麥加voco IHG 旗下飯店

Staff was understanding, cooperated with my late flight and extended the checkout till 3 pm, hotel is clean, supermarket conveniently in the basement, shuttle to Haram is ga good service although might get stuck in traffic

Very clean and modern. Good customer service and reliable bus shuttle to the Haram. Shopping options within the building.

Excellent location and very beautiful hotel. Very convenient shopping mall in basement.

Great , clean and wide rooms , hotel are big and has family rooms , also has a big area for pray

Excellent hotel. Friendly staff. Modern well equipped rooms. Convenient shuttle every few minutes to the Haram. Main level shopping complex with several shops, grocery stores, and cafes.

Newer hotel in Makkah and was pretty clean and the mall on the lower level was very convenient. They had numerous of shuttles and was always there and had to change shuttles coming back to the hotel but overall it wasn’t too bad.

This was a great hotel, the staff were professional and the rooms were clean and spacious. There were also plentiful lifts (around 8-10 per tower), so that it was rare that you. had to wait more than a minute to be able to go upstairs/downstairs - something which is quite rare with other hotels in Makkah. There is also a small mall within the basement which we found very useful for being able to pick up snacks + water late into the night. In terms of the distance to the Haram, it is probably around a 20-25 minute walk. Whilst the distance itself is not too far, the roads are poorly designed for pedestrians. Due to the volume of people walking, it can be a little bit of a slog to make it to the mosque. We tried the shuttle service once, and it was clean and arrived on time. However due to the traffic on the roads it probably took around 30 minutes to reach the bus terminal, and then another 10 minute walk from there. Having said this, the upside of being a little further out is that you are a bit further from the crowds, it is easier to get a taxi in/out of the hotel and the food in the surrounding area is considerably cheaper than if you were staying close to the Haram.

Clean rooms, nice property, frequent shuttle buses.

Nous avons passé 2 nuits, tout s'est très bien passé, la propreté, la localisation, le bus gratuit a 10 min de la mosquée sacrée, le mall en dessous de l'hôtel et le rapport qualité prix. Je recommande vraiment, a l'accueil le personnel était super gentil et polis c'était agréable.

Very helpful conceive and reception clean and fresh good location Fantastic shuttle bus service

The room was small. Carpet not vacuumed well. No room service for 4 days. Cupboard doors, bathroom doors had stains that were not cleaned.

Staff are super nice. They are the highlight of this stay. Amenities were efficient, especially the in-house supermarket. However, the room was not impressive. The bathroom was not as clean when we checked in and its roof has mould. The carpet had white patches and the bed frames were worn out. It’s fair to say that the building, lifts and lobbies are nicer than the rooms based on my experience. Overall, it was okay.

Clean and the staff is very supportive.

10/10. Rent god standard. Alt er tiptop. En av Beste hotellene jeg har besøkt. Kommer med Allahs vilje tilbake til samme hotell

I can’t be very positive about the cleanliness. There is a lot of traffic and turnover at the hotel. Even though breakfast was included, we were charged an additional fee for it. The location is very crowded and somewhat disorganized — a quieter area could have been chosen.

Hotel services were amazing as usual, so clean and brand new. The hotel breakfast is a 10/10 and is so worth it after praying Fajr. Staff are also super kind :)

This was a great hotel, the staff were professional and the rooms were clean and spacious. There were also plentiful lifts (around 8-10 per tower), so that it was rare that you. had to wait more than a minute to be able to go upstairs/downstairs - something which is quite rare with other hotels in Makkah. There is also a small mall within the basement which we found very useful for being able to pick up snacks + water late into the night. In terms of the distance to the Haram, it is probably around a 20-25 minute walk. Whilst the distance itself is not too far, the roads are poorly designed for pedestrians. Due to the volume of people walking, it can be a little bit of a slog to make it to the mosque. We tried the shuttle service once, and it was clean and arrived on time. However due to the traffic on the roads it probably took around 30 minutes to reach the bus terminal, and then another 10 minute walk from there. Having said this, the upside of being a little further out is that you are a bit further from the crowds, it is easier to get a taxi in/out of the hotel and the food in the surrounding area is considerably cheaper than if you were staying close to the Haram.

Cleanliness, new construction and good shuttle service made our stay great.

Clean room

Very good hotel. Clean and modern facilities. The staff are so kind and friendly. I really appreciate them all. Thank you

The room is filled with smoke smell. I booked free smoking. The AC did not work properly

Great , clean and wide rooms , hotel are big and has family rooms , also has a big area for pray

Excellent value, great breakfast. Spacious rooms and friendly staff.

Nice spacious rooms, clean and very good service. Keep up the good work 😁

This is a wonderful modern hotel with a lovely room great breakfast where chefs make fresh omelettes of choice or fried eggs. Discovered this later but the dinner buffet is really good as well for the price especially if you're IHG members. Great customer service as first time we went down for the dinner buffet but I couldn't find my membership number so paid the full amount.When I found my number they were kind enough to give me the change the discount would have given me. The slight downside is that this hotel is a bit of a distance from the haram and although it said walk is about 25mins we didn't try that. Taxis are always coming and going but they have a bus shuttle service that runs from and to the the Haram every 20 mins but stops during prayer times. All in all very happy with our stay here and would happily stay there again.

The hotel was awesome besides two things. The beds were so hard and uncomfortable. Also was sooo cold. I called maintenance to adjust the temperature. I was told there’s no heat.

Rooms were not so updated, poor lightning available, staff were great,

Little far away from Haram shuttles takes about 45 minutes and taxi takes about 30 minutes. Room was great but no hot water.

Nice hotel, worth for money u pay, nice location with lot of shuttle bus services to haram. Need some minute corrections like shower pressure is very low, no light on mirror, can’t shave or see face clearly, poor quality of mirror n other bathroom stuffs & please stop that fire alarm blinking light, it’s very irritating in night.

Propere kamers, hygiëne was top, kamers waren ook geluids dicht. Alles was op wandelafstand. Ongeveer een kwartiertjes wandelen naar de grote moskee. Prijs kwaliteit zeker top. Naar mijn mening is deze hotel een vijfsterren waard.

Flot hotel med gode værelser, god bus service, pænt og rent. Personalet i receptionen er søde, men der er ikke nok hænder til at tage sig af de mange gæster.

Very attentive and helpful front desk. Breakfast is generous. Allowed me an early check in and late check out. Shuttle to Masjid Ul Haram is readily available. Highly recommend this facility, it’s a 4-Star hotel but nothing less than a 5-Star hotel.

Very poor internet and highly unprofessional behavior from the staff. The Wi-Fi was slow and unreliable during my stay. When I reported that the tea kettle was already broken, the staff first accused me of damaging it. Although they eventually replaced it, they then warned me that I would have to pay if the replacement broke as well. This interaction was humiliating and made me feel disrespected as a guest.

The check-in staff were flat-out rude, dismissive, and completely unprofessional — and their supervisor somehow managed to be even worse. This place is cheap for a reason, and you feel it the minute you walk in. The shuttle is a nightmare: with the endless traffic between the hotel and the Haram, you waste half your trip just waiting or being stuck in transit. Booking this hotel was a terrible mistake, and I regret every minute I spent here. Do yourself a huge favor and stay far, FAR away from this dump. Avoid it like the plague

All the staffs were very helpful and cooperative

Was acceptable as was on A pilgrimage. The first stay a few days before was better as we had a clock tower view and the room seemed larger. Upon check in we were told the room had been upgraded to a Haram view however the only view was a derelict building which seemed to be in the process of being demolished. Retrieving our luggage which we left in storage a few days earlier was very frustrating as we were referred to lost and stolen numerous times before I went to reception and spoke with the bell boy who was great and located our luggage after 2+ hours, which was an inconvenience. Breakfast was good

Exceptional Hospitality at Voco Makkah: A Special Thanks to Aziz Hazi. More than any other factor, it was the outstanding hospitality of Bell man Aziz Hazi at Voco Makkah that made my solo Umrah pilgrimage so profoundly blessed. He is, without a doubt, a top-tier hospitality professional who embodies what true guest service should be. From the moment I arrived, Aziz Hazi expertly guided me through the check-in process and clearly explained the layout of the hotel's multiple towers, ensuring I knew how to find my room, the prayer facilities, and other key areas. He proactively offered information about the hotel's shuttle service to the Haram. Aziz Hazi was incredibly professional and attentive. He regularly checked in to make sure everything was perfect and took care of any needs right away. His commitment to guest satisfaction was outstanding. He took care of every detail for my departure, ensuring a safe, punctual, and seamless journey to the airport. His service provided complete peace of mind, allowing me to relax and not worry about the logistics of travel. For a completely stress-free departure, seek out Aziz Hazi as soon as you know your travel plans. His ability to pre-arrange trusted transportation is invaluable, especially during peak travel times or for early morning flights. I highly recommend him to all future guests. I wholeheartedly recommend Voco Makkah to all pilgrims, especially those traveling alone. The excellent service, led by professionals like Aziz Haz

It was a great experience to have stayed in this hotel. Specially a big thank you to one of the staff named Faisal from the reception, who allowed us to book in earlier than the booking time. It was greatly appreciated by the family. Allowing us to rest from the long travel.

I am proud of all staff there. Especially front desk receptionist, I remember one name Ahmed Alsugaie. Also special thanks to day and night duty manager Mr. Aloufi Majed and MR. Alharbi Saif. Proud of my country people working there. Keep up all. Dinning also is a mazing especially dinner. One girl there her name Marwah, she standing up all dinning time as cashier and as bartender. Thank you Marwah

Excellent service and staff

Walking distance from Haram. Do not take the bus to Haram. It takes you to a bus transfer station where you need to take another bus. Then you have to take another 10 minutes walk. From the hotel you just follow the main road in front of the hotel and it takes you direct to Haram after 20-25 minute walk. Room was spacious and clean. Only thing is the bed which was hard. But maybe other people like it that way. Breakfast was good with enough variety. Diner buffet is nice as well against a fair price. Staff was very friendly and helpfull.

Far from Haram, we could not find shuttle service back hotel, however the room was clean and comfortable, and the staff were always friendly and happy to help us with anything we needed.

The only problem is the distance between the haram and the hotel it’s needed little time extra to commute Otherwise it’s very good

Excellent hotel, very good service. Walking to Haram is approximately 20 mins down one main road or you can get the free shuttle bus which runs regularly to drop you to Haram as well as collect you.

It’s too far from haram makkah

Every thing is good except the shuttle are way too crowded and wait hours to get back to hotel thru shuttle. We had to do the taxi all the time.

This was a great hotel, the staff were professional and the rooms were clean and spacious. There were also plentiful lifts (around 8-10 per tower), so that it was rare that you. had to wait more than a minute to be able to go upstairs/downstairs - something which is quite rare with other hotels in Makkah. There is also a small mall within the basement which we found very useful for being able to pick up snacks + water late into the night. In terms of the distance to the Haram, it is probably around a 20-25 minute walk. Whilst the distance itself is not too far, the roads are poorly designed for pedestrians. Due to the volume of people walking, it can be a little bit of a slog to make it to the mosque. We tried the shuttle service once, and it was clean and arrived on time. However due to the traffic on the roads it probably took around 30 minutes to reach the bus terminal, and then another 10 minute walk from there. Having said this, the upside of being a little further out is that you are a bit further from the crowds, it is easier to get a taxi in/out of the hotel and the food in the surrounding area is considerably cheaper than if you were staying close to the Haram.

Great place if you are looking for accomodation around Haram. The shuttles are very frequent. The shuttles could get very crowded during prayer times and account for atleast 30 minutes to reach Masjid Haram

The hotel is clean with excellent service. There are multiple towers, each with separate check-in counters. It would have been helpful to know the tower details in advance. The walk to the Haram is about 3,000 steps, and the walkway is not easy—there are many vendors, vehicles crossing, and it can be crowded. The bus service is inconvenient; the first bus takes you away from the Haram, and the second bus takes you to haram and about 5 mins walk. There is a long wait between buses, making it difficult, especially with kids. The breakfast options are excellent, and the staff is very courteous and helpful

Tres bon hotel avec un super rapport qualite prix, petit dejeuner de qualité et variable le personnel toujours attentionné et disponible. L'hôtel est à 25 30 min de masjid el haram je déconseille pour les personnes âgées et à mobilités reduite.

I was in Mecca and specifically in Voco for 9 nights so in all modesty I can give a representative review. Obviously I compare my stay to other 4/5 star hotels I have visited all over the world. The rooms were in general very new and splendid. The bathroom facilities, the beds, the air temperature in the room – everything was really nice. The hotel staff where very nice and welcoming – from the check-in to the breakfast lady, and specifically Younis who where a young man who served juices at breakfast – may Allah bless him. However I will highlight two things that are the reason why I wont come back. 1) Breakfast: The breakfast is pretty much a joke. There are no variations. There are tomatoes and cucumbers and sliced lemon and that’s all there is to it. Most of it is cakes and sweets. There is a guy making omelets but they don’t even use real cheese. The breakfast is NOT worth it at all. For almost 3-4 mornings I didn’t eat breakfast and grabbed something from Jabbal Omar instead. 2) Although the shuttleservice is good, it is still too far away from haram. If you want to grab a coffee, a late night snack near haram, you will have to go for a long time. If you are looking for a 5 star hotel, pick one closer to Haram.

very clean, friendly staff, good breakfast, free shuttle to haram

Same choice of food everyday

Stayed 5 nights. Breakfast was exactly the same everyday. Limited food options.

Great hotel with competitive price. Nice breakfast and good buffet options for Dinner

Extremely good service and very clean hotel. The staff that checked us in and also at the time of check out was outstanding. Good busy service back and front from Kaaba constantly. Only negative is the price for Iftar. 440 SAR for 3 people is very expense. Specially when we had only few samosas and 2 cups of tea.

Hotel services were amazing as usual, so clean and brand new. The hotel breakfast is a 10/10 and is so worth it after praying Fajr. Staff are also super kind :)

Excellent breakfast choice

This is a wonderful modern hotel with a lovely room great breakfast where chefs make fresh omelettes of choice or fried eggs. Discovered this later but the dinner buffet is really good as well for the price especially if you're IHG members. Great customer service as first time we went down for the dinner buffet but I couldn't find my membership number so paid the full amount.When I found my number they were kind enough to give me the change the discount would have given me. The slight downside is that this hotel is a bit of a distance from the haram and although it said walk is about 25mins we didn't try that. Taxis are always coming and going but they have a bus shuttle service that runs from and to the the Haram every 20 mins but stops during prayer times. All in all very happy with our stay here and would happily stay there again.

Few things that need to be improved: 1. Transport service is not good at all. It's such a long distance where you have to change two buses despite walking a lot. Atleast what you can do is to arrange one bus that takes people directly from Voco to Haram Pak and vice versa. 2. Voco does not provide any services like microwave and fridge. One needs to warm up food sometimes and it's a very basic necessity. There is no access to kitchen and refrigerator. The day we were moving out,we just wanted to keep one small box in the fridge for literal 2 hours and they did not allow us. 3.The restaurants inside like Al Karam and Telal, do not offer food individually. We went there during the lunch hours and they simply refused saying it's only for groups(idk which groups). 4. Moreover, there are not any good asian food options nearby that can be accessed easily. So, one finds nothing to eat, neither from inside restaurants nor can order from outside. The only option you are left with is to stick with the in room dining. 5. We called them to provide one plate and knife because we wanted to wash fruits. They even charged us for that (20 SAR).