service were excellent. The dedicated lifts to the Haram make this a fairly fast choice for getting downstairs for prayer. Breakfast was just okay and there were not very many hotel facilities. Concierge was good.

Clean rooms fab food excellent location and friendly staff will be back again.varied breakfast and fab evening meal.. highly recommended.

Great location, nice clean rooms, the buffet breakfast one of the best spreads Ive come across - quality AND variety. very friendly staff.

Pros: Walkable distance to haram. Rooms with partial or full Kaaba view Cons: if only all the reception staff were polite with non-Arabic speaking customers. The menu items are always the same daily and always a long line for omelet.

Amazing room service, breakfast & cleanliness.

Location was excellent, services in general were great and the breakfast was outstanding!