Name: Holiday Inn Express & Suites - Lake Charles South Casino Area by IHG
Address: 1150 West Prien Lake Road, Lake Charles, Louisiana, United States of America, Lake Charles, Louisiana, US
Price range: $137–$221 per night
Rating: 8.83

What guests think

Across recent reviews, Holiday Inn Express & Suites - Lake Charles South Casino Area by IHG earns frequent praise for friendly, helpful staff, clean and comfortable rooms, and a popular complimentary breakfast, plus a convenient location near casinos and dining.

Several guests reported inconsistent hot water and low water pressure, including rare cases of no hot water. Others mentioned bathroom cleanliness problems and occasional room or facility maintenance issues such as AC or TV glitches, limited parking, elevator quirks, and a dirty pool at times. Overall, expect a straightforward stay with solid basics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed. Guests mention limited or tight parking and occasional elevator issues, and several reviews cite a dirty or unshaded pool.

Related guest reviews

10

Diane

Aug 14, 2023

·

Stayed 1 night

Parking was tight had small trailer. Nit convenient.

6

Carolee

May 27, 2025

·

Stayed 1 night

They could not get the key to work on our unit so we could only have one (master?) key for 3 people. Pool bathroom toilet not flushing. Although they provided filtered water station I believe the filters needed changing as the water tasted very chlorinated. The staff was the friendliest and tried to help us as much as possible but the key was a maintenance issue that they could not fix.

2

ernest

Jun 5, 2024

·

Stayed 1 night

Swimming pool was filthy. Wanted to swim when arrived but saw the pool and wouldn’t go in it. Absolutely unforgivable condition. Want a refund it was so bad.

8

Jim

Jul 13, 2024

·

Stayed 1 night

In room safe didn't work, it wasn't a deal killer but it should have been available. I didn't contact anyone, but I'll let them know o

10

melinda

Sep 2, 2025

·

Stayed 1 night

Staff was friendly and helpful. Parking was the down fall.

6

Tina

Jun 22, 2024

·

Stayed 1 night

the pool looked dirty

8

Matthew

Sep 11, 2023

·

Stayed 2 nights

Check-in was less than thrilling as there were five of us waiting in line and the attendant was MIA. She's shows up after about 5-6 minutes and says, "Where's Victoria?" like there was supposed to be another person there. One of the elevators had a piece of tape over the 4 button that said "hold and press" which didn't work. So, you had to go back down to the 1st floor send that elevator up to the third floor and then call the other elevator to get you up to the 4th floor. I can commiserate with the people that complained about the water pressure. Aside from these the stay was nice; food was good; housekeeping was GREAT!

10

Jacklyn

Aug 26, 2024

·

Stayed 1 night

The hotel was very clean & smelled clean. It was a great stay , 10 minutes from everything . The only complaint was no kind of shade at pool area. Not even umbrellas.

6

Heather

May 19, 2024

·

Stayed 1 night

Not enough parking for the hotel guest had to park at another hotel and walk to it, also doesnt provide shuttle service

10

Kimberly

Aug 25, 2024

·

Stayed 1 night

Nicely appointed hotel and room. Large business, breakfast and lounge area. Hallways were well lit and whole hotel felt updated and well maintained. Very nice breakfast with wide variety of choices as well as hot food selections. Also very close to Casinos.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise very clean rooms and common areas, but recurring reports cite bathroom mold or hair, stained items, and occasional odors or pests.

Related guest reviews

10

Elnora

May 29, 2023

·

Stayed 1 night

Very clean

10

Jay

Jan 5, 2025

·

Stayed 1 night

The cleanest property we’ve ever stayed at.

10

Danielle Z

Jul 5, 2023

·

Stayed 1 night

Great stay, very clean and smelled wonderful!

6

Antoinette

May 15, 2025

·

Stayed 1 night

The property was nice but the tub/shower had mold in the corner of the tile. It was pretty significant. I took a picture and showed the front desk person and asked to be switched to another room. I can’t understand how the cleaning person could think that was ok to leave the tub and shower in that condition and think a guest would be ok with that. Maybe someone else would have been but I wasn’t. The front desk person was very helpful and apologetic. Thankfully there was another room available to move us to.

2

Martha

Jan 2, 2024

·

Stayed 2 nights

Bathroom was dirty, mildew and stained tub, black spots on toilet, and floor was dirty. No soap nor body wash, no house keeping, no clean towels, not a pleasant stay. After arriving was charged an additional $10 per night, the room was paid in full before arriving. The additional charge was reported for incidentals, but no refunds. There were no charges to room during my stay.

10

Doris

Apr 7, 2024

·

Stayed 2 nights

Very clean and well maintained.

2

Lindsay

Aug 20, 2024

·

Stayed 1 night

The room was clearly not cleaned. Everything in the room was stained, including the lamp shade. The phone was broken so I walked to the front desk to request new bedding. I was handed a stack of bedding to change myself, there was black mold in the shower, which we didn’t realize until late the night of the stay. We overheard a similar issue with a different guest and their room as we were leaving.

2

Kim

Oct 9, 2025

·

Stayed 1 night

Room smelled like dogs, mold at corners of outside the bathtub, roach in the sink area.

4

Lonniecia

Sep 2, 2024

·

Stayed 1 night

The rooms were a good size. Quiet. My issues were the hairy bathroom floor(the front desk lady came and clean because housekeeping didnt come after 2 hours), the showerhead only released water from the middle and was very fragile when trying to move, water fixtures were not cleaned!, fixture directly under faucet was yellow dirty and not cleaned, shower gel/shampoo dispenser and holder was had caked up dirt and rust. The tub was a dingy yellow, around bottom where floor met had not been cleaned and had brown dirt, toilet caulking had come loose and was dirty as well. The carpet was stained all over the room. The beds were hard but the pillows were nice

10

Brenda

Oct 14, 2025

·

Stayed 1 night

The receptionist was very welcoming. The facility and room were very clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and spacious, with quiet stays and comfortable beds noted. Recurring downsides include weak or inconsistent hot water, AC or TV problems, and a few maintenance issues with fixtures.

Related guest reviews

10

Emely

Jul 20, 2025

·

Stayed 1 night

Easy check in. Ample space in the room. Very comfy parents, even my parents expressed so. The breakfast was my favorite. Very neat and organized with lots of options in each station. Totally worth breakfast being included. We are definitely staying here every time we visit Lake Charles in the future.

6

Donald

Nov 6, 2023

·

Stayed 2 nights

A/C didn’t work.

8

Diana

Aug 7, 2024

·

Stayed 1 night

Room was ok. I like that Dove products are available (soap/shampoo/conditioner), but dispensers were rusty. Overall ok. Breakfast 👎 TV didn’t work in our room (but mgmt adjusted our bill).

10

Rudy

Mar 31, 2025

·

Stayed 1 night

Hotel was clean, room was clean, peaceful and quiet. The bed was very comfortable.

8

Kristin

May 8, 2025

·

Stayed 1 night

Nice rooms, big bathroom and good breakfast

6

Leigh

Aug 4, 2025

·

Stayed 1 night

Hotel was nice. Only issue was water was not very hot during our showers.

8

Gilbert D

Nov 27, 2023

·

Stayed 2 nights

My TV was not working. I had to unscrew one of the light bulbs to turn off lamp before I went to bed. The other light bulb in the lamp needed to be replaced. The switch on the lamp was broken. Everything else was fine.

8

Melissa

Feb 3, 2025

·

Stayed 1 night

Did not like the mattress not comfortable enough for my back. To firm. Prefer more quality mattress. May try Hilton next time.

10

Michelle

Mar 12, 2023

·

Stayed 1 night

Rooms are great. Staff is very friendly and helpful. Only complaint is the bed was kind of hard. Pillows were amazing thou.

10

Caleb

Nov 21, 2023

·

Stayed 1 night

Staff was friendly, complimentary breakfast had good variety and food was well prepared. The room was clean and spacious, and the hotel is convenient for travelers. The AC was not noisy, like it can be at other places. One thing I forgot to mention to staff is that the shower curtain needed to be a couple of inches longer. The floor got a bit from our showers. Overall very satisfied.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly, welcoming, and helpful across the front desk and staff. A minority reported lapses such as slow or absent responses, unfriendly interactions, or check-in hiccups.

Related guest reviews

8

Michael

Jun 22, 2025

·

Stayed 3 nights

Rooms were clean. Complimentary breakfast is really good. Staff was kind, attentive and suggested great restaurants.

2

Becky

Jun 24, 2024

·

Stayed 1 night

attitude on behalf of the front desk and never answer phones

10

Michael

Nov 20, 2025

·

Stayed 2 nights

Staff. Friendly and helpful

10

Jennifer

Feb 2, 2025

·

Stayed 2 nights

This hotel provided me with one of the best hotel stay experience I've ever had. My family & myself stayed here during the recent snow storm, and I can't express enough how wonderful the staff (also many of the other hotel guests) were treating everyone. From the front desk, the manager, to housekeeping staff (even the volunteer crew that were there to assist during the snow storm), every staff member was kind, patient, professional, and warm welcoming. The rooms were clean and well sanitized. I definitely recommend this hotel to everyone and will absolutely book a place here the next time I'm Lake Charles Louisiana.

10

Heather

Apr 27, 2024

·

Stayed 1 night

Everyone in staff was so friendly. We were staying there with a softball team and they helped us make accommodations for the girls. Karissa (manager) was exceptional!!

10

Lillian

Dec 17, 2025

·

Stayed 1 night

Amazing breakfast food, excellent hotel staff, clean rooms!

10

Joshua

Feb 18, 2024

·

Stayed 1 night

Hotel was clean and nice! Everyone was friendly and it was an easy and fast process to check in.

6

Marietta

May 26, 2025

·

Stayed 1 night

I called for room service was put on hold. Found out my wife had already done the same thing. Was left on hold for long time. I hung they did not call me or wife back. The girl at checkin and at checkout were friendly. The breakfast area was open but when we started which was after 6:30 we were told its a holiday and we don't start till 7 and they made us leave the are and closed the doors and were not very friendly about it.

10

Grace

Jul 21, 2025

·

Stayed 2 nights

The employees were friendly and attentive. Always with a smile. Rooms were clean. Breakfast was delicious. I would definitely stay here again on our next trip.

10

Brenda

Oct 14, 2025

·

Stayed 1 night

The receptionist was very welcoming. The facility and room were very clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is consistently praised as convenient and quiet, close to casinos, restaurants, and shopping, with easy access from the highway.

Related guest reviews

10

Anthony Troy

May 2, 2025

·

Stayed 2 nights

Well located to casinos, quiet location, Visit overall was fine.

10

Justin

May 5, 2025

·

Stayed 1 night

Great hotel, close to restaurants and entertainment.

10

Mark

Aug 18, 2024

·

Stayed 2 nights

5 minutes from the Golden Nugget, and Laberge casinos. Plus a lot of restaurants. There's a Target 2 blocks away if you forget something. The rooms and the complimentary breakfast are nice and priced right for the area.

10

Salvador

Mar 25, 2024

·

Stayed 1 night

Good place close to the casino

10

Jill

Apr 10, 2025

·

Stayed 1 night

If you're driving on highway 10, it is nice to go ahead and go the extra way and stay at this hotel. Comfortable and close to dining and shopping.

10

Jennifer

Jun 1, 2023

·

Stayed 1 night

The property was easy to find and close to restaurants.

10

Evelyn

Dec 11, 2022

·

Stayed 1 night

Very nice and convenient located close to the casino area

10

Jack

Feb 21, 2023

·

Stayed 1 night

Great location! Close to the casinos. Breakfast was excellent!

10

Kimberly

Aug 25, 2024

·

Stayed 1 night

Nicely appointed hotel and room. Large business, breakfast and lounge area. Hallways were well lit and whole hotel felt updated and well maintained. Very nice breakfast with wide variety of choices as well as hot food selections. Also very close to Casinos.

10

Michael

Aug 11, 2025

·

Stayed 1 night

Very convenient location

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for taste and variety, with many calling it a highlight. A few experienced shortages, late starts on holidays, or equipment issues.

Related guest reviews

10

Richard

Jul 27, 2023

·

Stayed 1 night

Great continental breakfast and friendly staff !

10

Emely

Jul 20, 2025

·

Stayed 1 night

Easy check in. Ample space in the room. Very comfy parents, even my parents expressed so. The breakfast was my favorite. Very neat and organized with lots of options in each station. Totally worth breakfast being included. We are definitely staying here every time we visit Lake Charles in the future.

10

Gay

Aug 5, 2023

·

Stayed 2 nights

Wonderful friendly staff. Best breakfast ever. Would definitely book again

8

Rodney

Feb 13, 2023

·

Stayed 2 nights

Staff was top notch, helpful and friendly. The room had fixtures that were falling apart and both mornings the coffee machine and pancake machine were “broken”. The hotel could use a little upkeep.

10

Kimberly

Oct 27, 2025

·

Stayed 2 nights

Friendly staff, great breakfast. Some rooms could use a little repair and maintenance and water pressure.

6

Lisa

Jul 3, 2024

·

Stayed 1 night

Came into town for a family funeral with my husband. Booked the room online for a double queen but when we arrived they said there were none available and it had booked in error. They apologized appropriately and put us in a nice king on an upper floor away from the elevator as requested. The next morning a large baseball group must have wiped out the breakfast because it was a hot mess and there wasn't anything left for us. Also only one of the two elevators were working. Thankfully we were okay with using the stairs. All in all we would stay there again because it was comfortable, convenient and the front desk service handled the situation as best as they could.

10

Lillian

Dec 17, 2025

·

Stayed 1 night

Amazing breakfast food, excellent hotel staff, clean rooms!

10

Grace

Jul 21, 2025

·

Stayed 2 nights

The employees were friendly and attentive. Always with a smile. Rooms were clean. Breakfast was delicious. I would definitely stay here again on our next trip.

4

Rob

Feb 1, 2025

·

Stayed 1 night

The property its self was nice. The room had problems. The tv was broken (the image was blue), the phone didn’t work, and the bathroom hadn’t been cleaned from the previous guest - just restocked. The breakfast was inedible, thankfully it was free and thankfully they had pre-packaged yogurt.

10

Carolyn

Jul 10, 2025

·

Stayed 2 nights

Everything was so nice. Staff were so friendly and helpful. No complaints. Very clean hotel and a delicious breakfast with many food options including drinks. I will definitely be staying at this location again.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$144
March	$154
April	$143
May	$153
June	$151
July	$154
August	$154
September	$148
October	$152
November	$146
December	$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $221	17 $179	18 $197	19 $197
20 $143	21 $179	22 $179	23 $179	24 $179	25 $188	26 $187
27 $143	28 $179	29 $179	30 $179

Su	Mo	Tu	We	Th	Fr	Sa
				1 $179	2 $188	3 $188
4 $143	5 $179	6 $179	7 $179	8 $179	9 $197	10 $197
11 $143	12 $179	13 $179	14 $188	15 $180	16 $206	17 $206
18 $137	19 $172	20 $172	21 $172	22 $172	23 $180	24 $180
25 $137	26 $172	27 $172	28 $172	29 $185	30 $189	31 $189

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 King Bed, Accessible (Communications)

Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Suite, Multiple Beds

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Lake Charles South Casino Area by IHG

Have a question?

Prices for upcoming dates