Is parking available at the property?

Yes, parking is available on-site. Valet parking is offered at a fee of EUR 45 per day, and nearby parking is also available for the same fee, located approximately 6562 ft away.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 11:00 AM for a fee of approximately EUR 45 per person.

Does the property allow pets?

Yes, the property allows pets with a fee of EUR 80 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available. Guests can arrange the transfer through the property, but specific pricing details are not provided.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. Guests are encouraged to contact the property for specific needs.

What is the location of the property in relation to key landmarks?

The property is centrally located in Madrid, just steps from Plaza de España - Princesa and Royal Theatre. It is 0.2 km from Plaza de Oriente and 0.3 km from Sabatini Gardens, with various attractions within walking distance.

Does the property have a swimming pool?

Yes, the property features a seasonal outdoor pool. Guests can enjoy the pool during operational hours, which are not specified.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers cribs and rollaway beds, but specific details regarding availability, age applicability, maximum number allowed, and associated costs are not provided. Advance request or confirmation may be required.

Palacio de los Duques, a Gran Meliá Hotel

Average nightly price at Palacio de los Duques, a Gran Meliá Hotel - The Leading Hotels of the World by month, last 12 months (USD)
Month	Average price
January	US$436
February	US$402
March	US$454
April	US$596
May	US$608
June	US$613
July	US$485
August	US$418
September	US$593
October	US$655
November	US$557
December	US$477

What guests think

Palacio de los Duques Gran Meliá - The Leading Hotels of the World earns frequent praise for its central yet quiet location near the Royal Palace and Opera, exceptionally friendly staff, elegant historic design, and comfortable rooms with useful touches.

Breakfast and the Red Level lounge are widely appreciated, while the rooftop bar with palace views is popular; the pool is small or seasonally closed, the gym feels tight, and spa treatments receive positive mentions. Cleanliness is generally high, though a few guests reported worn or dirty carpets, bathroom mold, or ventilation odors. Dining quality is praised overall, but some found certain dishes average, service slow in garden or bar areas, or prices high. Some rooms drew complaints for small size, limited daylight, or sloped ceilings; overall, expect a refined, service-led stay in a prime, walkable location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Popular facilities include a rooftop bar with Royal Palace views, a tranquil garden, and the Red Level lounge. The rooftop pool is small and sometimes closed; the gym feels cramped, while spa and Thai-style treatments receive positive feedback.

Related guest reviews

10

Tan

16 Oct 2024

·

Stayed 8 nights

Deuxième séjour dans cet hôtel idéalement situé, près de tous les lieux intéressants, et des différents moyens de transport de Madrid. Accueil très aimable et professionnel. Tout le personnel est efficace et agréable. Chambre claire, calme, suffisamment spacieuse, confortable et bien équipée. Petit déjeuner de qualité et varié. Beau jardin et petite piscine sur le roof top pour les saisons chaudes. Un très bel établissement dans lequel nous reviendrons …

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10

Tom

4 Aug 2024

·

Stayed 2 nights

Our first Gran Meliá stay and we truly enjoyed the hospitality, the property (rooftop bar and pool area) was a great place to have a pre-dinner drink and watch the sunset. Staff was responsive and friendly and wanted to make our stay wonderful. Near the Royal Palace, Teatro Real, Plaza Mayor, and Gran Via. Thank you Gran Meliá.

10

Hien

23 Mar 2025

·

Stayed 3 nights

Hotel très central à 5mn de l'opéra et à 10mn du Palais Royal et de la Place d'Espagne. Vue superbe du rooftop (avec piscine)

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10

Douglas

13 Aug 2025

·

Stayed 5 nights

Beautiful. Small pool though

10

Karen

10 Sept 2025

·

Stayed 1 night

Fabulous location with close proximity to the Opera House, Palace and Gran Via (shopping). Wonderful staff, super comfortable rooms with fabulous black out curtains- slept like a baby! At night- hopped up to the 7th floor rooftop bar for an evening snack and drink with a wonderful view of the palace and opera house. Highly recommend!

10

lauren

8 Aug 2025

·

Stayed 1 night

I would definitely stay here again. High quality service. Turn down at night with water, chocolate, and slippers was an excellent touch. Staff always greeted me by name. I did a Thai massage in the spa- top notch! The pool isn't amazing but we weren't really there for that.

10

Craig

10 Apr 2025

·

Stayed 6 nights

Absolutely loved our time at this hotel. Would definitely return. It was a shame the pool wasn’t open as the weather was fantastic.

10

Craig Charles

22 May 2025

·

Stayed 5 nights

The hotel did not disappoint, from champagne on arrival, stunning red deluxe room, rooftop pool with views down to the palace all topped of with service second to none Would not hesitate to return or recommend 👌

10

Philip

28 Jun 2024

·

Stayed 1 night

Beautiful. Luxurious. Lots of cozy little spaces. Under rated roof terrace and jacuzzi.

10

Andrew Robert William

5 Sept 2025

·

Stayed 3 nights

Just back from a short stay. Excellent hotel overall with good dining options. What really stood out to us was the helpfulness and friendliness of all the staff we dealt with. The only minor quibble was that the gym, although quite well equipped, was a bit cramped.

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Cleanliness

Generally very clean and well maintained, with many guests praising spotless rooms and public areas. A minority reported issues such as worn or dirty carpets, ventilation odors, or bathroom mold.

Related guest reviews

10

Fabienne

10 Oct 2025

·

Stayed 4 nights

Sehr freundliches Personal, sauberes Zimmer und tolle Lage.

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10

Carl Mikael

16 May 2022

·

Stayed 3 nights

Det luktade avlopp på rummet, det blev värre för varje dag. Lukten kom från ventilationen och skapade en mindre lyxig känsla av visiten.

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6

Michelle

9 Sept 2023

·

Stayed 4 nights

The manager was very helpful and tried very hard. The carpet in their rooms was worn out and stained. Making the room feel dirty and tired.

6

julie

23 Nov 2024

·

Stayed 1 night

When I stepped to the room, I smelled something stinky, and i found the carpet was dirty, I won’t consider come back. Stuff is nice!

10

David

24 Jun 2024

·

Stayed 3 nights

Beautiful and clean hotel. Probably cleanest hotel we have ever stayed at. Hotel staff super friendly and accommodating. Hotel location is very walking distance from great sites and things to do. Restaurants in hotel are great.

4

Leith

20 Jul 2024

·

Stayed 2 nights

When the flowers on your room service tray are dead and there is mold in the bathroom, the bed is hard, the service slow and the food bad there isn't much I can say about this hotel that would rate publishing.

10

Rodrigo

24 Apr 2024

·

Stayed 3 nights

Impeccablely clean! Great bath products! 3 restaurant choices plus the bar, and Outdoor garden! Late night room service! Quiet neighborhood, Very close to the Opera and The Royal Palace, easy walking distance to many of Madrid’s best Attractions.

10

Jennifer

16 Jun 2024

·

Stayed 2 nights

Exceptional property. Well maintained, clean, attentive staff Highly recommend !

6

Leek Fong

17 Dec 2023

·

Stayed 1 night

Great location and excellent staff but room was dated and amenities were limited (didn't even provide water) for the price we paid. Carpet also looked like it could use a food cleaning. We also got an accessible room even though we didn't ask for one. Quite disappointed.

10

David

29 Oct 2025

·

Stayed 3 nights

Exceptional service from the concierge and reception staff. Stayed at many 5 star hotels, the level of service is another level in this hotel. Super friendly, helpful and professional staff. A big thank you to Konstantin, Paula, Lucas and Azahara. You made our trip to Madrid very special and memorable. Stunning design and decor in the common areas and the room. Very clean also . Excellent food. We enjoyed our stay so much, that we extended it.

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Rooms

Rooms are often quiet and comfortable with quality beds; some offer terraces or views. A minority reported small or awkward layouts (e.g., sloped ceilings) or limited daylight, and a few said sizes felt smaller than photos.

Related guest reviews

10

Ronald

25 Jul 2024

·

Stayed 1 night

The hotel was perfect. Great location , the beds were very comfortable. We had 3 rooms and everyone was very happy with the accommodations. The shower had very good water pressure. When i visit Madrid again, i will definitely return to this hotel.

8

Nikhil

27 Dec 2024

·

Stayed 3 nights

Overall: Beautiful hotel super close to the Opera, Palace and Gran Via shopping district, all within a 5-min walk. Staff was extremely courteous, warm, and on more than one occasion went out of their way to make it easy for us. A grade for the staff!! Family room: We got the Family Room with 2 beds since we were traveling with the kids. It was very small and was on the top floor with those slanted ceilings. Both my wife and I hit our heads multiple times during our stay, it is very hard to walk around the room with the two beds and not hit your head!! Moreover, the slanted ceiling makes the room feel very claustrophobic. I wouldn’t rent it unless you’re shorter than 5 feet! Great breakfast in the mornings, with a variety of choices in the made-to-order menu along with a neat buffet spread. We practically ate only 2 meals a day during our 3-day stay — a full breakfast and an early dinner. Again, loved our stay because of location, staff, breakfast etc. Would avoid the Family Room at all costs, go for a larger room and make sure it doesn’t have a slanted ceiling (not on the top floor).

10

Adriana

11 Jun 2025

·

Stayed 4 nights

Great location. The terrace in the room was great!

10

Karen

10 Sept 2025

·

Stayed 1 night

Fabulous location with close proximity to the Opera House, Palace and Gran Via (shopping). Wonderful staff, super comfortable rooms with fabulous black out curtains- slept like a baby! At night- hopped up to the 7th floor rooftop bar for an evening snack and drink with a wonderful view of the palace and opera house. Highly recommend!

10

Deepankar

29 Jun 2025

·

Stayed 3 nights

Great location, rooms and service. Breakfast spread was fabulous as well.

6

wajih

9 Jul 2024

·

Stayed 3 nights

Room will be much smaller than what you see in the photos

10

Marietta

23 Mar 2023

·

Stayed 6 nights

Great hotel, great staff, absolutely nice and quiet, beautiful spacious rooms, perfect location a few steps away from the royal palace and the nice park. Just perfect! We will be back and highly recommend this hotel! Thank you all for a perfect stay!

10

ANDREW

4 Mar 2025

·

Stayed 1 night

Location was very central to most attractions but yet on a quiet street. Very professional staff.

10

Martin

24 Jun 2023

·

Stayed 1 night

Beautiful hotel but rooms on 4th had very small windows.

10

Sarah

1 Aug 2024

·

Stayed 6 nights

Absolutely perfect location. Quiet yet near the the action. Staff was fabulous. Room was spacious. Will come back.

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Service

Service is a standout across reception, concierge and housekeeping, with staff frequently described as warm, attentive and proactive; early check-ins and personalized touches are common. A few guests reported slow or aloof service in bar or garden areas, or occasional upselling.

Related guest reviews

10

Sebastian

28 Nov 2025

·

Stayed 2 nights

Very helpful staff. Especially housekeeping and the bar/restaurant staff are excellent as is the food and beverage operation.

10

George

20 Mar 2025

·

Stayed 2 nights

Amazing stay! Staff was incredibly attentive to every detail and request. Highly recommend booking a room that has the Concierge Level access

10

Lisa

12 Sept 2023

·

Stayed 3 nights

Great hotel, the staff is extremely friendly and helpful. The location can't be beat. Loved it!

10

Paulo

17 Feb 2024

·

Stayed 1 night

This hotel has an excellent cost-benefit ratio. It is in very good condition and has very comfortable rooms, but without a doubt what I like the most about this hotel is the friendly, efficient and very attentive staff! I have been to all the best hotels of Madrid and I can say that, because of the professional and very high quality level of service this is my hotel of choice in Madrid. World class service.

10

MARCO

11 Dec 2024

·

Stayed 1 night

The hotel staff was very helpful. Our flight arrived very early but still they gave us our room at 7am. The hotel is very classy.

8

Kim

24 Apr 2023

·

Stayed 4 nights

Service in the garden area was poor. More management than staff. Room design was somewhat strange. The staff throughout the hotel were kind and considerate

10

CARMEN

23 Oct 2025

·

Stayed 1 night

Best check in and hotel experience I’ve ever had. The staff is absolutely dynamite and treat you like they absolutely adore you. Would definitely stay again and again and again. Room was absolutely beautiful and the club lounge and breakfast was amazing as well. The perfect hotel.

8

Karla

20 Jul 2024

·

Stayed 2 nights

The property has a good location, spacious rooms, attentive staff only at check in. Restaurant and bar staff are aloof and very unhelpful. Lots of staff but they wouldnt take our order. Had to wait at least 10 min for waitress to take our order while 4 waiters and a guy in a suit fluttered around avoiding eye contact. A lot of staff but uninterested in helping guests. Its ok but i dont think we will stay here again, a five star hotel is not just about the property and location but also about feeling welcome and we didnt feel welcome here.

10

Antony James

6 Sept 2025

·

Stayed 4 nights

From the moment we arrived we were looked after and made to feel very welcome. All the staff were attentive, efficient and thoroughly professional. No hesitation in returning to this hotel.

10

David

29 Oct 2025

·

Stayed 3 nights

Exceptional service from the concierge and reception staff. Stayed at many 5 star hotels, the level of service is another level in this hotel. Super friendly, helpful and professional staff. A big thank you to Konstantin, Paula, Lucas and Azahara. You made our trip to Madrid very special and memorable. Stunning design and decor in the common areas and the room. Very clean also . Excellent food. We enjoyed our stay so much, that we extended it.

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Location

Exceptionally central and walkable, near the Royal Palace, Opera and Gran Vía, yet often quiet on a side street. A few noted the immediate area feels touristy or preferred somewhere closer to Serrano.

Related guest reviews

10

Guilherme

20 Feb 2026

·

Stayed 3 nights

Excelente!!!! Localização ótima para quem quer turistar poucos metros da ópera , palácio real, catedral Almeida. Equipe hotel sensacional, muito atenciosos. Café da manhã e especial e muitas variedades no buffet e ainda uma opção a lá carte ! Vale muito a pena !

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10

Tan

16 Oct 2024

·

Stayed 8 nights

Deuxième séjour dans cet hôtel idéalement situé, près de tous les lieux intéressants, et des différents moyens de transport de Madrid. Accueil très aimable et professionnel. Tout le personnel est efficace et agréable. Chambre claire, calme, suffisamment spacieuse, confortable et bien équipée. Petit déjeuner de qualité et varié. Beau jardin et petite piscine sur le roof top pour les saisons chaudes. Un très bel établissement dans lequel nous reviendrons …

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10

Tom

4 Aug 2024

·

Stayed 2 nights

Our first Gran Meliá stay and we truly enjoyed the hospitality, the property (rooftop bar and pool area) was a great place to have a pre-dinner drink and watch the sunset. Staff was responsive and friendly and wanted to make our stay wonderful. Near the Royal Palace, Teatro Real, Plaza Mayor, and Gran Via. Thank you Gran Meliá.

10

Keith

26 Aug 2024

·

Stayed 4 nights

Fantastic central location for exploring the city. The hotel has outstanding decor and is a wonderful place to stay. Luxurious spacious rooms with gorgeous soft bedding. Exceptionally helpful staff who are most welcoming and helpful. The rooftop bar is a must for watching the sun set.

10

Karen

10 Sept 2025

·

Stayed 1 night

Fabulous location with close proximity to the Opera House, Palace and Gran Via (shopping). Wonderful staff, super comfortable rooms with fabulous black out curtains- slept like a baby! At night- hopped up to the 7th floor rooftop bar for an evening snack and drink with a wonderful view of the palace and opera house. Highly recommend!

8

Mary

8 Oct 2023

·

Stayed 2 nights

Staff lovely. Beautiful property and large rooms. The immediate area is not upscale. Very touristy and crowded.

10

ANDREW

4 Mar 2025

·

Stayed 1 night

Location was very central to most attractions but yet on a quiet street. Very professional staff.

8

bette

8 Jun 2024

·

Stayed 2 nights

We stayed in Red level room which I am happy we did. Spacious room and nice to have concierge in special area for assistance. Only drawback is that I would have preferred a hotel a bit more central Also it is a larger hotel and if calling for something difficult To get through to anyone. All in all very comfortable and good service

10

Jesus

25 Mar 2025

·

Stayed 1 night

Amazing location and breakfast

10

Sebastian

20 Jul 2025

·

Stayed 2 nights

Zentrale Lage, ruhiges Zimmer, alles gut zu erreichen

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Dining

Breakfast and on-site restaurants receive strong praise for quality and variety, and Red Level offerings are well liked. Some guests mentioned average dishes, slow service in garden or bar areas, or high prices.

Related guest reviews

10

Guilherme

20 Feb 2026

·

Stayed 3 nights

Excelente!!!! Localização ótima para quem quer turistar poucos metros da ópera , palácio real, catedral Almeida. Equipe hotel sensacional, muito atenciosos. Café da manhã e especial e muitas variedades no buffet e ainda uma opção a lá carte ! Vale muito a pena !

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10

Maria

5 Dec 2024

·

Stayed 7 nights

It is beautiful! Outstanding service, all the staff was amazing, Marta, Denis, Manuela, Jose, Alex, Victor, Jordan, the list is outstanding as their service attitude and friendly service. Every detail was very well executed. The room was great, the red level is a most for a perfect stay! Can’t wait to be back, thank you for giving us an unforgettable experience!

8

MRS D J BREEZE

12 Dec 2025

·

Stayed 3 nights

Breakfast buffet very good. Warm food well below average Staff in red level lounge very attentive

2

ibrahim

16 Apr 2023

·

Stayed 3 nights

rooms are smaller than what they stated. Our supposedly 500sq looked 300sq. Not sure what breakfast people raving about but it a holiday inn breakfast at best. The worst is the Dos Ceilos restaurant. We had dinner for the tasting menu and boy the food was bad and I didn't like any of the dishes.

10

Thierry

6 Dec 2025

·

Stayed 4 nights

Le petit déjeuner est beaucoup trop cher , nous ne l'avons pas pris En règle générale il est facturé à 30 € par personne maxi dans ce genre d'établissement

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10

Jacob

8 Sept 2024

·

Stayed 2 nights

Friendly staff. Nice breakfast. Great rooftop. Good 5 star. Not great.

10

CARMEN

23 Oct 2025

·

Stayed 1 night

Best check in and hotel experience I’ve ever had. The staff is absolutely dynamite and treat you like they absolutely adore you. Would definitely stay again and again and again. Room was absolutely beautiful and the club lounge and breakfast was amazing as well. The perfect hotel.

8

Karla

20 Jul 2024

·

Stayed 2 nights

The property has a good location, spacious rooms, attentive staff only at check in. Restaurant and bar staff are aloof and very unhelpful. Lots of staff but they wouldnt take our order. Had to wait at least 10 min for waitress to take our order while 4 waiters and a guy in a suit fluttered around avoiding eye contact. A lot of staff but uninterested in helping guests. Its ok but i dont think we will stay here again, a five star hotel is not just about the property and location but also about feeling welcome and we didnt feel welcome here.

10

Carlos

18 Nov 2025

·

Stayed 4 nights

Absolutely amazing! From the breakfast to the room, to the service- 5 stars!

10

Paulo

29 Jul 2023

·

Stayed 4 nights

Expensive dinner for the quality of food

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $822	2 $1,045	3 $920
4 $600	5 $643	6 $816	7 $902	8 $664	9 $930	10 $893
11 $677	12 $618	13 $702	14 $705	15 $749	16 $660	17 $757
18 $595	19 $746	20 $722	21 $1,109	22 $1,364	23 $1,499	24 $1,523
25 $1,108	26 $1,065	27 $670	28 $567	29 $614	30 $616	31 $623

Su	Mo	Tu	We	Th	Fr	Sa
1 $501	2 $621	3 $648	4 $628	5 $649	6 $824	7 $937
8 $662	9 $422	10 $427	11 $431	12 $397	13 $489	14 $486
15 $402	16 $406	17 $402	18 $403	19 $430	20 $509	21 $505
22 $423	23 $444	24 $444	25 $496	26 $484	27 $583	28 $523
29 $391	30 $385

Palacio de los Duques, a Gran Meliá Hotel - The Leading Hotels of the World

Prices for Palacio de los Duques, a Gran Meliá Hotel - The Leading Hotels of the World

Monthly average prices

About this property

Location

Room options

Red Level, Suite, 1 Bedroom

the Royal Suite

Deluxe Room

Family Room Grand Supreme

Supreme Room Red Level

Margarita Presidential Suite Red Level

Family Room, Connecting Rooms

Master Suite Red Level

Red Level, Junior Suite, Terrace

Red Level, Junior Suite

Suite, 2 Bedrooms (Red Level)

Suite, 2 Bedrooms (Red Level, 4+1)

Supreme Room Red Level Connecting Rooms

Red Level, Suite, 3 Bedrooms

Family Room (Supreme)

Supreme Room Red Level (2 Adults+ 2 Children)

Supreme Room Red Level Connecting Rooms 4+4

Supreme Room

Velazquez Penthouse Suite Red Level

Premier Room

Red Level Suite Junior Connecting Rooms

Deluxe Room, Connecting Rooms

Premier Room, Connecting Rooms

Red Level Suite Junior Connecting Rooms 4+2

Guest reviews of Palacio de los Duques, a Gran Meliá Hotel - The Leading Hotels of the World

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Palacio de los Duques, a Gran Meliá Hotel - The Leading Hotels of the World

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