The Retreat Palm Dubai MGallery by Sofitel
$262
/ night
Avg. for October
Prices for The Retreat Palm Dubai MGallery by Sofitel
Select dates to see prices and availability
$262
/ night
Avg. for October
Monthly average prices
Nightly prices at The Retreat Palm Dubai MGallery by Sofitel average $78 in June, the cheapest month, and $320 in November, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $255 |
| February | $250 |
| March | $207 |
| April | $176 |
| May | $115 |
| June | $78 |
| July | $85 |
| August | $82 |
| September | $87 |
| October | $262 |
| November | $320 |
| December | $297 |
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Oct · $262
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Most expensive: November (~$320)
Cheapest: June (~$78)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. This hotel also features complimentary w...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Free valet parking is available onsite.
Dining
Enjoy local and international cuisine at Vibe, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 255 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets.
Location
With a stay at The Retreat Palm Dubai MGallery by Sofitel in Dubai (Palm Jumeirah), you'll be within a 10-minute drive of Lost World Aquarium and Aquaventure. This beach hotel is 9.3 mi (14.9 km) from Marina Beach and 9.9 mi (16 km) from Burj Al Arab.
What's nearby
Aquaventure(1.9 miles)
Lost World Aquarium(2.1 miles)
Atlantis, The Palm(2.3 miles)
The Pointe(4.7 miles)
Palm West Beach(5.4 miles)
Palm Jumeirah Mall(6 miles)
The View at The Palm(6.2 miles)
Dubai College(7.5 miles)
American University of Dubai (AUD)(8.1 miles)
Dubai Marina Mall(9 miles)
Al Sufouh Beach(9.2 miles)
The Walk(9.2 miles)
Skydive Dubai(9.2 miles)
Jebel Ali Race Course(9.2 miles)
Marina Beach(9.3 miles)
Dubai Intl. Airport (DXB)(24.8 miles)
Al Maktoum Intl. Airport (DWC)(31.4 miles)
Sharjah (SHJ-Sharjah Intl.)(41.8 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Palm Jumeirah The Palm Jumeirah Dubai, Dubai, United Arab Emirates
Aquaventure (1.9 miles)
Lost World Aquarium (2.1 miles)
Atlantis, The Palm (2.3 miles)
The Pointe (4.7 miles)
Palm West Beach (5.4 miles)
Palm Jumeirah Mall (6 miles)
Room options
12
Deluxe Suite, 1 Bedroom, Balcony, Partial Sea View (Club )
Room details
1 Twin Bed
Sleeps 2
861 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
15
Premium Suite, 1 Bedroom, Balcony (Palm Sea View and Club )
Room details
1 King Bed
Sleeps 2
807 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
14
Premium Room with Balcony, Palm Sea View and Club
Room details
2 Twin Beds
1 King Bed
Sleeps 2
377 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
10
Deluxe Room with Balcony, Palm Sea View
Room details
1 King Bed
2 Twin Beds
Sleeps 2
377 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
9
Deluxe Room with Balcony
Room details
1 King Bed
2 Twin Beds
Sleeps 2
377 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
13
Penthouse Suite with Rooftop Terrace, Palm Sea View and Club
Room details
1 Queen Bed
Sleeps 2
BalconyAir ConditioningHeatingWi-Fi (Free)
10
Deluxe Room with Balcony, Partial Palm Sea View
Room details
1 King Bed
2 Twin Beds
Sleeps 2
377 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
Guest reviews of The Retreat Palm Dubai MGallery by Sofitel
8.4
Very good
Based on 5,240 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across reviews of The Retreat Palm Dubai MGallery by Sofitel, guests frequently praise the friendly, helpful staff, clean rooms, and the well-kept private beach and pool, highlighting comfortable stays with attractive views across Palm Jumeirah.
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What guests think
Across reviews of The Retreat Palm Dubai MGallery by Sofitel, guests frequently praise the friendly, helpful staff, clean rooms, and the well-kept private beach and pool, highlighting comfortable stays with attractive views across Palm Jumeirah.
A recurring issue is construction opposite the hotel affecting views and causing daytime noise in some rooms. The location is beachfront but relatively far from central Dubai, so taxis or a car are commonly needed. Dining feedback is mixed: many enjoy the breakfast and on-site restaurants, while others find variety limited, prices high for extras, and note the property is alcohol free. Overall, it suits travellers seeking a quiet beachfront base on the Palm.
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AI-generated summary based on recent guest reviews
Facilities
Guests often highlight the private beach and pool as relaxing and well kept, plus a decent gym and a popular spa. Some mention limited pool space or pushy upselling around the pool and spa.
Related guest reviews
10
Emily
Mar 5, 2025
·
Stayed 2 nights
Had a lovely stay. Staff were so friendly and helpful. Beautiful hotel and property, very clean, beautiful location. Loved the beach access and the promenade on the other side to walk along the Palm. Really appreciate the upgraded room and kind treatment during my pregnancy. The balcony and view of the palm were stunning. The fruit bowl was so sweet and we really appreciate the staff giving us extra water. The gym was convenient and had a good selection of equipment and was very clean. The restaurant was also delicious for dinner. The Ramadan decorations on the beach were also lovely. Staff also helped us advise and secure a taxi for the return trip on the spot. Thank you for helping us have an amazing trip! Would highly recommend
Had a lovely stay. Staff were so friendly and helpful. Beautiful hotel and property, very clean, beautiful location. Loved the beach access and the promenade on the other side to walk along the Palm. Really appreciate the upgraded room and kind treatment during my pregnancy. The balcony and view of the palm were stunning. The fruit bowl was so sweet and we really appreciate the staff giving us extra water. The gym was convenient and had a good selection of equipment and was very clean. The restaurant was also delicious for dinner. The Ramadan decorations on the beach were also lovely. Staff also helped us advise and secure a taxi for the return trip on the spot. Thank you for helping us have an amazing trip! Would highly recommend
8
Sami
Sep 18, 2025
·
Stayed 7 nights
Tres bonne expérience globalement. Les chambres sont spacieuses, confortables, trés propre et bien equipées. Le gros + , son espace piscine et plage privée avec vue sur la palm jumeirah. Vraiment reposant. Les seul bémols: peut etre un peu loin de tout (prévoir location véhicule, ou budget taxi), petit dejeuner pas à la hauteur d’un 5 étoiles. Il sagit d’ailleurs plus d’une expérience 4 étoiles que 5.
Tres bonne expérience globalement. Les chambres sont spacieuses, confortables, trés propre et bien equipées. Le gros + , son espace piscine et plage privée avec vue sur la palm jumeirah. Vraiment reposant. Les seul bémols: peut etre un peu loin de tout (prévoir location véhicule, ou budget taxi), petit dejeuner pas à la hauteur d’un 5 étoiles. Il sagit d’ailleurs plus d’une expérience 4 étoiles que 5.
10
Reza
Oct 14, 2024
·
Stayed 2 nights
Everything was perfect. The hotel had just opened, and everything was brand new. The staff was excellent, especially the reception team and the woman who served the welcome drink. The facilities on the beach were entertaining, and the pool was great. They also have a dance instructor who leads workouts with guests while they are in the pool.
Everything was perfect. The hotel had just opened, and everything was brand new. The staff was excellent, especially the reception team and the woman who served the welcome drink. The facilities on the beach were entertaining, and the pool was great. They also have a dance instructor who leads workouts with guests while they are in the pool.
10
Seyedeh Negar
Oct 19, 2025
·
Stayed 9 nights
Room was clean, pool was so clean and nice, beach area was clean. The only thing that could be better was the quality of food and friendliness of staffs at the bar by the pool
Room was clean, pool was so clean and nice, beach area was clean. The only thing that could be better was the quality of food and friendliness of staffs at the bar by the pool
8
duygu
Jun 9, 2023
·
Stayed 7 nights
War ganz gut . Die Zimmer sauber aber der Teppich im Zimmer wurde nicht gesaugt beim sauber machen . Das Essen war gut . Nur beim Frühstück gab es jeden Tag das selbe ,sprich keine Abwechslung, aber die Säfte waren sehr lecker . Strand war schön und sauber ! Pool wirkt klein ist aber voll kommen ausreichend . Was mir sehr gefallen hat das die bademeister sehr aufmerksam waren und es im Hotel Schwimmflügel , Weste und sogar Wasserspielezeig für die kleinen gab .
War ganz gut . Die Zimmer sauber aber der Teppich im Zimmer wurde nicht gesaugt beim sauber machen . Das Essen war gut . Nur beim Frühstück gab es jeden Tag das selbe ,sprich keine Abwechslung, aber die Säfte waren sehr lecker . Strand war schön und sauber ! Pool wirkt klein ist aber voll kommen ausreichend . Was mir sehr gefallen hat das die bademeister sehr aufmerksam waren und es im Hotel Schwimmflügel , Weste und sogar Wasserspielezeig für die kleinen gab .
10
Suriya Ghulam
May 31, 2025
·
Stayed 6 nights
The hotel provided excellent accommodation, food, beach and pool facilties. The hotel was easily accessible by taxi to get to any place. It also provided free shuttle to Emirates Mall. Staff were friendly and courteous. Helpline gave advice or assistance immediately.
The hotel provided excellent accommodation, food, beach and pool facilties. The hotel was easily accessible by taxi to get to any place. It also provided free shuttle to Emirates Mall. Staff were friendly and courteous. Helpline gave advice or assistance immediately.
10
John Stanley
Jun 16, 2025
·
Stayed 5 nights
Great place to relax and unwind on the private beach. Excellent choice of food in the buffet. We had breakfast and lunch all very very good. A little out and away from the main parts of Dubai on the Palm, however its really easy to travel by taxi to the main attractions. Only around £9 one way to the Dubai Marina Mall and around £18 one way to the Dubai Mall. Makes it a great place to stay. This time of year the breeze made the temperature bareable and with the addition of the cooler swimming pool you can certainly cope with the heat. All the staff go out of their way to help you.
Great place to relax and unwind on the private beach. Excellent choice of food in the buffet. We had breakfast and lunch all very very good. A little out and away from the main parts of Dubai on the Palm, however its really easy to travel by taxi to the main attractions. Only around £9 one way to the Dubai Marina Mall and around £18 one way to the Dubai Mall. Makes it a great place to stay. This time of year the breeze made the temperature bareable and with the addition of the cooler swimming pool you can certainly cope with the heat. All the staff go out of their way to help you.
6
Josefin
Oct 11, 2025
·
Stayed 7 nights
Das Hotel ist leider keineswegs ein 5 Sterne Hotel. Ich würde ihm maximal 3 Sterne geben. Es waren alle freundlich vor Ort, doch der Service entspricht leider nicht mal ansatzweise einem 5 Sterne Hotel. Kein Service am Pool, die Qualität des Restaurants leider überhaupt nicht gut. Das Spa ist toll und auch die Behandlungen, doch ähnelte das drumherum einer nicht sehr erfreulichen Verkaufsveranstaltung. Auch am Pool war es oft sehr unangenehm und ähnelte einem türkischen Bazar, da gefühlt alle 30 Minuten jemand versuchte dir etwas aufzuschwatzen. Dies habe ich zuvor in keinem 4-5 Sterne Hotel erlebt und somit war der Preis auch nicht verhältnismäßig
Das Hotel ist leider keineswegs ein 5 Sterne Hotel. Ich würde ihm maximal 3 Sterne geben. Es waren alle freundlich vor Ort, doch der Service entspricht leider nicht mal ansatzweise einem 5 Sterne Hotel. Kein Service am Pool, die Qualität des Restaurants leider überhaupt nicht gut. Das Spa ist toll und auch die Behandlungen, doch ähnelte das drumherum einer nicht sehr erfreulichen Verkaufsveranstaltung. Auch am Pool war es oft sehr unangenehm und ähnelte einem türkischen Bazar, da gefühlt alle 30 Minuten jemand versuchte dir etwas aufzuschwatzen. Dies habe ich zuvor in keinem 4-5 Sterne Hotel erlebt und somit war der Preis auch nicht verhältnismäßig
10
Harmander Singh
May 11, 2023
·
Stayed 6 nights
Fantastic place to stay with an in house restaurant and spa. Wide selection of food available and the catering staff/chefs were more than happy to help with specific dietary requests. Private beach faces the 'leaves' of the Palm and was great, though a bit pebbly. Rooms were cleaned every day which were relaxing to use. The only downside was the noise from the construction site where, I assume, they are building another hotel. All in all I had a wonderful stay and would recommend it to anyone who wishes to stay on the Palm Jumeirah.
Fantastic place to stay with an in house restaurant and spa. Wide selection of food available and the catering staff/chefs were more than happy to help with specific dietary requests. Private beach faces the 'leaves' of the Palm and was great, though a bit pebbly. Rooms were cleaned every day which were relaxing to use. The only downside was the noise from the construction site where, I assume, they are building another hotel. All in all I had a wonderful stay and would recommend it to anyone who wishes to stay on the Palm Jumeirah.
10
Hayley
Mar 13, 2025
·
Stayed 4 nights
Lovely hotel, great location - note, there is construction working going on at the front of the property at the moment, so recommend getting a Jumeirah Palm view room at the back of the property. Great facilities, spacious rooms and the staff go above and beyond to meet your requests and needs. Highly recommend.
Lovely hotel, great location - note, there is construction working going on at the front of the property at the moment, so recommend getting a Jumeirah Palm view room at the back of the property. Great facilities, spacious rooms and the staff go above and beyond to meet your requests and needs. Highly recommend.
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AI-generated summary based on recent guest reviews
Cleanliness
Most reviews describe very clean rooms and public areas with consistent daily housekeeping. A few note lapses such as missed vacuuming, leftover crumbs, or lingering odors.
Related guest reviews
8
Maya
Jun 13, 2024
·
Stayed 1 night
Staff was friendly and the hotel was clean.
Staff was friendly and the hotel was clean.
10
Dillon
Jun 16, 2023
·
Stayed 1 night
Unfortunately we didn’t receive a room upgrade as per gold status. The Manager gave us access to the special club lounge .The staff could not do enough for you, very welcoming and outstanding hospitality especially from the Housekeeping team and the special club room staff. Our room was spotless the views amazing and we will be returning. Also really liked that the hotel does not sell alcohol and you can only smoke in a designated area . We plan to return back. Dillon & Marie
Unfortunately we didn’t receive a room upgrade as per gold status. The Manager gave us access to the special club lounge .The staff could not do enough for you, very welcoming and outstanding hospitality especially from the Housekeeping team and the special club room staff. Our room was spotless the views amazing and we will be returning. Also really liked that the hotel does not sell alcohol and you can only smoke in a designated area . We plan to return back. Dillon & Marie
2
Shahanaz
Feb 23, 2024
·
Stayed 5 nights
Poor housekeeping. Property was okay. People in the reception are very poor at communicating for what something is charged. I was about to miss my flight because of the check out delay. Use their water bottles carefully, my husband and I cut our fingers trying to open them.
Poor housekeeping. Property was okay. People in the reception are very poor at communicating for what something is charged. I was about to miss my flight because of the check out delay. Use their water bottles carefully, my husband and I cut our fingers trying to open them.
10
Ali SUKRU
Oct 20, 2025
·
Stayed 3 nights
Deneyimimi tek bir kelime ile özetlemem gerekirse “kusursuz” , güleryüzlü personel , en ince ayrıntısına kadar temiz otel , konforlu oda.
Deneyimimi tek bir kelime ile özetlemem gerekirse “kusursuz” , güleryüzlü personel , en ince ayrıntısına kadar temiz otel , konforlu oda.
10
ARPITA
Aug 26, 2025
·
Stayed 6 nights
excellent in all part, best staff ever came across, always there to help even go further to help, room cleaner where best in every way. I would love to go back again and again. throughout the stay every day rooms are fresh and clean. I would recommend to any one who want good experience.
excellent in all part, best staff ever came across, always there to help even go further to help, room cleaner where best in every way. I would love to go back again and again. throughout the stay every day rooms are fresh and clean. I would recommend to any one who want good experience.
10
Emily
Mar 5, 2025
·
Stayed 2 nights
Had a lovely stay. Staff were so friendly and helpful. Beautiful hotel and property, very clean, beautiful location. Loved the beach access and the promenade on the other side to walk along the Palm. Really appreciate the upgraded room and kind treatment during my pregnancy. The balcony and view of the palm were stunning. The fruit bowl was so sweet and we really appreciate the staff giving us extra water. The gym was convenient and had a good selection of equipment and was very clean. The restaurant was also delicious for dinner. The Ramadan decorations on the beach were also lovely. Staff also helped us advise and secure a taxi for the return trip on the spot. Thank you for helping us have an amazing trip! Would highly recommend
Had a lovely stay. Staff were so friendly and helpful. Beautiful hotel and property, very clean, beautiful location. Loved the beach access and the promenade on the other side to walk along the Palm. Really appreciate the upgraded room and kind treatment during my pregnancy. The balcony and view of the palm were stunning. The fruit bowl was so sweet and we really appreciate the staff giving us extra water. The gym was convenient and had a good selection of equipment and was very clean. The restaurant was also delicious for dinner. The Ramadan decorations on the beach were also lovely. Staff also helped us advise and secure a taxi for the return trip on the spot. Thank you for helping us have an amazing trip! Would highly recommend
10
Oussama
May 17, 2025
·
Stayed 11 nights
I had an absolutely perfect stay at this hotel. From the moment I arrived, everything exceeded my expectations. The staff were incredibly kind and welcoming—special thanks to Ghizlane and Amjad for going above and beyond to make my stay memorable. The food was delicious with plenty of variety, and the room was spotless and very comfortable. I couldn’t have asked for a better experience. Highly recommended!
I had an absolutely perfect stay at this hotel. From the moment I arrived, everything exceeded my expectations. The staff were incredibly kind and welcoming—special thanks to Ghizlane and Amjad for going above and beyond to make my stay memorable. The food was delicious with plenty of variety, and the room was spotless and very comfortable. I couldn’t have asked for a better experience. Highly recommended!
8
Georgios
Feb 27, 2026
·
Stayed 4 nights
Rummet var bra. En konstig lukt, som att det varit rökrum en gång för länge sen. Sen låg det smulor på ett av borden vilket inte är ok. Men vi blev uppgraderade till rum med havsutsikt så det får överväga det negativa.
Rummet var bra. En konstig lukt, som att det varit rökrum en gång för länge sen. Sen låg det smulor på ett av borden vilket inte är ok. Men vi blev uppgraderade till rum med havsutsikt så det får överväga det negativa.
10
VIKTORIA VERONIKA
Jan 29, 2025
·
Stayed 4 nights
Very nice and clean hotel with friendly staff and the breakfast is excellent
Very nice and clean hotel with friendly staff and the breakfast is excellent
2
Joyce V
Dec 13, 2023
·
Stayed 6 nights
I could not sleep due constant banging in the room next to my room and smell of cooking every morning in that same room that I was awakened by. I put on do not disturb and was still disturbed by hotel staff about cleaning the room. DND is just what it is DND! Restaurant food choices were very limited and the one thing I did order was under season and not tasty at all. We were harassed by the by the gift shop store employee inside of the hotel to try tea and by gifts after we said several times we were not interested he followed us outside to the pool area and continued to ask and afterwards we was approached by the female employee about getting henna done. At checkout I was told that I used the mini bar in my room and I never even touched anything from the mini bar. I noticed that after my room was clean the cleaning staff checked the refrigerator to see if anything was missing from the refrigerator because they never fully closed the door on the refrigerator. We had went to the supermarket and brought fresh fruit and water for our room because the mini bar items were over priced and the items looked like they haven’t been changed since they put them in the room.
I could not sleep due constant banging in the room next to my room and smell of cooking every morning in that same room that I was awakened by. I put on do not disturb and was still disturbed by hotel staff about cleaning the room. DND is just what it is DND! Restaurant food choices were very limited and the one thing I did order was under season and not tasty at all. We were harassed by the by the gift shop store employee inside of the hotel to try tea and by gifts after we said several times we were not interested he followed us outside to the pool area and continued to ask and afterwards we was approached by the female employee about getting henna done. At checkout I was told that I used the mini bar in my room and I never even touched anything from the mini bar. I noticed that after my room was clean the cleaning staff checked the refrigerator to see if anything was missing from the refrigerator because they never fully closed the door on the refrigerator. We had went to the supermarket and brought fresh fruit and water for our room because the mini bar items were over priced and the items looked like they haven’t been changed since they put them in the room.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable with lovely sea or Palm views, and upgrades are sometimes offered. However, construction-facing rooms can be noisy, and some guests mention dim bathrooms, hard beds, AC issues, or awkward layouts.
Related guest reviews
10
Simone
Feb 21, 2024
·
Stayed 5 nights
Fab hotel but must have a sea view as construction is going on at the front of the property so is noisy and an eyesore
Fab hotel but must have a sea view as construction is going on at the front of the property so is noisy and an eyesore
2
Majed
May 22, 2025
·
Stayed 3 nights
I had a very horrible experience the room that they gave had NO AC working and i kept telling the reception about the problem NO ONE CAME TO MY ROOM TO FIX IT FOR TWO DAYS ! And on the third day they changed my room to a lower standard room ( THEY DOWNGRADED MY ROOM) and on top of that the other room was also hot …! And i was on a business trip and I needed to rest at night because i have early morning meetings!
I had a very horrible experience the room that they gave had NO AC working and i kept telling the reception about the problem NO ONE CAME TO MY ROOM TO FIX IT FOR TWO DAYS ! And on the third day they changed my room to a lower standard room ( THEY DOWNGRADED MY ROOM) and on top of that the other room was also hot …! And i was on a business trip and I needed to rest at night because i have early morning meetings!
6
Grace Jacqueline
Dec 29, 2024
·
Stayed 2 nights
My plan was to arrive to my hotel, check in at 3pm, and relax a bit in time for the tour I had booked for 5pm that evening. Due to the delay of housekeeping cleaning my room, I was finally able to get into my room at around 3:45pm. I was annoyed because I was tired, and I had a headache, and the front desk receptionist kept telling me that it would be another 10 to 15 mins, and it ended up being 45 mins. By the time I got up to my room, unpacked and prepared to go on my tour at 5pm, it was about 4:15pm. When I got into the taxi and asked how long it would take to arrive to the location of the tour, I was told it would take about 30 to 45 mins due to the rush hour traffic. Needless to say, I missed my tour, and I lost my money. The room was nothing fancy, but the lighting in the bathroom was far too dim. I had to go to the window to make sure my makeup was okay, because even the lighting on the true to light mirror in the bathroom wasn't that bright. Overall, the hotel was lovely, the staff was great, and it was in a good location, but I was highly displeased with the delay in my check in.
My plan was to arrive to my hotel, check in at 3pm, and relax a bit in time for the tour I had booked for 5pm that evening. Due to the delay of housekeeping cleaning my room, I was finally able to get into my room at around 3:45pm. I was annoyed because I was tired, and I had a headache, and the front desk receptionist kept telling me that it would be another 10 to 15 mins, and it ended up being 45 mins. By the time I got up to my room, unpacked and prepared to go on my tour at 5pm, it was about 4:15pm. When I got into the taxi and asked how long it would take to arrive to the location of the tour, I was told it would take about 30 to 45 mins due to the rush hour traffic. Needless to say, I missed my tour, and I lost my money. The room was nothing fancy, but the lighting in the bathroom was far too dim. I had to go to the window to make sure my makeup was okay, because even the lighting on the true to light mirror in the bathroom wasn't that bright. Overall, the hotel was lovely, the staff was great, and it was in a good location, but I was highly displeased with the delay in my check in.
10
ian
Mar 22, 2025
·
Stayed 10 nights
Got there to find a building site facing our room and the started working around 7am which was very annoying.. they did swap our room to the beach side .. bear in mind this building work has just started and may go on for sometime. Quite surprised to be charged for ice to my room should be free . Breakfast very good and beach food excellent as well..
Got there to find a building site facing our room and the started working around 7am which was very annoying.. they did swap our room to the beach side .. bear in mind this building work has just started and may go on for sometime. Quite surprised to be charged for ice to my room should be free . Breakfast very good and beach food excellent as well..
8
Angela Manuela
Oct 8, 2024
·
Stayed 11 nights
Super freundliche Angestellte die immer ein lächeln auf den Lippen haben. Strand und Poolbereich sehr schön und sauber. Leider hatte ich keinen erholsamen schlaf durch das vorhandenen Bett. Sie versuchten meinen schlaf mit einem Topper zu verbessern was totoal lieb war mir aber leider nur etwas den schlaf angenehmer machte. Tolle Auswahl beim Essen mit wechselden Themen.
Super freundliche Angestellte die immer ein lächeln auf den Lippen haben. Strand und Poolbereich sehr schön und sauber. Leider hatte ich keinen erholsamen schlaf durch das vorhandenen Bett. Sie versuchten meinen schlaf mit einem Topper zu verbessern was totoal lieb war mir aber leider nur etwas den schlaf angenehmer machte. Tolle Auswahl beim Essen mit wechselden Themen.
8
Sami
Sep 18, 2025
·
Stayed 7 nights
Tres bonne expérience globalement. Les chambres sont spacieuses, confortables, trés propre et bien equipées. Le gros + , son espace piscine et plage privée avec vue sur la palm jumeirah. Vraiment reposant. Les seul bémols: peut etre un peu loin de tout (prévoir location véhicule, ou budget taxi), petit dejeuner pas à la hauteur d’un 5 étoiles. Il sagit d’ailleurs plus d’une expérience 4 étoiles que 5.
Tres bonne expérience globalement. Les chambres sont spacieuses, confortables, trés propre et bien equipées. Le gros + , son espace piscine et plage privée avec vue sur la palm jumeirah. Vraiment reposant. Les seul bémols: peut etre un peu loin de tout (prévoir location véhicule, ou budget taxi), petit dejeuner pas à la hauteur d’un 5 étoiles. Il sagit d’ailleurs plus d’une expérience 4 étoiles que 5.
6
Shayne
May 29, 2023
·
Stayed 4 nights
I am in a wheelchair. The hotel is not very handicap friendly. The room had an extra doorway to enter. I had to constantly move thst door open to pass through. The door rubbed on the carpet so it was always an effect to get into and out of my rooms Im. The buffet in the breakfast was built high so it was hard to reach the food to serve myself. Few ramps lots of tightly designed areas such as entering the restaurant. Even the check in desk was high. For a five star property I was unimpressed
I am in a wheelchair. The hotel is not very handicap friendly. The room had an extra doorway to enter. I had to constantly move thst door open to pass through. The door rubbed on the carpet so it was always an effect to get into and out of my rooms Im. The buffet in the breakfast was built high so it was hard to reach the food to serve myself. Few ramps lots of tightly designed areas such as entering the restaurant. Even the check in desk was high. For a five star property I was unimpressed
6
Benaissa
Nov 23, 2025
·
Stayed 7 nights
J’ai passé une semaine au sein de l’hôtel. Très déçu au départ de la chambre où nous séjournions car en face d’un immeuble en travaux. Et mêmes avec la fenêtre fermée nous entendions le bruit des travaux. Impossible de profiter de la terrasse. Ceci dit, la chambre était bien équipée et confortable. Menage fait tous les jours avec rigueur. Les équipements de l’hôtel de qualité.
J’ai passé une semaine au sein de l’hôtel. Très déçu au départ de la chambre où nous séjournions car en face d’un immeuble en travaux. Et mêmes avec la fenêtre fermée nous entendions le bruit des travaux. Impossible de profiter de la terrasse. Ceci dit, la chambre était bien équipée et confortable. Menage fait tous les jours avec rigueur. Les équipements de l’hôtel de qualité.
8
Grzegorz
Mar 6, 2025
·
Stayed 5 nights
Half of the rooms are facing construction at the front of the building. All day long noise. I happen to have one of those rooms.
Half of the rooms are facing construction at the front of the building. All day long noise. I happen to have one of those rooms.
10
Hayley
Mar 13, 2025
·
Stayed 4 nights
Lovely hotel, great location - note, there is construction working going on at the front of the property at the moment, so recommend getting a Jumeirah Palm view room at the back of the property. Great facilities, spacious rooms and the staff go above and beyond to meet your requests and needs. Highly recommend.
Lovely hotel, great location - note, there is construction working going on at the front of the property at the moment, so recommend getting a Jumeirah Palm view room at the back of the property. Great facilities, spacious rooms and the staff go above and beyond to meet your requests and needs. Highly recommend.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm and helpful across departments, with staff often going above and beyond and accommodating special requests. Some report slow or disorganized check-in or restaurant service, communication issues, or billing/minibar disputes.
Related guest reviews
10
Alexandra
Aug 24, 2025
·
Stayed 12 nights
Hébergement excellent, accueil, propreté, services.
Hébergement excellent, accueil, propreté, services.
8
Ramjeet Kaur
May 7, 2025
·
Stayed 7 nights
Overall stay was nice. Unfortunately there was on-going construction in the space opposite the hotel which mean sleep was disturbed on a few of the days, however the staff did offer other rooms during the stay, but the hassle of packing and unpacking again meant that the offer couldnt be taken up, plus the room spec was different to the booked rooms. We booked half board, the food service was generally ok, however with certain dietary requirements it took a lot of effort for our needs ro be understood by the service staff/management. This wasnt shared with the chef's in appropriate time, so we ended up asking and re-asking for the same requirements on most days- that made the experience less positive. The chef Gurpreet Kaur did prepare evening dishes to our needs and her food was delicious. The pastry chef did finally prepare pastries for us for breakfast, but almost half way into the stay which was a shame, although they tasted delicious- the egg-free pastry should be a regular feature. It was a shame that some chefs said they couldnt prepare it first, then within the hour they did... The spa facilities were fairly nice (sauna, steam room, and shower/changing facilities with lockers for valuables). Some spa/salon services being promoted were not available when enquired about, due to staff, so that wasn't as positive. Without the construction, the sea view would be wonderful, and the view of the skyline from the is lovely in the early mornings.
Overall stay was nice. Unfortunately there was on-going construction in the space opposite the hotel which mean sleep was disturbed on a few of the days, however the staff did offer other rooms during the stay, but the hassle of packing and unpacking again meant that the offer couldnt be taken up, plus the room spec was different to the booked rooms. We booked half board, the food service was generally ok, however with certain dietary requirements it took a lot of effort for our needs ro be understood by the service staff/management. This wasnt shared with the chef's in appropriate time, so we ended up asking and re-asking for the same requirements on most days- that made the experience less positive. The chef Gurpreet Kaur did prepare evening dishes to our needs and her food was delicious. The pastry chef did finally prepare pastries for us for breakfast, but almost half way into the stay which was a shame, although they tasted delicious- the egg-free pastry should be a regular feature. It was a shame that some chefs said they couldnt prepare it first, then within the hour they did... The spa facilities were fairly nice (sauna, steam room, and shower/changing facilities with lockers for valuables). Some spa/salon services being promoted were not available when enquired about, due to staff, so that wasn't as positive. Without the construction, the sea view would be wonderful, and the view of the skyline from the is lovely in the early mornings.
6
Grace Jacqueline
Dec 29, 2024
·
Stayed 2 nights
My plan was to arrive to my hotel, check in at 3pm, and relax a bit in time for the tour I had booked for 5pm that evening. Due to the delay of housekeeping cleaning my room, I was finally able to get into my room at around 3:45pm. I was annoyed because I was tired, and I had a headache, and the front desk receptionist kept telling me that it would be another 10 to 15 mins, and it ended up being 45 mins. By the time I got up to my room, unpacked and prepared to go on my tour at 5pm, it was about 4:15pm. When I got into the taxi and asked how long it would take to arrive to the location of the tour, I was told it would take about 30 to 45 mins due to the rush hour traffic. Needless to say, I missed my tour, and I lost my money. The room was nothing fancy, but the lighting in the bathroom was far too dim. I had to go to the window to make sure my makeup was okay, because even the lighting on the true to light mirror in the bathroom wasn't that bright. Overall, the hotel was lovely, the staff was great, and it was in a good location, but I was highly displeased with the delay in my check in.
My plan was to arrive to my hotel, check in at 3pm, and relax a bit in time for the tour I had booked for 5pm that evening. Due to the delay of housekeeping cleaning my room, I was finally able to get into my room at around 3:45pm. I was annoyed because I was tired, and I had a headache, and the front desk receptionist kept telling me that it would be another 10 to 15 mins, and it ended up being 45 mins. By the time I got up to my room, unpacked and prepared to go on my tour at 5pm, it was about 4:15pm. When I got into the taxi and asked how long it would take to arrive to the location of the tour, I was told it would take about 30 to 45 mins due to the rush hour traffic. Needless to say, I missed my tour, and I lost my money. The room was nothing fancy, but the lighting in the bathroom was far too dim. I had to go to the window to make sure my makeup was okay, because even the lighting on the true to light mirror in the bathroom wasn't that bright. Overall, the hotel was lovely, the staff was great, and it was in a good location, but I was highly displeased with the delay in my check in.
8
Byungjun
Feb 16, 2026
·
Stayed 2 nights
객실 깨끗, 직원 수가 적어서 체크인 오래 걸리고 불편 사항 청소 얘기시 오래 걸림, 바다가 코앞이라 너무 좋음
객실 깨끗, 직원 수가 적어서 체크인 오래 걸리고 불편 사항 청소 얘기시 오래 걸림, 바다가 코앞이라 너무 좋음
10
ARPITA
Aug 26, 2025
·
Stayed 6 nights
excellent in all part, best staff ever came across, always there to help even go further to help, room cleaner where best in every way. I would love to go back again and again. throughout the stay every day rooms are fresh and clean. I would recommend to any one who want good experience.
excellent in all part, best staff ever came across, always there to help even go further to help, room cleaner where best in every way. I would love to go back again and again. throughout the stay every day rooms are fresh and clean. I would recommend to any one who want good experience.
10
Oussama
May 17, 2025
·
Stayed 11 nights
I had an absolutely perfect stay at this hotel. From the moment I arrived, everything exceeded my expectations. The staff were incredibly kind and welcoming—special thanks to Ghizlane and Amjad for going above and beyond to make my stay memorable. The food was delicious with plenty of variety, and the room was spotless and very comfortable. I couldn’t have asked for a better experience. Highly recommended!
I had an absolutely perfect stay at this hotel. From the moment I arrived, everything exceeded my expectations. The staff were incredibly kind and welcoming—special thanks to Ghizlane and Amjad for going above and beyond to make my stay memorable. The food was delicious with plenty of variety, and the room was spotless and very comfortable. I couldn’t have asked for a better experience. Highly recommended!
10
Dylan
Aug 31, 2025
·
Stayed 4 nights
The staff were wonderful throughout the stay. My wife and i would definitely stay here again.
The staff were wonderful throughout the stay. My wife and i would definitely stay here again.
10
Diana
Mar 23, 2025
·
Stayed 6 nights
Leider befindet sich derzeit direkt neben dem Hotel eine Baustelle, die rund um die Uhr in Betrieb ist. Nach der ersten Nacht hat uns das Hotel jedoch kostenlos ein anderes Zimmer mit besserer Aussicht angeboten – ein toller Service! Der gesamte Aufenthalt war durchweg positiv: Der Service war hervorragend, die Anlage sehr gepflegt und wunderschön gestaltet. Besonders begeistert hat uns das Essen – einfach fantastisch. Einziger kleiner Nachteil: Die Entfernung zur Innenstadt. Man benötigt etwa 30 Minuten mit dem Taxi. Trotzdem kann ich dieses Hotel uneingeschränkt weiterempfehlen. Es besticht durch seinen besonderen Charme und die persönliche Atmosphäre. In diesem kleineren Hotel bekommt man individuellen Service und fühlt sich nicht wie bei einer Massenabfertigung. Vielen Dank für diese wunderbare Reise!
Leider befindet sich derzeit direkt neben dem Hotel eine Baustelle, die rund um die Uhr in Betrieb ist. Nach der ersten Nacht hat uns das Hotel jedoch kostenlos ein anderes Zimmer mit besserer Aussicht angeboten – ein toller Service! Der gesamte Aufenthalt war durchweg positiv: Der Service war hervorragend, die Anlage sehr gepflegt und wunderschön gestaltet. Besonders begeistert hat uns das Essen – einfach fantastisch. Einziger kleiner Nachteil: Die Entfernung zur Innenstadt. Man benötigt etwa 30 Minuten mit dem Taxi. Trotzdem kann ich dieses Hotel uneingeschränkt weiterempfehlen. Es besticht durch seinen besonderen Charme und die persönliche Atmosphäre. In diesem kleineren Hotel bekommt man individuellen Service und fühlt sich nicht wie bei einer Massenabfertigung. Vielen Dank für diese wunderbare Reise!
10
Asim
Dec 8, 2022
·
Stayed 3 nights
This is a really nice hotel. Provides good value on the palm. Youssef at reception provided wonderful service. He saw how tired I was from my stay at my previous hotel and was kind enough to provide me with a free upgrade to a sea view room. He also mentioned the VIP benefits I was due to receive without me having to prompt him. Breakfast is a really good experience but staff could be more attentive. Poolside is wonderful and relaxing with many varieties of food and drink.
This is a really nice hotel. Provides good value on the palm. Youssef at reception provided wonderful service. He saw how tired I was from my stay at my previous hotel and was kind enough to provide me with a free upgrade to a sea view room. He also mentioned the VIP benefits I was due to receive without me having to prompt him. Breakfast is a really good experience but staff could be more attentive. Poolside is wonderful and relaxing with many varieties of food and drink.
8
Deepak
Aug 12, 2024
·
Stayed 4 nights
Every staff member is fantastic.
Every staff member is fantastic.
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AI-generated summary based on recent guest reviews
Location
Beachfront on Palm Jumeirah with scenic views and a quiet vibe. It is relatively far from central sights, so guests often rely on taxis or a rental car.
Related guest reviews
10
Arnd
Mar 4, 2022
·
Stayed 7 nights
Schönes Hotel auf der Palm Jumeirah mit wunderschöner Sicht auf die Skyline von Dubai Marina. Eigener Strand nur für Hotelgäste und nachts sehr ruhig. Gleichzeitig mit dem Taxi in 20 Minuten an der Marina und in 30 Minuten in Downtown Dubai. Frühstück war ok, das Bait al Nakhla Restaurant sehr gut. Man muss wissen, dass es im Hotel keinen Alkohol gibt, aber das ist in Dubai generell schwierig. Gut, dass wir vorgesorgt hatten. Personal sehr freundlich und hilfsbereit. Ich würde das Hotel wieder buchen.
Schönes Hotel auf der Palm Jumeirah mit wunderschöner Sicht auf die Skyline von Dubai Marina. Eigener Strand nur für Hotelgäste und nachts sehr ruhig. Gleichzeitig mit dem Taxi in 20 Minuten an der Marina und in 30 Minuten in Downtown Dubai. Frühstück war ok, das Bait al Nakhla Restaurant sehr gut. Man muss wissen, dass es im Hotel keinen Alkohol gibt, aber das ist in Dubai generell schwierig. Gut, dass wir vorgesorgt hatten. Personal sehr freundlich und hilfsbereit. Ich würde das Hotel wieder buchen.
8
Falk
Mar 2, 2025
·
Stayed 7 nights
Allen im allen Hotel, wo man sich wohl fühlen kann, mit schönen Strand und schönen Ausblick auf die Skyline von Dubai. Personal war stets nett und das Essen war sehr abwechslungsreich. Kleiner Minuspunkt: für Kinder hätt ich mir noch anderes Essen gewünscht.
Allen im allen Hotel, wo man sich wohl fühlen kann, mit schönen Strand und schönen Ausblick auf die Skyline von Dubai. Personal war stets nett und das Essen war sehr abwechslungsreich. Kleiner Minuspunkt: für Kinder hätt ich mir noch anderes Essen gewünscht.
10
A
May 5, 2024
·
This hotel is in palm jumeirah, a bit far from the airport but close to downtown Dubai and it has a good breakfast selection as well as very good staff. I got the hotel for a good price during January and it exceeded my expectations, also the sea view was amazing.
This hotel is in palm jumeirah, a bit far from the airport but close to downtown Dubai and it has a good breakfast selection as well as very good staff. I got the hotel for a good price during January and it exceeded my expectations, also the sea view was amazing.
8
Sami
Sep 18, 2025
·
Stayed 7 nights
Tres bonne expérience globalement. Les chambres sont spacieuses, confortables, trés propre et bien equipées. Le gros + , son espace piscine et plage privée avec vue sur la palm jumeirah. Vraiment reposant. Les seul bémols: peut etre un peu loin de tout (prévoir location véhicule, ou budget taxi), petit dejeuner pas à la hauteur d’un 5 étoiles. Il sagit d’ailleurs plus d’une expérience 4 étoiles que 5.
Tres bonne expérience globalement. Les chambres sont spacieuses, confortables, trés propre et bien equipées. Le gros + , son espace piscine et plage privée avec vue sur la palm jumeirah. Vraiment reposant. Les seul bémols: peut etre un peu loin de tout (prévoir location véhicule, ou budget taxi), petit dejeuner pas à la hauteur d’un 5 étoiles. Il sagit d’ailleurs plus d’une expérience 4 étoiles que 5.
8
Avsar Berkem
May 2, 2023
·
Ein wirklich sehr schönes Hotel. Top Lage auf der Palm Insel (Mietwagen empfehlenswert, gilt generell für Dubai). Zimmer geräumig und sauber, großes Bad mit Badewanne. Schöner Strand mit ausreichend lieben und Handtüchern. Sehr nettes Personal.
Ein wirklich sehr schönes Hotel. Top Lage auf der Palm Insel (Mietwagen empfehlenswert, gilt generell für Dubai). Zimmer geräumig und sauber, großes Bad mit Badewanne. Schöner Strand mit ausreichend lieben und Handtüchern. Sehr nettes Personal.
8
Funda
Oct 8, 2023
·
Stayed 3 nights
Very far for people who want to go to the other parts of the city. Service and people are amazing but because it’s a very isolating place I won’t prefer this option again.
Very far for people who want to go to the other parts of the city. Service and people are amazing but because it’s a very isolating place I won’t prefer this option again.
8
Enrico
Dec 29, 2022
·
Stayed 19,354 nights
Hotel in Palm jumeira molto buono, pulito e con personale sempre super gentile e cordiale (aspetto che nell’hotellerie italiana non è affatto scontato), in particolar modo uno special thanks a Hamza, Muskan e Islam che a colazione sono stati davvero bravissimi e a Matarr in palestra! L’hotel ha una spiaggia privata che ti permette di avere relax e tranquillità a pochi mt di distanza dalla camera oltre a una piscina molto carina. In spiaggia sono possibili anche diverse attività acquatiche (provate km flyboard!) Cibo super top a colazione, molto varia da 5 stelle pieno. Una cosa che non abbiamo apprezzato è stato il rumore che nella nostra prima camera non fronte mare era presente durante le primissime ore della mattina perché stanno costruendo un hotel. Ragazzi, so che non è colpa vostra ma dovete: - INSONORIZZARE QUELLE STANZE - FAR LIMITARE I LAVORI IN ORARI NON DESTINATI AL RIPOSO (come appunto notte e prima mattina) Il cliente in un 5 stelle non può sentire questo. È vero ci hanno cambiato la camera appena possibile e vi ringrazio ma non mi potete dare una camera dove il box doccia ha la tenda stile anni ‘80 in un 5 stelle di Dubai che è una città di recentissima costruzione.
Hotel in Palm jumeira molto buono, pulito e con personale sempre super gentile e cordiale (aspetto che nell’hotellerie italiana non è affatto scontato), in particolar modo uno special thanks a Hamza, Muskan e Islam che a colazione sono stati davvero bravissimi e a Matarr in palestra! L’hotel ha una spiaggia privata che ti permette di avere relax e tranquillità a pochi mt di distanza dalla camera oltre a una piscina molto carina. In spiaggia sono possibili anche diverse attività acquatiche (provate km flyboard!) Cibo super top a colazione, molto varia da 5 stelle pieno. Una cosa che non abbiamo apprezzato è stato il rumore che nella nostra prima camera non fronte mare era presente durante le primissime ore della mattina perché stanno costruendo un hotel. Ragazzi, so che non è colpa vostra ma dovete: - INSONORIZZARE QUELLE STANZE - FAR LIMITARE I LAVORI IN ORARI NON DESTINATI AL RIPOSO (come appunto notte e prima mattina) Il cliente in un 5 stelle non può sentire questo. È vero ci hanno cambiato la camera appena possibile e vi ringrazio ma non mi potete dare una camera dove il box doccia ha la tenda stile anni ‘80 in un 5 stelle di Dubai che è una città di recentissima costruzione.
10
John Stanley
Jun 16, 2025
·
Stayed 5 nights
Great place to relax and unwind on the private beach. Excellent choice of food in the buffet. We had breakfast and lunch all very very good. A little out and away from the main parts of Dubai on the Palm, however its really easy to travel by taxi to the main attractions. Only around £9 one way to the Dubai Marina Mall and around £18 one way to the Dubai Mall. Makes it a great place to stay. This time of year the breeze made the temperature bareable and with the addition of the cooler swimming pool you can certainly cope with the heat. All the staff go out of their way to help you.
Great place to relax and unwind on the private beach. Excellent choice of food in the buffet. We had breakfast and lunch all very very good. A little out and away from the main parts of Dubai on the Palm, however its really easy to travel by taxi to the main attractions. Only around £9 one way to the Dubai Marina Mall and around £18 one way to the Dubai Mall. Makes it a great place to stay. This time of year the breeze made the temperature bareable and with the addition of the cooler swimming pool you can certainly cope with the heat. All the staff go out of their way to help you.
8
G
Sep 2, 2025
·
Stayed 6 nights
Great location Friendly staff
Great location Friendly staff
10
Hayley
Mar 13, 2025
·
Stayed 4 nights
Lovely hotel, great location - note, there is construction working going on at the front of the property at the moment, so recommend getting a Jumeirah Palm view room at the back of the property. Great facilities, spacious rooms and the staff go above and beyond to meet your requests and needs. Highly recommend.
Lovely hotel, great location - note, there is construction working going on at the front of the property at the moment, so recommend getting a Jumeirah Palm view room at the back of the property. Great facilities, spacious rooms and the staff go above and beyond to meet your requests and needs. Highly recommend.
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AI-generated summary based on recent guest reviews
Dining
Many enjoy the breakfast and on-site restaurants, and chefs can accommodate dietary needs. Others find breakfast repetitive, quality uneven, and extras like tea charged on half board, and note the property is alcohol free.
Related guest reviews
8
Ramjeet Kaur
May 7, 2025
·
Stayed 7 nights
Overall stay was nice. Unfortunately there was on-going construction in the space opposite the hotel which mean sleep was disturbed on a few of the days, however the staff did offer other rooms during the stay, but the hassle of packing and unpacking again meant that the offer couldnt be taken up, plus the room spec was different to the booked rooms. We booked half board, the food service was generally ok, however with certain dietary requirements it took a lot of effort for our needs ro be understood by the service staff/management. This wasnt shared with the chef's in appropriate time, so we ended up asking and re-asking for the same requirements on most days- that made the experience less positive. The chef Gurpreet Kaur did prepare evening dishes to our needs and her food was delicious. The pastry chef did finally prepare pastries for us for breakfast, but almost half way into the stay which was a shame, although they tasted delicious- the egg-free pastry should be a regular feature. It was a shame that some chefs said they couldnt prepare it first, then within the hour they did... The spa facilities were fairly nice (sauna, steam room, and shower/changing facilities with lockers for valuables). Some spa/salon services being promoted were not available when enquired about, due to staff, so that wasn't as positive. Without the construction, the sea view would be wonderful, and the view of the skyline from the is lovely in the early mornings.
Overall stay was nice. Unfortunately there was on-going construction in the space opposite the hotel which mean sleep was disturbed on a few of the days, however the staff did offer other rooms during the stay, but the hassle of packing and unpacking again meant that the offer couldnt be taken up, plus the room spec was different to the booked rooms. We booked half board, the food service was generally ok, however with certain dietary requirements it took a lot of effort for our needs ro be understood by the service staff/management. This wasnt shared with the chef's in appropriate time, so we ended up asking and re-asking for the same requirements on most days- that made the experience less positive. The chef Gurpreet Kaur did prepare evening dishes to our needs and her food was delicious. The pastry chef did finally prepare pastries for us for breakfast, but almost half way into the stay which was a shame, although they tasted delicious- the egg-free pastry should be a regular feature. It was a shame that some chefs said they couldnt prepare it first, then within the hour they did... The spa facilities were fairly nice (sauna, steam room, and shower/changing facilities with lockers for valuables). Some spa/salon services being promoted were not available when enquired about, due to staff, so that wasn't as positive. Without the construction, the sea view would be wonderful, and the view of the skyline from the is lovely in the early mornings.
10
ian
Mar 22, 2025
·
Stayed 10 nights
Got there to find a building site facing our room and the started working around 7am which was very annoying.. they did swap our room to the beach side .. bear in mind this building work has just started and may go on for sometime. Quite surprised to be charged for ice to my room should be free . Breakfast very good and beach food excellent as well..
Got there to find a building site facing our room and the started working around 7am which was very annoying.. they did swap our room to the beach side .. bear in mind this building work has just started and may go on for sometime. Quite surprised to be charged for ice to my room should be free . Breakfast very good and beach food excellent as well..
10
Nehal
Sep 4, 2024
·
Stayed 9 nights
Great selection of healthy eating options in the main restaurant, with staff extremely helpful and accommodating of any requests. Spa was excellent. Thoroughly recommend booking a treatment!
Great selection of healthy eating options in the main restaurant, with staff extremely helpful and accommodating of any requests. Spa was excellent. Thoroughly recommend booking a treatment!
10
SUNITA
Mar 30, 2023
·
Stayed 5 nights
this hotel was great from the service we received at check-in to check out! the staff were efficient and kind and always happy. I an GF and the chef and staff were very helpful in letting me know what I was able to eat if i was unsure.
this hotel was great from the service we received at check-in to check out! the staff were efficient and kind and always happy. I an GF and the chef and staff were very helpful in letting me know what I was able to eat if i was unsure.
8
Linda
Mar 19, 2023
·
Stayed 3 nights
This is a beautiful hotel. Very helpful and courteous staff and the buffets are excellent with a wide variety. Our only complaint would be that there is no indication when booking that there is no alcohol served anywhere on this resort. I know in Dubai many hotels do not serve but it should be said on the website.
This is a beautiful hotel. Very helpful and courteous staff and the buffets are excellent with a wide variety. Our only complaint would be that there is no indication when booking that there is no alcohol served anywhere on this resort. I know in Dubai many hotels do not serve but it should be said on the website.
10
Zoltan
Feb 6, 2023
·
Stayed 4 nights
Very nice, clean, comfortable hotel with excellent and polite service. Wide variety of excellent food on buffet breakfast/luch/dinner.
Very nice, clean, comfortable hotel with excellent and polite service. Wide variety of excellent food on buffet breakfast/luch/dinner.
6
glenn
Aug 24, 2025
·
Stayed 5 nights
I had 1/2 board package. If you want a cup of tea (tea bag and hot water) with your lunch or dinner, you get slugged $9AUD. Coffee and tea is not included. Absolute gouge. Will never stay there again.
I had 1/2 board package. If you want a cup of tea (tea bag and hot water) with your lunch or dinner, you get slugged $9AUD. Coffee and tea is not included. Absolute gouge. Will never stay there again.
10
John Stanley
Jun 16, 2025
·
Stayed 5 nights
Great place to relax and unwind on the private beach. Excellent choice of food in the buffet. We had breakfast and lunch all very very good. A little out and away from the main parts of Dubai on the Palm, however its really easy to travel by taxi to the main attractions. Only around £9 one way to the Dubai Marina Mall and around £18 one way to the Dubai Mall. Makes it a great place to stay. This time of year the breeze made the temperature bareable and with the addition of the cooler swimming pool you can certainly cope with the heat. All the staff go out of their way to help you.
Great place to relax and unwind on the private beach. Excellent choice of food in the buffet. We had breakfast and lunch all very very good. A little out and away from the main parts of Dubai on the Palm, however its really easy to travel by taxi to the main attractions. Only around £9 one way to the Dubai Marina Mall and around £18 one way to the Dubai Mall. Makes it a great place to stay. This time of year the breeze made the temperature bareable and with the addition of the cooler swimming pool you can certainly cope with the heat. All the staff go out of their way to help you.
4
Ahmed
Jun 23, 2024
·
Stayed 2 nights
While the hotel is generally not bad, but i had 2 big issues: 1. They didn't acknowldge the VIP status from Expedia, hence none of the benefits were received. 2. The dining options are generally limited, and the quality of food can be better.
While the hotel is generally not bad, but i had 2 big issues: 1. They didn't acknowldge the VIP status from Expedia, hence none of the benefits were received. 2. The dining options are generally limited, and the quality of food can be better.
10
Melani
Oct 9, 2025
·
Stayed 6 nights
Das Personal war sehr zuvorkommend und freundlich. Die Sauberkeit der Zimmer war hervorragend und im Zimmer hatte man gratis Wasser. Das Frühstück/Abendessen war auch sehr gut und abwechslungsreich.
Das Personal war sehr zuvorkommend und freundlich. Die Sauberkeit der Zimmer war hervorragend und im Zimmer hatte man gratis Wasser. Das Frühstück/Abendessen war auch sehr gut und abwechslungsreich.
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AI-generated summary based on recent guest reviews
10
Karin
Sep 15, 2026
·
Stayed 3 nights
Very good me and my sister love it
Very good me and my sister love it
8
Abdulrahman
Jul 6, 2026
·
Stayed 4 nights
Everything was great except the AC wasn’t that good.
Everything was great except the AC wasn’t that good.
2
Servet
May 27, 2026
·
Stayed 2 nights
.................
.................
10
Mahomed
May 22, 2026
·
Stayed 1 night
Great service throughout! Keep it up
Great service throughout! Keep it up
4
Jennifer
May 17, 2026
·
Stayed 3 nights
Claiming to be a 5 star, but it isn't. At least not anymore. Rooms smell mouldy, carpets are dirty. Staff misplaced my pillow and claimed it had never been there, getting back to me took hours, and when they did, it was in the middle of the night. Stayed there for my birthday, mentioned it on check in, on the day itself- not even an acknowledgement. Other hotels have made little cakes, messages when the room was made up etc. for minor occasions. Cutting the trees at 8:30 in the morning at peak breakfast time, loud party music until 10pm. This was anything BUT a retreat.
Claiming to be a 5 star, but it isn't. At least not anymore. Rooms smell mouldy, carpets are dirty. Staff misplaced my pillow and claimed it had never been there, getting back to me took hours, and when they did, it was in the middle of the night. Stayed there for my birthday, mentioned it on check in, on the day itself- not even an acknowledgement. Other hotels have made little cakes, messages when the room was made up etc. for minor occasions. Cutting the trees at 8:30 in the morning at peak breakfast time, loud party music until 10pm. This was anything BUT a retreat.
FAQs about The Retreat Palm Dubai MGallery by Sofitel
Is parking available at the property?
Yes, free valet parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee of approximately AED 140 for adults and AED 70 for children.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee of 50 percent of the room rate, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available, but specific pricing and arrangements should be confirmed with the property.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. It is recommended to contact the property for specific needs.
What is the location of the property in relation to key landmarks?
The property is located in Palm Jumeirah, Dubai, within a 10-minute drive of Aquaventure and Lost Chambers Aquarium. It is approximately 9.3 miles from Marina Beach and 9.9 miles from Burj Al Arab.
Does the property have a swimming pool?
Yes, the property features an outdoor heated pool, including a children's pool. The pool is operational year-round.
What are the policies for guests staying with children?
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of AED 150.00 per night, subject to availability. Advance request or confirmation is required for rollaway beds.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Dubai trip?
What do room rates usually look like for The Retreat Palm Dubai MGallery by Sofitel in Dubai?
Over the next 60–90 days, room rates at The Retreat Palm Dubai MGallery by Sofitel in Dubai typically land around $169 a night for two guests, ranging from $103 to $405 on peak dates.
When is the quietest time to visit The Retreat Palm Dubai MGallery by Sofitel in Dubai?
June is the quietest month to visit The Retreat Palm Dubai MGallery by Sofitel in Dubai, while October sees the highest demand. If you prefer fewer crowds and easier availability, plan for early summer rather than the busy autumn peak.
What attractions and vibes surround The Retreat Palm Dubai MGallery by Sofitel in Dubai?
The Retreat Palm Dubai MGallery by Sofitel in Dubai sits on Palm Jumeirah with easy access to Aquaventure, Atlantis, The Palm and Palm West Beach, making it well placed for beach time and family fun. The hotel leans into luxury and spa/relaxation themes, so it suits couples and families seeking a coastal, upscale stay in Dubai Emirate.
Which month is the cheapest to book The Retreat Palm Dubai MGallery by Sofitel in Dubai?
June is the cheapest month to stay at The Retreat Palm Dubai MGallery by Sofitel in Dubai, averaging about $100 a night across the year; November is the priciest month at around $396 a night. June is also the quietest month, so you’ll find both lower rates and fewer crowds then.
How do this hotel's prices compare with other nearby hotels in Dubai?
The Retreat Palm Dubai MGallery by Sofitel is cheaper than 12 of 19 comparable hotels nearby, with a median of $226 a night versus about $242 for its peers in Dubai.
How does the nightly price at The Retreat Palm Dubai MGallery by Sofitel in Dubai compare to recent weeks?
The current price at The Retreat Palm Dubai MGallery by Sofitel in Dubai is $173 per night for 2 guests, which is high for this hotel: about 45% above its $121 average over the last 60 days. Most nights over that period fell between $81 and $253.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-28: 215.59071308547973USD
- 2026-10-29: 178.37497410461427USD
- 2026-10-30: 168.45002318832397USD
- 2026-10-31: 143.77562681884766USD
- 2026-11-01: 155.77024904327394USD
- 2026-11-02: 145.1572214767456USD
- 2026-11-03: 141.1131196195984USD
- 2026-11-04: 164.91990855239868USD
- 2026-11-05: 201.8336521963501USD
- 2026-11-06: 175.8589074369812USD
- 2026-11-07: 231.63851743225098USD
- 2026-11-08: 166.1082329963684USD
- 2026-11-09: 158.41944192108153USD
- 2026-11-10: 162.41321122207643USD
- 2026-11-11: 161.08196612457274USD
- 2026-11-12: 174.3812048036194USD
- 2026-11-13: 186.37582702804565USD
- 2026-11-14: 193.03210352828978USD
- 2026-11-15: 161.08196612457274USD
- 2026-11-16: 166.42029484451294USD
- 2026-11-17: 165.07573542556761USD
- 2026-11-18: 165.07573542556761USD
- 2026-11-19: 174.3812048036194USD
- 2026-11-20: 185.99168419830323USD
- 2026-11-21: 175.71246690536498USD
- 2026-11-22: 167.75155694625855USD
- 2026-11-23: 169.0828020437622USD
- 2026-11-24: 162.41321122207643USD
- 2026-11-25: 174.3812048036194USD
- 2026-11-26: 167.75155694625855USD
- 2026-11-27: 140.0914367466736USD
- 2026-11-28: 155.1012341482544USD
- 2026-11-29: 134.4435287979126USD
- 2026-11-30: 140.0914367466736USD
- 2026-12-01: 138.43729809890746USD
- 2026-12-02: 139.09078812103272USD
- 2026-12-03: 143.10339812210083USD
- 2026-12-04: 147.7560988026428USD
- 2026-12-05: 155.77024904327394USD
- 2026-12-06: 142.10274949645995USD
- 2026-12-07: 142.10274949645995USD
- 2026-12-08: 140.0914367466736USD
- 2026-12-09: 139.78186601997376USD
- 2026-12-10: 134.4435287979126USD
- 2026-12-11: 154.10058552261353USD
- 2026-12-12: 169.11038292419434USD
- 2026-12-13: 116.06575220733643USD
- 2026-12-14: 117.68912167930603USD
- 2026-12-15: 114.08446044670104USD
- 2026-12-16: 123.08033359169006USD
- 2026-12-17: 114.48800511650086USD
- 2026-12-18: 136.08882523986816USD
- 2026-12-19: 139.09078812103272USD
- 2026-12-20: 115.83257303756714USD
- 2026-12-21: 139.09078812103272USD
- 2026-12-22: 193.8927222215271USD
- 2026-12-23: 195.13736471481323USD
- 2026-12-24: 228.28820565063475USD
- 2026-12-25: 252.16459294570922USD
- 2026-12-26: 301.64688598815917USD
- 2026-12-27: 248.1619814389038USD
- 2026-12-28: 317.9326987094116USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Alcohol is not served at this property.
- Contactless check-in and contactless check-out are available.
Business details
Property registration number 780331
- Fee for buffet breakfast: approximately AED 140 for adults and AED 70 for children
- Early check-in fee: 50 percent of room rate (subject to availability)
- Late check-out fee: 50 percent of room rate (subject to availability)
- Rollaway bed fee: AED 150.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Kids Club
Poolside Bar
Breakfast in the Room
Family Room
Beach Sun Loungers
Fence Around Pool
Wheelchair Accessible (Limited)
Services
Business Center
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Private beach
Beach (Nearby)
Cycling
Billiards
Golf (miniature)
Canoeing
Child Pool
Pool Outdoor
Outdoor heated pool
Live Music
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet Parking
Free Parking
Electric Car charging station
Area Shuttle (free)
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi