Name: Hyatt Centric Gran Via Madrid
Address: Gran Via, 31, Sol, Madrid, Spain, Madrid, Province Of Madrid, ES
Price range: US$394–US$1,801 per night
Rating: 9.03

What guests think

At Hyatt Centric Gran Via Madrid, travelers praise the unbeatable central location, welcoming staff, and comfortable modern rooms, while recurring frustrations include slow or broken elevators, occasional noise, and sporadic maintenance or cleanliness issues.

Guests often mention city views and effective soundproofing that keeps most rooms quiet despite the busy Gran Via. The rooftop bar and restaurant are popular for views and atmosphere, though access can be limited during private events and the public traffic contributes to elevator delays. Breakfast and on-site dining receive frequent praise, while a few guests find breakfast pricey or options limited, and arrivals by car or taxi can be tricky due to traffic and restricted drop-off. Expect a stylish, centrally located stay with attentive service and bustling common areas.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar and restaurant are a highlight with great views, though access can be limited by private events or heavy crowds. Multiple reviews cite slow or out-of-service elevators; there’s no pool, parking is off site/paid, the gym is small, and lobby bar hours can be short.

Related guest reviews

10

Deysy

25 Apr 2025

·

Stayed 1 night

Es un hotel muy bien ubicado, camas muy cómodas, servicio bueno, una terraza increíble, perfecto para estar en una de las zonas más céntricas de Madrid. El único pero es que no hay estacionamiento y aunque el de plaza de Carmen es muy cercano, tiene un costo de $36 euros por día

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10

LACTEOS

5 Oct 2025

·

Stayed 1 night

Perfecta ubicación, bonitas habitaciones, personal muy amable y hermoso roof; solo no servía uno de los elevadores y como hay tránsito ya que el roof es público, el otro tardaba mucho y teníamos que usar el de servicio o las escaleras.

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6

GIOVANNI

12 Sept 2024

·

Stayed 3 nights

It was nice, bit overpriced for what you got. No facilities, but great rooftom bar. Lobby bar closed way too early

10

Katie

12 Aug 2024

·

Stayed 2 nights

Our stay at the Hyatt in downtown Madrid was amazing! From the moment we arrived, staff were attentive and kind. Jose at the front desk was very helpful and friendly! Our room was perfect - we opted for a view of the Gran Via which was lovely. The balcony does not have furniture but that was OK with us. There is also no pool at this hotel so keep that in mind. One suggestion I have is for an ice machine to be available to guests - there is a surcharge of ~£5 for a small bucket of ice from room service. Staff allowed us to have an extended check out time until 2pm free of charge. This was wonderful because our flight wasn’t until 4:30pm. Thank you for a great visit to Madrid!

10

Antonio

24 Oct 2025

·

Stayed 2 nights

The location is central to Sol, Plaza España. Beautiful, luxury hotel with great staff, service. Fantastic rooftop terrace tapas bar and amazing restaurant with wonderful views of the Gran Via.

4

mario

22 Oct 2025

·

Stayed 4 nights

Rooms and bathrooms not clean. Only one elevator working. This hotel doesn’t worth the money they ask for. Is not a 5 stars

8

Berenice

27 Sept 2025

·

Stayed 2 nights

Quarto limpo, excelente, localização excelente sacada não tínhamos. O maior problema era o elevador quebrado um, e outro a preferência era para o restaurante que atende o público geral .as demoras eram longas quase impossível de se esperar . Nós estávamos no Quinto piso , tivemos de usar as escadas por diversas vezes, apesar de sermos idosos.. Não me agradou

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10

Brayan

8 Feb 2025

·

Stayed 1 night

Excelente atendimento ótima localização ótimo café da manhã ! Só faltou mais espaços e mais aparelhos na academia pra ser perfeito mas voltaria novamente

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8

Samuel

3 Aug 2025

·

Stayed 3 nights

Beautiful. The only one thing was one of three elevators didn’t work and at one point only one elevator was operating. We had to take the stairs up to the eight floor a few times. Otherwise, everything was amazing here. Perfect location. Didn’t need a cab or Metra to get to where we wanted to go. 5 stars for me.

10

Christopher

12 Sept 2024

·

Stayed 4 nights

Very nice property, clean and close to everything. Staff very friendly. Only thing was never able to go up to rooftop bar/dining always to busy. Should be given an option to just view the site. Dining for dinner was excellent, our waiter was very friendly and helpful. Will definitely come again.

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Cleanliness

Most guests find Hyatt Centric Gran Via Madrid very clean, with tidy rooms and public areas. A smaller number report issues such as bathroom mold or sewer smells, dust/pet odors, or inconsistent housekeeping.

Related guest reviews

8

Rosanna

29 Nov 2024

·

Stayed 4 nights

Somos alérgicos y había muchas pelusas en la habitación la limpieza no es buena,

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10

Alejandro

30 Jun 2024

·

Stayed 3 nights

Very clean!!!!

10

Debanhi

16 Nov 2025

·

Stayed 11 nights

Me encantó sobre todo la limpieza y atencion

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4

mario

22 Oct 2025

·

Stayed 4 nights

Rooms and bathrooms not clean. Only one elevator working. This hotel doesn’t worth the money they ask for. Is not a 5 stars

4

CONNIE

29 Mar 2023

·

Great overall but there was an issue with the sewer odor from bathroom that the staff could only cover for a short time as it returns

2

Frank

29 Jan 2025

·

Stayed 4 nights

The Hyatt Centric Madrid is a pet-friendly hotel, but we were unaware of this until our arrival. Upon entering our room, we noticed a strong odor resembling dog urine. We brought this to the attention of the concierge, who suggested we go for lunch to give them time to clean the room. However, when we returned three hours later, we were informed that no cleaning had taken place because there team did not noticed any foul smell. I explained that they might not have noticed the smell because they had become accustomed to it. Overall, we found the hospitality training of the staff to be lacking.

10

AGHA

15 Jul 2023

·

Stayed 2 nights

Overall great. Central location. Quite rooms. Clean hotel. Comfortable beds. Great bathroom with tub and shower.

10

Ehab

30 Sept 2025

·

Stayed 1 night

It’s clean property and friendly staff

10

Milqueza

5 May 2025

·

Stayed 1 night

Modern and clean.

4

DANIEL

28 Jan 2025

·

Stayed 3 nights

Pro:1.Excelente ubicacion. 2.Desayuno muy bueno. Contra: 1.Hay moho en todas las esquinas del piso de la ducha. 2.Esparcen un quimico sobre los futon -que me dio alergia , dolor de cabeza y me hizo dormir mal por dos noches- . 3.En check out me querian cobrar la habitacion que ya estaba prepaga. 4.Los colchones estan hundidos por el uso. 5.Dejaron chinelas usadas por el huesped anterior. Demasiadas contras para un Hotel de esta categoria.

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Rooms

Rooms are modern and comfortable, often spacious and well soundproofed, with some offering Gran Via views, balconies, or terraces. Some guests note small beds or rooms, fluctuating water or AC temperatures, weak water pressure, or occasional noise near the rooftop or corridors.

Related guest reviews

4

Behrooz

15 May 2025

·

Stayed 1 night

Compared to other hotels with same star ratings and upgrades we stayed in this same area last week, our room was small, beds very small and uncomfortable, shower had warm water but not hot water. Travelled with family. Had 2 rooms. On the positive side hotel is in good location. Room was quiet and clean. Not the best choice. Will not stay here again.

10

Robert

3 Jan 2024

·

Stayed 6 nights

The family room was perfect! Loved that it was two adjoining spacious rooms each with their own bathroom. The rooftop bar area was a fun place to go for pre-dinner drinks and the hotel's location was unbeatable in that it was right on the main shopping street and very walkable to restaurants, museums, parks and other attractions.

10

Jane

19 Sept 2024

·

Stayed 3 nights

Room was quiet and clean. The air conditioning worked great and was nice after a long hot day exploring the town. The rooftop bar was fun and convenient.

10

Ahmad

6 Nov 2024

·

Stayed 4 nights

2nd time to choose this hotel , it’s my favorite stay choice while visiting Madrid, though little pricy yet worth every cent paid ! This time I stayed on 7th floor and would like to make a small observation about the shower & sink water which its temperature flactuates un comfortably!! Also sometimes it’s a long wait for the elevators during peak times . Otherwise, I love everything in this hotel 👍👍

10

Franca

28 Nov 2025

·

Stayed 4 nights

Room was great

8

Stace

31 May 2023

·

Stayed 1 night

I received an early check-in and it was much appreciated. The front desk was trying to put me on to the 9th floor, but I remember reading one of the Expedia reviews about the noise that is heard on the 9th floor, so I asked for room on another floor. I was assigned to the 8th floor, and there was a party that night on the 10th floor that you could hear the noise, so luckily for me I avoided the 9th floor issues. The beds were comfortably, and were the best I had during my time in Spain. The location of the hotel is in a popular tourist area. The room was nice but not worth the $500 CAD a night.

8

Joaquin

6 Sept 2025

·

Stayed 2 nights

Ascensores lentos y poca presion de agua.

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10

Gulshandeep

19 Oct 2025

·

Stayed 3 nights

Ideal location if you are in for a few days for a quick Madrid getaway. The location is perfect for staying in a lively area close to few main attractions in Madrid. Our room had a view of the Gran Via which keeps you connected with the heart of Madrid. That does come with the sounds of sirens from the road but otherwise the room is quiet, clean and decent amenities. The terrace has good view, food and vibes. The staff was courteous and friendly. Def recommended.

10

Eric

5 Feb 2024

·

Stayed 5 nights

Central location on Gran Via. My room was modern and efficient with a rain shower and bathtub, and a terrace which was a bonus. Front desk staff was professional and efficient. Very fast check in. Not your typical front desk set up, but it works. Seems to cater to a younger crowd. All staff is very professional. The housekeeping staff was absolutely outstanding. Room was always cleaned and set up very quickly each day.

8

Anurisha

6 Jun 2025

·

Stayed 1 night

Great location and spacious comfortable rooma

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Service

Service is widely praised as friendly, professional, and responsive, with helpful front desk and concierge teams and thoughtful touches like early check in. A few guests mention rude or unhelpful interactions and policy or communication problems.

Related guest reviews

8

Rayna

16 Jun 2025

·

Stayed 1 night

Central location, very busy main street, however the hotel is a quiet elegant world unto itself inside. It provided much needed relief and rest for a tired traveler. The staff were 100% fabulous.

10

Karine

16 Aug 2025

·

Stayed 1 night

The staff of the hotel truly made the experience memorable. Christina Cordero welcomed us and tried to help with all the questions we had. From the moment we arrived, hotel staff went above and beyond to make sure everything was perfect. Everyone was professional, attentive, and genuinely caring, ensuring that every detail of our stay was handled with the highest level of hospitality. Hopefully I could come again in January

10

Jennifer

15 Sept 2025

·

Stayed 3 nights

Staff was amazing! John made us lattes in the morning and sangria at night. I would stay here again if traveling to Madrid!

6

IVAN M

10 Oct 2023

·

Stayed 14 nights

They have to personalize the service for the guess es , in a short example, I ask for baggage help and no one come to my room I did my self , just for example

10

Lourdes

20 Oct 2023

·

Stayed 5 nights

Estamos muy satisfechos con el servicio del personal en general del hotel, una especial gracias a los integrantes de la parte de dining room,de la terraza y del personal del lobby cafe,todos los que nos atendieron en nuestros ratos de comida o snack fueron por encima de su trabajo y nos trataron con vip servicio,gracias a todos,tienen una linda propiedad

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10

Arthur

5 Apr 2025

·

Stayed 4 nights

The staff were outstanding. They contacted us several times to see if there was anything they could do for us. They were very attentive to our needs and wants. Great job!

2

Joseph

27 Jun 2025

·

Stayed 1 night

I booked a room that had two double beds planning to stay with my husband and my two children. It would not let me enter for as occupancy so I entered three. When I got there, I was told that the room could not accommodate four people, even though there was enough bed space. This was very confusing as the room had advertised two double beds. The hotel manager told me that he was willing to work with me to try to get me an accommodation that would how’s my family as we were not allowed to stay in the room that we had booked. He told me that it would be an additional 300+ euros for a secondary room or 500+ euros for a suite and that was on top of close to the $500 US that I had already spent on the room. I told him that that was exorbitant and would not fit our budget. He did ultimately give us a refund, but the whole experience was very frustrating. I have never had a Hyatt not be willing to go above and beyond to try to meet our needs, especially as we had already arrived and we were very tired from a long day of travel.

10

Cameron

29 Jan 2025

·

Stayed 5 nights

The staff was amazing overall. From front desk to housekeeping they met all of our needs. The location was great too. In a very popular area of the city with great food.

8

Leslie

16 Mar 2025

·

Stayed 4 nights

Loved the location. The staff were polite but not overly friendly. I wish they were more friendly.

8

Mary

3 Oct 2025

·

Stayed 2 nights

reception staff rude , food excellent, restaurant staff super

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Location

Exceptionally central on Gran Vía, walkable to major sights, shopping, dining, and metro. The area is busy and vehicle access or drop off can be difficult during traffic or street closures.

Related guest reviews

8

Rayna

16 Jun 2025

·

Stayed 1 night

Central location, very busy main street, however the hotel is a quiet elegant world unto itself inside. It provided much needed relief and rest for a tired traveler. The staff were 100% fabulous.

10

Orlando

14 Sept 2025

·

Stayed 3 nights

Excellent location

10

Iota

25 Nov 2024

·

Stayed 2 nights

We loved staying here 2 nights, in the middle of all the action on Grand Via. We walked to shopping, bars/restaurants and important tourist attractions. Coming by car and needing to park could be problematic in this area due to high traffic. We arrived by taxi and it was very convenient. Our room balcony overlooked Grand Via shops which we loved. The staff is very friendly and attentive. The rooftop bar is a gem! Our family recommends this hotel without reservation. We’d love to stay here again if/when we will be back in Madrid.

10

Shishir

19 Jun 2024

·

Stayed 3 nights

Great location

10

Joanne

30 Jun 2024

·

Stayed 1 night

The hotel is in the Centro and convenient walk to local stores, restaurants, and attractions. It is also near a few Metro stations. The staff is friendly and is quite helpful.

10

Gulshandeep

19 Oct 2025

·

Stayed 3 nights

Ideal location if you are in for a few days for a quick Madrid getaway. The location is perfect for staying in a lively area close to few main attractions in Madrid. Our room had a view of the Gran Via which keeps you connected with the heart of Madrid. That does come with the sounds of sirens from the road but otherwise the room is quiet, clean and decent amenities. The terrace has good view, food and vibes. The staff was courteous and friendly. Def recommended.

8

Fabíola

11 Jul 2024

·

Stayed 1 night

Recentemente me hospedei no seu hotel. Gostaria de compartilhar minha experiência, especialmente um ponto que considero importante para futuras melhorias. Durante minha estadia, as ruas ao redor do hotel estavam fechadas devido ao evento de orgulho LGBTQI. Infelizmente, essa situação impossibilitou que nosso táxi nos deixasse na porta do hotel. Como resultado, tivemos que carregar malas pesadas por uma distância significativa, o que foi bastante desconfortável e cansativo, especialmente após uma longa viagem. Entendo que eventos como esse são importantes e que o fechamento das ruas pode estar fora do controle do hotel. No entanto, acredito que a comunicação antecipada sobre tais eventos e suas implicações para os hóspedes seria extremamente útil. Talvez uma sugestão de rotas alternativas ou assistência para o transporte das bagagens pudesse ter amenizado a situação. Agradeço pela atenção e espero que considerem essa sugestão para melhorar a experiência dos futuros hóspedes. No mais, aprecio a hospitalidade e os serviços oferecidos pelo hotel.

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8

SERGIO ANTONIO

10 Jul 2024

·

Stayed 3 nights

El único inconveniente Es El acceso a los taxis a la hora de subir las maletas. No hay lugar donde se pueda hacer eso con tranquilidad.

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10

Gilberto

4 Oct 2025

·

Stayed 2 nights

Close to everything very convenient very walkable to center,plaza mayor,puerta del sol and royal palace

8

Francisco

6 Jun 2025

·

Stayed 2 nights

Es muy buen hotel, lo unico es que la zona es muy concurrida y por eso complicada, pero a la vez está bien ubicado

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Dining

Breakfast and on site dining receive strong praise for quality, and the rooftop restaurant is popular for tapas and views. Some guests find breakfast pricey or limited, vegan options scarce, and rooftop access occasionally restricted.

Related guest reviews

10

Santiago

1 Nov 2023

·

Stayed 3 nights

Great location, very nice rooms and excellent service. The breakfast Buffett lacks variety therefore you may want to skip the breakfast option.

10

Homero

6 Aug 2025

·

Stayed 2 nights

El bufet de desayuno es muy variado. En la terraza hay muy buen ambiente para tapear

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10

Antonio

24 Oct 2025

·

Stayed 2 nights

The location is central to Sol, Plaza España. Beautiful, luxury hotel with great staff, service. Fantastic rooftop terrace tapas bar and amazing restaurant with wonderful views of the Gran Via.

10

Michelle

17 Jan 2025

·

Stayed 1 night

Located in the heart of the city. Lots of dining options in walking distance. Food and coffee in the cafe on the first floor were excellent.

6

GERARDO

5 May 2025

·

Stayed 5 nights

Muy bien uvicado. Habitaciones amplias. Me hicieron tomar a fuerza una suit por que solo quedó como opción en la reservación q éramos 4 personas. Sentí q eso fue un abuso. Fuera de eso todo bien. Lástima q no tengan casi nada de opciones de alimentación para veganos q no sea fruta o verdura

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10

Carlos

7 Jan 2023

·

Stayed 19,359 nights

Room service provided. Expensive breakfast but very good. Comfortable and clean room. Excellent location. In house very good restaurant

10

Juan F

9 Sept 2025

·

Stayed 1 night

El hotel está muy bien ordenado, limpio, habitaciones cómodas, el desayuno muy bueno hay que pagar $20 euros pero vale la pena, y lo mejor es la ubicación del hotel, súper recomendado

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10

Roberto

20 Oct 2023

·

Stayed 7 nights

This hotel is extremely well located. The hotel is nice and very clean. The service was very good. The manager had snacks delivered to our room twice. Staff was friendly and willing to help you when needed. We will stay here again without a doubt. The restaurant on the first floor had some delicious and unique options for dinner.

10

Gertrud

22 Mar 2025

·

Stayed 2 nights

The hotel is great, loved the breakfast’s buffet that included a la carte too. Staff was very friendly. Hotel is really well located. Loved the snack and tea table, it was a nice thing to have at the end of the day. The only part that I did not like was the detergent they use to wash the sheets I guess or the spray they use to “refresh” the room, it has a strong synthetic fragrance that lingered on my clothes during the day. If you like Downy or Farnese then you would not have a problem with that. My nose might be too sensitive.

10

Christopher

12 Sept 2024

·

Stayed 4 nights

Very nice property, clean and close to everything. Staff very friendly. Only thing was never able to go up to rooftop bar/dining always to busy. Should be given an option to just view the site. Dining for dinner was excellent, our waiter was very friendly and helpful. Will definitely come again.

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Month	Average price
January	US$373
February	US$323
March	US$329
April	US$468
May	US$463
June	US$416
July	US$344
August	US$315
September	US$468
October	US$491
November	US$451
December	US$432

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $552	16 $593	17 $511	18 $669	19 $1,078
20 $440	21 $592	22 $530	23 $712	24 $402	25 $539	26 $529
27 $522	28 $832	29 $631	30 $536

Su	Mo	Tu	We	Th	Fr	Sa
				1 $674	2 $433	3 $394
4 $564	5 $685	6 $802	7 $799	8 $681	9 $646	10 $644
11 $564	12 $470	13 $497	14 $743	15 $764	16 $564	17 $563
18 $550	19 $469	20 $469	21 $549	22 $1,069	23 $1,542	24 $1,715
25 $1,801	26 $1,502	27 $400	28 $446	29 $431	30 $433	31 $478

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Gran Via View)

Suite (Gran Via)

Suite, Terrace

Suite (Fenix)

Room, 1 King Bed, Terrace (Grand Via View)

Room, 2 Twin Beds

Family Suite, Multiple Beds

Room, 2 Double Beds

Room, 1 King Bed

Room, 1 King Bed, Balcony

Executive Suite

Junior Suite, 1 King Bed

Junior Suite (Grand Via View)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Centric Gran Via Madrid

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Prices for upcoming dates