Staybridge Suites - Lake Charles by IHG

Well to start our door was open upon check in. There was no hot water for at least 30 min and when called in they knew of this issue for weeks it sounds. The breakfast coffee and hot water was cold as well. The fountain juice was broken. The tv didnt work in room. There was no soap in dispenser. It really has one down. Last time staying here.

Two things happened, one a negative and the other a positive. On Friday I had food out on the cabinet as one of the attendants did a soft clean- 3 links of boudin. When I returned there were only 2. I immediately notified staff and the manager. He stood in the hall with a clipboard only saying she did a soft clean, so it made me uneasy- feeling like could have allowed this behavior. The manager had nothing else to say, not even an apology. I took action to protect my belongings, not even allowing the soft clean for the remainder of my stay. On the flip side my husband left his bag outside as we drove to a family event and someone was kind enough to return it to the front desk, all items still in there. Please note, Friday morning the hot water was cold for instant coffee and so was the coffee. The atmosphere and cleanliness in the breakfast area needs some work boxes stacked along the kitchen, and a fan running in the hallway for two days doesn’t add to my desire to ever want to stay at this property again. My husband and I have stayed numerous times, with this being the last. I initially was not going to say anything because my husbands bag was returned, but as I return home I don’t want anyone to feel victimized as I did, leaving distrust for the staff having to pack all my belongings with us each day of our 2 day family event.

Other than the upstairs neigbor stomping through the night, it was a grwat sty

Staff was nice, clean rooms good breakfast very nice place to stay.

We had just got into our room and maybe 30 minutes later this guy open the door good thing we had the door stopper on. Apparently he had left something in there when he checked out but the people in the front desk STILL GAVE HIM A KEY TO THE ROOM WITHOUT VERIFYING IF IT WAS ALREADY OCCUPIED !!!!! Very unprofessional!!!!