麥地那達爾希吉拉洲際飯店 IHG 旗下飯店

كانت رائحة الغرفة سيئة للغاية

Overall a wonderful hotel. Excellent location, very close to the Prophet's Mosque. Good breakfast but could do with more meat options and better quality coffee and pastries. There were some issues with the room, listed below: 1. The in-room safe did not work at all. We told Guest Relations but nothing was done for the entire time we were there. 2. We were 3 guests, 2 adults and a child. However many times they only put 2 towels in the bathroom and we needed to call to get more. 3. The bathroom was not cleaned well at all, especially the shower. 4. Sometimes the cups in the room were not washed, dirty cups were left there.

Bathrooms could be cleaner

A lovely and clean hotel with great staff.

Excellent courteous staff, immaculate clean room and excellent breakfast.

We booked this hotel while planning our first visit to Saudi Arabia. As non-Muslims in a holy city, we wanted to stay with a trusted hotel chain in case we needed help navigating the city. The rooms looked nice online, and the ratings were good, so we decided to give it a try despite the high price. Firstly, I want to commend the staff, who were excellent and went out of their way to make us feel welcome. However, the room itself was disappointing—it was dark, uninviting, and had a noticeable smell of mold. While we weren’t expecting luxury, unfortunately, the overall condition of the property did not meet our expectations.

I throughly enjoyed my stay here! One of the nicest hotels that is walking distance from masjid al nabawi. The lobby was so clean as well as the room. Lots of options with the breakfast. The staff was extremely professional and friendly!

Hotel was in perfect location, literally a 5 min walk directly to the mosque. Outside the mosque is the famous little global village huts. Hotel room was clean and very spacious and so was the bathroom, staff were super helpful and accommodating. Would highly recommend for a stay in Madinah

Bathrooms need serious overdue upgrade. Broken and dirty. Very disgusting.

We stayed at this property-having booked 5 days at a premium price— thinking it is a 5 star hotel as advertised but the pictures are misleading. Apart from the reception area, the hotel is really run down, unsafe, with significant wear and tear, mold in the bathrooms with dysfunctional drains, stained carpets, walls and floor. The overhead shower doesn’t get hot water, the tubs don’t drain. In many cities, they would have forced the hotel to close due to health concerns. The hotel needs extensive renovation which they are apparently planning in the future. No cosmetic touch up or cleaning by crew will resolve their issues. We looked into changing to another room but it was all the same. The rooms are big but not maintained and the bathrooms are especially disgusting. The location of the hotel is good as it is 10min walking distance from the prophets mosque. Breakfast was decent. The management offered us a free meal after we complained to them. The manager, Mr Basim eventually promised to refund a day of our stay. This has not happened so will see. Overall, it does not deserve a 5-star badge and it is shocking that they are an intercontinental hotel.

Overall a wonderful hotel. Excellent location, very close to the Prophet's Mosque. Good breakfast but could do with more meat options and better quality coffee and pastries. There were some issues with the room, listed below: 1. The in-room safe did not work at all. We told Guest Relations but nothing was done for the entire time we were there. 2. We were 3 guests, 2 adults and a child. However many times they only put 2 towels in the bathroom and we needed to call to get more. 3. The bathroom was not cleaned well at all, especially the shower. 4. Sometimes the cups in the room were not washed, dirty cups were left there.

Room assigned was next to where major floor construction / remodeling was going on. All morning I could hear loud hammering and construction equipment. Obviously given the noise level I was unable to sleep. Secondly, the room air conditioning was not able to cool the room. I reported the issue to the front desk and they had sent a tech to check. Despite the tech check, the air conditioner did not cool the room. On the positive side the buffet breakfast was good and hotel staff was friendly.

Everything was wonderful about our stay. The best part was they let us check in early and it was so much appreciated after our long flight. The suite was huge and so comfortable. Staff was so helpful and kept asking us if we needed more water or anything else. Will come again for sure. Location was ideal too. One suggestion, for the price the decor looks a bit dated, so updating interior would be nice!

Room was nice but noisy due to poor window insulation. Comfortable bed and very attentive hotel staff. Breakfast had a variety of food including good choices of salad and fruit options.

Outdated overpriced hotel Not worth what they charging Needs a major revamp

Hotel was in perfect location, literally a 5 min walk directly to the mosque. Outside the mosque is the famous little global village huts. Hotel room was clean and very spacious and so was the bathroom, staff were super helpful and accommodating. Would highly recommend for a stay in Madinah

The hotel is conveniently located within walking distance of Masjid e Nabawi. It has a small cozy room and the staff at that hotel are very friendly. Two specific area land they can improve in is 1. Making sure that breakfast area is clean because there were flies in the breakfast area. 2. The hotel need some maintenance work. The shower leaked/broke twice during my stay. They changed the first time but it broke again during my stay on last day.

Great hotel, very close to the Prophet's Mosque. Check-in was smooth and the concierge brought our bags to our room promptly. The in-room safe does not work - no power and it is not attached to anything. We informed guest relations of this and nothing was done about it.

Staff was excellent. Room was very old and needed entire renovation but I had a suite with kitchen,dinning ,sitting ,bedroom king,extra bathroom. Fruit tray everyday.water bottles everyday.services were too good.i will stay again as maybe this room was old but other then that all was excellent.

The hotel’s location is fantastic — surrounded by shops and restaurants, with the masjid just a five-minute walk from the front desk. Check-in was quick and smooth, thanks to Feras, who made our arrival very pleasant with his excellent customer service. Our room was on the second floor — a bit dated but still very comfortable. The size was perfect for two people, and the bathroom was spacious with an incredible shower. Breakfast had a wide selection of foods. Very tasteful.

When in Medina you have to stay here. Truly a great place and welcoming and helpful staff, they go above and beyond

We absolutely loved the hotel, the housekeeping was amazing. Breakfast buffet was absolutely delicious. The location was perfect. Everything was absolutely perfect until we checked out and the bell boy “older man” came to get the luggage. He had a dirty eye and was scratching his private parts as I was riding down the elevator, I was reluctant to ride alone with him but then thought it is Prophet’s mosque, men should be behaving. And then when giving money as tip, he purposely touched my hand twice. Very unprofessional, intercontinental should not have employees like this. Just so the management knows, he was a bit older and this was about 1am Monday morning. Please discipline him.

Ahmed at Reception and Khadija, Wafa and Fatima were great ! Our stay was made comfortable by the team efforts ! Thanks everyone !

This was a great hotel in a very convenient location (near the ladies entrance of the mosque). The rooms were clean and contained lots of thoughtful touches (e.g. a weighing scale, wireless chargers, fruit etc). The service was also very good, with staff members friendly and professional. A particular shout out goes to the cleaners, Mausum who serviced our room on our first stay and Mohammed Naushadin who serviced our room on the second. They both went above and beyond to ensure that our room met our expectations and they cleaned the rooms beautifully.

Amazing service done by Shahid at the front desk.

The stay was great, Shahad customer service was outstanding!

The hotel location is great. We enjoyed our stay very much. The best thing about this hotel is the service level all staff are great from reception to room service and cleaning. They come to check if anything is missing or if we need anything. Free Saudi coffee and dates are always available in the lobby which is a nice touch. Special thanks to Mr. Mohamed Aly in the concierge desk

Hotel was in perfect location, literally a 5 min walk directly to the mosque. Outside the mosque is the famous little global village huts. Hotel room was clean and very spacious and so was the bathroom, staff were super helpful and accommodating. Would highly recommend for a stay in Madinah

They ignored all my messages about force majeure circumstances reported 10 days before check-in. It wasn't even about cancellation, but changing the dates of service only. Terrible customer experience.

Staff was very helpfull with everthing. Arranging rides, directing places to shop and all room services. We need an extension for a day, staff named Fersan was very helpful with the change and other stay related services. I will for sure stay here for any of my future travel to Madina. Thank you!

Staff were very friendly and helpful. This hotel was minutes away from Prophet's mosque. There are a lot of great shops ans amneties around.

The hotel is amazing very close to haram breakfast is unmatchable to any hotels like always

Beautiful hotel lovely service everyone is veryr nice. Walkable 2-4 min to masjid nabwi

Nice hotel, very close to Haram, friendly staff.

I throughly enjoyed my stay here! One of the nicest hotels that is walking distance from masjid al nabawi. The lobby was so clean as well as the room. Lots of options with the breakfast. The staff was extremely professional and friendly!

Excellent location and service

Hotel was in perfect location, literally a 5 min walk directly to the mosque. Outside the mosque is the famous little global village huts. Hotel room was clean and very spacious and so was the bathroom, staff were super helpful and accommodating. Would highly recommend for a stay in Madinah

Everything was easily accessible! Outstanding service and location.

Very close to gate 25 ( woman’s gate ) Lovey and helpful staff Amazing breakfast and alot of varieties

The hotel’s location is fantastic — surrounded by shops and restaurants, with the masjid just a five-minute walk from the front desk. Check-in was quick and smooth, thanks to Feras, who made our arrival very pleasant with his excellent customer service. Our room was on the second floor — a bit dated but still very comfortable. The size was perfect for two people, and the bathroom was spacious with an incredible shower. Breakfast had a wide selection of foods. Very tasteful.

Property is in need for an extreme makeover. Overall, the building/rooms are in very poor condition. There is construction happening in some areas of the hotel producing a lot of dust and noise. Breakfast options were boring and repetitive. The staff members are the heart of this place. Will not return if the hotel does not change drastically.

Not the property fault they had a construction activities next door. Also the place is outdated needs renovation. Food option was sub standard we ended up eating else where .

Excellent courteous staff, immaculate clean room and excellent breakfast.

Room was nice but noisy due to poor window insulation. Comfortable bed and very attentive hotel staff. Breakfast had a variety of food including good choices of salad and fruit options.

The hotel is conveniently located within walking distance of Masjid e Nabawi. It has a small cozy room and the staff at that hotel are very friendly. Two specific area land they can improve in is 1. Making sure that breakfast area is clean because there were flies in the breakfast area. 2. The hotel need some maintenance work. The shower leaked/broke twice during my stay. They changed the first time but it broke again during my stay on last day.

The room was clean. Staff very courteous. Food was iffy lacking in quality and diversity.

Amazing hotel , everything was perfect from the location to cleanliness to friendliness The breakfast was so rich and delicious great chefs of coarse

Dinner not interesting and so expensive for what it offers. The rest is excellent. Customer service and reception are very kind gentle and customer satisfaction oriented

Our stay was excellent. The staff were always ensuring that we were happy and comfortable with our stay. The cleaning staff were great and always ensured we had everything we needed. As a nice gesture the front staff sent us a plate of fruit. The breakfast buffet was excellent with plenty of variety every morning. Couldnt fault our stay

Excellent location near Masjid e Nabavi. 2 mins to the Haram Gate 19-22 shopping and dining around Staff attitude is ready to serve you Best breakfast in the town, almost over 40 items in buffet and changing daily 👏👍