Costa Palawan Resort

Nice resort with pools and set up well

The biggest con to Costa Palawan is that it isn’t really a beach front property. The beach there is not swimmable, more like an estuary. You have to walk far away to get to the actual shore. The best beaches are an hour drive from that area. Also, the building is strategically next to the pool, so most rooms will be advertised as “pool side”. You could be checked in in the 3rd or 4th floor and still be labeled as pool side. The room we were checked in is nice and clean, but the shower didn’t have a soap caddy, so it was a challenge finding a spot to leave the soap/ shampoo while showering. The spa is a laid back hut next to the “beach front” so you get the breeze while getting a massage. The masseuses were great. The breakfast didn’t have a lot of variety for the 4 days that we were there, but it wasn’t bad at all. There’s an egg station where a staff cooks the eggs the way you want. The staff is very polite, people in Palawan are generally very hospitable and friendly. Love that the hotel offers free pick up and drop off from and to the airport. When we asked for a makeup room, the sheets weren’t changed, but other than that it was throughly cleaned. For a 3 star hotel, the stay is worth the pay.

We enjoyed the pools and beach side views, enjoyed breakfast oceanside

The hotel offered free shuttle service from the airport. Which was very nice. There were stray cats and dogs in the dining area and we’re freely roaming around everywhere people were eating. I think they had fleas, because, I had a ton of tiny bites above my ankles . Food offering in the cafe was very good and reasonably priced. The wait staff are excellent and took care of us very well. Cocktails were freshly made to,perfection with and delicious . Food was made presented artfully with veggie trimmings . Our room was very clean and spacious, & has 2 very small bottles of water .any extra, will cost 50 php. 🙄 Bathroom amenities are austere . Almost empty bottles of shampoo and body cleanser ( which I had to request) 2 tiny soap that fell apart when when I was using it. No lotion , but our bathroom has comb,plastic hair cover, toothbrush set with toothpaste and cotton swabs and cotton puff. The reception and check in was smooth, but we had to put 500 pesos for extra key card which was refundable . They were also accommodating in reserving our activities for the day and tours the next day. Breakfast was OK, limited selections of food & beverage , you’ll have to pay extra for cappuccino ,their brewed coffee was like water. Pastries selection was meager, but they offer omelet station . Again, the cats room freely in the dining area. There were 2 pools. Shame that the pool next to the dining area & facing the bay was so dirty and needs a major cleaning.

Nice and quiet hotel,great swimming pool and bar area outside. Staff all very friendly

We were a little disappointed that the 'beach' was just water that you couldn't get in, just look at. The pool was great and the food was good. It was a good find!

The property is a beautiful resort. 2 restaurants, 2 pools. amenities like free airport transfer, kayaks, spa, onsite atm, and access to booking activities. Very friendly/helpful staff.

We enjoyed out stay. The pools were great. Breakfast on the Patio near the beach was so nice I did not want to leave. I would have been happy to stay longer.

The property was located directly on the beach with walkable access to other resorts, restaurants, and beaches if you walk along the shore. Walking on the roads could be a bit tricky as they are narrow and do not typically allow for 2 cars to pass at the same time. There are no sidewalks in that area. The on site restaurant was convenient so I did not have to leave the property unless I wanted to. There was a spa, a gym, 2 pools, and various other facilities on the property.

Wonderful buildings and facilities and furnishings. They have a seawall to keep the ocean out so at high tide there is no beach. It is not a one stop destination, at least for me. Staff is more than helpful! Was surprised that there was a charge for a bucket of ice. It served my purpose, close to airport for an early departure.

on the first night, i was extremely disappointed in Costa Palawan. I had booked before in 2023 and had a great stay so decided to book again when I returned to Puerto Princesa. Upon arrival in 2023, they had my name and my friend’s on a TV welcoming us and gave us complimentary welcome drinks which were just some of the things i loved about my previous stay as it made us feel very special! this second time around, I booked a queen room for my partner and I. When we got to our room, we found ants. I called the front desk to let them know and request a room change but am told that housekeeping would be sent to check the situation. We wait for about 30 minutes in our room and this is after over 8 hours of travelling so we’re spent, hungry, and frustrated at this point. We head down to the lobby to let them know that we are leaving to get dinner and would like a room change when we get back to which they agree. however, we find out that they sent housekeeping to the wrong room which meant we were waiting in vain the past 30 mins. When we come back from dinner, we get our room changed to one with two smaller beds. we didnt mind sleeping in separate beds as long as the room was clean so we agreed to this change. when we get to our new room, we find ants once again. i let them know, again, that there are ants in our room and the staff at the front desk tells me that they were shocked this is happening because they don’t usually ever have an ant problem. he offered to send housekeep

Hotel was dire. Room cleanliness appalling. Smelly fridge not cleaned in years. Linen dirty. Food - tuna sandwich without tuna. Tv without remote control. Issues brought up with reception AND hotels.com poorly addressed. Shower required a dancing act to get wet. On returning home. Chat with Hotels.com left everything to be desired. Request for complaints email was met with we don’t do that. So this review is now about both hotels.com and the hotel. Both a disaster. Request for chat transcript promised but not received.

The hotel offered free shuttle service from the airport. Which was very nice. There were stray cats and dogs in the dining area and we’re freely roaming around everywhere people were eating. I think they had fleas, because, I had a ton of tiny bites above my ankles . Food offering in the cafe was very good and reasonably priced. The wait staff are excellent and took care of us very well. Cocktails were freshly made to,perfection with and delicious . Food was made presented artfully with veggie trimmings . Our room was very clean and spacious, & has 2 very small bottles of water .any extra, will cost 50 php. 🙄 Bathroom amenities are austere . Almost empty bottles of shampoo and body cleanser ( which I had to request) 2 tiny soap that fell apart when when I was using it. No lotion , but our bathroom has comb,plastic hair cover, toothbrush set with toothpaste and cotton swabs and cotton puff. The reception and check in was smooth, but we had to put 500 pesos for extra key card which was refundable . They were also accommodating in reserving our activities for the day and tours the next day. Breakfast was OK, limited selections of food & beverage , you’ll have to pay extra for cappuccino ,their brewed coffee was like water. Pastries selection was meager, but they offer omelet station . Again, the cats room freely in the dining area. There were 2 pools. Shame that the pool next to the dining area & facing the bay was so dirty and needs a major cleaning.

The place was ok and fair for the price I paid. The rooms were large but the floor was filthy. Dated property, lots of mosquitos, water front was not really water front (more like muddy water). Breakfast was great!!!

Stayed there with family for 3 nights. Staff werr accomodating & friendly. However, there were some things that could be improved. Toothbrush provided was very hard. Feels more like brush for cleaning the toilet rather than for teeth. If you're staying here, my advice is to bring your own toothbrush. There were stains on the walls, most likely from previous room users. The place could do a renovation.

Clean rooms! Very nice staff

部屋の蛾や蟻や蚊や蠅など虫が多く不快。 部屋のタオルが汚すぎる。バスマットにおいては真っ黒で気持ちが悪い。 とてもresortなんて言えるホテルではない。 半額キャンペーンで宿泊したがレギュラープライスで宿泊はあり得ない内容だった。 残念すぎる。

Nice resort, clean, friendly staff,.

Room was clean and staff was very helpful

The property is clean and

Here is an honest review, the resort was phenomenal, i would give them a 10/10 but for now its a 9.9 / 10 , everything was great, from the airport going to the resort , place was clean, food was great , drinks are awesome , love this place, staffs were very helpful, the room was so nice , the only downside was the wifi, i know its a resort and im supposed to enjoy it, but i also wanted to watch my show before i go to sleep, but the wifi was on and off, i didnt complain about it, because it was just a small thing, but overall , this place is the place that youd wanna come back again, id definitely come back again, thank you

La chambre ne correspondait pas du tout aux photos. Elle était dans un état déplorable, il n’y avait pas d’eau chaude, la lumière extérieure passait toute la nuit dans la chambre par une vitre au-dessus de la porte, il y avait un générateur juste de l’autre côté d’une autre porte qui se déclencher régulièrement et le personnel passait sans arrêt sur l’allée à côté avec des charriots très bruyants. La liste est quand même longue !!!

Only I stayed one night. No complaints. But if ya looking for a great ocean view this isnt it

Lovely resort hotel - pay only a small amount extra for a pool room. Patio doors lead to your own balcony with steps down into the pool. Buffet style breakfast and we also enjoyed a grill night on Friday with singing duo. Reasonably easy to reach town using the motorised tricycles and the hotel offers complimentary airport pick-up and return

The hot water failed to work after the 1st day. Television reception was poor.

Very nice..Rooms were very spacious.

The biggest con to Costa Palawan is that it isn’t really a beach front property. The beach there is not swimmable, more like an estuary. You have to walk far away to get to the actual shore. The best beaches are an hour drive from that area. Also, the building is strategically next to the pool, so most rooms will be advertised as “pool side”. You could be checked in in the 3rd or 4th floor and still be labeled as pool side. The room we were checked in is nice and clean, but the shower didn’t have a soap caddy, so it was a challenge finding a spot to leave the soap/ shampoo while showering. The spa is a laid back hut next to the “beach front” so you get the breeze while getting a massage. The masseuses were great. The breakfast didn’t have a lot of variety for the 4 days that we were there, but it wasn’t bad at all. There’s an egg station where a staff cooks the eggs the way you want. The staff is very polite, people in Palawan are generally very hospitable and friendly. Love that the hotel offers free pick up and drop off from and to the airport. When we asked for a makeup room, the sheets weren’t changed, but other than that it was throughly cleaned. For a 3 star hotel, the stay is worth the pay.

This is a wonderful property located on the water. The staff is amazing. Food was amazing. The only problem I had was the refrigerator. Wasn’t able to refrigerate our drinks cold or if you have insulin or medicine that requires to be cold these refrigerators won’t do it. I would expect better for the price you pay for the room.

While our room was large with a separate living area, it all felt very clinical with all the white tiling and bright lighting, and had a strange smell all the time. The TV came on in the middle of the night whenever the power went out which happened a few times. No hand towel was supplied and the pillows were lumpy. The bed was comfortable and it was nice to have a sofa to watch tv from. The restaurant had a good variety of food and the new pool area was nice.

The room was big and comfortable but it was very noisey

We were treated like a VIP, staff were courteous, smiling and very professional particularly Front Desk person named Arlene or Erlene?. Very friendly staff Since this property is away from the rest of the hotels, Or restaurants there’s only one choice of restaurant- food was great but if you eat late most ingredients are gone. I’ll still recommend the property

Traveler beware! This is the worst place I have ever stayed. I would not recommend this place for anyone. The staff is not friendly. Upon check in they sent me to the wrong room from my reservation. They corrected that after I brought it to their attention. The shorts don’t work as the hot water heater doesn’t heat the water. When brought to their attention they send unqualified and rude staff to try and fix the problem. Please stay away from the restaurant if you decide to stay here. We waited one hour and a half for our appetizer and main course. The food was full of hair. Very unsanitary restaurant with horrible service. I refused to pay for the food. The shuttle driver is very rude. You can take this review with a grain of salt, but please stay somewhere else. You have been warned by this review.

The staff were very friendly, but they do not display the level of service in the restaurant we are accustomed to. For example, they did not clear away dirty dishes during meals & never asked if we wanted anything else. The buffets had limited options & empty dishes were not filled again.

Great location and airport shuttle efficient. Clean and comfortable bed. Great staff. Breakfast was okay but very basic.

The hotel offer airport shuttle which is great. Front desk are courteous and helpful to inquiries. The room bathroom and toiletries needs better offering. Towels given daily were not consistent. One key card given and extra card will cost you 500 pesos deposit. I agree with others that the restaurant food and tasting lacks flavor. We were there for a whole week and breakfast buffet is almost same and not very tasty. Also I honestly don’t know why most staff in the restaurant loves to chat and flirt/tease each other around hotel guest to hear rather than focusing on their job or keeping it professional. We decided to eat out after breakfast. The hotel resort overall was great and very clean, we lived the beach views and to walk around after breakfast. Another thing that employees needs training is to consistently greet the hotel guess whenever we walk by them, There were some who says hi and then some awkwardly stare at you or walk pass you without saying anything, again we were there for an entire week. In Manila we stayed for 5 days, every employee there stood and greet the guests whenever we walk by them. The new lifeguard was great btw. He’s been there for a month and used to work for Red Cross I think. He’s very knowledgeable and even assisted us during low tide when my young son wanted some shells. He made our hotel experience better! The beach area and pool is great for kids to enjoy, Massage hut by the beach needs better cleaning but the massage itself was great.

We stayed for 6 wonderful days. The property was excellent. The staff kind, professional and personable. We will be back. This resort offers a restaurant, bar, massage, pool and is just about 10 minutes from town. The resort is safe with a posted guard and security often seen walking the property. The staff were simply amazing. everything we asked for was granted effeciently with a smile. I would highly recommend this resort to any family who is looking to enjoy the beauty of nature with 5 star amenities. Local transportation picks you up at the front door of the property and will take you anywhere you wish. The front desk staff arranged day trips and massages for us. I award this property a sixth star. Thank you for a wonderful stay.

Very nice and professional staff

Very friendly staff

The resort reached out to me to get my flight details coming into the airport for pickup. Our driver was waiting for us when we arrived. It was a quick drive to the location. It was guarded and gated, so it was safe. The check in was quick and smooth. All the staff members were professional, helpful, and friendly here. No complaints there. They can easily sign you up for different tours and activities an picking you up from the hotel. Also, like others mentioned, they have an in house restaurant. We found it decent, not great. The service and atmosphere was great from it. Free breakfast was ok as well. Since it rained a lot during the day, can't comment on the beach section. We partook in a one hour massage, that was heavenly and recommended. One morning, we were able to walk to the entrance and get a trike directly across that seems to be a service for that resort. We were able to use him as a private guide and driver for the whole day. So it was really helpful to us and to him to have a steady day. He took us all over, then to a beach and restaurant. We agreed to a certain price, but ended up paying him 2,500 pesos, a bit more, at the end for his help and patience. The room, since getting a good deal through Expedia, I went with the best suite because it was a good price for me. It had everything you could want and then some. Waiting room with a half bath, full bath with giant walk in shower and dual heads, big bathroom, giant comfortable bed. Every luxury. Great stay!

Far from anything. Restaurant closed at 9 pm, so we had to eat peanuts since we got in at 9. Driver that picked us up was friendly and helpful. We requested a 10 am van to El Nido, but apparently no one made us a reservation so we had to wait until 1 pm. Everything is pretty dated. Pool was nice. Breakfast was just ok. Doesn’t matter that it’s waterfront because the beach is not usable. Can’t swim here.

Great, friendly style call mom an easy access the transportation and toes. It is quite remote though.

High quality place , low key 10 min from airport or malls Quiet place to relax Nice pools & good food

Great location and airport shuttle efficient. Clean and comfortable bed. Great staff. Breakfast was okay but very basic.

The hotel was nice and clean . The staff are very accommodating . The hotel are right on the water but no access to the beach. The free breakfast are good but same food every morning.

The biggest con to Costa Palawan is that it isn’t really a beach front property. The beach there is not swimmable, more like an estuary. You have to walk far away to get to the actual shore. The best beaches are an hour drive from that area. Also, the building is strategically next to the pool, so most rooms will be advertised as “pool side”. You could be checked in in the 3rd or 4th floor and still be labeled as pool side. The room we were checked in is nice and clean, but the shower didn’t have a soap caddy, so it was a challenge finding a spot to leave the soap/ shampoo while showering. The spa is a laid back hut next to the “beach front” so you get the breeze while getting a massage. The masseuses were great. The breakfast didn’t have a lot of variety for the 4 days that we were there, but it wasn’t bad at all. There’s an egg station where a staff cooks the eggs the way you want. The staff is very polite, people in Palawan are generally very hospitable and friendly. Love that the hotel offers free pick up and drop off from and to the airport. When we asked for a makeup room, the sheets weren’t changed, but other than that it was throughly cleaned. For a 3 star hotel, the stay is worth the pay.

To far away from everything and to isolated, beach from basically useless

Stayed there 2 nights while visiting Puerto Princessa. Location a bit outside the centre so used tricycles to go more centrally, not too much of an issue for me but they are not the most comfortable mode of transport. There is nothing around the hotel I believe and the beach is not one you would swim in. They do have swimming pools if you want swim or just chill. Breakfast was ok, not much variety. Staff polite and friendly. One thing that bothered me a bit, why is the toilet roll so tiny? Only place we saw this during our Philippines trip. If you want to stay away from the centre the hotel is nice and quiet and quick access to the airport.

The property was located directly on the beach with walkable access to other resorts, restaurants, and beaches if you walk along the shore. Walking on the roads could be a bit tricky as they are narrow and do not typically allow for 2 cars to pass at the same time. There are no sidewalks in that area. The on site restaurant was convenient so I did not have to leave the property unless I wanted to. There was a spa, a gym, 2 pools, and various other facilities on the property.

Wonderful buildings and facilities and furnishings. They have a seawall to keep the ocean out so at high tide there is no beach. It is not a one stop destination, at least for me. Staff is more than helpful! Was surprised that there was a charge for a bucket of ice. It served my purpose, close to airport for an early departure.

Paradis! God frokost, nydelig mat i restauranten, flotte rom, fantastisk svømmebasseng. Eneste som er litt dumt er at strand er veldig langgrunn. Hotell ligger litt utenfor sentrum, men vi brukte trisykkel inn til sentrum

Really nice place, buffet for breakfast was fantastic

The staff were very friendly, but they do not display the level of service in the restaurant we are accustomed to. For example, they did not clear away dirty dishes during meals & never asked if we wanted anything else. The buffets had limited options & empty dishes were not filled again.

The hotel offer airport shuttle which is great. Front desk are courteous and helpful to inquiries. The room bathroom and toiletries needs better offering. Towels given daily were not consistent. One key card given and extra card will cost you 500 pesos deposit. I agree with others that the restaurant food and tasting lacks flavor. We were there for a whole week and breakfast buffet is almost same and not very tasty. Also I honestly don’t know why most staff in the restaurant loves to chat and flirt/tease each other around hotel guest to hear rather than focusing on their job or keeping it professional. We decided to eat out after breakfast. The hotel resort overall was great and very clean, we lived the beach views and to walk around after breakfast. Another thing that employees needs training is to consistently greet the hotel guess whenever we walk by them, There were some who says hi and then some awkwardly stare at you or walk pass you without saying anything, again we were there for an entire week. In Manila we stayed for 5 days, every employee there stood and greet the guests whenever we walk by them. The new lifeguard was great btw. He’s been there for a month and used to work for Red Cross I think. He’s very knowledgeable and even assisted us during low tide when my young son wanted some shells. He made our hotel experience better! The beach area and pool is great for kids to enjoy, Massage hut by the beach needs better cleaning but the massage itself was great.

The restarant staff should be fired. They do not listen to what you ask for. The seafood chowder consisted of big lumps of flour/butter which I first thought was fish. Discusting. The staff did not appoligy. The soup was what it was in their mind. Then I spesificly asked for three fresh juises WITHOUT ICE. I had just spent 3 days in hospital caused by bad water. Within 15 minutes, i got 3 out of 4 fresh juices with ice. The general manager or owner?, was very sorry about it all and went to great lengths to make the rest of my stay great. I got free minivan whereever i needed to go, one hour free wonderful massage, free foodplatter to my room and not to mention Angel at the front desk, went to the airport for 3 hours to change some airlinetickets for me🤗 The rooms are lage and comfie. The shower lacks waterpressure. The pool is nice and hot like a sauna. Good hotel, with potential to become better😎

This hotel was not a nice as the pictures. They were doing construction so the main kitchen and beach dinning were closed. The dinner service took way too long. But the most disappointing aspect was the beaches. They were dirty and unusable. I was expecting to be able to lay out and enjoy the beach but that wasn't possible. The hotel room was nice.

The hotel offered free shuttle service from the airport. Which was very nice. There were stray cats and dogs in the dining area and we’re freely roaming around everywhere people were eating. I think they had fleas, because, I had a ton of tiny bites above my ankles . Food offering in the cafe was very good and reasonably priced. The wait staff are excellent and took care of us very well. Cocktails were freshly made to,perfection with and delicious . Food was made presented artfully with veggie trimmings . Our room was very clean and spacious, & has 2 very small bottles of water .any extra, will cost 50 php. 🙄 Bathroom amenities are austere . Almost empty bottles of shampoo and body cleanser ( which I had to request) 2 tiny soap that fell apart when when I was using it. No lotion , but our bathroom has comb,plastic hair cover, toothbrush set with toothpaste and cotton swabs and cotton puff. The reception and check in was smooth, but we had to put 500 pesos for extra key card which was refundable . They were also accommodating in reserving our activities for the day and tours the next day. Breakfast was OK, limited selections of food & beverage , you’ll have to pay extra for cappuccino ,their brewed coffee was like water. Pastries selection was meager, but they offer omelet station . Again, the cats room freely in the dining area. There were 2 pools. Shame that the pool next to the dining area & facing the bay was so dirty and needs a major cleaning.

This is a wonderful property located on the water. The staff is amazing. Food was amazing. The only problem I had was the refrigerator. Wasn’t able to refrigerate our drinks cold or if you have insulin or medicine that requires to be cold these refrigerators won’t do it. I would expect better for the price you pay for the room.

Excellent main complex and very pleasant/ helpful staff. Unfortunately the restaurant/ breakfast/dinning was not to an interational / good standard.

This is no more than 3 1/2 * hotel Staff extremely friendly but no decent restaurant and a non usable beach. Shower is built cheaply and no one can ever make change for a 1000 pesos (20 usd) lol 😆

Friendly people great food!