Is parking available at the property?

Nearby parking is available at a fee of EUR 40 per day, located 4921 ft away and open from 8:00 AM to 8:00 PM.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Are pets allowed at the property?

Pets are allowed in specific rooms only. Guests can request one of these rooms by contacting the property directly. Service animals are exempt from any fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

Airport shuttle services are available; however, specific pricing and arrangements should be confirmed directly with the property.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

Where is the property located in relation to key landmarks?

The hotel is located in the historical district of Matera, just steps from Sassi and the Park of the Rupestrian Churches. It is also 5.2 mi (8.4 km) from the Viewpoint of Matera and only 0.1 mi (0.1 km) from La Raccolta delle Acque.

What are the policies for guests staying with children?

Children are welcome at the property. One child aged 2 years old or younger stays free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for a fee of EUR 7.00 per night. Guests must contact the property in advance to reserve cribs.

Aquatio Cave Luxury Hotel & SPA in Matera

Average nightly price at Aquatio Cave Luxury Hotel & SPA by month, last 12 months (USD)
Month	Average price
January	US$202
February	US$209
March	US$210
April	US$344
May	US$396
June	US$382
July	US$302
August	US$302
September	US$464
October	US$357
November	US$228
December	US$242

What guests think

At Aquatio Cave Luxury Hotel & SPA, travellers consistently praise the unique cave setting and central Sassi location, along with generally warm service, creating a memorable stay that blends historic character with modern comforts.

Rooms are widely described as spacious, distinctive and clean, with some offering great views. The cave spa is a highlight for many, featuring thermal facilities and relaxing ambience, though timed access may feel short, crowds can reduce privacy, and children’s access is restricted or limited. Common challenges include off-site paid parking and transfers due to the ZTL, numerous steps, and cave rooms that can run warm in hot weather or feature hard pillows and open bathroom layouts. Overall, expect a striking stay with memorable wellness, balanced by access logistics and some cave-specific quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The cave spa with pool and thermal areas stands out and is frequently praised; however, access is timed and can feel crowded, and children’s access is limited. There is no on-site parking; guests use off-site lots with paid, sometimes confusing transfers.

Related guest reviews

8

Duane

27 Sept 2024

·

Stayed 1 night

Our stay was good the front desk staff friendly and very smart. The spa lacked even though we had to book our own time slot, there were 6 other people in the pools at the same time as us, they all had camera and phones, loud, not addressed by staff not a great pool experience and the spa was one of main reasons we chose that hotel

10

Marlene

7 Aug 2024

·

Stayed 2 nights

Very nice and typical hotel for mater built in the mountain. The most beautiful SPA, however they limit entry to 60 minutes per stay. We ate at the restaurant for 2 nights and Dino and staff were absolutely great. Breakfast also was of great quality and service with a good choice of food.

8

Mehakdeep

14 Jul 2025

·

Stayed 2 nights

Cave rooms are special..pool area is restricted to adulta so our son was disappointed. Breakfast was good and there are many good restaurants nearby. Keiv tops the list. It's painful to park a but fair, take taxi and come to the hotel but it's worth it.

10

Aida

16 Sept 2025

·

Stayed 1 night

Beautiful hotel, great location right in the middle of everything. Walking is not easy but that’s the nature of Matera. Great sauna, pretty pool. Excellent breakfast! Highly recommend!

10

Shaunacy

3 Nov 2025

·

Stayed 1 night

Beautiful spa!

10

Priscilla

13 Oct 2025

·

Stayed 1 night

This hotel offers an outstanding experience, characterized by its prime location and exceptional customer service. The views from our balcony were breathtaking, and the wellness spa, featuring a Turkish bath and saunas, was remarkable. I highly recommend this hotel.

8

Peter

18 Feb 2025

·

This is a beautiful property in a fantastic location but it is not a 5star experience 1. Parking- not at all clear when I booked that parking was no where near the hotel - I recognize that the hotel is in the “historic district” but so were all the other hotels we stayed at on this trip. One offered to “register your car for your stay” and then offered valet parking while others offered detailed maps to offsite parking / provided entry codes and parking spots/ and free pick up via golf cart or similar - this hotel offered none of that detail wanted 15euros to pick you up if you used the lot they recommended 2. Spa - beautiful facility - but during the hour we had access as function of our booking “day trippers” were also allowed in and moved in a pack of 4 allowing no access for others as they took selfies and staff aided pictures in the sauna -disappointing 3. Finally grace is in the details and the staff while super pleasant and nice have crearly not been trained in the finer art of customer service / we had an hour access to the spa and were never informed and pro-actively asked to book our time slot as availability is limited. We were apparently a VIP guest and didn’t know that until after our stay Tons of potential but not quite there yet if the aspiration is to be as exceptional as the facilities and location warrant

10

Noor

15 Jun 2024

·

Stayed 2 nights

The Spa facilities were exceptional

8

Rachel

14 Aug 2025

·

Stayed 2 nights

Hôtel très bien situé dans le village de Mattera. En revanche l’accès y est très difficile puisque situé dans une zone de circulation limitée, vous devez donc traîner vos valises du parking public à l’hôtel.

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10

Chee Huat Ricky

13 Jun 2025

·

Stayed 1 night

Nice hotel to stay in the Center of the old town, clean, spacious room in a cave, friendly staff, great cave pool, nice breakfast but no parking or driving into the old town though, have to park outside of old town in an allocated carpark (€25/day) and need to pay €15 /way for transfer service into the hotel, overall still very good experience staying inside the magical old Matera

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Cleanliness

Cleanliness is broadly praised across rooms and common areas, with housekeeping attentive. Isolated issues include a damp-smelling room, bathroom mold or residue, and occasional lapses like trays left or full bins.

Related guest reviews

10

Amy

23 Jul 2025

·

Stayed 2 nights

Lovely cave hotel right in the old town of Matera. Our room was big and very clean. Don’t forget to book a slot in the spa, the spa was lovely after a day exploring Matera.

10

David

6 Apr 2023

·

Stayed 1 night

The property is as awesome as it is unique. Everything is absolutely spotless, and the staff is extraordinary

10

gavin

10 Jul 2023

·

Stayed 3 nights

Clean, modern facilities in a unique cave environment. Excellent service, beautiful cave mineral pool and spa. Reception especially was helpful and polite. All staff were efficient and welcoming making our stay very enjoyable.

8

Dori

2 Aug 2025

·

Stayed 1 night

L’emplacement est idéal, la vue depuis la chambre était tout simplement exceptionnelle, et le personnel a été très accueillant tout au long du séjour. Le petit déjeuner était également délicieux, varié et de très bonne qualité. Cependant, quelques aspects m’ont réellement déçue, surtout pour un établissement classé 5 étoiles. Le matelas était particulièrement inconfortable. J’ai également constaté la présence de moisissures sur les joints de la salle de bain et l’abattant des toilettes était sale, des détails inacceptables à ce niveau de gamme. Le spa, bien que magnifique et très bien aménagé, manquait cruellement d’intimité car il y avait trop de monde en même temps. Cela nuit à l’expérience de détente que l’on attend dans ce type d’espace. Enfin, le massage que j’avais réservé a été une grosse déception. La personne en charge semblait clairement manquer de formation ou d’expérience, et le service proposé était loin d’être à la hauteur des standards d’un hôtel de ce standing. En résumé, un cadre splendide et un accueil chaleureux, mais des prestations qui ne sont pas à la hauteur des cinq étoiles affichées. Dommage.

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10

Yee Ling

14 Oct 2025

·

Stayed 1 night

Clean room, nice staffs,

10

Sara

1 Mar 2023

·

Stayed 2 nights

La struttura è favolosa: è nuova, curata e molto pulita. Il personale è gentile e molto disponibile. Ringrazio, in particolar modo, Roberta e Massimo.

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10

Kerri

26 Oct 2024

·

Stayed 1 night

Beautiful clean property- such a unique opportunity

10

Emily

9 Aug 2025

·

Stayed 2 nights

Beautiful property in the heart of an amazing city. Staff were very helpful and friendly. They made a delicious birthday cake for our son and we had a great evening in the restaurant with excellent food and service. One of our rooms did however smell of damp and the door didn’t lock properly, it is a cave but none of the other rooms were like this, it wasn’t pleasant but they happily moved us to another one. Small details could be improved, bathrobes worn thin and room service trays left in the rooms and only collected when repeatedly asked. Otherwise a gorgeous hotel and a lovely stay.

10

Karine

2 Apr 2025

·

Stayed 2 nights

Très bel endroit dans les sassi de Matera Haute qualité pour l’ensemble des prestations : - SPA : superbe, propre, relaxant et organisé pour ne pas être nombreux en même temps - la literie est de grande qualité ainsi que les oreillers - le service de chambre passe 2 fois : matin et soir et recharge en serviettes, café, thé et eau ! Très appréciable !! Le personnel met tout en œuvre pour rendre le séjour agréable et parle français

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10

JACQUELINE

18 Jul 2025

·

Stayed 1 night

Hotel sensacional, muito confortável, limpeza impecável, ótimo atendimento e delicioso café da manhã . Em breve voltaremos ❤️

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Rooms

Rooms are spacious, distinctive cave spaces with modern features and some offer lovely views. Cave quirks reported include dim lighting, internal steps, open bathroom layouts, and in hot weather warmth or firm pillows due to weaker AC.

Related guest reviews

8

Gerard Jack

13 Aug 2025

·

Stayed 2 nights

The hotel is very quiet and clean. The room is spacious but there is no night lights to or in the bathroom, therefore going to the bathroom in the middle of the night is not very safe because there is a step down to the bathroom. The telephone in the room was not in working condition

8

andrew

10 Apr 2024

·

Stayed 2 nights

Amazing hotel built into the surrounding caves. Very conveniently located in the Sassi with many bars and restaurants in the vicinity. Spa experience was well worth it. Only slight reservation was the weak air conditioning which in the height of summer would be more of an issue.

6

Danielle

4 Nov 2025

·

Stayed 1 night

Estava muito animada para essa hospedagem, tanto pelo local quanto pela estrutura do hotel, que é, de fato, linda. Fomos bem atendidos no check-in pela Valentina, que falou português conosco. Mas simplesmente não pudermos dormir porque a temperatura no quarto não baixava de 25°C. O termostato do ar condicionado não funcionava, tivemos que ligar 2x na madrugada para pedir para mexerem, mas só conseguimos melhorar a temperatura após as 5h da manhã. Passamos a noite em claro. Não haviam janelas (trata-se de uma caverna), e a única opção era deixar uma das portas do quarto (que dava pra rua) aberta… ou seja, não era uma opção viável. Foi bem difícil e não houve qualquer solução definitiva ou reparo por parte do hotel. Não ofertaram nos mudar de quarto - inclusive, disseram que nos deram um Upgrade e, no fim, passamos a noite sem dormir por nos sentirmos em um grande forno. Estamos acostumados com calor - somos brasileiros! - mas estava insalubre. Infelizmente, foi decepcionante.

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10

Gareth

13 May 2025

·

Stayed 1 night

Great hotel, stunning rooms… perfect location

10

Jane

24 Jul 2025

·

Stayed 2 nights

Loved the cave type rooms. Didn’t love that there was no door on the washroom/ toilet. However, would still recommend

10

RAFAEL DOBRZYNSKI

7 Jul 2025

·

Stayed 1 night

Amazing concept. The only issue is that the AC doesn’t cope well with the summer heat.

10

Marcia

3 Nov 2024

·

Stayed 2 nights

The room was very nice, although we were a little surprised about the open cistern (partially covered by plexi-glass) in the room. I guess that is what it means to be in a cave hotel! The breakfast was great, the bed was comfortable and the bathroom was very nice. The room was a little dark, but we were able to open the doors to the outside if we needed more light. Front desk staff was super helpful. Just a comment that there are lots of stairs at this hotel, even if you use the elevator, so people with mobility issues should consider that.

10

Priscilla

13 Oct 2025

·

Stayed 1 night

This hotel offers an outstanding experience, characterized by its prime location and exceptional customer service. The views from our balcony were breathtaking, and the wellness spa, featuring a Turkish bath and saunas, was remarkable. I highly recommend this hotel.

10

Cattarina

31 May 2025

·

Stayed 2 nights

Absolutely stunning bedrooms and great choice of furniture to a complete unique environment

8

John

16 Sept 2023

·

Stayed 2 nights

This was a very unique property designed and built as if you were in a Cave. Not as claustrophobic as might imagine, however the room was very warm as we were experiencing a HOT period during our stay. The A/C was not able to keep up with the temperatures which made sleeping difficult! That said, other than that it was an interesting City. I can say I've been there, however once would be enough.

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Service

Service is frequently described as warm, professional and helpful across reception, porters and restaurant teams. Some guests reported inconsistent front-desk professionalism, poor allergy handling at breakfast, and disorganized parking/transfer coordination.

Related guest reviews

10

Annalisa

23 Apr 2025

·

Stayed 3 nights

This hotel is one in a million. The teams on the front desk and in the restaurant were just so very professional and welcoming. The breakfast was really delicious, and catered for every different need. We had a lovely room, the pillows were a little hard but the bed was very comfortable. The lighting was ambient and really showed off the uniqueness of the room. In the suite there was no separate place to sit (as would be usual in a suite) so this was disappointing, so when it was warm enough we sat outside which was lovely to watch the beautiful swifts, house martins & swallows busy at work! Be careful of the steps up and down the property, particularly in your room if you are in a suite. It can catch you out if you are half asleep getting to the bathroom. We loved our time in the Spa too, we visited twice. The facilities were everything we needed, we didn't need more although the team there were not as forthcoming and friendly as the teams in the rest of the hotel. The massages we had were very good though. This was by far the best hotel we stayed at during our trip. Matera is wonderful and magical. Staying in this hotel really helped us feel more 'in the zone' and we loved Vito, always there to help when we needed and the reception team were also GREAT! Thank you xx

10

Lindsay

31 Aug 2025

·

Stayed 1 night

The staff is excellent

6

Marcelo

20 Sept 2025

·

Stayed 4 nights

Estacionamento e reserva de transfer foram caóticos, tanto no checkin quanto no checkout

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10

Susan

4 Aug 2025

·

Stayed 1 night

I was very impressed with this hotel. The staff were amazing.

8

Arturo

13 Sept 2025

·

Stayed 2 nights

Son propiedades únicas por estar localizadas en cuevas en Matera Italia. Muy bonitas instalaciones. El Front Desk no fue lo mejor. Solicité en varias ocasiones bajaran 2 grados la temperatura del cuarto y nunca lo hicieron .

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6

PETER

20 Apr 2025

·

Stayed 2 nights

This hotel needs to urgently train their breakfast staff to understand allergies. My wife had an allergy to egg and was given a pancake that was said to be egg free only to be told later it had egg in. She was not well for two days as a result. Getting breakfast was impossible and staff had no idea . We were constantly told some things were egg free, to find out they were not. The management were excellent with the feedback and gave us a lunch by way of apology which was appreciated. We didn’t ask for anything but we wanted to let them know it’s not good enough. Pool, spa area is really nice. Pillows were really hard and thick. First time in our lives we’ve had to request softer pillows. We couldn’t sleep on them. Not sure I’d stay here again mainly sure to the lack of food and allergy awareness with the waiting staff.

8

Paul

26 Apr 2024

·

Stayed 1 night

Service was nice if à little mechanical - could be clearer and more helpful for parking and offering more insights on restaurants. Spa welcome was a little cold and mechanical. Shuttle was very late from parking pick up despite calling them 30 minutes in advance. Overall I loved this hotel but they can do better in service side.

4

michel

23 Nov 2022

·

Stayed 1 night

Un desastre para bajar las maletas. Tuvimos que llevarlas caminando. La recepcionista muy mal genio. Para el check out tuvimos que pagar 30.00 euros de un taxi y el estacionamiento ya que el hotel no tiene lugar para poder llegar con maletas. De muy mal trato la recepción. Nos mando a cenar a 2 restaurantes que estaban cerrados.

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10

Richard

2 Mar 2025

·

Stayed 2 nights

Absolutely lovely property and the hotel team was terrific! It was easily our favorite hotels in Puglia during our two week long trip. Grazie!!!

8

john

15 Oct 2025

·

Stayed 4 nights

A unique hotel and well worth visiting. Being in our 80’s was difficult managing the 40 odd steps to our room. Service was excellent in the dining room. Cannot say the same for reception…not at all warm and welcoming. Two nights is plenty of time for a visit.

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Location

Set in the heart of the Sassi/historic center, the hotel is walkable to major sights, dining and views. Access involves a ZTL with off-site parking and many steps, which can be challenging with luggage or mobility needs.

Related guest reviews

10

Massimo

26 Mar 2025

·

Stayed 2 nights

Great hotel. Wonderful rooms with cave like features. Great breakfast. Wonderful warm water pool / hot tub. Excellent location.

10

Boya

24 Oct 2024

·

Stayed 1 night

City is cool, can’t drive in the tourist area tho, contact the hotel before you go.

10

Aida

16 Sept 2025

·

Stayed 1 night

Beautiful hotel, great location right in the middle of everything. Walking is not easy but that’s the nature of Matera. Great sauna, pretty pool. Excellent breakfast! Highly recommend!

10

Jussara

13 Jan 2025

·

Stayed 1 night

We absolutely loved everything about our stay - the beautiful rooms, the stunning spa, the delicious and generous breakfast, and the spectacular surrounds. We felt totally spoilt for our stay. We parked about a 5-10 minute walk from the hotel, in a parking building (€1 per hour), which was handy enough to the hotel. Highly recommend!

10

KAH NAI

31 Aug 2025

·

Stayed 4 nights

Excellent Location and great experience being in the historic centre of Matera . Incredible view just outside the hotel room.its magical . Spa cave is magical and totally relaxing ,I will be back .Never felt lonely as a solo traveller .

10

howard

31 Oct 2024

·

Stayed 1 night

Wonderful property. Know in advance that you need to walk to the property. There is a public parking lot ( 7 minute walk) where you can park overnight

10

Bimi

16 Sept 2023

·

Stayed 1 night

We loved the property the staff were amazing. Loved the whats app ability to contact. The room upgrade was much appreciated. Hotel in excellent location!

8

Rachel

14 Aug 2025

·

Stayed 2 nights

Hôtel très bien situé dans le village de Mattera. En revanche l’accès y est très difficile puisque situé dans une zone de circulation limitée, vous devez donc traîner vos valises du parking public à l’hôtel.

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10

Sandra

13 Aug 2025

·

Stayed 2 nights

Todo excelente. Servicio, ubicación La combinación de los Sassi con lo minimalista de los muebles está increíble Todo de primera

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10

Chee Huat Ricky

13 Jun 2025

·

Stayed 1 night

Nice hotel to stay in the Center of the old town, clean, spacious room in a cave, friendly staff, great cave pool, nice breakfast but no parking or driving into the old town though, have to park outside of old town in an allocated carpark (€25/day) and need to pay €15 /way for transfer service into the hotel, overall still very good experience staying inside the magical old Matera

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Dining

Breakfast is often praised for quality and variety, and several guests enjoyed the on-site restaurant. Downsides include one serious allergy mishandling at breakfast, occasional crowding or a small breakfast room, and isolated critiques of dinner.

Related guest reviews

10

Massimo

26 Mar 2025

·

Stayed 2 nights

Great hotel. Wonderful rooms with cave like features. Great breakfast. Wonderful warm water pool / hot tub. Excellent location.

10

Bruno

14 Jan 2026

·

Stayed 2 nights

O ambiente do hotel é muito interessante. Os quartos são excelentes e o atendimento é muito bom. Poderia melhorar o café da manhã

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10

Deb

12 Jul 2023

·

Stayed 3 nights

We had a lovely time at this hotel - excellent service and facilities. Good on site restaurant and bar area. Right in the middle of everything we needed, lovely bars and restaurants within a few minutes walk. Spent time in the Spa which was great.

10

Donna

13 Jun 2024

·

Stayed 1 night

We had a great stay in this very modern cave hotel. Great facilities. We enjoyed the spa, massage, breakfast, and dinner.

8

Patrick

23 Oct 2024

·

Stayed 2 nights

La chambre troglodyte est très spacieuse et exceptionnelle. La décoration est très épurée et très design, j’adore La salle de bain est aussi très spacieuse et très bien équipée malgré le sèche cheveux dont l’embout ne tient pas et le distributeur de gel douche vide . Les petits déjeuners sont copieux et excellents mais le dîner au restaurant le soir est à éviter . Sinon c’est une expérience inoubliable et je recommande cet hôtel .

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10

Jussara

13 Jan 2025

·

Stayed 1 night

We absolutely loved everything about our stay - the beautiful rooms, the stunning spa, the delicious and generous breakfast, and the spectacular surrounds. We felt totally spoilt for our stay. We parked about a 5-10 minute walk from the hotel, in a parking building (€1 per hour), which was handy enough to the hotel. Highly recommend!

10

maurizio

1 Sept 2025

·

Stayed 2 nights

Piacevole scoperta di questo Hotel, ci hanno riservato un upgrade inaspettato delle camere. Personale cordialissimo e gentile a iniziare dalla reception per proseguire con la sala colazione. Camere perfette come pulizia e arredi, e spazi comuni ottimi. Colazione a buffet ottima. Davvero un’ottima scelta come hotel.

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10

Sandra

6 Aug 2024

·

Stayed 1 night

This hotel was absolutely gorgeous. The staff were overly friendly, which made this stay even better. They cater to your every need. The room was extremely clean 60 minutes in the spa was also included which has a Turkish steam room sauna and pool. The breakfast was absolutely superb!

6

PETER

20 Apr 2025

·

Stayed 2 nights

This hotel needs to urgently train their breakfast staff to understand allergies. My wife had an allergy to egg and was given a pancake that was said to be egg free only to be told later it had egg in. She was not well for two days as a result. Getting breakfast was impossible and staff had no idea . We were constantly told some things were egg free, to find out they were not. The management were excellent with the feedback and gave us a lunch by way of apology which was appreciated. We didn’t ask for anything but we wanted to let them know it’s not good enough. Pool, spa area is really nice. Pillows were really hard and thick. First time in our lives we’ve had to request softer pillows. We couldn’t sleep on them. Not sure I’d stay here again mainly sure to the lack of food and allergy awareness with the waiting staff.

10

Giulio

8 Jan 2023

·

Stayed 19,360 nights

Posizione e finiture perfette. Sala colazione un pò piccola

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $209	9 $203	10 $196	11 $199	12 $194	13 $194	14 $279
15 $192	16 $201	17 $201	18 $201	19 $201	20 $196	21 $263
22 $201	23 $201	24 $201	25 $201	26 $201	27 $201	28 $289
29 $206	30 $201

Su	Mo	Tu	We	Th	Fr	Sa
		1 $201	2 $206	3 $201	4 $257	5 $403
6 $403	7 $403	8 $204	9 $201	10 $201	11 $201	12 $315
13 $206	14 $492	15 $358	16 $358	17 $201	18 $201	19 $304
20 $263	21 $201	22 $201	23 $206	24 $384	25 $373	26 $373
27 $354	28 $350	29 $358	30 $438	31 $613

Aquatio Cave Luxury Hotel & SPA

Prices for Aquatio Cave Luxury Hotel & SPA

Monthly average prices

About this property

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Room options

Suite

Superior Double Room

Superior Suite

Deluxe Double Room

Guest reviews of Aquatio Cave Luxury Hotel & SPA

What guests think

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