Is parking available at the property?

Free self-parking is available onsite, and it is on-site parking.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee of approximately CNY 230 per person.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Guangzhou, just a 4-minute drive from Canton Tower and 6 minutes from Yuexiu Park. It is approximately 3.9 miles from Beijing Road Pedestrian Street and 4.5 miles from Canton Fair Complex.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests.

What are the policies regarding children staying at the property?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies for extra beds and cribs?

The property offers rollaway beds for a fee of CNY 230 per night. Advance request or confirmation is required for rollaway beds.

Grand Hyatt Guangzhou

What guests think

At Grand Hyatt Guangzhou, travellers highlight a central location near shopping and metro, spacious rooms with good views, and generally friendly service, while some mention elevator changes via the 22nd-floor lobby and occasional delays at check-in.

Most guests find rooms clean and comfortable, though a few report odors, missed details in housekeeping, or restaurant-area cleanliness issues. Breakfast and buffet options earn praise for variety, but the club lounge feels small with limited selections to some. Expect a comfortable stay with strong basics and a few operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the lobby is on the 22nd floor requiring elevator changes, and several guests found the lift/card system inconvenient. The club lounge receives praise but also feels small with limited selections to some.

Related guest reviews

6

Ronny

18 Oct 2023

·

Stayed 4 nights

The reception on 22th floor is irritating, bad English speaking staff and Wifi is terrible

10

Hau Kar

16 Aug 2023

·

Stayed 1 night

Clean , spacious , excellent location , club floor space is limited n food only adequate n fair

10

Hau Kar

13 Aug 2023

·

Stayed 2 nights

Room clean n spacious , club floor facility is too small , food quite limited in selection

8

RAJAI

7 Mar 2024

·

Stayed 3 nights

the hotel is below Grand Hyatt standards, run down and old. The staff are friendly but lack basic English communication for an international chain. bed is comfortable and pillow options are available. getting up to the room is a hassle, you need to go up to the 22nd floor and then change elevators to go back down to your room. Location is great

10

Sengkang

26 Dec 2024

·

Stayed 3 nights

Apart from the check in lobby is on high floor, all others are well maintain.

10

Andrew R

14 Apr 2025

·

Stayed 6 nights

The club level was great, large rooms and great club restaurant

10

Hector

31 Oct 2025

·

Stayed 5 nights

Realmente un hotel muy bueno Lo recomiendo totalmente a todos los chilenos y latinos. Lo único malo es que no tiene co-work o zona de trabajo. El lobby es muy pequeño e incómodo porque es demasiado pequeño. Piscina y spa muy bueno.

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10

Michael

18 Jan 2025

·

Stayed 1 night

升降機泊卡困難

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2

Mengxin

29 Oct 2025

·

Stayed 2 nights

U will have to go to the 22nd floor to the lobby and come back down to your room. if your room is below 22nd It's such an inconvenient that you will have to get to the 22nd and then take another elevator to the floor where ur room is. Not recommended

10

Michael

8 Dec 2024

·

Stayed 1 night

Great staff and Club floor reception. Great location. Club floor food could be a bit more western as it is geared to the Chinese guests.

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Cleanliness

Many reviews describe clean, tidy rooms, but several note issues such as odors, missed housekeeping details, and a restaurant area with crumbs. A few cite inconsistent room hygiene and replenishment.

Related guest reviews

8

Wai Chung

4 Jan 2026

·

Stayed 2 nights

整體OK，但20/F餐廳清潔一般。特別係啲沙化好多麈及食物殘渣。

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2

Chelsy

1 Jul 2024

·

Stayed 2 nights

Super slow checkin, I waited for almost an hour to get into my room despite I check in at 3 pm, because the staffs had not yer cleaned up the room. Hygiene condition inside was bad with hairs on sofa, toilet with urine smell, biscuit on floor. Beds are so small that I have to add a bed for an extra 230 RMB per night. They didn’t refill my towels and tissue paper eveyday. In sum, this is not the service I would have expected for a 5 star hotel.

8

Bielka

11 May 2025

·

Stayed 2 nights

El hotel muy bonito la ubicación excelente lamentablemente las habitaciones tenía olor a humedad

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10

Chi Tak

13 May 2024

·

Stayed 2 nights

Excellent! Very pleasant environment. Clean and neat room.

10

Luke

11 Nov 2025

·

Stayed 5 nights

Nice room with a good view, clean and tidy. No complaints

8

Jun

15 Sept 2024

·

Stayed 3 nights

細かいところの掃除はいまいちかな。でも総合的には問題なし

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10

Ralf

4 Nov 2025

·

Stayed 3 nights

Ja personalet var meget hjælpsomme og der var meget rent

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10

Mohammad

30 May 2024

·

Stayed 2 nights

Clean, tidy and friendly staff.

8

Miaotian

27 Mar 2023

·

Stayed 3 nights

The location of the hotel was pretty good, but I would recommend staying at the room facing the park, our room faced the road in which you can hear car honk and construction noise. The layout of the room was stylish and reasonablem, but has some smoking odor even if we stayed at the nonsmoking floor.

8

Yin

26 Nov 2025

·

Stayed 3 nights

The room is very clean. Staffs are friendly

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Rooms

Rooms are generally spacious and comfortable, with good views and layouts appreciated by many. Some guests feel parts of the property are dated or below Grand Hyatt standards.

Related guest reviews

8

Paul

28 Nov 2023

·

Stayed 1 night

Great location, nice rooms!

10

Laura

22 Sept 2025

·

Stayed 5 nights

Very nice Hotel! Absolutely recommend to anyone looking for a good hotel in Guangzhou, central location, spacious rooms, tidy, outstanding customer service, the Buffet is one of the best in the city! Worth every penny.

8

Hou Tong

25 Jun 2024

·

Stayed 1 night

The room has a very nice view and very clean and comfortable. The staff is friendly too and the amenities is very good. Close to a lot of restaurants and public transportation is convenient. Only thing need to improved might be its lighting and the sign

8

RAJAI

7 Mar 2024

·

Stayed 3 nights

the hotel is below Grand Hyatt standards, run down and old. The staff are friendly but lack basic English communication for an international chain. bed is comfortable and pillow options are available. getting up to the room is a hassle, you need to go up to the 22nd floor and then change elevators to go back down to your room. Location is great

8

canson

8 Jun 2024

·

Stayed 1 night

I like the design of this hotel

10

Luke

11 Nov 2025

·

Stayed 5 nights

Nice room with a good view, clean and tidy. No complaints

10

Keng Seong

20 Jul 2025

·

Stayed 1 night

Like the size of the room and good staff service of the front reception during check in.

8

Eric

2 Jan 2024

·

Stayed 1 night

Centrally located at CBD with easy access. Rooms are large, quiet clean and tidy. Good Variety of food served for breakfast and good variety of wines at lounge. Only one comment is more training should be provided to reception as it takes more than 20 minutes for Check-in

10

QIER

11 Jul 2025

·

Stayed 1 night

Spacious room, nice restaurant

6

shafiqali

3 Aug 2025

·

Stayed 1 night

The hotel is a bit run down need renovation

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Service

Service is frequently described as friendly, helpful, and welcoming. However, some report slow or inconvenient check-in, inconsistent professionalism, and limited English at reception.

Related guest reviews

10

Manpreet

7 Jun 2025

·

Stayed 5 nights

Helpful staff,

6

Ronny

18 Oct 2023

·

Stayed 4 nights

The reception on 22th floor is irritating, bad English speaking staff and Wifi is terrible

2

Chelsy

1 Jul 2024

·

Stayed 2 nights

Super slow checkin, I waited for almost an hour to get into my room despite I check in at 3 pm, because the staffs had not yer cleaned up the room. Hygiene condition inside was bad with hairs on sofa, toilet with urine smell, biscuit on floor. Beds are so small that I have to add a bed for an extra 230 RMB per night. They didn’t refill my towels and tissue paper eveyday. In sum, this is not the service I would have expected for a 5 star hotel.

10

Hyun woo

23 Jun 2025

·

Stayed 5 nights

All of the hotel staff were very kind. The condition of the building was excellent, and I really appreciated being moved to a room with a better view.

6

stanley

29 Aug 2023

·

Stayed 6 nights

The staff overall not professional.

8

Eric

2 Jan 2024

·

Stayed 1 night

Centrally located at CBD with easy access. Rooms are large, quiet clean and tidy. Good Variety of food served for breakfast and good variety of wines at lounge. Only one comment is more training should be provided to reception as it takes more than 20 minutes for Check-in

10

Kenneth

27 Jun 2025

·

Stayed 5 nights

Super venlige hotelansatte - alt fungerer som det skal. Klar anbefaling herfra

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10

Hoi Yan Daisy

5 Jul 2024

·

Stayed 1 night

禮賓部Eric and William 熱情耐心幫忙找車，讃！

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8

Yin

26 Nov 2025

·

Stayed 3 nights

The room is very clean. Staffs are friendly

10

ping

2 Dec 2023

·

Stayed 2 nights

Excellent service

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Location

Consistently praised central CBD location with easy access to metro, malls, restaurants, and a nearby park.

Related guest reviews

8

Paul

28 Nov 2023

·

Stayed 1 night

Great location, nice rooms!

10

TAEWOO

30 Mar 2025

·

Stayed 2 nights

Very cozy place to take a rest. Central park and big shopping mall are near there.

8

Silje

30 Jan 2026

·

Stayed 5 nights

nice location

10

Andreas

23 Apr 2025

·

Stayed 4 nights

Location

8

RAJAI

7 Mar 2024

·

Stayed 3 nights

the hotel is below Grand Hyatt standards, run down and old. The staff are friendly but lack basic English communication for an international chain. bed is comfortable and pillow options are available. getting up to the room is a hassle, you need to go up to the 22nd floor and then change elevators to go back down to your room. Location is great

10

SECK JIN

18 Dec 2024

·

Stayed 2 nights

광저우 텐허 즁심에 있어 이동에 편하고 쾌적함 이 좋았습니다.

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8

Harold

17 Oct 2025

·

Stayed 6 nights

Good property located in premium part of town. Good shopping and dinning near by. Good breakfast with a variety for all

10

yasmin

5 Apr 2025

·

Stayed 5 nights

We loved our stay very close to shopping restaurants and metro

8

Miaotian

27 Mar 2023

·

Stayed 3 nights

The location of the hotel was pretty good, but I would recommend staying at the room facing the park, our room faced the road in which you can hear car honk and construction noise. The layout of the room was stylish and reasonablem, but has some smoking odor even if we stayed at the nonsmoking floor.

10

Mubarak A

11 Aug 2025

·

Stayed 5 nights

Very good hotel and in good location

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Dining

Breakfast and buffet options are widely appreciated for variety and quality. The club lounge draws mixed feedback, with several noting it feels small and selections limited, and occasional issues with seating, queues, or pricing communication.

Related guest reviews

10

Hau Kar

16 Aug 2023

·

Stayed 1 night

Clean , spacious , excellent location , club floor space is limited n food only adequate n fair

6

Yuen Fei

28 Jul 2024

·

Stayed 1 night

We booked non-smoking room, but they cannot provide the requested room type on the day of check-in. This is not acceptable for a star hotel. They should not accept booking if cannot provide. Also when we have breakfast in the morning, this is first time no staff leading us the a table. They just asked for the room number and let us go in and find the table ourselves. We walk around and cannot find a suitable table and need to request staff the move the table eventally.

10

Hau Kar

13 Aug 2023

·

Stayed 2 nights

Room clean n spacious , club floor facility is too small , food quite limited in selection

10

Laura

22 Sept 2025

·

Stayed 5 nights

Very nice Hotel! Absolutely recommend to anyone looking for a good hotel in Guangzhou, central location, spacious rooms, tidy, outstanding customer service, the Buffet is one of the best in the city! Worth every penny.

10

CHI TAK

16 Apr 2024

·

Stayed 3 nights

一下車到達酒店的時候，已感受到酒店的熱情款待，雖然行李不多，但酒店行李員也立即替我們拿起行李，並稍後直接送到我們的房間，要特別嘉許姓"Li"的小哥(看不清楚他的名字)，他真的很有效率協助我們及充滿笑容。房間很舒適及整潔，很喜歡浴室置於中央，有兩邊通道，而且與座廁分開。我們連續住三晚，每天晚上回來都看到房間打掃及整理得很好很衛生，而且又補回瓶裝水，真的很貼心的感覺。本身預訂時沒有加配自助早餐，但其中一天早上我便自費吃了，自助早餐食物種類相當豐富，咖啡及豆漿都很好喝；想吃炒蛋/奄列，但太多人等待，而且只有一名廚師負責便放棄了；另外安排入座時，侍應帶到我們坐離開食物區域很遠的座位，但由於同行有長者，行動不太方便，後來才被安排坐得近食物區的位置，希望餐廳方面可多加留意。酒店附近也有很多商場，大小餐廳食店，而且很近地鐵站，所以很推薦入住酒店。

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10

Thomas

28 Nov 2023

·

Stayed 2 nights

nice breakfast

8

Harold

17 Oct 2025

·

Stayed 6 nights

Good property located in premium part of town. Good shopping and dinning near by. Good breakfast with a variety for all

10

Kathleen

26 Sept 2023

·

Stayed 6 nights

Wonderful staff and GREAT food

10

Kenneth

12 Mar 2025

·

Stayed 4 nights

Fantastisk hotel - ganske enkelt. Service niveauet er ganske enkelt i top. Dejlig morgenmadsbuffet. Her kommer jeg helt sikkert igen.

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10

Michael

8 Dec 2024

·

Stayed 1 night

Great staff and Club floor reception. Great location. Club floor food could be a bit more western as it is geared to the Chinese guests.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $173	3 $159
4 $168	5 $158	6 $142	7 $126	8 $134	9 $158	10 $158
11 $148	12 $158	13 $173	14 $337	15 $470	16 $495	17 $495
18 $302	19 $192	20 $192	21 $223	22 $381	23 $512	24 $511
25 $396	26 $307	27 $202	28 $192	29 $202	30 $348	31 $381

Su	Mo	Tu	We	Th	Fr	Sa
1 $375	2 $349	3 $239	4 $177	5 $192	6 $238	7 $192
8 $171	9 $186	10 $236	11 $240	12 $244	13 $192	14 $192
15 $145	16 $175	17 $189	18 $223	19 $223	20 $206	21 $206
22 $169	23 $169	24 $185	25 $196	26	27 $239	28 $192
29 $158	30 $172

Grand Hyatt Guangzhou

About this property

Location

Room options

Standard Room, 1 King Bed

Grand Suite, 1 King Bed

Twin Room, Room, Garden View

Club Double Room, 1 King Bed

Premium Suite (Grand)

Deluxe Suite

Family Room (1 King Bed & 2 Twin Beds)

Grand, Executive Suite

Room, 1 King Bed, Tower

Standard Room, 1 King Bed, Garden View

Standard Room, 2 Twin Beds

Club Twin Room

Club Double Room, 1 King Bed, Garden View

Guest reviews of Grand Hyatt Guangzhou

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Grand Hyatt Guangzhou

Prices for upcoming dates