Is parking available at the property?

Yes, parking is available on-site. It is limited and free of charge.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 5 AM to 10:00 AM for a fee of approximately EUR 8 per person.

Does the property allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in or late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, complimentary roundtrip airport shuttle services are available upon request. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

Where is the property located in relation to key landmarks?

The hotel is located in Derio, approximately 2.3 km (1.4 miles) from Bilbao Airport, and within a 15-minute drive of San Mames Stadium and the Bay of Biscay. The Guggenheim Museum Bilbao is about 7.8 km (12.5 miles) away.

What are the policies for guests staying with children?

Children 7 years old and younger are not permitted at the property.

What are the policies regarding extra beds and cribs?

The property does not provide cribs or extra beds. Only registered guests are allowed in the guestrooms.

Hotel New Bilbao Airport in Derio

Average nightly price at Hotel New Bilbao Airport by month, last 12 months (USD)
Month	Average price
January	$76
February	$81
March	$99
April	$110
May	$165
June	$140
July	$126
August	$168
September	$129
October	$128
November	$120
December	$92

What guests think

Hotel New Bilbao Airport is praised for its handy location next to BIO and convenient airport shuttle, while reviews also note limited amenities, mixed service experiences, and recurring temperature control issues that can make some stays less comfortable.

Rooms are generally modern, quiet, and spacious enough for short stopovers. Breakfast is basic and paid separately but starts very early, while dinner options are scarce due to no on-site restaurant and limited choices nearby. Overall, expect a practical, no-frills stopover focused on airport convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free airport shuttle is convenient for early and late flights, though pickup frequency and responsiveness vary, with some delays or limitations reported. Overall amenities are basic.

Related guest reviews

10

Gina

Apr 16, 2025

·

Stayed 1 night

Having to call for the shuttle only after getting baggage. We couldn’t schedule it the day before and had to wait until we got our luggage the day of. Sitting outside after a late night flight waiting for a shuttle…..I thought that odd. Perhaps the hotel was short staffed?

10

Emilio

Oct 30, 2023

·

Stayed 1 night

Very convenient. Close to the airport. If you have to catch an early flight there is an excellent curtesy bus service.

10

QING

Aug 31, 2025

·

Stayed 1 night

The hotel offers airport pick up and free shuttle when taking off as well, very convenient!

10

Stephanie

Nov 16, 2025

·

Stayed 1 night

Very convenient location for an early flight from BIO. The shuttle service is great. There is also a city bus, A2153, stopping at the airport (arrival level) and near the hotel.

10

Chris

Oct 14, 2023

·

Stayed 1 night

Definitely close to the airport with free transfer in about 10mins. Plane noise not noticeable. Breakfast reasonable but costs an extra €8. Great rooms with big beds and modern fixtures and fittings. Would definitely recommend especially if wanting somewhere close to the airport rather than close to Bilbao centre.

8

Janice

Sep 27, 2025

·

Stayed 1 night

Good hotel for a night before a flight. The shuttle service is very good.

4

Liam

May 27, 2024

·

Stayed 1 night

Arrived late into Bilbao but before the shuttle bus service stopped so called the hotel and they said it will be 15 minutes. Still waiting after 35 minutes then decided to get an Uber

8

Harry

Nov 9, 2025

·

Stayed 1 night

Close to airport with convenient free transportation to BIO airport. Not many amenities but clean

6

harvey

Feb 1, 2025

·

Stayed 1 night

2nd time we stayed and used airport shuttle both ways but this time the pickup driver told us he was only the driver and would not help with the bags, including for a woman whose bag was quite heavy; plus he kept the doors and windows open in 6C weather waiting for other passengers

8

andres

Jul 26, 2025

·

Stayed 1 night

el hotel muy nuevo y cómodo, sin embargo el servicio de transfer desde y hacia aeropuerto es poco amigable y poco flexible. Por el empleo, solo van cada 1 hora al aeropuerto (entre 9 y 19 hrs)

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Cleanliness

Reviews repeatedly cite very clean rooms and common areas. A few guests noted odors or isolated issues such as a stained sheet or an insect.

Related guest reviews

10

Oscar De la

Jan 21, 2026

·

Stayed 1 night

Good Clean and confy

10

John

Feb 26, 2026

·

Stayed 1 night

Hotel was very clean, the room was more than adequate, shower and bathroom facilities were of a very high standard. Good restaurant within walking distance

2

Wout

Feb 16, 2026

·

Stayed 1 night

Airport shuttle duurde 50 min tot ze er waren terwijl ze aan de telefoon 10-15 minuten zeiden. Ongezellige kamer en er zat een beestje op mijn bed.

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4

María Carmen

Apr 8, 2022

·

Stayed 1 night

Al meterme en la cama la sábana bajera tenía una mancha negra de algun desteñido. Bajé a recepcion para informar y me dijeron que ya se lo comentarian a la gobernanta, pero fueron incapaces de cambiarme las sabanas

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8

Jane

Nov 11, 2025

·

Stayed 1 night

Staff was friendly and attentive. Shuttle to airport was super convenient. Only negative was a slight musty smell in the room. Were were there for less than 12 hours.

10

Mick

May 27, 2025

·

Stayed 2 nights

Hotel was clean and tidy, with friendly helpful staff

10

Annette

Sep 23, 2024

·

Stayed 1 night

Clean and modern hotel minutes away from the airport.

10

rosa

Apr 21, 2025

·

Stayed 1 night

Clean

10

Beatrice

Jul 16, 2025

·

Stayed 1 night

I stayed one night at this hotel I arrived at Bilbao airport around 10pm Shuttle of the hotel picked me up The staff was very welcoming The room is very spacious, modern and clean Perfect place if you need to spend a night in Bilbao near the airport

10

John

Jul 29, 2024

·

Stayed 1 night

Great hotel for the airport. clean & spacious rooms. great service

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Rooms

Rooms are modern, quiet, and generally spacious with comfortable beds. Several guests reported ineffective air conditioning or centrally controlled temperatures that left rooms too warm.

Related guest reviews

10

Bruce

Jan 12, 2026

·

Stayed 1 night

Everything about the new Bilbao hotel is 5 star I would stay no where else From arrival to departure I recommend it to anyone travelling. The staff are friendly and efficient making the check in and out as easy as possible for tired guests The rooms are spacious and immaculately clean and at a comfortable temperature. Breakfast is reasonably priced and served for people from4-45am - 10am. There is another hotel nearby but I would never stay anywhere else.

6

Harpreet

May 16, 2025

·

Stayed 1 night

Poor air conditioner

10

Rachael

Jan 3, 2025

·

Stayed 1 night

Modern, clean, spacious and well decorated hotel that is super handy for the airport (2min drive away). Would definitely use again

10

Deena

Jun 16, 2025

·

Stayed 1 night

Quiet clean hotel close to the airport with a shuttle.

8

Philip

Jun 13, 2025

·

Stayed 1 night

Very convenient to the airport and generally clean. However, expensive (no breakfast included) and aircon set to 25 degrees in the room! Could not be adjusted so was uncomfortably hot.

8

Sharon

Apr 12, 2024

·

Stayed 1 night

The shower floor was slippery. The bed was a large and comfortable with great pillows.

8

Elizabeth

Apr 26, 2024

·

Stayed 1 night

Shower head was broken and room was hot even with the air conditioning on. Had to open the window!

10

Chris

Oct 14, 2023

·

Stayed 1 night

Definitely close to the airport with free transfer in about 10mins. Plane noise not noticeable. Breakfast reasonable but costs an extra €8. Great rooms with big beds and modern fixtures and fittings. Would definitely recommend especially if wanting somewhere close to the airport rather than close to Bilbao centre.

10

Adriana

Sep 2, 2024

·

Stayed 1 night

Nice, clean and large room near the airport.

8

Jessica

Sep 15, 2024

·

Stayed 2 nights

Different System with lights and air condition, you have to use the door key in a slot for the lights and air conditioner to work inside. Take the key out and everything was off so the room was very steamy, feel like the air condition didn’t work, blow air only

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Service

Many guests describe friendly, helpful staff and efficient check-in/out. Others report unfriendly or unhelpful interactions and occasional shuttle or billing issues, indicating inconsistency.

Related guest reviews

10

Cari

Oct 22, 2023

·

Stayed 1 night

The front desk staff were so helpful, giving restaurant recommendations and other help. The room was clean and newly furnished.

4

Patrick

Aug 28, 2024

·

Stayed 1 night

I only had a short overnight stay between flights. The person who checked me in was not friendly or helpful in the least. It was a burden to request an Americana and water that still cost 3,50 E. I know it can be tedious and quiet in the overnight, the person behind the desk at 03:30 was sleeping while staring at computer…. Overall the place was clean but customer service is awful.

6

Hien

Nov 16, 2024

·

Stayed 1 night

Unfriendly staff acts like guests are inconveniences. I was an hour early for check in and another guest was 30 min early. The front desk refused to check us in early despite available rooms. I understand rules are rules, so that was actually fine, but no one smiled, say hello or acknowledged you. Driver of shuttle was the same way. No smile, no hello, no acknowledgement and just left my luggage in front of the hotel. The only time he smiled was when he was tipped. Nothing included in the room except a nice clean bed and clean, updated bathrooms. Continental breakfast looked lousy for free much less the cost of 8 euros they charge. There are no restaurants near by except a restaurant in the Holliday Inn Express next door. Bottom line, expect nothing except a clean bed and free shuttle to airport. I recommend paying a little more for the Holliday Inn Express down the street. They were so much nicer with staff and facility.

6

marjan

Nov 3, 2025

·

Stayed 1 night

The staff are very unfriendly

2

Jaime Maqueo

Nov 28, 2024

·

Stayed 1 night

Personal de recepcion FATAL un hombre anoche 11:30pm PESIMO servicio

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10

Mick

May 27, 2025

·

Stayed 2 nights

Hotel was clean and tidy, with friendly helpful staff

10

Silvia

Sep 14, 2025

·

Stayed 1 night

Ame este Hotel! La señora del turno de la mañana me salvó literalmente e hizo todo porque yo pudiera ir a San Sebastián de la forma más conveniente y el chico del turno nocturno estuvo pendiente de que todo estuviera bien a mi regreso… el señor del transporte del shuttle ambos maravillosos. Gracias por tratarme tan bien … es tan raro encontrar lugares con servicio al cliente tan maravilloso. Y las instalaciones limpias, modernas, amplias. 100

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2

Jimmy

Nov 5, 2025

·

Stayed 1 night

The staff was terrible, they acused us for having a dog in the room..... saying they could see it on there itv but when we asked them to search our rooms they would not do so. - the staff even harrased my old mother in law and kept talking anbout a dog that was NEVER in any room - we where on our way to Denmark and dig NOT bring a dog on our holliday - it was such a joke and i will recomend hotels.com to remove the hotel from their list - dont use this hotel there are lots of airports hotels in the area and i am sure that they treat their guests better than on this crazy place

10

Britta

Oct 1, 2025

·

Stayed 1 night

Alt var i orden på værelset. Personale venlige og hjælpsomme, og shuttelbus til døren. What is not to like 😊

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10

Silvia

Sep 22, 2025

·

Stayed 1 night

Hotel muy cómodo para acceder al aeropuerto de Bilbao. EL personal es muy amable.

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Location

Very close to Bilbao Airport, ideal for early or late flights. Less convenient for visiting the city and with few dining options in the immediate area.

Related guest reviews

10

Peter

Jun 1, 2025

·

Stayed 1 night

Walking distance from the Airport.

8

Malisa

Oct 5, 2025

·

Stayed 1 night

Comfortable place. Close to the airport.

10

Marcela

May 10, 2025

·

Stayed 1 night

Muy cómodo para estar en el aeropuerto al día siguiente pero está muy lejos de la ciudad

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10

Stephanie

Nov 16, 2025

·

Stayed 1 night

Very convenient location for an early flight from BIO. The shuttle service is great. There is also a city bus, A2153, stopping at the airport (arrival level) and near the hotel.

8

Roland

Nov 10, 2025

·

Stayed 1 night

Only use as a one-nighter, super convenient for airport but no dining or food delivery services nearby. Eat before check-in

10

Chris

Oct 14, 2023

·

Stayed 1 night

Definitely close to the airport with free transfer in about 10mins. Plane noise not noticeable. Breakfast reasonable but costs an extra €8. Great rooms with big beds and modern fixtures and fittings. Would definitely recommend especially if wanting somewhere close to the airport rather than close to Bilbao centre.

8

Jane

Oct 11, 2025

·

Stayed 1 night

Lovely bright modern hotel close to airport and down town Bilbao

8

Juha

Jun 5, 2025

·

Stayed 3 nights

Excellent stay and excellent sleep. I spent 3 nights as a tourist because it was surprisingly affordable compared to accommodation in the city. I probably wasn't their typical customer :) Buses to the city and airport go only every 60 minutes unless you walk to the airport to get the frequent bus (every 15 minutes). It's a 15-20 minute walk but I don't recommend it because there is no designated walking route, instead you have to walk on the side of a highway. Some planning ahead for the hourly bus makes it easy enough to get to the city and back. Travel time with that bus is 40-45 minutes. 4 stars for condition only because my bathroom door wouldn't close properly and the latch actually broke during my stay. Not a problem for me being solo. Otherwise everything was perfect. There's a pretty basic breakfast (coffee, juice, breads and cereals) for 8 euros which I happily paid instead of getting to the city that early.

10

Michael

Jan 29, 2024

·

The hotel is small, but nice. The only negative was the options to eat close by. There is only 1 overpriced restaurant near the hotel.

10

Max

Mar 25, 2024

·

Stayed 2 nights

Close to airport. Easy walk into the town nearby. Easy access for ground transportation into Bilbao.

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Dining

Breakfast is simple and inexpensive, with very early start times; quality is described as basic. There is no dinner restaurant on-site and nearby options are limited.

Related guest reviews

10

Bruce

Jan 12, 2026

·

Stayed 1 night

Everything about the new Bilbao hotel is 5 star I would stay no where else From arrival to departure I recommend it to anyone travelling. The staff are friendly and efficient making the check in and out as easy as possible for tired guests The rooms are spacious and immaculately clean and at a comfortable temperature. Breakfast is reasonably priced and served for people from4-45am - 10am. There is another hotel nearby but I would never stay anywhere else.

4

Eilis

Jul 31, 2025

·

Stayed 1 night

Very Basic . Continental breakfast. Cereal bowls all chipped. More bnb than hotel. No tea coffee in rooms. Near airport but nothing only another hotel around. Very Quiet hotel. nobody around.

8

Roland

Nov 10, 2025

·

Stayed 1 night

Only use as a one-nighter, super convenient for airport but no dining or food delivery services nearby. Eat before check-in

10

Stephan

May 12, 2025

·

Stayed 1 night

Kostenloser Transfer zum / vom Flughafen. Ruhig und sauber. Einfaches Frühstück für 8 Euro.

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8

Juha

Jun 5, 2025

·

Stayed 3 nights

Excellent stay and excellent sleep. I spent 3 nights as a tourist because it was surprisingly affordable compared to accommodation in the city. I probably wasn't their typical customer :) Buses to the city and airport go only every 60 minutes unless you walk to the airport to get the frequent bus (every 15 minutes). It's a 15-20 minute walk but I don't recommend it because there is no designated walking route, instead you have to walk on the side of a highway. Some planning ahead for the hourly bus makes it easy enough to get to the city and back. Travel time with that bus is 40-45 minutes. 4 stars for condition only because my bathroom door wouldn't close properly and the latch actually broke during my stay. Not a problem for me being solo. Otherwise everything was perfect. There's a pretty basic breakfast (coffee, juice, breads and cereals) for 8 euros which I happily paid instead of getting to the city that early.

10

William G

Feb 17, 2025

·

Stayed 1 night

We were well accommodated at the Hotel New Bilbao Airport. All was wonderful. We did have to leave very early for our flight back to the US. There was no coffee machine in the room. The hotel breakfast was not available before we shuttled over to the airport. Definitely not a deal breaker, but if they could have had a simple coffee machine in the lobby to accommodate the early birds, that would have been great! Thanks for a very nice stay!

8

Silvia

May 6, 2025

·

Stayed 1 night

Hotel muy conveniente y cómodo para acceder al aeropuerto. Una pena que no tenga restaurante para cenar.

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8

Maria

Aug 1, 2023

·

Stayed 1 night

Breakfast and dining options could improve.

10

Cecilia

Nov 3, 2024

·

Stayed 1 night

Hemos elegido éste hotel porque está muy cerca del aeropuerto de Bilbao. El hotel es muy cómodo. Tiene buen desayuno.

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2

Dennis

May 14, 2024

·

Stayed 1 night

Didn’t have air conditioning turned on; our room got up to 85 degrees. Windows barely opened. One front desk person tried to get us to return our rental car a day early, after which we’d have to make an appointment for the shuttle. Super weird. Buffet was lame; we went on the next door property for breakfast.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $123	5 $192	6 $109	7 $107
8 $78	9 $93	10 $127	11 $134	12 $133	13 $113	14 $104
15 $80	16 $82	17 $79	18 $81	19 $88	20 $113	21 $98
22 $81	23 $82	24 $81	25 $92	26 $88	27 $92	28 $88
29 $78	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
		1 $80	2 $78	3 $78	4 $92	5 $122
6 $119	7 $102	8 $82	9 $82	10 $82	11 $82	12 $82
13 $78	14 $78	15 $82	16 $82	17 $82	18 $82	19 $77
20 $78	21 $82	22 $82	23 $82	24 $88	25 $98	26 $79
27 $77	28 $82	29 $88	30 $82	31 $112

Hotel New Bilbao Airport

Prices for Hotel New Bilbao Airport

Monthly average prices

About this property

Location

Room options

Single Room

Double Room, 1 King Bed

Double Room

Guest reviews of Hotel New Bilbao Airport

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel New Bilbao Airport

Prices for upcoming dates

Business details