賈巴爾奧馬麥加飯店

Really beautiful decor throughout the hotel, genuinely feel like youre in a luxury hotel. Its quite big and has 2 towers so if youre located in tower 1 it might feel long going from tower 2 to tower 1. Breakfast is available on the 1st floor of whichever tower youre in. Breakfast was lovely with a decent variety, you can even get karak chai from the coffee machine! The hotel conveniently has this beautiful walkway to get to the Haram with ease, it usually takes about 5 to 7 mins from the elevator to the Haram courtyard. The hotel also has a prayer room on the 36th floor called the Sky Musallah which happens to be a guiness world record for the highest suspended prayer room. Youll get a beautiful view of Majid Al Haram and the Kaaba but bare in mind it does get full quickly and its open from fajr until 9pm.

A wonderful experience worth the while, especially with the breathtaking Sky Musallaah on floor 36 with a magnificent vision of The Holy Ka’abah🕋🕋🕋

Excellent hotel in terms of staff and amenities. The Address at Jabal Omar should be your address while in Makkah! Note, that there is alot of construction in the area. However, the hotel provides shuttle (every 5 minutes) to Haram.

Rooms very clean staff friendly and helpful location very close to the haram and they have free transportation to the haram around the clock Food amazing

It’s the best place to stay in Makka, but that’s a pretty low bar. The check-in experience was not good - took a very long time and the staff was clearly stressed out. The room was fine but the soap containers were empty. Breakfast is a headache - long line for the egg station and very difficult to find seating. Overall I would stay here again but I just feel they can do better.

One of the worst stay at address. Beds were smaller and uneven than standard twin room beds. I can tell this was some low quality beds to accommodate the season, even after multiple tries they didn’t change the room. Lifts are dead slow.

The hotel is great. The staff are amazing. The parking process on check in is very painful unfortunately, ruining the whole experience from the moment you arrive, multiple unnecessary steps involving the guest going back and forth in spite of paying 160 SAR a night for parking ! Definitely could be improved significantly.

Alhumduillah beautiful pray area on floor 36 and very comfortable bed room. Short walkable distance to Al Haram Masjid. And staff are very helpful and assisted without asking.

Such a lavish hotel! When you enter the hotel, there’s this amazing smell of fragrance, not sure what it is but it’s very unique and fresh. The shuttle service is so ideal. Comes every 2 mins to haram, you have to walk into hyaat hotel but through a nice mall but straight to haram. The bed is super comfortable & the pillows are outstanding soft!! Easily the comfiest pillows I have slept on. Also worth taking note, there is a prayer room on the 36th floor which overlooks haram and it’s beautiful. But only opens during prayer times. The WiFi is excellent. The staff went over and beyond to make our stay super comfortable. The restaurant/dining area is amazing and worth trying the coffee & baklava from there!! Absolutely delicious!! You can’t really walk from here to haram, as it is a bit hilly and steep, so the best option is shuttle but it is perfect. I went with my wife, 7 month old daughter and mum, we had amazing experience here and would definitely come again! Thanks!!

This hotel is brilliant as it’s new. Clean and fresh and the rooms are big. Breakfast was not as big as the other hotels but was kept well and clean. Hotel prayer room is excellent and has a fantastic view of the Kaaba. The hotel lobby is slightly confusing as there are two towers and trying to figure out where you are the the outset was irritating especially as you were exhausted by the Umrah. Downfall to this hotel is its quite far. Yes there is a shuttle service but the hotel is far compared to the others. However if you favour cleanliness to anything else I definitely recommend! I also think once the area surrounding and behind is built there will be a lot more options and easier options for food.

Service was impeccable, rooms were spotless. House keeping cannot be faulted. Smelt soooo nice and such an easy shuttle service. Thankyou for a great stay again!

What’s important for me when going for umrah is the walk to the masjid, having a comfortable room, with a clean bathroom to rest in, and a breakfast that sets me up for the day. While “ the address “ is Beautiful on the outside, it’s what’s on the inside that counts; although the lobby inspires you; the rooms let us down. The bathroom looked old, with dirty grout, and sparse toiletries. The beds are very comfy and great pillow choices, and very efficient if you call housekeeping for items. The cleaning of rooms is basic, and mostly just involves a quick bed tidy and empty of bins, with no onus on cleaning well, compared to other hotels. Waiting for lifts, doesn’t require too much patience, but with no sign which lift is opening there is a scramble across the lift corridor to guess which door opened. The breakfast left a lot to be desired , with little variety and no rush to refill empty stations, it can only be classed as disappointing. ( the poor guy making omelets for 500 people on his own deserves a reward for sure ) The walk to the haram, while definately a “ walk”, isn’t too taxing, even in the heat, but requires a level of fitness. Overall, if returning, for the prices being paid to stay here, I’d probably stick to the other hotels along the row.

Large Room every thing was spotless staff were very helpful thanks to everyone at Address Hotel Makkah

The cleanliness of the room and bathroom was bad, the bathroom was missing shower gel and lotion. The Ac was terrible although we complained several times. The bed sheet was not clean. Overall, the level of hotel has decreased since it opened.

Rooms very clean staff friendly and helpful location very close to the haram and they have free transportation to the haram around the clock Food amazing

Hotel is very clean , breakfast buffet was great however it is far from haram The other problem they have a Musala that only allows 300 people in. So we were not able to pray

Breakfast was not fresh, toaster was not working, no napkin, no tissue on the table. You have to ask to get 1 tissue for each person. The room and toilet were terribly smelling urine.I asked to change the room and

Wouldn't recommend for the money paid for this property as rooms were messy, cleaning service was slow, hardly anyone spoke English, not worth the price.

Sewage smell in the room

Clean room, friendly staff, great views, sky musallah, location, amenities, lounge, quality of hotel and finishes.

The room view was amazing and the prayer room was beautiful

Very clean and modern hotel few minutes away from the Haram

View is amazing and advanced technology

Breath taking building, the staff were very helpful let me check-in 12 hours early, the room was amazing, incredibly spacious the bathroom was massive.

One of the worst stay at address. Beds were smaller and uneven than standard twin room beds. I can tell this was some low quality beds to accommodate the season, even after multiple tries they didn’t change the room. Lifts are dead slow.

Such a lavish hotel! When you enter the hotel, there’s this amazing smell of fragrance, not sure what it is but it’s very unique and fresh. The shuttle service is so ideal. Comes every 2 mins to haram, you have to walk into hyaat hotel but through a nice mall but straight to haram. The bed is super comfortable & the pillows are outstanding soft!! Easily the comfiest pillows I have slept on. Also worth taking note, there is a prayer room on the 36th floor which overlooks haram and it’s beautiful. But only opens during prayer times. The WiFi is excellent. The staff went over and beyond to make our stay super comfortable. The restaurant/dining area is amazing and worth trying the coffee & baklava from there!! Absolutely delicious!! You can’t really walk from here to haram, as it is a bit hilly and steep, so the best option is shuttle but it is perfect. I went with my wife, 7 month old daughter and mum, we had amazing experience here and would definitely come again! Thanks!!

This hotel is brilliant as it’s new. Clean and fresh and the rooms are big. Breakfast was not as big as the other hotels but was kept well and clean. Hotel prayer room is excellent and has a fantastic view of the Kaaba. The hotel lobby is slightly confusing as there are two towers and trying to figure out where you are the the outset was irritating especially as you were exhausted by the Umrah. Downfall to this hotel is its quite far. Yes there is a shuttle service but the hotel is far compared to the others. However if you favour cleanliness to anything else I definitely recommend! I also think once the area surrounding and behind is built there will be a lot more options and easier options for food.

The room I selected through Expedia and booked when I checked inn the room was not same

Clean room, friendly staff, great views, sky musallah, location, amenities, lounge, quality of hotel and finishes.

Bigger room and spacious.

Amazing staff, location and hospitality. Address Team was very kind, especially the front desk team. Surprised me for my birthday with a beautiful dessert tray.

Rooms very clean staff friendly and helpful location very close to the haram and they have free transportation to the haram around the clock Food amazing

It’s the best place to stay in Makka, but that’s a pretty low bar. The check-in experience was not good - took a very long time and the staff was clearly stressed out. The room was fine but the soap containers were empty. Breakfast is a headache - long line for the egg station and very difficult to find seating. Overall I would stay here again but I just feel they can do better.

The hotel is very luxury. Clean as well. The checkin time took long time. Taking more than 6 hours to bring my bags to the room after my calls.

This is my second time at this property. Love the Address hotel but sadly I will not be back. The receptionist made me feel very unwelcome and uncomfortable just because I look different. I found it very unprofessional that they would laugh and giggle in my face when I ask them a question. I have to make clear that it’s the receptionist team that ruined my stay, very immature and unprofessional. The other hotel staff (cook, cleaners, concierge) are beyond amazing and work really well. The hotel itself is kept in good condition and offers great service. It’s such a shame that my experience is ruined by the receptionist. Time to explore other hotels in the vicinity.

I had a four-day half-board booking, but on arrival the hotel claimed I was only booked for breakfast. Even after showing proof, I was left waiting 40 minutes and the manager refused to speak with me. The next day they admitted the mistake and added lunch and dinner, but the service was still disappointing. The hotel has two towers: Tower 1, where all international guests stay, and Tower 2, where only local Arab guests stay. The difference in service was shocking. Tower 1 was overcrowded with only two staff, no tissues or cutlery on tables, and slow service. In Tower 2, every table had a dedicated waiter and the service was far better. When I raised this with the manager, he acknowledged it but said “this is how it is.” For a five-star hotel, this unequal treatment is unacceptable. I would not return and cannot recommend this hotel to anyone.

We had an amazing stay here, we couldn't have asked for a more hospitable service. Thank you to everyone we interacted with, you were all so kind and helpful. We hope to come back soon!

Upon checking in service was very slow. The man at the desk did not even go through breakfast times or where to find the breakfast. He did not explain or show me the way around the hotel. My luggage took over 2hours to arrive to my room after 3 phone calls to the reception

Took me two hours to check in as there systems did not link with Expedia’s 30 minutes after they realised it’s there mistake did I get a room. The staff was courteous and they did upgrade me but then again when I booked a car to go the concierge forgot to book one. This was his only excuse. The lady at the guest relations was excellent and helpful beyond that everyone else was incompetent and the systems were flawed. Never again staying at address Makkah or any other address

Very good stay. Service was excellent

No direct Way to get out of the hotel to the outside area. You have to take a shuttle, and it's very hard to take a taxi from the hotel.

Don’t book there unless you’re an athlete this place it faaar away from haram and you have to climb the mountain to arrive beside the construction and poor air quality the room was basic no shower gel no shampoo no body lotion all bottles were empty Also the receptionist Sara was not nice when we asked her to check us in quickly as we want to go to haram to pray She didn’t liked that we asked her that Idk why Beside all that no accurate information from the staff when we asked for a car to the airport one staff told us to wait four minutes another staff shouted at me and said after half an hour “Non saudi’ We ended up by riding with a lady who is going with her cousin to the airport because of the lack of services and limited access to transportation

Very clean and modern hotel few minutes away from the Haram

Séjour de 2 nuits en février 2024. L’hôtel est très beau et propre. Le personnel parle l’arabe littéraire et l’anglais. Les chambres sont modernes et le ménage est fait chaque jour ainsi que le plein de produit d’hygiène et de café, thé et eau minérale. Il y a beaucoup de monde mais le grand nombre d’ascenseur fait que vous n’avez quasiment pas d’attente. Le petit déjeuner est excellent, beaucoup de choix et produit de qualités. Petit bémol sur la propreté des vitres qui a gâché notre vue sur le haram. Peut être faudrait il également plus de personnel à l’accuei, attente trop longue pour le Check in et le Check out. A noter que l’hôtel est situé sur une petite colline (Jabal) des navettes circulent tous les 5 minutes pour vous déposer vers des ascenseurs qui vous emmènent au pied du haram( les escaliers et les escalateurs sont en travaux) du coup beaucoup d’attente aux ascenseurs également.

A new, clean and great location

This the best hotel in the entire Mekkah. The facility is exceptionally clean and well maintained. The staff are extremely professional, courteous, and friendly. The location is not that far. Once you fiend your way around you’ll be fine. Keep in mind that the area around the hotel is still under construction so once the side road is completed, and the tunnel access to masjid al haram, then getting to masjid will be very convenient

2 minutes to alharam by bus It’s not easy to walk as to alharam but I think when all the constructions done around it will be decent. The hotel was new and comfortable. Breakfast was good

Amazing hotel, 10 minute walk away to the Haram, clean hotel rooms, pleasant staff, and beautiful overall.

Great Services, and about 8 minutes walk to Masjid Al Haram

Really nice rooms, helpful staff, but it’s quite a decent walk to the haram with a lot of stairs/escalators to navigate. There is a shuttle that leaves regularly and takes you a bit closer, but do not recommend for those who have any difficulty walking long distances

Every thing was great except breakfast. We eventually skipped breakfast last 2 days. Food was terrible and few alternatives

The place is beautiful and clean. Close to Harm. The breakfast was good but lunch and dinner buffet are very bad not worth the money Really waste of money

What’s important for me when going for umrah is the walk to the masjid, having a comfortable room, with a clean bathroom to rest in, and a breakfast that sets me up for the day. While “ the address “ is Beautiful on the outside, it’s what’s on the inside that counts; although the lobby inspires you; the rooms let us down. The bathroom looked old, with dirty grout, and sparse toiletries. The beds are very comfy and great pillow choices, and very efficient if you call housekeeping for items. The cleaning of rooms is basic, and mostly just involves a quick bed tidy and empty of bins, with no onus on cleaning well, compared to other hotels. Waiting for lifts, doesn’t require too much patience, but with no sign which lift is opening there is a scramble across the lift corridor to guess which door opened. The breakfast left a lot to be desired , with little variety and no rush to refill empty stations, it can only be classed as disappointing. ( the poor guy making omelets for 500 people on his own deserves a reward for sure ) The walk to the haram, while definately a “ walk”, isn’t too taxing, even in the heat, but requires a level of fitness. Overall, if returning, for the prices being paid to stay here, I’d probably stick to the other hotels along the row.

Breakfast buffet could offer more choices.

Hotel is very clean , breakfast buffet was great however it is far from haram The other problem they have a Musala that only allows 300 people in. So we were not able to pray

Breakfast was not fresh, toaster was not working, no napkin, no tissue on the table. You have to ask to get 1 tissue for each person. The room and toilet were terribly smelling urine.I asked to change the room and

This was a BEAUTIFUL hotel. Service was impeccable. Breakfast was a delight. Really made my first umrah memorable. Would definitely be coming back to this hotel.

Hotel is really nice and rooms are modern and fairly new. Only thing that lets it down is the breakfast option and the fact there is always a queue for the omelette line. They should really have at least 2 people on that station. Other than that I would recommend this hotel.

A very good hotel but not elite standard. Breakfast could have been better e.g juice was from cartons rather than fresh and the general standard of breakfast items was poor. The room lacked some basics for a 5 star hotel and general attentivness to detail was weak. For example the room service remained in the room all day despite numerous reminders to pick up. Overall there are better options nearer the Haram and within the Jabal Omar complex so save yourself the walk and stay closer. Only silver lining was the check-in experience which was very good. This is a new hotel and Address need to up their game - over time the seems will unpick and larger gaps will start showing.

First of all the breakfast was terrible no refill for the dishes, very limited options and the quality of the food is nothing compares to other 5 starts hotel The service was very slow . The hotel is Far from the haram you have to go by shuttle bus .